Come join our dynamic team. Work and play on majestic Mount Rainer! Spend your free time exploring one of the Nations most treasured national parks.

Current Job Openings

Housekeeping
Assistant Housekeeping Manager
$23.75 - $24.46 / hour
Paradise Inn
Under the direction of the Housekeeping Manager, assist in the management of all aspects of the housekeeping function at Paradise Inn to maintain a consistently high standard of cleanliness in guest rooms and public areas.  Assist in the supervision of Housekeeper staff to ensure tasks are completed in safe and efficient manner.  Manage the department in the absence of the Manager.

ESSENTIAL FUNCTIONS
• Monitor, problem solve, and direct workers to ensure efficient and safe completion of all housekeeping tasks daily

• Train and on-board new staff on safety and procedures

• Communicate regularly and professionally with numerous people including general manager, front desk staff, warehouse manager, and laundry staff to ensure efficient completion of rooms and smooth rotation of guest linens

• Attend and participate in and safety meetings

• Participate in and give working direction for pre and post season setup / teardown of hotel rooms and related areas

• Manage staff appropriately to enforce standards and minimize personnel conflicts

• Manage guest lost & found log and supplies inventories

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent preferred

• Six months housekeeping experience strongly preferred

• Basic computer knowledge and ability including Microsoft Windows, Outlook, Word, Excel

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally

• Able to stand for extended periods

• Climb steps regularly

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
• Housekeeping cart, variety of cleaning chemicals and supplies, vacuum cleaner, guest linens, laundry bags, radio

• Typical office equipment (computer, phone system, fax, copier, scanner, among others.)
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F&B
Barista
$17.00 - $17.51 / hour + tips
Paradise Inn
Provide excellent service in the café by serving coffee, specialty drinks, ice cream, and other food items. Complete guest transactions in a friendly, accurate, and efficient manner. Maintain a high standard of cleanliness and product presentation. ​This position reports to the Cafe Manager.

ESSENTIAL FUNCTIONS
• Greet guests in a polite, positive manner; take food and beverage orders

• Prepare requested food and/or drinks and deliver to guest

• Assist guests through friendly interactions, answering questions, and completing sales on register/POS system inan accurate, efficient and friendly manner

• Maintain store displays daily through stock rotation, cleaning, and organizing

• Receive and verify quantities of merchandise, organize and stock store, set displays

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School education; High School Diploma/G.E.D. equivalent preferred

• Knowledge of or ability to learn how to create specialty coffees and other drinks

• Strong sanitation habits; strong guest service abilities; actively look for ways to assist guests and co-workers

• Ability to learn and use point of sale (POS) system including computerized cash register and credit card terminal

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 10 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally

• Able to stand for extended periods

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
• POS (Point of Sale) system including cash register and credit card terminal; Phone system

• Specialty coffee machines and dispensers
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F&B
Bartender / Lobby Server
$17.13 / hour + tips
Paradise Inn
Responsible for serving all guest beverages in a fast, courteous, and efficient manner. Properly mix alcoholic drinks for guests 21 years and older, as requested by servers. ​This position reports to the Dining Room Manager.

ESSENTIAL FUNCTIONS 
• Anticipate guest and Server needs and respond politely and appropriately with a sense of urgency 

• Pour, mix, and serve drinks following standard recipes 

• Maintain the liquor, garnishes, glassware, and other supplies or inventory for the bar 

• Clean all bar equipment, tools, and supplies; ensure equipment is in good order 

• Performs such other related duties as directed or required 

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE  
• Partial High School education; High School Diploma/G.E.D. equivalent preferred 

• Food safety certification; strong sanitation habits; alcohol service TIPS or MAST certification 

• Bartending experience strongly preferred 

• Able to remain organized and to multitask in a fast-paced environment 

• Able to solve guest problems and refer to management as necessary 

PHYSICAL AND MENTAL REQUIREMENTS 
• Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; otherwise move in a changing environment  

• Lift, carry, and push up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 20 lbs. occasionally 

• Able to stand for extended periods 

• Work in wet and slippery conditions 

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English 

• Constantly communicate and receive verbal communication with others in a fast-paced kitchen and dining room 

• Physical presence at the job site is essential to perform job duties  

EQUIPMENT USED 
• Restaurant and bar equipment, including trays, cleaning supplies and solutions, washcloths, drink machine, etc.
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F&B
Busperson
$17.13 / hour
Paradise Inn, National Park Inn
Responsible for assisting the Server to deliver bread, serve water and other beverages, replenish supplies, and assist to maintain the cleanliness of all dining room areas.

ESSENTIAL FUNCTIONS
• Greet guests promptly and in a polite, positive manner; answer questions as necessary

• Assist the Server with delivering bread, serving water and other beverages, and replenishing supplies

• Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on guests regularly, communicating with kitchen, and attending to guest needs

• Perform setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens

• Complete all “sidework” including stocking service areas with coffee, food, tableware, and linens

• Report gratuities at the end of each shift as required by company policy and law

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School education; High School Diploma/G.E.D. equivalent preferred

• Food Safety certification; strong sanitation habits

• National Park food service experience preferred

• Ability to learn and use food service POS system including computerized cash register and credit card terminal

• Ability to solve guest problems and refer to management as necessary

PHYSICAL AND MENTAL REQUIREMENTS
• Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; otherwise move in a changing environment

• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally

• Able to stand for extended periods

• Work in wet and slippery conditions

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English

• Constantly communicate and receive verbal communication with others in a fast-paced kitchen and dining room

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
• Restaurant equipment, including trays, bus tubs, cleaning supplies and solutions, washcloths, drink machines, etc.
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Operations
Cube Van Driver
$20.75 - $21.37 / hour
Ashford Office
The Cube Van Driver is responsible for transporting products and equipment from and to warehouses, stores and other designated locations. This position reports to the Warehouse Manager.

ESSENTIAL FUNCTIONS
• Drive truck to assigned jobs, and successfully complete customer requests in a timely manner. 

• Pre and post trip inspect Commercial Motor Vehicles.

• Put empty carts and pallets in trailer.

• Deliver product to destination. Travel both over the road and regional distances.

• Maintain safe vehicle and conditions. Protect load by complying with organization policies and procedures and highway rules and regulations.

• Maintain records by completing driver log; obtaining shipper and receiver authorizations; filing documents
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/GED equivalent required; come college preferred. 

• At least 2 years of experience in related field required.

• Must be at least 25 years of age. 

• Class “B” Commercial Driver’s License required with Tanker endorsement

• Ability to pass functional assessment and vehicle, and drug test.

• Must be free of violation points and traffic violations for 3 years prior.

• Must maintain all driver qualifications required by FMCSR part 391

• Must not have been disqualified/unqualified as a CMV driver for a drug/alcohol offense within the last 10 years.

• Must not have been convicted of a felony during the last 10 years.

• Demonstrated talent for interacting with a wide variety of people.

• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.

• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Physical and Mental Requirements
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally

• Able to drive a large vehicle, sit and stand for extended periods

• Climb steps regularly

• Withstand temperature extremes in freezer, refrigerator walk-in, warehouse, and outside environment

• Reading and writing work-related documents in English

• Speech recognition and clarity, including the ability to understand the speech of vendors, drivers and co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties

• Ability to travel between different units within the park
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F&B
Day Kitchen Porter / Relief Steward
$17.77 / hour
Paradise Inn
Maintain cleanliness of all kitchen areas including floors, prep areas, garbage cans, and walk-in coolers.  Assist culinary staff by delivering food orders and supplies as requested.  Assist kitchen utility and other restaurant staff as needed.

ESSENTIAL FUNCTIONS
• Clean kitchen area throughout the day, including sweeping and mopping

• Record temperatures of all refrigeration equipment and report problems as needed to kitchen management

• Deliver food orders and cooking supplies as requested

• Empty, clean, and refill all sanitizing buckets according to company procedure

• Assist chefs, line cooks, and kitchen utility staff as necessary

• Keep all trash cans double-lined and in sanitary condition

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School; High School Diploma/G.E.D. equivalent preferred

• Strong sanitation habits

• Ability to recognize when a problem has occurred and report it to management

• Strong customer service abilities; actively looks for ways to assist customers and coworkers. 

