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Current Job Openings

Facilities
Landscaper
Philipsburg
Landscaper
Department: Facilities
Reports to: Director of Facilities 
Exempt/Non-Exempt: Non-Exempt
PRIMARY PURPOSE
The Landscaper ensures the resort’s exterior grounds, gardens, and landscaping meet the highest standards of luxury and aesthetic appeal. This position is responsible for maintaining a pristine environment that enhances the guest experience through meticulous care of plant life, walkways, and outdoor amenities. The Landscaper’s duties are an essential part of ensuring the property meets the standards of our luxury guests as well as the expectations laid out for Forbes Five-Star properties and members of Relais & Chateaux.
KEY RESPONSIBILITIES
• Maintains all lawn areas including mowing, trimming, edging, and fertilizing to ensure a manicured appearance.

• Cultivates and cares for flower beds, shrubs, and trees including planting, pruning, watering, and weeding.

• Identifies and treats plant diseases and insect infestations using appropriate and safe methods.

• Ensures all pathways, driveways, and parking areas are free of debris, leaves, and trash.

• Operates and maintains landscaping equipment including mowers, trimmers, blowers, and irrigation systems.

• Monitors the irrigation schedule to ensure optimal water conservation and plant health.

• Assists with the setup and breakdown of outdoor events, ensuring the grounds are prepared for guest usage.

• Removes snow and ice from walkways and entryways during winter months to ensure guest and staff safety.

• Reports any safety hazards or maintenance needs regarding outdoor furniture, lighting, or structures to management.

• Interacts with guests in a professional and welcoming manner while performing duties, respecting their privacy and relaxation.

• Adheres to all safety protocols and uses personal protective equipment as required.
QUALIFICATIONS
• High school diploma or equivalent preferred.

• Previous experience in landscaping, groundskeeping, or horticulture, preferably in a luxury or hospitality setting.

• Knowledge of local plant life, gardening techniques, and turf management.

• Ability to operate various landscaping machinery and hand tools safely.

• Strong work ethic and the ability to work independently with minimal supervision.

• Ability to lift, carry, push, and pull up to 50 pounds.

• Ability to stand, walk, kneel, and bend for extended periods.

• Willingness to work outdoors in various weather conditions including heat, rain, and snow.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
The Ranch at Rock Creek is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.
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Food & Beverage
Barback
Philipsburg
Barback
Department: Food & Beverage
Reports to: Bar Manager
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Barback is responsible for delivering exceptional performance in their role, embodying Ranch core values, and upholding the standards set for Forbes Five-Star properties and members of Relais & Chateaux. This role allows the Bartenders to focus 100% of their attention on delivering expertly crafted beverages and outstanding bar service, contributing directly to the property’s reputation for excellence. 
KEY RESPONSIBILITIES
• Assist with opening and closing duties including restocking the bar & ensuring the Bartenders consistently have plenty of clean, polished glassware.

• Manage preparation and storage of ingredients for the bar areas including juices, syrups, garnish fruits, batches, and infusions.

• Aid the Bartenders in maintaining a clean and organized bar area, adhering to all sanitation and safety guidelines.

• Monitor inventory and maintain organization of products in backstock, alerting management when replacements are necessary.

• Maintain awareness of current cocktail offerings; be able to answer guest questions when necessary.

• Maintain a guest-facing appearance; interact with guests in a friendly and professional manner when appropriate.

• Bus the Bar and Saloon areas, wiping tables and cleaning up spills when necessary.

• Remove and dispose of bags from trash receptacles in and around the Bar and Saloon areas.

• Collaborate with other Food & Beverage team members to ensure efficient service and cohesive guest experiences.

• Perform additional duties as assigned by Bar Manager.
QUALIFICATIONS
• High school diploma or equivalent preferred.

• Prior experience as a Barback preferred, especially in a luxury or high-volume environment.

• Basic knowledge of beer, wine, and liquor preferred.

• Strong communication, interpersonal, and guest service skills.

• Ability to work independently and collaboratively in a fast-paced, high-expectation environment.

• Ability to stand and walk for extended periods and frequently bend, lift, and carry up to 60 pounds.

• Ability to work flexible hours, including weekends and holidays, as required by Ranch needs.

• Manual dexterity to operate bar equipment and handle glassware. 
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
The Ranch at Rock Creek is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.
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Spa & Wellness
Spa Receptionist and Attendant
Philipsburg
Spa Receptionist & Attendant
Department: Spa & Wellness
Reports to: Spa Supervisor
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Spa Receptionist & Attendant is responsible for supporting the daily operations of the spa by providing exceptional guest service, maintaining pristine spa facilities, and assisting with front desk and treatment flow needs. This role is essential in creating a calm, welcoming, and luxurious spa environment that reflects Forbes Five-Star standards and the values of Relais & Châteaux. With professionalism, warmth, and attention to detail, the Spa Receptionist & Attendant ensures each guest experience feels intentional, seamless, and restorative from arrival to departure.
KEY RESPONSIBILITIES
•  Welcomes spa guests with warmth and professionalism, providing clear communication about spa amenities, services, and expectations.

• Assists with spa reception duties including answering phones, scheduling appointments, guest check-in and checkout, retail sales, and processing payments.

• Maintains cleanliness, organization, and presentation of all spa spaces including relaxation areas, locker rooms, restrooms, treatment rooms, and back-of-house areas.

• Between services, prepares locker and treatment rooms according to spa Standard Operating Procedures including linen changes, sanitation, and restocking amenities.

• Ensures towels, robes, slippers, water, tea, and spa amenities are stocked, fresh, and beautifully presented at all times.

• Anticipates guest needs and responds promptly, discreetly, and graciously to requests or concerns.

• Supports therapists and estheticians by assisting with room flow, laundry, and operational needs during busy periods.

• Monitors spa equipment, furniture, and fixtures; reports maintenance or repair needs promptly.

• Maintains a safe, clean, and tranquil environment by following all safety, sanitation, and health regulations.

• Keeps storage, linen, and supply areas well-organized and properly stocked.

• Promotes teamwork and service excellence through clear communication and collaboration with spa and resort team members.

• Performs additional duties as assigned by the Spa Supervisor or Manager. 
QUALIFICATIONS
• High school diploma or equivalent required.

• Prior experience in luxury hospitality, spa, wellness, or guest service roles preferred.

• Strong attention to detail with a commitment to cleanliness and presentation.

• Ability to work proactively, remain calm in a quiet luxury environment, and adapt to changing guest needs.

• Excellent communication skills with a professional, warm demeanor.

• Ability to maintain utmost confidentiality and discretion at all times.

• Ability to stand, walk, bend, and reach for extended periods.

• Ability to lift and move up to 50 lbs. regularly.

• Comfortable using booking systems, phones, radios, and internal communication tools.

• Ability to work weekends, holidays, and flexible shifts as needed.
COMPENSATION
• Hourly plus gratuities and ranch fee

• Seasonal bonus

• Retail sales commissions 
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
The Ranch at Rock Creek is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.
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Activities Department
Activities Guide
Philipsburg
 Activities Guide I
Department: Activities
Reports to: Activities Director
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Activities Guide is the face of adventure and the primary architect of the guest experience, responsible for providing high-level, educational, and safe outdoor experiences in a world-class environment. Guides lead a diverse range of activities including hiking, mountain biking, shooting sports (gun ranges and archery), fly fishing, paintball, and seasonal winter sports such as cross-country skiing and snowshoeing. The ideal candidate is a professional educator and outdoorsperson who balances technical expertise with unparalleled customer service. This role is essential in ensuring guests receive an experience consistent with the standards set for Forbes Five-Star properties and members of Relais & Chateaux.
KEY RESPONSIBILITIES
• Provide unparalleled, professional instruction in specialized disciplines to ensure guests of all skill levels have a memorable and educational experience.

