The Grand Hotel at the Grand Canyon

Profile Jobs

These positions are responsible for preparing meals and following establishment recipes to include; preparing ingredients, adhering to restaurant menu, and following food health and safety procedures. Cook, clean, assist other cooks and staff, and deliver quality food in a fast-paced environment. Work includes operating a grill, oven, and fryer.

Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Prepare plated, batch and banquet menu items in accordance to established recipes and standards.
• Prepare menu items maintaining proper portion control for all items, presentation and cooked to proper temperature.
• Follow prep guidelines to limit over production.
• Set up and break down work stations and production areas according to assigned shift duties.
• Maintain County HACCP food sanitation standards throughout all areas and steps of food production.
• Work any station in the prep area or in the kitchen as assigned by the Kitchen Manager or Supervisor
• Communicate with Kitchen Staff on production problems, “86’d” items or items dragging.
• Practice safety in knife handling, equipment operation, lifting, working with open flame and all other areas of food production.
• Use proper product rotation of perishable items practicing first in first out method of use.
• Maintain professional communication with front of the house staff and co-workers.
• Ensure quality control of all items prepped and/or cooked.
• Adhere to all sanitation, safety, risk management and environmental policies.
• Other duties as assigned.

Qualifications

Minimum Qualifications:

• Must be at least 18 years of age or older.
• At least one year previous cooking experience in a high volume ala carte or batch production setting.
• Knowledge of food sanitation regulations with ability to apply these regulations while on the job.

Preferred Qualifications:

• Bilingual (English/ Spanish) skills are desired to effectively communicate with all staff.

Skills

• Experience handling food orders in a timely, skillfully and confident.
• Intermediate knife skills.
• Flexible approach, based on business demand, and able to work varying working hours.
• Experience working with various stations in the kitchen (broiler, flat top, and steamer).

Basic Competencies:

• Verbal comprehension (Understand oral and written communications, follow detailed directions).
• Communication skills (provide clear instructions/directions).
• Reasoning skills (problem solving and troubleshooting skills).
• Basic math skills.

Employment Conditions:

• Work safely to prevent on the job accidents and injuries.
• Work in inclement kitchen conditions. (heat, steam, cold, chemicals)
• Work safely to ensure company equipment is secure.
• Wear protective equipment as required by the job duties.
• Complete required food safety courses and certifications.
• Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

Physical Requirements:

While performing the duties of this job, the employee is:

• Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.
• Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 40lbs.
• Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 100lbs.
• Constantly listening, hearing, seeing, and speaking.
• Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.
• Static Strength-The ability to exert maximum muscle force to lift, push, pull or carry objects.
• Trunk Strength-The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving our or fatiguing.

EEO: Xanterra is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Apply

 

Please note: Part time positions like this one don't qualify for company housing.

Greet the dining room guests and seat them in an expedient fashion while maintaining a proper seating flow in the seating sections.
Responsibilities
 

• Fully understand and support Xanterra Mission Statement and Core Values.
• Greet the guests as they approach the podium and make them feel welcome to the dining room.
• Seat the guest(s) as quickly as possible or if table is not immediately available accurately informing the guest(s) of how long the wait period will be.
• Keep the seating chart current and seat guests in a proper flow in the sections so as to not over seat any sections.
• Keep menus clean and presentable and discard any menus that are too worn or tattered.
• Be knowledgeable with all dining room floor sections.
• Report any guest complaints and/or issues immediately to the Service Manager or Unit Manager.  Respond to such in a professional, sincere manner.
• Complete opening and closing side duties according to dining room standards.
• Maintain seating log to ensure accurate cover count for the seating period.
• Assist servers as needed to clear and set tables.
• Be knowledgeable and follow Xanterra Tusayan, LLC phone etiquette policy.
• Other duties as assigned.

Qualifications

Minimum Qualifications:

• Must be at least 16 years of age.

Preferred Qualifications:

• Previous front of the house experience as a Server, Cashier, Host, or Expeditor.
• Knowledge of food sanitation programs and policies.

Basic Competencies:

• High level guest service skills.
• Verbal comprehension (Understand oral and written communications, follow detailed directions).
• Communication skills (provide clear instructions/directions)
• Reasoning skills (problem solving and troubleshooting skills)
• Basic math skills.