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

• Ability to stand for extended periods in a wet environment and to climb steps regularly. 

• Withstanding temperature extremes in indoor and outdoor environments.

• Reading and writing work-related documents in English.

• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.

• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED
Standard commercial automatic dishwashing equipment.
Cleaning Supplies (including detergents, chemicals, mops, brooms, scourers, hand towels, etc.).
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Housekeeping
Day Porter
$17.77 / hour
National Park Inn, Paradise Inn
Keep public areas and grounds of hotel clean, take guests’ baggage to and from hotel parking lot/rooms, assist front desk staff in various guest service responsibilities, receive orders and stock merchandise for hotel, restaurant, and gift shop.

ESSENTIAL FUNCTIONS
• Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service

• Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping, mopping, and snow removal

• Clean windows as needed/requested

• Assist guests through friendly interactions, answering questions, and completing tasks

• Communicate effectively with front desk staff

• Receive and stock kitchen, hotel and gift shop orders; assist delivery drivers in loading/unloading

• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School; High School Diploma/G.E.D. equivalent preferred

• Strong interpersonal and communication skills

• Strong Sanitation Habits

Physical and Mental Requirements
• Moving about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally

• Able to stand for extended periods and to climb steps occasionally

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties
Read more
Operations
Delivery / Shuttle Driver
$21.37 / hour
Ashford Office
Transport employees, property, and merchandise to and from Ashford warehouse and park operating units in a14 passenger van.  Assist in warehouse and laundry as needed.  Occasionally drive vehicles to other locations in park region.
ESSENTIAL FUNCTIONS
• Drive 14 passenger van on a daily basis

• Perform vehicle pre-trip safety inspection; maintain vehicle log trip

• Safely load product, laundry, and recycling onto and off of truck, often unassisted

• Maintain food temperature log of food supplies transported in vehicles

• Enforce and comply with company and DOT safety policies and laws for everyone in the vehicle
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent required; some college preferred.

• Current US driver license with clean driving record required

• Strong accuracy and attention to detail required

Physical and Mental Requirements
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally

• Able to drive a large vehicle, sit and stand for extended periods

• Climb steps regularly

• Withstand temperature extremes in freezer, refrigerator walk-in, warehouse, and outside environment

• Reading and writing work-related documents in English

• Speech recognition and clarity, including the ability to understand the speech of vendors, drivers and co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties

• Ability to travel between different units within the park
Read more
F&B
Dining Room Manager
$28.75 - $29.61 / hour
Paradise Inn
Responsible for all aspects of Dining Room operations and floor management of busy 200 seat three meals per day restaurant.  Manage food, beverage, equipment, and property to fulfill financial goals and company incentives.  Control and manage all aspects of the restaurant operation to maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control.   Supervise Assistant Dining Room Managers, Servers, Bussers, Hosts, and Bartender to ensure tasks are completed in a friendly, safe and efficient manner. ​This position reports to the General Manager.

ESSENTIAL FUNCTIONS
• Monitor, problem solve, and direct workers to ensure efficient and safe completion of all retail tasks daily

• Train, on-board, and schedule staff

• Communicate regularly and professionally with numerous people including Food & Beverage Manager, Chefs and Cooks to ensure safe, professional, and efficient food service

• Attend and participate in management and safety meetings

• Under guidance of Food & Beverage Manager, participate in and give working direction for pre and post season setup / teardown Dining Room

• Manage staff appropriately to enforce standards and minimize personnel conflicts

• Maintain department records such as schedules, payroll, deposits, tips, and daily cash reports

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent required; Bachelor’s degree preferred

• National Park experience strongly preferred; full-service restaurant management experience required.

• Food Safety certification; strong sanitation skills; alcohol service TIPS or MAST certification

• Basic computer knowledge & ability including Microsoft Windows, Outlook, Word, Excel, and food service POS systems

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally

• Withstand temperature extremes in freezer, walk-in refrigerator, and grill areas

• Able to stand for extended periods

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; read and write in English

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Food service POS (Point of Sale) system including cash register and credit card terminal, combination safe
Typical office equipment (computer, phone system, fax, copier, scanner, among others.)
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F&B
Employee Dining Room Cook
$20.60 / hour
Paradise Inn, Sunrise Day Lodge
Under the direction of the Paradise Executive Chef, prepare, cook, and serve food that is nutritious, safe, wholesome, eye appealing, delicious, and meets recipe and food cost specifications in a three meals per day Employee Dining Room. ​This position reports to the Executive Chef.

ESSENTIAL FUNCTIONS
• Prepare and cook food items according to recipes, daily menus. 

• Clean and inspect kitchen equipment, kitchen appliances, and work areas in order to ensure cleanliness and functional operation.

• Operate all food station, including performing station checklist, temperature log, counter meeting, and signage. 

• Requisition food supplies, kitchen equipment, and appliances, based on estimates of future needs.

• Adhere to food safety guidelines including ServeSafe and HACCP. 

• Sample, smell, and observe food to ensure conformance to recipes and taste and appearance standards.

• Maintain awareness of safety issues and report them immediately to your manager.

• Performs such other related duties as directed or required.

• SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required; Culinary school diploma preferred. 

• Six months culinary experience in restaurant, catering, or employee dining room required; national park experience strongly preferred.

• Knowledge of and moderate ability to competently cook at all relevant kitchen stations; able to provide large numbers of batch meals in a timely fashion with

• supervision and direction. 

• Food Safety certified required and strong sanitation habits.

• Strong customer service abilities; actively looks for ways to assist customers and coworkers. 

• Ability to recognize when a problem has occurred and communicate it to management. 

• Possess strong knowledge of culinary terms and practices; able to prepare items and follow recipes.

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

• Ability to stand for the entire workday.    

• Climbing steps regularly. 

• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.

• Reading and writing work-related documents in English.

• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

• Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.

• Physical presence at the job site is essential to perform job duties. 

EQUIPMENT USED
Standard commercial kitchen equipment and utensils (knife, range, oven, mixer, etc.).
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F&B
Expeditor/Runner/Buffet Attendant
$17.77 / hour
Paradise Inn
Responsible for grouping together and accounting for dining room food orders from cook stations, and garnishing and completing plate presentation.  Serves as communication conduit between dining room and culinary staff.

ESSENTIAL FUNCTIONS
• Set up garnish station for plate presentation; stock appropriate dishes and utensils as required

• Communicate with pantry and line cooks regarding soup du jour, specials, and “outed” items; relay that information accurately and promptly to dining room staff

• Communicate with kitchen porter and utility staff to maintain appropriate dish stock

• Ensure proper maintenance, rotation of food products, and cleanliness of work areas

• Ensure plates are delivered to correct servers with proper presentation; minimize production waste

• Assist in maintaining kitchen sanitation and equipment cleaning schedule; clean station thoroughly after shift

• Adhere to food safety guidelines including ServSafe and HACCP

• Attend and participate in safety meetings

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School education; High School Diploma/G.E.D. equivalent preferred

• Able to coordinate communication with multiple people and stations and maintain proper plate service with ease and accuracy

• Possess or be able to successfully complete ServSafe certification; strong sanitation skills

• Possess knowledge of or be able to learn culinary terms and practices; able to prepare basic items by following recipes

PHYSICAL AND MENTAL REQUIREMENTS
• Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment

• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally

• Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas

• Able to stand for extended periods; exposure to wet floors

• Climb steps regularly

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Professional kitchen equipment and utensils (knife, plates, etc.) 
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Front Desk
Front Desk AM Lead
up to $18.80 / hour
National Park Inn
The Lead Front Desk Agent must have the ability to assist in the supervision of front desk clerks and operations including all front desk attendant functions; checking guests in and out, reservations, and switchboard. Must have strong customer services skills and ensure excellent guest service is provided.

ESSENTIAL FUNCTIONS
• Receive direction from the Front Desk Manager and assist in the overall management of the desk operations.

• Coordinate the breaks and lunch periods of desk employees

• Respond to guest inquiries and resolve guest concerns and complaints

• Manage phone activity including providing general knowledge to callers.

