The Grand Hotel at the Grand Canyon

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Join our Food and Beverage team at The Grand Hotel! Are you enthusiastic about crafting unforgettable dining experiences? The Grand Hotel, located just one mile from the Grand Canyon, operates a rustic yet modern steakhouse and a saloon. We offer opportunities to share your passion for hospitality by greeting and serving guests front of house or by working back of house, where you will be assisting in the kitchen by cleaning dishes or prepping our guest’s top notch meals.

APPLY NOW!

The Details:
Position Type: Full Time, Year Round
Wage: $12.80/hr + tips
Free employee housing through December 21, 2022!

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Responsibilities:

• Fully understand and support Xanterra Mission Statement and Core Values.
• Provide prompt, attentive and courteous service to dining room guests at all times in accordance with policies on guest service.
• Accurately take, fill, deliver and charge guest orders for food and beverage using system provided (currently Micros POS system).
• Be knowledgeable of all menu items including daily food specials, portions, preparation, ingredients and presentation of menu items. Be knowledgeable of wine, beer and liquor.
• Comply with all State of Arizona alcohol serving laws & company policies (for example: current law requiring requesting proper identification of guests who appear to be under the age of thirty.)
• Strictly adhere to Arizona State Liquor Laws and Xanterra Alcohol Policy at all times in the serving of alcoholic beverages.
• Bring any alcohol/intoxication related issues with guests to the immediate attention of the bartender, working lead or Restaurant Manager.
• Proper and efficient use of the POS system in ordering beverages and keeping voids to an absolute minimum.
• Describe drink recipes when requested by the guests.
• Comply with all company Food & Beverage Standards.
• Comply with all company policies regarding tip reporting.
• Perform all opening and closing side duties as assigned, per shift requirement.
• Responsible for maintaining proper sanitation of the dining room and side station areas while adhering to food safety regulations.
• Communicate manager on out of stock items or guest food issues.
• Handle guest complaints politely and in a timely fashion (involving the management team when necessary).
• Communicate with team members for additional service with any tables in assigned section.
• Attend and successfully complete all required training seminars/classes as assigned and scheduled.
• Stringently comply with all company appearance and hygiene standards.
• Adhere to all safety, risk management and environmental policies in performing tasks.
• Other duties as assigned.

Qualifications:

• Must be at least 18 years of age or older to be able to legally serve and sell alcohol beverages in the state of Arizona.
• Requires knowledge of various types of beer, wine and liquor to be able to answer questions and make suggestions.
• Previous front of the house experience as a Server, Cashier, Host, or Expeditor.
• Knowledge of food sanitation programs and policies.
• High level guest service skills.
• Verbal comprehension (Understand oral and written communications, follow detailed directions).
• Communication skills (provide clear instructions/directions)
• Reasoning skills (problem solving and troubleshooting skills)
• Basic math skills.

At The Grand Hotel, guests can find a rustic yet modern steakhouse and a saloon. We offer opportunities to share your passion for hospitality by working in the kitchen creating legendary hospitality for our guest’s top-notch meals.

The Kitchen Supervisor will assist in coordination and efficient kitchen operation, with emphasis on food ordering, kitchen production, sanitation, and training. In addition, this position supports in food preparation, cooking, storing, labeling, checking food temperatures, organizing coolers, placing/receiving orders, prep lists, recipes, and specs.

APPLY HERE

The Assistant Kitchen Manager assists in oversight of the Grand Hotel kitchen operation, which may include leadership functions, food preparation functions, sanitization, food handling, procurement, financial planning, and menu development.

APPLY HERE

Are you enthusiastic about hospitality, people, and beautiful places? By working at The Grand Hotel, you will get all three! No matter what your job is, you will be a proud steward of the hotel and play an essential role in providing warm and friendly hospitality to our guests! This rustic yet elegant 121-room hotel gives employees easy access to the sheer splendor of the Grand Canyon.

Help guests take home The Grand Hotel memories! Are you enthusiastic about providing exceptional customer service and assisting guests throughout their entire shopping experience?

