Rainier Guest Services

Profile Jobs

The Assistant General Manager assists the General Manager in all aspects of unit operations and floor management, including equipment and property, to facilitate the fulfillment of financial goals and company initiatives. In addition, the Assistant Manager assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level; working towards motivating employees, instilling accountability, and achieving results to drive success in the position. This is a hands-on position in order to lead and inspire managers and employees daily.

ESSENTIAL FUNCTIONS

Receive direction from the General Manager and assist in the overall management of the unit’s operations, including planning and developing daily operations, forecasting and analyzing sales, labor, and profit; ensuring compliance with established budget; and scheduling, supervising, and participating in the cost of sales, revenue goals and inventory management
Support General Manager with monitoring, problem solving, and directing unit managers and employees to ensure efficient and safe completion of all daily tasks. 
Support General Manager with training, on-boarding, and scheduling staff; manage staff appropriately to enforce standards and minimize personnel conflicts.
Support General Manager in conducting regular manager meetings and pre-shift meetings with front line associates ensuring clear and direct communication for the shift.
Attend and participate in weekly staff meetings, provide guidance on Quality Health and Sanitation, Financial and Customer Service goals. 
Under the guidance of the GM participate in and provide working direction for pre/post season setup/tear-down of unit operations.
Support in the management of payroll and applicable site-specific budget initiatives.
Respond to customer inquiries and resolve customer complaints.
Ensure health and sanitation guidelines are followed and standards are consistently met in F&B units.
Ensure stock levels are consistently met throughout operations ensuring the availability in product and ease of shopping with strong attention to merchandising programs.
Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues. Maintain a clean, sanitized and well-organized operation.
Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
Perform unit opening and/or closing procedures.
Participates in periodic inspections and Health Inspections
Ensures accurate and timely completion of inspections, inventories and staff evaluations, etc.
Provides professional communication and interactions on a regular basis with numerous people including Guest Services administration staff, and National Park Service representatives to ensure efficient operation of the hotel.
Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

High School Diploma or GED. Bachelor’s or Business Degree preferred.
At least 3 years of experience in related management.
Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.
Demonstrated talent for interacting with a wide variety of people.
Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem- solve.
Strong customer service abilities; actively looks for ways to assist customers and coworkers

PHYSICAL AND MENTAL REQUIREMENTS

Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
Ability to stand for the entire workday and to climb steps regularly.
Withstanding temperature extremes in indoor and outdoor environments.
Reading and writing work-related documents in English.
Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED

Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
Computer-based hotel reservations system
Fire enunciator panel

Under the direction of the Housekeeping Manager, assist in the management of all aspects of the housekeeping function at Paradise Inn to maintain a consistently high standard of cleanliness in guest rooms and public areas.  Assist in the supervision of Housekeeper staff to ensure tasks are completed in safe and efficient manner.  Manage the department in the absence of the Manager.

ESSENTIAL FUNCTIONS

• Monitor, problem solve, and direct workers to ensure efficient and safe completion of all housekeeping tasks daily
• Train and on-board new staff on safety and procedures
• Communicate regularly and professionally with numerous people including general manager, front desk staff, warehouse manager, and laundry staff to ensure efficient completion of rooms and smooth rotation of guest linens
• Attend and participate in and safety meetings
• Participate in and give working direction for pre and post season setup / teardown of hotel rooms and related areas
• Manage staff appropriately to enforce standards and minimize personnel conflicts
• Manage guest lost & found log and supplies inventories
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent preferred
• Six months housekeeping experience strongly preferred
• Basic computer knowledge and ability including Microsoft Windows, Outlook, Word, Excel

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
• Able to stand for extended periods
• Climb steps regularly
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

• Housekeeping cart, variety of cleaning chemicals and supplies, vacuum cleaner, guest linens, laundry bags, radio
• Typical office equipment (computer, phone system, fax, copier, scanner, among others.)

Provide excellent service in the café by serving coffee, specialty drinks, ice cream, and other food items, completing guest transactions in a friendly, accurate, and efficient manner.  Maintain a high standard of cleanliness and product presentation.

ESSENTIAL FUNCTIONS

• Greet guests in a polite, positive manner; take food and beverage orders
• Prepare requested food and/or drinks and deliver to guest
• Assist guests through friendly interactions, answering questions, and completing sales on register/POS system inan accurate, efficient and friendly manner
• Maintain store displays daily through stock rotation, cleaning, and organizing
• Receive and verify quantities of merchandise, organize and stock store, set displays
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred
• Knowledge of or ability to learn how to create specialty coffees and other drinks
• Strong sanitation habits; strong guest service abilities; actively look for ways to assist guests and co-workers
• Ability to learn and use point of sale (POS) system including computerized cash register and credit card terminal

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
• Able to stand for extended periods
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

• POS (Point of Sale) system including cash register and credit card terminal; Phone system
• Specialty coffee machines and dispensers

Responsible for serving all guest beverages in a fast, courteous, and efficient manner.  Properly mix alcoholic drinks for guests 21 years and older, as requested by Servers. 

ESSENTIAL FUNCTIONS 

• Anticipate guest and Server needs and respond politely and appropriately with a sense of urgency 
• Pour, mix, and serve drinks following standard recipes 
• Maintain the liquor, garnishes, glassware, and other supplies or inventory for the bar 
• Clean all bar equipment, tools, and supplies; ensure equipment is in good order 
• Performs such other related duties as directed or required 

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE  

• Partial High School education; High School Diploma/G.E.D. equivalent preferred 
• Food safety certification; strong sanitation habits; alcohol service TIPS or MAST certification 
• Bartending experience strongly preferred 
• Able to remain organized and to multitask in a fast-paced environment 
• Able to solve guest problems and refer to management as necessary 

PHYSICAL AND MENTAL REQUIREMENTS 

• Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; otherwise move in a changing environment  
• Lift, carry, and push up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 20 lbs. occasionally 
• Able to stand for extended periods 
• Work in wet and slippery conditions 
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English 
• Constantly communicate and receive verbal communication with others in a fast-paced kitchen and dining room 
• Physical presence at the job site is essential to perform job duties  

EQUIPMENT USED 

• Restaurant and bar equipment, including trays, cleaning supplies and solutions, washcloths, drink machine, etc.

Responsible for assisting the Server to deliver bread, serve water and other beverages, replenish supplies, and assist to maintain the cleanliness of all dining room areas.

ESSENTIAL FUNCTIONS

• Greet guests promptly and in a polite, positive manner; answer questions as necessary
• Assist the Server with delivering bread, serving water and other beverages, and replenishing supplies
• Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on guests regularly, communicating with kitchen, and attending to guest needs
• Perform setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens
• Complete all “sidework” including stocking service areas with coffee, food, tableware, and linens
• Report gratuities at the end of each shift as required by company policy and law
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred
• Food Safety certification; strong sanitation habits
• National Park food service experience preferred
• Ability to learn and use food service POS system including computerized cash register and credit card terminal
• Ability to solve guest problems and refer to management as necessary

PHYSICAL AND MENTAL REQUIREMENTS

• Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; otherwise move in a changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally
• Able to stand for extended periods
• Work in wet and slippery conditions
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English
• Constantly communicate and receive verbal communication with others in a fast-paced kitchen and dining room
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

• Restaurant equipment, including trays, bus tubs, cleaning supplies and solutions, washcloths, drink machines, etc.

Responsible for assisting the Server to deliver bread, serve water and other beverages, replenish supplies, and assist to maintain the cleanliness of all dining room areas.

ESSENTIAL FUNCTIONS

• Greet guests promptly and in a polite, positive manner; answer questions as necessary
• Assist the Server with delivering bread, serving water and other beverages, and replenishing supplies
• Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on guests regularly, communicating with kitchen, and attending to guest needs
• Perform setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens
• Complete all “sidework” including stocking service areas with coffee, food, tableware, and linens
• Report gratuities at the end of each shift as required by company policy and law
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred
• Food Safety certification; strong sanitation habits
• National Park food service experience preferred
• Ability to learn and use food service POS system including computerized cash register and credit card terminal
• Ability to solve guest problems and refer to management as necessary

Physical and Mental Requirements

• Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; otherwise move in a changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally
• Able to stand for extended periods
• Work in wet and slippery conditions
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English
• Constantly communicate and receive verbal communication with others in a fast-paced kitchen and dining room
• Physical presence at the job site is essential to perform job duties

Provide a consistently high standard of guest service, cleanliness, product presentation, cost control, and sales for coffee, specialty drinks, and various food items in the Tatoosh Café.   Complete guest transactions and assist employees with voids, corrections and related situations in a friendly, accurate, and efficient manner.  Provide daily supervision and direction for café employees; create and monitor weekly shift schedule.

