General Manager
Rainier Guest Services
Ashford, Washington
Experience the adventure of a lifetime! Hiring Now for Sunrise Day Lodge General Manager! $35.00/hr
Currently recruiting for the season from April 4th, 2026 to October 31st, 2026.
Guest Services LLC has over 100 years in the hospitality industry. With awards for excellence in service to travelers choice awards, staying with us is creates memories that last a lifetime. Rainier Guest Services follows in that tradition of excellence with our guests and our associates.
Mount Rainier is an active volcano and is the 5th highest peak in the continuous US with distinct features; 25 glaciers, cascading waterfalls, multiple eco systems, wildflowers and variety of wildlife viewing. Activities consist of hiking, climbing, birding, photography, astronomy, or the ability to just sit back relax. Working at Mount Rainier is the adventure of a lifetime.
Spend a summer to remember! Imagine looking back on that time you spent a summer working on a volcano. Venturing through the park to discover waterfalls, streams, coves, lakes, and wildlife on over 260 miles of hiking trails. Trails leading through the old-growth forest of the river valleys and the high subalpine meadows on the flanks of Mount Rainier.
You can expand your resume and build your career or just take the opportunity experience a unique summer adventure, we have something for everyone. Centrally located between Seattle and Portland for opportunities to explore these unique cities. With other parks like Olympic National Park, Cascades National Park and Mount St. Helens just a few hours away you can expand your outdoor adventures and experience all that Washington state has to offer. Spend some time at the harbors or the Puget Sound or visit the beautiful West Coast of the Pacific Northwest with beautiful old lighthouses and the chance to see amazing sea life you can see from the shoreline. Central Washington has some great tourist towns and wineries you can get to know, only a few hours away. This is the opportunity of a lifetime and an experience you don't want to miss!
Rainier Guest Services manages the Paradise Inn, National Park Inn, Jackson Visitor Center, and Sunrise Day Lodge as an authorized concessioner of the National Park Service. While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October.
Serving the guests of Mount Rainier National Park requires a team of dedicated, talented, and friendly people. Our 240 associates are amazing! We would love for you to join our dynamic team and experience what many people describe as “the best summer” of your life?
Rainier Guest Services is an equal opportunity employer with a strong commitment to diversity and equality.
Please Consider...
A seasonal position in a National Park is special partly because of the different lifestyle it provides. If accepted for employment, you will be working in the mountains over 60 miles from the city. Our facilities are more rustic than those in the city and, because of the remoteness of our location, we have fewer of the conveniences to which you have become accustomed.
Most towns just outside the park are quite small, with limited services. Ashford, at the main Nisqually entrance, has just 220 residents, a convenience store, a general store, and a small Post Office with limited hours. Anyone searching for the amenities and services of larger cities should recognize that options are limited, with larger cities like Puyallup, Tacoma, and Seattle two or more hours away.
Paradise Inn and Jackson Visitor Center are at an altitude of 5400 ft., and Sunrise Lodge is at 6400 ft. While most people adapt easily, some find the elevation can affect heart and respiratory conditions.
As the tallest mountain in the Cascades, Mt. Rainier experiences heavy precipitation. In fact, for decades Paradise held the world record for most snow in a 12 month period. Employees arriving in April and May (and sometimes early June) should expect a deep snowpack. 15 feet on the ground in May is not uncommon! And of course, it can snow at any time in the mountains. Autumn arrivals should expect cooler weather accompanying the amazing fall colors. Please be prepared for a variety of weather throughout the season.
The opportunities for exploration of this beautiful park are limitless. As the tallest volcano and the most glaciated peak in the continental United States, it draws mountaineers, hikers, photographers, and lovers of beauty from around the world. World-famous wildflower fields, over 150 waterfalls, dozens of alpine lakes, groves of old growth forest, and incredibly vivid fall colors will astound you. And of course, the opportunity to make lifetime friends from around the U.S. and the world is something you will treasure. All of this is waiting for you.
