Resort Group, LLC
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Our Jobs

We hire hospitality, property management, and community association management professionals.  Our hospitality divisions / companies are experts in vacations!  We also take care of the places where Steamboat lives, with our Home Owner Association Management Division.

We offer a resting place and new adventure for dynamic, personable and passionate people!  You can work seasonally, summer (Mid-June until Late-August), or winter (Late-Nov until Early-April).   Like it? Want a career?  For a select few great performers, we have six companies under the Resort Group umbrella, which means opportunities abound!  Come explore the opportunities!

  • Guest Service Agent -Seasonal

    Front Desk
    Steamboat Springs, Colorado

    Do you enjoy working with people & the public? Are you outgoing?  Are you friendly? Then this is the best job ever! You get to help people have the best vacation experience by just being you & delivering exceptional guest service.

    The Guest Service Agent plays a vital role in delivering impeccable hospitality to our owners and guests. This position is responsible for welcoming & checking guests in and out, providing concierge services, responding to guest and owner requests, and coordinating with housekeeping and maintenance.

    The successful candidate will have outstanding people skills, enjoy hospitality, be skilled in multi-tasking, and present themselves in a professional manner. You will report directly to the Guest Service Manager. Competitive pay and flexible schedules.

    Requirements:

    • Strong customer service skills
    • Prior hospitality experience helpful
    • Experience working in V-12 software preferred
    • Multi-tasking and coordination skills
    • Must be willing to work weekends and evenings
    View Job Description
  • Maintenance Technician (Day & Night Shifts)

    Maintenance
    Steamboat Springs, Colorado

    Come join our team in beautiful Steamboat Springs, CO!

    ResortGroupJobs.com

    *Both Day & Night Maintenance shifts available* Days: 8am-4:30pm / Nights: 1:30pm-10pm

    You will be responsible for snow removal, maintaining grounds, and common areas of resort properties and condominiums, to include picking up trash and other debris or waste, cleaning, and skilled tasks (plumbing, electrical, carpentry) as designated by the manager.

    This position also assists our front desk with guest requests or needs, like minor repairs to units, delivering requested items, or improving working condition of vacation property.

    You will work both inside and outside, and primarily work independently.

    Year-Round Employees Enjoy: • Comprehensive Health & Dental Plan • 401K Savings Plan with company match • Life Insurance • Paid Time Off • Discount Lodging Benefits • Discounts on Awesome Activities & Events • Merchant Ski Pass Program • Competitive Pay • Professional Work Environment • Great Employee Parties!

    Summary: Responsible for maintaining the overall cleanliness and physical appearance of buildings, structures, grounds, common areas and rental units of all resort properties.

    Essential Duties and Responsibilities include the following:

    Day to day care and upkeep of common areas for all resort properties to include snow and ice removal, basic landscaping, sweeping of both interior and exterior floors and walkways and trash pickups.

    Maintains high quality standards for all buildings and grounds, ensuring that common areas, buildings and grounds meet first class standards at all times.

    Transports trash, waste and recycling to proper disposal areas.

    Delivers and picks up guest requested items such as fans, air mattresses or sheets and towels as necessary.

    Performs minor repairs in rental units including replacing light bulbs, CO monitors, smoke detectors and/or remote batteries.

    Performs basic maintenance repairs in rental units and on HOA properties to include basic electrical, plumbing, audio visual, pool and spa, painting and drywall work.

    Performs more skilled maintenance repairs in rental units and on HOA properties to include more advanced electrical, plumbing, audio visual, pool and spa, painting and drywall work.

    Achieves and maintains CPO certification through in class training and testing if necessary.

    Occasional use of power tools upon passing basic power tool safety training.

    Assisting other departments as requested, including moving furniture, unloading and storing supplies or transporting small equipment or tools between departments.

    Ensures all work orders assigned are satisfactorily completed while maintaining accurate timesheets and production records for pay and billing information.

    Establishes or adjusts work procedures to meet production schedules, while never sacrificing safety.

    Communicates with supervisors and front desk staff of potential problems that might arise or affects guest or owner satisfaction or safety.

    Adheres to company policies and follows all safety regulations.

    Other duties may be assigned as necessary.

    Competency: To perform the job successfully, an individual should demonstrate the following competencies:

    Problem Solving - Uses reason even when dealing with emotional topics.

    Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

    Interpersonal - Keeps emotions under control; Remains open to others' ideas and tries new things.

    Oral Communication - Listens and gets clarification; Responds well to questions.

    Team Work - Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports everyone's efforts to succeed

    Written Communication - Able to read and interpret written information.

    Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences.

    Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

    Organizational Support - Follows policies and procedures.

    Adaptability - Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

    Attendance/Punctuality - Is consistently at work and on time.

    Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed.

    Professionalism - Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

    Quality - Applies feedback to improve performance; Monitors own work to ensure quality.

    Quantity - Meets productivity standards; Completes work in timely manner; Works quickly.

    Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education/Experience:

    No prior experience or training.

    Language Ability:

    Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

    Math Ability:

    Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

    Reasoning Ability:

    Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

    Computer Skills:

    No Computer skills needed.

    Supervisory Responsibilities:

    This job has no supervisory responsibilities.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to work near moving mechanical parts. The employee is occasionally exposed to work in high, precarious places and risk of electrical shock.

    The noise level in the work environment is usually moderate.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is frequently required to use hands to finger, handle, or feel. The employee must be able to communicate with supervisor, regardless of mode (speaking or hearing optional). The employee is occasionally required to sit.

    View Job Description
  • Full or Part Time Housekeeper-Winter Season

    Housekeeping
    Steamboat Springs, Colorado
    $15.50 / hour

    Winter Seasonal Housekeepers Needed - Full/Part-time

    ResortGroupJobs.com

    Do you have an eye for detail? Do you take pride in your work? Do you enjoy adding value to the guest experience?

    We have flexible hours for you!

    We are looking for reliable and dedicated housekeepers to join our team of exceptional people. We work hard every day to exceed customer expectations and appreciate our housekeepers who contribute to that goal.

    Apply today to join our hospitality team and experience summer in the beautiful Yampa Valley!

    PERKS AND MORE:

    • On-the-Job Training
    • Flexible Work Schedules
    • Discount Lodging Benefits
    • Rewarding Work Environment
    • Great Employee Parties

    REQUIREMENTS:

    • Lifting to 40 lbs. required
    • Physically able to ascend and descend stairs several times during day while carrying up to 30 lbs.
    • Attention to detail
    View Job Description
  • Property Custodian Supervisor

    Housekeeping
    Steamboat Springs, Colorado

    Work in beautiful Steamboat Springs, CO…where every season is meant to be lived to the fullest by outdoor enthusiasts! 

    Apply online: www.resortgroupjobs.com

    We are looking for a Property Custodian Supervisor with skills to lead and supervise a crew, has an eye for detail, and the flexibility to perform cleans and supervise, depending on the needs of the day. This position assists with planning, assigning, and directing work, appraising performance, addressing complaints and resolving problems. The Property Custodian Supervisor strives to ensure the walkways, public areas, stairwells and elevators meet first class standards at all times. The right candidate will ensure that daily task lists provided for each property are being utilized accurately and all of the required cleaning is being performed while guaranteeing adherence to management company policies and established operating and safety procedures. Bilingual in English and Spanish is preferred, but not required.

    You will enjoy competitive pay, professional work environment, and paid holiday time. Our housekeeping supervisors and assistant supervisors are key in extending the company’s gratitude and respect to our housekeeping staff for their hard work.

    Come, join our fun team! Bi-lingual in Spanish / English preferred and 2 years minimum supervisory experience in hospitality required.

    Year-Round Employees Enjoy: • Comprehensive Health & Dental Plan • 401K Savings Plan with company match • Life Insurance • Paid Time Off • Discount Lodging Benefits • Discounts on Awesome Activities & Events • Merchant Ski Pass Program • Competitive Pay • Professional Work Environment • Great Employee Parties!

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Works with and reports to the Director of Housekeeping, with close collaboration with individual housekeeping property managers as responsibilities overlap for specific property assignments.

    Participates actively in planning, assigning, and directing work; assisting with workloads (actual common area cleaning), appraising performance; addressing complaints and resolving problems. Assures adherence to management company policies and established operating and safety procedures.

    Participates in creating and continuously monitors the time-study data to provide accurate actual time/hours required for cleaning tasks by property.

    Communicates with housekeeping property managers and front desk staff of potential problems that might arise or affects guest or owner satisfaction or safety.

    Enters work orders and actual time study data into the software program, V12. Works with the accounting department to achieve accurate revenue billing for work performed.

    Adheres to company policies and follows all safety regulations.

    Re-schedules or re-adjusts team workload between team members, as necessary.

    Assists with the training and development of the Common Area Attendants.

    Monitors the inventory of cleaning chemicals, supplies and other tools required for the completion of the cleaning tasks. Ensures proper working order of cleaning equipment (vacuum maintenance, clean mop heads etc.)

    Ensures each Common Area Attendant’s daily schedule will be met, and assists with actual cleaning to meet needs of accomplishing thorough cleaning at each property.

    Reports work orders for all common areas. Creates work order in V12 and calls in urgent requests to the Maintenance Supervisors.

    Maintains a secure key control system to ensure the safety of the buildings, the occupants, and our guest or owners property.

