Xanterra Glacier National Park Lodges

Profile Jobs

A day in the life of the Cook:

• Creating a quality product in a timely fashion for guests and staff.
• Communicate closely with chef on duty.
• Follows recipe cards and use a full range of cooking methods.
• Familiar with operation of kitchen equipment.
• Maintain Xanterra standards of sanitation throughout kitchen area.
• Other duties as assigned.

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Essential Skills and Knowledge:

• We are seeking cooks that have proven experience.
• Diploma from a culinary school will be an advantage.
• Knowledge of various cooking procedures and methods (grilling, baking, boiling etc.).
• Communicate clearly so that others in the kitchen understand expectations and tasks.
• Ability to remain calm in a high-stress environment.

Our guests' unforgettable experience begins with you! After a day spent exploring Glacier National Park, guests look forward to a clean and comfortable place to rest up for their next adventure. As an integral part of the housekeeping team, you will work behind the scenes to ensure our guests are well cared for and happy.

Join Xanterra's mission to provide legendary hospitality with a softer footprint by becoming part of a team caring for the comfort of our guests!

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Job Description/Responsibilities:

The Housekeeping department is responsible for the upkeep of the rooms in our various hotels and making sure the rooms are always looking perfect for every guest check-in. 

Applicants for a Housekeeping job will be considered for the following positions, based on skill levels and business needs:

Room Attendant/Housekeeper

• Responsible for cleaning guest rooms and making them comfortable and inviting.

Guest Room Inspector

• Inspect rooms, verify and report status and/or discrepancies of rooms and enter into property management system.
• Identify and report preventative or other maintenance issues in guest rooms or public areas.

Housekeeping Assistant Manager

• Works closely with Housekeeping Manager to ensure high productivity and quality control on daily basis in all guest rooms and public areas are met by Company’s and National Park Services standards.
• Provides supervision, training, disciplining, and evaluation to the housekeeping staff.

Housekeeping Manager

• Oversee Housekeeping department to ensure high productivity and quality control on daily basis in all guest rooms and public areas are met by Company’s and National Park Services standards.
• Determine specific work assignments (scheduling and daily list assignments) for the Housekeeping team according to the staffing guides and occupancy levels.
• Keep labor budgets for housekeeping staff in line with the budget issued by the Lodging Department. Report the daily and weekly reports accurately.
• Monitor designated inventories and proper supplies through Supply Inventory System.

Qualifications:

• Ability to lift up to 50 pounds and walk, stand, bend, kneel and climb up and downstairs for up to 8 hours per shift.
• Ability to push or pull up to 200 pounds occasionally when moving linen bins.
• Working with chemicals
• Good communication and time management skills

A day in the life of the Kitchen Crew:

• Communicate closely with chef on duty.
• Follow recipe cards and measure ingredients.
• Wash dishes, pots and pans, silverware, and glasses.
• Mop floors, take out trash, general kitchen cleaning tasks.
• Prepare cooking ingredients and simple dishes.
• Maintain Xanterra standards of sanitation throughout kitchen area.
• Other duties as assigned.

Essential Skills and Knowledge:

We are seeking Kitchen Workers that can perform kitchen tasks such as setting up workstations and ingredients, so that food can be prepared according to recipes. You will need to wash F&B wares, sweep and mop, and other general kitchen cleaning tasks. You will need the ability to communicate clearly to create a Teamwork environment. Kitchen Workes must have the ability to remain calm in a high-stress environment which is essential for this position. Will need to complete a Food Handlers certificate while on property.

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Join our F&B Team! APPLY NOW

The Details:

• Seasonal position starts immediately and extends through mid-to-late September 2022
• Pay Rate: $920/week
• Perks include:
  • Free on-site employee meals (cafeteria style) and lodging (dormitory-style or RV site) for management position
  • Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)
  • Free Red Bus and Boat Tours (as available)
  • Exclusive Retail and Dining discounts in Glacier
  • $350 Referral Bonus Program

Responsibilities:

• Establish and maintain the overall tone of the operation by communicating specific expectations to all line employees.
• Exceed budgetary goals by maximizing sales and controlling loss; monitoring and reacting to payroll/labor issues on a daily basis; monitoring and reacting to food cost issues on a daily basis; maintaining appropriate levels of "other expense" items.
• Work with Location Chef and other members of local management to maintain appropriate par levels of all inventory items.
• Observe, monitor, provide corrective action, and follow-up in all areas of the operation on a daily basis.
• Ensure that all employees receive appropriate training for their position and that training is documented appropriately.
• Ensure that all schedules, including appropriate management coverage, for the next week are checked and posted two days prior to the start of the new schedule, and provide floor management coverage as needed. 
• Follow Company and departmental environmental practices, safety practices, and policies and procedures.
• Participate in Manager on Duty Program as necessary. 
• Other duties as assigned.