Do you naturally reach out to help others, including guests and co-workers? Are you excited by the opportunity to live in a remote and beautiful location? Are you willing and able to work hard? If so, we want to hear from you!
INSIDE the park: Rustic dorm rooms are available at a payroll deduction of $160 per week per person for rooms with 2-4 persons. A very few rooms house 6 people. Bathroom facilities range from private to shared facilities. Laundry facilities and laundry soap are provided at each dorm unit at no cost to employees.
Employee meals are included and are served in Employee Dining Rooms (EDRs) . Unfortunately, we are unable to accommodate strict vegetarian diets. Cooking is not allowed in the dormitories.
OUTSIDE the park: Limited modern apartment-style housing is available outside the park for at our warehouse/office location at a weekly cost of $160 per person. No meals are provided for residents of this housing. Employees must be able to provide their own transportation to and from grocery stores, etc. as there is no public transportation.
RV Owners: We can accommodate RV units at two locations. One location is inside the park in a beautifully wooded campground ($30 weekly), and the other is just outside the park in a quiet and scenic location near our administration office ($60 weekly). As we do not offer shower and bathroom facilities, all RV's must be fully self-contained - no camper shells, etc. Well-behaved cats and dogs less than 30 pounds are allowed but must be on a leash whenever outdoors, may not be left outside unattended, and must be cleaned up after. Limit of one pet per RV space.
*Please note that we are unable to house children or other family members and all housing is non-smoking. Pets are not allowed, with the exception of RV units with restrictions. Wi-fi is available in dorm common areas (with the exception of Sunrise Lodge); please note that wi-fi at Mount Rainier may be slow at at times unreliable by modern standards.
Sponsored events ( Free & Minimal Cost Events)
Getting Here: Employees without a personal vehicle or other transportation to the park can be picked up at one of two designated locations in the Seattle area. These pickups are on designated dates, and must be requested in advance with the Human Resources office.
Employees are welcome to drive to the park, but please note that parking is extremely limited, especially in the busy summer season. We encourage associates to enjoy the beautiful surroundings and walk to and from work. In addition, the park is set up with miles of paths, for walking, hiking, and running. Employees choosing to bring their own vehicle into the park must purchase an annual park pass at their own cost.
If you plan to bring your own vehicle, please bring your current registration to our Housing Office.
Getting Around: Please note that there is no public transportation to or within the park. However, we do offer an employee shuttle that runs up and down the mountain throughout the day stopping at our Ashford Office, the National Park Inn, and Paradise Inn.
The possibilities for outdoor recreation are incredible, with hiking, backpacking, climbing, fishing, and photography being popular outdoor pursuits. Year-round skiing and snowboarding is available to those able to hike to the snowfields. Nearby lakes outside the park offer opportunities for kayaking, canoeing, and swimming. For those who are less active, simply watching the sunset (or rise!) on the mountain is a fantastic way to enjoy your time.
Employees tend to be a tight-knit group, regularly organizing group hikes, soccer games, and trips to town. Housing staff provides activities throughout the season to meet many interests, including movie nights, ping pong tournaments, Seattle Mariners games, 4th of July fireworks viewing, and day trips to Mount St. Helens National Park.
Large portions of Mount Rainier National Park are surrounded by National Forest, providing even more recreational opportunities. Other recreation opportunities outside the park include Mount St. Helens National Volcanic Area, the Columbia River Gorge, and the entire Puget Sound region.
Ashford, Washington
Experience the adventure of a lifetime! Hiring Now for Sunrise Day Lodge General Manager! $35.00/hr
Paradise, Washington
Bring culinary expertise to life with a National Park as your backyard!
Paradise, Washington
Build Your Career, Meet People from Around the Globe, and Explore the PNW at Mt Rainier!
Paradise, Washington
Bring culinary expertise to life with a National Park as your backyard!
