Reservationist/Sales Agent

Sage Outdoor Adventures

Sage Outdoor Adventures is looking for people who are genuinely happy and enthusiastic. We search for individuals who live for outdoor experiences, who love other people, who are gifted at sharing and are naturally giving, polite, and mature. We can train you to do anything and know that if you have the right attitude and qualities everything else will fall into place.

Job Description: Reservations, Front Desk & Sales - HOUSING AVAILABLE FOR THE RIGHT CANDIDATE

The guest experience starts with the initial phone call and we at Sage pride ourselves with having the most efficient and professional sales team in the outfitting business. Offering many types of summer activities catered to elite guests, it requires a sales team that can adapt quickly to selling products and having a basic understanding of each activity offered. Being able to switch topics quickly is key to this position.

We have a very casual, well-run, and extremely fun office is located next to the Colorado River in Dotsero, Colorado. The office is open from 8:00 AM to 5 PM and operates 7 days per week. Potentially 8:00-6:00 during peak holiday dates.

Daily Responsibilities:

• Answering Phones
• Checking people in for activities
• Describe Tours, Activities, Trip Times, Age and Ability Requirements, Cancellation Policies, Etc.
• Input reservations for all activities offered
• Transfer calls to various departments
• Work with Guide Staff during the day
• Confident in use of a Radio to communicate to drivers, guides, and logistics team
• Occasionally work at our Mountain Base located North of Wolcott.
• Deliver sales materials to our clients if needed
• Respond to online chat inquiries, emails and online reviews.
• NEW! - Willingness to get TIPS certified for our new bar!

Preferred Experience:

• Experience with taking reservations either for activities, lodging or similar
• Knowledge of the Vail Valley and surrounding areas.
• Excellent phone communication skills - the ability to be enthusiastic and generate excitement while quickly booking a reservation.
• Trainable and coachable
• Willingness to assist in all manners of the business | go above and beyond
• Ability to learn Reservations Software and other related computer programs
• Efficient working on a computer, typing and working with technology.
• Have a vehicle to get to work and a clean driving record in case you use a company vehicle
• Experience with a POS and Cash handling

Requirements:

• All applicants must be at least 21 years old for this position
• All applicants must be eligible to work in the United States.

Schedule:

• Full Time is typically 40-43 hours per week and has potential for overtime regularly as the season gets busier in peak times.
• We have shifts available each day of the week and need to cover weekends/weekdays.
• All shifts would begin at 8 am

A large part of this position will require you to participate in ALL the activities that we offer. (FYI...This is really FUN!!!!)

Very important: For this position, you will be required to participate in Rafting, SxS, and Fly-Fishing and in general be an active part of not just the office but our guide staff. If you are unable or unwilling to participate in what we are offering it is virtually impossible to sell it confidently.

Pay: Regular Pay for this position is $21-$23/Hour+tips to start based on qualifications, knowledge of software, industry experience and knowledge of Sage and the activities offered. Monthly bonus dependent on business and team sales performance.

Perks:

• NEW! - HOUSING AVAILABLE (based on availability)
• Free and Discounted Activities for Family and Friends
• Discounted Food and Retail at Base Locations
• Pro Deal Pricing with various Outdoor Equipment and Apparel Dealers
• Ability to work year-round
• Flexible time off especially in Off Seasons
• Merchant Ski Pass (if asked to stay for Winter Season)
• Partial Cell Phone Reimbursement
• Tips if willing to get TIPS Certified (certification paid for by Sage)