The Ranch at Rock Creek

Profile Jobs

Primary Purpose of Position
Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guests’ tables according to hotel specifications, courteously and efficiently.  Assist in the maintenance of the restaurant area and equipment. 

Essential Duties and Responsibilities

1. Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up of the restaurant/bar. 
2. Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections, correct glassware and garnishes in the restaurant. 
3. Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
4. Maintain complete knowledge of all menu items, preparation method/time, ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation. 
5. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
6. Maintain complete knowledge of POS system and manual systems.
7. Complete all opening and closing side duties as assigned.
8. Organize assigned station and ensure readiness prior to guest arrival.
9. Review daily specials and maintain awareness of 86’d items throughout the shift.
10. Take guests’ food and beverage order, utilizing suggestive techniques.
11. Input order into POS system and ensure transmission of food order and that order is verified by the kitchen. 
12. Retrieve all alcoholic beverages from the bar and serve to guests.
13. Open and serve wine/champagne bottles in accordance with departmental standards.
14. Make all varieties of coffee in accordance with the departmental standards.
15. Monitor and maintain cleanliness, sanitation and organization of assigned station and service area.
16. Guide the activities of the assigned assistant server, busser and food runner to ensure optimum service to the guest.
17. Clean and reset tables immediately after guest departs.
18. Complete all closing reports as assigned and leave duty after reporting to supervisor.

Education/Experience

1. 2 year experience as a fine dining server.
2. 5 year experience in industry.
3. Very good knowledge of wines, spirits and beers.
4. Very good product knowledge, preparation and cooking techniques.
5. Ability to satisfactorily communicate in English with guests, management and co-workers.
6. Food Handlers Certification.
7. High school graduate or equivalent and some college.
8. Certification of previous training in liquor, wine and food service.
9. Certification in alcohol awareness program.
10. Previous computer training on POS systems.

Special Skills/Equipment

1. Ability to anticipate and understand guest service needs.
2. Ability to be well organized, maintain concentration and think clearly when providing service to guest.    
3. Ability to focus attention on details.
4. Ability to suggestively sell restaurant menu items, beverages and wines.
5. Ability to access and input information into POS system.
6. Ability to maintain good coordination and timing while serving orders quickly.
7. Ability to work cohesively with co-workers as part of a team.
8. Ability to perform job functions with minimal supervision.
9. Ability to regularly lift and/or move up to 15 lbs., occasionally lift and/or move up to 40 lbs.
10.  Ability to stand for long periods of time and move frequently from area to area.

Primary Purpose of Position
The function of the Bellman/Driver is to work closely with the Front Desk staff to provide a positive first and last impression to guests when they arrive and depart the Ranch. Assist guests with their luggage, transportation and miscellaneous needs. Responsible for parking all cars quickly yet safely. The care and attention that goes with this position are crucial to the success of The Ranch as they convey a critical message to the guests about the property’s commitment to service.

 

Essential Duties and Responsibilities

• • Up to date with Daily arrivals/departures, in-house count;
  •  Know all room types, layout, décor, appointments and location;
  • Be able to communicate all the features and services of the hotel;
  • Share the hours of operation of each outlet;
  • Maintain parking facilities, layout and procedures.
• Greet arriving guests/visitors and bid farewell to departing guests/visitors.
• Assist guests and visitors into and out of their vehicles and assist with luggage and set up in accommodation.
• Communicate parking procedures to guests/visitors and offer to park vehicle for guest, if applicable.
• Ensure security of vehicle and its keys.
• Ensure all driveways are kept clear, and vehicles are not parked or left standing in illegal spaces.
• Answer departmental telephone within 3 rings, using proper greeting and telephone etiquette.
• Document phone requests for retrieving vehicles as specified; record time of completion.
• Retrieve guest vehicle keys from secured location and retrieve guest's vehicle from parking facility, following departmental procedures.
• Release vehicle to guest upon proper authorization of claim tickets. Open vehicle doors, assist guest into their car and close doors.
• Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
• Handle guest complaints and ensure guest satisfaction.
• Constantly maintain cleanliness of vehicles
• Follow our Core Values and provide amazing service for our guests.

