Icy Strait Point

Profile Jobs

TOUR GUIDE

Reports to:      Excursions Supervisor

Category:       Seasonal (April- October in Hoonah, Alaska)

Summary:

Tour Guides provide a leadership role as well as interpretation and narration for guests departing on Excursions. Guides will be cross trained to lead all tours associated with Icy Strait Point and may be required to switch excursion assignment schedule if necessary. Tours may include things like Mountain Forrest, Bird Watching, Jeep Tours, Wildlife, Zip Rider and ATV Tours.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic, and Profitable Tour Destination
• Provide excellent customer service to all Icy Strait Point guests
• Provide guests with information about the scenery, wildlife, history, culture and geography
• Provide guests with information about all tours available at Icy Strait Point
• Participate in all required trainings
• Ensure the safety of all Guests on tours
• Work as greeters to welcome guests and conduct guest orientations
• Assist within programs wherever needed and other duties as assigned

Requirements:

• Adequate knowledge or willingness to learn about Tlingit culture
• Must be able to learn a Tlingit Introduction
• Knowledge of the local area (marine life, plants, animals, birds)
• Must have good verbal communication; patient and able to lead groups of kids as well as adults
• Strong commitment to Safety
• Kayak Guides must be willing to learn all required songs and stories of the ISP Kayak tour.
• Ability to learn, retain and present excursion information to guests in an accurate manner.
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
• This is a safety sensitive position that is subject to drug testing
• Some tours require 18 years of age or older

 

Physical Requirements & Work Environment:

• Able to lift 25 pounds, stand for extended periods, and walk 5+ miles daily
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.

Category:       Seasonal (February - October in Hoonah, Alaska)

Position Summary:

The overriding responsibility of a bear safety employee is to SAFELY provide a high-quality experience for anyone being transported by bus and on foot at the Spasski Bear Trail, or the ISP Hiking Trail. Bear Safety staff are expected to be able to provide interpretation and narration for guests on bear excursions and answer occasional questions.

Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
• Always act in a SAFE, responsible manner and keep all equipment in SAFE condition.
• Deliver a first-class experience to all guests and visitors.
• Effective public speaking when addressing guests, crew or the public.
• Learn and impart knowledge to guests and do site promotion of Icy Strait Point

• Provide excellent customer service to all ISP guests.
• Ensure the safety of all guests on tours.
• Ability to take charge of a crowd in an emergency.

• Other duties as assigned.

Experience, Skills and Qualifications:

• Have or be able to attain First Aid/CPR certification.
• Driver’s License with clean driving record preferred
• Must be insurable with Icy Strait Point (DUI, DWI, negligent or reckless driving citations within the past 5 years is uninsurable).
• Firearm knowledge and experience
• Pre-employment, random, post-accident, and reasonable suspicion of drug and alcohol testing.

• Must be able to learn a Tlingit Introduction, knowledge, or willingness to learn about Tlingit culture.
• Knowledge of the local area (marine life, plants, animals, birds).
• Must have good customer service skills.
• Must have good verbal communication and presentation skills.
• Must pass pre-employment drug testing as well as random drug testing throughout the season
• Ability to stand/walk for up to 12 hours/day w/minimal breaks. Participate in all required training.

 Physical Requirements & Work Environment:

• Able to lift 50 pounds, stand for extended periods, and walk 5+ miles daily
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.

ADVENTURE PARK OBSTACLE COURSE OPERATOR

Reports to:      Excursions Supervisor

Category:       Seasonal (April - October in Hoonah, Alaska)

Summary:

Excursion Guides provide a leadership role as well as interpretation and narration for guests departing on Excursions. Guides will be cross trained to lead all tours associated with Icy Strait Point and may be required to switch excursion assignment schedule if necessary.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles:  BAP: Best, Authentic, Profitable
• Duties & Responsibilities specific to the Adventure Park. 
  1. Daily opening and closing of the course
  2. Daily equipment and course inspections
  3. Equip clients with gear and monitor for necessary adjustments throughout their climb
  4. Lead a safety briefing and demonstration
  5. Enforce all rules and regulations for the Adventure Park
  6. Monitor participants on the courses
  7. Verbally and physically assist participants on courses
  8. Handle at-height rescue situations
  9. Park cleans up and site maintenance
• Provide guests with information about the scenery, wildlife, history, culture and geography.
• Participate in all required trainings and safety meetings
• Maintain a current First Aid/CPR certification
• Other duties as assigned

