Red River Ski & Summer Area

Profile Jobs

Cafeteria Staff positions are available at the Ski Tip Restaurant. The candidate must be dependable and enjoy working in a team environment. Daily duties include food preparation, cooking, stocking, and cleaning. Food & Beverage employees receive a shift meal when working.

Essential Duties and Responsibilities

• Takes orders, explains menu items and serves customers.
• Maintains kitchen and work area by keeping clean and organized.
• Keep all guest areas spotless and in good condition.
• Learn the proper and safe use of cleaning products.

Other Duties and Responsibilities

• Execute proper cleaning and stocking of restrooms throughout the day.
• Work as cashier collecting payment for products and using our software to register sales.
• Sells alcoholic beverages in accordance with all applicable laws and regulations governing alcohol sales.
• Checks I.D. of persons wanting to purchase alcoholic beverages.
• Keep nice and neat appearance, keep uniform clean and have good personal hygiene.
• Willingly perform any task outside the normal job parameters that are assigned which may be required to help the Food Services Department or Red River Ski Area meet required goals or standards.

Qualifications

• Must be dependable and punctual with daily scheduling.
• Demonstrate good guest and employee relation skills: ability to be pleasant, courteous and actively friendly with everyone. 
• Ability to multitask in a fast-paced environment. 
• Ability to understand and respond quickly to instructions.
• Understand the importance of personal hygiene and proper sanitation.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Work Environment

• Employees regularly work near moving mechanical parts, sharp kitchen utensils and hot stove/fryer/oven. 
• The employee is frequently exposed to food smells.
• Heavy lifting up to 50lbs.
• Employees are often exposed to chemicals and other cleaning products.
• May be required to stand long period of time.
• Employees may be required to work holidays and weekends.

Education and/or Experience

• High School Graduate or GED
• Servers training from NM Alcohol and Gaming division.
• No prior experience, training provided.

Sales Representatives are responsible for handling in person and over the phone sales and reservations. Promote a friendly and welcoming environment to our guests. Be an excellent communicator who can respond quickly and efficiently to guest needs.

Essential Duties and Responsibilities 

• Greet guests, listen, and understand their needs.
• Instruct guests on how to use Waiver Stations.
• Perform sales of Scenic Summer Chairlift, Summer Mountain Tubing, Pioneer Flyer, and Retail. 
• Collects payment for products sold using our sales software focusing on cash management.
• Verify cash drawer at the beginning of the shift and inform supervisor immediately of any discrepancy.
• Maintain a work area that is clean and organized.
• Cheerfully provide direction or information about the mountain and services.
• Dispense accurate information about Red River Ski & Summer Area and activities. 
• Effectively and cleary communicate information when person-to-person or on the telephone.
• When communicating over telephone, more descriptive language may be required to accurately sell products.
• In all sales, but especially when selling over the phone, accurate, complete information must be collected.
• Listen carefully to guest concerns, collect pertinent information, and find a solution for the problems. 
• Make changes to guests purchases or reservations.
• Keep communication lines open with supervisors in Guest Services. 
• Help coordinate lunch breaks. 
• Issue Season Passes and Employee Passes.
• Load employee debit card and collect appropriate form for payroll deduction. 
• Keep kiosks stocked and resolve user issues 
• Collects and distributes mail and messages. 
• Performs variety of clerical duties. 
• Operates Lost and Found service. 
• Be willing to work weekends, holidays and overtime may be required.

Other Duties and Responsibilities 

• Opening procedure including:  Stocking and cleaning area before opening. 
• Closing procedure including:  Close out drawers, stock and clean, lock doors. 
• Assist reservations department processing phone or online reservations. 
• Assist marketing team during special events, including selling registration or tickets.
• Willingly perform any task outside the normal job parameters that enable Red River Ski & Summer Area to present itself well.  

Qualifications 

• Willingness to learn new software. Training provided.
• Must be dependable and punctual with daily scheduling.
• Demonstrate good guest and employee relation skills: Be pleasant and patient with everyone. 
• Ability to multitask in a fast-paced environment.
• Ability to understand and respond quickly to instructions.

Work Environment 

• May be required to stand long periods of time.
• May be required to work holidays and weekends.

Education and/or Experience 

• High School Graduate or GED.
• Prior Guest Services and Cashiering experience preferred but not required.

Assist and interact with guests getting on and off chair lifts. Operate and monitor chair lift as well as maintain daily logs, reports and check lists. Assist with ticket checking and other mountain operations tasks as assigned.  Must have ability to understand instructions, give directions and communicate effectively with coworkers, supervisors and most important our guests. Must communicate effectively under pressure and/or during emergency situations. Must be reliable and prepared to stand/work outdoors for long periods of time in all types of weather. Must be at least 18 years of age. Must be available to work weekends and holidays. 

