Come join our dynamic team. Work and play on majestic Mount Rainer! Spend your free time exploring one of the Nations most treasured national parks.

Rainier Guest Services

Currently recruiting for the season from April 4th, 2026 to October 31st, 2026.

Guest Services LLC has over 100 years in the hospitality industry. With awards for excellence in service to travelers choice awards, staying with us is creates memories that last a lifetime. Rainier Guest Services follows in that tradition of excellence with our guests and our associates.

Mount Rainier is an active volcano and is the 5th highest peak in the continuous US with distinct features; 25 glaciers, cascading waterfalls, multiple eco systems, wildflowers and variety of wildlife viewing. Activities consist of hiking, climbing, birding, photography, astronomy, or the ability to just sit back relax. Working at Mount Rainier is the adventure of a lifetime.

Location
Washington
Season
Spring and Summer
Staff size
240
Housing
Whether included in the compensation package or provided at a cost, housing is provided for staff.
Housing details
Whether included in the compensation package or provided at a cost, housing is provided for staff.
Family housing available
No
Pet friendly
No
Meals
Some meals / discounts
Cell phone service
Some, ask for details
Internet access
Intermittent

About Rainier Guest Services

Spend a summer to remember! Imagine looking back on that time you spent a summer working on a volcano. Venturing through the park to discover waterfalls, streams, coves, lakes, and wildlife on over 260 miles of hiking trails. Trails leading through the old-growth forest of the river valleys and the high subalpine meadows on the flanks of Mount Rainier.

You can expand your resume and build your career or just take the opportunity experience a unique summer adventure, we have something for everyone. Centrally located between Seattle and Portland for opportunities to explore these unique cities.  With other parks like Olympic National Park, Cascades National Park and Mount St. Helens just a few hours away you can expand your outdoor adventures and experience all that Washington state has to offer.  Spend some time at the harbors or the Puget Sound or visit the beautiful West Coast of the Pacific Northwest with beautiful old lighthouses and the chance to see amazing sea life you can see from the shoreline.  Central Washington has some great tourist towns and wineries you can get to know, only a few hours away. This is the opportunity of a lifetime and an experience you don't want to miss! 

Rainier Guest Services manages the Paradise Inn, National Park Inn, Jackson Visitor Center, and Sunrise Day Lodge as an authorized concessioner of the National Park Service. While we operate year-round, our primary season is the summer months, with most employment opportunities available between April and October.

Serving the guests of Mount Rainier National Park requires a team of dedicated, talented, and friendly people. Our 240 associates are amazing! We would love for you to join our dynamic team and experience what many people describe as “the best summer” of your life?

Rainier Guest Services is an equal opportunity employer with a strong commitment to diversity and equality. 


Please Consider...

A seasonal position in a National Park is special partly because of the different lifestyle it provides. If accepted for employment, you will be working in the mountains over 60 miles from the city. Our facilities are more rustic than those in the city and, because of the remoteness of our location, we have fewer of the conveniences to which you have become accustomed.

Most towns just outside the park are quite small, with limited services. Ashford, at the main Nisqually entrance, has just 220 residents, a convenience store, a general store, and a small Post Office with limited hours. Anyone searching for the amenities and services of larger cities should recognize that options are limited, with larger cities like Puyallup, Tacoma, and Seattle two or more hours away.

Paradise Inn and Jackson Visitor Center are at an altitude of 5400 ft., and Sunrise Lodge is at 6400 ft. While most people adapt easily, some find the elevation can affect heart and respiratory conditions.

As the tallest mountain in the Cascades, Mt. Rainier experiences heavy precipitation.  In fact, for decades Paradise held the world record for most snow in a 12 month period. Employees arriving in April and May (and sometimes early June) should expect a deep snowpack. 15 feet on the ground in May is not uncommon! And of course, it can snow at any time in the mountains. Autumn arrivals should expect cooler weather accompanying the amazing fall colors. Please be prepared for a variety of weather throughout the season.

The Employee Experience

The opportunities for exploration of this beautiful park are limitless. As the tallest volcano and the most glaciated peak in the continental United States, it draws mountaineers, hikers, photographers, and lovers of beauty from around the world. World-famous wildflower fields, over 150 waterfalls, dozens of alpine lakes, groves of old growth forest, and incredibly vivid fall colors will astound you. And of course, the opportunity to make lifetime friends from around the U.S. and the world is something you will treasure. All of this is waiting for you.

Ideal Candidate

Do you naturally reach out to help others, including guests and co-workers? Are you excited by the opportunity to live in a remote and beautiful location?  Are you willing and able to work hard?  If so, we want to hear from you!

Room and Board

INSIDE the park: Rustic dorm rooms are available at a payroll deduction of $160 per week per person for rooms with 2-4 persons. A very few rooms house 6 people. Bathroom facilities range from private to shared facilities. Laundry facilities and laundry soap are provided at each dorm unit at no cost to employees.

Employee meals are included and are served in Employee Dining Rooms (EDRs) . Unfortunately, we are unable to accommodate strict vegetarian diets. Cooking is not allowed in the dormitories.

OUTSIDE the park: Limited modern apartment-style housing is available outside the park for at our warehouse/office location at a weekly cost of $160 per person. No meals are provided for residents of this housing. Employees must be able to provide their own transportation to and from grocery stores, etc. as there is no public transportation. 