• Deliver a warm, professional welcome to all guests visiting the Rod & Gun Club.

• Actively monitor guest sign-ups and schedules via the Concierge Assistant system.

• Personalize every excursion by following specific guest notes, celebrating special occasions, and accommodating unique requests.

• Facilitate the Kids Program, ensuring a fun, engaging, and safe environment for younger guests.

• Provide a "fond farewell" to all guests, ensuring their needs have been met and equipment is properly returned.

• Prioritize the safety of guests and coworkers above all else; maintain a proactive "safety-first" mindset.

• Deliver comprehensive safety briefings to every guest before departing for any activity.

• Maintain a thorough understanding of and strict adherence to Standard Operating Procedures (SOPs) for every activity offered.

• Ensure all first aid materials and water supplies are constantly refreshed and ready for immediate use.

• Secure all hazardous materials and equipment according to company safety protocols during closing duties.

• Assist guests with technical fittings including boots, bikes, waders, and other specialized gear.

• Maintain organizational excellence within the Rod & Gun Club and all activity staging areas.

• Execute daily and weekly schedules with precision and punctuality.

• Complete all closing duties, including cleaning equipment and organizing facilities, to ensure the department is "show-ready" for the following day.

• Contribute to long-term departmental goals and special projects, such as trail building and maintenance, when guided activities are not scheduled.

• Collaborate with coworkers across all departments to assist with day-to-day tasks and overall Ranch goals.
QUALIFICATIONS:
• Bachelor's Degree preferred.              

• Valid, current driver’s license required.

• Previous experience in a similar capacity (luxury guiding, outdoor education, or high-end hospitality) is highly preferred.

• Proven competency in several of the following: fly fishing, shooting sports, mountain biking, or winter sports.

• Current CPR/ First Aid certification required.

• Exceptional interpersonal skills with the ability to engage with diverse groups of people.

• Ability to stand, sit, walk, and move continuously for the duration of a shift in various weather conditions and terrain.

• Ability to lift and carry heavy equipment as required by specific activities (e.g., bikes, waders, archery equipment).

• Ability to work a flexible schedule, including evenings, weekends, nights, and holidays.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
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Food and Beverage
Bartender
Philipsburg
Bartender
Department: Food & Beverage
Reports to: Bar Manager
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Bartender is responsible for delivering exceptional performance in their role, embodying Ranch core values, and upholding the standards set for Forbes Five-Star properties and members of Relais & Chateaux. This position ensures guests receive expertly crafted beverages and outstanding bar service. Through seamless anticipatory service, quality products, and exceptional guest experiences, the Bartender contributes directly to the property’s reputation for excellence.
 KEY RESPONSIBILITIES
• Prepare and serve alcoholic and non-alcoholic beverages in accordance with established recipes and presentation standards.

• Maintain a clean, organized, and well-stocked bar area, adhering to all sanitation and safety guidelines.

• Interact with guests in a friendly and professional manner, taking orders, making recommendations, and ensuring guest satisfaction.

• Collaborate with other Food & Beverage team members to ensure efficient service and cohesive guest experiences.

• Adhere to all local, state, and federal laws regarding the sale and service of alcohol, including checking identification to verify legal drinking age.

• Accurately process payments, operate POS systems, and handle cash and credit transactions.

• Monitor inventory levels of bar supplies, spirits, and garnishes; communicate replenishment needs to the Bar Manager.

• Perform additional duties as assigned by Bar Manager.
QUALIFICATIONS
• Minimum of 2 years of experience as a bartender in a high-volume or luxury hospitality setting.

• Valid TIPS or equivalent responsible alcohol service certification required.

• Excellent knowledge of classic and contemporary cocktails, spirits, wine, and beer.

• Strong communication, interpersonal, and guest service skills.

• Ability to work independently and collaboratively in a fast-paced, high-expectation environment.

• Ability to stand and walk for extended periods and frequently bend, lift, and carry up to 25 pounds.

• Ability to work flexible hours, including weekends and holidays, as required by Ranch needs.

• Manual dexterity to operate bar equipment and handle glassware.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
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Nest
Childcare Provider
Philipsburg
Childcare Provider
Department: Nest
Reports to: Childcare Manager
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Childcare Provider is responsible for delivering exceptional performance in their role, embodying Ranch core values, and upholding the standards set for Forbes Five-Star Properties and members of Relais & Chateaux. By consistently providing a safe, positive, and caring environment to the children in their care, this role develops the parental rapport required for parents to be comfortable with their children in Ranch care. The Childcare Provider must be professional, patient, dependable, energetic, and loving, with a passion for child care and making a difference in the lives of children.
KEY RESPONSIBILITIES
• Developmentally appropriate and play-based child interaction.

• Meet the emotional, social, physical and cognitive needs of each child.

• Prepare meals for the children in Ranch care, following dietary restrictions.

• Maintain daily open communication with parents.

• Keep clear and correct records regarding accidents, medication, and daily parent reports.

• Develop and maintain a warm, high-quality learning environment.

• Maintain confidentiality.

• Maintain a positive, safe and healthy environment; report any suspected abuse to supervisor.

• Attend all staff meetings at The Ranch at Rock Creek

• Meet all applicable licensing/registration regulations.

• Be a positive influence in the lives of children and their parents
QUALIFICATIONS
• High school diploma or equivalent required.

• Previous supervisor and childcare experience preferred.

• CPR and First Aid certification required.

• Must provide up-to-date immunization records (measles, mumps, rubella, tetanus, and diphtheria).

• Must attend Basic Daycare Orientation within 60 days of hire and complete an additional 8 hours of approved training annually

• Excellent communication skills, both verbal and written, in the primary language(s) used in the workplace.

• Ability to stand and exert well-paced mobility for up to 6 hours in length, lift up to 25 lbs. regularly, bend, stoop, squat, and stretch (sometimes in limited space).

• Manual dexterity to use and operate all necessary equipment; ability to grasp and write.

• Adequate hearing ability and visual acuity required to communicate with children, providers and parents. 
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
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Food & Beverage
Director of Food & Beverage
Philipsburg

Director of Food & Beverage
Department: Food & Beverage
Reports to: General Manager
Exempt/Non-Exempt: Exempt (Salary)
PRIMARY PURPOSE
The Director of Food & Beverage oversees all aspects of the Ranch’s Food & Beverage division to ensure exceptional guest experience, operational efficiency, and financial performance. This role is responsible for leading departmental managers, achieving revenue and cost objectives, and ensuring that service, quality, and compliance meet the standards of our luxury guests as well as those set for Forbes Five-Star properties and members of Relais & Chateaux.
KEY RESPONSIBILITIES
• Provides strategic direction and operational leadership across all F&B outlets including dining locations, bars, banquets/events, and in-room dining.

• Develops and manages departmental budgets, forecasts, and financial performance (revenue, cost of sales, labor, and expenses).

• Oversees menu development in collaboration with the Executive Chef; ensures creativity, quality, and profitability.

• Ensures compliance with all health, safety, and liquor regulations.