Education/Experience

• Clean driving record, valid, current Driver's License.
• Previous experience working in a Bellman capacity preferred. 
• Customer Service experience in the hospitality industry preferred.
• HS Diploma
• Ability to work in a multi-tasking, fast paced environment.

Special Skills/Equipment

1. Uphold The Ranch at Rock Creek standards, policies and procedures
2. Communicate in clearly and effectively with guests/employees to their understanding.
3. Ability to provide legible written communication and directions.
4. Adhere to responsible, safe and conscientious driving rules.
5. Ability to use radio/pager and respond promptly.
6. Demonstrate strong customer service skills.
7. Must be able to stand, walk and move continuously. 
8. Open to flexible scheduling
9. Ability to prioritize, organize and make good judgments.
10. Ability to ensure the security of vehicles and hotel property.
11. Ability to perform assignments with minimal supervision.
12. Ability to work cohesively with co-workers as part of a team.
13. Ability to regularly lift and or move 50 lbs regularly

*Focused skills wanted = Fly fishing, shooting, ropes course*, yoga*

Primary Purpose of Position
Create a high-level experience for our guest by providing a fun, safe, clean and educational environment; as an Activities Guide you are responsible for leading and guiding guest on their daily activities. The activities department consists of the following guide roles: hiking, mountain biking, gun ranges, horseback, archery, fly fishing, paintball and kids program. All activities team members are expected to have some experience in these disciplines, personable and customer services oriented. Priority given to those who can start immediately and who can stay through October 2022.
Preference given to candidates with multiple skills. 

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays.  Employees who successfully complete the season will be eligible for a bonus.  Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.  

 

Essential Duties and Responsibilities

• Provide a safe environment for guests and coworkers.
• Ability to teach guest and employees proper activity techniques. 
• Help coworkers in activities and throughout The Ranch with day-to-day tasks and goals.
• Thoroughly understand and implement the SOP for each activity, as well as daily and weekly schedules.
• Respect and follow guest assignments and notes for that day’s activities, paying particular attention to special guest requests and occasions.
• Be ambitious in getting work done before being asked.
• Be organized and keep equipment and areas clean.
• Check guest sign-ups for activities on the Concierge Assistant system.
• Maintain special projects and goals for the activities department when guided activities are not assigned. (i.e. building new trails)
• Provide a warm welcome to guests visiting the Rod & Gun.
• Provide a FULL safety explanation to guests before departing on an activity.
• Assist  with boots, bike, or wader fittings.
• Provide unparalleled, professional instruction in their areas of specialty to make guests’ experiences unforgettable.
• Complete closing duties before leaving, including organizing the Rod & Gun,  providing a fond farewell to guests departing the Rod & Gun, cleaning all equipment and locking hazardous materials, refreshing waters and first aid materials. 

Education/Experience

• Bachelor's Degree preferred not required.
• Previous work in similar capacity and environment.
• Must be able to stand, sit, walk, ad move continuously for the duration of shift.
• Must be able to work a flexible schedule including evenings, weekends, nights.
• CPR/First Aid Certified. 
• Valid, current Driver's License.    

* is a plus

               See Activities Guide Job Description on Website! 

Front Desk Agents are the primary liaison between The Ranch and our guests. Agents represent our property to guests throughout their stay and handles all arrival and departure procedures. Most importantly Agents are responsible for managing guest requests by providing the highest possible guest service and product.

Essential Duties and Responsibilities
Maintains cleanliness standards consistent with current health department requirements ie dishwashing, mopping, sanitization of surfaces.
Maintains cleanliness and organization of all chemicals, cleaning equipment, and non-food items throughout kitchen facility.
Executes cleaning and sanitation of cooking equipment throughout kitchen as requested by Exec Chef, Exec Sous Chef, and Sous Chef.
Assists with basic food prep as well as plating assistance for banquets and special parties.
When required, participates in putting away of all food inventory.
Adheres to Ranch policies and procedures.
Performs duties as workload necessitates.
Maintains a positive and respectful attitude.
Communicates regularly and effectively with Executive Chef, Executive Sous Chef/Sous Chef about departmental issues.
Demonstrates flexible and efficient time management and ability to prioritize workload.
Consistently reports to work as required by daily and seasonal needs.
Meets departmental productivity standards.
Performs work in a safe and high quality manner.
Complies with laws, ordinances and regulations governing food preparation, service and disposal.