• Assist guests through friendly interactions, answering questions, and completing tasks

• Provide administrative, reception, and program support to management, staff, and guests

• Provide excellent service to all guests including overnight stays

• Manage walk-in traffic.  Sign in customers as needed.  Smile and greet customers in a welcoming manner.

• Oversee front desk and lobby area.  Stock refreshment area with coffee

• Ensure high-quality coordination between the front desk and housekeeping departments

• Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges on the guest folio

• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift

• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

• Maintain awareness of safety issues, and report them immediately to your manager

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent required;

• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously

• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve

• Excellent interpersonal, administrative, telephone and other communication skills

Physical and Mental Requirements
• Moving about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally

• Able to stand for extended periods and to climb steps occasionally

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties
Read more
Operations
Front Desk Clerk
$17.77 / hour
National Park Inn, Paradise Inn
The Front Desk Clerk/Cashier/Host at the National Park Inn provides excellent service at the hotel front desk, performing all relevant functions including checking guests in and out, completing reservations, answering phones, coordinating services for guests. Due to small size of operation, assist regularly in other areas such as host, busser, server, and retail clerk.

ESSENTIAL FUNCTIONS
• Assist guests through friendly interactions, answering questions, and completing tasks

• Provide administrative, reception, and program support to management, staff, and guests

• Manage walk-in traffic. Sign in guests as needed. Smile and greet guests in a welcoming manner

• Register and assign rooms to guests, provide quote for room rates and up-sell the guest when possible

• Assist in coordinating the front desk and housekeeping departments

• Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges

• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift

• Assist as needed with other functions, serving as host, busser, server, etc.

• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

• Performs such other related duties as directed or required
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent preferred.  Minimum of at least 16 years of age.

• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously. Computer proficiency.

• Food Server and TIPS/MAST card required.

• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.

• Ability to arrange and coordinate schedules for reservations.    

• Excellent interpersonal, administrative, telephone and other communications skills

Physical and Mental Requirements
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally

• Able to stand for extended periods and to climb steps occasionally

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties
Read more
Operations
Front Desk Lead
$18.80 / hour
Paradise Inn
The Lead Front Desk Agent must have the ability to assist in the supervision of front desk clerks and operations including all front desk attendant functions; checking guests in and out, reservations, and switchboard. Must have strong customer services skills and ensure excellent guest service is provided.
ESSENTIAL FUNCTIONS
• Receive direction from the Front Desk Manager and assist in the overall management of the desk operations.

• Coordinate the breaks and lunch periods of desk employees

• Respond to guest inquiries and resolve guest concerns and complaints

• Manage phone activity including providing general knowledge to callers.

• Assist guests through friendly interactions, answering questions, and completing tasks

• Provide administrative, reception, and program support to management, staff, and guests

• Provide excellent service to all guests including overnight stays

• Manage walk-in traffic.  Sign in customers as needed.  Smile and greet customers in a welcoming manner.

• Oversee front desk and lobby area.Stock refreshment area with coffee

• Ensure high-quality coordination between the front desk and housekeeping departments

• Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges on the guest folio

• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift

• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

• Maintain awareness of safety issues, and report them immediately to your manager

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent required;

• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously

• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve

• Excellent interpersonal, administrative, telephone and other communication skills

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally

• Able to stand for extended periods and to climb steps occasionally

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
Computer-based hotel reservations system
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Operations
Front Desk Manager
$34.00 - $35.02 / hour
Paradise Inn
The Front Desk Manager must have the ability to assist in the supervision of front desk clerks and operations including all front desk attendant functions; checking guests in and out, reservations, and switchboard. Must have strong customer services skills and ensure excellent guest service is provided. This position reports to the General Manager or the Assistant General Manager.

ESSENTIAL FUNCTIONS
• Receive direction from the General Manager and assist in the overall management of the unit’s operations. Plan daily operations; forecast and analyze sales, labor, and profit; ensure budget compliance

• Respond to guest inquiries and resolve guest concerns and complaints

• Assist guests through friendly interactions, answering questions, and completing tasks

• Provide administrative, reception, and program support to management, staff, and guests

• Manage and train staff to provide excellent service to all guests including overnight stays and walk-in traffic.

• Ensure high-quality coordination between the front desk and housekeeping departments

• Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges on the guest folio

• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift

• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent required; Bachelor’s degree preferred

• Hotel Front Desk supervision required

• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously

• Computer proficiency, especially MS Office software suite

• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve

• Excellent interpersonal, administrative, telephone and other communication skills

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally

• Able to stand for extended periods and to climb steps occasionally

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
Computer-based hotel reservations system
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F&B
Host
$17.13 / hour + tips
Paradise Inn, National Park Inn
Responsible for making an initial positive impression with restaurant guests by greeting them in a friendly manner when they first arrive at the restaurant, answering questions, seating guests at tables and making sure they are satisfied.  Manage fair and appropriate table loads for servers.
ESSENTIAL FUNCTIONS
• Greet guests promptly and in a polite, positive manner; answer questions as necessary; acknowledge guests as they leave and invite them to return

• Anticipate guest needs and respond appropriately with a sense of urgency

• Answer telephone and direct calls when necessary

• Assist the Server with delivering bread, serving water and other beverages, and replenishing supplies

• Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on guests regularly, communicating with kitchen, and attending to guest needs

• Perform setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens

• Complete all “side work” including stocking service areas with coffee, food, tableware, and linens

• Report gratuities at the end of each shift as required by company policy and law

• Performs such other related duties as directed or required
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School education; High School Diploma/G.E.D. equivalent preferred

• Food Safety certification; strong sanitation habits

• National Park food service experience preferred

• Ability to learn and use food service POS system including computerized cash register and credit card terminal

• Ability to solve guest problems and refer to management as necessary

Physical and Mental Requirements
• Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; otherwise move in a changing environment

• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally

• Able to stand for extended periods

• Work in wet and slippery conditions

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English

• Constantly communicate and receive verbal communication with others in a fast-paced kitchen and dining room

• Physical presence at the job site is essential to perform job duties
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Housekeeping
Hotel Day Porter
$17.77 / hour
Paradise Inn, National Park Inn
Keep public areas and grounds of hotel clean, take guests’ baggage to and from hotel parking lot/rooms, assist front desk staff in various guest service responsibilities, receive orders and stock merchandise for hotel, restaurant, and gift shop.


ESSENTIAL FUNCTIONS
• Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service

• Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping, mopping, and snow removal

• Clean windows as needed/requested

• Assist guests through friendly interactions, answering questions, and completing tasks

• Communicate effectively with front desk staff

• Receive and stock kitchen, hotel and gift shop orders; assist delivery drivers in loading/unloading

• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School; High School Diploma/G.E.D. equivalent preferred

• Strong interpersonal and communication skills

• Strong Sanitation Habits

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally

• Able to stand for extended periods and to climb steps occasionally

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
General custodial equipment including vacuum, mop, broom, variety of cleaning chemicals and supplies
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Housekeeping
Housekeeper
$17.77 / hour
Paradise Inn, National Park Inn
The Housekeeper performs routine daily tasks in a safe and efficient manner to clean guest rooms, public restrooms, and public areas of the hotel, including stripping and making beds, cleaning bathrooms, and vacuuming hallways.

ESSENTIAL FUNCTIONS
• Clean assigned areas as directed by management and in compliance with the Company’s “green” initiatives.

• Routine daily tasks in a safe and efficient manner to clean guest rooms,

• public restrooms, and public areas of the hotel, including stripping and making

• beds, cleaning bathrooms, and vacuuming hallways. 

• Dust and clean all furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges, and thresholds.

• Pull trash from trash receptacles.  Replace trash bags as needed.  Clear trash from tables and floors/grounds.

• Clean and vacuum under beds, desk, gaming tables, and behind nightstands.

• Check and replace all missing items in rooms, including soaps, shampoos, conditioners, hangers, clocks, ice bucket liners, hair dryers, brochures, and stationery, etc.

• Clean and ensure bathtubs, tub ledges, sinks, vanity shelves, toilets, bathroom scales, tissue box covers, and soap dishes are spot, mold, mildew, and dust free. 

• Sweep and mop all bathroom floors.