• Approves purchasing, invoices, and inventory processes to maintain cost control and operational efficiency.

• Recruits, trains, coaches, and evaluates management staff to promote a high-performing and engaged team culture.

• Monitors guest satisfaction through direct interaction, feedback channels, and service recovery when needed.

• Implements and maintains standards of cleanliness, service, and presentation throughout F&B outlets.

• Leads regular departmental meetings and collaborates with other Ranch leaders to achieve organizational goals.

• Fulfills expected Executive leadership responsibilities including participation in Manager on Duty scheduling and attendance at scheduled property leadership meetings and activities.

• Stays current on industry trends, competitive offerings, and best practices to drive innovation.

• Completes other duties as assigned by General Manager.
QUALIFICATIONS
• Minimum 5 years of progressive leadership experience in Food & Beverage management.

• Elevated or luxury dining experience: training/experience in Forbes Standards or experience in Relais & Chateaux properties.

• High school diploma or equivalent required; college degree in Hospitality Management preferred.

• Must be at least 21 years of age.

• Strong financial acumen with proven experience in budgeting, forecasting, and cost control.

• Excellent leadership, organizational, and communication skills.

• Strong wine knowledge; sommelier certification preferred.

• Ability to obtain any required food handling and alcohol service certifications.

• Ability to stand and walk for extended periods.

• Ability to lift and carry up to 20 lbs. and perform duties that include bending, reaching, and moving throughout the property.

• Must be able to work flexible hours, including evenings, weekends, and holidays.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
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Transportation
Driver/Bell Staff
Philipsburg
Driver/Bellman
Department: Transportation
Reports to: Front Office Manager
Exempt/Nonexempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Driver/Bellman works closely with the Front Desk staff to provide a world-class first and last impression to guests when they arrive and depart the Ranch. By providing a warm welcome and sendoff to each guest, the driver/bellman helps ensure that each guest experience meets the expectations set for Forbes Five-Star properties and members of Relais and Chateaux for the entirety of their stay. This role goes above and beyond just taking care of logistical needs – assisting with any luggage, transportation and miscellaneous requests – by noting guest wishes, hopes, and dreams discussed on rides to and from the Ranch and reporting them to applicable departments to provide the highest level of anticipatory service. The care and attention of the driver/bellman are crucial to the success of the Ranch as they convey a critical message to the guests about the property’s commitment to service excellence.
KEY RESPONSIBILITIES
• Stays up to date on Daily arrivals/departures, in-house count, and special guest requests.

• Maintains extensive knowledge of all room types, layout, décor, appointments and locations.

• Maintains accurate and up-to-date knowledge of and effectively communicates all Ranch features, services, and amenities and the hours of operation of each outlet.

• Maintains parking facilities, layout and procedures.

• Proactively greets arriving guests and bids farewell to departing guests with genuine warmth.

• Assists guests into and out of their vehicles and with luggage and set up in accommodation.

• Clearly communicates parking procedures to guests and offers to park vehicles for guests when applicable.

• Maintains an organized key management system to ensure security of all vehicles and keys.

• Ensures all on-property driveways are kept clear and parks or idles vehicles safely and legally when off property.

• Answers departmental telephone and radio within established timeline (e.g., 3 rings), using proper greeting and telephone etiquette.

• Documents phone requests for retrieving vehicles as specified, keeping accurate and thorough record of completed requests.

• Retrieves guest vehicle keys from secured location and guest vehicles from parking facility, following departmental procedures.

• Releases vehicles to guests only upon proper authorization of claim tickets and positive guest verification. Opens vehicle doors, assist guests into cars, closes doors.

• Maintains accurate and timely knowledge of local attractions and activities to recommend for guest inquiries.

• Handles guest complaints and ensures guest satisfaction, escalating complex issues promptly to management.

• Constantly maintains cleanliness of all Ranch vehicles.

• Follows Ranch Core Values and provides impeccable service for guests. Upholds The Ranch at Rock Creek standards, policies, and procedures.
QUALIFICATIONS
• Clean driving record and valid, current Driver's License required. (Subject to annual review)

• High School Diploma required.

• Previous experience working in a Bellman capacity preferred.

• Customer Service experience in the hospitality industry preferred, ideally in a luxury setting.

• Comfortable multi-tasking, and able to thrive in a fast-paced environment.

• Proven track record of reliability and punctuality.

• Clear and effective communication with guests and employees, ensuring understanding.

• Ability to provide legible written communication and directions.

• Adherence to responsible, safe and conscientious driving rules.

• Strong, demonstrated customer service skills.

• Open to flexible scheduling including evenings, weekends, and holidays.

• Ability to prioritize, organize and make good judgments.

• Ability to ensure the security of vehicles and Ranch property.

• Ability to perform assignments independently and with minimal supervision.

• Ability to work cohesively with co-workers as part of a team.

• Ability to stand, walk and move continuously and regularly lift and move up to 50 lbs.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
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F&B
F&B Front of House Manager & Sommelier
Philipsburg
F&B Front of House Manager & Sommelier
Department: Food & Beverage
Reports to: Director of Food & Beverage
Exempt/Non-Exempt: Exempt (Salary)
PRIMARY PURPOSE
The F&B Front of House Manager is responsible for directing and organizing the activities of the restaurant & bar departments to maintain food and beverage quality, service, and guest experience that meets the standards set for Forbes Five-Star properties and members of Relais & Chateaux. Collaboration with other Ranch departments including Culinary, Events and Sales ensures seamless operation and alignment with the luxury brand standards of The Ranch at Rock Creek. This role manages daily operations such as opening and closing the restaurant, hiring and training restaurant staff, scheduling and managing payroll, and ensuring high service levels to achieve and maintain guest satisfaction. In addition, this role acts as our in-house Sommelier, providing food, wine, and beer service to complete the guest experience.
KEY RESPONSIBILITIES
• Collaborate with the Director of Food and Beverage and Human Resources on recruiting, training, scheduling and performance management of Front of House employees; promote diversity, equity, and inclusion in all HR practices.

• Effective scheduling based on forecast and business levels, special events and property happenings; proactively analyze business needs to optimize labor resources and enhance profitability.

• Direct service staff in accordance with Ranch standards; oversight of Servers, Bartenders, Server Assistants and Host roles, fostering a culture of excellence and accountability.

• Utilize strong Business Acumen to identify and mitigate ethical risks within F&B operations (e.g., inventory management, cash handling, and compliance).

• Maintain comprehensive knowledge of menus, restaurant set up, department operations, point of sale system, and Ranch SOPs; act as a resource in all F&B systems and procedures.

• Ensure 100% compliance with all applicable state and federal liquor regulations and ethical standards, particularly regarding service to minors, intoxicated persons, and drunk driving.

• Establish, follow, and enforcing sanitation standards and procedures; oversee adherence to all food safety and sanitation guidelines (HACCP/ServSafe standards).

• Maintain ambiance through thoughtful control of lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement.

• Monitor food presentation and service; ensure that all elements of the dining experience consistently reflect the Ranch’s commitment to a luxury, Five-Star guest experience.

• Conduct comprehensive and engaging pre-shift meetings to communicate daily objectives, service priorities, and special guest requests.

• Schedule and conduct quarterly inventories on glassware, china, flatware, linen, beer and wine; maintain par levels according to budget and business needs.

• Manage the inventory of all wine bottles stored on property in cellars and refrigerated units; develop a wine list to compliment the Ranch experience.