Responsible for serving all guest beverages in a fast, courteous, and efficient manner. Properly mix alcoholic drinks for guests 21 years and older, as requested by servers. This position reports to the Dining Room Manager.
ESSENTIAL FUNCTIONS
Anticipate guest and Server needs and respond politely and appropriately with a sense of urgency
Pour, mix, and serve drinks following standard recipes
Maintain the liquor, garnishes, glassware, and other supplies or inventory for the bar
Clean all bar equipment, tools, and supplies; ensure equipment is in good order
Performs such other related duties as directed or required
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
Partial High School education; High School Diploma/G.E.D. equivalent preferred
Food safety certification; strong sanitation habits; alcohol service TIPS or MAST certification
Bartending experience strongly preferred
Able to remain organized and to multitask in a fast-paced environment
Able to solve guest problems and refer to management as necessary
PHYSICAL AND MENTAL REQUIREMENTS
Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; otherwise move in a changing environment
Lift, carry, and push up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 20 lbs. occasionally
Able to stand for extended periods
Work in wet and slippery conditions
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English
Constantly communicate and receive verbal communication with others in a fast-paced kitchen and dining room
Physical presence at the job site is essential to perform job duties
EQUIPMENT USED
Restaurant and bar equipment, including trays, cleaning supplies and solutions, washcloths, drink machine, etc.
At several kitchen stations, prepare, cook, and serve food in a three meals per day Dining Room that are nutritious, safe, wholesome, eye appealing, delicious, and meet recipe and food cost specifications.
ESSENTIAL FUNCTIONS
Prepare and cook food items according to recipes, daily menus, and supervisor instructions
Clean and inspect kitchen equipment and appliances, and work areas to ensure cleanliness and functional operation
Operate several food stations, including performing station checklist, temperature log, counter meeting, and signage
Requisition food supplies, kitchen equipment and appliances based on estimates of future needs
Adheres to food safety guidelines including ServSafe and HACCP
Attend and participate in safety meetings
Sample, smell, and observe food to ensure conformance to recipes and taste and appearance standards
Performs such other related duties as directed or required
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
High School Diploma/G.E.D. equivalent required; Culinary school diploma preferred
Knowledge of and ability to competently cook at several kitchen stations; able to complete all Cook 3 tasks with ease and accuracy
Six months of culinary experience in full-service restaurant required; national park experience strongly preferred
Possess or be able to successfully complete ServSafe certification; strong sanitation skills
Possess knowledge of culinary terms and practices; able to prepare many items “from scratch” and follow recipes
Physical and Mental Requirements
Move about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas
Able to stand for extended periods
Climb steps regularly
Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English
Physical presence at the job site is essential to perform job duties
The Maintenance Specialist/Maintenance Mechanic – Electrician assists by performing all aspects of maintenance and repair work on all mechanical, structural, and electrical equipment and systems on assigned locations, with a specialty in electrical systems diagnostics and repair. This position reports to the Maintenance Manager.
ESSENTIAL FUNCTIONS
Receive direction from the Maintenance Manager and assist in the overall maintenance and repair of the assigned unit’s operations.
Conduct scheduled inspections of designated buildings and equipment; check and repair equipment malfunctions.
diagnose malfunctioning electrical systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem
Make major repairs to electrical, plumbing, heating, air conditioning and refrigeration equipment as needed.
Respond immediately and resolve emergency facility needs/issues regarding safety/security/business requirements, including fire alarm systems; disengage electrical, water, or gas systems as necessary.
Lock and secure all buildings and facilities; monitor, activate and reset automatic security systems as appropriate.
Assist Manager with inventory/security of supplies is adequate for the maintenance of units.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of facility’s equipment. Notify Manager of all unusual events, circumstances, or other safety or quality control issues.
Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
Partial High School education; High School Diploma/G.E.D. equivalent preferred.