Preferred Education/Experience
High School graduate or equivalent.
Some level of culinary education
.
Valid driver’s license.
Knowledge of raw materials, food production processes, quality control, costs and other techniques for maximizing the effective production and services of prepared food.
Knowledge of relevant equipment as it pertains to procedures and operation of safe use.
Basic knowledge of the chemical composition, structure and properties of substances and the chemical processes and transformations that they undergo.  This primarily pertains to materials used for cleaning and sanitation.

The Ranch at Rock Creek, Relais & Chateaux and the World's only Forbes Travel Guide Five Star Guest Ranch is seeking Laundry Attendant. Responsible for the daily operations of the laundry facility and equipment. Qualifications: Experienced, Reliable, Trustworthy, Friendly and Professional.

AM Cook is a person who is in charge of preparing the food items in the pantry, fry and/or stations or other areas in the kitchen. He/she is also responsible for cleaning and maintaining the station in practicing good safety, sanitation, and organizational skills.

 

See more on TRRC Careers page.

This position reports to the Front Office Manager and is responsible for the overnight duties of the property. The hours of this position are typically 11pm-7am. Night Audit Associate gets private staff housing accommodations at no cost. We provide breakfast items to onsite employees and lunches cooked by our staff cook. This is a full year/full time position, with health benefits (med/vis/dental) and a matching 401k after 1 year of employment. 

A successful candidate will:

- have exceptional attention to detail 

- previous night audit experience preferred

- be able to work independently and efficiently

- have a strong work ethic

- be able to take constructive criticism

- pass a background check

Primary Purpose of Position

Line Cook is a person who is in charge of preparing the food items in the pantry, fry and/or stations or other areas in the kitchen. He/she is also responsible for cleaning and maintaining the station in practicing good safety, sanitation, and organizational skills.

 

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays.  Employees who successfully complete the season will be eligible for a bonus.  Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.  

 

Essential Duties and Responsibilities

1. Adheres to The Ranch at Rock Creek policies and procedures.
2. Acts as a role model within and outside The Ranch.
3. Performs duties as workload necessitates.
4. Maintains a positive and respectful attitude.
5. Communicates regularly and effectively with Executive Chef, Executive Sous Chef/Sous Chef about departmental issues.
6. Demonstrates flexible and efficient time management and ability to prioritize workload.
7. Consistently reports to work as required by daily and seasonal needs.
8. Meets departmental productivity standards.
9. Performs work in a safe and high quality manner.
10. Attendance and dependability: Can be depended on to report to work consistently as dictated by guidance, supervision, and leadership needs. Also is conscientious about timeframe of assignments.
11. Communication and contact: Communicates effectively both verbally and in writing with superiors, colleagues and individuals inside and outside the company.
12. Relationships with others: Works effectively and relates well with others including superiors, colleagues and individuals inside and outside the company.  The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
13. Collaborates with fellow team members on seasonal availability of ingredients.
14. When required, checks the quantity and quality of received products.
15. Estimates amounts of required supplies to properly fill out prep sheets.
16. Informs chefs or purchaser know when product needed for production is insufficient to properly perform duties.
17. When required, meets with chefs and FOH management to discuss special occasions such as parties and banquets.
18. Is aware of rotation timing of all F & B inventory at all times.
19. Maintains and enforces proper rotation of product with fellow team members at all times.
20. Collaborates with other personnel to plan and develop recipes, taking into account such factors as seasonal availability of ingredients and the likely number of members and guests.
21. Checks the quality of raw and cooked food products to ensure that standards are met.
22. Checks the quantity and quality of received products.
23. Follows sanitation practices, standards and regulations.

 

Education/Experience

1. High School graduate or equivalent.
2. Some level of culinary education
3. Customer service awareness; experience in front of guests, action stations, or conversing tableside.
4. Ability to basically communicate in Spanish.
5. Valid driver’s license.