• Update and print accurate wine, beer, and non-alcoholic beverage menus for guest use; provide wine and beverage recommendations for each experience.

• Consistently monitor Front of House staff performance in all phases of service and job functions, ensuring procedures are carried out to Ranch standards & rectifying deficiencies with appropriate personnel. Provide timely, constructive feedback and conduct performance appraisals that align with resort goals.

• Monitor guest temperature and confer frequently with service staff to ensure guest satisfaction.

• Handle guest complaints by following five-step procedures to ensure guest satisfaction; serve as the primary point of contact for resolving complex guest issues, turning potential negative experiences into positive resolutions.

• Foster and promote a cooperative working climate, maximizing productivity and employee morale.
QUALIFICATIONS
• Valid, current driver’s license required.

• High school diploma or equivalent required; bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.

• Minimum of 3 years’ experience in a food and beverage management or supervisory role, preferably within a luxury hotel, resort, or fine dining establishment.

• Maintain necessary Food and Liquor handling certificates in compliance with Montana State law (e.g., ServSafe Manager Certification, TIPs or equivalent).

• Familiarity with food/beverage and labor cost control; proven track record of managing and controlling COGS and labor costs to meet budgetary goals.

• Certification of previous training in liquor, wine and food service (e.g., Certified Sommelier Level I or equivalent); course work through the Society of Wine Educators or The Court of Master Sommeliers preferred.

• Computer proficiency, preferably in Excel, Microsoft Word; demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook) and POS systems (e.g., Toast, Micros).

• Detailed focused with the ability to prioritize and organize work assignments, delegate work and follow-up as necessary to achieve desired result.

• Exceptional time management and organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Discretion and ability to interact positively with intoxicated and/or problem guests; utmost confidentiality of guest and hotel information.

• Ability to regularly lift or move 30 lbs. and occasionally lift or move up to 50 lbs.

• Excellent verbal and written communication skills for interacting with guests, staff, and senior management.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
The Ranch at Rock Creek is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.
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Food & Beverage
Food & Beverage Assistant Manager
Philipsburg
Food & Beverage Assistant Manager
Department: Food & Beverage
Reports to: Director of Food & Beverage
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Food & Beverage Assistant Manager is responsible for supporting F&B leadership in directing and organizing the activities of the restaurant and bar and maintaining exceptional standards of food and beverage quality, service, and guest experience. The F&B Assistant Manager oversees daily processes including opening and closing procedures, staff operation, and guest relations. This role is instrumental in hiring, training, and performance management, as well as scheduling and payroll administration. The F&B Assistant Manager provides direct oversight to Servers, Bartenders, Server Assistants, and Hosts, fostering a culture of excellence, accountability, and professional growth. Seamless collaboration with Culinary, Events, Sales, and other resort departments ensures that operations align with the luxury standards of our guests as well as those set for Forbes Five-Star properties and members of Relais & Chateaux.
KEY RESPONSIBILITIES
• Collaborates with the Director of F&B and Human Resources on recruiting, onboarding, and training while promoting diversity, equity, and inclusion.

• Manages day-to-day restaurant operations including effective scheduling based on occupancy forecasts and special events.

• Proactively analyzes business needs to optimize labor resources and enhance profitability.

• Contributes to strategic plans and operational reviews to identify and mitigate ethical risks within F&B operations such as inventory management, cash handling, and compliance.

• Maintains expert knowledge of menus, restaurant set-up, point-of-sale (POS) systems, and Ranch SOPs.

• Ensures strict adherence to Montana state liquor regulations, specifically regarding service to minors and intoxicated persons. Maintains 100% compliance with all federal, state, and Ranch standards.

• Establishes and enforces sanitation standards and ensures adherence to all food safety guidelines including HACCP and ServSafe standards.

• Manages the dining environment including lighting, music, and the quality of linens, glassware, and dinnerware to ensure every physical element reflects a luxury guest experience.

• Leads daily pre-service and post-service meetings to communicate objectives, service priorities, and special guest requests.

• Conducts quarterly inventories of glassware, china, flatware, and linen. Maintains par levels according to budget; implements efficient control systems to minimize waste.

• Monitors FOH staff performance across all phases of service, providing timely, constructive feedback and conducting performance appraisals that align with Ranch goals.

• Serves as a primary point of contact for guest feedback; resolves complex issues using established procedures to turn potential negative experiences into long-term guest loyalty.

• Fosters a cooperative and healthy FOH culture by acting as an ethical role model, consistently advocating for and upholding Ranch values.
EDUCATION AND EXPERIENCE
• Bachelor’s degree in hospitality management, business administration, or a related field preferred.

• Minimum 3 years’ experience in food and beverage management, preferably within a luxury hotel, resort, or fine dining establishment.

• Proven track record of managing labor costs and Cost of Goods Sold (COGS) to meet budgetary goals.

• Certification in liquor, wine, and food service (e.g., Certified Sommelier Level I) is highly desirable.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and modern POS systems (e.g., Toast, Micros).
REQUIREMENTS
• Must possess a valid driver’s license.

• Must possess or be able to obtain necessary Food and Liquor handling certificates in compliance with Montana State law (e.g., ServSafe Manager, TIPS).

• Exceptional time management skills with the ability to prioritize assignments and delegate effectively in a fast-paced environment.

• Strong verbal and written communication skills for interacting with guests, staff, and senior leadership.

• Dedication to providing warm, intuitive, and anticipatory service consistent with a luxury hospitality setting.

• Unwavering commitment to maintaining the security and confidentiality of guest and hotel information.

• Ability to stand for long periods, sit at a desk for up to eight hours, and regularly lift or move up to 20 lbs.

• Ability to exert physical effort in transporting equipment and wares as needed.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
The Ranch at Rock Creek is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.
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Housekeeping
Housekeeping Supervisor
Philipsburg
Housekeeping Supervisor
Department: Housekeeping
Reports to: Director of Housekeeping
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Housekeeping Supervisor oversees the Housekeeping staff, inspecting their work daily to ensure that guest rooms are ready for occupancy. This role ensures that Ranch public spaces and all areas and buildings are consistently and immaculately clean, organized, and sanitary. By supervising daily operations of the department and upholding department standards for cleanliness, this role ensures a quality product and exceptional guest experience in accordance with the standards set for Forbes Five-Star properties and members of Relais & Chateaux.
 KEY RESPONSIBILITIES
• Assists with the responsibilities and duties of housekeeping and laundry. 

• Addresses guest concerns, requests and special requirements in a timely manner to ensure guest satisfaction; communicates with other departments when appropriate.

• Assists in creating, reviewing and monitoring staff schedule to ensure sufficient coverage at all times; confirms staff members arrival and documents/finds substitutes for any late or absent employees. 

• Prepares work priorities by obtaining list of vacant rooms in need of immediate cleaning; organizes work assignments and follows-up when necessary to achieve desired results. 

• Provides room availability information by informing manager or utilizing tech platforms. 

• Maintains rooms and common areas of the property by conducting visual inspections of furniture, walls, and floor coverings; communicates needs to management when appropriate.

• Contributes to team effort by attending staff meetings with other department supervisors, discussing company policies and patrons’ complaints and making recommendations to improve service and operations. 

• Maintains a safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures that comply with legal regulations. 

• Keeps housekeeping supplies ready by inventorying stock, placing orders, and verifying receipt of deliveries. 

• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing preventive maintenance; calls for repairs and communicates with Facilities department when necessary. 

