The Grand Hotel at the Grand Canyon

Live. Work. Explore. as a part of our Administrative/HR team at The Grand Hotel at the Grand Canyon!

Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!

We’re hiring an Accounting Associate to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Job Summary:
This position oversees/performs the daily accounting functions for the cash operations and internal controls of The Grand Hotel and the Tusayan Trading Post operations as well as completing some administrative responsibilities.

The Details:
Position Type: Full-Time, Year-Round
Pay: $19.20 per hour
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why The Grand Hotel at the Grand Canyon?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.

Life at The Grand Hotel:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free entry to Grand Canyon National Park
• Free Grand Canyon Railway Train rides
• Planned employee trips and activities
• Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties
• 15% Verizon service/products discount
• Access to hotel fitness center and pool
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Ensure that all security procedures mandated by the Flagstaff regional accounting office are followed on a daily basis to allow for secure operations surrounding the main safe working funds and safety deposit box keys for The Grand Hotel and Tusayan Post.
• Point of contact for The Grand Hotel and Tusayan Trading Post operations managers and cashiers in regard to cash handling (payments, end of shift reporting, problems, etc.,) to help ensure that company policies and procedures are being followed.
• Maintain a suitable par level of cash denominations in the cash operations safe to allow for smooth operations at The Grand Hotel and Tusayan Trading Post; complete change orders as needed from NBA/Loomis.
• Pick up daily deposit drops and recap envelopes at The Grand Hotel and Tusayan Trading Post from operating unit safes with a designated Grand Hotel and Tusayan Trading Post employee.
• Open, balance and accurately record all cash deposits dropped in the Safe Point and manual drop safes that were completed by money handlers at both properties. Submit cash deposit reports to the sales and cash auditors in the Flagstaff accounting office on a daily basis.
• Consolidate all cashier deposits drops from the manual drop safes at The Grand Hotel and Tusayan Trading Post into one daily deposit for each property and prepare for pick-up by Loomis.
• Accompany Loomis at The Grand Hotel and Tusayan Trading Post for the Safe Point deposit pickups.
• Fill change requests that are deposited by property money handlers or requested at the accounting window during standard operating hours for The Grand Hotel and Tusayan Trading Post.
• Maintain all sign in and out logs pertaining to The Grand Hotel and Tusayan Trading Post cash operations.
• Maintain an inventory of all occupied and vacant safety deposit boxes and drop safes at The Grand Hotel and Tusayan Trading Post. Work with the Regional Internal Auditor for any locksmith needs.
• Responsible for maintaining the end of shift counting room to ensure adequate supplies are available for cash handling needs; keep room picked up and clean; ensure required security is maintained while end of shift procedures are being completed.
• Control and participate in the collection of all vending monies (laundry, etc.) and ensure that they are deposited timely.
• Accurately balance the cash operations safe for both The Grand Hotel and Tusayan Trading Post on a daily basis. Email completed count to the Regional Internal Auditor at the end of each day.
• Conduct money handling training classes for all The Grand Hotel and Tusayan Trading Post employees that handle company funds. Follow-up and provide refresher training as needed.
• Issue working change funds, Loomis safe point access, and safety deposit boxes to The Grand Hotel and Tusayan Trading Post money handlers that have completed money handling training classes.
• Control and monitor distributed banks, logs, keys, and related functions.
• In working with the Internal Regional Auditor, complete and submit an annual audit schedule for bank and shift audits, inventory schedules, payroll audits, and other audits as required.
• Perform periodic surprise bank, shift audits, and compliance report findings and provide recommendations.
• Participate in periodic food and beverage, retail and propane physical inventories.
• Responsible for tracking and recording of food and beverage comp, discount, and void check, including tips on the Food and Beverage worksheet daily.
• Responsible for tracking and recording employee comp meals and employee coupon meals/tickets in the Employee Dining Room daily.
• Responsible for tracking and recording coupons issued and redeemed to the Front Desk agents including Employee meal coupon, BnB Coupons, etc.
• Send tips and gratuity information to the Regional Assistant Controller and Flagstaff Payroll Manager every Thursday.
• Responsible for picking up from the USPS and distributing the mail for The Grand Hotel and Tusayan Trading Post on a daily basis.
• Act as a repository site for the daily mail needs to/from the Tusayan and Flagstaff/Williams operations. Ensure that all daily cash reporting requirements, invoices, etc. from the operations are completed per set standards and available for pick up during daily mail runs.
• Responsible for the tracking and returning/shredding of found credit cards at The Grand Hotel and Tusayan Trading Post. Email found credit card log to the Regional Controller and Regional Internal Auditor at each period end.
• Distribute bi-weekly payroll checks to employees. Participate in an annual payroll check audit with the Regional Internal Auditor.
• Responsible for the daily collection of the IT backup tape, sending to Williams IT for storage and then inserting new tape.
• Maintain an inventory and control of keys located in the key boxes in The Grand Hotel Accounting office with log in/out forms.
• Maintain a clean and organized working space.
• Responsible for understanding and ensuring compliance with all accounting policies & procedures.
• Maintain the desk policy and procedure manual for this position as needed.
• Communicate with the Regional accounting offices, as well as, other department managers, providing information and assistance as needed.
• Maintain a professional attitude and appearance in order to provide the best guest and employee service.
• Other projects and duties as assigned.

