Winter Park Resort

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POSITION SUMMARY:

The Direct Group Sales Manager is responsible for managing all Direct Group Accounts.  The primary focus of this position is on driving business which meets the established Meeting Space, ADR and Lodging targets for the assigned segments. This position is also responsible for selling conference space, food & beverage options, lift, rental, ski school products and other ancillary winter and summer products affiliated with corporate business. Primary responsibilities include helping create and maintain all direct group programs, collateral, and correspondence as well as interfacing with reservations, call centers, group ticketing and other internal departments to support corporate business.

The Direct Group Sales Manager will perform trainings, sales missions, familiarization, site and mountain tours, and industry trade shows to support the primary mission of driving meeting space, lodging and ancillary product sales.

Group specific responsibilities include soliciting, negotiating, and selling year-round corporate group business focusing on meeting space and overnight group business which meets the established ADR and RPV targets for the assigned segment and ancillary product targets.

The Direct Group Sales Manager will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

ESSENTIAL DUTIES:

Corporate Specific:

• Assist and implement all Winter Park Resort/WPRL/Trestle bike park group strategies, plans and programs
• Ensure accurate portrayal of Winter Park Resort group products.
• Help communicate program terms and policies internally to affected departments, legal, lodging, front desk, home owner relations, call center, Ski School, Rentals, F&B, guests services and group ticketing departments.
• Compile, proof, organize and distribute all corporate information including, contracts, pricing, imagery, content to accounts.
• Conducts product training to assigned regions.
• Organize details and help execute familiarization (FAM trips) and site tours.
• Manages sales efforts with assigned accounts; including negotiations, contracting, and marketing/promotional program development.
• Travel to markets as required for account sales calls and exhibiting at trade shows and networking events.
• Achieves meeting space, lodging and skier day quotas for assigned accounts.
• Attend weekly lodging and lift sales meetings as well as 1:1 meetings with the Director of Sales to evaluate sales performance.
• Assist with business planning within the Sales Department.
• Have a thorough knowledge and understanding of all Winter Park Resort and Winter Park Resort Lodging products and services.
• Proficient and accurate utilization of sales/catering account management system (Delphi) and SMS reservations systems, Microsoft office products.
• Supports the mission and values of Winter Park Resort.
• Keeps current with all Winter Park Resort products, pricing and strategies.
• Exhibits initiative, responsibility, and accountability.
• Identify qualified prospects in market territory; initiate, develop, expand relationships in assigned territory/market segment.  Convert prospective clientele into committed Winter Park customers through in-office visits, property tours, and proactive communication.
• Present, negotiate and successfully sell meeting space, lodging, food and beverage, and resort services products/programs to groups lodging in Winter Park Resort properties.
• Maintain positive and productive relationships with internal departments and operations, including, but not limited to:  front desk, reservations, ski school, rentals, racing, food and beverage, conference services, and group services.
• Meet or exceed quarterly/yearly sales goals.
• Understand and support mission and values of Sales Business Unit, Winter Park and Alterra.
• Exhibit strong team play within group department, sales and marketing division and Winter Park Resort teams.
• Deliver a high level of guest service to each and every client and internal customer.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

• Bachelor’s Degree - preferred

Experience:

• 3-5 years’ experience in hospitality industry
• Knowledge of, tourism, hospitality industry
• Possess current Corporate business relationships

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS:

• Ability to commute to our Winter Park Resort office as needed.
• Ability to work with multi-faceted projects.
• Ability to multi-task.
• Exceptional communication skills required to communicate clearly and professionally via phone, and e-mail.
• Strong public speaking and presentation skills.
• Flexibility for extensive travel.
• Ability to be flexible in work schedule.
• Intermediate or Advanced Skiing/Snowboarding skills preferred.
• Strong Computer expertise; Word, Excel, Outlook, Powerpoint, Delphi, SMS
• Strong organizational skills and attention to detail.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

This position may be required to work evenings, weekends and holidays.

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a constant basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
• Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

WAGE:

The range below represents the low and high end of Winter Park Resorts pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts' total compensation package for employees. Other rewards may include many region-specific benefits.

Salary range: $53,000-$60,000+ Commission

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.

Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

POSITION SUMMARY:

The Lift Maintenance Supervisor is an integral, year-round, core position for the Lift Maintenance department. This position is part of a team of Lift Maintenance Technicians (mechanics) responsible for training of more junior maintenance technicians, daily lift operation troubleshooting, required maintenance and repairs/rebuilds.

This position has a broad scope of responsibilities & requirements, including but not limited to:

Performs routine mechanical maintenance to maintain lifts at Winter Park Resort to meet the requirements as regulated by the Colorado Passenger Tramway Safety Board (CPTSB), United States Forest Service (USFS), American National Standards Institute (ANSI), lift manufacturers and insurance carriers.

Builds and installs modifications as per Winter Park Resort needs in compliance with CPTSB, USFS, ANSI, lift manufacturers and insurance carriers.

Performs daily pre-operational lift start-up inspections required to ensure lifts are safe and ready to run each day.

Trains assigned personnel in the maintenance and operation of mechanical systems.

