Kenai Fjords Tours

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Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. You will assist guests with beverage orders at the Espresso Bar in a profession, healthy, and pleasant manner. You will deliver excellent guest service, meet the guests' needs while following the guidelines of the establishment. 

• Arrive to work on time, ready to work, dressed in clean uniform, with a neat and clean appearance
• Prepare beverage orders for guests
• Restock all supplies
• Account for all sales on the computer, collect payment & balance daily sales
• Work with all staff in providing excellent guest service
• Develop and maintain positive working relationships with others, support team to reach common goals
• Abide by state food service regulations
• Maintain cleanliness of the Espresso Bar, including wiping down espresso machine, refrigerators, counters & tables, emptying trashcans, vacuuming, etc.
• Adhere to all company policies & procedures, and safety training

Apply Now!

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As a Marine Boat Washer, you will contribute to the effective operations and overall guest satisfaction and comfort by maintaining the cleanliness of day trip vessels. You will have a range of duties and responsibilities to include:

• Maintain the cleanliness of day trip vessels upon their return from cruise
• Thoroughly clean windows, decks, restroom facilities, floors and countertops

Apply Now!

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As a Boat Captain, you will operate and manage vessels, crew and passengers. You will be responsible for all operations while onboard vessels and ensure guest and vessel needs are met. You will have a range of duties and responsibilities to include:

• Oversee maintenance of the assigned vessel
• Supervise the daily activities of vessel staff
• Maintain accurate vessel log books
• Ensure that tours follow routes determined on tour day
• Establish quality crew interaction with guests regarding safety procedures, tour information, vessel information and environmental data

Apply Now!

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. You will interact with the guests with the goal of ensuring their safety and providing excellent service for an unforgettable and memorable experience. You will be knowledgeable with the safety equipment and procedures on board, including participating in all safety drills and reviews. You will have a range of duties and responsibilities to include:

• Learn and perform safe line handling skills under direction of the Captain, Sr Deckhand or Crew Chief
• Exhibit knowledge of local history, geology and industry
• Regularly interact with guests regarding safety procedures, tour information, boat information and environmental data
• Conduct food services, including cooking, preparation, serving and cleaning up
• Strive to ensure guest’s expectations are exceeded

Apply Now!

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As Departure Facilitator, you will facilitate smooth and timely boat departures by assisting with communication between guests, guest service agents and boat crewmembers. You will be the central point of contact for departures on the dock. You will have a range of duties and responsibilities to include:

• Work with marine operations staff to ensure that vessel to ensure all departures are fully resourced and staffed
• Proactively coordinate with guest service agents to ensure that island transfers are efficient
• Interact with and address any guest questions or concerns on the dock
• Assist in same day and next day departure preparations

Apply Now!

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As the Front Desk Supervisor, you will contribute to the overall guest satisfaction by providing courteous service. You will serve as the first point of contact for many guest inquiries. You will greet and assist guests and provide information about the Alaska Collection by Pursuit products. You will have a range of duties and responsibilities to include:

• Assist guests in person and on the phone with information about tours and services
• Accurately capture reservations on the computer-based reservations system
• Assist in the supervision of all Guest Service Agents as directed
• Work closely with fellow team members to ensure on-time vessel departures

Apply Now!

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

Responsible for providing courteous, knowledgeable guest service to gift shop clients. Ensure gift shop
opening and closing procedures are followed in a timely manner. Perform all aspects of sales transactions. Responsible for opening and closing gift shop and completing all shift paperwork

• Provide sales and guest service to gift shop clients
• Perform cash handling and accounting procedures to include verification and reconciliation of shift bank
• Perform sales transactions using Company systems
• Responsible for inventory control and restocking, including maintaining a list of restocking needs
• Clean and organize gift shop and restroom
• Perform other duties as assigned

Apply Now!

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As a Retail Supervisor, you will work closely with the Retail Manager in managing cash, employee attendance, revenue assurance and opening/closing the store. You will assist guests and ensure efficient, courteous service. You will have a range of duties and responsibilities to include:

• Assist in employee training, development and motivation
• Educate guests on products and services
• Order, receive and maintain inventory
• Ensure completion of daily and weekly tasks for the store and employees

Apply Now!

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As a Groups Assistant, you will assist with the maintenance of all national and international accounts. You will finalize bookings, monitor status changes of groups, provide assistance in boarding and communicate closely with operations, inventory and accounting teams to fulfill sales agreements. You will have a range of duties and responsibilities to include:

• Enter new group bookings into the reservations system
• Monitor changes to group bookings and maintain communication with guests regarding changes
• Greet the groups as they arrive and distribute boarding passes
• Maintain files for all current and prospective accounts

Pay $15-17.00 per hour

Apply Now!