Employment Conditions:

• Work safely to prevent on the job accidents and injuries.
• Work in inclement restaurant conditions.
• Work safely to ensure company equipment is secure.
• Wear protective equipment as required by the job duties.
• Complete required alcohol awareness and food safety certifications.
• Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

 

Physical Requirements:

While performing the duties of this job, the employee is:

• Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.
• Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 10lbs.
• Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 50lbs.
• Constantly listening, hearing, seeing, and speaking.
• Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.

EEO: Xanterra is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

 

APPLY HERE: https://www.xanterrajobs.com/grand-hotel-explore/jobs/21788?lang=en-us

The Guest Service Agent professionally greets and welcomes guests upon entrance, provides high level service while ensuring smooth guest registration, checkout, accurately collects payment and provide property information to the guests.
Responsibilities
 

• Fully understand and support Xanterra Mission Statement and Core Values.
• Follows all established front desk procedures in carrying out assigned duties.
• Provides high level service while registering guests in a prompt, efficient and courteous manner.
• Handle guest accounts properly including posting of charges, and collection of payment.
• Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
• Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of Grand Canyon National Park and surrounding areas to guests inquires.
• Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
• Work closely with Housekeeping department to keep status of rooms current and up to date.
• Book out of park tours for guests as requested, based on availability.
• Work with Bell staff to assist guests with requests as needed.
• Adhere to all Xanterra Tusayan, LLC lost and found procedures.
• Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
• Ability to shift priorities and duties as directed by supervisor.
• Other duties as assigned

Minimum Qualifications:

• Previous experience in a guest facing position, such as front desk or concierge with money handling responsibilities.
• Experience with computers and Windows type software.

Basic Competencies:

• High level of professionalism and communication skills (provide clear instructions/directions).
• Verbal comprehension (Understand oral and written communications, follow detailed direction).
• Attention to Detail skills (minimize the risk of error).
• Reasoning skills (problem solving and troubleshooting skills).
• Multi-tasking and prioritization skills.
• Intermediate computer skills.

Employment Conditions:

• Work safely to prevent on the job accidents and injuries
• Work safely to ensure company equipment is secure.
• Wear protective equipment as required by the job duties.
• Complete required training programs.
• Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

Physical Requirements:

• While performing the duties of this job, the employee is:
• Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, wrist motion.
• Frequently walk and lift or carry up to 10 lbs.
• Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 100lbs.
• Will be required to stand long periods of time and to occasionally walk up flights of stairs.

EEO: Xanterra is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

APPLY HERE https://www.xanterrajobs.com/grand-hotel-explore/jobs/24271?lang=en-us

This is a floor supervisory position that requires coordination between staffing and business levels assisting where necessary to accommodate guest service.
Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Effective enforcement of all Xanterra Tusayan, LLC F&B standards, policies and procedures.
• Support F&B Training programs as assigned.
• Comply with all state laws and company policies regarding alcohol.
• Ensure proper accounting procedures are enforced for check outs, voids, comps, special event billing, tours and resumes.
• Support all FOH activities in food and beverage outlets.
• Ensure all guest/employee challenges and complaints are handled in a professional manner.
• Continually operate all facilities to maximize food, beverage, labor and operational costs
• within budget.
• Ensure staff members are in pressed and clean uniform with their nametag.
• Support participation in updating attendance cards for all employees.
• Ensure dining room facilities are maintained and clean.
• Enforce all side work duties are assigned and completed.
• Administer disciplinary actions fairly and consistently working with Operations Manager, General Manager and/or Human Resources.
• Conduct Service Briefings daily before shifts.
• Communicate with other Service Managers and Unit Manager on a regular basis after a shift.
• Complete Accident Reports thoroughly and communicate with the Risk Manager ASAP.
• Other duties assigned.

Minimum Qualifications:

• Must be at least 18 years of age or older to be able to legally serve and sell alcohol beverages in the state of Arizona.

Preferred Qualifications:

• Knowledge of food and beverage service acquired through at least 6 months previous experience in food service management
• Basic knowledge of Word & Excel software

Basic Competencies:

• High level guest service skills.
• Verbal comprehension (Understand oral and written communications, follow detailed directions).
• Communication skills (provide clear instructions/directions)
• Reasoning skills (problem solving and troubleshooting skills)
• Basic computer skills.
• Basic math skills.