Essential Skills and Knowledge:

• Must have a working knowledge of all departments’ positions; equipment; and understanding of administrative duties, production records, inventories, scheduling, purchasing and receiving.
• Responsible for teaching and motivating employees and management to accomplish goals of providing excellent guest service in an efficient manner.
• Must be able to remain calm in a high-stress environment while motivating and fostering a positive work environment.
• Certification in the TIPS alcohol awareness program is required; workshops will be provided if not currently certified.
• Previous quick service/pizza restaurant management experience preferred.

A Day in the Life of a Front Desk Agent:

• Greet and welcome all guests in a friendly manner and interact with them in a positive way.
• Give outstanding services to the guests during check-in and check-out procedures.
• Ensure guest rooms are assigned, issue room keys, and method of payment is processed through Opera (Property Management System).
• Maintain knowledge of services and events that are being offered while at property.
• Create, modify, or cancel hotel reservations.
• Follow Company and departmental environmental practices, safety practices, and policies and procedures
• Other duties as assigned.

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Essential Skills and Knowledge:

• Thrive on personal relationships by demonstrating strong and excellent communication skills.
• Flexible and adaptable to different changes and have good decision-making skills.
• Computer skills to operate Opera Property Management Software (PMS).
• Outstanding organization and time management skills, goal-oriented, and comfortable working in pressure situations.

Now Hiring Summer 2022 Dining Room Attendants to LIVE. WORK. EXPLORE in Glacier National Park!

The Details:

• Seasonal positions start mid-May through early June and extend through mid-to-late September 2022 (dates depend on Location)
• Hourly Wage: $9.45/hr + tips
• Schedule Varies: 32 to 45 hours/week

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Responsibilities:

• May be assigned as Host, Food Runner, or Table Maintenance positions. All roles require employees to provide exceptional guest service, superior teamwork with their co-workers, and be responsive to the direction of their floor manager.
  • Host:
    • Greet, organize, and communicate with guests assigning them a wait time and providing a guest pager.
    • Control the flow of guests into the dining room to enhance their experience and assure the kitchen and service staff achieve the expected service standards.
  • Food Runner:
    • Organize, garnish, tray, and transport the menu items and beverages promptly to guests.
  • Table Maintenance:
    • Interact with guests to assess their needs, set cleared tables with the appropriate tableware and glasses, clear occupied tables of extra equipment and used plates, and respond immediately to any needs expressed by the section server and/or the guest.
• Maintain cleanliness of Dining Room/Lounge and service areas, and maintain organized and fully stocked server stations within the Dining Room/Lounge.
• Serve and refill water to guests; clear and set tables in accordance with all sanitation and service standards; assist servers as requested and transport dirty tableware from the Dining Room to the dish drop area.
• Aid in organizing, moving, connecting, and disconnecting draft beer kegs.
• Follow Company, NPS, and departmental environmental practices, safety practices, and policies and procedures.
• Assist in other departments or with other job duties as requested or necessary in line with the overall success of the outlet, location, and company.

With diverse guests comes a wide range of tastes and preferences when it comes to food. Since we’re the primary provider of in-park meals across our locations, we’re always busy providing visitors and guests with great service and great food.

We offer a variety of back-of-house positions to fit what you are looking for!

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Open positions include:

• Kitchen Crew
• Pantry Supervisor
• Food and Beverage Storekeeper
• Sous Chef
• Cooks - All Levels
• Food & Beverage Manager
• Restaurant Manager

High volume, fast-paced and fun! Join our Lodging team in Glacier National Park!

The Details:

• Dates: Positions start in late April and extend through mid-to-late September 2022 (dates depend on Location).
• Employment Type: Full Time, Seasonal (ideally full season or early/late season)
• Schedule: Varies – 32 - 45 hours per week.
• Perks include:
  • Free meals (cafeteria style) and lodging (dormitory-style or RV site)

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A day in the life of the Guest Service Assistant Manager

• The Guest Service Assistant Manager with training and supervising guest services operations, including front desk and bell staff on a daily basis.
• Preparing schedules according to hotel business demands and within the structure of budget.
• Assists with check-in, check-out, responds to guest requests and complaints.
• Train staff of detailed knowledge about the hotel’s services and hours of operations.
• Responsible for daily guest room blocking and guest requests are handled.
• Follow Company and departmental environmental practices, safety practices, and policies and procedures
• Other duties as assigned.