RV Owners: We can accommodate RV units at two locations. One location is inside the park in a beautifully wooded campground ($30 weekly), and the other is just outside the park in a quiet and scenic location near our administration office ($60 weekly). As we do not offer shower and bathroom facilities, all RV's must be fully self-contained - no camper shells, etc. Well-behaved cats and dogs less than 30 pounds are allowed but must be on a leash whenever outdoors, may not be left outside unattended, and must be cleaned up after. Limit of one pet per RV space.  

*Please note that we are unable to house children or other family members and all housing is non-smoking.  Pets are not allowed, with the exception of RV units with restrictions. Wi-fi is available in dorm common areas (with the exception of Sunrise Lodge); please note that wi-fi at Mount Rainier may be slow at at times unreliable by modern standards.

Employee Perks

  • Eligible for season-end bonus and up to $300 in entrance fee reimbursement for associate recreation events and activities.
  • Employee discounts in our retail locations and at the Inns
  • Save money: Employee housing and meal plans available!
  • Free laundry facilities (including free soap)
  • Scheduled employee events throughout the season
  • Discounts at other Guest Services properties
  • Opportunities to work with other Guest Services properties when your contract ends
  • End of contract bonus
  • Housing discounts
  • Free access to the National Park
  • Park shuttle service for employees
  • Centrally located with access to Seattle and Portland OR
  • Over 200 trails packed full of waterfalls, vistas and wildlife to explore
  • Forge lifelong friendships
  • Expand your resume 
  • Trips in town for shopping
  • Competitive wages
  • Access to a Full-service weight room In the Longmire Area (minimal fee)
  • Free Wi-Fi in the Breakrooms, and recreation room
  • Ping pong table
  • TV and more!

Sponsored events ( Free & Minimal Cost Events)

  • BBQs
  • Shopping Trips
  • Holiday celebrations
  • Whale Watching
  • Pike Market Place shopping day
  • Day trips to local attractions
  • Group Hikes
  • Holiday celebrations

Getting Here and Getting Around

Getting Here: Employees without a personal vehicle or other transportation to the park can be picked up at one of two designated locations in the Seattle area. These pickups are on designated dates, and must be requested in advance with the Human Resources office.

Employees are welcome to drive to the park, but please note that parking is extremely limited, especially in the busy summer season. We encourage associates to enjoy the beautiful surroundings and walk to and from work. In addition, the park is set up with miles of paths, for walking, hiking, and running.  Employees choosing to bring their own vehicle into the park must purchase an annual park pass at their own cost.

If you plan to bring your own vehicle, please bring your current registration to our Housing Office.

Getting Around: Please note that there is no public transportation to or within the park. However, we do offer an employee shuttle that runs up and down the mountain throughout the day stopping at our Ashford Office, the National Park Inn, and Paradise Inn.  

For Fun

The possibilities for outdoor recreation are incredible, with hiking, backpacking, climbing, fishing, and photography being popular outdoor pursuits. Year-round skiing and snowboarding is available to those able to hike to the snowfields. Nearby lakes outside the park offer opportunities for kayaking, canoeing, and swimming. For those who are less active, simply watching the sunset (or rise!) on the mountain is a fantastic way to enjoy your time.

Employees tend to be a tight-knit group, regularly organizing group hikes, soccer games, and trips to town. Housing staff provides activities throughout the season to meet many interests, including movie nights, ping pong tournaments, Seattle Mariners games, 4th of July fireworks viewing, and day trips to Mount St. Helens National Park.

Large portions of Mount Rainier National Park are surrounded by National Forest, providing even more recreational opportunities. Other recreation opportunities outside the park include Mount St. Helens National Volcanic Area, the Columbia River Gorge, and the entire Puget Sound region.

Jobs in the Spotlight

Current Job Openings

    F&B

    Barista

    Paradise Inn
    $17.00 - $17.51 / hour + tips

    Provide excellent service in the café by serving coffee, specialty drinks, ice cream, and other food items. Complete guest transactions in a friendly, accurate, and efficient manner. Maintain a high standard of cleanliness and product presentation. ​This position reports to the Cafe Manager.

    ESSENTIAL FUNCTIONS

    • Greet guests in a polite, positive manner; take food and beverage orders

    • Prepare requested food and/or drinks and deliver to guest

    • Assist guests through friendly interactions, answering questions, and completing sales on register/POS system inan accurate, efficient and friendly manner

    • Maintain store displays daily through stock rotation, cleaning, and organizing

    • Receive and verify quantities of merchandise, organize and stock store, set displays

    • Performs such other related duties as directed or required


    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • Partial High School education; High School Diploma/G.E.D. equivalent preferred

    • Knowledge of or ability to learn how to create specialty coffees and other drinks

    • Strong sanitation habits; strong guest service abilities; actively look for ways to assist guests and co-workers

    • Ability to learn and use point of sale (POS) system including computerized cash register and credit card terminal


    PHYSICAL AND MENTAL REQUIREMENTS

    • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

    • Lift, carry, and push up to 10 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally

    • Able to stand for extended periods

    • Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

    • Physical presence at the job site is essential to perform job duties


    EQUIPMENT USED

    • POS (Point of Sale) system including cash register and credit card terminal; Phone system

    • Specialty coffee machines and dispensers

    F&B

    Bartender / Lobby Server

    Paradise Inn
    $17.13 / hour + tips

    Responsible for serving all guest beverages in a fast, courteous, and efficient manner. Properly mix alcoholic drinks for guests 21 years and older, as requested by servers. ​This position reports to the Dining Room Manager.