Employment Conditions:

• Work safely to prevent on the job accidents and injuries.
• Work in inclement restaurant conditions.
• Work safely to ensure company equipment is secure.
• Wear protective equipment as required by the job duties.
• Complete required alcohol awareness and food safety certifications.
• Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

Physical Requirements:

While performing the duties of this job, the employee is:

• Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.
• Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 10lbs.
• Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 50lbs.
• Constantly listening, hearing, seeing, and speaking.
• Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.

EEO: Xanterra is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

APPLY HERE: https://www.xanterrajobs.com/grand-hotel-explore/jobs/24170?lang=en-us

Seasonal full time: March- August.

The Kitchen Supervisor is responsible to assist in coordination and efficient kitchen operation, with emphasis on food ordering, kitchen production, sanitation and training. In addition, this position supports in food preparation, cooking, storing, labeling, checking food temperatures, organizing coolers, placing/receiving orders, prep lists, recipes, and specs.
Responsibilities   

• Fully understand and support Xanterra Mission Statement and Core Values.
• Responsible for assisting in overseeing the overall food production in the kitchen at The Grand Hotel Food and Beverage outlets. Ensures maximize profitability, minimize legal liability and conforms to the regulations of Coconino Health Department.
• Responsible for effective enforcement of all Xanterra Tusayan, LLC F&B hospitality standards, procedures, policies and environmental program.
• Responsible for proper food handling, such as; preventing cross contamination, proper temperature controls, thawing & holding. Maintain and review temperature logs on a daily basis; monitor temperatures of hot foot placed on the buffet. Discard those items found to be in the danger zone and record on waste sheets provided by Kitchen Manager.
• Enforces sanitary practices and compliance for food handling, wearing personal protective equipment, general cleanliness, and maintenance of food service areas and dining.
• Co-responsible for all food production in accordance with recipes or standards.
• Co-responsible for creating and maintaining a positive working relationship with Coconino Public Health Department and acting with vigilance in any areas dealing with concerns of public health.
• Must have a full understanding of company policies to be able to objectively observe and evaluate work performance of all employees on staff to ensure compliance, while providing a safe and healthy work environment.
• Must communicate with other F&B Managers regarding guests’ concerns or complaints, employees’ issues and/or concerns; maintenance repair needs; and suggestions for improvement on the efficiency and operation of the restaurant and business unit(s). Must accommodate our guests in the most professional manner possible.
• Ensure all guest complaints (food quality and quantity and ticket times) and employee concerns/issues are investigated, resolved and handled in a professional manner; follow up with Kitchen Manager , Operations Manager of General Manager.
• In absence of Kitchen Manager, responsible for coaching and mentoring staff to a level of acceptable work performance. When necessary, confer with Kitchen Manager, Operations Manager and General Manger to provide the necessary written documentation for an employee’s evaluation, corrective action reports.
• Responsible for conducting daily “Service Briefings” and training staff: proper evacuation procedures and how to execute plan timely, SDS location and comprehension, Environmental Health & Safety (EHS) procedures, etc. Ensure staff is aware of any staffing issues, special events or equipment issues.
• Ensure that staff is adhering and in compliance with all prescribed Company, statutory/regulatory policies and procedures regarding worker safety (OSHA) and risk management.
• Responsible for completing accident reports thoroughly and communicating with the Risk Manager as soon as possible, following-up with Kitchen Manager, Operations Manager and General Manager .
• Support F& B training requirements by scheduling staff and assisting with conducting assigned classes. Enforce Food Safety and HACCP food sanitation program for entire food and beverage outlet kitchens.
• Oversees kitchen production in all food and beverage outlets to assure BOH labor, food and operational costs conform to budget limitations without sacrificing quality and perceived value for our guests.
• Oversees employees on shift to ensure that all assigned side work and published cleaning schedules are being completed. Assist with production throughout the day during rush hours.
• Follow-up to ensure there is proper rotation of food product, storage and inventory of all food products; with the goal of cross-utilization of all food products to minimize waste, theft and to control spoilage while staying within budget.
• Ensures buffet set-up, maintenance and break down in accordance with current timetable. Follows staffing guides for FOH and sets up sections for the meal period. Makes necessary adjustments based on staffing absences and last minute changes, such as increase/decreases in guest counts.
• Perform periodic walk-through in the kitchen and all other areas of food service to ensure food quality, consistency, presentation, cleanliness and safety are maintained. Working closely with FOH Managers.
• May participate in End of Month Inventory.
• Ensure staff members adhere to all grooming and uniform standards; meeting the appearance standards as outlined in the Xanterra Tusayan, LLC Employees Handbook and departmental guidelines.
• Under direction of Kitchen Manager and/or Assistant Kitchen Manager, work closely with the Steward to continually train in all aspects of the kitchen.
• Apply thorough knowledge of food preparation, including organization of daily menu production with the focus of maintaining food quality, spec consistency and buffet/plate presentation.
• Other duties as assigned.

