White Pass & Yukon Route

Profile Jobs

Our TOUR GUIDE position involves providing a fun and informative narration onboard the train via a public address system during 2 to 6 hour tours. Throughout the day you will be interacting with guests on an individual and group basis while actively loading trains, providing tour information and participating in our retail sales program during the journey. As a number of our tours enter Canada, eligible candidates must have a valid passport.

We offer competitive pay, employee housing, and performance-based incentives. 

Our DOCK REPRESENTATIVE HELPER position is the friendly first contact with our guests on the cruise pier as they disembark the ship.  Throughout the day you will be interacting with guests on an individual and group basis while greeting & answering questions, facilitating train loading and providing a link between the company and the cruise line shore excursion departments. 

Duties

• Greet cruise ship guests on the pier in a friendly and approachable way
• Serve as a liaison between onboard train personnel and passengers when loading the train
• Field and answer questions from guests in a helpful and courteous manner
• Count tickets from daily sales
• Assist with loading/unloading up to 500 passengers in a safe and timely manner
• Directing cruise ship passengers on pier to proper tour location
• Perform crossing guard duties as needed

Skills

• Applicants should be friendly, reliable and enjoy working in a team setting
• Willingness to work a flexible schedule
• A positive attitude and excellent teamwork skills
• Strong public speaking skills – ability to communicate important information to the public and to coworkers
• Customer service experience a must
• Knowledge of Skagway and all tours that combine with the train
• Troubleshooting skills
• Must be able to stand for long periods of time and work outdoors in the elements
• Valid Driver’s License Required

Housing Available

Our RETAIL CLERK position involves providing excellent customer service to our guests in a fast pace environment promoting sales, stocking, merchandising, and accurately recording orders placed over the phone. Staff is required to provide concise information to guests about the WP&YR schedules, history and other visitor information.

Our BARISTA position involves providing excellent customer service in a fast pace, high volume Coffee Bar. We strive to serve exemplary espresso and give friendly individualized attention towards each guest. Baristas will be required to familiarize themselves with the local coffee we brew and sell along with the stocking and cleaning of the retail portion of our shops and behind the bar.