Join our friendly retail team and provide visitors with unforgettable service! Xanterra operates a retail outlet at The Grand Hotel. You will provide top-notch hospitality and welcome guests into gift shops representing the sheer beauty, peace, and scenic grandeur of where you work. We don't sell souvenirs, we sell memories!

APPLY HERE

Responsibilities & Duties

• Provides superior customer service and uses good communication skills.
• Handles the sale of retail purchases in the gift shop.
• Performs cashiering duties properly, recording the sales in the register accurately, and following correct accounting procedures.

Qualifications

• Knowledge of Grand Canyon National Park and surrounding areas.
• Previous retail and/or experience operating a POS/cash register, handling and/or counting cash accurately, and maintaining proper sales records and reports.

Join our Food and Beverage team at The Grand Hotel! Are you enthusiastic about crafting unforgettable dining experiences? The Grand Hotel, located just one mile from the Grand Canyon, operates a rustic yet modern steakhouse and a saloon. We offer opportunities to share your passion for hospitality by greeting and serving guests front of house or by working back of house, where you will be assisting in the kitchen by cleaning dishes or prepping our guest’s top notch meals.

APPLY NOW!

The Details:
Position Type: Full Time, Year Round
Wage: $13.40/hr + tips
Free employee housing through December 21, 2022!

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The Bartender is responsible for maintaining the bar area, serving restaurant and bar patrons at the bar and filling drink orders for the dining room. Providing high level customer service while maintaining control of the bar, serving drinks and managing the cash, credit and room charge transactions.

Responsibilities:

• Fully understand and support Xanterra Mission Statement and Core Values.
• Provide prompt, efficient and courteous beverage service to guests ensuring proper mixology, portion control and content information to guests.
• Practice full alcohol awareness as to the levels of guest alcohol consumption and make decision as to continued service and consumption.
• When necessary courteously and discreetly (as possible) cut-off guests from further service and consumption of alcoholic beverages.
• Strictly enforce ID compliance to ensure legal age requirements for service and consumption are met.
• Make sure bar operation is set up and ready to open on time.
• Make sure bar operation makes “last call” and stops serving at the proper time.
• Order liquor following established procedure on a daily basis per shift assignment.
• Provide dining room service bar to Food & Beverage Servers for beverage orders.
• Maintain sanitation standards for the bar area.
• Perform side work for bar as assigned per shift including stocking of supplies.
• Perform all cashier duties using the Micros system including; ringing up sales collecting cash, credit card, or room charge; tracking Server sales; making shift deposit.
• Handle all guest complaints to best of ability and circumstance as necessary.
• Adhere to all safety and risk management policies.
• Other duties as assigned

Qualifications:

• Must be at least 18 years of age or older to be able to legally serve and sell alcohol beverages in the state of Arizona.
• Previous bartending experience with extensive knowledge of various types of beer, wine, applying and firmly enforcing State liquor laws and company policies with regard to alcohol service.
• Strong guest service and interpersonal skills.
• Certification as a mixologist from a reputable bartending school preferred.
• Knowledge of food sanitation programs and policies. 

Greet the dining room guests and seat them in an expedient fashion while maintaining a proper seating flow in the seating sections.

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Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Greet the guests as they approach the podium and make them feel welcome to the dining room.
• Seat the guest(s) as quickly as possible or if table is not immediately available accurately informing the guest(s) of how long the wait period will be.
• Keep the seating chart current and seat guests in a proper flow in the sections so as to not over seat any sections.
• Keep menus clean and presentable and discard any menus that are too worn or tattered.
• Be knowledgeable with all dining room floor sections.
• Report any guest complaints and/or issues immediately to the Service Manager or Unit Manager.  Respond to such in a professional, sincere manner.
• Complete opening and closing side duties according to dining room standards.
• Maintain seating log to ensure accurate cover count for the seating period.
• Assist servers as needed to clear and set tables.
• Be knowledgeable and follow Xanterra Tusayan, LLC phone etiquette policy.
• Other duties as assigned.

Qualifications

Minimum Qualifications:

• Must be at least 16 years of age.

