Current Job Openings
- Medical, Dental, Vision
- Paid Time Off and Holidays
- Disability Insurance
- 401k with match
- Life and AD&D Insurance
- Employee Assistance Program
- Wellness Programs
- Learning and Development Programs
- Free Glacier National Park pass
- Free Red Bus Tours (if available)
- Retail, Lodging and Travel Discounts
- Planned employee trips and activities
- $350 Referral Bonus Program
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world
- The adventure of a lifetime!
- Maintain positive guest relations at all times
- Answer questions and provide accurate information about area facilities, activities, and attractions
- Handle guest problems and complaints, resolving issues to guest satisfaction
- Educate guests on company environmental policies
- Register guests, assign rooms, and issue keys securely
- Make, confirm, and cancel reservations
- Handle all aspects of group tour arrivals and check-ins
- Prepare guest folios and statements for checkout
- Process payments and balance receipts/transactions at end of shift
- Answer phones promptly using proper etiquette
- Take accurate messages and relay information
- Coordinate wake-up calls and handle guest mail
- Operate PBX switchboard for calls
- Maintain up-to-date guest room lists
- Follow cash handling procedures and secure bank
- Post charges to guest accounts
- Reconcile transactions and verify daily drop amounts
- Understand and follow PCI compliance guidelines
- Assist with retail sales where applicable
- Handle lost and found items according to procedures
- Follow emergency and safety protocols
- Maintain clean and organized workspace
- Assist other departments as needed
- Strong communication and people skills. Must be able to speak, read, write and understand English.
- General computer skills and knowledge of common office machines, i.e., computers, typewriters, calculators, cash registers, etc. required.
- Knowledge of Property Management System (PMS) Opera preferred.
- Basic Sales and Accounting skills.
- Ability to learn quickly and follow instruction accurately.
- Ability to prioritize tasks and move through them in an efficient manner.
- Ability to interact with diverse peoples and help resolve any issues.
- Ability to work quickly and thoroughly under pressure.
- Must be flexible and open to changes in procedures.
- Must be friendly, outgoing, enthusiastic and courteous in dealing with guests and co-workers.
- Must be able to handle guest concerns in a tactful and caring manner.
- Must be team-oriented.
- Must possess neat and pleasant grooming habits.
- Must be knowledgeable of Glacier National Park’s history and points of interest.
- Must have good organizational skills.
- Able to lift and carry up to 15 pounds.
- Standing for up to eight hours per shift.
- Requires bending, stretching and reaching throughout a shift up to 8 hours.
- Working with required chemicals.
- Medical, Dental, Vision
- Paid Time Off and Holidays
- Disability Insurance
- 401k with match
- Life and AD&D Insurance
- Employee Assistance Program
- Wellness Programs
- Learning and Development Programs
- Free Glacier National Park pass
- Free Red Bus Tours (if available)
- Retail, Lodging and Travel Discounts
- Planned employee trips and activities
- $350 Referral Bonus Program
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world
- The adventure of a lifetime!
- Lead the day-to-day operations of the housekeeping and laundry teams, including scheduling, work assignments, and shift coverage.
- Inspect guest rooms and public areas to ensure cleanliness and stocking meet company standards.
- Perform room cleaning, public-area cleaning, and laundry processing as needed to support daily operations.
- Ensure compliance with all safety, sanitation, and chemical-handling procedures.
- Report unusual guest conduct to the Location Manager or Manager on Duty.
- Ensure that Lost & Found and key security procedures are followed.
- Coach and develop staff through ongoing feedback and training; partner with the Location Manager on performance documentation, reviews, and corrective action as needed.
- Manage supply and linen inventories, including tracking usage and ensuring items are reordered and stocked as needed.
- Coordinate and assist with periodic deep cleaning and preventative maintenance projects.
- Respond to guest requests and concerns promptly and professionally; communicate with the Location Manager and department supervisors to ensure timely resolution.
- Complete required training and certifications; cross-train in other departments as assigned.
- Perform other duties as assigned by the Location Manager.
- Working knowledge of housekeeping procedures, cleaning techniques, and chemical use (Ecolab experience preferred).
- Strong organizational, time management, and problem-solving skills.
- Ability to lead, prioritize tasks, and monitor team performance to ensure quality and efficiency.
- Effective communication and interpersonal skills; able to work independently and as part of a team.
- Customer-focused mindset with a friendly, professional approach when interacting with guests and coworkers.
- Basic computer proficiency, including Microsoft Office.
- Commitment to maintaining high standards of cleanliness, safety, and guest service.
- 1+ year of supervisory experience in housekeeping, hospitality, or a related field preferred
- High school diploma or equivalent.
- Supervising Housekeeping team.
- Lift and carry up to 50 pounds regularly. Frequent lifting and carrying of supplies and linens sporadically throughout the day.
- Push and pull a hotel or laundry cart up to 75 pounds as needed.
- Frequent bending, kneeling, stretching, and reaching while making beds and cleaning rooms.
- Stand and walk for extended periods, including stairs and occasional outdoor areas.
- Safely handle cleaning chemicals and equipment, following all safety and PPE requirements.
- Medical, Dental, Vision
- Paid Time Off and Holidays
- Disability Insurance
- 401k with match
- Life and AD&D Insurance
- Employee Assistance Program
- Wellness Programs
- Learning and Development Programs
- Free Glacier National Park pass
- Free Red Bus Tours (if available)
- Retail, Lodging and Travel Discounts
- Planned employee trips and activities
- $350 Referral Bonus Program
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world
- The adventure of a lifetime!
- Supervise “Front of House” comprised of front desk and breakfast staff and ensure that they provide excellent customer service at all times.