ESSENTIAL FUNCTIONS

• Train and schedule staff; monitor, problem solve, and supervise workers to ensure efficient and safe completion of tasks
• Greet guests in a polite, positive manner; take food and beverage orders
• Prepare requested food and/or drinks and deliver to guest
• Assist guests through friendly interactions, answering questions, and completing sales on register/POS system inan accurate, efficient and friendly manner; assist employees with same
• Maintain store displays daily through stock rotation, cleaning, and organizing
• Receive and verify quantities of merchandise, organize and stock store, set displays
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent preferred, some college preferred
• Knowledge of or ability to learn how to create specialty coffees and other drinks
• Strong sanitation habits; strong guest service abilities; actively look for ways to assist guests and co-workers
• Ability to learn and use POS system including computerized cash register and credit card terminal
• Supervisory experience preferred

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
• Able to stand for extended periods
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

• POS (Point of Sale) system including cash register and credit card terminal; Phone system
• Specialty coffee machines and dispensers

Transport property and merchandise to and from Ashford warehouse and park operating units in a DOT regulated vehicle.  Assist in warehouse and laundry as needed.  Occasionally drive vehicles to other locations in park region.

ESSENTIAL FUNCTIONS

• Drive truck to assigned jobs, and successfully complete customer requests in a timely manner. 
• Pre and post trip inspect Commercial Motor Vehicles.
• Put empty carts and pallets in trailer.
• Deliver product to destination. Travel both over the road and regional distances.
• Maintain safe vehicle and conditions. Protect load by complying with organization policies and procedures and highway rules and regulations.
• Maintain records by completing driver log; obtaining shipper and receiver authorizations; filing documents

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/GED equivalent required; come college preferred. 
• At least 2 years of experience in related field required.
• Must be at least 25 years of age. 
• Class “B” Commercial Driver’s License required with Tanker endorsement
• Ability to pass functional assessment and vehicle, and drug test.
• Must be free of violation points and traffic violations for 3 years prior.
• Must maintain all driver qualifications required by FMCSR part 391
• Must not have been disqualified/unqualified as a CMV driver for a drug/alcohol offense within the last 10 years.
• Must not have been convicted of a felony during the last 10 years.
• Demonstrated talent for interacting with a wide variety of people.
• Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally
• Able to drive a large vehicle, sit and stand for extended periods
• Climb steps regularly
• Withstand temperature extremes in freezer, refrigerator walk-in, warehouse, and outside environment
• Reading and writing work-related documents in English
• Speech recognition and clarity, including the ability to understand the speech of vendors, drivers and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties
• Ability to travel between different units within the park

At several kitchen stations, prepare, cook, and serve food in a three meals per day Dining Room that are nutritious, safe, wholesome, eye appealing, delicious, and meet recipe and food cost specifications.

ESSENTIAL FUNCTIONS

• Prepare and cook food items according to recipes, daily menus, and supervisor instructions
• Clean and inspect kitchen equipment and appliances, and work areas to ensure cleanliness and functional operation
• Operate several food stations, including performing station checklist, temperature log, counter meeting, and signage
• Requisition food supplies, kitchen equipment and appliances based on estimates of future needs
• Adheres to food safety guidelines including ServSafe and HACCP
• Attend and participate in safety meetings
• Sample, smell, and observe food to ensure conformance to recipes and taste and appearance standards
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required; Culinary school diploma preferred
• Knowledge of and ability to competently cook at several kitchen stations; able to complete all Cook 3 tasks with ease and accuracy
• Six months culinary experience in full-service restaurant required; national park experience strongly preferred
• Possess or be able to successfully complete ServSafe certification; strong sanitation skills
• Possess knowledge of culinary terms and practices; able to prepare many items “from scratch” and follow recipes

PHYSICAL AND MENTAL REQUIREMENTS

• Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
• Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas
• Able to stand for extended periods
• Climb steps regularly
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

 Typical professional kitchen equipment and utensils (knife, range, oven, mixer, etc.)

Maintain cleanliness of all kitchen areas including floors, prep areas, garbage cans, and walk-in coolers.  Assist culinary staff by delivering food orders and supplies as requested.  Assist kitchen utility and other restaurant staff as needed.

ESSENTIAL FUNCTIONS

• Clean kitchen area throughout the day, including sweeping and mopping
• Record temperatures of all refrigeration equipment and report problems as needed to kitchen management
• Deliver food orders and cooking supplies as requested
• Empty, clean, and refill all sanitizing buckets according to company procedure
• Assist chefs, line cooks, and kitchen utility staff as necessary
• Keep all trash cans double-lined and in sanitary condition
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School; High School Diploma/G.E.D. equivalent preferred
• Strong sanitation habits
• Ability to recognize when a problem has occurred and report it to management
• Strong customer service abilities; actively looks for ways to assist customers and coworkers. 

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for extended periods in a wet environment and to climb steps regularly. 
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED
Standard commercial automatic dishwashing equipment.
Cleaning Supplies (including detergents, chemicals, mops, brooms, scourers, hand towels, etc.).

Keep public areas and grounds of hotel clean, take guests’ baggage to and from hotel parking lot/rooms, assist front desk staff in various guest service responsibilities, receive orders and stock merchandise for hotel, restaurant, and gift shop.

ESSENTIAL FUNCTIONS

• Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service
• Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping, mopping, and snow removal
• Clean windows as needed/requested
• Assist guests through friendly interactions, answering questions, and completing tasks
• Communicate effectively with front desk staff
• Receive and stock kitchen, hotel and gift shop orders; assist delivery drivers in loading/unloading
• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School; High School Diploma/G.E.D. equivalent preferred
• Strong interpersonal and communication skills
• Strong Sanitation Habits

Physical and Mental Requirements

• Moving about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally
• Able to stand for extended periods and to climb steps occasionally
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

Responsible for all aspects of Dining Room operations and floor management of busy 200 seat three meals per day restaurant.  Manage food, beverage, equipment, and property to fulfill financial goals and company incentives.  Control and manage all aspects of the restaurant operation to maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control.   Supervise Assistant Dining Room Managers, Servers, Bussers, Hosts, and Bartender to ensure tasks are completed in a friendly, safe and efficient manner.

ESSENTIAL FUNCTIONS

• Monitor, problem solve, and direct workers to ensure efficient and safe completion of all retail tasks daily
• Train, on-board, and schedule staff
• Communicate regularly and professionally with numerous people including Food & Beverage Manager, Chefs and Cooks to ensure safe, professional, and efficient food service
• Attend and participate in management and safety meetings
• Under guidance of Food & Beverage Manager, participate in and give working direction for pre and post season setup / teardown Dining Room
• Manage staff appropriately to enforce standards and minimize personnel conflicts
• Maintain department records such as schedules, payroll, deposits, tips, and daily cash reports
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required; Bachelor’s degree preferred
• National Park experience strongly preferred; full-service restaurant management experience required.
• Food Safety certification; strong sanitation skills; alcohol service TIPS or MAST certification
• Basic computer knowledge & ability including Microsoft Windows, Outlook, Word, Excel, and food service POS systems

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally
• Withstand temperature extremes in freezer, walk-in refrigerator, and grill areas
• Able to stand for extended periods
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; read and write in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Food service POS (Point of Sale) system including cash register and credit card terminal, combination safe
Typical office equipment (computer, phone system, fax, copier, scanner, among others.)

Provide guests with a dining experience appropriate to historic dining room in the national park. Greet, take food and drink orders from and serve all guests in assigned section of dining room in a fast, courteous, professional, and efficient manner. Ensure correct billing procedures and provide excellent service to guests, ensuring level of service meets the company’s standards. May be scheduled for any or all of all three meals (breakfast, lunch, dinner).

ESSENTIAL FUNCTIONS

• Greet guests promptly and politely; answer questions about the menu, take food and beverage orders
• Check patron identification to ensure compliance with alcoholic beverage service requirements
• Explain how various items are prepared, describe ingredients and cooking methods, suggest menu items
• Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on
• guests regularly, communicating with kitchen, and attending to guest needs
• Carry plates, glassware, and trays to/from tables in manner prescribed by management
• Complete sales in POS in an accurate, efficient and friendly manner
• Complete all “sidework” including stocking service areas with coffee, food, tableware, and linens and perform
• setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens
• Report gratuities at the end of each shift as required by company policy and law
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong sanitation habits.
• Food Safety certification and alcohol service TIPS/MAST certification required.
• National Park food service experience preferred.
• Ability to learn and use food service POS system including computerized cash register and credit card terminal.
• Mathematic skills.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize and solve guest problem as necessary or communicate it to management.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the
• unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a
• constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day.
• Climbing steps regularly.
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and
• the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
• Physical presence at the job site is essential to perform job duties.
   

EQUIPMENT USED

• Food service POS (Point of Sale) system including cash register and credit card terminal
• Restaurant equipment, including trays, cleaning supplies and solutions, washcloths, drink machines, etc.

Under the direction of Paradise Executive Chef, assist in the preparation and cooking of three meals per day in Employee Dining Room that are nutritious, safe, wholesome, eye appealing, delicious, and meet recipe and food cost specifications.  Serve food to employees; maintain stock levels and cleanliness of work and eating areas.

ESSENTIAL FUNCTIONS

• Assist in preparation and cooking of food items according to recipes, daily menus, and supervisor instructions
• Maintain cleanliness of food preparation and employee dining areas
• Maintain stock levels of employee meals, napkins, dining ware, plates, etc.
• Serve food to employees in a friendly and courteous manner
• Adhere to food safety guidelines including ServSafe and HACCP
• Attend and participate in safety meetings
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High school education; High School Diploma/G.E.D. equivalent preferred
• Possess or be able to successfully complete ServSafe certification; strong sanitation skills
• Possess knowledge of or be able to learn basic culinary terms and practices; able to follow basic recipes

PHYSICAL AND MENTAL REQUIREMENTS

• Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
• Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas
• Able to stand for extended periods
• Climb steps regularly
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Typical professional kitchen equipment and utensils (knife, range, oven, mixer, serving items, etc.)