• Prior office experience, preferably in an accounting office.
• Prior cash handling experience.
• Previous computer experience with a working knowledge of Excel spreadsheets.
• Good working knowledge of windows-based software programs to be able to communicate effectively via email (Outlook) and for tracking and reconciling applicable reports (Excel and Word).
• Good organizational skills with the ability to maintain flexibility in carrying out daily job duties, organizing and managing multiple priorities and tasks while interacting with a diversified staff.
• Effectively handle stressful situations in a public setting and resolve job related problems in a professional manner.
• Establish and maintain an effective professional working relationship with co-workers, the Flagstaff regional accounting office staff, and property managers, working together in a positive work environment.
• Must possess good interpersonal skills with the ability to read, write, and speak English; communicate professionally, effectively and clearly face-to-face, and in written communication with all levels of the organization, leadership and with the Assistant Controller, Regional Internal Auditor, and Regional Controller.
• Must be able to operate a motor vehicle and have a valid Arizona driver’s license.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Live. Work. Explore. as a part of our Food & Beverage team at The Grand Hotel at the Grand Canyon!

Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!

We’re hiring Intermediate Cook to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Job Summary:

The Intermediate Cook is a mid-skill level position responsible for preparing meals and following establishment recipes to include preparing ingredients, adhering to restaurant menu, and following food health and safety procedures. Cook, clean, assist other cooks and staff, and deliver quality food in a fast-paced environment. Work may include operating a grill, oven, or fryer.

The Details:
Position Type: Full-Time, Year-Round
Season Dates: 10/29/2024
Pay: $16.90/hour
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why The Grand Hotel at the Grand Canyon?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.

Life at The Grand Hotel:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free entry to Grand Canyon National Park
• Free Grand Canyon Railway Train rides
• Planned employee trips and activities
• Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties
• 15% Verizon service/products discount
• Access to hotel fitness center and pool
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Prepare plated, batch and banquet menu items in accordance to established recipes and standards.
• Prepare menu items maintaining proper portion control for all items, presentation and cooked to proper temperature.
• Follow prep guidelines to limit over production.
• Prep menu/banquet items to specs outlined by Kitchen Manager.
• Set up and break down workstations and production areas according to assigned shift duties.
• Maintain County HACCP food sanitation standards throughout all areas and steps of food production.
• Work any station in the prep area or in the kitchen as assigned by the Kitchen Manager or Supervisor
• Communicate with Kitchen Manager or Supervisor on production problems, “86’d” items or items dragging.
• Practice safety in knife handling, equipment operation, lifting, working with open flame and all other areas of food production.
• Use proper product rotation of perishable items practicing first in first out method of use.
• Maintain professional communication with front of the house staff and co-workers.

• Must be at least 18 years of age or older.
• At least one-year previous cooking experience in a high-volume ala carte or batch production setting.
• Knowledge of food sanitation regulations with ability to apply these regulations while on the job.