 

Special Skills/Equipment

1. Knowledge of principles and processes for providing customer and personal services.  This includes member needs assessment, meeting quality standards for services and evaluation of member satisfaction.
2. Knowledge of raw materials, food production processes, quality control, costs and other techniques for maximizing the effective production and services of prepared food.
3. Knowledge of relevant equipment as it pertains to procedures and operation of safe use.
4. Basic knowledge of the chemical composition, structure and properties of substances and the chemical processes and transformations that they undergo.  This primarily pertains to materials used for cleaning and sanitation.
5. Coordination – ability to adjust actions in relation to others’ actions.
6. Communication – ability to speak easily with others to convey information effectively and to read and understand information and ideas presented in writing.

 

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.

Ranch Concierge / Ambassadors are responsible for receiving incoming calls, selling hotel rooms and entering and confirming all hotel room and reservations in SMS.  Foster a relationship with our guest before they get here by pre-booking all activities, spa treatments and documenting all special requests for each guest reservation. 

Primary Purpose of Position

1. Answer all incoming reservation calls in a polite and hospitable manner.
2. Follow the Leading Quality Assurance Standards for Reservations (see attached).
3. Anticipate guest needs by asking probing questions about their upcoming visit
4. Note and confirm the reservation with all pertinent guest information.
5. Accurately classify VIP codes per the hotel’s VIP procedures.
6. Communicate extraordinary requests, guest issues and any other pertinent information to management.
7. Maintain paper and online files in a neat and orderly fashion.
8. Maintain a neat work area.
9. Maintain accurate notes and traces to ensure full and proper follow-up to reservations action items.
10. Communicate guest concerns, requests and special requirements in a timely manner to appropriate departments.
11. Assist the Reservations Manager in managing hotel operations to maximize profitability and growth.
12. Assist the Director of Sales in entering and maintaining room group blocks
13. Ensure maximum room occupancy in line with company policies on rates and reservation rules. Achieve room revenue goals.

Education/Experience

1. High school diploma or equivalent
2. Previous call center experience beneficial
3. Knowledge of Word, Excel and Outlook mandatory.
4.  Springer Miller experience beneficial.
5. College or university qualifications beneficial. 
6. Experience should include prior hotel operations experience

Special Skills/Equipment

1.  Must have at least a high school diploma and Bi-lingual in English/Spanish beneficial
2. Ability to read and comprehend complex instructions, correspondence, and memos in English.
3. Ability to write complex correspondence.
4. Ability to hold and comprehend phone conversations.
5. Ability to calculate figures and amounts such as percentages and payments.
6. Ability to work with ease with US$.
7. Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
8. Ability to deal with problems with several variables.
9. Use of a 10 key adding machine.
10. Personal Computer Experience
11. Use of Word, Excel and Outlook
12. Basic Accounting skills
13. Ability to deal with written and reasoning skills.
14. Ability to fully comprehend complex equipment instructions
15. Ability to be seated and work on a computer for long periods of time.

 

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.

Primary Purpose of Position

Responsible for planning and executing the successful achievement of Rooms revenue as defined by the annual operating budget.

Full-time, onsite staff housing is available to employees at no cost. We offer a substantial benefits package for Full Time management positions. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.  

Essential Duties and Responsibilities

1. Proactively drive market share and revenue performance.

2. Constantly monitor defined competitive set and make timely, appropriate yielding decisions.

3. Develop overall pricing strategy to include all market segments and distribution channels.

4. Review Group / Event P&Ls to ensure profitability is being met with every piece of business.

5. Effectively manage and be in control of all rooms inventory.

6. Have a course of action to address concerns with the property’s occupancy and ADR figures.

7. Responsible for the effective implementation and compliance to hotel standards and procedures.

8. Ensure all distribution channels are maximized and show rate parity.

9. Share best practices with Rooms and Sales departments.

10. Lead the property’s weekly Revenue Meeting.

11. Produce accurate weekly forecasts: 30-60-90 day.

12. Develop and execute the daily selling strategy.

13. Analyze and communicate guest issues to include, but not limited to: guest inconvenience, guest reservation issues and guest rebates.

14. Oversee the development and effective execution of the internal communications and VIP Program.

15. Assist in the recruiting and training of the Rooms departments utilizing Forbes Travel Guide reservation standards, specifically with reservations and selling techniques.

