The Pisgah Inn

Profile Jobs

The Busser takes responsibility for the cleanliness and overall appearance of the dining area of a restaurant. Must be able to multitask in order to ensure customers get their optimal service promptly.  Must possess a high degree of organizational skills to easily locate tables and identify the needs of the restaurant as second nature.

Major Responsibilities

• Clear tables of dishware and napkins after meals, and return them to the kitchen
• Prepare coffee, tea, and ice water stations for the wait staff
• Keep floors and chairs near dining tables clean by sweeping and mopping
• Maintain appropriate stock levels of glassware, silverware, and dishware and folded linen napkins on serving stations
• Prepares dining room for patrons by cleaning and clothing tables; setting decorations, condiments, candles, napkins, service plates, and utensils
• Clean, sanitize, and reset tables after meals
• Refill salt, pepper, and other condiments at tables
• Assist servers with food delivery
• Maintains menu presentation by keeping menus clean; replacing damaged or soiled pages; and keeping up with the correct menus delivery to the host stand
• Maintains table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
• Maintain the off-loading dirty dishes section of the dishwasher station organized and clean
• Supports wait staff by setting-up and replenishing condiment stands, trash containers liners, and bus stations
• Protects establishment and patrons by adhering to sanitation and safety policies
• Closes dining facility by cleaning chairs and tables; sweeping and/or vacuuming floors; removing trash and recyclables and soiled linen from the kitchen as needed
• Relay reports of customer satisfaction to the wait staff and management
• Handle various impromptu requests from customers
• Updates job knowledge by participating in staff training opportunities
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
   

Requirements

• Ability to multitask in a fast-paced environment
• Ability to take and follow instructions in both written and verbal form
• Ability and willingness to work flexible hours including evenings, weekends and holidays

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.  Sales Associates oversee our guest first philosophy and are essential in delivering the best customer shopping experience possible.
 

Major Responsibilities

• Ensure each guest receives outstanding service
• Execute the daily operational goals and priorities assigned by store management
• Assist in the training and development of peers
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Responsible for safety issues for both fellow employees and customers
• Conscious of shoplifting activity.  Report any suspicion to management
• Aid guests in locating merchandise in store
• Answer guests’ questions and provide information on merchandise
   

Requirements

• Experience with sales in a retail environment preferred but not required
• Knowledge and experience with retail Point of Sale systems preferred but not required
• A strong commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, organizational ability, and ability to multitask
• Ability and willingness to work flexible hours including evenings, weekends and holidays

The Host position is essential to providing the start (and finish) of a great experience for our guests every day.
 

Major Responsibilities

• Maintain professional appearance as per handbook.
• Greet every guest with a warm and sincere welcome.
• Quote accurate guest seat times.
• Take all phone calls with a smile.
• Maintain the guest’s pace when walking to the table.
• Engage in conversation with guest while walking to the table.
• Communicate to the manager or server any special requests by the guest.
• Ensure the foyer, host area, and lobby are clutter free and organized.
• Ensure the podium is organized and clutter free.
• Bus tables and run food when required.
• Thank guests as they leave and invite them to return.
• Perform other duties and tasks as assigned or requested.
   

Requirements

• Ability to multitask in a fast-paced environment
• Ability to read and write
• Ability to take and follow instructions in both written and verbal form
• Basic assessment and math skills to estimate wait times
• Ability and willingness to work flexible hours including evenings, weekends and holidays

The Cook is responsible for preparing and/or directing the preparation of food to be served, complying with all applicable sanitation, health and personal hygiene standards and following established food production procedures.  Ensures appropriate use of supplies and equipment to minimize loss, waste and fraud.
 

Major Responsibilities

• Cook and prepare a variety of foods following our recipes and specifications
• Follow all kitchen safety and sanitation policies & procedures
• Adhere to plate presentation guidelines / sells food on time
• Maintain cleanliness throughout the kitchen
• Exhibit teamwork with other employees / calls & call backs
• Communicate clearly with other BOH personnel, FOH, and managers
• Stock & breaks down section at beginning and end of shifts
• Maintain a positive working relationship with other employees
• Perform other duties and tasks as assigned or requested
   

Requirements

• Attention to detail and sanitation rules
• Solid team player with excellent interpersonal skills.
• Hands-on experience with professional kitchen equipment
• Good knowledge of food plating techniques
• Understanding of health and safety rules in a kitchen
• Ability to multitask in a fast-paced environment
• Ability and willingness to work flexible hours including evenings, weekends and holidays.