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As a Guest Service Agent, you will contribute to the overall guest satisfaction by providing courteous service. You will greet and assist guests and provide information about the Alaska Collection by Pursuit products. You will have a range of duties and responsibilities to include:

• Assist guests in person and on the phone with information about tours and services
• Accurately capture reservations on the computer-based reservations system

Apply Now!

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

Responsible for providing supply support to the tour boats and building facilities. Receive, check, and
shelve stock items and complete regular inventories. Ensure warehouse inventory is maintained in an
orderly manner.

• Assist Logistics Manager with obtaining, filling, and transporting stock orders to tour vessels and
  building facilities
• Assist with receiving, checking, shelving and keeping inventories of warehouse stock items. Handling
  alcohol inventory may be required
• Maintain ready communication between the warehouse, main building, tour boats and island lodge
• Maintain cleanliness of the warehouse, including completing regular inventories of stock
• Run a variety of errands as assigned
• Perform other duties as assigned

Apply Now!

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

Uses company transportation assets to move guests and cargo in a safe, friendly and timely manner.
Drivers conduct and coordinate basic maintenance on company vehicles and maintain records in
accordance with U.S. Department of Transportation and company standards

• Conduct pre and post operation maintenance on assigned vehicle daily. Annotate issues correctly
• Operate shuttles along assigned routes, reporting changes or challenges to the coordinator
• Coordinate and communicate with guest service, group coordination and marine staffs to ensure that
  guests receive the best possible service and important information is shared throughout the company
• Maintains records in accordance with company, state and DOT requirements regarding vehicle
  maintenance, driver activities and traffic incidents

Apply Now!

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. As a Warehouse Handler, you will be responsible for providing supply support to the tour boats and facilities. You will receive, check and shelve stock items and complete regular inventories. You will have a range of duties and responsibilities to include:

• Assist the Warehouse Manager in obtaining, filling and transporting stock orders to tour vessels and building facilities
• Assist in receiving, checking, shelving and keeping inventories of stock items in the warehouse
• Maintain cleanliness of the warehouse, completing regular inventories of stock

Apply Now!

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

Safety, anticipating guest needs, honoring our surroundings and bringing your best every day are the core values we live by in order to provide dynamic guest service at Kenai Fjords Tours. You will be responsible for all income received by Kenai Fjords Tours and operations. You will prepare and process all incoming bills and various other accounting duties. You will have a range of duties and responsibilities to include:

• Balance daily transaction reports for cash and credit card receipts
• Maintain, distribute and reconcile petty cash
• Ensure appropriate levels of cash reserves are on hand at the beginning and end of season
• Responsible for daily metering, posting, picking up and distribution of mail
• Prepare daily deposits

Apply Now!

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

Assist the Port Engineer with coordination, maintenance and improvement of company owned vessels and vehicles in order to maximize guest satisfaction, provide comfortable and safe transportation for our guests and staff, stay in compliance with applicable laws and regulations, and maintain a cost effective operatio.

• Assist the Port Engineer and Captain(s) conduct maintenance activities on company vessels and vehicles. Thoroughly document all activities as required, creating a functional recordkeeping history
• Assist the Port Engineer and Captain(s) with providing service to the boat and vehicle fleet, with long term guest safety, comfort, and costs in mind
• Maintain and organize adequate supplies of key maintenance and repair parts on hand to ensure periodic maintenance can happen without waiting for parts and that down time is minimized during summer months
• Provide assistance to the Port Engineer, Transportation Coordinator and Operations Department when they are working with vendors, both parts and service, to ensure that we take advantage of our buying power
• Responsible for the Phoenix Avenue warehouse including petroleum storage, tool storage, and general security. Coordinate with Boat Captains, Land Facilities Maintenance Technician and Transportation Coordinator to ensure prompt and proper disposal of all waste products, including but not limited to used oil collection
• Coordinate with the Land Facilities Maintenance Technician to ensure that the Phoenix Avenue warehouse is maintained with safety and functionality in mind
• Assist the captains with maintenance activities of the boat crew. Stress the value of scheduled routine maintenance
• Provided assistance to the Land Facilities and Fox Island Maintenance Technicians regarding all aspect of the Fox Island operation, including but not limited to; electrical and fresh water systems
• Assist the Port Engineer and/or Transportation Coordinator to help ensure vessels and vehicles are maintained within applicable US Coast Guard and US Department of Transportation standards
• Assist with land facilities maintenance as required

Apply Now!