Physical Requirements include:

• Frequently stand, walk, reach, squat/kneel, and bend
• Lift/Carry up to 50 lbs

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Live. Work. Explore. as a part of our Food & Beverage team at The Grand Hotel at the Grand Canyon!

Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!

We’re hiring Bartenders to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Job Summary:
The Bartender is responsible for maintaining the bar area, serving restaurant and bar patrons at the bar and filling drink orders for the dining room. Providing high level customer service while maintaining control of the bar, serving drinks and managing the cash, credit and room charge transactions.

The Details:
Position Type: Full-Time, Year-Round
Pay: $14.95 per hour plus tips (Subject to AZ tip credit)
Schedule: Typical schedule is 32-40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why The Grand Hotel at the Grand Canyon?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.

Life at The Grand Hotel:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free entry to Grand Canyon National Park
• Free Grand Canyon Railway Train rides
• Planned employee trips and activities
• Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties
• 15% Verizon service/products discount
• Access to hotel fitness center and pool
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Fully understand and support Xanterra Mission Statement and Core Values.
• Provide prompt, efficient and courteous beverage service to guests ensuring proper mixology, portion control and content information to guests.
• Practice full alcohol awareness as to the levels of guest alcohol consumption and make decision as to continued service and consumption.
• When necessary courteously and discreetly (as possible) cut-off guests from further service and consumption of alcoholic beverages.
• Strictly enforce ID compliance to ensure legal age requirements for service and consumption are met.
• Make sure bar operation is set up and ready to open on time.
• Make sure bar operation makes “last call” and stops serving at the proper time.
• Order liquor following established procedure on a daily basis per shift assignment.
• Provide dining room service bar to Food & Beverage Servers for beverage orders.
• Maintain sanitation standards for the bar area.
• Perform side work for bar as assigned per shift including stocking of supplies.
• Perform all cashier duties using the Micros system including; ringing up sales collecting cash, credit card, or room charge; tracking Server sales; making shift deposit.
• Handle all guest complaints to best of ability and circumstance as necessary.
• Adhere to all safety and risk management policies.
• Other duties as assigned.

• Must be at least 18 years of age or older to be able to legally serve and sell alcohol beverages in the state of Arizona.
• Previous bartending experience with extensive knowledge of various types of beer, wine, applying and firmly enforcing State liquor laws and company policies regarding alcohol service.
• Strong guest service and interpersonal skills.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Live. Work. Explore. as a part of our Food & Beverage team at The Grand Hotel at the Grand Canyon!

Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!

We’re hiring a Kitchen Supervisor to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Job Summary:

The Kitchen Supervisor is responsible for assisting in coordination and efficient kitchen operation, with emphasis on food ordering, kitchen production, sanitation, and training. In addition, this position supports food preparation, cooking, storing, labeling, checking food temperatures, organizing coolers, placing/receiving orders, prep lists, recipes, and specs.

The Details:
Position Type: Full-Time, Year-Round
Pay: $19.75 per hour

Schedule: May include weekends, evenings, and holidays.

Why The Grand Hotel at the Grand Canyon?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.

Life at The Grand Hotel:

• Low-cost employee housing and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free entry to Grand Canyon National Park
• Free Grand Canyon Railway Train rides
• Planned employee trips and activities
• Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties
• 15% Verizon service/products discount
• Access to hotel fitness center and pool
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Fully understand and support Xanterra Mission Statement and Core Values.
• Focus on always providing exceptional quality of service to guests while maximizing profitability, both in how work is conducted and when interacting with guests.
• Ensure adherence for self, and all assigned staff, to all prescribed Company, statutory/regulatory policies, and procedures such as Hygiene, Food Sanitation and Environment, Health & Safety (EHS)
• Responsible for creating and maintaining a positive working relationship with Coconino Public Health Department and acting with vigilance in any areas of Public Health concern.
• Support F&B training requirements by scheduling staff and assisting with conducting assigned classes. Enforce Food Safety and HACCP food sanitation program for entire food and beverage outlet kitchens.
• Ensures buffet set-up, maintenance and breakdown in accordance with current timetable. Follows staffing guides for FOH and sets up sections for the meal period. Makes necessary adjustments based on staffing absences and last-minute changes, such as increase/decreases in guest counts.
• Perform periodic walk-through in the kitchen and all other areas of food service to ensure food quality, consistency, presentation, cleanliness and safety are maintained. Working closely with FOH Managers.
• Under direction of Kitchen Manager and/or Assistant Kitchen Manager, work closely with the Steward to continually train in all aspects of the kitchen.
• Apply thorough knowledge of food preparation, including organization of daily menu production with the focus of maintaining food quality, spec consistency and buffet/plate presentation.
• Other duties as assigned.