    Establishes or adjusts work procedures to meet production schedules, while never sacrificing safety.

    Maintains accurate timesheets and production records for pay and billing information.

    Performs on a regular basis common area cleaning and supervision of common area cleaning. This includes: vacuuming, sweeping, mopping, cleaning bathrooms, hauling trash, washing windows, polishing chrome / signs / elevators.

    Ensures team responds to guest and/or owner requests professionally.

    Greets guests and owners when met on-property.

    Must maintain a satisfactory driving record and valid driver license in order to comply with our insurance requirements of non-livery drivers.

    Drives to and from properties in a safe and lawful manner. Always being mindful of safety and adherence to the rules of the road.

    Competency:

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical - Uses intuition and experience to complement data; Designs work flows and procedures.

    Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

    Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Shares expertise with others.

    Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

    Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

    Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

    Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

    Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.

    Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance.

    Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

    Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.

    Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

    Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

    Business Acumen - Understands business implications of decisions; Demonstrates knowledge of market and competition.

    Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue ; Conserves organizational resources.

    Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

    Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

    Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.

    Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

    Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

    Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative - Volunteers readily; Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

    Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

    Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

    Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

    Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

    Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

    Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education/Experience:

    2 years minimum in Hospitality Supervisory experience

    Language Ability:

    Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

    Math Ability:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

    Reasoning Ability:

    Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to wet or humid conditions (non-weather) and toxic or caustic chemicals. The employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee must regularly lift and /or move up to 30 pounds. Must occasionally lift up to 50 pounds. Must be physically able to ascend stairs while weight-bearing up to 30 pounds. Specific vision abilities required by this job include close vision for detail work. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, climb or crawl. The employee must be able to communicate clearly with staff in English (speaking required, hearing optional). The employee is occasionally required to sit. The employee is occasionally required to rely on smell.

    View Job Description
  • H2B In-Country Extension - Winter Season

    Housekeeping
    Steamboat Springs, Colorado

    H2B Sponsorship for In-Country Extension - Seasonal Housekeeper

    We are looking for a group of 5 that can travel together to fulfill our last petetion.

    If you are not currently in the US, do not apply. This position is only for H2B's that have a VISA that does expire before 12/20/19 or later.

    www.ResortGroupJobs.com

    View Job Description
  • Accounting Clerk

    Accounting
    Steamboat Springs, Colorado
    $17.00 / hour

     

    Looking for a FT/YR position with benefits but worry you don't have the experience needed? This position could be perfect for you, as we are willing to train the right person for this fast-paced accounting department role. We are looking for an individual with good analytical skills and the ability to work independently in this heavy data entry position.

    PERKS AND MORE: · Comprehensive Medical Plan (HSA Compatible) · Health Savings Account · Dependent Care Flexible Spending Account · Dental Plan · Vision Plan · 401K Retirement plan with company match · Life Insurance · Other Voluntary Benefit options (Accident, Short-Term Disability) · Paid Time Off · Discount Lodging Benefits · Discounts on Awesome Activities, Events & Local Dining · Pro-Deal pricing on cool outdoor gear & gadgets · Athletic club/Pool membership discount (Old Town Hot Springs) · Merchant Ski Pass Program · Competitive Pay · Professional Work Environment · Great Employee Parties!

    Summary: Applies principles of accounting and follows procedures and processes to enter financial data, AR, AP and completes monthly financial processes to support the overall success of the accounting division by performing the following duties:

    Essential Duties and Responsibilities may include the following; other duties may be assigned.

    Maintains a portfolio of associations including AP, AR, journal entries, and financial statement reconciliation. Prepare budget shells and enter budget information into system.

    Prepare estoppels for real estate transaction. Maintain ownership information including setting up new owner, inactivating old owners, processing new owner accounts for special assessments.

    Prepares and mails monthly/quarterly owner statements. Works with manager for monthly collection letters as necessary.

    Assist with training accounting clerks and other staff as assigned.

    Processes checks by entering information daily into accounting system, balances entries and ensures proper bank deposits are completed.

    Processes timesheets, invoices, owner bills, and other AR and AP transactions by following departmental processes and procedures to ensure authorization, coding, and recording of such transactions are completed timely in order to support other essential accounting functions.

    Assists in both internal an external inquiries into invoice payments, receivables, expenditures, and other accounting transactions.

    Updates monthly and quarterly recurring charges and other accounting controls in the system when directed to do so by Accountants, Controllers, Director of Accounting, HOA Manager, or direct supervisor.

    Reconcile bank statements as assigned.

    Filing of all paid invoices, deposits, journal entries, bank statements, and annual upkeep of all files for all assigned associations or companies.

    Assists with related special projects, as required.

    Back up all accounting clerk duties as needed for time off or heavy volume.

    Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions, Uses equipment and materials properly.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Has basic knowledge and understanding of US GAAP. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education/Experience:

    One-year certificate from college or technical school and one or more years related accounting experience and/or training; or equivalent combination of education and experience.

    Language Ability:

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

    Math Ability:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra.

    Reasoning Ability:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Computer Skills:

    To perform this job successfully, an individual will have an intermediate knowledge of Microsoft Office software including Excel, Outlook and Word, with at least one year of experience using programs. QuickBooks software, VMS or V12 software is helpful.

    Certificates and Licenses:

    No certifications needed.

    Supervisory Responsibilities:

    This job has no supervisory responsibilities.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The work environment is indoor shared office. The noise level in the work environment is usually moderate.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. Other physical requirements are to be able to speak and to be able to hear. The employee is frequently required to sit, occasionally required to stand; walk; and reach with hands and arms.

     

    View Job Description
  • Shuttle Driver

    Shuttle
    Steamboat Springs, Colorado

    Come join a fun crew and take this opportunity to meet and converse with new people each and every day from around the world. You will enjoy competitive pay, professional work environment, and more!

    You will work with our guest services division in providing exceptional hospitality to our guests and owners. This position is key in delivering a pleasant vacation experience to visitors by being professional, courteous, and helpful while providing transportation around the Steamboat Springs area during their stay.

    The shuttle driver is responsible for the safe transportation of guests/owners to and from the mountain as well as around town. Coordinating and communicating with the front desk and other drivers is essential for the function and effectiveness of this job, good English skills are required for this task. The successful candidate will have a main focus on safety as well as excellent customer service skills.

    PERKS AND MORE:

    * On-The Job Training

    * Opportunity for Tips

    * Flexible Work Schedules

    * Use of company vehicles

    * Discount Lodging Benefits

    * Competitive Pay!

    * Rewarding Work Environment

    * Great Employee Parties!

    Requirements:

    Valid Driver's License with Good Driving Record - several positions with no CDL required.

    Valid Commercial Driver’s License (CDL) with Good Driving Record - 2 positions

    Maintaining Good Driving Record Requirement for Continued Employment

    Hospitable Personality

    Excellent Customer Service Skills

    Good English Speaking Skills

    Summary: Drives shuttles to transport owners and guests by performing the following duties in a courteous, helpful and professional manner:

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Drives shuttle vehicles in a safe manner to transport guests &owners to/from individual properties or central check-in area to ski area, downtown, or other local attractions during their stay.

    Assists guest with loading / unloading of skis, luggage or other personal items.

    Assists disabled / elderly passengers into and out of vehicle.

    Operates radio or similar device to communicate with Dispatcher, front desk and other shuttles driver, to receive instructions, report schedule, disruption of service, or accidents.

    Delivers customer service by being Professional, courteous, helpful, and informative.

    Strives to continuously maintain basic knowledge of local events, local attractions, dining establishments, and other local areas of interest.

    Answers inquiries pertaining to resort services; registration of guests; shopping, dining, entertainment, and travel directions.

    Promptly reports any accident to direct supervisor and follows the specified accident procedures.

    Cleans and services vehicle with fuel, lubricants, and accessories.

    Reports any unsafe conditions of vehicle, tires, or other areas of the workplace.

    Competency:

    To perform the job successfully, an individual should demonstrate the following competencies Problem Solving - Uses reason even when dealing with emotional topics.

    Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.

    Interpersonal - Focuses on solving conflict, not blaming.

    Oral Communication - Speaks clearly and persuasively in positive or negative situations.

    Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences.

    Ethics - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.

    Organizational Support - Follows policies and procedures; Supports organization's goals and values; Supports affirmative action and respects diversity.

    Adaptability - Adapts to changes in the work environment; Manages competing demands.

    Attendance/Punctuality - Is consistently at work and on time.

    Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.

    Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.

    Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.

    Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education/Experience:

    Minimum 5 years prior driving experience. This experience can be professional driving or gained through personal driving demonstrated by maintaining continuously a valid driver’s license.

    Language Ability:

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.

    Math Ability:

    minimum math skills required.

    Reasoning Ability:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates and Licenses:

    Valid U.S. drivers license with excellent driving record being maintained throughout employment for both insurability and reasonable assurance to safety. Must be 25 and older.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to work near moving mechanical parts (vehicles), and the employee is occasionally exposed to vibration while driving. The noise level in the work environment is usually moderate.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit, to stand, talk and Hear.

    View Job Description
  • Bell Person

    Steamboat Springs, Colorado

    You will work with our guest services division in providing exceptional hospitality to our arriving guests and owners. Be the first representative of our company to interact with our guests, and be key in delivering the best vacation experience to them, by being professional, courteous, and helpful in escorting them to their vacation accommodations, and assisting with unloading luggage and ski equipment.