    ESSENTIAL FUNCTIONS 

    • Anticipate guest and Server needs and respond politely and appropriately with a sense of urgency 

    • Pour, mix, and serve drinks following standard recipes 

    • Maintain the liquor, garnishes, glassware, and other supplies or inventory for the bar 

    • Clean all bar equipment, tools, and supplies; ensure equipment is in good order 

    • Performs such other related duties as directed or required 


    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE  

    • Partial High School education; High School Diploma/G.E.D. equivalent preferred 

    • Food safety certification; strong sanitation habits; alcohol service TIPS or MAST certification 

    • Bartending experience strongly preferred 

    • Able to remain organized and to multitask in a fast-paced environment 

    • Able to solve guest problems and refer to management as necessary 


    PHYSICAL AND MENTAL REQUIREMENTS 

    • Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; otherwise move in a changing environment  

    • Lift, carry, and push up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 20 lbs. occasionally 

    • Able to stand for extended periods 

    • Work in wet and slippery conditions 

    • Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English 

    • Constantly communicate and receive verbal communication with others in a fast-paced kitchen and dining room 

    • Physical presence at the job site is essential to perform job duties  


    EQUIPMENT USED 

    • Restaurant and bar equipment, including trays, cleaning supplies and solutions, washcloths, drink machine, etc.

    F&B

    Busperson

    Paradise Inn, National Park Inn
    $17.13 / hour

    Responsible for assisting the Server to deliver bread, serve water and other beverages, replenish supplies, and assist to maintain the cleanliness of all dining room areas.

    ESSENTIAL FUNCTIONS

    • Greet guests promptly and in a polite, positive manner; answer questions as necessary

    • Assist the Server with delivering bread, serving water and other beverages, and replenishing supplies

    • Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on guests regularly, communicating with kitchen, and attending to guest needs

    • Perform setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens

    • Complete all “sidework” including stocking service areas with coffee, food, tableware, and linens

    • Report gratuities at the end of each shift as required by company policy and law

    • Performs such other related duties as directed or required


    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • Partial High School education; High School Diploma/G.E.D. equivalent preferred

    • Food Safety certification; strong sanitation habits

    • National Park food service experience preferred

    • Ability to learn and use food service POS system including computerized cash register and credit card terminal

    • Ability to solve guest problems and refer to management as necessary


    PHYSICAL AND MENTAL REQUIREMENTS

    • Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; otherwise move in a changing environment

    • Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally

    • Able to stand for extended periods

    • Work in wet and slippery conditions

    • Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English

    • Constantly communicate and receive verbal communication with others in a fast-paced kitchen and dining room

    • Physical presence at the job site is essential to perform job duties


    EQUIPMENT USED

    • Restaurant equipment, including trays, bus tubs, cleaning supplies and solutions, washcloths, drink machines, etc.

    Housekeeping

    Day Porter

    National Park Inn, Paradise Inn
    $17.77 / hour

    Keep public areas and grounds of hotel clean, take guests’ baggage to and from hotel parking lot/rooms, assist front desk staff in various guest service responsibilities, receive orders and stock merchandise for hotel, restaurant, and gift shop.

    ESSENTIAL FUNCTIONS

    • Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service

    • Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping, mopping, and snow removal

    • Clean windows as needed/requested

    • Assist guests through friendly interactions, answering questions, and completing tasks

    • Communicate effectively with front desk staff

    • Receive and stock kitchen, hotel and gift shop orders; assist delivery drivers in loading/unloading

    • Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • Partial High School; High School Diploma/G.E.D. equivalent preferred

    • Strong interpersonal and communication skills

    • Strong Sanitation Habits


    Physical and Mental Requirements

    • Moving about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

    • Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally

    • Able to stand for extended periods and to climb steps occasionally

    • Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

    • Physical presence at the job site is essential to perform job duties

    F&B

    Dining Room Server

    Paradise Inn
    $17.13 / hour + tips

    Provide guests with a dining experience appropriate to historic dining room in the national park. Greet, take food and drink orders from and serve all guests in assigned section of dining room in a fast, courteous, professional, and efficient manner. Ensure correct billing procedures and provide excellent service to guests, ensuring level of service meets the company’s standards. May be scheduled for any or all of all three meals (breakfast, lunch, dinner).

    ESSENTIAL FUNCTIONS

    • Greet guests promptly and politely; answer questions about the menu, take food and beverage orders

    • Check patron identification to ensure compliance with alcoholic beverage service requirements

    • Explain how various items are prepared, describe ingredients and cooking methods, suggest menu items

    • Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on

    • guests regularly, communicating with kitchen, and attending to guest needs

    • Carry plates, glassware, and trays to/from tables in manner prescribed by management

    • Complete sales in POS in an accurate, efficient and friendly manner

    • Complete all “sidework” including stocking service areas with coffee, food, tableware, and linens and perform

    • setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens

    • Report gratuities at the end of each shift as required by company policy and law

    • Performs such other related duties as directed or required


    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • Partial High School education; High School Diploma/G.E.D. equivalent preferred.