Electrical Systems Experience – 1 year minimum
Experience/knowledge and skill level in commercial plumbing, electrical, carpentry.
Valid Driver’s License and a clean driving record required.
Strong customer service abilities actively look for ways to assist customers and coworkers.
Ability to recognize when a problem has occurred and communicate it to management.
PHYSICAL AND MENTAL REQUIREMENTS
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit or assigned work location.
Bend, lift, carry, crawl, climb, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 60 lbs. occasionally.
Climbing steps and ladders regularly.
Withstanding temperature extremes in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by co-workers.
Physical presence at the job site is essential to perform job duties.
Must wear the correct protective and safety equipment at all times.
EQUIPMENT USED
Repair equipment. Hand and electric tools. Company motor vehicles.
DATE LAST MODIFIED: 01/14/26 NON-EXEMPT UNIT 8920
NOTE: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
The Night Auditor provides excellent overnight service at the hotel front desk, performing all relevant night audit functions including cash reports, reconciliation, verifying accuracy of credit cards, bookkeeping, end of day accounting duties for the hotel.
ESSENTIAL FUNCTIONS
Verify readings, over-rings, credit cards, checks, guest folios, audit daily guest ledger of the hotel to verify and balance entries. Investigate and correct any discrepancies.
Check daily cash reports for completeness and accuracy. Create daily deposit and ensure correct starting cash amount at the front desk for the morning.
Update reservations system with occupancy of guests as they come as they check in and out. Manage walk-in traffic. Sign in guests as needed. Smile and greet guests in a welcoming manner.
Provide administrative, reception and program support to management and staff.
Accurately complete required night audit reports on a nightly basis.
Manage phone activity including providing general knowledge to callers.
Smile and great guests in a welcoming manner.
Act as front desk attendant during the night hours, register and assign rooms to guests, provide quote for room rates and up-sell the guest when possible, and ensuring guests are satisfied with service requests.
Resolve guest concerns and complaints within scope of authority; refer to management as appropriate.
Maintain awareness of safety issues and report them immediately to your manager.
Performs such other related duties as directed or required.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
High School Diploma/G.E.D. equivalent required, Basic accounting skills.
Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
Computer proficiency.
Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
Ability to arrange and coordinate schedules for reservations.
Excellent interpersonal, administrative, telephone and other communications skills.
PHYSICAL AND MENTAL REQUIREMENTS
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire work day and to climb steps regularly.
Ability to sit at a desk and monitor phones for extended amounts of time.
Ability to withstand temperatures in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Communicates and receives verbal communication with other employees.
Physical presence at the job site is essential to perform job duties.
EQUIPMENT USED
Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
Computer-based hotel reservations system and POS system.
The General Manager is responsible for the direction of hotel staff, providing excellence in all hotel operations, including a consistently high standard of guest service, cleanliness, product presentation, organization, cost control, and sales. Maintain control of all areas of the hotel, including rooms, food service, and retail. This is a hands-on position to lead and inspire managers and employees daily. The General Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The General Manager motivates, instills accountability, and achieves results to drive success in the unit. This position reports to the Operations Manager.
ESSENTIAL FUNCTIONS
Monitor, problem solve, and direct supervisors and employees to ensure efficient and safe completion of all daily tasks.
Train, on-board, and schedule staff; manage staff appropriately to enforce standards and minimize personnel conflicts.
Ensure accurate and timely completion of inspections, inventories, staff evaluations, etc.
Conduct regular pre-shift meetings with supervisors and front-line associates ensuring clear and direct communication for the shift.
Attend and participate in Safety & Environmental meetings and National Park
Service inspections.
Manage payroll and applicable site-specific budget.
Maintain operation records such as schedules, payroll, deposits, and daily cash reports.
Ensure that cash controls standards are met in cash handling and oversee accountant cashier for safe accountability ensuring accuracy, organization and security.
Ensure health and sanitation guidelines are followed and standards are consistently met in F & B units.