• Promotes teamwork and quality service through daily communication. 

• Assists the Director of Housekeeping and Housekeeping Manager in managing property operations to maximize profitability and growth. 
REQUIREMENTS
• High school diploma or equivalent. 

• Current, valid driver’s license. 

• Minimum of two years in housekeeping with a minimum of one year supervisory experience.  

• Experience leading a housekeeping team in a multi-unit facility requiring daily cleaning. 

• Knowledgeable of and able to perform all duties of housekeeping and laundry attendants. 

• Ability to work in a standing position for long periods of time (up to 8 hours per day) and move frequently from area to area.

• Ability to perform assigned duties with attention to detail, speed, and accuracy; reliable enough to work independently and with minimal supervision.

• Ability to exert the physical effort required to clean assigned rooms according to Ranch standards. 

• Ability to grasp, bend, and stoop as well as push or pull heavy loads; ability to regularly lift and or move up to 30 lbs. and occasionally lift or move up to 50 lbs. 

• Clear communication skills (both written and verbal) with guests and employees. 

• Ability to use radio, computer, apps, word and excel programs.

• Ability to ensure security and confidentiality of guest and company information. 

• Ability to work cohesively with co-workers. 
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
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Information Technology
IT Technician
Philipsburg
Information Technology Technician
Department: IT
Reports to: Controller
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Information Technology Technician is responsible for delivering exceptional performance in their role, embodying Ranch core values, and upholding the standards set for Forbes Five-Star properties and members of Relais & Chateaux. This role offers support for all onsite information technology needs and ensures the quality, security and delivery of information technology systems and services to both the property and its guests.
KEY RESPONSIBILITIES
• Install and maintain computer hardware, software and networks.

• Manage hardware and software; provide training and consultation when necessary.

• Make recommendations about future planning and development of resources.

• Test, implement and monitor servers including database, email, file/print, and back up servers and their associated hardware and software.

• Assist management and staff with the daily functions of IT hardware & software. Address guest impact issues immediately.

• Assist in designing and performing sever and security audit, systems backup procedures, and other recovery processes in accordance with the company disaster recovery and business continuity strategies.

• Maintain the company LAN and email servers and wireless networks from a hardware and software perspective.

• Act as the first responder to onsite technology incident and request; troubleshoot and resolve hardware, connection, printer and software issues reported to the Help Desk. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment.

• Assist in constructing technology guidelines and safeguards of the company assets.

• Uphold the IT guidelines for employees; dictate proper use of computers, peripheral devices, telephones, intranet/internet and all records centers.

• Act as the prime point of contact in securing technology equipment for the company.

• Maintain telecommunications and network resources to optimize workforce efficiency.

• Support and troubleshoot any issues with SMS, Sage 100, Delphi and Synexys.
QUALIFICATIONS
• Bachelor of Science degree in Information Technology, system Administration or related field.

• Minimum of 2 years experience in network or systems administration.

• Strong knowledge of Microsoft Operating Systems including Windows Server 2008, Windows 7 and Windows XP, Microsoft Office 2007 and 2010, and Office 365.

• Strong knowledge of networking concepts and application.

• Knowledgeable about wireless technologies.

• Experience administering a Microsoft exchange environment.

• Experience in network security and best practices.

• Previous hotel experience desired and preferred.

• Experience with payment technologies, mobile payments, POS encryption banking software system (CC processing) and PCI compliance rules.

• Support and troubleshoot any issues with Oracle Opera, Oracle Simphony, Oracle Payments, OpenTable, Book4Time, Alice and Dayforce.

• Valid driver’s license and clean driving record.

• Committed, patient and positive person with strong work ethic.

• Highly motivated with excellent communication skills; ability to properly communicate instruction and troubleshooting for employees or guests who may have concerns about the use of technology, equipment and software.

• A goal-oriented team player able to work and serve all departments at The Ranch to assure financial and service goals are achieved.

• A creative problem solver with the ability to think on their feet and work with minimum supervision.

• Organized, with excellent follow-up skills.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
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Food & Beverage
Kitchen Operations Administrator
Philipsburg
Kitchen Operations Administrator
Location: The Ranch at Rock Creek, Philipsburg, MT
Classification: Full-Time, Exempt
Reports to: Executive Chef
PRIMARY PURPOSE
The Kitchen Operations Administrator is responsible for the systematic management of the culinary department's administrative, logistical, and financial functions. This role ensures that all back-of-house operations meet Forbes Five-Star standards through rigorous inventory control, vendor management, and digital record-keeping. The successful candidate will facilitate seamless communication between the culinary team and the resort’s administrative departments, ensuring operational excellence in a remote, high-luxury environment.
KEY RESPONSIBILITIES
Internal Partnerships and Strategic Setup
• Work closely with the Purchasing Manager and Accounting Department to facilitate the setup of new vendor accounts and ensure all culinary contracts are established and maintained according to resort policy.

• Collaborate with Accounting to ensure financial workflows are streamlined and that all departmental spending aligns with established fiscal controls.

• Serve as the primary lead for BOH recruitment by conducting initial screenings and coordinating interview schedules to ensure a professional candidate experience that aligns with Forbes Five-Star standards.

• Act as the departmental conduit for HR and Accounting; manage the timely submission and communication of new hires.  
Procurement and Inventory Management
• Execute and oversee all procurement activities for food, beverage, and kitchen supplies via integrated digital platforms.

• Maintain real-time accuracy of the inventory database, conducting regular audits to reconcile physical stock with digital records.

• Manage high-value receiving processes, ensuring all deliveries meet the quality specifications required for a luxury resort.

• Coordinate complex logistics and delivery schedules necessitated by the resort's remote location, ensuring a consistent supply of artisanal and specialty goods.
Financial Administration and Reporting
• Monitor and report on daily food and labor costs to ensure alignment with budgetary targets.

• Maintain and update recipe costing data to reflect current market fluctuations and vendor pricing.

• Process all culinary department invoices, ensuring accurate coding and timely submission to the accounting department via digital workflows.

• Analyze waste logs and production data to identify opportunities for cost savings and efficiency improvements.
Compliance and Operational Documentation
• Administer all departmental health and safety documentation, including digital HACCP logs and sanitation records.

• Maintain a comprehensive digital archive of staff certifications and training records to ensure 100% compliance with state and luxury standards.

• Facilitate the documentation and distribution of seasonal menu changes and Standard Operating Procedures (SOPs) across all dining venues including Granite Lodge and the Blue Canteen.

• Monitor automated temperature sensors and safety equipment logs to ensure a secure working environment.
REQUIREMENTS
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.

• Minimum of 3 years of administrative or management experience within a luxury culinary environment (Forbes Five-Star, AAA Five-Diamond, or Relais & Châteaux preferred).

• Advanced proficiency in cloud-based hospitality management software, ERP systems, and Point of Sale (POS) integrations.

• Exceptional organizational skills, data-driven decision-making, and the ability to maintain professional communication under the pressures of a high-volume resort environment.

• Ability to work effectively in both a professional office setting and an active commercial kitchen environment.

• Ability to traverse a large, multi-venue resort property in varying mountain weather conditions.