• Dust all lights and sconces, make-up mirrors, and lampshades.

• Perform laundry duties as assigned. Move dirty linens and garbage to assigned area.

• Stock linen closets with clean linen throughout the day.

• Report needed repairs and turn in lost & found items to housekeeping manager.

• Notify Supervisor of all quality control issues or needed repairs pertaining to the housekeeping of the facility.

• Maintain awareness of safety issues and report them immediately to your manager.   

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent preferred.

• Strong sanitation habits and an ability to learn and follow important safety precautions.

• Strong customer service abilities; actively looks for ways to assist customers and coworkers. 

• Ability to recognize when a problem has occurred and communicate it to management. 

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 10 lbs. regularly, 15-25 lbs. frequently, and up to 30 lbs. occasionally

• Able to stand for extended periods

• Climb steps regularly

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
• Housekeeping cart, variety of cleaning chemicals and supplies, vacuum cleaner, guest linens, laundry bags.

• Cleaning Supplies (including detergents, chemicals, vacuums, mops, brooms, scourers, hand towels, etc.).
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Housekeeping
Houseperson
$17.77 / hour
Paradise Inn
Perform routine daily tasks in a safe and efficient manner to assist in maintaining guest rooms, public restrooms, and public areas of the hotel, including carrying large loads of linens, stocking linen closets, and maintaining guest rooms.

ESSENTIAL FUNCTIONS
• Collect dirty linens, large bags, and garbage, and carry to designated location

• Use Blood Borne Pathogens (BBP) trainingand PPE provided to properly clean up BBP spills or hazards

• Stock and organize linen closets with clean linens and supplies throughout the day

• Report needed repairs and turn in lost & found items to housekeeping management

• Assist housekeepers in rooms with cleaning when needed

• Maintain guest areas to Rainier Guest Services standards

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
High School Diploma/G.E.D. equivalent preferred

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.

• Repetitive motions such as bending, squeezing, lifting, carrying, reaching/extending arms and hands above shoulder height frequently

• Lift, carry, and push up to 10 lbs. regularly, 15-25 lbs. frequently, and up to 30 lbs. occasionally

• Able to stand for extended periods

• Climb flights of stairs regularly

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Housekeeping cart, variety of cleaning chemicals and supplies, vacuum cleaner, guest linens, laundry bags
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F&B
Kitchen Manager
$29.87 / hour
Paradise Inn
Manage the administrative aspects of the Paradise Inn culinary operations to maintain a consistently high standard of cleanliness and food excellence. Complete regular kitchen-oriented administrative tasks including ordering, inventory, staff scheduling, and payroll. Complete safety-oriented tasks including regular safety inspections, cut-glove training, and other training as necessary. Ensure that all foods over three daily meals for Dining Room and Employee Dining Room are nutritious, safe, wholesome, eye appealing, delicious, and meet recipe and food cost specifications. Supervise cooks and utility staff to ensure tasks are completed in a safe and efficient manner. This position reports to the Executive Chef. 

ESSENTIAL FUNCTIONS
• Monitor, problem solve, and direct workers to ensure efficient and safe completion of all culinary tasks daily

• Train new staff on safety and procedures including recipes and plate presentation, including food temperature checks and other ServSafe/HACCP standards, cut gloves and other training as needed 

• Communicate regularly and professionally with numerous people including general manager, dining room staff, warehouse manager, and laundry staff to ensure efficient operation of restaurant and EDR

• Ensure that entire department adheres to food safety guidelines including ServSafe and HACCP

• Attend and participate in safety meetings; conduct regular department meetings

• Manage staff appropriately to enforce standards and minimize personnel conflicts 

• Maintain department records such as schedules, payroll, food safety logs, inspection logs, and receiving invoices

• Schedule Kitchen personnel according to forecasted visitation and guest levels.

• Following recipes and daily menus, perform line cook duties daily/as needed, focusing on breakfast and lunch shifts.

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent required; Culinary school diploma strongly preferred.

• Strong knowledge of and ability to competently cook at all kitchen stations; able to complete all Cook 1 / Line Cook tasks with easy and accuracy.

• Three years culinary experience in full-service restaurant required; national park experience strongly preferred

• Moderate computer knowledge and ability including Microsoft Windows, Outlook, Word, Excel, POS system

• Possess or be able to successfully complete ServSafe certification required.

• Strong sanitation skills/habits.

• Possess strong knowledge of culinary terms and practices; able to prepare items “from scratch” and follow recipes.

• Prior experience in a lead or supervisory capacity required.

Physical and Mental Requirements
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally. 

• Climbing steps regularly. 

• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.

• Proper usage and handling of carious kitchen machinery to include slicers, ovens, stove, grinders, mixers and other kitchen related equipment.

• This position will spend 100% of the time standing, walking and climbing stairs with food items and dishes.

• Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.

• Job requires being reliable, responsible, and dependable, and fulfilling obligations. 

• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

• Reading and writing work-related documents in English.

• Physical presence at the job site is essential to perform job duties.
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F&B
Kitchen Utility
$17.77 / hour
Paradise Inn, National Park Inn, Sunrise Day Lodge
Clean all dishes, glasses, utensils, pots and pans both by hand and automated machine.  Maintain cleanliness and proper operation of dish cleaning area and equipment.  Assist culinary and other restaurant staff as needed.

ESSENTIAL FUNCTIONS
• Wash dishes, utensils, trays, and cooking supplies using proper sanitation procedures.

• Pull trash from trash receptacles.  Replace trash bags as needed.  Clear trash from tables and floors/grounds.

• Clean floor area of any spillage of water, detergent and/or food stuffs per safety and sanitation guidelines.

• Fill condiments, utensils, and other supplies with stock as needed.

• Loading and unloading of inventory from trucks.  Stocking storeroom. 

• Maintain the kitchen, serving, and dining areas in clean and orderly condition at all times by sweeping, mopping, emptying trash, wiping counters and equipment and organizing shelves in order to maintain a sanitary workstation and to meet mandated health compliance requirements.

• Assist chefs, line cooks, and dining room staff as necessary

• Keep all trash cans double-lined and in sanitary condition

• Performs such other related duties as directed or required

• Maintain awareness of safety issues and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School; High School Diploma/G.E.D. equivalent preferred

• Strong sanitation habits

• Ability to recognize when a problem has occurred and report it to management

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally

• Able to stand for extended periods; climb steps regularly

• Frequent immersion of hands in water

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English

• Reading and writing in English

• Constantly communicates and receives verbal communication with other employees in fast paced kitchen

• Withstand temperature extremes in freezer, refrigerator walk-in and grill areas. Ability to work in indoor and outdoor environments

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Commercial dishwashing equipment and cleaning supplies.
General custodial equipment including mop, broom, variety of cleaning chemicals and supplies
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Operations
Laundry Attendant
$19.06 / hour
Ashford Office
Operate commercial laundry equipment to provide a daily supply of clean linens and employee uniforms for all park operations.  Quickly and accurately sort and fold clean laundry by hand.  Assist with check-in and check-out of employee uniforms.  Cleaning the offices and restrooms in the Administration building.

ESSENTIAL FUNCTIONS
• Sort laundry and operate laundry machinery to clean and sanitize clothes and linens used by the facility. 

• Load and unload machinery.  Work safely using detergents, bleach, and other cleaning solutions to clean articles following company safety standards. 

• Sort and fold by hand all clean linens, towels, and uniforms. 

• Maintain inventory controls. 

• Follow established safe handling procedures for linens potentially contaminated by blood borne pathogens (BBP).

• Clean laundry machinery, filters, and vents.  Maintain clean and clear laundry workspace.  Report any unsafe issues to management. 

• Sew and mend facility’s linens as necessary.

• Maintain cleanliness of offices and restrooms regularly through vacuuming, sweeping, moping, dusting, wiping down fixtures, etc.

• Maintain awareness of safety issues and report them immediately to your manager.

• Perform such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent preferred.

• Strong sanitation habits.

• Strong customer service abilities; actively looks for ways to assist customers and coworkers. 

• Ability to recognize when a problem has occurred and communicate it to management.