Split time between two positions.  Transport employees in 14 passenger van on a regular basis both inside and outside park for arrival days, employee activities, and after employees complete their work season.  Warehouse responsibilities include controlling warehouse inventory, including counting, processing, data entry, and distribution.  Assist as needed in laundry.


ESSENTIAL FUNCTIONS

• Safely drive non-DOT regulated truck and 14 passenger van on a daily basis.
• Drive vehicle over specified routes or to specified destinations adhering strictly to time schedules, complying with traffic regulations and state laws to ensure that passengers have a smooth and safe ride. Ensure that passengers follow safety regulations.
• Safely load product, laundry, and recycling onto and off of truck, often unassisted.
• Assume responsibility for the safety and security of passengers/goods during transport.
• Perform vehicle pre-trip safety inspection such as lights, brakes, horns, or windshield wipers, to ensure proper operation and maintain vehicle trip log.
• Report any vehicle malfunctions or needed repairs/maintenance to management immediately.
• Maintain food temperature log of food supplies transported in vehicles.
• Report all delays and accidents to management immediately. Complete accident reports when necessary.
• Communicate with resort by radio, telephone, or computer to exchange information and receive requests for passenger service (In compliance with HR Policies #417)
• Must comply with Guest Services’ HR Policies #417 and #916
• Perform routine vehicle maintenance such as regulating tire pressure and adding gasoline/propane, oil, and water.
• Maintain awareness of safety issues and report them immediately to your manager.
• Perform such other related duties as directed or required.
   

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required; some college preferred.
• Current US driver license with clean driving record required

Physical and Mental Requirements

• Must be able to work flexible hours: nights, weekends, holidays
• Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and more than 100 lbs. occasionally.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Ability to travel between different units within the park.
• Physical presence at the job site is essential to perform job duties.

Under the direction of the Executive Chef, assist in the management all aspects of the culinary operations at Paradise Inn to maintain a consistently high standard of cleanliness and food excellence.  Provide up to 1,200 covers per day over three daily meals.  Ensure that all foods for Dining Room, Employee Dining Room, and Café are nutritious, safe, wholesome, eye appealing, delicious, and meet recipe and food cost specifications.   Supervise chefs, cooks, and utility staff to ensure tasks are completed in safe and efficient manner.  Manage the culinary operation in the absence of the Executive Chef.


ESSENTIAL FUNCTIONS

• Monitor, problem solve, and direct workers to ensure efficient and safe completion of all culinary tasks daily
• Assist in training and supervision of staff on safety and procedures including recipes and plate presentation
• Communicate regularly and professionally with numerous people including general manager, food & beverage manager, dining room staff, warehouse manager, and laundry staff to ensure efficient operation of restaurant
• Ensure that entire department adheres to food safety guidelines including ServSafe and HACCP
• Attend and participate in safety meetings
• Under guidance of General Manager, participate in and give working direction for pre and post season setup / teardown
• Manage staff appropriately to enforce standards and minimize personnel conflicts
• Assist in maintenance of department records such as schedules, food safety inspection logs, and receiving invoices
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required; Culinary school diploma strongly preferred
• Three years culinary experience in full-service restaurant required; national park experience strongly preferred
• Moderate computer knowledge and ability including Microsoft Windows, Outlook, Word, Excel, POS system
• Possess or be able to successfully complete ServSafe Manager certification

PHYSICAL AND MENTAL REQUIREMENTS

• Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
• Able to stand for extended periods
• Climb steps regularly
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Typical professional kitchen equipment (knife, range, oven, mixer, etc.)
Typical office equipment (phone system, fax, copier, scanner)

Responsible for grouping together and accounting for dining room food orders from cook stations, and garnishing and completing plate presentation.  Serves as communication conduit between dining room and culinary staff.

ESSENTIAL FUNCTIONS

• Set up garnish station for plate presentation; stock appropriate dishes and utensils as required
• Communicate with pantry and line cooks regarding soup du jour, specials, and “outed” items; relay that information accurately and promptly to dining room staff
• Communicate with kitchen porter and utility staff to maintain appropriate dish stock
• Ensure proper maintenance, rotation of food products, and cleanliness of work areas
• Ensure plates are delivered to correct servers with proper presentation; minimize production waste
• Assist in maintaining kitchen sanitation and equipment cleaning schedule; clean station thoroughly after shift
• Adhere to food safety guidelines including ServSafe and HACCP
• Attend and participate in safety meetings

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred
• Able to coordinate communication with multiple people and stations and maintain proper plate service with ease and accuracy
• Possess or be able to successfully complete ServSafe certification; strong sanitation skills
• Possess knowledge of or be able to learn culinary terms and practices; able to prepare basic items by following recipes

PHYSICAL AND MENTAL REQUIREMENTS

• Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
• Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas
• Able to stand for extended periods; exposure to wet floors
• Climb steps regularly
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Professional kitchen equipment and utensils (knife, plates, etc.) 

The Front Desk Clerk/Cashier/Host at the National Park Inn provides excellent service at the hotel front desk, performing all relevant functions including checking guests in and out, completing reservations, answering phones, coordinating services for guests. Due to small size of operation, assist regularly in other areas such as host, busser, server, and retail clerk.

ESSENTIAL FUNCTIONS

• Assist guests through friendly interactions, answering questions, and completing tasks
• Provide administrative, reception, and program support to management, staff, and guests
• Manage walk-in traffic. Sign in guests as needed. Smile and greet guests in a welcoming manner
• Register and assign rooms to guests, provide quote for room rates and up-sell the guest when possible
• Assist in coordinating the front desk and housekeeping departments
• Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
• Assist as needed with other functions, serving as host, busser, server, etc.
• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent preferred.  Minimum of at least 16 years of age.
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously. Computer proficiency.
• Food Server and TIPS/MAST card required.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to arrange and coordinate schedules for reservations.    
• Excellent interpersonal, administrative, telephone and other communications skills

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
• Able to stand for extended periods and to climb steps occasionally
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

The Lead Front Desk Agent must have the ability to assist in the supervision of front desk clerks and operations including all front desk attendant functions; checking guests in and out, reservations, and switchboard. Must have strong customer services skills and ensure excellent guest service is provided.

ESSENTIAL FUNCTIONS

• Receive direction from the Front Desk Manager and assist in the overall management of the desk operations.
• Coordinate the breaks and lunch periods of desk employees
• Respond to guest inquiries and resolve guest concerns and complaints
• Manage phone activity including providing general knowledge to callers.
• Assist guests through friendly interactions, answering questions, and completing tasks
• Provide administrative, reception, and program support to management, staff, and guests
• Provide excellent service to all guests including overnight stays
• Manage walk-in traffic.  Sign in customers as needed.  Smile and greet customers in a welcoming manner.
• Oversee front desk and lobby area.Stock refreshment area with coffee
• Ensure high-quality coordination between the front desk and housekeeping departments
• Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges on the guest folio
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate
• Maintain awareness of safety issues, and report them immediately to your manager
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required;
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve
• Excellent interpersonal, administrative, telephone and other communication skills

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
• Able to stand for extended periods and to climb steps occasionally
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
Computer-based hotel reservations system

Oversee the front desk clerks and operations, including checking guests in and out, completing reservations, answering phones, and coordinating services for guests.  Ensure excellent guest service is provided.


ESSENTIAL FUNCTIONS

• Receive direction from the General Manager and assist in the overall management of the unit’s operations. Plan daily operations; forecast and analyze sales, labor, and profit; ensure budget compliance
• Respond to guest inquiries and resolve guest concerns and complaints
• Assist guests through friendly interactions, answering questions, and completing tasks
• Provide administrative, reception, and program support to management, staff, and guests
• Manage and train staff to provide excellent service to all guests including overnight stays and walk-in traffic.
• Ensure high-quality coordination between the front desk and housekeeping departments
• Verify that the correct charges and credits are posted to the corresponding guest folio; collect payment for charges on the guest folio
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift
• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required; Bachelor’s degree preferred
• Hotel Front Desk supervision required
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously
• Computer proficiency, especially MS Office software suite
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve
• Excellent interpersonal, administrative, telephone and other communication skills

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
• Able to stand for extended periods and to climb steps occasionally
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
Computer-based hotel reservations system

The General Manager is responsible for the direction of hotel staff, provide excellence in all hotel operations, including a consistently high standard of guest service, cleanliness, product presentation, organization, cost control, and sales.  Maintain control of all areas of the hotel, including rooms, food service, and retail.  This is a hands-on position in order to lead and inspire managers and employees daily. The General Manager cultivates a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level.  The General Manager motivates, instills accountability, and achieves results to drive success in the unit. 