The lift operations department is also responsible for the Pioneer Flyer, which is a seated zip line and all duties listed below also apply to the Pioneer Flyer. 

Essential Duties and Responsibilities

• Operate assigned equipment in a safe, competent and knowledgeable manner.
• Conduct all pre-operation safety checks.
• Maintain loading areas, unloading areas, and lift logs to prescribed standards.
• Instruct guests in safety procedures.
• Execute the safe, courteous and efficient loading and unloading of passengers.
• Command an alert, conscientious and reactive ability while operating the chairlift. 
• Must be able to lift at least 50 pounds. 
• Maintain an informed status about lift openings and closures and general operating conditions.
• Create an open communication with the guest and fellow workers.
• Responsible for checking all season passes and all lift tickets for authenticity. 
• Keep area clean of trash.
• Other duties and responsibilities as assigned by supervisor to help other departments of RRSA. 

Other Duties and Responsibilities

• Assist with lift evacuations.
• May be requested to work extra hours with little or no notice.
• Keep nice and neat appearance, keep uniform clean and have good personal hygiene.

Qualifications

• Must be dependable and punctual with daily scheduling.
• Demonstrate good guest and employee relation skills: ability to be pleasant, courteous and actively friendly with everyone. 
• Ability to identify and accommodate shifting priorities with little or no notice.
• Ability to perform strenuous physical activities for extended periods of time. 
• Ability to apply common sense to carry out instructions furnished in written, oral, or diagram form. 
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Work Environment 

• Working outdoors in varied weather conditions, standing for long periods of time.
• Heavy lifting up to 50 lbs.
• Employee regularly works near moving mechanical parts.
• Employees may be required to work holidays and weekends.

Education and/or Experience

• High School Graduate or GED
• No prior experience, training is provided.

The primary duties of Mountain Maintenance are maintaining or improving existing ski trails, hiking trails, roads, infrastructure, and other projects on the mountain. Mountain Maintenance works in varying weather and terrain. The positions require heavy lifting, hiking with tools, and physical labor.

Essentials Duties and Responsibilities

• Able to travel on foot over rough mountainous terrain while carrying heavy loads. This includes tools, supplies, and personal gear.
• May operate heave equipment and vehicles. 
• Perform erosion management with hand tools.
• Using common hand tools.
• Picking up litter.
• Assisting other departments
• Able to work without constant supervision
• Walking uphill while performing other job functions.
• Attend and participate in all mandatory staff meetings and training. 
• Maintain a professional appearance and demeanor, including abiding by uniform requirements.
• Act as an Ambassador of Red River Ski & Summer Area with extensive knowledge of all activities, conditions, and events. All other duties assigned.  

Qualifications

• Must be dependable and punctual with daily scheduling.
• Demonstrate good guest and employee relation skills: ability to be pleasant, courteous, and actively friendly with everyone. 
• Ability to identify and accommodate shifting priorities with little or no notice.
• Ability to perform strenuous physical activities for extended periods of time. 
• Positive attitude is necessary to fully cooperate in a team environment.
• Good decision maker capable of using independent judgment; ability to react calmly and effectively in situations. 
• Maintain personal physical endurance and agility necessary to perform job functions. 
• Ability to follow and accomplish simple or technical and complex instructions and procedures.

Work Environment

• Working outdoors in varied weather conditions, standing for long periods of time.
• Ability to frequently bend, squat, kneel, reach, stretch and climb without difficulty. Working on uneven and/or slippery surfaces with periodic exposure to hazardous situations. 
• Daily lifting/carrying of equipment or materials.
• Flexibility to work evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business need). 

Education and/or Experience

• High School Graduate or GED
• No prior experience, training provided.

The Desktop Support Technician will work with the Ski and Summer area staff to support and troubleshoot Desktop and laptop computers, Applications, Networking, VOIP, Office 365, and any general technology-based problems that occur. This position is a limited opportunity for any individual that has a passion for the outdoors in a mountain environment that provides them access to winter and summer sports while acquiring experience within the IT industry learning the technical aspect of how a resort operates.

Essential Duties and Responsibilities

• Provide support for hardware and software computing issues
• Identify staff needs and recommend potential solutions
• Assist senior staff with daily tasks 
• Document tasks and new procedures in our ticketing system
• Setup equipment for staff with proper installation of hardware, cabling, and software
• Escalation to senior staff where appropriate
• On-boarding of new users to the domain and primary software suite.
• User account troubleshooting (password resets, permissions)

Qualifications

• Ability to communicate well with a diverse group of people
• The desire to learn and start a career in the IT industry
• Familiar with Windows operating systems, Microsoft office suite, Network cables or Wi-Fi
• Able to Ski/Snowboard or willingness to learn
• Lift and move 50 pounds

Work Environment 

• This position primarily works indoors but also works outdoors in varied weather conditions
• Ability and willingness to work a flexible schedule including weekends, holidays, early mornings, and evenings.