Preferred Qualifications:

• Previous front-of-the-house experience as a Server, Cashier, Host, or Expeditor.
• Knowledge of food sanitation programs and policies.

Basic Competencies:

• High-level guest service skills.
• Verbal comprehension (Understand oral and written communications, follow detailed directions).
• Communication skills (provide clear instructions/directions)
• Reasoning skills (problem-solving and troubleshooting skills)
• Basic math skills.

Employment Conditions:

• Work safely to prevent on-the-job accidents and injuries.
• Work in inclement restaurant conditions.
• Work safely to ensure company equipment is secure.
• Wear protective equipment as required by the job duties.
• Complete required alcohol awareness and food safety certifications.
• Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

 

Physical Requirements:

While performing the duties of this job, the employee is:

• Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.
• Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 10lbs.
• Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 50lbs.
• Constantly listening, hearing, seeing, and speaking.
• Will be required to stand and walk for long periods of time on cement floors and to walk on uneven surfaces occasionally.

EEO: Xanterra is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

The Hotel Front Desk Agent professionally greets and welcomes guests upon entrance, provides high level service while ensuring smooth guest registration, checkout, accurately collects payment and provides property information to the guests.

APPLY NOW!

The Details:
Position Type: Full Time, Year Round
Wage: $15.75/hr
Free employee housing through December 21, 2022!

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Responsibilities:

• Fully understand and support Xanterra Mission Statement and Core Values.
• Follows all established front desk procedures in carrying out assigned duties.
• Provides high level service while registering guests in a prompt, efficient and courteous manner.
• Handle guest accounts properly including posting of charges, and collection of payment.
  Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
• Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of Grand Canyon National
• Park and surrounding areas to guests inquires.
• Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
• Work closely with Unit Housekeeping department to keep status of rooms current and up to date.
• Work with Bell staff to assist guests with requests as needed.
• Adhere to all Xanterra Tusayan, LLC lost and found procedures.
• Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
• Ability to shift priorities and duties as directed by supervisor.
• Other duties as assigned.

Qualifications:

• Previous experience in a guest facing position, such as front desk or concierge with money handling responsibilities.
• Experience with computers and Windows type software.
•  High level of professionalism and communication skills (provide clear instructions/directions).
• Verbal comprehension (Understand oral and written communications, follow detailed direction).
• Attention to Detail skills (minimize the risk of error).
• Reasoning skills (problem solving and troubleshooting skills).
• Multi-tasking and prioritization skills.
• Basic computer skills.
•  Work safely to prevent on the job accidents and injuries
• Work safely to ensure company equipment is secure.
• Wear protective equipment as required by the job duties.
• Complete required training programs.
• Work hours may include a nonstandard workweek, overtime, and various shift work as needed.
•  While performing the duties of this job, the employee is:
• Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, wrist motion.
• Frequently walk and lift or carry up to 10 lbs.
• Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 100lbs.
• Will be required to stand long periods of time and to occasionally walk up flights of stairs.

Join our Food and Beverage team at The Grand Hotel! Are you enthusiastic about crafting unforgettable dining experiences? The Grand Hotel, located just one mile from the Grand Canyon, operates a rustic yet modern steakhouse and a saloon. We offer opportunities to share your passion for hospitality by greeting and serving guests front of house or by working back of house, where you will be assisting in the kitchen by cleaning dishes or prepping our guest’s top notch meals.

APPLY NOW!

The Details:
Position Type: Full Time, Year Round
Wage: $12.80/hr + tips
Free employee housing through December 21, 2022!

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The Server Assistant cleans tables, taking plates, utensils and drinkware to the kitchen to be washed, make sure diners' water glasses are full, and reset tables for the next service. Bussers may help servers bring food out to a table, restock utensils, napkins and other dining room needs.

Responsibilities:

• Fully understand and support Xanterra Mission Statement and Core Values.  
• Set tables according house standards and meal period placements. 
• Clear finished tables in an expedient manner. 
• Clear set tables of excess settings after guests have been seated. 
• Clean area around assigned section throughout the seating period. 

Qualifications:

Minimum Qualifications:

•  Must be at least 16 years of age.