Physical and Mental Requirements
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally

• Ability to stand for the entire workday and to climb steps regularly

• Withstand temperature extremes in warehouse and laundry, especially laundry area heat in summer months

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties
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F&B
Lead Barista
$18.54 / hour
Paradise Inn
Provide a consistently high standard of guest service, cleanliness, product presentation, cost control, and sales for coffee, specialty drinks, and various food items.   Complete guest transactions and assist employees with voids, corrections and related situations in a friendly, accurate, and efficient manner.  Supervise the café in the absence of the Supervisor.

ESSENTIAL FUNCTIONS
• In the absence of the supervisor, coordinate and monitor breaks and lunches

• Greet guests in a polite, positive manner; take food and beverage orders

• Prepare requested food and/or drinks and deliver to guest

• Assist guests through friendly interactions, answering questions, and completing sales on register/POS system inan accurate, efficient and friendly manner; assist employees with same

• Maintain store displays daily through stock rotation, cleaning, and organizing

• Receive and verify quantities of merchandise, organize and stock store, set displays

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School education; High School Diploma/G.E.D. equivalent preferred

• Knowledge of or ability to learn how to create specialty coffees and other drinks

• Strong sanitation habits; strong guest service abilities; actively look for ways to assist guests and co-workers

• Ability to learn and use POS system including computerized cash register and credit card terminal

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally

• Able to stand for extended periods

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
POS (Point of Sale) system including cash register and credit card terminal; Phone system
Specialty coffee machines and dispensers
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Retail
Line Attendant Cashier
$17.77 / hour
Jackson Visitors Center, Sunrise Day Lodge
Provide excellent guest service in the cafeteria food operations through the preparation, serving, selling, clean-up, and cooking of food.  Perform a variety of duties including but not limited to: cashiering, washing dishes and keeping the shelves well stocked.

ESSENTIAL FUNCTIONS
• Assist guests through positive and friendly interactions, answering questions, and completing sales on register

• Complete sales in POS in an accurate, efficient and friendly manner

• Maintain sanitation of food and food service areas

• Prepare and arrange food for serving

• Serve orders to guests quickly and efficiently

• Clean counters, equipment, and general work area, including washing dishes

• Replenish and inventory food items and supplies in a cafeteria serving line, food bar, or storeroom

• Cook short order items on a serving line and perform simple food preparation

• Performs such other related duties as directed or required
  
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School education; High School Diploma/G.E.D. equivalent preferred

• Food Safety certification; strong sanitation habits

• National Park experience preferred

• Ability to learn and use food service POS system including computerized cash register and credit card terminal

• Ability to recognize when a problem has occurred and communicate it to management
  
Physical and Mental Requirements
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally

• Able to stand for extended periods

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English

• Physical presence at the job site is essential to perform job duties
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F&B
Line Cook
$22.66 / hour
National Park Inn, Paradise Inn
At several kitchen stations, prepare, cook, and serve food in a three meals per day Dining Room that are nutritious, safe, wholesome, eye appealing, delicious, and meet recipe and food cost specifications.


ESSENTIAL FUNCTIONS
• Prepare and cook food items according to recipes, daily menus, and supervisor instructions

• Clean and inspect kitchen equipment and appliances, and work areas to ensure cleanliness and functional operation

• Operate several food stations, including performing station checklist, temperature log, counter meeting, and signage

• Requisition food supplies, kitchen equipment and appliances based on estimates of future needs

• Adheres to food safety guidelines including ServSafe and HACCP

• Attend and participate in safety meetings

• Sample, smell, and observe food to ensure conformance to recipes and taste and appearance standards

• Performs such other related duties as directed or required
  
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent required; Culinary school diploma preferred

• Knowledge of and ability to competently cook at several kitchen stations; able to complete all Cook 3 tasks with ease and accuracy

• Six months of culinary experience in full-service restaurant required; national park experience strongly preferred

• Possess or be able to successfully complete ServSafe certification; strong sanitation skills

• Possess knowledge of culinary terms and practices; able to prepare many items “from scratch” and follow recipes

Physical and Mental Requirements
• Move about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment

• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally

• Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas

• Able to stand for extended periods

• Climb steps regularly

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English

• Physical presence at the job site is essential to perform job duties 
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Kitchen
Line Cook / Cook II
$22.00 - $22.66 / hour
National Park Inn, Paradise Inn
Prepare, cook, and serve food in a three meals per day dining room which serves up to 1,200 customers per day. Performs at a high level of competence under direction of Sous Chef to create meals which are nutritious, safe, wholesome, eye appealing, delicious, and meet recipe and food cost specifications.

ESSENTIAL FUNCTIONS
• Prepare and cook food items according to recipes, daily menus, and supervisor instructions

• Clean and inspect kitchen equipment and appliances, and work areas to ensure cleanliness and functional operation

• Operate several food stations, including performing station checklist, temperature log, counter meeting, and signage

• Requisition food supplies, kitchen equipment and appliances based on estimates of future needs

• Adheres to food safety guidelines including ServSafe and HACCP

• Attend and participate in safety meetings

• Sample, smell, and observe food to ensure conformance to recipes and taste and appearance standards

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent required; Culinary school diploma preferred

• Knowledge of and ability to competently cook at several kitchen stations; able to complete all Cook 3 tasks with ease and accuracy

• Six months culinary experience in full-service restaurant required; national park experience strongly preferred

• Possess or be able to successfully complete ServSafe certification; strong sanitation skills

• Possess knowledge of culinary terms and practices; able to prepare many items “from scratch” and follow recipes

PHYSICAL AND MENTAL REQUIREMENTS
• Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment

• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally

• Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas

• Able to stand for extended periods

• Climb steps regularly

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
 Typical professional kitchen equipment and utensils (knife, range, oven, mixer, etc.)
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Maintenance
Maintenance Specialist/ Electrician
$25.75 - $26.52 / hour
Ashford Office
The Maintenance Specialist/Maintenance Mechanic – Electrician assists by performing all aspects of maintenance and repair work on all mechanical, structural, and electrical equipment and systems on assigned locations, with a specialty in electrical systems diagnostics and repair.   This position reports to the Maintenance Manager. 

ESSENTIAL FUNCTIONS 
 
• Receive direction from the Maintenance Manager and assist in the overall maintenance and repair of the assigned unit’s operations.   

• Conduct scheduled inspections of designated buildings and equipment; check and repair equipment malfunctions. 

• diagnose malfunctioning electrical systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem 

• Make major repairs to electrical, plumbing, heating, air conditioning and refrigeration equipment as needed. 

• Respond immediately and resolve emergency facility needs/issues regarding safety/security/business requirements, including fire alarm systems; disengage electrical, water, or gas systems as necessary. 

• Lock and secure all buildings and facilities; monitor, activate and reset automatic security systems as appropriate. 

• Assist Manager with inventory/security of supplies is adequate for the maintenance of units. 

• Maintain and ensure safe facility environment including standards for maintenance and upkeep of facility’s equipment.  Notify Manager of all unusual events, circumstances, or other safety or quality control issues.      

• Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors. 

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE 
• Partial High School education; High School Diploma/G.E.D. equivalent preferred. 

• Electrical Systems Experience – 1 year minimum 

• Experience/knowledge and skill level in commercial plumbing, electrical, carpentry. 

• Valid Driver’s License and a clean driving record required.  

• Strong customer service abilities actively look for ways to assist customers and coworkers.   

• Ability to recognize when a problem has occurred and communicate it to management. 

PHYSICAL AND MENTAL REQUIREMENTS 
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit or assigned work location.  

• Bend, lift, carry, crawl, climb, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 60 lbs. occasionally. 

• Climbing steps and ladders regularly.   

• Withstanding temperature extremes in indoor and outdoor environments.   

• Reading and writing work-related documents in English. 

• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by co-workers. 

• Physical presence at the job site is essential to perform job duties. 

• Must wear the correct protective and safety equipment at all times. 

EQUIPMENT USED 
Repair equipment.  Hand and electric tools.  Company motor vehicles. 