Minimum Qualifications:

• Must be at least 18 years of age or older.
• Two (2) years previous supervisory or lead cook experience in a high volume ala carte dining or institutional establishment with progressive cooking/menu development with the ability to train employees in all kitchen positions; with a goal of advancing staff within the kitchen.
• Prior experience with food production records, scheduling employees and inventory/cost controls.

Preferred Qualifications:

• Bilingual (English/ Spanish) skills are desired to effectively communicate with all staff.

Basic Competencies:

• Verbal comprehension (Understand oral and written communications, follow detailed directions).
• Communication skills (provide clear instructions/directions).
• Reasoning skills (problem solving and troubleshooting skills).
• Basic math skills.
• Computer skills in Excel, Word, and Outlook.

Employment Conditions:

• Work safely to prevent on the job accidents and injuries.
• Work in inclement kitchen conditions. (heat, steam, cold, chemicals)
• Work safely to ensure company equipment is secure.
• Wear protective equipment as required by the job duties.
• Complete required food safety courses and certifications.
• Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

Physical Requirements:

• While performing the duties of this job, the employee is:
• Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.
• Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 40lbs.
• Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 100lbs.
• Constantly listening, hearing, seeing, and speaking.
• Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.
• Static Strength-The ability to exert maximum muscle force to lift, push, pull or carry objects.
• Trunk Strength-The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving our or fatiguing.

EEO: Xanterra is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

APPLY NOW: https://www.xanterrajobs.com/grand-hotel-explore/jobs/24173?lang=en-us

The Kitchen Supervisor is responsible to assist in coordination and efficient kitchen operation, with emphasis on food ordering, kitchen production, sanitation and training. In addition, this position supports in food preparation, cooking, storing, labeling, checking food temperatures, organizing coolers, placing/receiving orders, prep lists, recipes, and specs.
Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Responsible for assisting in overseeing the overall food production in the kitchen at The Grand Hotel Food and Beverage outlets. Ensures maximize profitability, minimize legal liability and conforms to the regulations of Coconino Health Department.
• Responsible for effective enforcement of all Xanterra Tusayan, LLC F&B hospitality standards, procedures, policies and environmental program.
• Responsible for proper food handling, such as; preventing cross contamination, proper temperature controls, thawing & holding. Maintain and review temperature logs on a daily basis; monitor temperatures of hot foot placed on the buffet. Discard those items found to be in the danger zone and record on waste sheets provided by Kitchen Manager.
• Enforces sanitary practices and compliance for food handling, wearing personal protective equipment, general cleanliness, and maintenance of food service areas and dining.
• Co-responsible for all food production in accordance with recipes or standards.
• Co-responsible for creating and maintaining a positive working relationship with Coconino Public Health Department and acting with vigilance in any areas dealing with concerns of public health.
• Must have a full understanding of company policies to be able to objectively observe and evaluate work performance of all employees on staff to ensure compliance, while providing a safe and healthy work environment.
• Must communicate with other F&B Managers regarding guests’ concerns or complaints, employees’ issues and/or concerns; maintenance repair needs; and suggestions for improvement on the efficiency and operation of the restaurant and business unit(s). Must accommodate our guests in the most professional manner possible.
• Ensure all guest complaints (food quality and quantity and ticket times) and employee concerns/issues are investigated, resolved and handled in a professional manner; follow up with Kitchen Manager , Operations Manager of General Manager.
• In absence of Kitchen Manager, responsible for coaching and mentoring staff to a level of acceptable work performance. When necessary, confer with Kitchen Manager, Operations Manager and General Manger to provide the necessary written documentation for an employee’s evaluation, corrective action reports.
• Responsible for conducting daily “Service Briefings” and training staff: proper evacuation procedures and how to execute plan timely, SDS location and comprehension, Environmental Health & Safety (EHS) procedures, etc. Ensure staff is aware of any staffing issues, special events or equipment issues.
• Ensure that staff is adhering and in compliance with all prescribed Company, statutory/regulatory policies and procedures regarding worker safety (OSHA) and risk management.
• Responsible for completing accident reports thoroughly and communicating with the Risk Manager as soon as possible, following-up with Kitchen Manager, Operations Manager and General Manager .
• Support F& B training requirements by scheduling staff and assisting with conducting assigned classes. Enforce Food Safety and HACCP food sanitation program for entire food and beverage outlet kitchens.
• Oversees kitchen production in all food and beverage outlets to assure BOH labor, food and operational costs conform to budget limitations without sacrificing quality and perceived value for our guests.
• Oversees employees on shift to ensure that all assigned side work and published cleaning schedules are being completed. Assist with production throughout the day during rush hours.
• Follow-up to ensure there is proper rotation of food product, storage and inventory of all food products; with the goal of cross-utilization of all food products to minimize waste, theft and to control spoilage while staying within budget.
• Ensures buffet set-up, maintenance and break down in accordance with current timetable. Follows staffing guides for FOH and sets up sections for the meal period. Makes necessary adjustments based on staffing absences and last minute changes, such as increase/decreases in guest counts.
• Perform periodic walk-through in the kitchen and all other areas of food service to ensure food quality, consistency, presentation, cleanliness and safety are maintained. Working closely with FOH Managers.
• May participate in End of Month Inventory.
• Ensure staff members adhere to all grooming and uniform standards; meeting the appearance standards as outlined in the Xanterra Tusayan, LLC Employees Handbook and departmental guidelines.
• Under direction of Kitchen Manager and/or Assistant Kitchen Manager, work closely with the Steward to continually train in all aspects of the kitchen.
• Apply thorough knowledge of food preparation, including organization of daily menu production with the focus of maintaining food quality, spec consistency and buffet/plate presentation.
• Other duties as assigned.