    • Strong sanitation habits.

    • Food Safety certification and alcohol service TIPS/MAST certification required.

    • National Park food service experience preferred.

    • Ability to learn and use food service POS system including computerized cash register and credit card terminal.

    • Mathematic skills.

    • Strong customer service abilities; actively looks for ways to assist customers and coworkers.

    • Ability to recognize and solve guest problem as necessary or communicate it to management.


    PHYSICAL AND MENTAL REQUIREMENTS

    • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the

    • unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a

    • constantly changing environment.

    • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

    • Ability to stand for the entire work day.

    • Climbing steps regularly.

    • Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.

    • Reading and writing work-related documents in English.

    • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and

    • the ability to speak clearly so that you can be understood by customers and co-workers in English.

    • Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.

    • Physical presence at the job site is essential to perform job duties.

    EQUIPMENT USED

    • Food service POS (Point of Sale) system including cash register and credit card terminal

    • Restaurant equipment, including trays, cleaning supplies and solutions, washcloths, drink machines, etc.

    F&B

    Employee Dining Room Cook

    Paradise Inn, Sunrise Day Lodge
    $20.60 / hour

    Under the direction of the Paradise Executive Chef, prepare, cook, and serve food that is nutritious, safe, wholesome, eye appealing, delicious, and meets recipe and food cost specifications in a three meals per day Employee Dining Room. ​This position reports to the Executive Chef.


    ESSENTIAL FUNCTIONS

    • Prepare and cook food items according to recipes, daily menus. 

    • Clean and inspect kitchen equipment, kitchen appliances, and work areas in order to ensure cleanliness and functional operation.

    • Operate all food station, including performing station checklist, temperature log, counter meeting, and signage. 

    • Requisition food supplies, kitchen equipment, and appliances, based on estimates of future needs.

    • Adhere to food safety guidelines including ServeSafe and HACCP. 

    • Sample, smell, and observe food to ensure conformance to recipes and taste and appearance standards.

    • Maintain awareness of safety issues and report them immediately to your manager.

    • Performs such other related duties as directed or required.

    • SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • High School Diploma/G.E.D. equivalent required; Culinary school diploma preferred. 

    • Six months culinary experience in restaurant, catering, or employee dining room required; national park experience strongly preferred.

    • Knowledge of and moderate ability to competently cook at all relevant kitchen stations; able to provide large numbers of batch meals in a timely fashion with

    • supervision and direction. 

    • Food Safety certified required and strong sanitation habits.

    • Strong customer service abilities; actively looks for ways to assist customers and coworkers. 

    • Ability to recognize when a problem has occurred and communicate it to management. 

    • Possess strong knowledge of culinary terms and practices; able to prepare items and follow recipes.


    PHYSICAL AND MENTAL REQUIREMENTS

    • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

    • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

    • Ability to stand for the entire workday.    

    • Climbing steps regularly. 

    • Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.

    • Reading and writing work-related documents in English.

    • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

    • Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.

    • Physical presence at the job site is essential to perform job duties. 


    EQUIPMENT USED
    Standard commercial kitchen equipment and utensils (knife, range, oven, mixer, etc.).

    F&B

    Expeditor/Runner/Buffet Attendant

    Paradise Inn
    $17.77 / hour

    Responsible for grouping together and accounting for dining room food orders from cook stations, and garnishing and completing plate presentation.  Serves as communication conduit between dining room and culinary staff.

    ESSENTIAL FUNCTIONS

    • Set up garnish station for plate presentation; stock appropriate dishes and utensils as required

    • Communicate with pantry and line cooks regarding soup du jour, specials, and “outed” items; relay that information accurately and promptly to dining room staff

    • Communicate with kitchen porter and utility staff to maintain appropriate dish stock

    • Ensure proper maintenance, rotation of food products, and cleanliness of work areas

    • Ensure plates are delivered to correct servers with proper presentation; minimize production waste

    • Assist in maintaining kitchen sanitation and equipment cleaning schedule; clean station thoroughly after shift

    • Adhere to food safety guidelines including ServSafe and HACCP

    • Attend and participate in safety meetings


    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • Partial High School education; High School Diploma/G.E.D. equivalent preferred

    • Able to coordinate communication with multiple people and stations and maintain proper plate service with ease and accuracy

    • Possess or be able to successfully complete ServSafe certification; strong sanitation skills

    • Possess knowledge of or be able to learn culinary terms and practices; able to prepare basic items by following recipes


    PHYSICAL AND MENTAL REQUIREMENTS

    • Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment

    • Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally

    • Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas

    • Able to stand for extended periods; exposure to wet floors

    • Climb steps regularly

    • Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English

    • Physical presence at the job site is essential to perform job duties


    EQUIPMENT USED
    Professional kitchen equipment and utensils (knife, plates, etc.) 

    Operations

    Front Desk Clerk

    National Park Inn, Paradise Inn
    $17.77 / hour

    The Front Desk Clerk/Cashier/Host at the National Park Inn provides excellent service at the hotel front desk, performing all relevant functions including checking guests in and out, completing reservations, answering phones, coordinating services for guests. Due to small size of operation, assist regularly in other areas such as host, busser, server, and retail clerk.