ESSENTIAL FUNCTIONS

• Monitor, problem solve, and direct supervisors and employees to ensure efficient and safe completion of all daily tasks.
• Train, on-board, and schedule staff; manage staff appropriately to enforce standards and minimize personnel conflicts.
• Ensure accurate and timely completion of inspections, inventories, staff evaluations, etc.
• Conduct regular pre-shift meetings with supervisors and front-line associates ensuring clear and direct communication for the shift.
• Attend and participate in Safety & Environmental meetings and National Park
• Service inspections.
• Manage payroll and applicable site-specific budget.
• Maintain operation records such as schedules, payroll, deposits, and daily cash reports.
• Ensure that cash controls standards are met in cash handling and oversee accountant cashier for safe accountability ensuring accuracy, organization and security.
• Ensure health and sanitation guidelines are followed and standards are consistently met in F & B units.
• Ensure strong attention in food presentation, portion controls, and quality of
• product.
• Work closely with the retail merchandiser to ensure stock levels are consistently met through-out the operations ensuring availability in product and ease of shopping with strong attention to merchandizing programs.
• Maintain a clean, sanitized and well-organized operation.
• Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of hotel.
• Forecast and analyze sales, labor, and profit; and ensure compliance with established budget. 
• Respond to customer inquiries and resolve customer complaints. 
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene.  Notify District Manager of all unusual events, circumstances, or other safety or quality control issues.     
• Act as Company’s point of contact with client.  Represent the company in a professional and positive manner at all times. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.
• Maintain awareness of safety issues and report them immediately to your manager.
• Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required; management or related college degree strongly preferred
• Five years restaurant and hotel management experience required
• National park hotel operations experience strongly preferred
• Able to learn and use POS system including computerized cash register and credit card terminal
• Possess ServSafe Manager and MAST/TIPS certifications

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
• Able to sit and stand for extended periods
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

Equipment Used

• Retail POS/PMS (Point of Sale) system including cash register and credit card terminal
• Typical office equipment (computer, phone system, fax, copier, scanner, among others)
• Required Personal Protective Equipment (PPE)

Provide excellence service by directing managers and staff in all retail and food service operations, including a consistently high standard of guest service, cleanliness, product presentation, organization, cost control, and sales.  This is a hands-on position in order to lead and inspire managers and employees daily.


ESSENTIAL FUNCTIONS

• Monitor, problem solve and direct managers and employees to ensure efficient and safe completion of all food and retail daily tasks
• Train, on-board, and schedule staff; manage staff appropriately to enforce standards and minimize personnel conflicts
• Ensure accurate and timely completion of inspections, inventories, staff evaluations, etc.
• Conduct regular manager meetings and pre-shift meetings with front line associates ensuring clear and direct communication for the shift.
• Attend and participate in Safety & Environmental meetings and National Park Service inspections.
• Under guidance of Operations Manager and Retail Coordinator, participate in and provide working direction for pre/post season setup/teardown of unit operations
• Manage payroll and applicable site-specific budget
• Maintain operation records such as schedules, payroll, deposits, and daily cash reports
• Ensure that cash controls standards are met in cash handling and safe accountability ensuring accuracy, organization, and security.
• Ensure health and sanitation guidelines are followed and standards are consistently met in F & B units.
• Ensure strong attention in food presentation, portion controls, and quality of product.
• Ensure stock levels are consistently met through-out the operations ensuring availability in product and ease of shopping with strong attention to merchandizing programs.
• Maintain a clean, sanitized and well-organized operation.
• Communicate and interact regularly and professionally with numerous people including Guest Services administrative staff and National Park Service representatives to ensure efficient operation of visitor center
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required; management or related college degree strongly preferred
• Two years food service and/or retail supervisory experience required; national park experience strongly preferred
• Able to learn and use POS system including computerized cash register and credit card terminal
• Current ServSafe Manager and MAST/TIPS certifications required
• Ability to stand for the entire workday and to climb steps regularly. 
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.
• Ability to stand for the entire workday and to climb steps regularly. 
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced environment.
• Physical presence at the job site is essential to perform job duties.
• Physical presence at the job site is essential to perform job duties. 

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
• Able to sit and stand for extended periods
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

Responsible for making an initial positive impression with restaurant guests by greeting them in a friendly manner when they first arrive at the restaurant, answering questions, seating guests at tables and making sure they are satisfied.  Manage fair and appropriate table loads for servers.

ESSENTIAL FUNCTIONS

• Greet guests promptly and in a polite, positive manner; answer questions as necessary; acknowledge guests as they leave and invite them to return
• Anticipate guest needs and respond appropriately with a sense of urgency
• Answer telephone and direct calls when necessary
• Assist the Server with delivering bread, serving water and other beverages, and replenishing supplies
• Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on guests regularly, communicating with kitchen, and attending to guest needs
• Perform setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens
• Complete all “side work” including stocking service areas with coffee, food, tableware, and linens
• Report gratuities at the end of each shift as required by company policy and law
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred
• Food Safety certification; strong sanitation habits
• National Park food service experience preferred
• Ability to learn and use food service POS system including computerized cash register and credit card terminal
• Ability to solve guest problems and refer to management as necessary

Physical and Mental Requirements

• Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; otherwise move in a changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally
• Able to stand for extended periods
• Work in wet and slippery conditions
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English
• Constantly communicate and receive verbal communication with others in a fast-paced kitchen and dining room
• Physical presence at the job site is essential to perform job duties

Keep public areas and grounds of hotel clean, take guests’ baggage to and from hotel parking lot/rooms, assist front desk staff in various guest service responsibilities, receive orders and stock merchandise for hotel, restaurant, and gift shop.


ESSENTIAL FUNCTIONS

• Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service
• Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping, mopping, and snow removal
• Clean windows as needed/requested
• Assist guests through friendly interactions, answering questions, and completing tasks
• Communicate effectively with front desk staff
• Receive and stock kitchen, hotel and gift shop orders; assist delivery drivers in loading/unloading
• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School; High School Diploma/G.E.D. equivalent preferred
• Strong interpersonal and communication skills
• Strong Sanitation Habits

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally
• Able to stand for extended periods and to climb steps occasionally
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
General custodial equipment including vacuum, mop, broom, variety of cleaning chemicals and supplies

The Housekeeper performs routine daily tasks in a safe and efficient manner to clean guest rooms, public restrooms, and public areas of the hotel, including stripping and making beds, cleaning bathrooms, and vacuuming hallways.

ESSENTIAL FUNCTIONS

• Clean assigned areas as directed by management and in compliance with the Company’s “green” initiatives.
• Routine daily tasks in a safe and efficient manner to clean guest rooms,
• public restrooms, and public areas of the hotel, including stripping and making
• beds, cleaning bathrooms, and vacuuming hallways. 
• Dust and clean all furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges, and thresholds.
• Pull trash from trash receptacles.  Replace trash bags as needed.  Clear trash from tables and floors/grounds.
• Clean and vacuum under beds, desk, gaming tables, and behind nightstands.
• Check and replace all missing items in rooms, including soaps, shampoos, conditioners, hangers, clocks, ice bucket liners, hair dryers, brochures, and stationery, etc.
• Clean and ensure bathtubs, tub ledges, sinks, vanity shelves, toilets, bathroom scales, tissue box covers, and soap dishes are spot, mold, mildew, and dust free. 
• Sweep and mop all bathroom floors.
• Dust all lights and sconces, make-up mirrors, and lampshades.
• Perform laundry duties as assigned. Move dirty linens and garbage to assigned area.
• Stock linen closets with clean linen throughout the day.
• Report needed repairs and turn in lost & found items to housekeeping manager.
• Notify Supervisor of all quality control issues or needed repairs pertaining to the housekeeping of the facility.
• Maintain awareness of safety issues and report them immediately to your manager.   
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent preferred.
• Strong sanitation habits and an ability to learn and follow important safety precautions.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers. 
• Ability to recognize when a problem has occurred and communicate it to management. 

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-25 lbs. frequently, and up to 30 lbs. occasionally
• Able to stand for extended periods
• Climb steps regularly
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

• Housekeeping cart, variety of cleaning chemicals and supplies, vacuum cleaner, guest linens, laundry bags.
• Cleaning Supplies (including detergents, chemicals, vacuums, mops, brooms, scourers, hand towels, etc.).

Control and manage all aspects of the housekeeping function at Paradise Inn to maintain a consistently high standard of cleanliness in guest rooms and public areas.  Supervise Assistant Housekeeping Manager, Housekeeping Lead, and Housekeeper staff to ensure tasks are completed in safe and efficient manner.

ESSENTIAL FUNCTIONS

• Monitor, problem solve, and direct workers to ensure efficient and safe completion of all housekeeping tasks daily
• Train and on-board new staff on safety and procedures
• Communicate regularly and professionally with numerous people including general manager, front desk staff, warehouse manager, and laundry staff to ensure efficient completion of rooms and smooth rotation of guest linens
• Attend and participate in management and safety meetings
• Under guidance of General Manager and Operations Manager, participate in and give working direction for pre and post season setup / teardown of hotel rooms and related areas
• Manage staff appropriately to enforce standards and minimize personnel conflicts
• Manage guest lost & found log and supplies inventories
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent preferred
• Six months housekeeping supervision experience strongly preferred
• Basic computer knowledge and ability including Microsoft Windows, Outlook, Word, Excel

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
• Able to stand for extended periods
• Climb steps regularly
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

• Housekeeping cart, variety of cleaning chemicals and supplies, vacuum cleaner, guest linens, laundry bags, radio
• Typical office equipment (computer, phone system, fax, copier, scanner, among others.)