    The Bell Staff is responsible for the transportation of luggage and skis to our guests accommodations at check-in, or upon check-out, transferring their luggage to our office. You must have a main focus on safety as well as excellent customer service skills. Coordinating and communicating with the front desk and other drivers is essential for the function and effectiveness of this job, good English skills required for this task.

    Come, join a fun crew and take this opportunity to meet and converse with new people each and every day from around the world. You will enjoy competitive pay, professional work environment.

    PERKS AND MORE:

    * On-The Job Training * Flexible Work Schedules * Use of company vehicles * Discount Lodging Benefits * Great Pay! * Rewarding Work Environment * Great Employee Parties!

    Requirements:

    Minimum age of 25 for livery driver insurability

    Drivers license with Excellent Driving Record

    Physically able to ascend stairs up & down several times during day while carrying up to 50 lbs.

    Hospitable personality

    Excellent Customer Service Skills

    Good English speaking skills

    Summary: Bell Person Escorts Guest from the Front desk to rental Lodging by performing the following duties in a courteous, helpful and professional manner:

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Escort Guest/Owners from the Front Desk by vehicles in a safe manner to individual properties or central check-in area to ski area, downtown, Grocery Store or other local attractions during their stay.

    Assists guest with loading / unloading of skis, luggage or other personal items.

    Assists disabled / elderly passengers into and out of vehicle.

    Explains layout of residence, amenities, functions of TV, and Fireplace.

    Operates radio or similar device to communicate with Dispatcher, front desk, shuttles driver, and other Bell person to receive instructions.

    Delivers customer service by being Professional, courteous, helpful, and informative.

    Strives to continuously maintain basic knowledge of local events, local attractions, dining establishments, and other local areas of interest.

    Answers inquiries pertaining to resort services; registration of guests; shopping, dining, entertainment, and general directions around town etc.

    Promptly reports any accident to direct supervisor and follows the specified accident procedures.

    Cleans and services vehicle with fuel, lubricants, and accessories.

    Reports any unsafe conditions of vehicle, tires, or other areas of the workplace.

    Competency:

    To perform the job successfully, an individual should demonstrate the following competencies Problem Solving - Uses reason even when dealing with emotional topics.

    Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.

    Interpersonal - Focuses on solving conflict, not blaming.

    Oral Communication - Speaks clearly and persuasively in positive or negative situations.

    Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences.

    Ethics - Treats people with respect; keeps commitments; inspires the trust of others; upholds organizational values.

    Organizational Support - Follows policies and procedures; Supports organization's goals and values; Supports affirmative action and respects diversity.

    Adaptability - Adapts to changes in the work environment; Manages competing demands.

    Attendance/Punctuality - Is consistently at work and on time.

    Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.

    Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.

    Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.

    Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education/Experience:

    Minimum 5 years prior driving experience. This experience can be professional driving or gained through personal driving demonstrated by maintaining continuously a valid driver’s license.

    Language Ability:

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.

    Math Ability:

    minimum math skills required.

    Reasoning Ability:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Certificates and Licenses:

    Valid U.S. drivers license with excellent driving record being maintained throughout employment for both insurability and reasonable assurance to safety. Must be 25 and older. Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to work near moving mechanical parts (vehicles), and the employee is occasionally exposed to vibration while driving. The noise level in the work environment is usually moderate.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit, walk, stand, talk and Hear.

    View Job Description
  • Shuttle Dispatch

    Steamboat Springs, Colorado

    Consider joining the fast-pace and fun shuttle dispatch center at Mountain Resorts. This call center services over 900 condos and homes, ensuring guests and owners receive timely pick-up and shuttle service to their destination.

    If you are personable, articulate and have prior customer service or sales experience, we are very interested in hearing from you.

    This is a seasonal position. Job starts around December 20th thru March 31. Ample advancement opportunities exist for the right team members. .

    PERKS AND MORE

    • On the job training

    • Flexible work schedules

    • Competitive wages

    • Rewarding work environment

    • Lodging discounts for friends & family

    • Merchant Pass Program

    Prior Customer Service / Sales Experience experience preferred

    V12 Software Experience Preferred

    Excellent Communication Skills

    Excellent English Skills: both written and verbal

    Excellent Hearing ability (all job tasks done over radio or over the telephone).

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Answer phones, and handle multiple phone lines including routing them to other departments; Use a two-way radio must be able to communicate properly in English, dispatch pick up and drop of locations with drivers and give directions; answers inquiries pertaining to resort services: shopping, dining, entertainments, travel directions, activities etc. Handle Guest and owner requests.

    Competency:

    To perform the job successfully, an individual should demonstrate the following competencies:

    Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

    Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Shares expertise with others.

    Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

    Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

    Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

    Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.

    Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

    Organizational Support - Follows policies and procedures; Supports organization's goals and values; Supports affirmative action and respects diversity.

    Attendance/Punctuality - Is consistently at work and on time.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Language Ability:

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Reasoning Ability:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills:

    To perform this job successfully, an individual should have knowledge of basic computer skills and Spreadsheet software.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly exposed to noise level in the work environments which is usually moderate.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee must be able to lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit, to stand, talk and Hear.

    View Job Description
  • Maintenance Manager FTYR

    Maintenance
    Steamboat Springs, Colorado

    Work in beautiful Steamboat Springs, CO where no day is the same day! You will use your skills and work with a close team of maintenance professionals to help us maintain and enhance our portfolio of properties, nightly rentals, and/or commercial facilities.

    If you are an experienced maintenance manager looking for a job with career growth potential, benefits, & perks, please consider joining our team. We require a varied skill set, including experience in staff oversight, budgets, facility maintenance, computer skills, & basic facility repair/capital project knowledge.

    PERKS AND MORE: · Comprehensive Medical Plan (HSA Compatible) · Health Savings Account · Dental Plan · Vision Plan · 401K Retirement plan with company match · Life Insurance · Dependent Care Flexible Spending Account · Other Voluntary Benefit options (Accident, Short-Term Disability) · Paid Time Off · Discount Lodging Benefits · Discounts on Awesome Activities, Events & Local Dining · Pro-Deal pricing on cool outdoor gear & gadgets · Athletic club/Pool membership discount (Old Town Hot Springs) · Merchant Ski Pass Program · Competitive Pay · Professional Work Environment · Great Employee Parties!

     

    Summary: Supervises and coordinates activities of workers engaged in maintaining and repairing physical structures of buildings and grounds by performing the following duties.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Responsible for quality control of work done within zone.

    Responsible for proofing time sheets to ensure data is honest, accurate and turned in promptly.

    Takes initiative to identify future projects and needs.

    Responsible for updates to owner liaisons and directors on projects and major tasks.

    Maintains HOA building plan archives.

    Assist with new employee.

    Assist with new employee recruiting and on-boarding.

    Assist with employee staff discipline and personal record keeping.

    Works to maintain HOA budgets.

    Must demonstrate sufficient mastery of software to be able to teach work order and time keeping to new employees.

    Coordinates purchase of uniforms.

    Maintains automotive records for department.

    Attends and speaks on behalf of the department at HOA and board meeting.

    Enforces safety policies.

    Inspects properties and identifies needed projects.

    Provides updates to HOAs and upper management.

    Oversees Maintenance department.

    Responsible for hiring and training of Maintenance Leads.

    Coordinates with VP of Operations to achieve HOA goals.

    Develops long term goals for department.

    Responsible for department budget.

    Ensures that company policies are being adhered to.

    Promotes a culture of safety.

    Approves PTO request for all maintenance staff.

    Directs workers engaged in cleaning, painting and performing structural repairs to masonry, woodwork, hardware and furnishings of buildings and units.

    Directs workers engaged in ground maintenance activities, such as snow removal, mowing lawns, trimming hedges, removing weeds, and raking and disposing of leaves and refuse.

    Hires quality employees, trains, and actively participates in planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

    Assigns, prioritizes and ensures all work orders are satisfactorily completed. Will prioritize work orders in order of importance before assigning to staff, while maintaining the priority of larger, on-going projects.

    Maintain a pleasant and efficient working atmosphere with all staff members through open lines of communications.

    Develops and implements training procedures to assure development and retention of a quality work force, and to ensure health and safety protocols are followed by all staff. This includes initial training and orientation for new staff, as well as ongoing training for experienced staff.

    Maintains high quality standards for the buildings, grounds and mechanical plants, ensuring that public areas, rental units, buildings and grounds meet first class standards at all times.

    Coordinate a preventative maintenance program to ensure that each property and unit is kept in excellent shape.

    Take property inspections on a regular basis to assure quality of work being completed.

    Implement a system to alert owners and Owner Liaisons/General Managers of potential problems that might arise.

    Build and maintain a working relationship with vendors to achieve optimal service levels in daily and emergency situations

    Requisitions, tracks, & maintain tools, equipment and supplies for department.

    Tracks and maintains sufficient supply inventories for maintenance work orders and unit materials.

    Inspects completed work for conformance to reasonable specifications and standards.

    Studies production schedules and estimates worker hour requirements for completion of work orders (job assignment).

    Interprets company policies to workers, monitors and enforces safety regulations.

    Establishes or adjusts work procedures to meet production schedules, while never sacrificing safety.

    Suggests changes in working conditions and use of equipment to increase efficiency of work crew.

