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As the Groups Assistant, you will be working closely with the Food & Beverage Manager/ Event Coordinator/Front Operations Manager and our Reservations groups team to assist in the maintenance of all national and international groups. You will ensure the best quality of guest service is received.
Minimum of one year of experience working in a hotel front operations department. Experience working group banquets is advantageous.
- Monitor changes to group bookings
- Maintain communication with management regarding changes to group bookings
- Maintain files and folders for all groups
- Provide a weekly schedule, detailed with al groups and events scheduled to arrive at the lodge and restaurant
- Greet the tour directors as they arrive to ensure all requirements are set for the arriving group
- Assist Front Desk staff as needed
- Assist Food & Beverage Manager for group events as needed
- Assist in data entry of the group manifest
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As the Barista, you will present a courteous and positive guest service attitude. You will be responsible for making exceptional, high quality beverages to include a variety of coffee drinks and smoothies. You will also be responsible for preparing food items, cash handling and monitoring food quality and sanitary conditions. You will have a range of duties in order to assist the wait staff including:
- Sanitize work areas during shift and before the next shift
- Ensure all equipment is clean
- Follow and complete prep list each day
- Use standard recipes and presentations
- Prepare prep list for following shift
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As Bell Staff, you will be responsible for assisting lodge guests with luggage. You will have a range of duties in order to assist the wait staff including:
- Assist guests with luggage during guest check-in and guest checkout and transporting to the guest rooms
- Ensure all guests’ luggage is correctly tagged and safely stored and transported to the assigned destination
- Greet arriving and departing guests and answer any questions or concerns
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As a Busser, you will assist the wait staff in serving food, filling and re-filling drinks and cleaning the guest tables. You will have a range of duties in order to assist the wait staff including:
- Collaborate with wait staff to ensure that tables are cleared, cleaned and ready for the next guests
- Prepare dining room for guests by setting tables and stocking all necessary supplies prior to the beginning of service
- Support wait staff by assisting with delivery of food and retrieval of required supplies
- Arrange tables for large parties
- Maintain a clean and sanitary bussing station
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As a Dishwasher, you will provide fellow co-workers with assistance in the kitchen as needed and follow all sanitary and health-related protocols. You will have a range of duties and responsibilities such as:
- Operate the industrial dishwasher
- Wash glassware and other implements by hand when necessary
- Empty and clean all trash receptacles
- Stock supplies in serving stations or storage
- Empty and clean all garbage receptacles
- Follow sanitation policies at all times
- Provide assistance to prep cook and other kitchen staff as necessary, especially at peak hours
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Manages the planning of all special events, convention and catering services for the Lodge, adhering to Windsong Lodge standards. Must ensure profitability while maintaining high standards of product and service for optimum guest satisfaction.
- Arrive to work on time, ready to work, dressed in clean uniform, with a neat and clean appearance
- Ensure excellent customer service is provided for all events and conduct evaluations of services provided after the completion of an event
- Assist Food and Beverage FOH Operations Manager in achieving revenue goals set for events and catering
- Build Group Resumes for all groups/events, and distribute appropriately
- Create, maintain, and distribute Banquet Event orders on a daily/weekly basis
- Coordinate FAM trip receptions, dinner and site inspections
- Create and maintain “Event Resource Toolkit” to include tools and supplies used for events
- Maintain appropriate and detailed information for each function/event when assigned
- Performs other duties as are appropriate and as assigned
*This is a benefit eligible position.
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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The Executive Chef coordinates activities and directs training of Sous Chefs, Line Cooks and other kitchen staff who engage in preparing and cooking food to ensure an efficient and profitable food service.
This is an Extended Seasonal Full Time role (10 month position) reporting to the General Manager. This role is responsible for the hiring, training, direction and management of kitchen and warehouse staff by developing, implementing and maintaining associated programs as well as the planning and implementation of menus.
