Current Job dates:
Currently recruiting for the season that runs from April 17th, 2025 to October 21st, 2025.
- Loading and unloading a high volume of guests on multiple train departures throughout the day
- Facilitating bus transfers and tours departing from depot
- Maintaining communication with tour partner agencies
- Answering questions via phone, email, and in person regarding White Pass products, Skagway locale and railroad history
- Maintaining safety and order on the loading platform with high volume of guest activity
- Enthusiasm for Skagway and the White Pass product
- A positive attitude and excellent teamwork skills
- Ability to remain calm and informative in high-intensity workplace while successfully coordinating multiple activities
- Willingness to work a flexible schedule
- Must possess basic knowledge of computers, with proficiency in email and Microsoft Word applications
- Excellent ability to clearly communicate information to the public in person and via outdoor PA system
- Ability to stay on task and take initiative in resolving logistical challenges
- Customer service experience a must
- Valid Driver’s License Required
Depot Stationmaster
Our DEPOT STATIONMASTER position is the friendly depot platform contact with our guests loading and offloading trains in town. Throughout the day you will be interacting with guests on an individual and group basis while greeting & answering questions, facilitating train loading and providing clear and concise communications in person and via PA System.
Duties:
Skills:
Retail Clerk
Our RETAIL CLERK position involves providing excellent customer service to our guests in a fast pace environment promoting sales, stocking, merchandising, and accurately recording orders placed over the phone. Staff is required to provide concise information to guests about the WP&YR schedules, history and other visitor information.
Ticket and Office Reservations
Our TICKET OFFICE AND RESERVATION STAFF position involves providing professional tour information in person, over the phone and via email. Staff assists with guest questions regarding our tour products and Skagway in general. You will be required to participate in train loading at the depot and assisting guests with finding tours.
Transportation Assistant
Our TRANSPORTATION ASSISTANT position is the friendly first contact with our guests on the cruise pier as they disembark the ship. Throughout the day you will be interacting with guests on an individual and group basis while greeting & answering questions, selling train tickets, actively loading shuttles from the Railroad Dock and providing customer support on the pier.
How to Apply
Be sure to check out our video highlighting the many jobs that make our operation run smoothly. We are sure you will want to join our team!
“Choo Choo” Choose Us for Summer Fun! Visit our website to view the video and submit an application* online by clicking APPLY HERE
* Please note that we are not accepting H-1B Visa candidate applications for the 2025 season.
* Our operating season is from April-October.
Contact Info
- Vickey Moy - Executive Director of Passenger Operations
- [email protected]
- 1-800-343-7373
- wpyr.com