Minimum Qualifications:

• Must be at least 18 years of age or older.
• Two (2) years previous supervisory or lead cook experience in a high volume ala carte dining or institutional establishment with progressive cooking/menu development with the ability to train employees in all kitchen positions; with a goal of advancing staff within the kitchen.
• Prior experience with food production records, scheduling employees and inventory/cost controls.

Preferred Qualifications:

• Bilingual (English/ Spanish) skills are desired to effectively communicate with all staff.

Basic Competencies:

• Verbal comprehension (Understand oral and written communications, follow detailed directions).
• Communication skills (provide clear instructions/directions).
• Reasoning skills (problem solving and troubleshooting skills).
• Basic math skills.
• Computer skills in Excel, Word, and Outlook.

Employment Conditions:

• Work safely to prevent on the job accidents and injuries.
• Work in inclement kitchen conditions. (heat, steam, cold, chemicals)
• Work safely to ensure company equipment is secure.
• Wear protective equipment as required by the job duties.
• Complete required food safety courses and certifications.
• Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

Physical Requirements:

• While performing the duties of this job, the employee is:
• Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.
• Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 40lbs.
• Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 100lbs.
• Constantly listening, hearing, seeing, and speaking.
• Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.
• Static Strength-The ability to exert maximum muscle force to lift, push, pull or carry objects.
• Trunk Strength-The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving our or fatiguing.

EEO: Xanterra is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

APPLY NOW: https://www.xanterrajobs.com/grand-hotel-explore/jobs/24278?lang=en-us

The Guest Service Agent professionally greets and welcomes guests upon entrance, provides high level service while ensuring smooth guest registration, checkout, accurately collects payment and provide property information to the guests.
Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Follows all established front desk procedures in carrying out assigned duties.
• Provides high level service while registering guests in a prompt, efficient and courteous manner.
• Handle guest accounts properly including posting of charges, and collection of payment.
• Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
• Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of Grand Canyon National Park and surrounding areas to guests inquires.
• Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
• Work closely with Housekeeping department to keep status of rooms current and up to date.
• Book out of park tours for guests as requested, based on availability.
• Work with Bell staff to assist guests with requests as needed.
• Adhere to all Xanterra Tusayan, LLC lost and found procedures.
• Maintain bank with accuracy and security; close out at end of shift bank, balance and deposit.
• Ability to shift priorities and duties as directed by supervisor.
• Other duties as assigned

Minimum Qualifications:

• Previous experience in a guest-facing position, such as front desk or concierge with money-handling responsibilities.
• Experience with computers and Windows-type software.