16. Develop and implement packages, including package components and package revenue distribution.

17. Maintain a complete and thorough knowledge of the Employee Handbook and SOPs.

18. Actively participate in the Manager on Duty program.

19. Communicate relevant issues to the Assistant General Manager & General Manager. Have combative strategies prepared.

20. Actively participate in the creation of the annual budget: Rooms Day-By-Day, Rooms Stats and Rooms Expenses

 

Education/Experience

1. High School diploma or equivalent.

2. Bachelor’s degree, preferably in Business Management, HRTM or Accounting.

3. Minimum of three years’ experience in hospitality operations.

4. Computer training and proficiency in Microsoft Office: Outlook, Excel, Word and PowerPoint. Illustrator. Adobe Suite.

5. Understanding of PMS functionality.

6. Ability to satisfactorily communicate in English with guests, management and coworkers to their understanding.

7. Ability to provide legible communication.

8. Ability to compute basic mathematical calculations.

9. A valid driver’s license.

10. Previous hotel experience, preferably front and back-of-house.

11. Previous guest service training.

12. Knowledge of Springer Miller Systems and NAVIS.

Special Skills/Equipment

1. Ability to prioritize and organize work assignments and follow-up as necessary to receive desired results.

2. Ability to analyze and resolve problems exercising good judgment.

3. Ability to focus attention on details.

4. Ability to input and access information in aforementioned software programs.

5. Ability to analyze data, make meaningful conclusions and execute sound actions.

6. Ability to prepare and present effective presentations.

7. Ability to train staff to effectively execute systems and standards.

8. Ability to exert physical effort: lifting, bending, seated for long periods of time.

9. Ability to ensure security and confidentiality of employee, guest and company information.

10. Ability to work with limited direct supervision.

11. Ability to ascend and descend stairs.

 

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time

Room Attendants are responsible for maintaining the cleanliness of guest rooms and common areas following Forbes Five-Star guest standards at all time, which includes but not limited to making beds, cleaning bathrooms, dusting, vacuuming and replacing amenities. As a Room Attendant, your contribution helps ensure our guest have an enjoyable and comfortable stay here at The Ranch.

 

Essential Duties and Responsibilities

1. Clean guest rooms and common areas according to the Standard Operating Procedures and as assigned by supervisor.
2. Monitor proper function of guest room appliances and repair of furniture and fixtures.
3. Report any needed repairs to supervisor in timely manner.
4. Assist with responsibilities and duties of laundry during need periods.
5. Address guest concerns, requests and special requirements in a timely manner to housekeeping supervisor.
6. Maintain rooms and common areas of the property.
7. Maintain safe, secure and healthy work environment by following standards and procedures; complying with legal regulations.
8. Keep storage areas tidy and communicate supply needs to Housekeeping Supervisor.
9. Keep equipment operating by following operating instructions.
10. Promote teamwork and quality service through daily communication and co-ordinations with other team members.

Education/Experience

1. High School Diploma or equivalent 
2. Valid Driver’s License.
3. At least 6 months of prior housekeeping or hospitality experience.

Special Skills/Physical Demand

1. Ability to use radio/pager and respond in a timely manner.
2. Ability to perform assignments with minimal supervision and focus attention on details.
3. Ability to ensure security and confidentiality of guest and company information.
4. Ability to work cohesively with co-workers as part of a team.
5. Ability to lift and or move 15lbs and occasionally lift or move 30 lbs.
6. Ability to stand for long periods of time and move frequently from area to area.

**All Candidates must be prepared to supply Barn Manager with a Western riding video**

 

Essential Duties and Responsibilities

1. Guide trail rides with Ranch guests, and oversee that all riders stay safe and expectations are exceeded.
2. Interact with guests to make each ride is safe, educational and fun.
3. Participate in barn activities such as stagecoach rides, barn dances, breakfast rides, and rodeos.
4. Assist in the care of herd health, bringing concerns or issues to the Barn Manager’s attention.
5. Perform daily chores and ensure tack and supplies are in good working order.
6. Proactively help coworkers in the barn and throughout the Ranch with day-to-day tasks.