Requirements:

• Adequate knowledge or willingness to learn about Tlingit culture
• Must be able to learn a Tlingit Introduction
• Knowledge of the local area (marine life, plants, animals, birds)
• Must have good verbal communication; patient and able to lead groups of kids as well as adults
• Strong commitment to Safety
• Capable of moderate physical activity including standing, walking, reaching climbing, and lifting weight in excess of 40lbs; able to visually identify safety hazards
• Ability to learn, retain and present excursion information to guests in an accurate manner.
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
• This is a safety sensitive position that is subject to drug testing
• Must be 18 years of age or older

Physical Requirements & Work Environment:

• Able to lift 25 pounds, stand for extended periods, and walk 5+ miles daily
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.

GUEST SERVICES REPRESENTATIVE/TOUR SALES

Reports to:      Tour Sales Supervisor

Category:       Seasonal (April - October in Hoonah, Alaska)

Salary Range:  Seasonal $18.00 plus bonus potential

Summary:

Guest Services Representatives sells tickets, ensure guests meet the required excursion requirements, ensure guests sign excursion waivers (as required), announce excursion departures, escort guests to their tour vehicle, load guest on the assigned gondola and ensure timely departures of assigned tours.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles:  BAP: Best, Authentic, Profitable Cruise Destination
• Provide excellent customer service to all ISP guests

• Sell and provide guests with information about all tours available at Icy Strait Point
• Work as greeters to welcome guests and conduct guest orientations and line control
• Conduct functions, such as:
  1. Checking guests’ weight
  2. Verifying driver’s license information
  3. Ensuring guests fill out waivers, as required
  4. Secure bag check area
  5. Escort guests to tour vehicles or gondola and ensure timely tour departure
  6. Responsible for the safe and orderly traffic of passengers on/off an aerial gondola cabin or tour
• Communicate clearly with tour guides, drivers, supervisors, gondola operators and management
• Promote other Icy Strait Point venues, distribute literature and/or sell merchandise
• Assist within programs wherever needed

• Responsible for the safe and orderly traffic of passengers on/off an aerial gondola cabin or tour
• Ability to work individually and as a team member when necessary
• Other duties as assigned.

Requirements:

• Adequate knowledge or willingness to learn about Tlingit culture
• Must be able to learn a Tlingit Introduction
• Knowledge of the local area (marine life, plants, animals, birds)
• Must have good verbal communication; patient and able to lead groups of kids as well as adults
• Strong commitment to Safety

 

 

 

• Ability to learn, retain and present excursion information to guests in an accurate manner.
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
• This is a safety sensitive position that is subject to drug testing
• Must be 18 years of age or older

Physical Requirements & Work Environment:

•  
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather

• Capable of moderate physical activity including standing, walking, reaching climbing, and lifting weight in excess of 25lbs; able to visually identify safety hazards

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.

Reports to:      Excursions Supervisor

Category:       Seasonal (April- October in Hoonah, Alaska)

Summary:

Actors provide a leadership role as well as interpretation and narration for guests attending various theater productions. Actors will be cross trained to play all parts in Icy Strait Point Theater Productions and may be required to switch actor assignment schedule if necessary.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic, and Profitable Tour Destination
• Provide excellent customer service to all Icy Strait Point guests
• Provide guests with information about the scenery, wildlife, history, culture and geography
• Provide guests with information about all tours available at Icy Strait Point
• Participate in all required trainings
• Work as greeters to welcome guests and conduct guest orientations
• Assist within programs wherever needed and other duties as assigned

Requirements:

• Adequate knowledge or willingness to learn about Tlingit culture
• Must be able to learn a Tlingit Introduction
• Knowledge of the local area (marine life, plants, animals, birds)
• Must have good verbal communication; patient and able to lead groups of kids as well as adults
• Ability to learn, retain and present excursion information to guests in an accurate manner.
• Ability to project voice to 75-85 decibel level
• Able to sing Tlingit songs and dance
• Basic sewing skill and/or ability to learn
• Ability to function in a theatrical environment (lights, darkness, masks)
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise

Physical Requirements & Work Environment:

 

• Able to lift 25 pounds, stand for extended periods, and walk 5+ miles daily
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.