Diagnoses and repairs lift breakdowns as they occur, to minimize lift downtimes during operating hours.

Operates shop equipment and power hand tools both in the shop and on mountain in the repair and maintenance of lifts. Coordinate with Manager to maintain adequate parts and supplies inventory. Assists Lift Maintenance Manager in conducting performance evaluations, discipline, and termination, following Winter Park Resort HR policies and procedures. Provides the Manager with updates regarding the performance and training needs of personnel in their section.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

• High School diploma or GED.

• Must possess a valid unrestricted Colorado Driver’s License.

Experience:

• 4+ years’ experience as a Mechanic Lift III or equivalent.
• Experience in a supervisory position.

Qualifications and Skills:

• Must be at least 18 years of 18.
• Demonstrates working knowledge of lift systems operated by WPR.
• Ability to make decisions and adjust to changing situations and priorities.
• Ability to promote a positive working environment.

• Knowledge of ANSI B.77 and CPTSB rules.
• Working knowledge of Microsoft Office and basic computer functionality required.

• Demonstrates ability to communicate effectively with all employees and resort guests.
• Intermediate or better skiing or snowboarding ability.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

Mountain Environment:

• The primary physical environment in which this position works is indoors, however time will be spent out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
• The degree of strenuous activity within the job is considered to be low to moderate.
• Some strenuous physical activity may include walking or hiking upon uneven, challenging terrain, operating a snowmobile, skiing or riding.
• Exposure to: Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude.  Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn. Chemicals required for cleaning, de-greasing, and painting.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Manual dexterity to operate a computer and other common office equipment on a regular basis.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on as needed.
• Ability to work for extended periods of time sitting, standing, walking, kneeling, pushing and pulling.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

hourly pay range: $31-40

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.

Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

POSITION SUMMARY

The Lift Electrical Technician I completes industrial electronics control system maintenance, modifications, construction and inspections on lifts under the direction of the Lift Electrical Supervisor. They always comply with applicable policies, procedures, and regulations of Winter Park Recreational Association, Colorado Passenger Tramway Safety Board, United States Forest Service, American National Standards Institute (ANSI B77.1), lift manufacturers and insurance carriers, as well as WPR policies and procedures.

The Lift Electrical Technician I will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes.

ESSENTIAL DUTIES

• Performs routine industrial electronics maintenance on lifts to maintain lifts up to Winter Park Recreational Association, Colorado Passenger Tramway Safety Board, United States Forest Service, American National Standards Institute, lift manufacturer and insurance carrier standards.
• Assists the Lift Electrical Technician II & III with the design, modification, construction and installation of industrial electronics control systems as per Winter Park Recreational Association, Colorado Passenger Tramway Safety Board, United States Forest Service, American National Standards Institute, lift manufacturer and insurance carrier standards.
• Performs annual and periodic industrial electronics inspections on assigned lifts to ensure reliability and compliance with applicable standards.
• Troubleshoots lift problems as they occur.
• Performs pre-operational lift start-up inspection to ensure that each lift is ready to run each day.
• Operates shop equipment and power and hand tools both in the shop and on the mountain regarding the repair and maintenance of lifts.
• Advises the Supervisor of changing conditions or occurrences that may adversely affect the lift machinery and/or its passengers.
• Promotes and exhibits good safety practices, reports and/or corrects unsafe conditions.
• Attends periodic safety meetings to increase safety awareness.
• Informs the Supervisor of new techniques and developments in the industrial electronics and computer industries to ensure that our lift control systems and record keeping system are reliable and efficient.
• Advises the Supervisor of items that may affect the budget and/or scheduling of projects.
• Attends classes and seminars to expand and improve skills.
• Maintains a friendly, congenial and helpful attitude while effectively serving our guests and interacting with other employees.
• This position is required to work weekends, evenings, and holidays. May be required to work overtime, emergency call-outs, weekends and holidays as required.

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

EDUCATION & EXPERIENCE REQUIREMENTS:

Education:

• High School diploma or GED.
• Completion of an accredited electronics course (two year) that included theory, schematic reading, troubleshooting, and precision test instrument use preferred.

Experience:

• Specialized Training - successful completion of an accredited electronics course (two years) that included theory, schematic reading, troubleshooting and precision instrument use.
• Minimum one year of experience in the electronic trade.  Electronics Technician experience may be substituted for specialized training; two years’ experience for one year specialized training.

Qualifications and Skills:

• Must be at least 18 years of age.
• Current standard first aid card desirable.
• Must have a valid unrestricted US driver’s license.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work evenings, weekends and holidays.