Preferred Qualifications:

• Previous front of the house experience as a Server, Cashier, Host, or Expeditor.
• Knowledge of food sanitation programs and policies.

Join our Food and Beverage team at The Grand Hotel! Are you enthusiastic about crafting unforgettable dining experiences? The Grand Hotel, located just one mile from the Grand Canyon, operates a rustic yet modern steakhouse and a saloon. We offer opportunities to share your passion for hospitality by greeting and serving guests front of house or by working back of house, where you will be assisting in the kitchen by cleaning dishes or prepping our guest’s top notch meals.

APPLY NOW!

The Details:
Position Type: Full Time, Year Round
Wage: $13.10/hr
Free employee housing through December 21, 2022!

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Responsibilities:

• Fully understand and support Xanterra Mission Statement and Core Values.
• Understand and adhere to Grand Hotel standards and practices including sanitation and safety policies.
• Responsible for understanding and practicing proper chemical storage, handling and refill procedures.
• Works with all distributors with deliveries and ensure product is acceptable and matches invoice, and properly puts all orders away and, received in computer system.
• Works with co-workers to ensure the proper disposal of trash and cardboard.
• Deep cleans and organizes kitchen equipment, line, storerooms, walk-in coolers and chemical storage, once per week.
• Properly stores empty bags, boxes and crates.
• Keeps all equipment, food and paper properly stored throughout hotel.
• Notifies supervisor of any problems needing immediate attention.
• Completes all assignments on Steward Cleaning Schedule.
• On a rotary basis, deep cleans one piece of kitchen equipment per day according to rotation.
• Enter orders and receive in Supervisor absence.
• Other Duties as Assigned

Qualifications:

• Must be at least 18 years of age or older.
• Ability to receive certificate of completion of the Coconino County Food Handlers Course within thirty (30) days of employment.
• Moderate to advance skills outlook and Excel.
• Previous experience in high volume food and beverage industry as a Steward or in a line cook or prep cooks capacity.
• Knowledgeable in food service sanitation standards and first in first out FIFO

The Night Auditor processes the night audit function at the front desk for The Grand Hotel property and covers all front desk & customer service needs during shift including but not limited to: Check-ins, departures, answering phone calls, assists with in-house or walk-in guests’ needs, perform duties of bell staff in the form of cleaning hotel restrooms, lobby and office area, and reacts appropriately in emergency situations.

APPLY NOW!

The Details:
Position Type: Full Time, Year Round
Free employee housing through December 21, 2022!

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Responsibilities:

• Fully understand and support Xanterra Mission Statement and Core Values. 
• Perform basic steps in preparation to balancing the front desk activity.  This includes using the night audit checklist, reviewing e-mail messages pertaining to audit, print contingency reports, review all cashier closing reports, run all night audit reports needed to balance all restaurant, bar, telephone, & Lost Interface charges. 
• Balance all room charges for the day to ensure accuracy; post charges and adjustments if needed.   
• Run shift audit update to verify that corrections were done and that all numbers are in balance. 
• Run the Night Audit process – system posting of room and tax to all in-house folios. 

Qualifications:

Preferred Qualifications: 

• Prior night audit or front desk experience preferred. 
• Knowledge of PMS system (Opera), Microsoft Office Suites, Real Vu and VIP suites preferred. 
• Previous cash handling and credit card processing experience. 

 

Basic Competencies: 

• High level of professionalism and communication skills (provide clear instructions/directions). 
• Verbal comprehension (Understand oral and written communications, follow detailed direction). 
• Attention to Detail skills (minimize the risk of error). 
• Reasoning skills (problem solving and troubleshooting skills). 
• Multi-tasking and prioritization skills. 
• Intermediate computer skills (Excel, Word, Outlook). 

The Front Desk Supervisor resolves guest problems to the best of their ability calling on your direct reports when necessary, assist Front Desk Manager and/or Assistant Front Desk Manager in the training of all front desk staff, and is responsible for performing all functions and responsibilities of a Guest Service Agent and Night Audit when needed. 

APPLY NOW!

The Details:
Position Type: Full Time, Year Round
Wage: $17.50/hr
Free employee housing through December 21, 2022!