 

Tour Bus Driver / CDL Pays $28.00 an hour plus seasonal completion bonus.

 

Reports to:      Excursions Supervisor

Category:       Seasonal

 

Summary:

Tour Bus Drivers transports cruise guests and non-cruise guests to various locations at Icy Strait Point. The driver will ensure guests are transported to different locations based on the tour and scheduling. 

 

Essential Duties & Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
• Provide excellent customer service to all IPS guests
• Provide guests with general information about ISP
• Participate in all required trainings
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise
• Work as greeters to welcome guests and conduct guest orientations
• Take tickets, and load passengers
• Assist within programs wherever needed
• Other duties as assigned

 

Requirements:

• Adequate knowledge or willingness to learn about Tlingit culture
• Valid CDL Driver’s license
• Must have good customer service skills and the ability to communicate with ISP guests and others in a professional, friendly, and accurate manner. 
• The Driver must be able to learn, retain and relay general ISP information. 
• Current First Aid and CPR certification is preferred.
• 25 or older is preferred
• Driver for Hire card is preferred

 

Physical Requirements & Work Environment:

• Able to sit for extended periods
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather when on site.
• Must be under maximum weight guidelines for the vehicle.

 

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.  

Category:       Seasonal (April - October in Hoonah, Alaska)

Salary Range:  DOE plus bonus potential

Summary:

A Sales/Cashier is responsible for maintaining Guest Service as per company standard, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in adherence to all Company Policy/Store standards.

Essential Duties and Responsibilities:

• Ensure that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.

• Maintain an awareness of all product knowledge information, merchandise promotions, and advertisements.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.
• Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock.
• Adhere to all Company policies, procedures and practices including signing, pricing, and loss prevention.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Communicate Guest requests to management.
• Any other duties as assigned by management.

Physical Requirements & Work Environment:

• Must be able to bend, stretch, kneel, and squat.
• Prolonged periods of standing, with climbing stairs multiple times a day.  
• Must be able to lift 40 pounds at times.
• Ability to communicate in English to our associates and guests.  
• Ability to read, write and count to accurately complete all documentation.
• Must be able to work safely in a noisy area with many odors present.
• Ability to work in an unheated building. 
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and/or drive on gravel roads in inclement weather
• In Season, the hours can be extended.  

 Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.  

Category: Seasonal (April - October in Hoonah, AK)

Position Summary:

Under the direction of the Captain, the Deckhand is responsible for delivering an excellent guest experience to all passengers on board while maintaining the safety and comfort of everyone. This position will assist the Captain in daily cleaning and stocking duties of the boat, weekly maintenance and participates in all drills and training. 

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination.
• Acts as the tour Guide and Naturalist, delivering historical and cultural information of the area and providing guests with knowledge of marine mammals and wildlife in the area. Enhance guest experience by actively searching for wildlife and bringing sightings to the attention of the guests.
• Under the direction of the captain, handle mooring lines during docking and un-docking procedures, taking and securing the gangway ensuring it’s safety for guests and crew to use and assist them while using the gangway.
• Assist dock reps in loading vessels and crowd control on the dock, combo card distribution where required.
• Participate in drills including fire, flooding, man overboard, abandon ship, medical, and spill response.
• Inventory management of vessel supplies and inform Captain when supplies are needed.
• Responsible for clean-up of vessel after each tour, remove garbage, wash windows, hose down with fresh water and re-stock as necessary.
• Maintain awareness of basic safety rules, workplace safety and respect for the environment. 
• Perform other duties as assigned.

