Store Policies

Hunt’s Mesa

Monument Valley, Arizona

Thanks for shopping at the CoolWorks Mercantile! Here are some of the basic rules for the store.

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Shipping

Apparel – All apparel items are custom made by a third-party manufacturer based on the color and size specifications indicated in your order, and the manufacturer ships them directly to you. You will be able to choose the shipping option and cost for apparel items during the checkout process. Shipping charges for all other items will be assessed separately.

All Other Items – All other items will ship directly from CoolWorks. We make every effort to process and ship orders within 1-2 business days. Orders will ship USPS standard shipping, and shipping charges will be assessed according to the following shipping rate chart:

Order Amount                Shipping Cost
$0 – $4.99                           $1.25
$5.00 – $9.99                     $2.50
$10.00 – $24.99                 $3.50
$25.00 – $49.99                 $4.50
$50.00 – $99.99                 $6.00
$99.00+                               $10.00

Returns

Apparel – All apparel items are custom made by a third-party manufacturer at the time that an order is placed and shipped directly from the manufacturer. Due to the custom nature of these product order orders, apparel items are not eligible for return or refunds. Please carefully consult the sizing chart and color selection before placing an apparel order. Unless your house-elf placed the order by mistake and you really don’t need 37 purple t-shirts in extra small – All sales are final.

All other items – All non-apparel items are eligible for returns and a full refund if they are returned within 30 days of your order in their original condition with their original packaging. Send all returns with a copy of this *CoolWorks Mercantile Return Slip* to:

CoolWorks
PO Box 383
Morrison, CO 80465

CoolWorks does not cover return shipping. Return shipping costs are paid by the customer.

CoolWorks may at its discretion reject a return & refund request for any reason, including, but not limited to, refund requests for items that have been used, show signs of wear, or show evidence of damage unrelated to shipping.

Privacy

This policy describes how CoolWorks (collectively, “CoolWorks,” “we,” or “us”) collects, uses and shares information collected through the the CoolWorks Mercantile and other websites that link to this privacy policy (collectively, the “CoolWork Services”). In addition to terms outlined below, the CoolWorks Privacy Policy also applies to the use of and orders placed through the CoolWorks Mercantile.

HOW WE COLLECT AND USE INFORMATION

Personally Identifiable Information (“PII”)
We may collect personally identifiable information (“PII”) such as your name, your contact information, your shipping information, and your billing information (such as credit card account data). We collect PII when you provide it to us through your use of the CoolWorks Services, for example when you interact with our websites, place an order, or sign up for our mailing list.

We use the PII that we collect to provide the CoolWorks Services (such as to process and ship your orders or respond to customer service requests), to analyze and improve the CoolWorks Services, and to conduct marketing. If you register for email or if you provide your email address to us, we will send you emails about a variety of topics such as store events, new products, special sales, promotional offers from our affiliates or other selected business partners, environmental issues, and employment opportunities.

We share email activity data with our marketing email provider to help them better target email deployments to users. While our marketing email provider has access to email address and email activity and may share bulk/non-specific activity data, no Email addresses or specific email actions are shared with other third parties at any time. Should users wish to opt out of this sharing, users simply need to opt out of any marketing email they receive from CoolWorks.

Non-Personal Information
We automatically collect certain non-personal information when you use CoolWorks Services. For example, we collect information about the devices you use to connect to our services (such as the IP address of your computer or numeric identifier of your mobile device) and about how you use CoolWorks Services (such as what time you visit our websites). We may also collect non-personal information outside the CoolWorks Services to measure the success of our advertising campaigns. We use the non-personal information that we collect for a variety of purposes such as to provide and improve the CoolWorks Services, and to analyze and offer our advertising.

Our website also uses third-party analytics vendors such as Google Analytics. Please click here for more information about how data is collected and processed in connection with the Google Analytics service: www.google.com/policies/privacy/partners/. We and our third-party vendors or partners use analytics data for a variety of purposes such as to improve the design and content of our websites, to help us learn things like what pages are most attractive to all of our visitors and what promotions visitors like to see, and to gauge the success of our advertising campaigns.

Information You Post
All information that you share about yourself, whether PII or not, in a public open forum – such as on a social network – will be considered public information for the purposes of this policy.

HOW WE SHARE INFORMATION

We do not disclose your PII to third parties, except as follows:

  •  To companies that provide services to us or perform functions on our behalf (such as processing credit card payments or taking orders) and have agreed to use your information only for the purposes we request;
  • When we believe disclosure is appropriate to comply with applicable law, legal process, and/or governmental authorities; and
  • When we believe disclosure is appropriate to enforce our Terms of Use and other agreements, or to protect our rights, our customers, our property, our employees, or others

We may disclose de-identified, aggregated, or other non-personal information to third parties in our discretion. The CoolWorks Services or our offerings on social media platforms may include commenting, forums, sharing, or other similar features. Information that you provide using these features may be available to other users or the general public.

YOUR CHOICES

With your PII, you have the option to change or correct your information and the choice of discontinuing any future communication from us. There are several ways you can control our use of your PII in connection with marketing and promotions.

To change your information – If there is any portion of your PII that you wish to update, you may do so by contacting us via mail, e-mail, or phone using the contact information below:

CoolWorks
PO Box 383
Morrison, CO 80465
help@coolworks.com
(406) 848-2380

To remove your name from our lists – If you receive email communications from us and want to opt out of receiving such communications in the future, you can click the “Unsubscribe” link at the bottom of the promotional email.