• Two (2) years previous supervisory or lead cook experience in a high volume ala carte dining or institutional establishment with progressive cooking/menu development with the ability to train employees in all kitchen positions; with a goal of advancing staff within the kitchen.
• Prior experience with food production records, scheduling employees and inventory/cost controls.
• Must be at least 18 years of age or older.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Live. Work. Explore. as a part of our Food & Beverage team at The Grand Hotel at the Grand Canyon!

Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!

We’re hiring Servers to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Job Summary:
Responsible for taking food and beverage orders and providing high level guest service while efficiently and courteously serving our valued dining room patrons.

The Details:
Position Type: Full-Time, Year-Round
Pay: $14.35 per hour plus tips (subject to AZ tip credit)
Schedule: May include weekends, evenings, and holidays.

Why The Grand Hotel at the Grand Canyon?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.

Life at The Grand Hotel:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free entry to Grand Canyon National Park
• Free Grand Canyon Railway Train rides
• Planned employee trips and activities
• Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties
• 15% Verizon service/products discount
• Access to hotel fitness center and pool
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Fully understand and support Xanterra Mission Statement and Core Values.
• Provide prompt, attentive and courteous service to dining room guests at all times in accordance with policies on guest service.
• Accurately take, fill, deliver and charge guest orders for food and beverage using system provided (currently Micros POS system).
• Be knowledgeable of all menu items including daily food specials, portions, preparation, ingredients and presentation of menu items. Be knowledgeable of wine, beer and liquor.
• Comply with all State of Arizona alcohol serving laws & company policies (for example: current law requiring requesting proper identification of guests who appear to be under the age of thirty.)
• Strictly adhere to Arizona State Liquor Laws and Xanterra Alcohol Policy at all times in the serving of alcoholic beverages.
• Bring any alcohol/intoxication related issues with guests to the immediate attention of the bartender, working lead or Restaurant Manager.
• Proper and efficient use of the POS system in ordering beverages and keeping voids to an absolute minimum.
• Describe drink recipes when requested by the guests.
• Comply with all company Food & Beverage Standards.
• Comply with all company policies regarding tip reporting.
• Perform all opening and closing side duties as assigned, per shift requirement.
• Responsible for maintaining proper sanitation of the dining room and side station areas while adhering to food safety regulations.
• Communicate manager on out of stock items or guest food issues.
• Handle guest complaints politely and in a timely fashion (involving the management team when necessary).
• Communicate with team members for additional service with any tables in assigned section.
• Attend and successfully complete all required training seminars/classes as assigned and scheduled.
• Stringently comply with all company appearance and hygiene standards.
• Adhere to all safety, risk management and environmental policies in performing tasks.
• Other duties as assigned.

• Must be at least 18 years of age or older to be able to legally serve and sell alcohol beverages in the state of Arizona.
• Requires knowledge of various types of beer, wine and liquor to be able to answer questions and make suggestions.
• Previous front of the house experience as a Server, Cashier, Host, or Expediter.
• Knowledge of food sanitation programs and policies.
• High level guest service skills.
• Verbal comprehension (Understand oral and written communications, follow detailed directions).
• Communication skills (provide clear instructions/directions)
• Reasoning skills (problem solving and troubleshooting skills)
• Basic math skills.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Live. Work. Explore. as a part of our Lodging team at The Grand Hotel at the Grand Canyon!

Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!

We’re hiring a Front Desk Supervisor to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Job Summary:

The Front Desk Supervisor resolves guest concerns to the best of their ability calling on direct reports when necessary, in addition; assists Manager in the training of all front desk staff, and is responsible for performing all functions and responsibilities of a Guest Service Agent and Night Audit when needed.