Basic Competencies:

• High level of professionalism and communication skills (provide clear instructions/directions).
• Verbal comprehension (Understand oral and written communications, follow detailed direction).
• Attention to Detail skills (minimize the risk of error).
• Reasoning skills (problem-solving and troubleshooting skills).
• Multi-tasking and prioritization skills.
• Intermediate computer skills.

Employment Conditions:

• Work safely to prevent on the job accidents and injuries
• Work safely to ensure company equipment is secure.
• Wear protective equipment as required by the job duties.
• Complete required training programs.
• Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

Physical Requirements:

• While performing the duties of this job, the employee is:
• Constantly listening, hearing, seeing, standing, walking, using eye/hand coordination, handling, wrist motion.
• Frequently walk and lift or carry up to 10 lbs.
• Occasionally sit, handle, reach outward, reach above shoulder, squat or kneel, lift/carry and push or pull up to 100lbs.
• Will be required to stand long periods of time and to occasionally walk up flights of stairs.

EEO: Xanterra is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

APPLY NOW: https://www.xanterrajobs.com/grand-hotel-explore/jobs/24264?lang=en-us

Start Date:  Full time/Year around position.

*Free employee housing through October 31st, 2021. We have also increased our wages!*

The Restaurant Manager is responsible for floor supervision and oversight of the daily dining and beverage outlet operations. This includes all aspects of guest service, cleanliness of the restaurant facilities and building employee relationships. In addition, this position supports the Restaurant Manager with advanced administrative responsibilities including using Kronos, accurately logging invoices; tracking uniform usage and overseeing all food outlet supplies.
Responsibilities     

• Fully understand and support Xanterra Mission Statement and Core Values.
• Responsible for overseeing the daily operation of all dining outlets to maximize profitability, minimize legal liability and conform to the regulations of Coconino Health Department and Arizona Liquor Laws.
• Responsible for compliance with all health and safety regulations and enforcing sanitary practices for food handling, general cleanliness, and maintenance of dining and food service areas.
• Responsible for reporting all maintenance repair requests in a timely manner.
• Support F&B compliance training programs by scheduling staff and assist in conducting assigned classes. Review tracking of front of house (FOH) staff to be in compliance with TIPS and Arizona Liquor Law.
• Reviews and monitors expenditures to ensure that business unit(s) conforms to budget limitations. Records daily sales and labor costs on the “Actuals” spreadsheet to monitor labor costs.
• Co-responsible with back of house (BOH) Manager for the efficient buffet set-up, maintenance and break down in accordance with current timetable. Following staffing guides for FOH and sets up sections for the meal period.
• Ensure all guest complaints (food quality and service) and employee’s concerns/issues are investigated, resolved and handled in a professional manner; follow up with Operations Manager.
• Perform periodic walk-through in the dining room and business unit(s); working closely with all BOH Managers to look at all areas of food service to ensure food quality, consistency, presentation, cleanliness and safety is maintained. Participate in quarterly F&B audits to determine areas and/or processes which may have opportunities for improvement.
• Responsible for completing accident reports thoroughly and communicating with the Risk Manager as soon as possible, following-up with the General Manager and/or Operations Manager.
• Ensure staff members adhere to all grooming and uniform standards; meeting the appearance standards as outlined in the Xanterra Tusayan, LLC Employees Handbook and departmental guidelines.
• Ensure proper accounting procedures are in place and are enforced for check outs, voids, comps, spec sheets special event billing and tours. Responsible for FOH general invoices, coding; and tracking for non-foods and beverage.
• Responsible for the completing the weekly manager schedules and scheduling of employee’s as required to meet business needs; review with General Manager and or Operations Manager to ensure schedules meet labor budget and guest demands.
• Completes and issues hourly staff annual evaluations in a timely fashion; review with General Manager and/or Operations Manager. Issues periodic informal evaluations (HIGS) on FOH staff members on a bi-annual basis.
• Responsible for administering disciplinary actions fairly and consistently with the approval of General Manager and/or Human Resources.
• Responsible for reviewing and daily approval of all FOH employees through Kronos.
• Follow up daily on the Company environmental program ensuring adherence to the recycle program and education of staff employees.
• Other duties as assigned.