Education/Experience

1. High school diploma and valid, current Driver’s License.
2. Must be able to stand, sit, walk, and move continuously for duration of shift.
3. 5+ years of working with horses in any environment (training, trail rides, competition).
4. Trained and competent in western riding.
5. Rodeo experience preferred.
6. Teamster experience preferred.
7. Basic equine first aid.
8. Must be able to life up to 50 lbs with little accommodation. 
9. Previous Wrangler experience in a Hospitality area preferred. 

Please apply online! 

Essential Duties and Responsibilities

1. Performs daily walk through of Lodge to inspect boiler operations, systems function, and pool operation.
2. Removes trash from Lodge area daily.
3. Stocks firewood.
4. Performs repairs on buildings under the supervision of Director of Engineering.
5. Assists in moving any equipment or furniture around the Ranch that might be needed for special functions.
6. Regularly checks boiler/furnace in all buildings on Ranch.
7. Maintains safe chemical levels in all hot tubs and the pool when open.
8. Take regular action to keep guest room and areas fully operable for guest comfort and safety and the work environment safe for fellow associates.
9. Use your wits and technical abilities to solve problems and make repairs effectively and efficiently.
10. Responds to all other staff in need of help with any sort of maintenance issue.
11. Answers radio to receive incoming maintenance requests as needed.
12. Performs regular maintenance on vehicles.
13. Keeps equipment operating by following operating instructions; troubleshooting breakdowns; and performing preventive maintenance?
14. Assists wherever needed to help with Ranch operations- especially where guests are concerned.
15. Performs snow removal when needed (walkways and tent roofs).
16. Regularly check light bulbs and replaces as needed – all buildings on Ranch
17. Maintains safe, secure, and healthy work environment by, following, and enforcing standards and procedures; complying with legal regulations.
18. Other duties as assigned.

Education/Experience

1. High School diploma or equivalent and/or one year of experience in a hotel or related field required.
2. At least two years of progressive experience in a hotel or related preferred
3. Valid Driver’s License

Special Skills/Physical Demand

1. Ability to use radio/pager and respond in a timely manner.
2. Flexible and long hours sometimes required.
3. Ability to perform assignments with minimal supervision and focus attention on details.
4. Ability to prioritize, organize work assignment and follow-up to achieve desired results.
5. Ability to ensure security and confidentiality of guest and company information.
6. Ability to work cohesively with co-workers as part of a team.
7. Ability to regularly lift and or move 25 lbs. and occasionally lift or move 50 lbs.
8. Ability to stand for long periods of time and move frequently from area to area.

Summary:

Event Housemen perform event set-up and tear down, assembly of items, housekeeping and maintenance tasks as assigned. 

Responsibilities:

• Sets up tables, chairs, staging, dance floor, lights, and other equipment according to the room diagrams and event resumes
• Tears down equipment and supplies after events are over and put them in appropriate storage facilities or other locations
• Maintains cleanliness in the event spaces, including hallways and other common areas
• Keeps service corridors and storage areas clean, organized, and unobstructed
• Operates various types of equipment, and tools. Including, driving with a  trailer
• Reads and understands room diagrams and event resumes in order to set event spaces accordingly
• Interacts with other staff and event planners, and responds quickly to needs and requests
• Other duties as assigned by management

Requirements:

Must have high school diploma or equivalent GED and must be able to read and write at a level necessary for successful job performance
Must be 18 years of age or older
Must be available to work flexible hours and days including early morning, days, evenings, weekends and holidays
Must be able to stand and walk for long periods of time and lift objects up to 75 pounds
Possession of, or ability to obtain a valid driver’s license

Summary:

Event Houseman will perform event set-up and tear down, assembly of items, housekeeping and maintenance tasks as assigned. 

Responsibilities:

• Sets up tables, chairs, staging, dance floor, lights, and other equipment according to the room diagrams and event resumes
• Tears down equipment and supplies after events are over and put them in appropriate storage facilities or other locations
• Maintains cleanliness in the event spaces, including hallways and other common areas
• Keeps service corridors and storage areas clean, organized, and unobstructed
• Operates various types of equipment, and tools. Including, driving with a  trailer
• Reads and understands room diagrams and event resumes in order to set event spaces accordingly
• Interacts with other staff and event planners, and responds quickly to needs and requests
• Other duties as assigned by management

Requirements:

Must have high school diploma or equivalent GED and must be able to read and write at a level necessary for successful job performance
Must be 18 years of age or older
Must be available to work flexible hours and days including early morning, days, evenings, weekends and holidays
Must be able to stand and walk for long periods of time and lift objects up to 75 pounds
Possession of, or ability to obtain a valid driver’s license

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays.  Employees who successfully complete the season will be eligible for a bonus.  Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.  