The Food Expeditor ensures quality and proper presentation of food in a timely manner; that food orders are prepared and assembled quickly according to recipes and procedures to avoid waste; and that the line is always stocked, neat, clean and safe.
 

Major Responsibilities

• Maintain professional appearance as per handbook, including proper handwashing.
• Ensure all food items are correct, plated and presented to our company’s standards.
• Clearly communicate with members of the front of house, back of house and management.
• Follow all safety and sanitation policies & procedures – hot food is hot and cold food is cold.
• Guarantee all food is sold within guidelines.
• Adhere to plate presentation guidelines.
• Ensure all product is properly rotated and stocked.
• Maintain cleanliness throughout the expo area; perform daily cleaning duties.
• Exhibit teamwork with other employees.
• Maintain a positive working relationship with other employees.
• Perform other duties and tasks as assigned or requested.
   

Requirements

• Decision-making
• Communication
• Attention to detail
• Team member
• Interpersonal Skills

The Pantry is responsible for preparing and/or directing the preparation of food to be served, complying with all applicable sanitation, health and personal hygiene standards and following established food production procedures.  Ensures appropriate use of supplies and equipment to minimize loss, waste and fraud.

Major Responsibilities

• Prepare a variety of foods following our recipes and specifications.
• Make salads.
• Prepare desserts.
• Prepare vinaigrettes, dips and herb-infused oils.
• Perform meal-prep activities like chopping vegetables, cutting fish and meat and washing fruits.
• Store ingredients to keep them fresh and reduce food wastage.
• Check food plating, temperature and portions for all cold dishes.
• Sterilize kitchen equipment at the end of your shift.
• Monitor stock and place orders, as needed.
• Maintain a clean station at all times.

• Monitor proper rotation of prepped and batched food items.
• Follow all kitchen safety and sanitation policies & procedures.
• Maintain a positive working relationship with other employees.
• Assist periodically with preparing food to order on the cooks line.
• Operate equipment in a safe manner.
• Perform other duties and tasks as assigned or requested.
   

Requirements

• Attention to detail and sanitation rules
• Solid team player with excellent interpersonal skills.
• Hands-on experience with professional kitchen equipment
• Good knowledge of food plating techniques
• Understanding of health and safety rules in a kitchen
• Ability to multitask in a fast-paced environment
• Ability and willingness to work flexible hours including evenings, weekends and holidays.

Ultimately, you’ll help provide an unforgettable dining experience for our customers. Maintains a clean kitchen, properly washes and sorts soiled dishes, and preps foods as needed. Keeps dish area free of clutter and organized. Sets up dish stations, including dish machines and sinks. Maintains clean / dry floors throughout the shift.

Major Responsibilities

• Collect used kitchenware from kitchen areas
• Collecting used kitchenware from kitchen areas
• Loading and unloading washing machines
• Stocking plates for both lines and prep
• Load and unload dishwashing machines
• Store clean dishes, glasses and equipment appropriately
• Set up workstations before meal prep begins
• Ensure there are always enough clean dishes, glasses and utensils, especially during peak hours
• Maintain cleaning supplies stock (e.g. detergents) and place orders when necessary
• Check washing machines’ operation and promptly report any technical/performance issues
• Remove garbage regularly
• Sanitize the kitchen area, including the floor

Requirements

• Ability to follow instructions and help with various tasks, as needed
• Time management skills
• Attention to detail and sanitation rules
• Solid team player with excellent interpersonal skills.
• Ability and willingness to work flexible hours including evenings, weekends and holidays.

Performs cleaning duties in all guest areas, guest and employee restrooms. Consistently offers professional, friendly, and engaging service. Ensures housekeeping departmental standards are followed. Responds timely to guests' special requests for miscellaneous items like cribs, cots, extra towels, etc.
 

Major Responsibilities

• Clean and tidy up hotel rooms, walkways, employee restrooms, public restrooms.
• Dust and polish various surfaces and furniture
• Vacuum, sweep, and mop floors
• Empty trash bins
• Change linens and towels and replace toiletries
• Collaborate with the housekeeping team to complete the daily cleaning schedule
• Restock cleaning supplies in the hand cart
• Report any issues that require maintenance

Requirements

• Basic knowledge of cleaning equipment and supplies
• Able to lift upwards of 25 pounds
• Meticulous attention to detail
• Able to follow instructions
• Time-management skills

The primary job of a Retail Assistant Manager is to ensure the smooth day-to-day running of the gift shop, country store and café’ in accordance with the vision of Pisgah Inn.  Must ensure that team members are all working towards the target for the day and that excellent customer care standards are met at all times. 
 