    Analyzes and resolves work problems or assists workers in solving work problems.

    Initiates or suggests plans to motivate workers to achieve work goals.

    Maintains time and production records and inputs data into our Work Order Module in V12 software. Ensures these records are maintained on a daily basis, legible and consistent with work order billing. Work orders shall be organized and include all materials and information necessary for accurate billing.

    Performs activities of workers supervised.

    Must maintain a satisfactory driving record and valid drivers license in order to comply with our insurance requirements of non-livery drivers.

    Drives to and from properties in a safe and lawful manner. Always being mindful of safety and adherence to the rules of the road.

    Competency:

    To perform the job successfully, an individual should demonstrate the following competencies:

    Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

    Project Management - Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

    Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

    Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

    Interpersonal - Focuses on solving conflict, not blaming; Keeps emotions under control; Remains open to others' ideas and tries new things.

    Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.

    Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.

    Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

    Managing People - Takes responsibility for subordinates' activities; Makes self available to staff; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

    Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

    Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.

    Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

    Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

    Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.

    Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

    Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

    Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative - Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

    Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Includes appropriate people in decision-making process; Makes timely decisions.

    Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

    Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Organizes or schedules other people and their tasks; Develops realistic action plans.

    Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

    Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

    Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

    Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education/Experience:

    Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

    Language Ability:

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

    Math Ability:

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    Reasoning Ability:

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Computer Skills:

    To perform this job successfully, an individual should have basic computer skills. Knowledge of Project Management software and/or V12 software is helpful. Data input into our Work Order Module is required.

    Certificates and Licenses:

    No certifications necessary

    Supervisory Responsibilities:

    Directly supervises 4 to 10 employees in the Maintenance Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include hiring & training employees. Planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly exposed to outdoor weather conditions. The employee is frequently exposed to work near moving mechanical parts and toxic or caustic chemicals. The employee is occasionally exposed to wet or humid conditions (non-weather); work in high, precarious places; extreme cold (non-weather);extreme heat (non-weather);risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

    Specific vision abilities required by this job include Close vision and Peripheral vision. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel. Other physical requirements are to be able to speak and to be able to hear. The employee is frequently required to sit; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to smell as a tool for diagnosis.

    View Job Description
  • Guest Service Supervisor

    Guest Service
    Steamboat Springs, Colorado

    Looking for a career in beautiful Steamboat Springs, CO and have supervisory experience in hospitality?  Our premier property, Highmark, is looking for you!

    We are seeking a Year Round/Full Time Guest Service Supervisor to provide support in training and shift supervising Guest Service Agents at one of Steamboat’s finest luxury vacation rental condominiums. This position is responsible for ensuring processes and procedures in front office operations are being upheld and completed timely by staff in order for our team to deliver exceptional hospitality and guest experiences.

    Tasks include overseeing the daily responsibilities of a front office operations to include checking guests in and out, providing concierge services, responding to guest and owner requests, and coordinating with housekeeping and maintenance staff.

    If you enjoy hospitality, are professional, personable, and have supervisory skills, we invite you to join our team.

     

    Year-Round Employees Enjoy: • Comprehensive Health & Dental Plan • 401K Savings Plan with company match • Life Insurance • Paid Time Off • Discount Lodging Benefits • Discounts on Awesome Activities & Events • Merchant Ski Pass Program • Competitive Pay • Professional Work Environment • Great Employee Parties!

     

    Summary: Coordinates front office activities of hospitality or property management division and resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate supervisors.

     

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Understand V12 reservation system to perform as back up on an as needed basis.

    Confers and cooperates with other department heads to ensure coordination of guest and owner services: housekeeping, maintenance, shuttle and personally fulfills required task(s) if the need arises.

     Trains, actively participates in planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Assures adherence to management company policies and established operating and safety procedures.

    Develops and implements training procedures to assure development and retention of a quality work force, and to ensure health and safety protocols are followed by all staff. This includes initial training and orientation for new staff, as well as ongoing training for experienced staff.

    Creates an orderly system to ensure each Guest service agents can efficiently and effectively perform the following tasks, and frequently is required to perform these tasks personally:

    Answers inquiries pertaining to lodging policies and services.

    Advises guests of available activities such as skiing, skating, sleigh-rides, local events and other activities or concierge services as requested.

    Interfaces with vendors and suppliers to ensure adequate delivery of supplies and services.

    Greets guests and owners.

    Maintain a secure key control system to ensure the safety of our guests, owners, and their property.

     

    Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

    Initiative - Volunteers readily; Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

    Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

    Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

    Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

    Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

    Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

    Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education/Experience:

    Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related management experience and/or training; or equivalent combination of education and experience.

    Language Ability:

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Supervisory Responsibilities:

    Directly supervises 2-10 employees in the Front Desk Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities includes, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

     

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

     

    Physical Demands:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit. The employee is occasionally required to walk.