 

Primary Purpose of Position

The Events Coordinator position will plan, organize and help execute events for large groups. This position will work under the Events Manager, and should be present during event executions.

Essential Duties and Responsibilities

1. Have intimate knowledge of all on-Ranch activities and function spaces.
2. Be the point of contact, communicate to group and/or group contact via email, phone calls and in person to ensure that the group itineraries are accurately maintained.
3. Prepare for each catering/group arrival, prepare pickup, billing information, deposits, filing, VIP information, correspondence, etc...; interact with booking contacts as needed. Correctly record catering/group rooms and revenue in the property management system.
4. Create and update catering/group block notes to provide relevant data pertaining to all reservations and coordinate with other departments as needed to provide reservation information and needs as specified in contract.
5. Attend Resume/BEO meeting and group pre-convention meetings.
6. Develops and distributes in-house Banquet event orders, Resumes, pre and post events and makes all necessary revisions.

Education/Experience

1. Experience working at the Ranch at Rock Creek (Preferred)
2. 1 year of experience working in a similar role  (Preferred)
3. Working knowledge of Delphi and SMS (Preferred)
4. Track record of delivering exceptional guest or client experience (Required)
5. Proficient in Microsoft Word, Excel and Power Point (Required)
6. Appropriate professional appearance and demeanor (Required)
7. Excellent organization skills (Required)
8. Driver’s License

 

Special Skills/Physical Demand

1. Utilization of appropriate interpersonal skills to guide and coordinate the efforts of individuals to gain the desired results.  Assist individuals to understand and appreciate the relationship of their roles to the broader organization perspective.
2. Considerate of the feelings and needs of other and responds to the needs of others with a sense of urgency.
3. Willingness to do what it takes to get the job done right focusing on problem prevention for individual or group efforts.
4. Ability to perform assignments with minimal supervision and focus attention on details to ensure superior performance.
5. Ability to ensure security and confidentiality of guest and company information.
6. Effective expression in individual or group situations (includes gestures and non-verbal communications).
7. Effective expression of thoughts and messages in written format (includes clarity, grammar, spelling, conciseness etc.).
8. Ability to extract information in oral communication to clarify communication through questioning, restating what was heard.
9.  A team player who facilitates inter-department and inter-ranch cooperative actions consistent with overall ranch objectives.

 

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.

Candidates MUST be able to work until January 2023 with FT Year Round potential! 

 

Assist PM Dining Room Manager in training, executing and maintaining excellent guest PM service experience.  The PM Lead Server will help lead by example and work with the PM Dining Manager to continue elevating the PM experience.

Essential Duties and Responsibilities

 

1. In the absence of the PM Dining Manager, assume the responsibility of the day-to-day operations of the restaurant and satellite dining locations. This includes training and management of staff, the procurement allocation of services and inventory, and providing excellent customer service.
2. Manage tables and ticket times communicating adjustments that need to be made with the kitchen and service staff (Expo). 
3. Set the example and enforce the rules and standards that are in place.
4. Train staff on table/seat/station numbers, room capacity, hours of operation, proper table set-up of the dining service.
5. Ensure each party is welcomed to the dining room as well wish them a farewell at their departure.
6. Strong knowledge and ability to train staff on product knowledge (food/wine) and proper steps of service.
7. Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
8. Comply with all departmental policies/service procedures.
9. Manage and complete all opening side duties assigned to a specific service.
10. Organize assigned station and ensure readiness prior to guest arrival.
11. Review daily specials and maintain awareness of 86’d items throughout the shift and communicate to line staff ensuring they are ready for service.
12. Monitor and maintain cleanliness, sanitation and organization of assigned station and service area.
13. Guide the activities of the assigned assistant server, bus person and food runner to ensure optimum service to the guest.
14. Complete closing duties as expected

 

 

Education/Experience

 

1. Prior experience in a supervisory role (restaurant preferred). Including involvement in training, leadership and accountability.
2. Very good knowledge of wines, spirits and beers
3. Very good product knowledge – preparation and cooking techniques

 

 

Special Skills/Equipment

1. Flexible schedule-ready to jump in and assist in any aspect of service
2. Attention to detail
3. Clear communication
4. Very clear understanding of the expected steps of service
5. Ability to meet the physical demands of a restaurant role
6. Ability to remain calm under pressure
7. Be solution oriented

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.