    ESSENTIAL FUNCTIONS

    • Assist guests through friendly interactions, answering questions, and completing tasks

    • Provide administrative, reception, and program support to management, staff, and guests

    • Manage walk-in traffic. Sign in guests as needed. Smile and greet guests in a welcoming manner

    • Register and assign rooms to guests, provide quote for room rates and up-sell the guest when possible

    • Assist in coordinating the front desk and housekeeping departments

    • Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges

    • Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift

    • Assist as needed with other functions, serving as host, busser, server, etc.

    • Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

    • Performs such other related duties as directed or required

    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • High School Diploma/G.E.D. equivalent preferred.  Minimum of at least 16 years of age.

    • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously. Computer proficiency.

    • Food Server and TIPS/MAST card required.

    • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.

    • Ability to arrange and coordinate schedules for reservations.    

    • Excellent interpersonal, administrative, telephone and other communications skills


    Physical and Mental Requirements

    • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment

    • Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally

    • Able to stand for extended periods and to climb steps occasionally

    • Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

    • Physical presence at the job site is essential to perform job duties

    F&B

    Host

    Paradise Inn, National Park Inn
    $17.13 / hour + tips

    Responsible for making an initial positive impression with restaurant guests by greeting them in a friendly manner when they first arrive at the restaurant, answering questions, seating guests at tables and making sure they are satisfied.  Manage fair and appropriate table loads for servers.

    ESSENTIAL FUNCTIONS

    • Greet guests promptly and in a polite, positive manner; answer questions as necessary; acknowledge guests as they leave and invite them to return

    • Anticipate guest needs and respond appropriately with a sense of urgency

    • Answer telephone and direct calls when necessary

    • Assist the Server with delivering bread, serving water and other beverages, and replenishing supplies

    • Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on guests regularly, communicating with kitchen, and attending to guest needs

    • Perform setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens

    • Complete all “side work” including stocking service areas with coffee, food, tableware, and linens

    • Report gratuities at the end of each shift as required by company policy and law

    • Performs such other related duties as directed or required

    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • Partial High School education; High School Diploma/G.E.D. equivalent preferred

    • Food Safety certification; strong sanitation habits

    • National Park food service experience preferred

    • Ability to learn and use food service POS system including computerized cash register and credit card terminal

    • Ability to solve guest problems and refer to management as necessary


    Physical and Mental Requirements

    • Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; otherwise move in a changing environment

    • Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally

    • Able to stand for extended periods

    • Work in wet and slippery conditions

    • Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English

    • Constantly communicate and receive verbal communication with others in a fast-paced kitchen and dining room

    • Physical presence at the job site is essential to perform job duties

    Housekeeping

    Housekeeper

    Paradise Inn, National Park Inn
    $17.77 / hour

    The Housekeeper performs routine daily tasks in a safe and efficient manner to clean guest rooms, public restrooms, and public areas of the hotel, including stripping and making beds, cleaning bathrooms, and vacuuming hallways.

    ESSENTIAL FUNCTIONS

    • Clean assigned areas as directed by management and in compliance with the Company’s “green” initiatives.

    • Routine daily tasks in a safe and efficient manner to clean guest rooms,

    • public restrooms, and public areas of the hotel, including stripping and making

    • beds, cleaning bathrooms, and vacuuming hallways. 

    • Dust and clean all furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges, and thresholds.

    • Pull trash from trash receptacles.  Replace trash bags as needed.  Clear trash from tables and floors/grounds.

    • Clean and vacuum under beds, desk, gaming tables, and behind nightstands.

    • Check and replace all missing items in rooms, including soaps, shampoos, conditioners, hangers, clocks, ice bucket liners, hair dryers, brochures, and stationery, etc.

    • Clean and ensure bathtubs, tub ledges, sinks, vanity shelves, toilets, bathroom scales, tissue box covers, and soap dishes are spot, mold, mildew, and dust free. 

    • Sweep and mop all bathroom floors.

    • Dust all lights and sconces, make-up mirrors, and lampshades.

    • Perform laundry duties as assigned. Move dirty linens and garbage to assigned area.

    • Stock linen closets with clean linen throughout the day.

    • Report needed repairs and turn in lost & found items to housekeeping manager.

    • Notify Supervisor of all quality control issues or needed repairs pertaining to the housekeeping of the facility.

    • Maintain awareness of safety issues and report them immediately to your manager.   

    • Performs such other related duties as directed or required


    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • High School Diploma/G.E.D. equivalent preferred.

    • Strong sanitation habits and an ability to learn and follow important safety precautions.

    • Strong customer service abilities; actively looks for ways to assist customers and coworkers. 

    • Ability to recognize when a problem has occurred and communicate it to management. 


    PHYSICAL AND MENTAL REQUIREMENTS

    • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

    • Lift, carry, and push up to 10 lbs. regularly, 15-25 lbs. frequently, and up to 30 lbs. occasionally

    • Able to stand for extended periods

    • Climb steps regularly

    • Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English

    • Physical presence at the job site is essential to perform job duties


    EQUIPMENT USED

    • Housekeeping cart, variety of cleaning chemicals and supplies, vacuum cleaner, guest linens, laundry bags.

    • Cleaning Supplies (including detergents, chemicals, vacuums, mops, brooms, scourers, hand towels, etc.).

    Housekeeping

    Houseperson

    Paradise Inn
    $17.77 / hour

    Perform routine daily tasks in a safe and efficient manner to assist in maintaining guest rooms, public restrooms, and public areas of the hotel, including carrying large loads of linens, stocking linen closets, and maintaining guest rooms.