- Oversee preparations for the seasonal opening and closing of the Lodge’s kitchens
- Develop, implement and maintain standards for nutrition, sanitation and food preparation standards for the kitchens
- Oversee training programs for the Lodge’s kitchen staff are developed, maintained and regularly practiced with an emphasis on safety, product quality, food production and cleanliness
- Oversee warehouse ordering, requisitions, stocking and receiving
- Maintain reporting and inventory system (current system is “C-Tuit”)
- Process, code, and organize all food invoices for monthly tracking
- Estimate food consumption and determine food costs and relevant pricing
- Create, develop and analyze recipes for special dishes
- Purchase or requisition food and kitchen supplies
- Perform other duties as appropriate and as assigned
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Windsong Lodge. As an Expeditor, you will work as a liaison between the kitchen and front of house staff to ensure that outgoing food is presentable for guests. You will have a range of duties in order to assist the wait staff including:
- Expedite food from the pickup window on trays ready for the front of house staff
- Ensure outgoing food is presentable
- Prepare basic food production stocks
- Arrange Expeditor station for following shift
- Keep work areas and equipment clean and sanitized
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Oversees and manages the daily operations of the events services, and all front of house employees in the absence of the F&B FOH Operations Manager. Provides strong leadership capabilities. Works closely with the staff in an efficient, courteous and dedicated manner to ensure that the guest’s expectations are exceeded. Provide quality service and enhance the guest experience while following the company’s policies and procedures.
- Supervise the day-to-day activities of front of house employees and Events Manager
- In coordination with the F&B FOH Operations Manager, responsible for maintaining reasonable Food and Beverage costs, and reasonable labor costs in the dining room, in keeping with the Lodge budget and guidelines
- Train Events Manager on essential job functions
- Work with Events Manager on set up and staffing of banquets and weddings
- Develop and maintain positive working relationships with others; support team to reach common goals
- Work with F&B Admin to coordinate and collect payments from clients after completion of events
- Assist in successful on-boarding, training, and off-boarding of seasonal staff
- Oversee Events Manager in maintaining, printing, and distributing banquet event orders on a daily / weekly basis
- Assist with group manifest and updating event calendar
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As a Food Runner, you will assist the wait staff in serving food, filling and re-filling drinks and cleaning the guest tables. You will have a range of duties in order to assist the wait staff including:
- Collaborate with wait staff to ensure that tables are cleared, cleaned and ready for the next guests
- Prepare dining room for guests by setting tables and stocking all necessary supplies prior to the beginning of service
- Support wait staff by assisting with delivery of food and retrieval of required supplies
- Arrange tables for large parties
- Maintain a clean and sanitary bussing station
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As a Front Desk Agent, you will be responsible for assisting guests with reservations, guest check-in, guest checkout, tour bookings and general area information. You will have a range of duties in order to assist team members including:
- Provide guest with lodging and local area information
- Perform guest reservations, check-in and checkout procedures
- Assign guests to rooms based on requests and arrival times
- Perform basic cashier and cash handling duties
- Assist guests with retail purchases
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As the Front Desk Assistant Manager, you will be responsible for assisting guests with reservations, guest check-in, guest checkout, tour bookings and general area information. You will assist the Front Desk Manager to oversee and be responsible for the daily operations of the Front Desk and staff. You will have a range of duties in order to assist team members including:
- Provide guest with lodging and local area information
- Perform guest reservations, check-in and checkout procedures
- Train staff and implement procedures to ensure high level of guest service and efficiency
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Train staff at Front Desk to be efficient, courteous and dedicated to ensure that guests’ expectations are exceeded in every area of the Rooms Division. Plan and direct all phases of Front Desk and Guest Services operations in a professional, courteous and efficient way.
- Arrive to work on time, ready to work, dressed in clean business casual attire, with a neat and clean appearance
- Oversee daily operations of Front Desk & Guest Services Staff
- Train staff to ensure high level of customer service and efficiency
- Handle complaints with a high level of efficiency and in the best interest of the guest
- Develop and document the Front Desk training program to ensure consistency of procedures
- Maintain safety and security measures within the department for guests, employees and property
- Attend department manager meetings
- Maximize staffing, hour and wage levels for Front Desk & Guest Services employees
- Review needs and position openings, working with Assistant General Manager to fill as needed
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As the Front Desk Supervisor you will be responsible for assisting guests with reservations, guest check-in, guest checkout, tour bookings and general area information. You will assist the Front Desk Manager to oversee and be responsible for the daily operations of the Front Desk and staff. You will have a range of duties in order to assist team members including:
- Provide guest with lodging and local area information
- Perform guest reservations, check-in and checkout procedures
- Train staff and implement procedures to ensure high level of guest service and efficiency
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As the Host, you will accurately and efficiently handing dining are monetary transactions while providing excellent guest service. You will have a range of duties in order to assist team members including:
- Set up host station for shift
- Obtain reservations, map seating arrangements, acknowledge, greet and seat guests
- Close tickets and tender change as necessary
- Acknowledge and understand daily menu changes
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Ensures daily, that highest quality standards of housekeeping are maintained for our guests. Ensures cleanliness and efficient service of guest rooms and public areas, including; thorough cleaning of rooms and bathrooms, making beds, dusting, vacuuming, reporting preventative maintenance and handling of guest requests. Lifting, bending, and excessive physical movements involved. Must assist in other departments or with other job duties as requested or necessary.