Major Responsibilities

• To be knowledgeable and proficient with a cash register.
• Develop a full knowledge of the perpetual inventory system.
• Managing and motivating your team to increase sales and ensure efficiency.
• To step into the Retail Manager’s position when the Retail Manager is absent.
• Managing stock levels and making key decisions about stock control.
• Using information technology to record sales figures for data analysis and forward planning.
• Dealing with staffing issues such as interviewing potential staff and conducting appraisals   and performance reviews along with the Retail Manager and/or the HR Director.
• Documenting, disciplining and terminating employees when required along with the Retail Manager and/or the HR Director.
• Ensuring standards for quality, customer service and health and safety are met.
• Train new employees including safety training and collect documentation proving this was done.
• Organizing displays, ensuring that outlets appear organized at all times
• Attending scheduled staff meetings
• Pick up product when required
• Updating colleagues on business performance, new initiatives and other pertinent issues
• Touring the sales floors regularly, talking to customers and colleagues and identifying and resolving urgent issues.
• Reviewing sales figures as required
• Nurture relationships with all vendors and local crafters.
• Recognition of prime merchandising location and rotation.
• Effective leadership and the ability to motivate others.
• Plan and prioritize workloads and delegate accordingly.
• Create weekly schedules and turn these into GM and HR Director each week.
• Have a customer focus.
• Grasp new concepts quickly.
• Be able to multi-task and work well under pressure.
• Have a desire to work as part of a team to generate fresh and innovative ideas.

Requirements

• Retail Management or equivalent work experience preferred.
• Ability to motivate, develop, and mentor staff.
• Must have excellent organizational skills, the ability to manage multiple priorities simultaneously, and the ability to interface with multiple levels of management and influence others.
• Maintain professional appearance and hygiene.
• Have a current driver’s license.

Work in tandem with the Dining Room Manager and stepping in to complete the Dining Room Manager’s position in the manager’s absence.  Responsible for supervising of dining room service in the manner most pleasing to guests in accordance with the vision of the company. Must assure a high standard of appearance, hospitality and service in personnel and cleanliness of the dining room. Will supervise and train dining room staff and manage within budgetary restraints while constantly motivating staff by keeping morale high.

Major Responsibilities

• Must learn to be proficient in Maitre’D and Resy.
• Conduct pre-shift meetings with the Executive Chef.
• Schedules personnel and plans dining room set up based upon anticipated guest counts and client needs.
• Greets and seats guests.
• Supervises dining room staff to help assure proper service; pours coffee and takes orders when necessary.
• Trains, supervises and schedules dining room staff.
• Receives and resolves complaints concerning food, beverages and service.
• Serves as liaison between the dining room and kitchen staff.
• Assures that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule.
• Directs pre-meal meetings with dining room personnel; relays information and policy changes and briefs personnel.
• Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures; checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns.
• Makes suggestions about improvements in dining room service procedures and layout.
• Produces daily or meal-period revenue analyses and other reports from point-of-sale systems used in the dining room.
• Assures that the dining room and other areas are secure at the end of the business day.
• Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, salt and pepper holders, sugar bowls and linen and ensures that they are properly stored and accounted for.
• Monitors dining room labor; makes adjustments to achieve financial goals.
• Develops and continually updates and refines policy and procedure manuals for service staff to increase quality and to control costs under Dining Room Manager’s approval.
• Attends scheduled staff meetings.
• Confirms that all dining room closing procedures have been completed and assures that area is secure.
• Designs floor plans in accordance with reservations.
• Plans operating budget for dining service responsibilities.
• May serve as opening and closing manager/manager on duty.
• Assures that local and state laws and the Inn’s policies and procedures for the service of alcoholic beverages are consistently followed.
• Creates processes to motivate staff and keep moral high.
• Performs other appropriate assignments and projects as required by the Dining Room Manager.
• Stocking and inventory beer and wine including pantry.
• Supervises dining room staff.

Requirements

• Friendly demeanor
• Ability to stand for a long time and move quickly
• Must be able to work a flexible schedule to include evenings, weekends and holidays
• A strong commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, organizational ability, and ability to multitask