    ESSENTIAL FUNCTIONS

    • Collect dirty linens, large bags, and garbage, and carry to designated location

    • Use Blood Borne Pathogens (BBP) trainingand PPE provided to properly clean up BBP spills or hazards

    • Stock and organize linen closets with clean linens and supplies throughout the day

    • Report needed repairs and turn in lost & found items to housekeeping management

    • Assist housekeepers in rooms with cleaning when needed

    • Maintain guest areas to Rainier Guest Services standards

    • Performs such other related duties as directed or required


    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
    High School Diploma/G.E.D. equivalent preferred

    PHYSICAL AND MENTAL REQUIREMENTS

    • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.

    • Repetitive motions such as bending, squeezing, lifting, carrying, reaching/extending arms and hands above shoulder height frequently

    • Lift, carry, and push up to 10 lbs. regularly, 15-25 lbs. frequently, and up to 30 lbs. occasionally

    • Able to stand for extended periods

    • Climb flights of stairs regularly

    • Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English

    • Physical presence at the job site is essential to perform job duties


    EQUIPMENT USED
    Housekeeping cart, variety of cleaning chemicals and supplies, vacuum cleaner, guest linens, laundry bags

    F&B

    Kitchen Utility

    Paradise Inn, National Park Inn, Sunrise Day Lodge
    $17.77 / hour

    Clean all dishes, glasses, utensils, pots and pans both by hand and automated machine.  Maintain cleanliness and proper operation of dish cleaning area and equipment.  Assist culinary and other restaurant staff as needed.

    ESSENTIAL FUNCTIONS

    • Wash dishes, utensils, trays, and cooking supplies using proper sanitation procedures.

    • Pull trash from trash receptacles.  Replace trash bags as needed.  Clear trash from tables and floors/grounds.

    • Clean floor area of any spillage of water, detergent and/or food stuffs per safety and sanitation guidelines.

    • Fill condiments, utensils, and other supplies with stock as needed.

    • Loading and unloading of inventory from trucks.  Stocking storeroom. 

    • Maintain the kitchen, serving, and dining areas in clean and orderly condition at all times by sweeping, mopping, emptying trash, wiping counters and equipment and organizing shelves in order to maintain a sanitary workstation and to meet mandated health compliance requirements.

    • Assist chefs, line cooks, and dining room staff as necessary

    • Keep all trash cans double-lined and in sanitary condition

    • Performs such other related duties as directed or required

    • Maintain awareness of safety issues and report them immediately to your manager.


    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • Partial High School; High School Diploma/G.E.D. equivalent preferred

    • Strong sanitation habits

    • Ability to recognize when a problem has occurred and report it to management


    PHYSICAL AND MENTAL REQUIREMENTS

    • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

    • Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally

    • Able to stand for extended periods; climb steps regularly

    • Frequent immersion of hands in water

    • Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English

    • Reading and writing in English

    • Constantly communicates and receives verbal communication with other employees in fast paced kitchen

    • Withstand temperature extremes in freezer, refrigerator walk-in and grill areas. Ability to work in indoor and outdoor environments

    • Physical presence at the job site is essential to perform job duties


    EQUIPMENT USED
    Commercial dishwashing equipment and cleaning supplies.
    General custodial equipment including mop, broom, variety of cleaning chemicals and supplies

    Retail

    Line Attendant Cashier

    Jackson Visitors Center, Sunrise Day Lodge
    $17.77 / hour

    Provide excellent guest service in the cafeteria food operations through the preparation, serving, selling, clean-up, and cooking of food.  Perform a variety of duties including but not limited to: cashiering, washing dishes and keeping the shelves well stocked.


    ESSENTIAL FUNCTIONS

    • Assist guests through positive and friendly interactions, answering questions, and completing sales on register

    • Complete sales in POS in an accurate, efficient and friendly manner

    • Maintain sanitation of food and food service areas

    • Prepare and arrange food for serving

    • Serve orders to guests quickly and efficiently

    • Clean counters, equipment, and general work area, including washing dishes

    • Replenish and inventory food items and supplies in a cafeteria serving line, food bar, or storeroom

    • Cook short order items on a serving line and perform simple food preparation

    • Performs such other related duties as directed or required

    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • Partial High School education; High School Diploma/G.E.D. equivalent preferred

    • Food Safety certification; strong sanitation habits

    • National Park experience preferred

    • Ability to learn and use food service POS system including computerized cash register and credit card terminal

    • Ability to recognize when a problem has occurred and communicate it to management

    Physical and Mental Requirements

    • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

    • Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally

    • Able to stand for extended periods

    • Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English

    • Physical presence at the job site is essential to perform job duties

    F&B

    Line Cook

    National Park Inn, Paradise Inn
    $22.66 / hour

    At several kitchen stations, prepare, cook, and serve food in a three meals per day Dining Room that are nutritious, safe, wholesome, eye appealing, delicious, and meet recipe and food cost specifications.