- Work quickly and efficiently to strip hotel room linens, remake beds, clean bathrooms, vacuum, replenish supplies, and report any damages or items needing repair.
- Work in common areas to ensure things are organized, clean and tidy.
- Work in the laundry facility to load washers & dryers, fold linens, prepare housekeeping carts.
- Be a great team member who is willing to “do what it takes” to complete daily housekeeping rosters on schedule.
- Greet guests in the hotel as needed and answer questions in a welcoming and positive manner.
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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As the Housekeeping Supervisor, you will coordinate the daily cleaning and preparation of guest rooms with the Housekeeping staff. You will provide excellent Guest Service to Lodge guests. The Housekeeping Supervisor will ensure that every room is cleaned to the high standards of the Lodge. The Housekeeping Supervisor will follow trained procedures of chemical use and cleaning routines. You will have a range of duties in order to assist team members including:
- Formulate and communicate the daily direction to staff based on the arrival and departure of guests
- Oversee the detailing, cleaning and inspections of guest rooms
- Communicate effectively with the Housekeeping and Front Desk team members to ensure guest rooms are clean and ready for guest arrivals
- Place linen and chemical orders
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Oversee daily environment of employee housing and assist the Operations Assistant, including housing functions and employee activities, data entry, and maintaining files.
- Monitors employee communal living spaces and 68 employee units for cleanliness, safety, and general standards of upkeep, while promoting a community atmosphere
- Plans and executes employee engagement functions and activities, such as group hikes, themed dinners, shopping trips to Anchorage, visits to the Alaska SeaLife Center, etc.
- Aids the Ops Assistant in Employee Housing assignments, conducting inspections, and maintaining up to date housing employee list of those occupying Employee Housing
- Works with Ops Assistant and Management Team to open and close employee housing at the start and end of season
- Under the guidance of the Ops Assistant, administrate the Resident Advisor program which includes: recruiting applicants, scheduling monthly meetings, creating calendar of events and assisting Resident Advisors in planning and implementing one event each month
- Ensures that the Residents Advisors and employees living in employee housing understand assigned cleaning duties, including end-of-season move out expectations
- Prepares general memos regarding various matters to advise staff of changes and other issues
- Assists Ops Assistant with compiling data and creating reports
- Fills in for the Ops Assistant when needed to be point of contact for basic People & Culture related questions
- Assists Ops Assistant with welcoming new employees upon arrival and Pursuit Orientations
- Maintains a clear and concise inventory of all employee housing items
- Prepares employee housing items for distribution to incoming employees, and collection of items upon leave
- Assists with arranging medical appointments for employees and helps with arranging transportation for employees with emergencies, when necessary
- Other duties as assigned
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As a Landscaper, you will be responsible for the daily maintenance and repair of lodge property and equipment. You will maintain and clean the grounds to be aesthetically appealing. You will have a range of duties in order to assist team members including:
- Walk-throughs of the grounds, picking up garbage and disposing of it
- Water and fertilize plants
- Mow and trim lawns
- Perform equipment cleaning and maintenance
- Assist with maintenance projects
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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The Laundry Supervisor trains, supervises and creates the schedules for laundry staff. As Laundry Supervisor, you will be responsible for the daily laundering and folding of Lodge linen and for the safe and efficient operation of laundry equipment. You will perform daily inspections and maintenance of laundry equipment. You will work with team members within your department and others to complete the following tasks:
- Supervise, train and provide leadership to the Laundry Attendants
- Safely operate laundry equipment; launder, fold and organize all Lodge linens
- Fill linen orders and maintain specific linen inventories
- Develop and maintain positive working relationships with others, support team to reach common goals
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As the Line Cook, you will prepare menu items using standardized recipes and presentations for dining room service. You will have a range of duties in order to assist team members including:
- Use standard recipes and presentations
- Prepare food for dining room service
- Ensure all equipment is clean and safely stored
- Prep food as needed and for following shift
- Keep work area clean and sanitized at all times
Cook I Apply Now!
Cook II Apply Now!