Perform routine daily tasks in a safe and efficient manner to assist in maintaining guest rooms, public restrooms, and public areas of the hotel, including carrying large loads of linens, stocking linen closets, and maintaining guest rooms.

ESSENTIAL FUNCTIONS

• Collect dirty linens, large bags, and garbage, and carry to designated location
• Use Blood Borne Pathogens (BBP) trainingand PPE provided to properly clean up BBP spills or hazards
• Stock and organize linen closets with clean linens and supplies throughout the day
• Report needed repairs and turn in lost & found items to housekeeping management
• Assist housekeepers in rooms with cleaning when needed
• Maintain guest areas to Rainier Guest Services standards
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
High School Diploma/G.E.D. equivalent preferred

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.
• Repetitive motions such as bending, squeezing, lifting, carrying, reaching/extending arms and hands above shoulder height frequently
• Lift, carry, and push up to 10 lbs. regularly, 15-25 lbs. frequently, and up to 30 lbs. occasionally
• Able to stand for extended periods
• Climb flights of stairs regularly
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Housekeeping cart, variety of cleaning chemicals and supplies, vacuum cleaner, guest linens, laundry bags

Responsible for ordering, shipping, receiving, and rotating stock in the Paradise Inn kitchen and bar. Assist in setting standards to adequately maintain the kitchen, food, and cleaning supplies. Maintain kitchen and storage areas to sanitation standards.

ESSENTIAL FUNCTIONS

• Receive documentation and goods from warehouse
• Order, receive and ensure security of bar stock
• Inventory food and liquor
• Date product and rotate according to food handling process
• Assist in setting up and maintain storage standards
• Ensure proper maintenance, and cleanliness of all refrigerator walk-in areas
• Take temperatures at regular intervals and maintain foods in sufficient quantities while minimizing production waste
• Assist in maintaining kitchen sanitation and equipment cleaning schedule
• Deliver product from lower storage to main kitchen
• Ensure recycling program is followed in the department
• Adhere to food safety guidelines including ServSafe and HACCP
• Place orders, schedule and process payroll with direction from the Food and Beverage Manager
• Place maintenance work orders
• Attend and participate in safety meetings
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred
• Possess or be able to successfully complete ServSafe certification; strong sanitation skills
• Possess knowledge of or be able to learn culinary terms and practices; able to prepare basic items by following recipes
• Strong organizational skills and attention to detail

PHYSICAL AND MENTAL REQUIREMENTS

• Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
• Lift, carry, and push up to 25 lbs. regularly, 25-50 lbs. frequently, and up to 60 lbs. occasionally
• Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas
• Able to stand for extended periods and climb steps regularly with heavy items
• Able to work in a hot environment and at an altitude of 5,400 feet
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Typical professional kitchen equipment and utensils (knife, range, oven, mixer, etc.)

Clean all dishes, glasses, utensils, pots and pans both by hand and automated machine.  Maintain cleanliness and proper operation of dish cleaning area and equipment.  Assist culinary and other restaurant staff as needed.

ESSENTIAL FUNCTIONS

• Wash dishes, utensils, trays, and cooking supplies using proper sanitation procedures.
• Pull trash from trash receptacles.  Replace trash bags as needed.  Clear trash from tables and floors/grounds.
• Clean floor area of any spillage of water, detergent and/or food stuffs per safety and sanitation guidelines.
• Fill condiments, utensils, and other supplies with stock as needed.
• Loading and unloading of inventory from trucks.  Stocking storeroom. 
• Maintain the kitchen, serving, and dining areas in clean and orderly condition at all times by sweeping, mopping, emptying trash, wiping counters and equipment and organizing shelves in order to maintain a sanitary workstation and to meet mandated health compliance requirements.
• Assist chefs, line cooks, and dining room staff as necessary
• Keep all trash cans double-lined and in sanitary condition
• Performs such other related duties as directed or required
• Maintain awareness of safety issues and report them immediately to your manager.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School; High School Diploma/G.E.D. equivalent preferred
• Strong sanitation habits
• Ability to recognize when a problem has occurred and report it to management

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
• Able to stand for extended periods; climb steps regularly
• Frequent immersion of hands in water
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
• Reading and writing in English
• Constantly communicates and receives verbal communication with other employees in fast paced kitchen
• Withstand temperature extremes in freezer, refrigerator walk-in and grill areas. Ability to work in indoor and outdoor environments
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Commercial dishwashing equipment and cleaning supplies.
General custodial equipment including mop, broom, variety of cleaning chemicals and supplies

Operate commercial laundry equipment to provide a daily supply of clean linens and employee uniforms for all park operations.  Quickly and accurately sort and fold clean laundry by hand.  Assist with check-in and check-out of employee uniforms.  Cleaning the offices and restrooms in the Administration building.

ESSENTIAL FUNCTIONS

• Sort laundry and operate laundry machinery to clean and sanitize clothes and linens used by the facility. 
• Load and unload machinery.  Work safely using detergents, bleach, and other cleaning solutions to clean articles following company safety standards. 
• Sort and fold by hand all clean linens, towels, and uniforms. 
• Maintain inventory controls. 
• Follow established safe handling procedures for linens potentially contaminated by blood borne pathogens (BBP).
• Clean laundry machinery, filters, and vents.  Maintain clean and clear laundry workspace.  Report any unsafe issues to management. 
• Sew and mend facility’s linens as necessary.
• Maintain cleanliness of offices and restrooms regularly through vacuuming, sweeping, moping, dusting, wiping down fixtures, etc.
• Maintain awareness of safety issues and report them immediately to your manager.
• Perform such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent preferred.
• Strong sanitation habits.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers. 
• Ability to recognize when a problem has occurred and communicate it to management.

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally
• Ability to stand for the entire workday and to climb steps regularly
• Withstand temperature extremes in warehouse and laundry, especially laundry area heat in summer months
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

Provide a consistently high standard of guest service, cleanliness, product presentation, cost control, and sales for coffee, specialty drinks, and various food items.   Complete guest transactions and assist employees with voids, corrections and related situations in a friendly, accurate, and efficient manner.  Supervise the café in the absence of the Supervisor.

ESSENTIAL FUNCTIONS

• In the absence of the supervisor, coordinate and monitor breaks and lunches
• Greet guests in a polite, positive manner; take food and beverage orders
• Prepare requested food and/or drinks and deliver to guest
• Assist guests through friendly interactions, answering questions, and completing sales on register/POS system inan accurate, efficient and friendly manner; assist employees with same
• Maintain store displays daily through stock rotation, cleaning, and organizing
• Receive and verify quantities of merchandise, organize and stock store, set displays
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred
• Knowledge of or ability to learn how to create specialty coffees and other drinks
• Strong sanitation habits; strong guest service abilities; actively look for ways to assist guests and co-workers
• Ability to learn and use POS system including computerized cash register and credit card terminal

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
• Able to stand for extended periods
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
POS (Point of Sale) system including cash register and credit card terminal; Phone system
Specialty coffee machines and dispensers

Provide excellent guest service in the cafeteria food operations through the preparation, serving, selling, clean-up, and cooking of food.  Perform a variety of duties including but not limited to: cashiering, washing dishes and keeping the shelves well stocked.

ESSENTIAL FUNCTIONS

• Assist guests through positive and friendly interactions, answering questions, and completing sales on register
• Complete sales in POS in an accurate, efficient and friendly manner
• Maintain sanitation of food and food service areas
• Prepare and arrange food for serving
• Serve orders to guests quickly and efficiently
• Clean counters, equipment, and general work area, including washing dishes
• Replenish and inventory food items and supplies in a cafeteria serving line, food bar, or storeroom
• Cook short order items on a serving line and perform simple food preparation
• Performs such other related duties as directed or required
   

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred
• Food Safety certification; strong sanitation habits
• National Park experience preferred
• Ability to learn and use food service POS system including computerized cash register and credit card terminal
• Ability to recognize when a problem has occurred and communicate it to management
   

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 40 lbs. occasionally
• Able to stand for extended periods
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English; read and write in English
• Physical presence at the job site is essential to perform job duties

At several kitchen stations, prepare, cook, and serve food in a three meals per day Dining Room that are nutritious, safe, wholesome, eye appealing, delicious, and meet recipe and food cost specifications.


ESSENTIAL FUNCTIONS

• Prepare and cook food items according to recipes, daily menus, and supervisor instructions
• Clean and inspect kitchen equipment and appliances, and work areas to ensure cleanliness and functional operation
• Operate several food stations, including performing station checklist, temperature log, counter meeting, and signage
• Requisition food supplies, kitchen equipment and appliances based on estimates of future needs
• Adheres to food safety guidelines including ServSafe and HACCP
• Attend and participate in safety meetings
• Sample, smell, and observe food to ensure conformance to recipes and taste and appearance standards
• Performs such other related duties as directed or required
   

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required; Culinary school diploma preferred
• Knowledge of and ability to competently cook at several kitchen stations; able to complete all Cook 3 tasks with ease and accuracy
• Six months of culinary experience in full-service restaurant required; national park experience strongly preferred
• Possess or be able to successfully complete ServSafe certification; strong sanitation skills
• Possess knowledge of culinary terms and practices; able to prepare many items “from scratch” and follow recipes

Physical and Mental Requirements

• Move about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
• Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas
• Able to stand for extended periods
• Climb steps regularly
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English
• Physical presence at the job site is essential to perform job duties 

Under direction of the General Manager, provide excellence in the gift shop and food service operations, including a consistently high standard of guest service, cleanliness, product presentation, cost control, and sales.   Complete guest transactions and assist employees with voids, corrections and related situations in a friendly, accurate, and efficient manner.  Manage the lodge in the absence of the General Manager.