With diverse guests comes a wide range of tastes and preferences when it comes to food. Since we’re the primary provider of in-park meals across our locations, we’re always busy providing visitors and guests with great service and great food, often made with locally sourced ingredients.​

We offer a variety of front-of-house positions to fit what you are looking for!

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Open positions include:

• Cocktail Server
• Host/Food Runner
• Restaurant Server
• Lounge Attendant

A day in the life of the Maintenance Technician:

• Perform routine maintenance repairs and tasks on historical buildings.
• Inspect and troubleshoot equipment and systems.
• Provide, with Professional Demeanor, excellent customer service to our guests and staff.
• Follow Company and departmental environmental practices, safety practices, and policies and procedures.
• Perform other tasks as assigned.

Essential Skills and Knowledge:

• General maintenance skills necessary for repairs and preservation of our historic buildings
• Keen eye for details and problem-solving
• Possess manual dexterity and physical stamina
• May require Maintenance Associates to have a valid U.S. driver's license and clean driving record

Physical Requirements:

• Must be able to walk distances over uneven terrain, climb stairs and ladders in all types of weather conditions.
• Must be able to lift and carry a maximum of 70 pounds. Frequent lifting and carrying of supplies, materials, and equipment throughout the day.
• Must be able to bend, stretch, reach, and crawl for extended periods of time.
• Working safely with required chemicals, tools, and equipment.

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Now Hiring Summer 2022 Pantry Supervisors to LIVE. WORK. EXPLORE in Glacier National Park!

• Production and service of cold foods and desserts.
• Development and training of 2-7 employees.
• Monitor production levels and assign tasks to Kitchen Worker.
• Communicate closely with Chef on duty.
• During peak service times, assist attendants with plating items for service.
• Monitors guest buffets and cold bars to ensure all items are available and presentable.
• Maintain and enforce established Xanterra standards of sanitation throughout pantry/salad areas of the kitchen.
• Must either have completed or will complete the ServSafe Manager training at beginning of Xanterra employment.
• Other duties as assigned.

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The Details:

• Seasonal positions start early- or late-May and extend through mid-to-late September 2022 (dates depend on Location)
• Hourly Wage: $16.65/hr
• Schedule Varies: 32 to 45 hours/week

A day in the life of the Red Bus Tour Driver:

• Operate equipment in a safe and proper operation all weather conditions.
• Maintain professionalism while working outdoors in extreme weather and during vehicle break-downs. 
• Lead guided walks up to a mile or longer in length.
• Complete all required reports in a prompt and accurate manner.
• Responsible for a clean and neat appearance in the prescribed uniform.
• Responsible for cleaning, fueling and ensuring vehicle is safe before and after each shift.
• Must accurately complete all daily DOT paperwork and reports each shift and file them according to policy.

Essential Skills and Knowledge:

Our Red Bus Tour Drivers must be knowledgeable and courteous in giving interpretive commentary of Park features and history and have strong reading and comprehensive skills to research tour information. Drivers must have the ability to communicate effectively, through oral presentation, an accurate and informative narrative of the park. This position must practice courteous guest service while keeping tours on a time schedule, and remaining punctual.  As a Driver, this position may drive up to 10 hours driving (15 hours total work) on various types of road conditions.

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A day in the life of the Restaurant Manager

• Responsible for the scheduling and coordination for all dining room personnel via the 7 Shifts scheduling software.
• Be on the floor 100% of the time during a meal service period to observe, monitor, and follow up on all areas of the Dining Room operation on a daily basis.
• Anticipate and respond to any Guest Recovery efforts.
• Integrate and collaborate with the F&B Manager and BOH Leadership Team to grow a dynamic, challenging, and trusting workplace environment.
• Daily usage of the Kronos system to review, approve and evaluate labor and payroll
• Work with entire BOH Leadership Team in maintaining high standards of food presentation and sanitation.
• Train and develop all FOH Dining Room personnel within defined company standards.
• Utilize the Could Suite system to provide FOH assigned warehouse and supplier products.
• Provide ongoing feedback and evaluations to service personnel concerning all aspects of the Dining Room operation.
• Assist in controlling food and labor costs by consistent action and communication with other members of the F&B Leadership Team and all food and beverage staff members. Provide appropriate courses of action to correct any issues.
• Motivate and coach all staff members to maximize sales and guest satisfaction by utilizing menu knowledge and suggestive selling techniques.
• Follow Company, NPS, and departmental environmental practices, safety practices, and policies and procedures.
• Engage and integrate with all members of the Food & Beverage Leadership Team to promote and utilize the F&B Division Ten Commandments. 
• Other duties as assigned.