Mountain Environment:      

• The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
• The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
• Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
• Exposure to: Chemicals required for cleaning, degreasing, and painting. Ultraviolet radiation from the sun enhanced through lack of atmospheric filtration at work altitude.  Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily - reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

OTHER DUTIES AS ASSIGNED:

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

WAGE:

The base hourly pay range below represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

Hourly Pay Range: $ 24 & up DOE

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law. Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

POSITION SUMMARY:

The Uncertified Instructor will follow all Winter Park policies and procedures, all applicable laws (federal, state, and local), and all health and sanitation codes. The Uncertified Instructor is primarily responsible for teaching first-timer and beginner skiing or snowboarding to the guests of Winter Park Resort. Assignments may include group lessons, private lessons or special programs for guests ages 3 to adult. Lessons are taught using manners and methods prescribed by the Winter Park Ski & Ride School with an emphasis on safety and fun in order to meet or exceed the motivations and expectations of our guests. Winter Park offers extensive training and financial support opportunities to assist Instructors for their professional development. Instructors are eligible for sales commissions, hourly incentives, and tips that may significantly increase their take home pay.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

ESSENTIAL DUTIES:

• Be friendly, engaged, and helpful towards guests and other employees at all times.
• Teach lessons as assigned including groups, private lessons, clinics or special programs for adults and/or children ages 3-14.
• Assist or shadow other instructors as assigned by a Supervisor.
• Help students to load, ride, and unload chairlifts.
• Report to all assignments on time and at the correct location based on your schedule or direction from a Supervisor.
• Regularly use a phone and email to communicate with staff and guests.
• Check your schedule online daily and throughout the day using computers in the locker room area or your personal device. Assignments are subject to change at the last minute.
• Maintain accurate class lists and complete student report cards online via Flaik.
• Adhere to all attendance, appearance, uniform, and equipment guidelines.
• Interact with guests constantly to understand their motivations and how you can effectively meet or exceed their expectations.
• Solicit and respond to feedback and constructive criticism from guests or Supervisors.
• With your Supervisor or Team Leader, establish and work towards goals for the year.
• Understand, practice, demonstrate, or coach current teaching methods and skiing/riding skills as described by PSIA/AASI, Ski + Ride School trainers or supervisory staff.
• Use age appropriate tactics when teaching including games or activities.
• Participate in all required Ski + Ride School and Winter Park Resort trainings and orientations.
• Willingly work in all areas of the Ski + Ride School including cross-training in a different discipline or department. Full time staff in Employee Housing will be scheduled to work an additional position.
• Facilitate mealtime and bio breaks for your guests depending on daily assignment. Escort children throughout the Resort Ski + Ride School facilities.
• Maintain a high level of physical conditioning.
• Report and correct, if possible, any unsafe conditions which may affect employee or public safety anywhere on the premises.
• Ensure guest safety in addition to your own throughout the day. Proactively resolve any issues that may arise.
• Contribute to the sustainability of resort operations and work to limt human impact on the environment – pick up trash around you and clean up after yourself or your group.
• Set a positive example for other Ski + Ride School and Resort employees.
• Adhere to all Resort Personal Identifying Information policies.
• Respect all employees’ and guests’ confidentiality.
• Full time, Uncertified Instructors are highly encouraged to teach skiing. Opportunities to teach snowboarding will be based on business needs, training, and certification.
• Other duties as assigned including but not limited to setting up learning areas before lessons, greeting guests, and working to support daily ski school operations throughout the day.

REQUIRED QUALIFICATIONS:

• Applicants must be 18 years of age or older at the start of the season.
• Enjoys working with children aged 3-14.
• Experience working with children is preferred but not required.
• Experience coaching or teaching any subject is preferred but not required.
• Ability to navigate all green and groomed-blue terrain skiing parallel or linking heel/toe turns. Your ski/snowboard ability may be evaluated.
• Own or have regular access to all appropriate gear for the duration of the season. Winter Park Resort Rental equipment is not suitable for paid use. Your gear may be inspected for safety

EDUCATION REQUIREMENTS:

• High School Diploma or GED (high school equivalency) is required

WAGE:

Uncertified Instructors are paid hourly. Hourly Teaching Rate Range: $21-22.75 DOE.  Hourly Non-Teaching Rate: $20. Private Lesson Request Commission starts at $9/hour. Hourly teaching incentives and tips are available throughout the season which may dramatically increase take home pay.

The base hourly pay range above represents the low and high end of Winter Park Resorts hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Winter Park Resorts total compensation package for employees. Other rewards may include many region-specific benefits.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position is considered strenuous. Physical activity levels required throughout the job are high and constant.
• Outdoor exposure to harsh environments including extreme cold, wind, snow, ice, high altitude, low visibility, sun, UV, extreme heights, etc is constant.
• Standing constantly
• Skiing or snowboarding constantly
• Loading, riding, unloading a chairlift or gondola frequently
• Walking on uneven or challenging terrain frequently
• Lifting 5-50lbs frequently
• Pulling or pushing 5-50lbs frequently
• Carrying 5-50lbs occasionally
• Speaking and hearing ordinary conversation, phones, radios constantly
• Seeing and reading constantly
• Operate a computer occasionally

WORKING CONDITIONS:

Indoor/Outdoor: While performing the duties of this job, the employee will be constantly exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the workplace is usually moderate.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

We do not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, sexual orientation, gender identity, veteran status, or any other status protected by state or local law.

Winter Park Resort will make reasonable accommodation for qualified individuals with known disabilities unless doing so would result in an undue hardship to Winter Park Resort. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

This job description in no way states or implies that these are the only duties to be performed in this position. I understand that this document does not create an employment contract, implied or otherwise, other than an “at will” relationship.