ESSENTIAL FUNCTIONS

• Monitor, problem solve, and supervise workers to ensure efficient and safe completion of all tasks daily
• Assist in training and scheduling of staff
• Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same
• Assist guests through friendly interactions, answering questions, and completing sales on register
• Maintain store displays daily through stock rotation, cleaning, and organizing
• Receive and verify quantities of food stock and merchandise, organize and stock store, set displays
• Assist in maintenance of department records such as schedules, payroll, deposits, and daily cash reports

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent preferred
• National Park gift shop and/or food service experience strongly preferred
• Able to learn and use POS system including computerized cash register and credit card terminal
• Possess or be able to successfully complete ServSafe Manager and MAST/TIPS certifications

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
• Able to stand for extended periods
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties 

The Maintenance Specialist/Maintenance Mechanic II assists by performing all aspects of maintenance and repair work on all mechanical, structural, and electrical equipment and systems on assigned locations. 

ESSENTIAL FUNCTIONS

• Receive direction from the Maintenance Manager and assist in the overall maintenance and repair of the assigned unit’s operations.
• Conduct scheduled inspections of designated buildings and equipment, check and repair equipment malfunctions.
• Make major repairs to electrical, plumbing, heating, air conditioning and refrigeration equipment as needed.
• Respond immediately and resolve emergency facility needs/issues regarding safety/security/business requirements, including fire alarm systems; disengage electrical, water, or gas systems as necessary.
• Lock and secure all buildings and facilities; monitor, activate and reset automatic security systems as appropriate.
• Assist Manager with inventory/security of supplies is adequate for the maintenance of units.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of facility’s equipment. Notify Manager of all unusual events, circumstances, or other safety or quality control issues.
• Always represent the company in a professional and positive manner. Maintain and enhance the company’s image when interacting with clients, guests, associates, and vendors.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Experience/knowledge and high skill level in commercial plumbing, electrical, carpentry and HVAC.
• Valid Driver’s License and a clean driving record required.
• Strong customer service abilities actively look for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit or assigned work location. Bend, lift, carry, crawl, climb, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Climbing steps and ladders regularly.
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by co-workers.
• Physical presence at the job site is essential to perform job duties.
• Must always wear the correct protective and safety equipment.

The Night Auditor provides excellent overnight service at the hotel front desk, performing all relevant night audit functions including cash reports, reconciliation, verifying accuracy of credit cards, bookkeeping, end of day accounting duties for the hotel.

ESSENTIAL FUNCTIONS

• Verify readings, over-rings, credit cards, checks, guest folios, audit daily guest ledger of the hotel to verify and balance entries.  Investigate and correct any discrepancies. 
• Check daily cash reports for completeness and accuracy. Create daily deposit and ensure correct starting cash amount at the front desk for the morning. 
• Update reservations system with occupancy of guests as they come as they check in and out. Manage walk-in traffic. Sign in guests as needed. Smile and greet guests in a welcoming manner.
• Provide administrative, reception and program support to management and staff. 
• Accurately complete required night audit reports on a nightly basis.
• Manage phone activity including providing general knowledge to callers.
• Smile and great guests in a welcoming manner. 
• Act as front desk attendant during the night hours, register and assign rooms to guests, provide quote for room rates and up-sell the guest when possible, and ensuring guests are satisfied with service requests. 
• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate.
• Maintain awareness of safety issues and report them immediately to your manager.
• Performs such other related duties as directed or required.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required, Basic accounting skills. 
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously.
• Computer proficiency.
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve.
• Ability to arrange and coordinate schedules for reservations.   
• Excellent interpersonal, administrative, telephone and other communications skills.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire work day and to climb steps regularly.
• Ability to sit at a desk and monitor phones for extended amounts of time. 
• Ability to withstand temperatures in indoor and outdoor environments. 
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Communicates and receives verbal communication with other employees.
• Physical presence at the job site is essential to perform job duties. 

EQUIPMENT USED
Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
Computer-based hotel reservations system and POS system.

Maintain cleanliness of all kitchen areas overnight including floors, prep areas, hoods, ovens, ranges, garbage cans, and walk-in coolers.  Deep clean all areas to be ready for the next day’s service.

ESSENTIAL FUNCTIONS

• Clean kitchen area thoroughly, including sweeping, mopping, and scrubbing
• Deep clean floors, floor mats, ranges, and insides of hoods and ranges
• Empty grease from fryers
• Record temperatures of all refrigeration equipment and report problems as needed to kitchen management
• Lock all food storage doors; ensure proper storage of all food and food-related items
• Empty, clean, and refill all sanitizing buckets according to company procedure
• Replenish fireplace wood supply from storage
• Deep clean all trash cans
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School; High School Diploma/G.E.D. equivalent preferred
• Strong sanitation habits
• Ability to recognize when a problem has occurred and report it to management
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
• Able to stand for extended periods in a wet environment
• Climb steps regularly
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Standard commercial automatic dishwashing equipment.
Cleaning Supplies (including detergents, chemicals, mops, brooms, scourers, hand towels, etc.).

Overnight position. Keep public areas and grounds of hotel clean, take guests’ baggage to and from hotel parking lot/rooms, assist front desk staff in various guest service responsibilities.  Maintain appearance of hotel floors. Provides security for staff and guests.

ESSENTIAL FUNCTIONS

• Work overnight shift, approximately 10:00pm to 6:00am
• Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service
• Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping and mopping, buffing & maintaining hotel floors
• Cleans public restrooms
• Clean windows as needed/requested
• Assist guests through friendly interactions, answering questions, and completing tasks
• Communicate effectively with front desk staff
• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate
• Performs such other related duties as directed or required
• Security duties to include making sure doors are locked as needed, provide security for guests and staff.
• Clean kitchen area thoroughly, including sweeping, mopping, and scrubbing; empty grease from fryers
• Deep clean floors, floor mats, garbage cans, ranges, and insides of hoods and ranges
• Record temperatures of all refrigeration equipment and report problems as needed to kitchen management
• Lock all food storage doors; ensure proper storage of all food and food-related items
• Replenish fireplace wood supply from storage; lay and maintain fire
• Vacuum and/or sweep all floor surfaces on hotel ground floor; periodically deep clean
• Clean and sanitize all ground floor rest rooms; replenish rest room supplies
• Check guests into hotel when front desk is not staff during overnight hours
• Provide security in the hotel for guests and employees
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School; High School Diploma/G.E.D. equivalent preferred
• Strong sanitation habits
• Able to recognize when a problem has occurred and report it to management
• Able to work alone and with little or no direct supervision, using a checklist

Physical and Mental Requirements

• Moving about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally
• Able to use floor buffing machine
• Able to stand for extended periods and to climb steps occasionally
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

Equipment Used
General custodial equipment including vacuum, mop, broom, variety of cleaning chemicals and supplies

Provide overnight security by conducting and documenting regular rounds of all areas of Paradise Inn hotel and Paradise area employee housing.  Maintain quiet hours and fire watch as management representative, respond to fire alarms.  Ensure that all assigned areas are locked and secured.

ESSENTIAL FUNCTIONS

• Conduct complete and thorough rounds throughout Paradise Inn complex, both inside and outside of buildings
• Check thermometers on refrigerators and boiler as directed
• Document hourly rounds accurately
• Monitor noise levels in guest areas and employee housing and respond as needed
• Coordinate efforts with other overnight employees to ensure all tasks completed
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent required
• Previous security or related experience strongly preferred
• Able to communicate clearly and concisely, both orally and in writing
• Able to respond to and resolve noise and other disturbances in a professional and appropriate manner
• Able to handle confidential and sensitive information
• Able to resolve problems; refer to management as appropriate

PHYSICAL AND MENTAL REQUIREMENTS

• Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
• Lift, carry, and push up to 5 lbs. regularly, 10-15 lbs. frequently, and up to 30 lbs. occasionally.
• Able to stand and walk for the entire workday; climb steps regularly.
• Read and write work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly in order to be understood by same in English.
• Physical presence at the job site is essential to perform job duties.

EQUIPMENT USED
Phone system, portable radio

Oversee the overnight staff at Paradise Inn, including lobby, kitchen, front desk, and night security.  Receive direction from Front Desk Manager. Ensure excellent guest service is provided.

ESSENTIAL FUNCTIONS

• Respond to guest inquiries and resolve guest concerns and complaints
• Perform the duties of relief night audit
• Assist guests through friendly interactions, answering questions, and completing tasks
• Provide assistance to night security in employee and guest related issues
• Monitor and post changes to payroll as directed
• Gives working direction to night crew to ensure completion of checklists/routine tasks
• Ensure morning staff arrives as scheduled and F&B departments are opened on time
• Ensure employees are in appropriate uniforms and have name tags
• Respond to trouble or fire alarms
• Enforce rules and policies to employees within the hotel
• Perform Night Audit two nights per week.