- Respond to guests' inquiries and requests in a timely and professional manner.
- Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests.
- Manage reservations and room availability.
- Ensure accuracy of billing and payment processes
- Monitor and review guest feedback.
- Resolve customer complaints.
- Train and coach front desk staff
- Monitor staff performance and provide feedback.
- Maintain a clean and organized front desk area.
- Maintain knowledge of and ensure staff compliance with all policies, procedures, and standards.
- Accurately follow and ensure compliance with cash handling procedures. Will assist Location Manager with transfer of safe funds.
- Post charges to guest accounts for services and purchases.
- Offers information pertaining to available services, points of interest and entertainment attractions.
- Assists in ensuring proper procedures are followed for all lost and found items.
- Coordinates with fellow supervisors and Location Manager, the emergency fire evacuation and safety program for Cedar Creek Lodge.
- Understands and follows all PCI Compliance guidelines.
- Keeps open lines of communication with other departments to ensure coordination and synergy of hotel activities.
- Completes all other tasks and job duties as assigned by Location Manager.
- Previous experience in a supervisory role.
- Previous experience in a customer service role.
- Previous experience with hotel property management systems.
- Human relation skills - must be a team-oriented people-person who thrives on public contact.
- Excellent interpersonal and communication skills.
- Proven leadership and organizational skills.
- Working knowledge of hotel management systems
- Ability to prioritize tasks and move through them in an efficient manner.
- Ability to interact with diverse peoples and help resolve any issues.
- Ability to work quickly and thoroughly under pressure.
- Knowledge of common office machines, i.e., computers, calculators, copy/fax machine.
- Must possess neat and pleasant grooming habits.
- Must be knowledgeable of Glacier National Park’s history and points of interest.
- Must be able to speak, read, write, and understand English.
- High school diploma or equivalent.
- Able to lift and carry up to 15 pounds.
- Standing for up to eight hours per shift.
- Requires bending, stretching and reaching throughout a shift up to 8 hours.
- Working with required chemicals.
Front Desk Agent - Part-Time, Year-Round
Live. Work. Explore. as a part of our Lodging team at the Cedar Creek Lodge in Columbia Falls, the gateway to Glacier National Park!
Cedar Creek Lodge is a 3-diamond hotel open year-round in Columbia Falls, Montana. We depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.
We’re hiring for a Part-Time Front Desk Agent to Live. Work. Explore. in the gateway to Glacier National Park!
Job Summary:
As a Front Desk Agent, you’ll deliver outstanding service from check-in to check-out, handle reservations, and provide helpful local info, all while keeping things running smoothly behind the scenes. If you’re organized, personable, and thrive in a fast-paced setting, this is the role for you.
The Details:
Position Type: Part-Time, Year-Round
Start Date: Immediately
Pay: $17.80/hr
Schedule: Typical schedule is 24 hours, 3 shifts per week, 3pm-11pm (may include weekends, evenings, and holidays, and cover overnight shifts as needed).
Housing: Employee housing or RV sites is not available
About Columbia Falls:
Just west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls - a lively Montana town with many locally owned shops, restaurants, breweries, and summer farmers markets - is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest.
Benefits:
Perks:
Responsibilities
Guest Relations and Service:
Qualifications
Physical Requirements include:
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Housekeeping Supervisor
Live. Work. Explore. as a part of our Housekeeping team at the Cedar Creek Lodge in Columbia Falls, the gateway to Glacier National Park!
Cedar Creek Lodge is a 3-diamond hotel open year-round in Columbia Falls, Montana. We depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.
We’re hiring a Housekeeping Supervisor to Live. Work. Explore. in the gateway to Glacier National Park!
Job Summary:
Oversee and coordinate the daily operations, training, and motivation of our housekeeping and laundry staff. The successful candidate will ensure that our facility is clean and well maintained, and that all guests receive the highest quality of service.
The Details:
Position Type: Full-time, Year-Round
Start Date: Immediately
Pay: $19.45/hr + tips
Schedule: Typical schedule is 40 hours, 5 days/week. Must be able to work varied shifts, weekends, and holidays. Hours may be limited during shoulder season.
Housing: Employee housing is not available
About Columbia Falls:
Just west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls - a lively Montana town with many locally owned shops, restaurants, breweries, and summer farmers markets - is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest.
Benefits:
Perks:
Responsibilities
Qualifications
Knowledge, Skills, and Abilities:
Experience:
Education:
Supervisory Responsibility:
Physical Requirements include:
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Front Desk Supervisor
Live. Work. Explore. as a part of our Lodging team at the Cedar Creek Lodge in Columbia Falls, the gateway to Glacier National Park!
Cedar Creek Lodge is a 3-diamond hotel open year-round in Columbia Falls, Montana. We depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests.
We’re hiring for a Front Desk Supervisor to Live. Work. Explore. in the gateway to Glacier National Park!
Job Summary:
Responsible for overseeing the daily operations of the front of house staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Guest Services Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience.
The Details:
Position Type: Full-Time, Year-Round
Start Date: Immediately
Pay: $20.35/hour
Schedule: Primarily working the 7am-3pm and 3pm-11pm shifts, five days per week throughout the year. This position may also need to cover other shifts including graveyard shifts if required, potentially as overtime. Must be able to work varied shifts, weekends, and holidays.
Housing: Employee housing is not available
About Columbia Falls:
Just west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls - a lively Montana town with many locally owned shops, restaurants, breweries, and summer farmers markets - is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest.
Benefits:
Perks:
Responsibilities
Qualifications
Physical Requirements include:
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