Primary Purpose of Position:

The Lead AM server is responsible for maintaining guest and staff needs during AM service in a five star environment. Table side beverages, coursed meals, banquet events, and any additional guest needs during service. Excellent communicator between guests and kitchen staff. Strives to bring meaningful dining experiences to the guest, and eager to learn more about food and wine. Hospitality driven with a guest-first mentality.

 

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays.  Employees who successfully complete the season will be eligible for a bonus.  Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.  

 

Essential Duties & Responsibilities:

1. Report to work on time, pressed uniform, name-tag, and extremely well groomed
2. Responsible for cleanliness of the dining spaces
3. Responsible for the cleanliness and care of the Ranch’s china, glassware and silverware
4. Able to carry plates and trays
5. Able to pour water and wine table-side
6. Able to maintain professional demeanor under stress
7. Able to multi-task and organize time-sensitive tasks
8. Responsible for sharing all tasks among your team in the preparation, execution and cleanup of service.
9. Able to work on a team
10. Able to write clearly  
11. Willing to learn about food and wine
12. Ability to speak about food and wine knowledgably and accurately
13. Passionate about the guest experience
14. Willing to cross-train in other departments
15. Responsible for making menus at AM dining and suggestions for wine/beer pairings
16. Leading by example with direction from the AM Service Manager
17. Able to assist other AM Servers with daily tasks and answer any questions about service

Education/Experience:

1. High School Education Required
2. Experience in hospitality or restaurant environment required
3. 1-2 years fine-dining experience preferred   

Special Skills

1. Fluent in English
2. Excellent written and verbal communication skills
3. Excellent people skills

   Dining Room Server   *Still  hiring for 2022 *

Primary Purpose of Position
Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guests’ tables according to hotel specifications, courteously and efficiently.  Assist in the maintenance of the restaurant area and equipment. 

 

Full-time, year-round employees enjoy a benefits package that includes insurance, PTO, and holidays.  Employees who successfully complete the season will be eligible for a bonus.  Shared, onsite staff housing is available to employees at no cost. The Ranch also provides complimentary access to basic food items and a daily lunch provided by our staff cook.  

 

Essential Duties and Responsibilities

1. Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up of the restaurant/bar. 
2. Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections, correct glassware and garnishes in the restaurant. 
3. Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
4. Maintain complete knowledge of all menu items,  preparation method/time, ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation. 
5. Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
6. Complete all opening and closing side duties as assigned.
7. Organize assigned station and ensure readiness prior to guest arrival.
8. Review daily specials and maintain awareness of 86’d items throughout the shift.
9. Take guests’ food and beverage order, utilizing suggestive techniques.
10. Retrieve all alcoholic beverages from the bar and serve to guests.
11. Open and serve wine/champagne bottles in accordance with departmental standards.
12. Make all varieties of coffee in accordance with the departmental standards.
13. Monitor and maintain cleanliness, sanitation and organization of assigned station and service area.
14. Guide the activities of the assigned assistant server, busser and food runner to ensure optimum service to the guest.
15. Clean and reset tables immediately after guest departs.
16. Complete all closing reports as assigned and leave duty after reporting to supervisor.

Education/Experience

1. 2 year experience as a fine dining server.
2. 5 year experience in industry.
3. Very good knowledge of wines, spirits and beers.
4. Very good product knowledge, preparation and cooking techniques.
5. Ability to satisfactorily communicate in English with guests, management and co-workers.
6. Food Handlers Certification.
7. High school graduate or equivalent and some college.
8. Certification of previous training in liquor, wine and food service.
9. Certification in alcohol awareness program.
10. Previous computer training on POS systems.
11. Valid Drivers License.