• Ability to remain stationary for extended periods of data analysis as well as stand and move for the duration of physical inventory audits.
The Ranch at Rock Creek is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 
This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
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Housekeeping
Laundry Attendant
Philipsburg
Laundry Attendant
Department: Housekeeping
Reports to: Housekeeping Manager
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Laundry Attendant is responsible for delivering exceptional performance in their role, embodying Ranch core values, and upholding the standards set for Forbes Five-Star properties and members of Relais & Chateaux. This position ensures the efficient and high-quality processing of all linens and laundry for the property. By providing clean, fresh, and meticulously maintained linens, the Laundry Attendant contributes directly to the property’s reputation for excellence and enhances the overall guest experience.
KEY RESPONSIBILITIES
• Sort, wash, dry, fold, and iron all hotel linens, towels, and guest laundry according to established procedures and quality standards.

• Operate and maintain laundry equipment including washers, dryers, and pressing machines; ensure proper functionality and cleanliness.

• Inspect all laundered items for cleanliness, damage, and wear, removing any substandard items from circulation.

• Maintain a clean, organized, and safe laundry area, adhering to all health and safety regulations.

• Track and report linen inventory, damage, and loss to the Housekeeping Manager.

• Collaborate with the Housekeeping and F&B departments to ensure timely delivery and availability of clean linens.

• Support Ranch standards and guest experience by ensuring all linens meet the highest quality and presentation standards.

• Perform additional duties as assigned by the Housekeeping Manager.
QUALIFICATIONS
• High school diploma or equivalent preferred.

• Prior experience in a laundry or housekeeping role, preferably in a luxury hotel environment.

• Knowledge of proper laundry procedures, equipment operation, and chemical handling.

• Ability to follow instructions, work efficiently, and pay close attention to detail.

• Strong organizational skills and the ability to manage multiple tasks effectively.

• Soft skills or personality traits aligned with Forbes Five-Star standards, including a meticulous approach and a commitment to quality.

• Ability to work independently and collaboratively in a fast-paced, high-expectation environment.

• Ability to stand, walk, bend, stoop, reach, and lift up to 50 pounds frequently throughout the shift.

• Ability to work flexible hours, including weekends and holidays, as required by business needs.

• Exposure to varying temperatures and laundry chemicals, with appropriate safety measures in place.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
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Kitchen
Line Cook
Philipsburg
Line Cook
Department: Culinary
Reports to: Executive Chef
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Line Cook is an integral member of our acclaimed culinary team dedicated to executing a true farm-to-table experience using the highest quality, locally sourced ingredients. This role works with precision and passion to deliver unique dishes that reflect our commitment to culinary excellence. The Line Cook must adhere to recipes and presentation specifications while operating consistently within the standards set for Forbes Five-Star properties and members of Relais & Chateaux.
KEY RESPONSIBILITIES
• Execute all menu items according to standardized recipes; ensure absolute consistency in portion size, flavor profile, and final plate presentation.

• Complete all mise en place and meal preparation procedures to ensure the station is fully stocked, organized, and ready for efficient service.

• Ensure that workstation & equipment remain pristine, sanitary, and organized before, during, and after service.

• Collaborate with the culinary leadership team to properly handle seasonal ingredients and minimize waste through strict inventory rotation (FIFO).

• Demonstrate adaptability by working effectively in a variety of kitchen settings, including the main kitchen, high-volume event catering, and specialized pop-up dining locations.

• Comply strictly with all laws, ordinances, and regulations governing food preparation, service, and disposal including all company safety practices.

• Communicate effectively with the Executive Chef and Sous Chefs regarding station needs, inventory levels, and potential service challenges.

• Assist with inventory counts and food ordering processes to maintain optimal stock levels.
QUALIFICATIONS
• Minimum of 2 years of professional Line Cook experience in a quality restaurant, resort, or culinary establishment.

• Prior experience in a Forbes 5-Star or Relais & Châteaux property is preferred; however, candidates with a strong culinary background and a demonstrated commitment to mastering these rigorous standards will be considered.

• High School Diploma or equivalent preferred.

• Must possess a valid driver’s license.

• Demonstrated ability to learn, retain, and execute complex culinary techniques with precision.

• Efficient time management skills and the ability to prioritize tasks during high-volume service periods.

• Strong knife skills and knowledge of diverse cooking methods.

• Ability to work cohesively with all members of the Front of House and Back of House teams to ensure a seamless guest experience.

• Ability to stand for extended periods in a hot, fast-paced kitchen environment.

• Ability to regularly lift and move up to 25 lbs. & occasionally lift and move up to 50 lbs.

• Ability to move frequently between different culinary venues across the property.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
The Ranch at Rock Creek is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, or any other protected status.
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Spa & Wellness
Massage Therapist
Philipsburg
Massage Therapist
Department: Spa & Wellness
Reports to: Spa Manager
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Massage Therapist is responsible for delivering exceptional performance in their role, embodying Ranch core values, and upholding the standards set for Forbes Five-Star Properties and members of Relais & Chateaux. This position ensures guests receive therapeutic and relaxing massage treatments. By providing personalized and high-quality bodywork, the Massage Therapist contributes directly to the property’s reputation for excellence and guest well-being.
KEY RESPONSIBILITIES
• Administer a variety of massage techniques customized to individual guest needs and preferences.

• Collaborate effectively with other spa team members, front desk staff, and wellness professionals to ensure seamless guest experiences.

• Between services, prepare locker and treatment rooms according to spa Standard Operating Procedures including linen changes, sanitation, and restocking amenities.

• Complete daily opening and closing checklists; aid spa attendant in maintaining a pristine and tranquil treatment environment that adheres to strict sanitation and hygiene protocols.

• Work proactively, remain calm in a quiet luxury environment, and adapt to changing guest needs.

• Adhere to all state licensing regulations and internal company policies regarding massage therapy.

• Consistently uphold brand standards of luxury service, professionalism, and guest confidentiality.

• Accurately record guest preferences, treatment details, and any relevant observations in the spa’s booking and record-keeping system.

• Actively listen to guest concerns and adjust treatment plans accordingly to maximize therapeutic benefits and satisfaction.

• Perform additional duties as assigned by the Spa Manager.
QUALIFICATIONS
• Minimum of 2 years of experience as a licensed massage therapist in a luxury spa or similar high-end environment.

• Current and valid state massage therapy license.

• Proficient in various massage modalities; additional certifications (e.g., prenatal, reflexology) preferred.

• Excellent communication, interpersonal, and active listening skills with a strong commitment to guest service.

• Demonstrated empathy, discretion, and a professional demeanor consistent with Forbes Five-Star standards.

• Ability to work independently and collaboratively in a fast-paced, high-expectation environment.

• Ability to stand, walk, lift (up to 25 lbs), bend, stoop, and perform repetitive motions for extended periods.

• Ability to work flexible hours, including weekends and holidays, as required by business needs.

• Manual dexterity and physical stamina required to perform massage techniques effectively.
COMPENSATION
• 20% commission and automatic 18% service charge for each treatment performed, in addition to base hourly rate

• Seasonal bonus

• 4% retail sales commissions

• Full-time growth opportunities
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
The Ranch at Rock Creek is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. All employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.
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Front Office
Night Audit/Front Desk Agent
Philipsburg
Night Audit/Front Desk Agent
Department: Front Office
Reports to: Front Office Manager
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Front Desk Agent is responsible for delivering exceptional performance in their role, embodying Ranch core values, and upholding the standards set for Forbes Five-Star Properties and members of Relais & Chateaux. This role serves as the primary liaison between The Ranch and our guests, representing the property with professionalism and hospitality throughout the guest journey. Agents oversee arrival and departure procedures, ensure the highest level of guest service, and maintain our commitment to Forbes Five-Star standards. This role includes part-time night audit responsibilities which require attention to detail, reliability, and a strong understanding of both guest services and resort operations. Night audit duties involve overseeing overnight guest needs while performing end-of-day financial and reporting procedures.
KEY RESPONSIBILITIES
• Welcome guests with warmth and professionalism; handle check-in/check-out procedures with efficiency and care.