Essential Skills and Knowledge:

• Working knowledge of all department positions and equipment used including mixology, professional wine service, proper beer presentation, equipment and process checklists, scheduling and staff communication, and specific meal-period team leadership
• Teaching and motivating employees and collaborating with entire F&B Leadership Team to accomplish goals of providing excellent guest service in an efficient manner.
• Remain calm in a high-stress environment while motivating and fostering a positive work environment.
• Certification in the TIPS alcohol awareness program is required (workshops will be provided if not currently certified)

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Help guests take home Glacier National Park memories! Are you enthusiastic about providing exceptional customer service and assisting guests throughout their entire shopping experience?

Join our friendly retail team and provide visitors with unforgettable service! Xanterra operates several retail outlets at Glacier National Park. You will provide top-notch hospitality and welcome guests into gift shops representing the sheer beauty, peace, and scenic grandeur of where you work. We don't sell souvenirs, we sell memories!

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Open Positions Include:

• Retail Administrative Assistant
• Retail Manager, Barista
• Retail Assistant Manager
• Lead Retail Associate
• Retail Manager

A day in the life of the Shuttle Driver

• Operate equipment in a safe and proper operation all weather conditions.
• Maintain professionalism while working outdoors in extreme weather and during vehicle break-downs. 
• Quotes costs of fares, issues tickets and receives payment. Responsible for balancing cash.
• Assists with guest and employee luggage and the loading and unloading of the luggage.
• Responsible for a clean and neat appearance in the approved uniform.
• Responsible for cleaning, fueling and ensuring vehicle is safe before and after each shift.
• Must accurately complete all daily DOT paperwork and reports each shift and file them according to policy.

Qualifications:

Essential Skills and Knowledge:

Our Shuttle Drivers must have the ability to communicate effectively with guests and all other co-workers. This position must practice courteous guest service while keeping shuttles on a time schedule, and remaining punctual.  As a Driver, this position may spend up to 10 hours driving (15 hours total work) on various types of road conditions.

Physical Requirements:

• Possess a valid U.S. Driver's License.
• Must meet all DOT physical requirements and pass a DOT physical exam including a pre-employment drug screen and federally required random screens throughout the season, and comply with the Xanterra Driver Safety Program and Policy. 
• Must be able to sit, stand, stretch, and bend for up to a 15 hour day. (typically 8-10 hours)
• Able to work outdoors in variable weather (including rain, sleet, snow, direct sunlight, high winds, and temperatures ranging from 0 degrees to 100 degrees Fahrenheit.
• Simultaneously steer a vehicle, shift its transmission, operate accelerator and brake pedals, and provide customer service while driving in heavy traffic.
• Ability to help guest in and out of the vehicle.
• Able to load and unload guest luggage several times a day at elevations ranging from 3,500 feet to 6,700 feet above sea level.
• Drivers must be at least 21 years of age.

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A day in the life of the Sous Chef:

• Meet and exceed budgetary goals.
• Maintain and enforce established Xanterra standards of sanitation throughout the BOH operations.
• Direct and evaluate the work of all kitchen staff.
• Review punch detail reports in Kronos and approve payroll on a daily basis.
• Ensure that adequate pars of inventory items are maintained, adjusted and reacted to as business levels dictate.
• Order food through Cloud Suite, approve invoices, and generate requisitions and transfers as needed.
• Be on the floor 100% of the time during a meal service period to observe, monitor and follow-up in all areas of the BOH and FOH operations on a daily basis.
• Ensure that all stations are adequately supplied with production needs to serve for any meal period. Ensure the quality as well as the quantity.
• Accept responsibility for your BOH operations to be in complete readiness to open punctually for every meal period and serve every menu item for the length of that period.
• Follow and enforce Company and departmental environmental and safety practices, policies and procedures.
• Other duties as assigned.

Essential Skills and Knowledge:

• Working knowledge of all BOH positions; equipment; and understanding of administrative duties, production records, inventories, scheduling, purchasing and receiving.
• Leading the BOH team towards the goal of providing excellent guest service in an efficient manner.
• Remain calm in a high-stress environment is essential for these positions.
• Managers ServSafe Food Handlers certificate will be required. Class will be available while at property.

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