Minimum Qualifications:

• Previous two years food service management or supervisory experience with a thorough knowledge of food and beverage industry including alcohol sales.
• Requires intermediate to advanced skill using Microsoft Office software programs (Word and Excel, Outlook) and Point of Sale Systems (POS)

Preferred Qualifications:

• Bachelor of Science degree in hotel/restaurant management is desirable. Will consider a combination of practical experience and education as an alternate.
• Bi-lingual (English/Spanish) language skills preferred.

Basic Competencies:

• High level guest service skills.
• Verbal comprehension (Understand oral and written communications, follow detailed directions).
• Communication skills (provide clear instructions/directions)
• Reasoning skills (problem solving and troubleshooting skills)
• Intermediate-Advanced computer skills.
• Basic math skills.

Employment Conditions:

• Work safely to prevent on the job accidents and injuries.
• Work in inclement restaurant conditions.
• Work safely to ensure company equipment is secure.
• Wear protective equipment as required by the job duties.
• Complete required alcohol awareness and food safety certifications.
• Work hours may include a nonstandard workweek, overtime, and various shift work as neede

Physical Requirements:

While performing the duties of this job, the employee is:

• Constantly standing, walking, twisting, using eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping.
• Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 10lbs.
• Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 50lbs.
• Constantly listening, hearing, seeing, and speaking.
• Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.

EEO: Xanterra is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

APPLY NOW: https://www.xanterrajobs.com/grand-hotel-explore/jobs/24086?lang=en-us

Cleans guest rooms and suites to ensure highest standards of cleanliness and service. Reports maintenance deficiencies, handles guests’ requests and ensures the confidentiality and security of all guest rooms and suites.
Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Clean assigned guest accommodations to Company standards (within allocated time period) including making beds, cleaning bathrooms, dusting, amenities, removing dirty linens, cleaning outside guest rooms, in hallways and surrounding grounds.
• Control all keys, master and guest room keys, and maintain security of guest rooms, both vacant and occupied.
• Strictly follow standards in cleaning stay over rooms in dealing with guest’s property.
• Follow instructions given by Inspector, Supervisor or Management regarding having to return to the room to correct any discrepancies.
• Strictly follow all lost and found procedures. Immediately report lost and found items to the Inspector, Supervisor or Management.
• Report any maintenance related problems to the Inspector, Supervisor or Management immediately.
• Stock cart neatly and safely, according to standards as instructed.
• Follow instructions in use of all chemicals and cleaning agents.
• Practice and adhere to environmental and risk management procedures, including recycling and morning stretch to ensure a safe working environment. Report any safety problems immediately to your supervisors.
• Wear required personal protective equipment while performing tasks.
• Effectively performs tasks without close supervision.
• Other duties as assigned.

Preferred Qualifications:

• Knowledge of rooms and hotel layout The Grand Hotel property, including general knowledge of available services with the ability to convey information to the guests.
• Previous experience in a housekeeping or custodial position.

Basic Competencies:

• Verbal comprehension (Understand oral and written communications, follow detailed directions to ensure proper delivery and pickup of guest baggage.
• Communication skills (provide clear instructions/directions)
• Reasoning skills (problem solving and troubleshooting skills)

Employment Conditions:

• Work safely to prevent on the job accidents and injuries
• Work safely to ensure company equipment is secure.
• Exposure to hazardous materials, including bio-hazard and cleaning chemicals.
• Wear protective equipment as required by the job duties.
• Completes required training as it pertains to the assigned role.
• Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

Physical Requirements:

While performing the duties of this job, the employee is:

• Constantly listening, hearing, seeing, standing, walking, balancing, climbing, twisting, eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping and carrying, lifting, pushing, and pulling items weighing up to 75lbs and constantly pushing loaded cart weighing up to 300lbs
• Trunk Strength-The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving our or fatiguing.
• Static Strength-The ability to exert maximum muscle force to lift, push, pull or carry objects.
• Will be required to stand and walk for long periods of time and to occasionally walk on uneven surfaces.

Environmental Commitment: 

As a Xanterra Tusayan employee, you have a responsibility to protect the environment.  While on duty, you are to comply with all environmental regulations and policies, prevent pollution of the environment, reduce waste and recycle.

      Uniform:

A uniform smock is provided for this position; employee provides black work pants and black non-slip footwear that is sturdy, provides support for the arch of the foot with a well-defined heel.