• Maintain up-to-date knowledge of Ranch events, amenities, and activities to confidently assist and inform guests.

• Address guest concerns, special requests, and last-minute changes by coordinating effectively with all departments.

• Prepare registration cards, waivers, welcome notes, and guest materials; conduct property tours and final accommodation inspections.

• Use the Property Management System (PMS) to manage reservations, guest folios, and accurate postings.

• Review guest folios prior to departure, process adjustments and allowances, and ensure accurate final billing.

• Complete nightly audit procedures, including reconciliation of daily transactions and system postings.

• Run and distribute daily reports for leadership, housekeeping, and other departments.

• Investigate and resolve discrepancies in billing or postings.

• Monitor property security overnight, manage late check-ins, and respond to any guest needs or emergencies.

• Ensure smooth transition between night and morning operations.

• Set up morning coffee and pastry bar.

• Foster a positive team environment by communicating clearly and respectfully with coworkers and other departments.

• Support daily communication meetings; actively contribute to operational consistency and service excellence.
QUALIFICATIONS
• High School Diploma required; further education in hospitality or business preferred.

• Prior customer service experience required; hotel or resort front desk experience strongly preferred.

• Proficiency in Microsoft Word, Excel, and PowerPoint required.

• Experience with Property Management Systems and basic accounting processes preferred.

• Valid driver’s license required.

• Strong verbal and written communication skills.

• Ability to perform detailed tasks independently and with minimal supervision, especially during overnight hours.

• Sound judgment, reliability, and professionalism under pressure.

• Ability to maintain confidentiality of guest and company information.

• Physical ability to remain alert and on foot for extended periods and respond to guest or emergency needs.

• Commitment to providing an elevated level of personalized guest service.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of duties or responsibilities. Management may assign or adjust responsibilities as needed.
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Housekeeping
Public Areas Attendant
Philipsburg
Public Areas Attendant
Department: Housekeeping
Reports to: Director of Housekeeping
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE 
The Public Areas Attendant is responsible for maintaining the cleanliness, safety, and presentation of all interior and exterior common areas including lobbies, restrooms, offices, hallways, and outdoor spaces. This role helps create a welcoming environment for both guests and staff and ensure guests’ first impression of the Ranch is up to their luxury standards as well as the standards set for Forbes Five-Star properties and members of Relaix & Chateaux. With honesty, professionalism, and genuine hospitality, the Public Areas Attendant promotes a positive image of the property and responds promptly to guest needs and requests.
KEY RESPONSIBILITIES
• Cleans and maintains all public spaces according to Standard Operating Procedures and as assigned by supervisor.

• Anticipates needs of the day by planning around scheduled activities and events.

• Stocks linens, supplies, and amenities for team use; assists with guest deliveries as needed.

• Monitors the condition and functionality of appliances, furniture, and fixtures; reports any necessary repairs promptly.

• Supports laundry operations and housekeeping services during high-demand periods.

• Maintains safe, secure, and healthy environments by following safety standards and legal regulations.

• Keeps storage and supply areas tidy, organized, and properly stocked.

• Ensures equipment is properly maintained by following operating instructions.

• Promotes teamwork and service excellence through communication and coordination with other team members.

• Responds to guest requests and concerns promptly, professionally, and with discretion.

• Performs additional duties as assigned by the Housekeeping Supervisor or Manager.
QUALIFICATIONS
• High school diploma or equivalent required.

• Valid Driver’s License preferred.

• At least 6 months of prior housekeeping, custodial, or hospitality experience preferred.

• Strong attention to detail and ability to work with minimal supervision.

• Ability to maintain confidentiality and professionalism in all interactions.

• Ability to stand, walk, bend, and reach for extended periods.

• Ability to lift and move up to 50 lbs. regularly.

• Ability to work both indoors and outdoors in varying weather conditions.

• Comfortable using radios, email, or communication devices and responding in a timely manner.
This job description is intended to convey information essential to understanding the scope of the position and is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
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Land & Cattle
Ranch Hand
Philipsburg
Ranch Hand 
Department: Land and Cattle
Reports to: Land and Cattle Manager/Director of Equine & Agriculture Operations
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Ranch Hand supports the day-to-day land, cattle, and infrastructure operations of the Ranch. This role is hands-on and operational, assisting the Land and Cattle Manager in maintaining healthy livestock, functional ranch resources, and safe, well-maintained facilities. The Ranch Hand plays a critical support role in ensuring smooth ranch operations while upholding the Ranch’s standards of professionalism, safety, and guest awareness.
KEY RESPONSIBILITIES
• Assist with daily cattle operations including moving, sorting, feeding, doctoring support, and general herd care as directed.

• Support pasture rotation, irrigation efforts, and land management projects.

• Install, move, monitor, and maintain hand line irrigation systems to ensure efficient water delivery and pasture health.

• Adjust, repair, and troubleshoot hand line irrigation including pipes, risers, gaskets, and connections.

• Monitor water flow, pressure, and timing to maximize irrigation efficiency and report issues to the Land and Cattle Manager.

• Assist with hay delivery, stacking, feeding, and seasonal feed programs for cattle and horses.

• Build, maintain, and repair ranch fencing, gates, corrals, and livestock facilities.

• Perform general ranch labor including rock picking, land clearing, and pasture upkeep.

• Assist with irrigation setup, monitoring, and basic repairs.

• Support construction or improvement projects related to ranch infrastructure.

• Perform limited mowing and horticulture-related tasks as needed, including operating mowers or small equipment to maintain select landscaped, irrigated, or high-traffic ranch areas.

• Assist with basic groundskeeping such as weed control, trimming, and upkeep around facilities, corrals, and irrigation infrastructure.

• Operate ranch equipment as trained, including tractors, skid steers, ATVs, and trucks.

• Assist with preventative maintenance, basic repairs, and cleaning of equipment and shop spaces.

• Maintain cleanliness and organization of the shop, tools, and work areas.

• Cut, split, and stack firewood as needed.

• Provide support across departments when needed, particularly during guest-facing ranch activities or special events.

• Maintain situational awareness and professionalism when guests are present on property.

• Perform other duties as assigned by the Land and Cattle Manager or Director of Equine & Agriculture Operations in support of overall ranch operations.
QUALIFICATIONS
• High school diploma or GED required.

• Minimum 21 years of age.

• Valid driver’s license with acceptable driving record.

• General knowledge of agricultural and ranch operations.

• Basic familiarity with ranch equipment, tools, and livestock handling.

• Prior ranch, farming, or agricultural labor experience preferred.

• Experience with fencing, irrigation, welding, or equipment operation preferred.

• Experience with hand line irrigation systems or flood irrigation preferred.

• Experience with mowing equipment, groundskeeping, or basic horticulture is a plus.

• Ability to work independently and with minimal supervision while following direction and ranch protocols.

• Strong attention to detail and commitment to safety.

• Demonstrated ability to perform physically demanding irrigation work, including lifting, carrying, and moving hand line pipe for extended periods.

• Working knowledge of irrigation timing, pasture water needs, and basic irrigation troubleshooting.