*We accept applicants through the J1 program. Unfortunately, we are unable to accept H2B visas at this time.

APPLY NOW: APPLY NOW

Position Summary
The Marine Passenger Services Manager, in conjunction with the General Manager, manages daily
operations of the Guest Services department at Kenai Fjords Tours. Responsible for managing guest
service, group sales and passenger activity and reporting to ensure efficient operations and high guest
service standards are implemented and maintained. Maximizes Company profitability by
management of boat seat inventory and cost management. Recruits, trains and manages guest service
and group sales staff.

Major Responsibilities
/ Work with inventory to ensure that vessel space is managed to maximize profit potential
/ Manage operations and training to ensure that guest safety is always a top priority.
/ Provide input to the staff and General Manager regarding steps to constantly improve the quality
and effectiveness of the Kenai Fjords Tours products
/ Supervises the day-to-day activities of staff; manages and supervises personnel including goal
setting, training, performance evaluations and reviews
/ Manage group and charter bookings for marine tours, to include accurate verification and
submission of passenger information, collection of manifests and arrival/departure information,
and timely, accurate closure of departures
/ Screen, hire, train and evaluate Marine Division guest service staff
/ Ensure guest service and group sales staff are well informed of sales goals, incentives, policies and
procedures
/ Prepare and manage guest service department work schedules designed to meet the Company’s
needs
/ Organize and facilitate meetings with staff to ensure good customer service principles are used to
achieve overall guest satisfaction
/ Ensure key departments are regularly updated about departures with the 48-hour manifest, 12-
hour manifest, and group sales report
/ Maintain Marine Division and Kenai Fjords Wilderness Lodge contracts, to include discounts,
vessel assignments, and reservations system testing
/ Serve as back-up support for managing block requests for Kenai Fjord Tours and Kenai Fox Island
Wilderness Lodge
/ Coordinate with cruise ship shore excursion personnel to determine final passenger counts,
necessary land transportation, and departure reconciliation posting
/ Review future independent traveler, group and block bookings and advise affected departments
on procedures and refund amounts for weather days
/ Maintain regular and effective communication with guests, vendors, agencies, and Marine
Division staff to ensure high quality passenger service
/ Other duties as assigned

Ideal Skills and Experience
/ Strong supervisory skills with ability to effectively train and manage staff
/ Ability to interact professionally and courteously with staff, management and the general public
/ Knowledge of Kenai Fjords Tours operations including details regarding boat tour routes, Fox
Island Operations and key clients
/ Excellent knowledge of vessel operations, requirements and procedures
/ Knowledge of Alaska and Seward history, geography, and standard attractions
/ Ability to use good judgment to make sound decisions and effectively solve problems
/ Ability to work independently with minimal supervision, as well as a team member
/ Must possess strong communication skills, both written and oral
/ Ability to design, communicate and effectively evaluate policies and procedures related to
excellent customer service principles and practices; ability to train and mentor staff on delivery
of the same
/ Excellent time management skills with ability to handle multiple tasks and work effectively under
pressure
/ In-depth knowledge of Company policies, procedures and employee programs with ability to
quickly and thoroughly learn products and services specific to Marine Division
/ Ability to learn and maintain a high level of technical proficiency with Company and Marine
Division reservations systems, as well as other operational processes and procedures
/ Ability to use industry-standard computer software and learn reservations systems software

Critical Competencies for Success:
/ Strong leadership voice, “can-do,” attitude with demonstrated resourcefulness, mental
toughness and orientation to driving the best possible results at all times
/ Ability to make decisions, solve problems and exercise good judgment; ability to work under
pressure and prioritize workload.
/ Strong commitment to positive working relationships with stakeholders; a demonstrated ability
to foster strong working partnerships, gaining consensus and collaboratively solving problems.
/ Flexibility and willingness to work with a geographically dispersed team.
/ Resourceful, adaptable, resilient, and having a strong sense of self-awareness.
/ Ability to organize and prioritize multiple tasks in a fast-paced environment.
/ Excellent written and verbal communication skills.

Service-focused mindset including awareness of the need to work successfully with both internal
and external customers.
/ Strong sense of prioritization and urgency in achieving established objectives.
/ Adaptable and flexible with an openness to looking beyond “what is” with an eye toward “what
can be” and a willingness to explore how to get there.
 