The Details:
Position Type: Full-Time, Year-Round
Pay: $19.75 per hour
Schedule: May include weekends, evenings, and holidays.

Why The Grand Hotel at the Grand Canyon?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.

Life at The Grand Hotel:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free entry to Grand Canyon National Park
• Free Grand Canyon Railway Train rides
• Planned employee trips and activities
• Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties
• 15% Verizon service/products discount
• Access to hotel fitness center and pool
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Fully understand and support Xanterra Mission Statement and Core Values.
• Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests.
• Assist Front Desk Management in the training of all front desk staff. Use GSA Training Manual and turn in all appropriate training documentation to H.R.
• All functions and responsibilities of a Guest Service Agent and Night Audit when needed.
• Assist in monitoring and evaluating performance of all Front desk Staff.
• Enforce adherence to hotel standards of appearance and conduct.
• Under direction of the Front Desk Manager assists in resolving guest conflicts.
• Resolve guest problems to the best of your ability calling on your direct reports when necessary. Never leave a guest unsatisfied.
• Assist Front Desk Management in maintaining stocks of front desk office supplies, registration cards, room keys.
• Responsible for the accurate & timely completion of all reports i.e. accident, etc.
• Knowledgeable in handling all group tours.
• Manage OTA reservations and discounts.
• Assists guest with booking tours, directions, ETC in absence of concierge.
• On occasion individuals may be asked to perform functions of a higher or lower skill level.
• In the absence of the Front Desk Management, this position will serve as a principal manager on duty and will be asked to make decisions in all things concerning the welfare and safety of the hotel, its guests, and its employees. Calling on your direct reports when necessary.
• Ensure departmental adherence to all prescribed Company, statutory/regulatory policies and procedures.
• Other duties as assigned.

• One-year management or lead experience preferably in guest service setting.

Preferred Qualifications:

• Possess sufficient experience and technical expertise in all functions of the front desk, including experience with front office software (knowledge of Opera desired).

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Live. Work. Explore. as a part of our Lodging team at The Grand Hotel at the Grand Canyon!

Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!

We’re hiring a Housekeeper to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!

Job Summary:
Cleans guest rooms and suites to ensure highest standards of cleanliness and service. Reports maintenance deficiencies, handles guests’ requests and ensures the confidentiality and security of all guest rooms and suites.

The Details:
Position Type: Seasonal

Anticipated Season Dates: November & December 2024 - April 2025
Pay: $15.60 per hour
Schedule: Typical schedule is 40 hours, 5 days/per week (may include weekends, evenings, and holidays)

Why The Grand Hotel at the Grand Canyon?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.

Life at The Grand Hotel:

• Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!

Benefits and Perks:

• Free entry to Grand Canyon National Park
• Free Grand Canyon Railway Train rides
• Planned employee trips and activities
• Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties
• 15% Verizon service/products discount
• Access to hotel fitness center and pool
• $350 Referral Bonus Program
• The adventure of a lifetime!

• Clean assigned guest accommodations to Company standards (within allocated time period) including making beds, cleaning bathrooms, dusting, amenities, removing dirty linens, cleaning outside guest rooms, in hallways and surrounding grounds.
• Control all keys, master, and guest room keys, and maintain security of guest rooms, both vacant and occupied.
• Strictly follow standards in cleaning stay over rooms in dealing with guest’s property.
• Follow instructions given by the Inspector, Supervisor or Management regarding having to return to the room to correct any discrepancies.
• Strictly follow all lost and found procedures. Immediately report lost and found items to the Inspector, Supervisor or Management.
• Report any maintenance related problems to the Inspector, Supervisor or Management immediately.
• Stock cart neatly and safely, according to standards as instructed.
• Follow instructions on the use of all chemicals and cleaning agents.
• Practice and adhere to environmental and risk management procedures, including recycling and morning stretch to ensure a safe working environment. Report any safety problems immediately to your supervisors.
• Wear the required personal protective equipment while performing tasks.
• Effectively performs tasks without close supervision.
• Other duties as assigned.

• Knowledge of rooms and hotel layout of The Grand Hotel property, including general knowledge of available services with the ability to convey information to the guests.
• Previous experience in a housekeeping or custodial position.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.