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As a Linen Runner, you will be responsible for stripping linens from guest rooms and stocking housekeeping storage rooms. You will assist the housekeeping staff to ensure every room meets the high standards of the lodge. You will have a range of duties in order to assist team members including:
- Strip linens from guest rooms
- Pick up and drop off laundry at the laundry facility
- Restock and clean linen closets
- Perform basic maintenance of lodge rooms
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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This is a 10-month benefited position (Late Jan- late November)
Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Windsong Lodge. As the Maintenance Technician, you will be responsible for the daily maintenance and repair of lodge property and equipment while maintaining a safe environment for guests and team members. You will assist in the following duties:
- Respond to maintenance requests
- Communicate daily with Front Desk and Housekeeping team members to respond to immediate needs
- Ensure grounds and landscaping are well kept at all times
- Perform standard daily lodge usage and safety checks
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As the Night Auditor, you will be responsible for assisting guests with reservations, guest check-ins, guest checkouts and general information. You will serve as the central information center for all lodge operations. You will have a range of duties in order to assist team members including:
- Provide guest with lodging and local area information
- Perform guest reservations, check-in and checkout procedures
- Balance deposits to sales and complete all accounting forms
- Run end-of-day reports and package audit envelopes
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As the Prep Cook, you will prepare menu items for dining room service while working efficiently with standardized recipes and presentations. You will have a range of duties in order to assist team members including:
- Sanitize work areas during shift and before the next shift
- Ensure all equipment is clean
- Follow and complete prep list each day
- Use standard recipes and presentations
- Prepare prep list for following shift
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Windsong Lodge. As the Production Lead, you will oversee, instruct and participate in the preparation of menu items for dining room service. You will work closely with the staff in an efficient, courteous and dedicated manner to ensure that the guest’s expectations are met. You will have a range of duties in order to assist the wait staff including:
- Instruct Line Cooks and Prep Cooks in their duties
- Interface with service staff to provide excellent customer service
- Assist with training and education of service staff in menu content
- Supervise menu and shift change over
- Develop daily specials
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As Restaurant Assistant Manager, you will supervise the dining area and bar employees to ensure excellent guest service and enhance the dining experience for all guests. You will have a range of duties in order to assist team members including:
- Acknowledge and understand daily menu changes
- Ensure excellent guest service through training and supervising of dining room and bar team members
- Coordinate an efficient working environment between the kitchen and front of house team members
- Accurately report food and beverage data
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Room Inspector are pivotal in providing dynamic guest service at the Seward Windsong Lodge. As a Room Inspector, you will provide comfort to our guests by ensuring that guest rooms and public areas are clean and inviting. You will work with team members within your department and others to complete the following tasks:
- Clean all rooms and other areas assigned to you
- Respond quickly to guest requests with accommodations that may enhance their experiences with the lodge
- Ensure privacy and confidentiality for lodge guests
- Address questions and concerns and report identified maintenance issues to supervisor
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Responsible for the daily planning of the Windsong Lodge Reservations and room assignments. Work closely with the Front Desk staff and management team in an efficient, courteous and dedicated manner to ensure that the guest’s expectations are exceeded. Enhance the guest experience through careful pre-arrival planning while following the company and Windsong Lodge’s policies and procedures.
Minimum of one year of experience working with hotel Property Management Systems required. Experience with OTAs is advantageous.
- Review incoming guest requests and complete daily room assignments for all arriving guests
- Assist the in the pre-arrival process to ensure special accommodations and considerations are fulfilled prior to the guests' arrival
- Organize and evaluate incoming group manifests and communicate rooming needs to Front Operations team
- Be knowledgeable of lodge services, daily functions or activities occurring at the Lodge and in the area.
- Utilize PMS system to input rooming notes and room assignments as needed
- Assist with Front Operations duties as needed (training provided)”
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Windsong Lodge. As the Property Security, you will perform routine security checks to prevent fire, theft, vandalism and illegal entry.
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As a Server, you will provide excellent guest service to dining guests at all times. You will have a range of duties in order to assist team members including:
- Set up wait stations for the shift
- Set up the kitchen service areas for the shift
- Knowledge and understanding of the daily specials
- Ensure the proper handling of food according to health codes
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
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/ $1000.00 sign on bonus for CDL drivers, $500 for non-CDL
Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at the Seward Windsong Lodge. As the Shuttle Driver, you will be responsible for the daily operations of the shuttle. You will have a range of duties in order to assist team members including:
- Safely transport guests and luggage to and from the Train Depot and town
- Perform light maintenance duties
- Greet arriving and departing guests
- Wash, vacuum and service vehicle at the beginning and end of each shift
*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.
How to Apply
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We hope to see you here next year for a summer in the land of the midnight sun!