    ESSENTIAL FUNCTIONS

    • Prepare and cook food items according to recipes, daily menus, and supervisor instructions

    • Clean and inspect kitchen equipment and appliances, and work areas to ensure cleanliness and functional operation

    • Operate several food stations, including performing station checklist, temperature log, counter meeting, and signage

    • Requisition food supplies, kitchen equipment and appliances based on estimates of future needs

    • Adheres to food safety guidelines including ServSafe and HACCP

    • Attend and participate in safety meetings

    • Sample, smell, and observe food to ensure conformance to recipes and taste and appearance standards

    • Performs such other related duties as directed or required

    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • High School Diploma/G.E.D. equivalent required; Culinary school diploma preferred

    • Knowledge of and ability to competently cook at several kitchen stations; able to complete all Cook 3 tasks with ease and accuracy

    • Six months of culinary experience in full-service restaurant required; national park experience strongly preferred

    • Possess or be able to successfully complete ServSafe certification; strong sanitation skills

    • Possess knowledge of culinary terms and practices; able to prepare many items “from scratch” and follow recipes


    Physical and Mental Requirements

    • Move about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment

    • Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally

    • Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas

    • Able to stand for extended periods

    • Climb steps regularly

    • Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English

    • Physical presence at the job site is essential to perform job duties 

    Operations

    Night Auditor

    Paradise Inn
    $19.31 / hour

    The Night Auditor provides excellent overnight service at the hotel front desk, performing all relevant night audit functions including cash reports, reconciliation, verifying accuracy of credit cards, bookkeeping, end of day accounting duties for the hotel.

    ESSENTIAL FUNCTIONS

    • Verify readings, over-rings, credit cards, checks, guest folios, audit daily guest ledger of the hotel to verify and balance entries.  Investigate and correct any discrepancies. 

    • Check daily cash reports for completeness and accuracy. Create daily deposit and ensure correct starting cash amount at the front desk for the morning. 

    • Update reservations system with occupancy of guests as they come as they check in and out. Manage walk-in traffic. Sign in guests as needed. Smile and greet guests in a welcoming manner.

    • Provide administrative, reception and program support to management and staff. 

    • Accurately complete required night audit reports on a nightly basis.

    • Manage phone activity including providing general knowledge to callers.

    • Smile and great guests in a welcoming manner. 

    • Act as front desk attendant during the night hours, register and assign rooms to guests, provide quote for room rates and up-sell the guest when possible, and ensuring guests are satisfied with service requests. 

    • Resolve guest concerns and complaints within scope of authority; refer to management as appropriate.

    • Maintain awareness of safety issues and report them immediately to your manager.

    • Performs such other related duties as directed or required.


    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • High School Diploma/G.E.D. equivalent required, Basic accounting skills. 

    • Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.

    • Computer proficiency.

    • Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.

    • Ability to arrange and coordinate schedules for reservations.   

    • Excellent interpersonal, administrative, telephone and other communications skills.


    PHYSICAL AND MENTAL REQUIREMENTS

    • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

    • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

    • Ability to stand for the entire work day and to climb steps regularly.

    • Ability to sit at a desk and monitor phones for extended amounts of time. 

    • Ability to withstand temperatures in indoor and outdoor environments. 

    • Reading and writing work-related documents in English.

    • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

    • Communicates and receives verbal communication with other employees.

    • Physical presence at the job site is essential to perform job duties. 


    EQUIPMENT USED
    Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
    Computer-based hotel reservations system and POS system.

    Security

    Night Porter

    Paradise Inn, National Park Inn
    $18.80 / hour

    Overnight position. Keep public areas and grounds of hotel clean, take guests’ baggage to and from hotel parking lot/rooms, assist front desk staff in various guest service responsibilities.  Maintain appearance of hotel floors. Provides security for staff and guests.

    ESSENTIAL FUNCTIONS

    • Work overnight shift, approximately 10:00pm to 6:00am

    • Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service

    • Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping and mopping, buffing & maintaining hotel floors

    • Cleans public restrooms

    • Clean windows as needed/requested

    • Assist guests through friendly interactions, answering questions, and completing tasks

    • Communicate effectively with front desk staff

    • Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

    • Performs such other related duties as directed or required

    • Security duties to include making sure doors are locked as needed, provide security for guests and staff.

    • Clean kitchen area thoroughly, including sweeping, mopping, and scrubbing; empty grease from fryers

    • Deep clean floors, floor mats, garbage cans, ranges, and insides of hoods and ranges

    • Record temperatures of all refrigeration equipment and report problems as needed to kitchen management

    • Lock all food storage doors; ensure proper storage of all food and food-related items

    • Replenish fireplace wood supply from storage; lay and maintain fire

    • Vacuum and/or sweep all floor surfaces on hotel ground floor; periodically deep clean

    • Clean and sanitize all ground floor rest rooms; replenish rest room supplies

    • Check guests into hotel when front desk is not staff during overnight hours

    • Provide security in the hotel for guests and employees

    • Performs such other related duties as directed or required


    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • Partial High School; High School Diploma/G.E.D. equivalent preferred

    • Strong sanitation habits

    • Able to recognize when a problem has occurred and report it to management

    • Able to work alone and with little or no direct supervision, using a checklist


    Physical and Mental Requirements

    • Moving about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

    • Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally

    • Able to use floor buffing machine

    • Able to stand for extended periods and to climb steps occasionally

    • Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

    • Physical presence at the job site is essential to perform job duties


    Equipment Used
    General custodial equipment including vacuum, mop, broom, variety of cleaning chemicals and supplies

    F&B

    Pantry Cook

    Paradise Inn, Sunrise Day Lodge
    $17.77 / hour

    Assist Cooks and Chefs by preparing ingredients, keeping the kitchen clean and orderly, and by performing some simple cooking functions as assigned according to the menu and recipes, focusing on cold food items such as meats, cheeses, salads and desserts.