Education and/or Experience

• High school education
• Any experience troubleshooting issues or experience with customer service

The Hidden Treasure Guides will guide participants through all features of the Ropes / Zip Course. Guides will provide training and safety instructions for challenge ropes course while creating a positive guest experience by increasing confidence, enhancing group dynamics and expanding problem solving abilities.

Essentials Duties and Responsibilities

• Responsible for safe operation of Hidden Treasure ropes course, including using learned skills and procedures to educate participants, perform routine safety checks or set up of features. 
• Act as a positive role model by directing activities, enforcing safety regulations and dealing effectively with stressful situations or people. 
• Utilize communication skills to coach, cultivate experiential learning and gain cooperation of participants. Demonstrate competency in technical skills associated with course operation, including knots, belay skills and personal protective equipment such as harness fitting and helmets.
• Maintain constant surveillance and visually scan assigned area of responsibility every 10 seconds. 
• Walk the area as required to monitor activities, provide instructions, and prevent accidents. 
• Report unsafe conditions or equipment to supervisor immediately. 
• Caution participants regarding unsafe practices and safety hazards, enforcing all rules and regulations. Demonstrate working knowledge of emergency procedures, performing the following skills as necessary: aerial rescue or evacuation, and contact of emergency medical services. 
• Properly prepare designated features and store equipment in appropriate location. 
• Ensure assigned area is clean and free of hazards, including but not limited to: use of cleaning products for sanitization, removal of debris/litter, emptying trash and performing light landscaping of guest areas. 
• Attend and participate in all mandatory staff meetings and trainings. 
• Maintain a professional appearance and demeanor, including abiding by uniform requirements.
• Act as an Ambassador of Red River Ski & Summer Area with extensive knowledge of all activities, conditions and events. All other duties assigned.  

Qualifications

• Positive attitude necessary to fully cooperate in a team environment and provide superior guest service.
• Good decision maker capable of using independent judgment; ability to react calmly and effectively in emergency situations. 
• Excellent communication skills, both verbally and in writing. 
• Maintain personal physical endurance and agility necessary to perform job functions. Must have the physical and mental capabilities to properly perform emergency rescue. 
• Ability to follow and accomplish technical and complex instructions and procedures.

Physical Demands and Work Environment

• Ability to sit or stand for extended periods of time (4-6 hours) with routine exposure to sun and other weather conditions (heat, cold, wind and rain).
• Ability to frequently bend, squat, kneel, reach, stretch and climb without difficulty. Continuously works on elevated platforms (up to 60 feet in air), occasionally on uneven and/or slippery surfaces with periodic exposure to hazardous situations. 
• Daily lifting/carrying of equipment or materials up to 50lbs.
• Flexibility to work evenings, weekends and holidays required and willingness to flex up or down in scheduled work hours (based on business need). 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience

• Training will be offered in house by a licensed trainer.

Provide guests with a safe and fun environment by operating according to procedure and offering excellent customer service. Instruct guests in safety procedures. Responsible for checking tubing tickets

Essential Duties and Responsibilities

• Instruct guests in safety procedures.
• check tubing tickets.
• Refuse admittance to patrons without ticket or pass, or who are undesirable for reasons such as intoxication.  
• Conduct all pre-operation safety checks.
• Check track conditions before opening for customers and communicate any safety concerns. 
• Execute the safe, courteous and efficient loading and unloading of passengers.  
• Create an open communication with the guest and fellow workers and diplomatically handle awkward or negative situations which includes informing your supervisor.  

Other Duties and Responsibilities 

• Keep the area clean of trash and assisting with Lift evacuations.    
• You may be requested to work extra hours with little or no notice. 
• Be willing to perform any task outside the normal job parameters that are assigned which may be required to help the Tubing Department or Red River Ski Area meet required goals or standards.  
• You must keep nice and neat appearance. Keep your uniform clean and have good personal hygiene.

Qualifications

• Must be dependable and punctual with daily scheduling.
• Demonstrate good guest and employee relation skills: ability to be pleasant, courteous and actively friendly with everyone. 
• Ability to identify and accommodate shifting priorities with little or no notice.
• Ability to perform strenuous physical activities for extended periods of time. 
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. 
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Work Environment

• Working outdoors exposed to sun and rain, standing for long periods of time.
• Must occasionally lift and/or move heavy weight up to 100 pounds.
• Employee regularly works near moving mechanical parts.
• Employees may be required to work holidays and weekends.

Education and/or Experience

• No prior experience or training.