DATE LAST MODIFIED: 01/14/26 NON-EXEMPT UNIT 8920  

NOTE: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.  
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Operations
Night Auditor
$19.31 / hour
Paradise Inn
The Night Auditor provides excellent overnight service at the hotel front desk, performing all relevant night audit functions including cash reports, reconciliation, verifying accuracy of credit cards, bookkeeping, end of day accounting duties for the hotel.

ESSENTIAL FUNCTIONS
• Verify readings, over-rings, credit cards, checks, guest folios, audit daily guest ledger of the hotel to verify and balance entries.  Investigate and correct any discrepancies. 

• Check daily cash reports for completeness and accuracy. Create daily deposit and ensure correct starting cash amount at the front desk for the morning. 

• Update reservations system with occupancy of guests as they come as they check in and out. Manage walk-in traffic. Sign in guests as needed. Smile and greet guests in a welcoming manner.

• Provide administrative, reception and program support to management and staff. 

• Accurately complete required night audit reports on a nightly basis.

• Manage phone activity including providing general knowledge to callers.

• Smile and great guests in a welcoming manner. 

• Act as front desk attendant during the night hours, register and assign rooms to guests, provide quote for room rates and up-sell the guest when possible, and ensuring guests are satisfied with service requests. 

• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate.

• Maintain awareness of safety issues and report them immediately to your manager.

• Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent required, Basic accounting skills. 

• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.

• Computer proficiency.

• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.

• Ability to arrange and coordinate schedules for reservations.   

• Excellent interpersonal, administrative, telephone and other communications skills.

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

• Ability to stand for the entire work day and to climb steps regularly.

• Ability to sit at a desk and monitor phones for extended amounts of time. 

• Ability to withstand temperatures in indoor and outdoor environments. 

• Reading and writing work-related documents in English.

• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

• Communicates and receives verbal communication with other employees.

• Physical presence at the job site is essential to perform job duties. 

EQUIPMENT USED
Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
Computer-based hotel reservations system and POS system.
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F&B
Night Kitchen Porter
$18.80 / hour
Paradise Inn
Maintain cleanliness of all kitchen areas overnight including floors, prep areas, hoods, ovens, ranges, garbage cans, and walk-in coolers.  Deep clean all areas to be ready for the next day’s service.

ESSENTIAL FUNCTIONS
• Clean kitchen area thoroughly, including sweeping, mopping, and scrubbing

• Deep clean floors, floor mats, ranges, and insides of hoods and ranges

• Empty grease from fryers

• Record temperatures of all refrigeration equipment and report problems as needed to kitchen management

• Lock all food storage doors; ensure proper storage of all food and food-related items

• Empty, clean, and refill all sanitizing buckets according to company procedure

• Replenish fireplace wood supply from storage

• Deep clean all trash cans

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School; High School Diploma/G.E.D. equivalent preferred

• Strong sanitation habits

• Ability to recognize when a problem has occurred and report it to management

• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally

• Able to stand for extended periods in a wet environment

• Climb steps regularly

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Standard commercial automatic dishwashing equipment.
Cleaning Supplies (including detergents, chemicals, mops, brooms, scourers, hand towels, etc.).
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Security
Night Porter
$18.80 / hour
Paradise Inn, National Park Inn
Overnight position. Keep public areas and grounds of hotel clean, take guests’ baggage to and from hotel parking lot/rooms, assist front desk staff in various guest service responsibilities.  Maintain appearance of hotel floors. Provides security for staff and guests.

ESSENTIAL FUNCTIONS
• Work overnight shift, approximately 10:00pm to 6:00am

• Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service

• Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping and mopping, buffing & maintaining hotel floors

• Cleans public restrooms

• Clean windows as needed/requested

• Assist guests through friendly interactions, answering questions, and completing tasks

• Communicate effectively with front desk staff

• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

• Performs such other related duties as directed or required

• Security duties to include making sure doors are locked as needed, provide security for guests and staff.

• Clean kitchen area thoroughly, including sweeping, mopping, and scrubbing; empty grease from fryers

• Deep clean floors, floor mats, garbage cans, ranges, and insides of hoods and ranges

• Record temperatures of all refrigeration equipment and report problems as needed to kitchen management

• Lock all food storage doors; ensure proper storage of all food and food-related items

• Replenish fireplace wood supply from storage; lay and maintain fire

• Vacuum and/or sweep all floor surfaces on hotel ground floor; periodically deep clean

• Clean and sanitize all ground floor rest rooms; replenish rest room supplies

• Check guests into hotel when front desk is not staff during overnight hours

• Provide security in the hotel for guests and employees

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School; High School Diploma/G.E.D. equivalent preferred

• Strong sanitation habits

• Able to recognize when a problem has occurred and report it to management

• Able to work alone and with little or no direct supervision, using a checklist

Physical and Mental Requirements
• Moving about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally

• Able to use floor buffing machine

• Able to stand for extended periods and to climb steps occasionally

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties

Equipment Used
General custodial equipment including vacuum, mop, broom, variety of cleaning chemicals and supplies
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Security
Night Security
$27.81 / hour
Paradise Inn
Provide overnight security by conducting and documenting regular rounds of all areas of Paradise Inn hotel and Paradise area employee housing.  Maintain quiet hours and fire watch as management representative, respond to fire alarms.  Ensure that all assigned areas are locked and secured.

ESSENTIAL FUNCTIONS
• Conduct complete and thorough rounds throughout Paradise Inn complex, both inside and outside of buildings

• Check thermometers on refrigerators and boiler as directed

• Document hourly rounds accurately

• Monitor noise levels in guest areas and employee housing and respond as needed

• Coordinate efforts with other overnight employees to ensure all tasks completed

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School education; High School Diploma/G.E.D. equivalent required

• Previous security or related experience strongly preferred

• Able to communicate clearly and concisely, both orally and in writing

• Able to respond to and resolve noise and other disturbances in a professional and appropriate manner

• Able to handle confidential and sensitive information

• Able to resolve problems; refer to management as appropriate

PHYSICAL AND MENTAL REQUIREMENTS
• Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

• Lift, carry, and push up to 5 lbs. regularly, 10-15 lbs. frequently, and up to 30 lbs. occasionally.

• Able to stand and walk for the entire workday; climb steps regularly.

• Read and write work-related documents in English.

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly in order to be understood by same in English.

• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED
Phone system, portable radio
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F&B
Pantry Cook
$17.77 / hour
Paradise Inn, Sunrise Day Lodge
Assist Cooks and Chefs by preparing ingredients, keeping the kitchen clean and orderly, and by performing some simple cooking functions as assigned according to the menu and recipes, focusing on cold food items such as meats, cheeses, salads and desserts.

ESSENTIAL FUNCTIONS
• Gather all cold and uncooked food items according to recipes, daily menus, and supervisor instructions

• Ensure proper maintenance, rotation of food products, and cleanliness of all refrigerator walk-in areas

• Take temperatures at regular intervals and maintain foods in sufficient quantities while minimizing production waste

• Assist in maintaining kitchen sanitation and equipment cleaning schedule

• Adhere to food safety guidelines including ServSafe and HACCP

• Attend and participate in safety meetings

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School education; High School Diploma/G.E.D. equivalent preferred

• Able to competently and efficiently prep food including salads and sandwiches with ease and accuracy

• Possess or be able to successfully complete ServSafe certification; strong sanitation skills

• Possess knowledge of or be able to learn culinary terms and practices; able to prepare basic items by following recipes

PHYSICAL AND MENTAL REQUIREMENTS
• Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment

• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally

• Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas

• Able to stand for extended periods

• Climb steps regularly

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Typical professional kitchen equipment and utensils (knife, range, oven, mixer, etc.)
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Management
Paradise Inn General Manager
$37.62 - $38.75 / hour
Paradise Inn
The General Manager is responsible for the direction of hotel staff, providing excellence in all hotel operations, including a consistently high standard of guest service, cleanliness, product presentation, organization, cost control, and sales. Maintain control of all areas of the hotel, including rooms, food service, and retail. This is a hands-on position to lead and inspire managers and employees daily. The General Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The General Manager motivates, instills accountability, and achieves results to drive success in the unit. ​This position reports to the Operations Manager.

ESSENTIAL FUNCTIONS
• Monitor, problem solve, and direct supervisors and employees to ensure efficient and safe completion of all daily tasks.