       Appearance Standards:

The position shall follow the appearance standards as outlined in the Xanterra Tusayan Employees Handbook and departmental guidelines.

EEO: Xanterra is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

APPLY HERE: https://www.xanterrajobs.com/grand-hotel-explore/jobs/24206?lang=en-us

The Facilities Maintenance Engineer II is responsible for performing general maintenance and repair activities associated with the operation of all Xanterra Tusayan/Grand Hotel facilities.
Responsibilities

• Fully understand and support Xanterra Mission Statement and Core Values.
• Complete general maintenance assigned maintenance requests, ensuring timely completion, thoroughness and cost effectiveness.
• Assist in maintaining water softeners according to preventive maintenance schedule in designated areas, including maintaining salt inventory.
• Performs pool maintenance maintains county pool maintenance license.
• Handle multiple call-outs or work orders, work independently and perform trade call outs as necessary.
• Operate designated heavy equipment safely and efficiently as necessary and directed.
• Perform second level maintenance and repairs as related to the preventive maintenance program.
• Ability to perform second level trade functions such as electrical motor trouble shooting to 220 volts, plumbing, refrigeration/HVAC, basic boiler operation and kitchen equipment repair.
• Ensures all repairs involving electrical, plumbing, carpentry, HVAC, and other repairs must adhere to current building codes and regulations.
• Perform Lock Out / Tag Out Procedures
• Perform basic carpentry and painting duties as necessary and directed.
• Report maintenance problems in an accurate fashion that require trade specific skill and attention.
• Maintenance personnel must proactively seek out and report any safety issues regarding electrical, plumbing, HVAC, so that proper repairs can be made.
• Performs monthly inspections including fire extinguisher, emergency lights, and eye wash stations.
• Adhere to all safety, risk management and environmental policies and procedures.
• Wear all required personal protective equipment in carrying out assigned tasks.
• Work various shifts as required.
• Assist in the training and development of lower General Maintenance grades.
• Other duties as assigned.

Minimum Qualifications:

• Must possess a valid/clear Arizona Driver’s License, and be able to comply with the Xanterra Tusayan, LLC Company Vehicle Policy.
• Must be willing and able to acquire CPO Certification within 30 days of employment.

Preferred Qualifications:

• Minimum three-year’s experience in general building maintenance, or in trades such as electrical, refrigeration, plumbing, etc.
• Competent in all areas of the General Maintenance III position
• Knowledge of concrete, tile or General Construction.

Basic Competencies:

• Verbal comprehension (Understand oral and written communications, follow detailed directions).
• Communication skills (provide clear instructions/directions).
• Reasoning skills (problem solving and troubleshooting skills).

Employment Conditions:

• Work safely to prevent on the job accidents and injuries.
• Work in all inclement weather conditions.
• Work safely to ensure company equipment is secure.
• Wear protective equipment as required by the job duties.
• Work hours may include a nonstandard workweek, overtime, and various shift work as needed.

Physical Requirements:

While performing the duties of this job, the employee is:

• Constantly standing, walking, balancing, climbing, twisting, eye/hand coordination, manual dexterity, handling, wrist motion, bending/ stooping, ascending and descending ladder.
• Trunk Strength-The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving our or fatiguing.
• Static Strength-The ability to exert maximum muscle force to lift, push, pull or carry objects.
• Constant carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 10lbs.
• Frequently carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 25lbs.
• Occasionally carrying, bending, stooping, lifting, pushing, and pulling items weighing up to 100lbs.
• Constantly listening, hearing, seeing, and speaking.
• Will be required to stand and walk for long periods of time on cement floors and to occasionally walk on uneven surfaces.

Sustainability Commitment: 

As a Xanterra Tusayan employee, you have a responsibility to protect the environment.  While on duty, you are to comply with all environmental regulations and policies, prevent pollution of the environment, reduce waste and recycle.

Uniform:

A uniform is provided for this position. Employee provides black non-slip footwear that is sturdy, provides support for the arch of the foot with a well-defined heel.

Appearance Standards:

The position shall follow the appearance standards as outlined in the Xanterra Tusayan Employee Handbook and departmental guidelines.

EEO: Xanterra is committed to a diverse and inclusive workplace.  We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

APPLY HERE: https://www.xanterrajobs.com/grand-hotel-explore/jobs/21887?lang=en-us