    ESSENTIAL FUNCTIONS

    • Gather all cold and uncooked food items according to recipes, daily menus, and supervisor instructions

    • Ensure proper maintenance, rotation of food products, and cleanliness of all refrigerator walk-in areas

    • Take temperatures at regular intervals and maintain foods in sufficient quantities while minimizing production waste

    • Assist in maintaining kitchen sanitation and equipment cleaning schedule

    • Adhere to food safety guidelines including ServSafe and HACCP

    • Attend and participate in safety meetings

    • Performs such other related duties as directed or required


    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • Partial High School education; High School Diploma/G.E.D. equivalent preferred

    • Able to competently and efficiently prep food including salads and sandwiches with ease and accuracy

    • Possess or be able to successfully complete ServSafe certification; strong sanitation skills

    • Possess knowledge of or be able to learn culinary terms and practices; able to prepare basic items by following recipes


    PHYSICAL AND MENTAL REQUIREMENTS

    • Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment

    • Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally

    • Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas

    • Able to stand for extended periods

    • Climb steps regularly

    • Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English

    • Physical presence at the job site is essential to perform job duties


    EQUIPMENT USED
    Typical professional kitchen equipment and utensils (knife, range, oven, mixer, etc.)

    Retail

    Retail Clerk

    Paradise Inn, National Park Inn, Jackson Visitors Center, Sunrise Day Lodge
    $17.77 / hour

    The Retail Sales Associate is responsible for assisting customers in making purchases. The Retail Sales Associate is responsible for merchandising and display, receiving money from and disbursing money to customers, and maintaining a high level of customer service at all times.

    ESSENTIAL FUNCTIONS

    • Smile and greet customers entering unit; answer customers’ questions, and provide information on company products, promotions, and policies.  Thank each customer.

    • Describe merchandise and explain use, operation, and care of merchandise to customers.

    • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

    • Compute sales prices, total purchases and receive and process cash or credit payment.

    • Issue receipts, refunds, credit, or change due to customers accurately.

    • Maintain cash register and contents within.

    • Maintain clean and orderly cash station area; stock and maintain sales area with various supplies and products.

    • Maintain neatness and cleanliness of the retail operation.

    • Turn in cash drawer and sales reconciliation at shifts’ end.

    • Assisting with special events.

    • Maintain awareness of safety issues and report them immediately to your manager.

    • Performs such other related duties as directed or required


    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • High School Diploma/G.E.D. preferred. 

    • Ability to communicate and attend to guests with the highest standard of service.

    • Ability to pass cash handling training.

    • National Park gift shop experience preferred. 


    PHYSICAL AND MENTAL REQUIREMENTS

    • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

    • Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.

    • Withstanding temperature extremes in indoor/outdoor environments. 

    • Reading and writing work-related documents in English.

    • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

    • Constantly communicates and receives verbal communication with other employees in a sometimes fast paced environment.

    • Physical attendance in unit to perform duties.

    • Ability to stand for the entire workday.    

    EQUIPMENT USED

    Retail POS (Point of Sale) system including cash register and credit card terminal
    Phone system and copier

    F&B

    Server

    National Park Inn, Paradise Inn
    $17.13 / hour + tips

    Provide guests with a dining experience appropriate to historic dining room in the national park.  Greet, take food and drink orders from and serve all guests in assigned section of dining room in a fast, courteous, professional, and efficient manner.  Ensure correct billing procedures and provide excellent service to guests, ensuring level of service meets the company’s standards.  May be scheduled for any or all of all three meals (breakfast, lunch, dinner).

    ESSENTIAL FUNCTIONS

    • Greet guests promptly and politely; answer questions about the menu, take food and beverage orders

    • Check patron identification to ensure compliance with alcoholic beverage service requirements

    • Explain how various items are prepared, describe ingredients and cooking methods, suggest menu items

    • Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on guests regularly, communicating with kitchen, and attending to guest needs

    • Carry plates, glassware, and trays to/from tables in manner prescribed by management

    • Complete sales in POS in an accurate, efficient and friendly manner

    • Complete all “sidework” including stocking service areas with coffee, food, tableware, and linens and perform setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens

    • Report gratuities at the end of each shift as required by company policy and law

    • Performs such other related duties as directed or required

    SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

    • Partial High School education; High School Diploma/G.E.D. equivalent preferred.

    • Strong sanitation habits.

    • Food Safety certification and alcohol service TIPS/MAST certification required.

    • National Park food service experience preferred.

    • Ability to learn and use food service POS system including computerized cash register and credit card terminal.

    • Mathematic skills.

    • Strong customer service abilities; actively looks for ways to assist customers and coworkers. 

    • Ability to recognize and solve guest problem as necessary or communicate it to management. 

    Physical and Mental Requirements

    • Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

    • Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

    • Ability to stand for the entire workday. 

    • Climbing steps regularly. 

    • Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.

    • Reading and writing work-related documents in English.

    • Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

    • Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.

    • Physical presence at the job site is essential to perform job duties. 

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