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required; Bachelor’s degree preferred
• Clerical skills including typing, filing, office machine operations, cash register operation, maintenance of records, and the ability to undertake multiple tasks simultaneously
• Computer proficiency, especially MS Office software suite
• Demonstrated talent for interacting with a wide variety of people; ability to effectively organize and coordinate multiple priorities; ability to learn and develop new skills; ability to problem solve
• Excellent interpersonal, administrative, telephone and other communication skills
• Must have entry level hotel management experience, prior front desk and/or night audit experience is preferred

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
• Able to stand for extended periods and to climb steps occasionally
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Typical office equipment (computer, phone system, fax, copier, scanner), cash register and credit card terminal
Computer-based hotel reservations system

Assist Cooks and Chefs by preparing ingredients, keeping the kitchen clean and orderly, and by performing some simple cooking functions as assigned according to the menu and recipes, focusing on cold food items such as meats, cheeses, salads and desserts.

ESSENTIAL FUNCTIONS

• Gather all cold and uncooked food items according to recipes, daily menus, and supervisor instructions
• Ensure proper maintenance, rotation of food products, and cleanliness of all refrigerator walk-in areas
• Take temperatures at regular intervals and maintain foods in sufficient quantities while minimizing production waste
• Assist in maintaining kitchen sanitation and equipment cleaning schedule
• Adhere to food safety guidelines including ServSafe and HACCP
• Attend and participate in safety meetings
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred
• Able to competently and efficiently prep food including salads and sandwiches with ease and accuracy
• Possess or be able to successfully complete ServSafe certification; strong sanitation skills
• Possess knowledge of or be able to learn culinary terms and practices; able to prepare basic items by following recipes

PHYSICAL AND MENTAL REQUIREMENTS

• Move about to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
• Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas
• Able to stand for extended periods
• Climb steps regularly
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED
Typical professional kitchen equipment and utensils (knife, range, oven, mixer, etc.)

Provide musical entertainment on piano for guests and visitors at Paradise Inn.  This is a solo position, not part of a band.

ESSENTIAL FUNCTIONS

• Memorize musical selections or be able to follow musical notation
• Competently and professionally play songs on piano in the lobby of Paradise Inn during hours determined by management
• Interact with guests in a positive and friendly manner
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School; High School Diploma/G.E.D. equivalent preferred
• Able to comfortably play piano in front of an audience with a high degree of competency
• Hospitable interpersonal communication skills

Physical and Mental Requirements

• Move about to accomplish tasks, particularly movements from place to place within the unit. Bend, lift, carry, extend arms and hands above shoulder height occasionally, or otherwise move in a constantly changing environment
• Typically only occasional lifting (wooden piano bench)
• Able to sit for extended periods and to climb steps occasionally
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

Keep public areas and grounds clean, fill in as retail clerk when needed. Keep Housing common areas clean with a focus on high touch surfaces.

ESSENTIAL FUNCTIONS

• Enhanced cleaning -all high touch areas
• Maintain cleanliness of public areas and restrooms including vacuum, dusting, emptying garbage, replacing trash bags as needed, clean trash from tables and floors, picking up litter, cleaning public restrooms, sweeping and mopping. Cleaning kitchen area.
• Clean windows, hand railing, stairwells, dust lamps, mirrors, pictures, etc. as needed/requested.
• Assist guests through friendly interactions, answering questions, and completing tasks.
• Communicate effectively with GM and staff.
• Receive and stock kitchen and gift shop orders; assist delivery drivers in
• loading/unloading.
• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate.
• Follow biohazard, safety, general cleaning procedures.
• Maintain awareness of safety issues and report them immediately to your manager.
• Performs such other related duties as directed or required. 

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong sanitation habits.
• Strong customer service abilities actively look for ways to assist customers and coworkers. 
• Ability to recognize when a problem has occurred and communicate it to management. 

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday and to climb steps regularly. 
• Withstanding temperature extremes in indoor and outdoor environments.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a fast-paced environment.

Assist Cooks and Chefs by preparing ingredients, keeping the kitchen clean and orderly, and by performing some simple cooking functions as assigned according to the menu and recipes.

ESSENTIAL FUNCTIONS

• Prepare and cook food items according to recipes, daily menus, and supervisor instructions
• Take temperatures at regular intervals and maintain foods in sufficient quantities while minimizing production waste
• Assist in maintaining kitchen sanitation and equipment cleaning schedule
• Adhere to food safety guidelines including ServSafe and HACCP
• Attend and participate in safety meetings
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred
• Able to competently and efficiently prep food including cutting fruits, vegetables, and meats with ease and accuracy
• Possess or be able to successfully complete ServSafe certification
• Strong sanitation skills a must
• Possess knowledge of or be able to learn culinary terms and practices; able to prepare basic items by following recipes

Physical and Mental Requirements

• Move about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently; move in a constantly changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-30 lbs. frequently, and up to 50 lbs. occasionally
• Able to withstand temperature extremes in freezer, walk-in refrigerator, and cooking areas
• Able to stand for extended periods
• Climb steps regularly
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English; ability to read work-related documents in English
• Physical presence at the job site is essential to perform job duties

Keep public areas and grounds of hotel clean, take guests’ baggage to and from hotel parking lot/rooms, assist front desk staff in various guest service responsibilities, receive orders and stock merchandise for hotel, restaurant, and gift shop. Maintain cleanliness of all kitchen areas overnight including floors, prep areas, hoods, ovens, ranges, garbage cans, and walk-in coolers.  Deep clean all areas to be ready for the next day’s service.  


ESSENTIAL FUNCTIONS

• Greet hotel guests and park visitors in a friendly manner, provide information and services including baggage service
• Maintain cleanliness of public areas of hotel including dusting, emptying garbage, picking up litter, cleaning public restrooms, sweeping, mopping, and snow removal
• Clean windows as needed/requested
• Assist guests through friendly interactions, answering questions, and completing tasks
• Communicate effectively with front desk staff
• Receive and stock kitchen, hotel and gift shop orders; assist delivery drivers in loading/unloading
• Resolve guest concerns and complaints within scope of authority; refer to management as appropriate
• Clean kitchen area thoroughly, including sweeping, mopping, and scrubbing
• Deep clean floors, floor mats, ranges, and insides of hoods and ranges
• Empty grease from fryers
• Record temperatures of all refrigeration equipment and report problems as needed to kitchen management
• Lock all food storage doors; ensure proper storage of all food and food-related items
• Empty, clean, and refill all sanitizing buckets according to company procedure
• Replenish fireplace wood supply from storage
• Deep clean all trash cans
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School; High School Diploma/G.E.D. equivalent preferred
• Strong interpersonal and communication skills
• Strong Sanitation Habits

Physical and Mental Requirements

• Moving about to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 20 lbs. regularly, 25-30 lbs. frequently, and up to 50 lbs. occasionally
• Able to stand for extended periods and to climb steps occasionally
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

Ensure a safe and enjoyable housing experience for all employees living in park/company housing through enforcement of related policies, daily cleaning and maintenance, coordination of room assignments, and by providing recreation activities for employees of all park areas except Sunrise Lodge.  Maintain accurate records of housing, including room assignments. 

ESSENTIAL FUNCTIONS

• Enforce company and housing policies, and maintain a positive employee community by politely but firmly responding to inappropriate behaviors
• Under direction of HR Manager, thoroughly clean all employee housing units at the beginning and end of each season
• Provide snow removal around dormitories and fire escapes as necessary in early and late season
• Maintain cleanliness of housing through daily cleaning of all Paradise housing areas and regular room inspections. Cleaning includes but is not limited to hallways, common areas, bathrooms, and surrounding grounds
• Provide regular, quality recreation programs for employees, both on-site and off-site. Includes driving employees in company-provided vehicle
• In coordination with Human Resources Manager, manage employee arrival and departure process for all employees, including driving employees to/from Seattle/Tacoma area
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required
• National Park housing experience or similar preferred
• Ability to communicate clearly and concisely, both orally and in writing
• Ability to handle confidential and sensitive information
• Ability to problem solve and appropriately confront inappropriate behaviors; experience in complex, fast-paced environments

Physical and Mental Requirements

• Frequent movement within the park, especially between buildings in Paradise area. Bend, lift, carry, reach/extend arms and hands above shoulder height regularly, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 15 lbs. regularly, 20-25 lbs. frequently, and up to 60 lbs. occasionally
• Ability to stand for the entire workday; climb steps regularly
• Withstand temperature and weather extremes, especially during early and late season
• Read and write work-related documents in English
• Speech recognition and clarity, including the ability to understand the speech of guests and co-workers and the ability to speak clearly in English so that guests and co-workers will understand
• Constantly communicate and receive verbal communication with other employees in fast-paced environments
• Ability to safely drive 14 passenger van, occasionally while towing a small trailer
• Physical presence at the job site is essential to perform job duties.

The Retail Sales Associate is responsible for assisting customers in making purchases. The Retail Sales Associate is responsible for merchandising and display, receiving money from and disbursing money to customers, and maintaining a high level of customer service at all times.