Minimum Qualifications:
/ Bachelor degree OR experience to supplement 
/ 5 years’ management experience in the tourism and/or hospitality industry; or any combination
of training and experience that provides the necessary skills, knowledge and abilities
/ Current CPR and First Aid Certification
/ A valid US Driver license required

This list describes at a high level what this role does, but no job description can anticipate every single
task, issue or project that could come up. Pursuit reserves the right to adjust, reduce, add, or change
job tasks as needed for the success of the business.
To handle this job successfully, any person hired must be able to perform responsibilities as described.

Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.
This job is based in Seward, Alaska and current, legal ability to work in the U.S. is required. Some travel is
needed, and a valid Passport and driver’s license is required.
Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and
other protected characteristics.

 APPLY HERE

Position Summary

Assists with management of the Kenai Fjords Tours and Kenai Fjords Wilderness Lodge, including guest service, group sales and passenger activity to ensure efficient operations and high guest service standards are maintained. This role is responsible for effective management of staff and accuracy of the Company’s reservations systems.

Major Responsibilities  

• Responsible for maintaining Kenai Fjords Tours and Kenai Fjords Wilderness Lodge contracts through current reservations system, to include inventory, discounts, vessel assignments, and reservations system testing
• Responsible for maintaining bookings, to include timely communication, group and block requests, reservations, and charters
• Review independent traveler, group, and block bookings and advise affected departments on procedures and refund amounts for weather days
• Ensure accurate money handling procedures are implemented and maintained
• Assist with maintaining national and international accounts
• Assist with managing group and charter bookings for Kenai Fjords Tours, to include, but not limited to:
  • Accurate verification and submission of passenger information
  • Collection of manifests and arrival/departure information
  • Coordination of cruise ship shore excursion
• Assist in training and sales goal tracking for customer service staff
• Maintain regular and effective communication with customers, vendors, agencies, and staff to ensure high quality passenger service
• Assists with managing back-up support for managing block requests for Kenai Fjords Tours and Kenai Fjords Wilderness Lodge
• Perform other duties as are appropriate and as assigned

Ideal Skills and Experience

• Ability to train and mentor staff on excellent customer service principles and practices
• Strong supervisory and leadership skills with ability to effectively train and manage staff
• Ability to interact professionally and courteously with staff, management and the general public
• Ability to make decisions, solve problems and exercise good judgment; ability to work under pressure and prioritize workload
• Ability to work independently, in a team environment and with minimal supervision
• Strong communication skills, both written and oral
• Superior organizational, follow-up and detail oriented skills. Must be able to manage multiple projects and deadlines
• Ability to quickly and thoroughly learn products and services specific to the Company and quickly learn the Company’s policies, procedures and employee programs
• Ability to learn and maintain a high level of technical proficiency with reservations systems, as well as other Company operational processes and procedures
• Ability to use industry-standard computer software and learn reservations systems software
• Willing to work extended hours, various shifts, on holidays and weekends as necessary

Critical Competencies for Success

• Strong leadership voice, “can-do,” attitude with demonstrated resourcefulness, mental toughness and orientation to driving the best possible results at all times
• Ability to make decisions, solve problems and exercise good judgment; ability to work under pressure and prioritize workload.
• Strong commitment to positive working relationships with stakeholders; a demonstrated ability to foster strong working partnerships, gaining consensus and collaboratively solving problems.
• Flexibility and willingness to work with a geographically dispersed team.
• Resourceful, adaptable, resilient, and having a strong sense of self-awareness.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Excellent written and verbal communication skills.
• Service-focused mindset including awareness of the need to work successfully with both internal and external customers.
• Strong sense of prioritization and urgency in achieving established objectives.
• Adaptable and flexible with an openness to looking beyond “what is” with an eye toward “what can be” and a willingness to explore how to get there.

Minimum Qualifications:

• Some college education
• 3 years’ guest service experience in the tourism and/or hospitality industry; or any combination of training and experience that provides the necessary skills, knowledge and abilities
• CPR/FA certification preferred

This list describes at a high level what this role does, but no job description can anticipate every single task, issue or project that could come up.  Pursuit reserves the right to adjust, reduce, add, or change job tasks as needed for the success of the business.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job.  This job is based in Seward, Alaska and current, legal ability to work in the U.S. is required. Some travel is needed, and a valid Passport and driver’s license is required.

Pursuit is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

We strongly encourage vaccinations across Pursuit and Alaska Collection