West Creek Ranch

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The ideal candidate for the West Creek Ranch’s Guest Services position will live our core values of: Putting people first, with both our associates and our guests. Leading by example as a quality leader. Including everyone in day-to-day activities and tasks. Innovating continually by providing new ideas and implementing them when it benefits the associates and guests. Listening and responding to associates and guests to the best of their ability.  Giving back to others by incorporating all other values daily. 

West Creek Ranch Guest Services is the ultimate variety job! This position reports to the Operations Manager, and rotates through our dining room, housekeeping department, dishwashing, and transportation. In addition, you may assist in activities during the week, either joining a group hike or driving transportation to our off-site activities. Our Guest Services folks are the pride of our operations and make every guest experience first class.

We are still hiring in Guest Services for 2024!

Qualifications and Education Requirements               

• Ability to be flexible and work a variety of jobs.
• Current certification in CPR and First Aid (or ability to acquire before start of employment)
• Current ServeSafe Alcohol certification, TIPS training, or similar (we can provide training for those that are not current)
• Ability to follow a checklist to accomplish all tasks during a shift.
• Ability to problem solve and multitask in a fast-paced environment.
• Ability to work with guests and staff.
• Able to meet physical requirements of the job which include repetitive motions, standing, sitting, kneeling, bending, twisting, walking, and lifting up to 50 pounds.
• Ability to work in inclement weather to complete tasks.

Preferred Skills

• Prior experience in hospitality.
• Prior guest ranch experience with a focus on fine dining.
• Experience navigating in large passenger vans.

Roles and Responsibilities
Housekeeping:

• • Clean guest areas, including rooms, common areas, and restrooms, per checklists.
  • Replenish supplies, such as linens and bathroom items.
  • Wash, fold, and store linens and towels per laundry instructions.
  • Perform miscellaneous daily and weekly cleaning tasks as needed or specified on lists.
  • Keep storage areas and carts well-stocked, clean, and tidy.
  • Perform other job duties as assigned.

Dining:

• • Prepare guest and staff dining areas for meals, including setting up items such as tables, buffets, linens, silverware, glassware, chafers, condiments, etc.
  • Serve/refill food and beverages for guests and staff.
  • Check with guests to ensure that they are enjoying their meals and take action to correct any problems.
  • Remove dishes and glasses from tables and take them to kitchen for cleaning.
  • After guests and staff have finished dining: clean tables, floors, and other areas as needed.
  • Perform other job duties as assigned.

Dishwashing:

• • Wash dishes, glassware, flatware, and cookware using dishwasher or by hand.
  • Place clean items in correct storage areas in organized manner.
  • Maintain cleanliness of dishwashing station.
  • Perform other job duties as assigned.

Transportation:

• • Must be 21 years of age and a clean driving record. (For our insurance)
  • Transport guests to and from the airport or activities.
  • Label and load guests’ luggage at the airport.
  • Transport guests’ luggage to and from cabins.
  • Perform other job duties as assigned.

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