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Responsibilities:

• Fully understand and support Xanterra Mission Statement and Core Values.
• Assist Front Desk Manager and/or Assistant Front Desk Manager in the training of all front desk staff.  Use GSA Training Manual and turn in all appropriate training documentation to H.R. 
• All functions and responsibilities of a Guest Service Agent and Night Audit when needed. 
• Assist in monitoring and evaluating performance of all Front desk Staff. 
• Assist Front Desk Manager and/or Assistant Front Desk Manager in having schedules posted on time.
• Assist Front Desk Manager and/or Assistant Front Desk Manager in managing labor according to schedule and business levels. 
• Enforce adherence to lodge standards of appearance and conduct. 
• Under direction of the Front Desk Manager and/or Assistant Front Desk Manager assists in resolving conflicts & administering consistent disciplinary action when necessary
• Resolve guest problems to the best of your ability calling on your direct reports when necessary. Never leave a guest unsatisfied. 
• Assist Front Desk Manager and/or Assistant Front Desk Manager in maintaining stocks of front desk office supplies, registration cards, room keys.  
• Responsible for the accurate & timely completion of all reports i.e. accident, etc.
• Knowledgeable in handling all group tours
• Respond to all audits and accounting requests in a timely fashion.
• On occasion individuals may be asked to perform functions of a higher or lower skill level.
• In the absence of the Front Desk Manager and/or Assistant Front Desk Manager, this position will serve as a principal manager on duty and will be asked to make decisions in all things concerning the welfare and safety of the hotel, its guests, and its employees. Calling on your direct reports when necessary.
• Other duties as assigned.

Qualifications:

Minimum Qualifications:

• One-year management or lead experience preferably in guest service setting.

Preferred Qualifications:

• Possess sufficient experience and technical expertise in all functions of the front desk, including experience with front office software (Knowledge of Opera desired).

Basic Competencies:

• High level of professionalism and communication skills (provide clear instructions/directions).
• Verbal comprehension (Understand oral and written communications, follow detailed direction).
• Attention to Detail skills (minimize the risk of error).
• Reasoning skills (problem solving and troubleshooting skills).
• Multi-tasking and prioritization skills.
• Basic computer skills.

Join our Lodging team at The Grand Hotel! Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel is a 3-diamond hotel that has 121 standard and deluxe guest rooms and is located only one mile from the south entrance of the Grand Canyon.

Housekeeping cleans guest rooms and suites to ensure highest standards of cleanliness and service. Reports maintenance deficiencies, handles guests’ requests and ensures the confidentiality and security of all guest rooms and suites.

APPLY NOW!

The Details:
Position Type: Seasonal
Wage: $14.45/hr
Free employee housing through December 21, 2022!

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Responsibilities:

• Fully understand and support Xanterra Mission Statement and Core Values.
• Clean assigned guest accommodations to Company standards (within allocated time period) including making beds, cleaning bathrooms, dusting, amenities, removing dirty linens, cleaning outside guest rooms, in hallways and surrounding grounds.
• Control all keys, master and guest room keys, and maintain security of guest rooms, both vacant and occupied.
• Strictly follow standards in cleaning stay over rooms in dealing with guest’s property.
• Follow instructions given by Inspector, Supervisor or Management regarding having to return to the room to correct any discrepancies.
• Strictly follow all lost and found procedures. Immediately report lost and found items to the Inspector, Supervisor or Management.
• Report any maintenance related problems to the Inspector, Supervisor or Management immediately.
• Stock cart neatly and safely, according to standards as instructed.
• Follow instructions in use of all chemicals and cleaning agents.
• Practice and adhere to environmental and risk management procedures, including recycling and morning stretch to ensure a safe working environment. Report any safety problems immediately to your supervisors.
• Wear required personal protective equipment while performing tasks.
• Effectively performs tasks without close supervision.
• Other duties as assigned

Qualifications:

• Knowledge of rooms and hotel layout of The Grand Hotel property, including general knowledge of available services with the ability to convey information to the guests.
• Previous experience in a housekeeping or custodial position.