• Ability to work cohesively as part of a team and communicate effectively.

• Comfortable using radios or communication devices and responding promptly.

• Professional, approachable demeanor; occasional guest interaction required.

• Ability to lift up to 50 lbs regularly.

• Ability to work outdoors in varying weather conditions including heat, cold, wind, and precipitation.

• Flexibility to work varying hours, including weekends or extended hours during peak seasons.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, duties, responsibilities, or working conditions associated with the role. Management reserves the right to assign or reassign duties and responsibilities at any time.
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Housekeeping
Room Attendant
Philipsburg
Room Attendant
Department: Housekeeping
Exempt/Nonexempt: Non-Exempt (Hourly)
Reports to: Director of Housekeeping
PRIMARY PURPOSE
Meticulous and guest-focused, the Room Attendant is central to maintaining the pristine conditions required to deliver a luxury experience across all guest rooms and common areas, as is expected of Forbes Five-Star properties and members of Relais & Chateaux. Detail-oriented, reliable, and committed to excellence, this role contributes directly to the unparalleled comfort of our guests.
KEY RESPONSIBILITIES
• Executes daily cleaning and servicing of assigned guest rooms and common areas with extreme attention to detail and efficiency.

• Performs comprehensive cleaning tasks including making beds, changing linens, sanitizing bathrooms, dusting, vacuuming, and restocking luxury amenities.

• Prepares rooms to meet rigorous inspection standards and readily accepts feedback to maintain quality.

• Monitors the function of guest room appliances, electronics, furniture, and fixtures, promptly reporting maintenance needs to the Housekeeping Supervisor.

• Maintains organized storage areas and communicates supply needs to leadership to ensure seamless operations.

• Maintains strict security and confidentiality of all guest property and information.

• Responds courteously to guest requests and escalates complex issues to the Housekeeping Supervisor.

• Assists with the maintenance of public spaces and supports laundry operations as needed.
SKILLS AND QUALIFICATIONS
• At least 6 months of prior housekeeping or hospitality experience in a high-end or luxury environment is preferred.

• Prior experience in a Forbes 5-Star or Relais & Châteaux property is preferred; however, candidates with a strong work ethic and a demonstrated commitment to mastering these rigorous standards will be considered.

• Valid Driver’s License preferred.

• Ability to perform assignments with minimal supervision while maintaining focus on minute details.

• Demonstrated ability to work cohesively with colleagues to support a high-performing team.

• Ability to use radio communication systems professionally and respond to calls in a timely manner.

• Strong organizational skills and the ability to manage time effectively.

• Ability to stand for long periods, move frequently between areas, and perform continuous physical duties including bending, pushing, and kneeling.

• Ability to regularly lift or move up to 25 lbs. and occasionally lift or move up to 50 lbs.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
The Ranch at Rock Creek is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, or any other protected status.
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Food and Beverage
Server
Philipsburg
Server
Department: Food & Beverage
Reports to: Food & Beverage Manager
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Server is responsible for providing refined, anticipatory, and personalized service that meets the standards the standards of our luxury guests as well as those set for Forbes Five-Star properties and members of Relais & Chateaux. This role ensures that every guest dining experience is seamless, elegant, and memorable by demonstrating mastery of food and beverage knowledge, refined service techniques, and intuitive hospitality. By delivering genuine, attentive, and professional service, the Server plays an essential role in creating lasting impressions and elevating the property’s reputation for excellence.
KEY RESPONSIBILITIES
• Provide personalized, intuitive service by greeting guests by name, recognizing preferences, and anticipating unspoken needs.

• Demonstrate mastery of Forbes Five-Star service standards to ensure consistent excellence throughout the dining experience.

• Maintain complete knowledge of menu and beverage offerings, including preparation, sourcing stories, ingredients, and dietary accommodations.

• Present food and beverage items with precision and polish, ensuring consistency in portioning, temperature, and presentation.

• Ensure compliance with all state liquor regulations and responsible service practices.

• Operate POS and manual systems accurately and efficiently.

• Collaborate with culinary, beverage, and events teams to deliver seamless, choreographed service.

• Execute opening, closing, and side work duties with precision and timeliness.

• Maintain impeccable cleanliness, sanitation, and organization of assigned station and service areas.

• Continuously expand knowledge of seasonal menus, wine and spirit selections, and service refinement.

• Uphold property standards of quality, safety, and professionalism in all guest interactions.

• Perform additional duties as assigned by the Food & Beverage Manager.
 QUALIFICATIONS
• Minimum 2 years of fine dining service experience, preferably within a Forbes Five-Star, Relais & Châteaux, or luxury hospitality environment.

• Strong knowledge of wines, spirits, and beer; formal training or certifications preferred.

• Certification in responsible alcohol service (TIPS, ServSafe, or equivalent) required.

• Food Handler’s Certification required.

• High school diploma or equivalent required; hospitality or culinary coursework preferred.

• Refined communication skills with ability to engage in genuine, professional guest interactions.

• Elevated attention to detail with ability to choreograph service timing and flow seamlessly.

• Ability to work independently or collaboratively in a fast-paced environment.

• Ability to stand and walk for extended periods of time.

• Ability to lift and carry up to 40 lbs.

• Ability to bend, reach, and move quickly between service areas.

• Ability to work flexible hours, including weekends and holidays, as required by business needs.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
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Food & Beverage
Server Assistant
Philipsburg
Server Assistant
Department: Food and Beverage
Reports to: AM or PM Service Manager
Exempt/Non-Exempt: Non-Exempt (Hourly)
PRIMARY PURPOSE
The Server Assistant is responsible for delivering exceptional performance in their role, embodying Ranch core values, and upholding the standards set for Forbes Five-Star Properties and members of Relais & Chateaux. This role assists servers in providing quality food and beverage service to guests by maintaining the cleanliness of tables, service areas and equipment as well as keeping all wares and equipment needed for service stocked and ready.
KEY RESPONSIBILITIES
• Maintain knowledge of table/seat/station numbers, room capacity and proper table set-up.

• Maintain knowledge of and strictly abide by state liquor regulations.

• Serve non-alcoholic beverages to guests in accordance with departmental specifications.

• Serve bread and butter to guests in accordance with departmental specifications.

• Remove and transport soiled wares from tables to the dishwashing area as assigned; separate soiled wares and food according to procedures.

• Clean and reset tables after guests depart in accordance with departmental procedures.

• Monitor and maintain cleanliness of assigned tables.

• Place additional wares on tables as directed.

• Anticipate guests’ needs, respond promptly and acknowledge all guests.

• Be familiar with all hotel services and local attractions to respond to guest inquiries accurately.

• Monitor and maintain cleanliness, sanitation and organization of all service areas.

• Replenish wares in wait station throughout shift.

• Clean coffee machine and other beverage equipment as assigned to the established standards.

• Complete all assigned side opening and closing duties.
QUALIFICATIONS
• High school diploma or equivalent required.

• 6 months experience as a Bus Person or Runner preferred.

• Ability to satisfactorily communicate in English with guests, management and co-workers.

• Previous training in liquor, wine and food service.

• Certification in alcohol awareness program.

• Prior training in guest relations.

• Valid driver’s license.

• Ability to anticipate and understand guests’ service needs.

• Ability to be organized, maintain concentration and think clearly when providing service to guests; excellent attention to detail.

• Ability to regularly lift or move up to 40 lbs.

• Ability to stand for long periods of time and move frequently from area to area.
This job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.
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