ESSENTIAL FUNCTIONS

• Smile and greet customers entering unit; answer customers’ questions, and provide information on company products, promotions, and policies.  Thank each customer.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Issue receipts, refunds, credit, or change due to customers accurately.
• Maintain cash register and contents within.
• Maintain clean and orderly cash station area; stock and maintain sales area with various supplies and products.
• Maintain neatness and cleanliness of the retail operation.
• Turn in cash drawer and sales reconciliation at shifts’ end.
• Assisting with special events.
• Maintain awareness of safety issues and report them immediately to your manager.
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. preferred. 
• Ability to communicate and attend to guests with the highest standard of service.
• Ability to pass cash handling training.
• National Park gift shop experience preferred. 

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
• Lifting, carrying, and pushing up to 10 lbs. regularly, 10-15 lbs. frequently, and up to 25 lbs. occasionally.
• Withstanding temperature extremes in indoor/outdoor environments. 
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in a sometimes fast paced environment.
• Physical attendance in unit to perform duties.
• Ability to stand for the entire workday.    

EQUIPMENT USED

Retail POS (Point of Sale) system including cash register and credit card terminal
Phone system and copier

Under supervision of the Manager, assist in the daily operation of the gift shop to maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control.   Complete guest transactions and assist clerks with voids, corrections and related special situations. Supervise Retail Clerks to ensure tasks are completed in a friendly, safe and efficient manner.

ESSENTIAL FUNCTIONS

• Monitor, problem solve, and supervise workers to ensure efficient and safe completion of all retail tasks daily
• Assist in training and scheduling of staff
• Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same
• Attend and participate in safety meetings
• Under guidance of Manager, participate in and give working direction for pre/ post season setup / teardown of gift shops
• Receive and verify quantities of merchandise, organize and stock store, set displays
• Maintain department records such as schedules, payroll, deposits, and daily cash reports
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent preferred
• National Park gift shop experience strongly preferred
• Ability to learn and use retail POS system including computerized cash register and credit card terminal

PHYSICAL AND MENTAL REQUIREMENTS

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
• Able to stand for extended periods
• Climb steps regularly
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

 
EQUIPMENT USED

• Retail POS (Point of Sale) system including cash register and credit card terminal
• Phone system and copier

Responsible for all aspects of unit operation and floor management, including merchandise, equipment, and property to facilitate fulfillment of financial goals, company incentives and client standards.  Maintain a consistently high standard of guest service, cleanliness, product presentation, and cost control.   Supervise Retail Lead and Retail Clerks to ensure tasks are completed in a friendly, safe and efficient manner.

ESSENTIAL FUNCTIONS

• Monitor, problem solve, and direct workers to ensure efficient and safe completion of all retail tasks daily
• Train, on-board, and schedule staff
• Regularly evaluate store floor visually for stock “holes” and respond appropriately
• Communicate regularly and professionally with numerous people including General Manager, Assistant General Manager, Warehouse Manager, and Retail Operations Manager to ensure efficient delivery and supply of all retail items
• Participate in management and safety meetings and National Park Service inspections
• Under guidance of General Manager, Assistant General Manager, and Retail Operations Manager, participate in and give working direction for pre and post season setup / teardown of gift shops, and maintain store to standards set by Retail Operations Manager.
• Manage staff appropriately to enforce standards and minimize personnel conflicts
• Maintain department records such as schedules, payroll, deposits, and daily cash reports
• Control the flow and number of guests in the operation
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent preferred
• National Park gift shop experience strongly preferred; six months retail supervision experience strongly preferred
• Basic computer knowledge and ability including Microsoft Windows, Outlook, Word, Excel, and retail POS systems

PHYSICAL AND MENTAL REQUIREMENTS

• Move about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 10 lbs. regularly, 15-20 lbs. frequently, and up to 30 lbs. occasionally
• Able to stand for extended periods
• Climb steps regularly
• Speech recognition and clarity, including the ability to understand the speech of co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties

EQUIPMENT USED

• Retail POS (Point of Sale) system including cash register and credit card terminal, combination safe
• Typical office equipment (computer, phone system, fax, copier, scanner, among others.)

Provide guests with a dining experience appropriate to historic dining room in the national park.  Greet, take food and drink orders from and serve all guests in assigned section of dining room in a fast, courteous, professional, and efficient manner.  Ensure correct billing procedures and provide excellent service to guests, ensuring level of service meets the company’s standards.  May be scheduled for any or all of all three meals (breakfast, lunch, dinner).

ESSENTIAL FUNCTIONS

• Greet guests promptly and politely; answer questions about the menu, take food and beverage orders
• Check patron identification to ensure compliance with alcoholic beverage service requirements
• Explain how various items are prepared, describe ingredients and cooking methods, suggest menu items
• Maintain pleasant dining experience by serving food and beverages in a friendly and efficient manner, checking on guests regularly, communicating with kitchen, and attending to guest needs
• Carry plates, glassware, and trays to/from tables in manner prescribed by management
• Complete sales in POS in an accurate, efficient and friendly manner
• Complete all “sidework” including stocking service areas with coffee, food, tableware, and linens and perform setup/clean-up duties before and after each meal service including vacuuming, arranging furniture, and changing linens
• Report gratuities at the end of each shift as required by company policy and law
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong sanitation habits.
• Food Safety certification and alcohol service TIPS/MAST certification required.
• National Park food service experience preferred.
• Ability to learn and use food service POS system including computerized cash register and credit card terminal.
• Mathematic skills.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers. 
• Ability to recognize and solve guest problem as necessary or communicate it to management. 

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit.  Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. 
• Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
• Ability to stand for the entire workday. 
• Climbing steps regularly. 
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
• Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
• Physical presence at the job site is essential to perform job duties. 

Transport employees, property, and merchandise to and from Ashford warehouse and park operating units in a14 passenger van.  Assist in warehouse and laundry as needed.  Occasionally drive vehicles to other locations in park region.

ESSENTIAL FUNCTIONS

• Drive 14 passenger van on a daily basis
• Perform vehicle pre-trip safety inspection; maintain vehicle log trip
• Safely load product, laundry, and recycling onto and off of truck, often unassisted
• Maintain food temperature log of food supplies transported in vehicles
• Enforce and comply with company and DOT safety policies and laws for everyone in the vehicle

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required; some college preferred.
• Current US driver license with clean driving record required
• Strong accuracy and attention to detail required

Physical and Mental Requirements

• Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally
• Able to drive a large vehicle, sit and stand for extended periods
• Climb steps regularly
• Withstand temperature extremes in freezer, refrigerator walk-in, warehouse, and outside environment
• Reading and writing work-related documents in English
• Speech recognition and clarity, including the ability to understand the speech of vendors, drivers and co-workers and the ability to speak clearly to be understood by same in English
• Physical presence at the job site is essential to perform job duties
• Ability to travel between different units within the park

Hold primary responsibility for processes to control warehouse inventory, including counting, processing, data entry, and distribution.  Assist as needed in laundry.

ESSENTIAL FUNCTIONS

• Monitor arrival, process, and distribute all retail merchandise to and from warehouse
• Enter purchase orders and assist in retail data base maintenance; ticket, handle, and pack merchandise
• Complete reports related to damages/shortages, returned merchandise, etc.
• Assist in store set up and tear down at season beginning and end, and product merchandising
• Performs such other related duties as directed or required

Hold primary responsibility to provide basic medical services for employees, conduct drug testing for employees, conduct safety training and inspections, and assist with Worker’s Compensation claims.  Work under direction of Human Resources Manager and in close coordination with HR Assistant Manager & Safety Coordinator.

ESSENTIAL FUNCTIONS

• Provide basic medical intake and service for employees, assess whether to refer for further medical services
• Conduct pre-employment, random, post-accident, and reasonable suspicion drug tests
• Perform regular inventories, restocking, and inspections of fire extinguishers, first aid kits, etc.
• Under direction of HR Asst. Manager and Human Resources Manager, provide safety training for employees, including monthly safety meetings and Blood Borne Pathogen training
• Assist with paperwork administration and investigations for Worker’s Compensation claims
• Regularly monitor operations for safe working environments and behaviors, and respond as appropriate
• Performs such other related duties as directed or required

SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE

• High School Diploma/G.E.D. equivalent required; four year college degree strongly preferred
• EMT or equivalent certification required
• Ability to communicate clearly and concisely, both orally and in writing
• Experience in assessing common workplace injuries and recommending appropriate treatment
• Ability to handle confidential and sensitive medical information with tact and sensitivity
• Ability to problem solve; experience in complex, fast-paced environments; experience in multi-unit environment

Physical and Mental Requirements

• Move about to accomplish tasks, particularly frequent movements within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment
• Lift, carry, and push up to 5 lbs. regularly, 10-15 lbs. frequently, and up to 30 lbs. occasionally
• Ability to stand for the entire workday
• Climb steps regularly
• Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas
• Read and write work-related documents in English
• Speech recognition and clarity, including the ability to understand the speech of guests, co-workers, and medical providers, and the ability to speak clearly to be understood by same in English
• Constantly communicates and receives verbal communication with other employees in fast-paced environments.
• Physical presence at the job site is essential to perform job duties
• Ability to travel between different units operated by the company
• Ability to drive a company vehicle in order to transport sick/injured employees as needed