• Train, on-board, and schedule staff; manage staff appropriately to enforce standards and minimize personnel conflicts.

• Ensure accurate and timely completion of inspections, inventories, staff evaluations, etc.

• Conduct regular pre-shift meetings with supervisors and front-line associates ensuring clear and direct communication for the shift.

• Attend and participate in Safety & Environmental meetings and National Park

• Service inspections.

• Manage payroll and applicable site-specific budget.

• Maintain operation records such as schedules, payroll, deposits, and daily cash reports.

• Ensure that cash controls standards are met in cash handling and oversee accountant cashier for safe accountability ensuring accuracy, organization and security.

• Ensure health and sanitation guidelines are followed and standards are consistently met in F & B units.

• Ensure strong attention in food presentation, portion controls, and quality of

• product.

• Work closely with the retail merchandiser to ensure stock levels are consistently met through-out the operations ensuring availability in product and ease of shopping with strong attention to merchandizing programs.

• Maintain a clean, sanitized and well-organized operation.

• Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of hotel.

• Forecast and analyze sales, labor, and profit; and ensure compliance with established budget. 

• Respond to customer inquiries and resolve customer complaints. 

• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.  Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.     

• Act as Company’s point of contact with client.  Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.

• Maintain awareness of safety issues and report them immediately to your manager.

• Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent required; management or related college degree strongly preferred

• Five years restaurant and hotel management experience required

• National park hotel operations experience strongly preferred

• Able to learn and use POS system including computerized cash register and credit card terminal

• Possess ServSafe Manager and MAST/TIPS certifications

Physical and Mental Requirements 
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally

• Able to sit and stand for extended periods

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties

Equipment Used
• Retail POS/PMS (Point of Sale) system including cash register and credit card terminal

• Typical office equipment (computer, phone system, fax, copier, scanner, among others)

• Required Personal Protective Equipment (PPE)
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Housekeeping
Relief Day/Night Porter
$18.28 / hour
National Park Inn
Keep public areas and grounds of hotel clean, take guests’ baggage to and from hotel parking lot/rooms, assist front desk staff in various guest service responsibilities, receive orders and stock merchandise for hotel, restaurant, and gift shop. Maintain cleanliness of all kitchen areas overnight including floors, prep areas, hoods, ovens, ranges, garbage cans, and walk-in coolers.  Deep clean all areas to be ready for the next day’s service.  


ESSENTIAL FUNCTIONS
• Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service

• Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping, mopping, and snow removal

• Clean windows as needed/requested

• Assist guests through friendly interactions, answering questions, and completing tasks

• Communicate effectively with front desk staff

• Receive and stock kitchen, hotel and gift shop orders; assist delivery drivers in loading/unloading

• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

• Clean kitchen area thoroughly, including sweeping, mopping, and scrubbing

• Deep clean floors, floor mats, ranges, and insides of hoods and ranges

• Empty grease from fryers

• Record temperatures of all refrigeration equipment and report problems as needed to kitchen management

• Lock all food storage doors; ensure proper storage of all food and food-related items

• Empty, clean, and refill all sanitizing buckets according to company procedure

• Replenish fireplace wood supply from storage

• Deep clean all trash cans

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School; High School Diploma/G.E.D. equivalent preferred

• Strong interpersonal and communication skills

• Strong Sanitation Habits

Physical and Mental Requirements
• Moving about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally

• Able to stand for extended periods and to climb steps occasionally

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties
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Human Resources
Housing and Activities Coordinator
$18.80 / hour
Ashford Office
The Housing and Activities Coordinator, as a Human Resources representative, ensures a safe and enjoyable housing experience for all employees living in park/company housing through enforcement of related policies, daily cleaning, and reporting of maintenance issues. Responsibilities also include (but are not limited to) coordination of room assignments, providing recreation activities for employees of all employee housing, and maintaining accurate records of housing (including room inspections). This position reports to the Human Resources Manager and Assistant Human Resources Manager.
ESSENTIAL FUNCTIONS
For all housing areas – Glacier Dorm, Longmire Cabins, Ashford Units 
• Thoroughly clean all employee housing units at the beginning and end of each season, including setting up and breakdown of all housing areas and inventory and management of assets.

• Set up and break down of beds

• Stocking needed sanitation and household items and removal of those items at the end of the season.

• Packing and unpacking or items in need of winterization

• Initial and post season maintenance ticket requests

• Facilitation of regular room inspections monthly, increased activity if additional management is needed.

• Regularly cleaning hallways, common areas, bathrooms, and surrounding grounds of employee housing areas, exceeding sanitation standards

• Maintaining awareness of safety and repair issues and reporting them immediately for updating.

• Stocking supplies in employee common areas.

• Provide regular, quality recreation programs and events for employees, both on-site and off-site, in weekly or bi-weekly intervals. May include driving employees in company-provided vehicles.

• As HR department representatives, manage employee arrival and departure process for all employees. This includes – Welcome tours, making beds and setting up welcome cards for arrival, assisting with room assignments, scheduling departure appointments, collection of company items like keys and uniforms upon departure, completion and submission of the room inspection form to HR, and other operations as directed or requested.

• Resident notification of changes and updates.

• Wellness checks as requested in the event of an employee no-show to a shift.

• Respectfully enforce company and housing policies and maintain a positive employee community by politely but firmly responding to inappropriate behaviors and complaints. Examples can be:

  Disruptive parties

  Roommate disagreements

  General Requests

• Willingness to bring in the Assistant Human Resources Manager and Human Resources Manager for requests and/or issues of a sensitive or advanced nature is a must.

• Provide snow removal around dormitories and fire escapes as necessary.

• Performs such other related duties as directed or required.

  
  SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent required

• National Park housing experience or similar preferred

• Ability to communicate clearly and concisely, both orally and in writing

• Ability to handle confidential and sensitive information

• Ability to problem solve and appropriately confront inappropriate behaviors; experience in complex, fast-paced environments

Physical and Mental Requirements
• Frequent movement within the park, especially between buildings in Paradise area. Bend, lift, carry, reach/extend arms and hands above shoulder height regularly, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 15 lbs. regularly, 20-25 lbs. frequently, and up to 60 lbs. occasionally

• Ability to stand for the entire workday; climb steps regularly

• Withstand temperature and weather extremes, especially during early and late season

• Read and write work-related documents in English

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly in English so that guests and co-workers will understand

• Constantly communicate and receive verbal communication with other employees in fast-paced environments

• Ability to safely drive 14 passenger van, occasionally while towing a small trailer

• Physical presence at the job site is essential to perform job duties.
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Retail
Retail Clerk
$17.77 / hour
Paradise Inn, National Park Inn, Jackson Visitors Center, Sunrise Day Lodge
The Retail Sales Associate is responsible for assisting customers in making purchases. The Retail Sales Associate is responsible for merchandising and display, receiving money from and disbursing money to customers, and maintaining a high level of customer service at all times.

ESSENTIAL FUNCTIONS
• Smile and greet customers entering unit; answer customers’ questions, and provide information on company products, promotions, and policies.  Thank each customer.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Issue receipts, refunds, credit, or change due to customers accurately.

• Maintain cash register and contents within.

• Maintain clean and orderly cash station area; stock and maintain sales area with various supplies and products.

• Maintain neatness and cleanliness of the retail operation.

• Turn in cash drawer and sales reconciliation at shifts’ end.

• Assisting with special events.

• Maintain awareness of safety issues and report them immediately to your manager.

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. preferred. 

• Ability to communicate and attend to guests with the highest standard of service.

• Ability to pass cash handling training.

• National Park gift shop experience preferred. 

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 

• Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.

• Withstanding temperature extremes in indoor/outdoor environments. 

• Reading and writing work-related documents in English.

• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.

• Constantly communicates and receives verbal communication with other employees in a sometimes fast paced environment.

• Physical attendance in unit to perform duties.

• Ability to stand for the entire workday.    
EQUIPMENT USED
Retail POS (Point of Sale) system including cash register and credit card terminal
Phone system and copier
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Retail
Retail Lead Clerk
$18.80 / hour
Paradise Inn, Jackson Visitors Center
Under supervision of the Manager, assist in the daily operation of the gift shop to maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control.   Complete guest transactions and assist clerks with voids, corrections and related special situations. Supervise Retail Clerks to ensure tasks are completed in a friendly, safe and efficient manner.