    Math Ability:

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

    Reasoning Ability:

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

    Computer Skills:

    To perform this job successfully, an individual should have knowledge of Reservations and Spreadsheet software. Proficiency in V-12 software is preferred.

    Certificates and Licenses:

    Valid driver’s license and good driving record required-Must provide DMV record with application.

     

    Competency:

    To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical - Uses intuition and experience to complement data; Designs work flows and procedures.

    Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

    Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Shares expertise with others.

    Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

    Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

    Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

    Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

    Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

    Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance.

    Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

    Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Inspires respect and trust; Accepts feedback from others; Provides vision and inspiration to peers and subordinates; Gives appropriate recognition to others; Displays passion and optimism; Mobilizes others to fulfill the vision.

    Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

    Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

    View Job Description
  • Property Custodian

    Housekeeping
    Steamboat Springs, Colorado

    Work in beautiful Steamboat Springs, CO…where every season is meant to be lived to the fullest by outdoor enthusiasts!

    Trappeur’s Crossing, one of our premier properties, is looking for a Property Custodian who has an eye for detail, strong communication skills, and the flexibility to perform depending on the needs of the day. The Property Custodian strives to ensure the common areas, walkways, stairwells, and elevators meet first class standards at all times.

    PERKS AND MORE: · Comprehensive Medical Plan (HSA Compatible) · Health Savings Account · Dental Plan · Vision Plan · 401K Retirement plan with company match · Life Insurance · Dependent Care Flexible Spending Account · Other Voluntary Benefit options (Accident, Short-Term Disability) · Paid Time Off · Discount Lodging Benefits · Discounts on Awesome Activities, Events & Local Dining · Pro-Deal pricing on cool outdoor gear & gadgets · Athletic club/Pool membership discount (Old Town Hot Springs) · Merchant Ski Pass Program · Competitive Pay · Professional Work Environment · Great Employee Parties!

    Summary: This position will work with our housekeeping department in delivering a pleasant vacation experience to visitors by preparing rental units and maintaining common areas of properties to impeccable hospitality standards.

    Essential Duties and Responsibilities include the following. Other duties may be assigned.

    Monitors and maintains sufficient inventory and organization of supplies and linens in the various housekeeping closets at properties.

    Secures and strips units of soiled linens and towels. Loads and hauls trash and linens from units, walkways, common areas, garages and balconies.

    Responsible for overall cleaning of common areas and outdoor areas.

    Delivers supplies to housekeepers, guests/owners, closets, etc. as requested.

    May perform light maintenance duties in units or common areas or may assist maintenance in performing tasks.

    Cross trains in other departments as necessary.

    Assists housekeepers as necessary.

    Performs snow removal from common areas and walkways as necessary.

    Transports housekeepers to and from properties as necessary.

    Reports maintenance problems observed (exterior or interior).

    Maintains and cares for all equipment and supplies he/she works with.

    Must maintain a satisfactory driving record and valid drivers license in order to comply with our insurance requirements of non-livery drivers.

    Drives to and from properties in a safe and lawful manner, always being mindful of safety and adherence to the rules of the road.

    Competency:

    To perform the job successfully, an individual should demonstrate the following competencies:

    Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

    Interpersonal - Keeps emotions under control; Remains open to others' ideas and tries new things.

    Oral Communication - Listens and gets clarification; Responds well to questions.

    Teamwork - Contributes to building a positive team spirit; Puts success of team above own interests.

    Cost Consciousness - Contributes to profits and revenue; Conserves organizational resources.

    Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment.

    Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

    Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.

    Adaptability - Adapts to changes in the work environment; Manages competing demands.

    Attendance/Punctuality - Is consistently at work and on time.

    Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.

    Professionalism - Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.

    Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

    Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

    Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

    Qualifications:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education/Experience:

    Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.

    Language Ability:

    Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

    Math Ability:

    No skills needed.

    Reasoning Ability:

    Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

    Work Environment:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to wet or humid conditions (non-weather) and toxic or caustic chemicals. The employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

    Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The employee must regularly lift and /or move up to 50 pounds. Must occasionally lift up to 50 pounds. Must be physically able to ascend stairs while weight-bearing up to 30 pounds. Specific vision abilities required by this job include close vision for detail work. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, climb or crawl. The employee must be able to communicate clearly with supervisor, regardless of mode (speaking required, hearing optional). The employee is occasionally required to sit. The employee is occasionally required to rely on smell.

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How to Apply

Apply on-line; every applicant receives an answer.  If you don't hear from us within 1 week from applying, something's wrong!  Let us know - see "contact us".

Start by doing what's necessary; then do what's possible; and suddenly you are doing the impossible.
~ Francis of Assisi
 

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