Our Jobs
Kenai Fjords Tours welcomes guests for the 2019 season from March 22 - September 29.
Explore our current job openings below and click the "Apply Now" button to submit your application!
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WHAT WILL I BE DOING?
Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As the Retail Assistant Manager, you will be responsible in assisting the Retail Manager in the inventory, cash accountability, staff training and scheduling and ensuring excellent guest service. You will have a range of duties and responsibilities to include:
- Assist Retail Manager in overseeing daily operations of the Kenai Fjords Tours retail stores
- Provide guidance, tools and encouragement to staff
- Assist in obtaining gift shop revenue goals
- Maintain safety and security measures within the store for guests, employees and property
- Prepare paperwork for accounting of daily sales and retail operations
- Receive and display inventory
WHAT ARE WE LOOKING FOR?
- Excellent interpersonal and communication skills
- Proficient in the use of computerized retail point-of-sale systems
- Must possess strong leadership and training skills
- Ability to work independently with minimal supervision and as part of a team
- Excellent guest service skills
- Excellent organizational, follow-up and detail oriented skills
- Must possess a valid driver’s license and clean driving record
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WHAT WILL I BE DOING?
Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As a Gift Shop Associate, you will be responsible for providing courteous, knowledgeable guest service. You will perform all aspects of sales transactions. You will have a range of duties and responsibilities to include:
- Educate guests on products and services
- Perform cash handling and accounting procedures
- Provide sales and excellent guest service
- Restock and organize inventory
WHAT ARE WE LOOKING FOR?
- Strong interpersonal and communication skills
- Ability to problem solve, make decisions and exercise good judgement
- Ability to prioritize multiple tasks in a busy environment
- Excellent organization and detail-oriented skills
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WHAT WILL I BE DOING?
Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As a Gift Shop Supervisor, you will work closely with the Retail Manager in managing cash, employee attendance, revenue assurance and opening/closing the store. You will assist guests and ensure efficient, courteous service. You will have a range of duties and responsibilities to include:
- Assist in employee training, development and motivation
- Educate guests on products and services
- Order, receive and maintain inventory
- Ensure completion of daily and weekly tasks for the store and employees
WHAT ARE WE LOOKING FOR?
- Previous experience in retail and guest services
- Excellent interpersonal and communication skills
- Ability to work independently with minimal supervision and in a team environment
- Strong organizational and detail oriented
- Possess valid driver’s license with clean driving record
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WHAT WILL I BE DOING?
Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As a Warehouse Clerk, you will be responsible for providing supply support to the tour boats and facilities. You will receive, check and shelve stock items and complete regular inventories. You will have a range of duties and responsibilities to include:
- Assist Gift Shop Manager with obtaining, filling and transporting stock orders to gift shop facilities
- Assist in receiving, checking, shelving and keeping inventories of stock items in the warehouse
- Maintain cleanliness of the warehouse, completing regular inventories of stock
WHAT ARE WE LOOKING FOR?
- Previous experience in warehouse stocking viewed advantageously
- Strong interpersonal and communication skills
- Possess valid driver’s license with clean driving record
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WHAT WILL I BE DOING?
Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As Departure Facilitator, you will facilitate smooth and timely boat departures by assisting with communication between guests, guest service agents and boat crewmembers. You will be the central point of contact for departures on the dock. You will have a range of duties and responsibilities to include:
- Work with marine operations staff to ensure that vessel to ensure all departures are fully resourced and staffed
- Proactively coordinate with guest service agents to ensure that island transfers are efficient
- Interact with and address any guest questions or concerns on the dock
- Assist in same day and next day departure preparations
WHAT ARE WE LOOKING FOR?
- Strong interpersonal and communication skills
- Excellent organization and detail-oriented skills
- One year of experience in working boat operations at Kenai Fjords Tours
- Knowledge of Seward and Alaska history, geography and standard attractions
- Ability to lift up to 70 pounds regularly
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WHAT WILL I BE DOING?
Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As a Guest Service Agent, you will contribute to the overall guest satisfaction by providing courteous service. You will greet and assist guests and provide information about the Alaska Collection by Pursuit products. You will have a range of duties and responsibilities to include:
- Assist guests in person and on the phone with information about tours and services
- Accurately capture reservations on the computer-based reservations system
WHAT ARE WE LOOKING FOR?
- Strong interpersonal and communication skills
- Excellent organization and detail-oriented skills
- Previous guest service experience
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WHAT WILL I BE DOING?
Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As the Guest Service Agent Supervisor, you will contribute to the overall guest satisfaction by providing courteous service. You will serve as the first point of contact for many guest inquiries. You will greet and assist guests and provide information about the Alaska Collection by Pursuit products. You will have a range of duties and responsibilities to include:
- Assist guests in person and on the phone with information about tours and services
- Accurately capture reservations on the computer-based reservations system
- Assist in the supervision of all Guest Service Agents as directed
- Work closely with fellow team members to ensure on-time vessel departures
WHAT ARE WE LOOKING FOR?
- Strong interpersonal and communication skills
- Excellent organization and detail-oriented skills
- Previous guest service experience
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WHAT WILL I BE DOING?
Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As a Logistics Handler, you will be responsible for providing supply support to the tour boats and facilities. You will receive, check and shelve stock items and complete regular inventories. You will have a range of duties and responsibilities to include:
- Assist the Warehouse Manager in obtaining, filling and transporting stock orders to tour vessels and building facilities
- Assist in receiving, checking, shelving and keeping inventories of stock items in the warehouse
- Maintain cleanliness of the warehouse, completing regular inventories of stock
WHAT ARE WE LOOKING FOR?
- Previous experience in warehouse stocking viewed advantageously
- Strong interpersonal and communication skills
- Possess valid driver’s license with clean driving record
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WHAT WILL I BE DOING?
Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As a Boat Cleaner, you will contribute to the effective operations and overall guest satisfaction and comfort by maintaining the cleanliness of day trip vessels. You will have a range of duties and responsibilities to include:
- Maintain the cleanliness of day trip vessels upon their return from cruises
- Thoroughly clean windows, decks, restroom facilities, floors and countertops
WHAT ARE WE LOOKING FOR?
- Strong interpersonal and communication skills
- Excellent organization and detail-oriented skills
- Basic knowledge of line handling techniques and common marine knots
- Must be 21 years of age or older
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WHAT WILL I BE DOING?
Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. You will interact with the guests with the goal of ensuring their safety and providing excellent service for an unforgettable and memorable experience. You will be knowledgeable with the safety equipment and procedures on board, including participating in all safety drills and reviews. You will have a range of duties and responsibilities to include:
- Learn and perform safe line handling skills under direction of the Captain, Sr Deckhand or Crew Chief
- Exhibit knowledge of local history, geology and industry
- Regularly interact with guests regarding safety procedures, tour information, boat information and environmental data
- Conduct food services, including cooking, preparation, serving and cleaning up
- Strive to ensure guest’s expectations are exceeded
WHAT ARE WE LOOKING FOR?
- Must be 21 years or older
- Must possess CPR and First Aid certifications
- Must possess state of Alaska Food Workers Certification
- Basic understanding of the Alaskan environment
- Basic understanding of vessel operations
- Experience in working with groups and/or in teams
- Excellent interpersonal and communication skills
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WHAT WILL I BE DOING?
Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As a Shuttle Driver, you will use company transportation assets to move guests and cargo in a safe, friendly and timely manner. You will conduct and coordinate basic maintenance of vehicles and maintain records in accordance with the U.S. Department of Transportation. You will have a range of duties and responsibilities to include:
- Conduct pre and post-operation maintenance on assigned vehicle
- Operate shuttle along assigned route, reporting changes or delays to the Transportation Coordinator
- Maintain records in accordance with state and DOT requirements regarding vehicle maintenance
- Transport luggage, mark it correctly and distribute accordingly
WHAT ARE WE LOOKING FOR?
- Strong interpersonal and communication skills
- Excellent organization and detail-oriented skills
- Must possess a valid Commercial Driver’s License with a clean driving record with passenger and air brake endorsements
- Familiarity with cruise ship or group tour operations viewed advantageous
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WHAT WILL I BE DOING?
Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As the Transportation Coordinator, you will coordinate and manage transportation assets. You will provide and arrange services to move guests and cargo in a safe, courteous and timely manner. You will be responsible for maintaining records in accordance with the U.S. Department of Transportation and Alaska Collection standards. You will have a range of duties and responsibilities to include:
- Coordinate basic maintenance and annual inspections of vehicles
- Assist in hiring, training and evaluation of drivers
- Supervise and schedule drivers to ensure guest service requirements are met and exceeded
- Manage luggage storage, marking and distribution plans
WHAT ARE WE LOOKING FOR?
- Strong interpersonal and communication skills
- Excellent organization and detail-oriented skills
- Must possess a valid Commercial Driver’s License with a clean driving record
- Supervisory or management skills and knowledge of standard hiring and policy practices
View Job Description