ESSENTIAL FUNCTIONS
• Monitor, problem solve, and supervise workers to ensure efficient and safe completion of all retail tasks daily

• Assist in training and scheduling of staff

• Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same

• Attend and participate in safety meetings

• Under guidance of Manager, participate in and give working direction for pre/ post season setup / teardown of gift shops

• Receive and verify quantities of merchandise, organize and stock store, set displays

• Maintain department records such as schedules, payroll, deposits, and daily cash reports

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent preferred

• National Park gift shop experience strongly preferred

• Ability to learn and use retail POS system including computerized cash register and credit card terminal

PHYSICAL AND MENTAL REQUIREMENTS
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally

• Able to stand for extended periods

• Climb steps regularly

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties
 
EQUIPMENT USED
• Retail POS (Point of Sale) system including cash register and credit card terminal

• Phone system and copier
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Retail
Retail Manager
$28.84 - $29.61 / hour
Paradise Inn, Jackson Visitors Center
Responsible for all aspects of unit operation and floor management, including merchandise, equipment, and property to facilitate fulfillment of financial goals, company incentives and client standards.  Maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control.   Supervise Retail Lead and Retail Clerks to ensure tasks are completed in a friendly, safe and efficient manner.

ESSENTIAL FUNCTIONS
• Monitor, problem solve, and direct workers to ensure efficient and safe completion of all retail tasks daily

• Train, on-board, and schedule staff

• Regularly evaluate store floor visually for stock “holes” and respond appropriately

• Communicate regularly and professionally with numerous people including General Manager, Assistant General Manager, Warehouse Manager, and Retail Operations Manager to ensure efficient delivery and supply of all retail items

• Participate in management and safety meetings and National Park Service inspections

• Under guidance of General Manager, Assistant General Manager, and Retail Operations Manager, participate in and give working direction for pre and post season setup / teardown of gift shops, and maintain store to standards set by Retail Operations Manager.

• Manage staff appropriately to enforce standards and minimize personnel conflicts

• Maintain department records such as schedules, payroll, deposits, and daily cash reports

• Control the flow and number of guests in the operation

• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent preferred

• National Park gift shop experience strongly preferred; six months retail supervision experience strongly preferred

• Basic computer knowledge and ability including Microsoft Windows, Outlook, Word, Excel, and retail POS systems

PHYSICAL AND MENTAL REQUIREMENTS
• Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally

• Able to stand for extended periods

• Climb steps regularly

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
• Retail POS (Point of Sale) system including cash register and credit card terminal, combination safe

• Typical office equipment (computer, phone system, fax, copier, scanner, among others.)
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Retail
Retail Supervisor
$24.72 / hour
National Park Inn
Under supervision of the General Manager and Location Manager, assist in the daily operation of the gift shop to maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control.  Complete guest transactions and assist clerks with voids, corrections and related special situations. Supervise Retail Clerks to ensure tasks are completed in a friendly, safe and efficient manner.

ESSENTIAL FUNCTIONS
• Monitor, problem solve, and supervise workers to ensure efficient and safe completion of all tasks daily.

• Train hourly staff for peak performance and monitor staff’s development.

• Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same.

• Ensure complete guest satisfaction at all times.  Handle guests’ complaints and solve them according to customer service standards and completing sales on register.

• Maintain store displays daily through stock rotation, cleaning, and organizing.

• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, inventory, housekeeping, sanitation, cash control, dress, and employee hygiene. 

• Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.

• Assist management team with inventory procedures as directed. 

• Perform opening and/or closing procedures.

• Maintain awareness of safety issues and report them immediately to your manager. 

• Receive and verify quantities of food stock and merchandise, organize and stock store, set displays.

• Assist in maintenance of department records such as schedules, payroll, deposits, and daily cash reports.

• Performs such other related duties as directed or required.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma or GED equivalent preferred.

• ServeSafe Manager and MAST/TIPS Certifications required. 

• National Park gift shop and/or food service experience strongly preferred. At least 1-2 years of experience in retail. Supervisory experience preferred.

• Demonstrated talent for interacting with a wide variety of people.

• Able to learn and use POS system including computerized cash register and credit card terminal.

• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.

• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Physical and Mental Requirements
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally

• Able to stand for extended periods

• Climb steps regularly

• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties
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Maintenance
Seasonal Maintenance
$18.28 - $19.57 / hour
Ashford Office
The Seasonal Maintenance Specialist assists Maintenance and works directly with area maintenance mechanics on routine janitorial facilities maintenance. Participates in snow removal activities as needed.

ESSENTIAL FUNCTIONS
• Receive direction from the Maintenance Manager and assist in the overall maintenance and repair of the assigned unit’s operations.

• Conduct scheduled inspections of designated buildings and equipment, check and repair equipment malfunctions.

• Make major repairs to electrical, plumbing, heating, air conditioning and refrigeration equipment as needed.

• Respond immediately and resolve emergency facility needs/issues regarding safety/security/business requirements, including fire alarm systems; disengage electrical, water, or gas systems as necessary.

• Lock and secure all buildings and facilities; monitor, activate and reset automatic security systems as appropriate.

• Assist Manager with inventory/security of supplies is adequate for the maintenance of units.

• Maintain and ensure safe facility environment including standards for maintenance and upkeep of facility’s equipment. Notify Manager of all unusual events, circumstances, or other safety or quality control issues.

• Always represent the company in a professional and positive manner. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• Partial High School education; High School Diploma/G.E.D. equivalent preferred.

• Experience/knowledge and high skill level in commercial plumbing, electrical, carpentry and HVAC.

• Valid Driver’s License and a clean driving record required.

• Strong customer service abilities actively look for ways to assist customers and coworkers.

• Ability to recognize when a problem has occurred and communicate it to management.

Physical and Mental Requirements
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit or assigned work location. Bend, lift, carry, crawl, climb, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.

• Climbing steps and ladders regularly.

• Withstanding temperature extremes in indoor and outdoor environments.

• Reading and writing work-related documents in English.

• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by co-workers.

• Physical presence at the job site is essential to perform job duties.

• Must always wear the correct protective and safety equipment.
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Management
Sunrise Lodge Supervisor
$27.30 / hour
Sunrise Day Lodge
Under direction of the General Manager, provide excellence in the gift shop and food service operations, including a consistently high standard of guest service, cleanliness, product presentation, cost control, and sales.   Complete guest transactions and assist employees with voids, corrections and related situations in a friendly, accurate, and efficient manner.  Manage the lodge in the absence of the General Manager.

ESSENTIAL FUNCTIONS
• Monitor, problem solve, and supervise workers to ensure efficient and safe completion of all tasks daily

• Assist in training and scheduling of staff

• Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same

• Assist guests through friendly interactions, answering questions, and completing sales on register

• Maintain store displays daily through stock rotation, cleaning, and organizing

• Receive and verify quantities of food stock and merchandise, organize and stock store, set displays

• Assist in maintenance of department records such as schedules, payroll, deposits, and daily cash reports
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
• High School Diploma/G.E.D. equivalent preferred

• National Park gift shop and/or food service experience strongly preferred

• Able to learn and use POS system including computerized cash register and credit card terminal

• Possess or be able to successfully complete ServSafe Manager and MAST/TIPS certifications

Physical and Mental Requirements
• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment

• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally

• Able to stand for extended periods

• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English

• Physical presence at the job site is essential to perform job duties 
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Operations
Warehouse Clerk
$17.77 / hour
Ashford Office, Jackson Visitors Center
Hold primary responsibility for processes to control warehouse inventory, including counting, processing, data entry, and distribution.  Assist as needed in laundry.

ESSENTIAL FUNCTIONS
• Monitor arrival, process, and distribute all retail merchandise to and from warehouse

• Enter purchase orders and assist in retail data base maintenance; ticket, handle, and pack merchandise

• Complete reports related to damages/shortages, returned merchandise, etc.

• Assist in store set up and tear down at season beginning and end, and product merchandising

• Performs such other related duties as directed or required
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