Ensure strong attention in food presentation, portion controls, and quality of
product.
Work closely with the retail merchandiser to ensure stock levels are consistently met through-out the operations ensuring availability in product and ease of shopping with strong attention to merchandizing programs.
Maintain a clean, sanitized and well-organized operation.
Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of hotel.
Forecast and analyze sales, labor, and profit; and ensure compliance with established budget.
Respond to customer inquiries and resolve customer complaints.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.
Act as Company’s point of contact with client. Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
Maintain awareness of safety issues and report them immediately to your manager.
Performs such other related duties as directed or required.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
High School Diploma/G.E.D. equivalent required; management or related college degree strongly preferred
Five years restaurant and hotel management experience required
National park hotel operations experience strongly preferred
Able to learn and use POS system including computerized cash register and credit card terminal
Possess ServSafe Manager and MAST/TIPS certifications
Physical and Mental Requirements
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
Able to sit and stand for extended periods
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties
Equipment Used
Retail POS/PMS (Point of Sale) system including cash register and credit card terminal
Typical office equipment (computer, phone system, fax, copier, scanner, among others)
Required Personal Protective Equipment (PPE)
The Seasonal Maintenance Specialist assists Maintenance and works directly with area maintenance mechanics on routine janitorial facilities maintenance. Participates in snow removal activities as needed.
ESSENTIAL FUNCTIONS
Receive direction from the Maintenance Manager and assist in the overall maintenance and repair of the assigned unit’s operations.
Conduct scheduled inspections of designated buildings and equipment, check and repair equipment malfunctions.
Make major repairs to electrical, plumbing, heating, air conditioning and refrigeration equipment as needed.
Respond immediately and resolve emergency facility needs/issues regarding safety/security/business requirements, including fire alarm systems; disengage electrical, water, or gas systems as necessary.
Lock and secure all buildings and facilities; monitor, activate and reset automatic security systems as appropriate.
Assist Manager with inventory/security of supplies is adequate for the maintenance of units.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of facility’s equipment. Notify Manager of all unusual events, circumstances, or other safety or quality control issues.
Always represent the company in a professional and positive manner. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
Partial High School education; High School Diploma/G.E.D. equivalent preferred.
Experience/knowledge and high skill level in commercial plumbing, electrical, carpentry and HVAC.
Valid Driver’s License and a clean driving record required.
Strong customer service abilities actively look for ways to assist customers and coworkers.
Ability to recognize when a problem has occurred and communicate it to management.
Physical and Mental Requirements
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit or assigned work location. Bend, lift, carry, crawl, climb, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Climbing steps and ladders regularly.
Withstanding temperature extremes in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by co-workers.
Physical presence at the job site is essential to perform job duties.
Must always wear the correct protective and safety equipment.
Under direction of the General Manager, provide excellence in the gift shop and food service operations, including a consistently high standard of guest service, cleanliness, product presentation, cost control, and sales. Complete guest transactions and assist employees with voids, corrections and related situations in a friendly, accurate, and efficient manner. Manage the lodge in the absence of the General Manager.
ESSENTIAL FUNCTIONS
Monitor, problem solve, and supervise workers to ensure efficient and safe completion of all tasks daily
Assist in training and scheduling of staff
Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same
Assist guests through friendly interactions, answering questions, and completing sales on register
Maintain store displays daily through stock rotation, cleaning, and organizing
Receive and verify quantities of food stock and merchandise, organize and stock store, set displays
Assist in maintenance of department records such as schedules, payroll, deposits, and daily cash reports
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
High School Diploma/G.E.D. equivalent preferred
National Park gift shop and/or food service experience strongly preferred
Able to learn and use POS system including computerized cash register and credit card terminal
Possess or be able to successfully complete ServSafe Manager and MAST/TIPS certifications
Physical and Mental Requirements
Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
Able to stand for extended periods
Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
Physical presence at the job site is essential to perform job duties
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