Requirements:

• Ability to follow direction and take charge of large groups.
• Strong interpersonal skills and guest service aptitude.
• Strong Presentation skills and willingness to learn about marine life. 
• Willingness to learn and expand skills towards becoming a Captain.
• Must pass a security background check and DOT drug test. 
• First Aid and CPR Certification.
• Icy Strait Point is a smoke free environment, must be able to work long hours with no smoke breaks.

Physical Requirements & Work Environment:

• Able to lift 50 pounds, stand for extended periods, and walk 5+ miles daily.
• Prolonged periods standing and walking.
• Physically able to speak for long periods of time while walking without becoming winded.
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather
• Desire to develop a career at Icy Strait Point
• Icy Strait Point is a smoke free environment, must be able to work long hours with no smoke breaks.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638. 

Bartender

Category:      ICY STRAIT BREWERY  

Summary:

Bartenders are in charge of managing drink orders at a restaurant to keep customers satisfied during meals or social gatherings. Bartenders need extensive knowledge of common drinks which they use to recommend drinks to customers, prepare cocktails, pour beers and properly decant wines. Bartenders also entertain customers who sit at the bar by providing stimulating conversation and excellent customer service while filling drink orders for other customers. Their role is to ensure that customers are of legal drinking age and then prepare a requested drink to their specifications.

Essential Duties and Responsibilities:

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic and Profitable.
• Perform all duties by providing outstanding service efficiently in an ever-friendly demeanor.
• Collect and process payment; accurately enter and record all menu items into the PS system. Verify identification and age requirements of customers
• Mix traditional and creative cocktails
• Clean glasses and bar utensils
• Make suggestions based on customer tastes and preferences
• Record and balance cash receipts and prepare cash deposits
• Open and maintain tabs throughout their shift
• Build a rapport with regular customers to create a positive atmosphere
• Follow health, safety, and sanitation guidelines for all products.
• Able to function well and calmly in times of high-volume activity and stress.
• Maintain a clean and organized workspace.
• Willingness to shift to other stations and/or assignments as needed.
• All other duties as assigned.

Physical Requirements & Work Environment:

• Work on your feet most of the day with minimal break time (lunch is often “on the fly”).
• Maintain consistent attendance and punctuality.
• Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.
• Effective and friendly communication skills with guests, coworkers, and management.
• Comply with company dress code.
• 2 year experience as a bartender in a high volume environment.  
• Ability to learn quickly.
• Able to understand and carry out oral and written instructions.
• Team-oriented.

Physical Requirements & Work Environment:

• Must be able to bend, stretch, kneel, and squat.
• Prolonged periods of standing, walking over 5 miles a day.
• Must be able to lift 40 pounds at times.
• Must be able to work safely in a noisy area with many odors present.
• Willing to live in a remote, rural community 
• Comfortable traveling by small plane or ferry to and from a remote setting
• Able to walk and drive on gravel roads in inclement weather

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.O. 93-638.  

Position Summary: 

Icy Strait Point Culinary Host provides a leadership role as well as interpretation and narration for guests attending the In Alaska’s Wildest Kitchen tour. The Culinary Host must be able to fillet both salmon and halibut in front of guests. 

Essential Duties and Responsibilities: 

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles:  

BAP: Best, Authentic, Profitable 

• Provide guests with information about the scenery, wildlife, history, culture and geography. 
• Provide excellent customer service to all ISP guests 
• Ensure the safety of all guests on tour 
• Participate in all required training 
• Maintain a current First Aid/CPR certification 
• Maintain a current food handlers card 
• Maintain a current TAP’s card 
• Other duties as assigned 

Requirements: 

• Ability to develop recipes using fresh and canned salmon and halibut 
• Adequate knowledge or willingness to learn about the Tlingit culture 
• Knowledge of the local area (marine life, plants, animals and birds) 
• Must have good customer service skills 
• Must have good verbal communication and presentation skills 
• Ability to learn, retain and present excursion information in an accurate manner 
• Promote other ISP venues, distribute ISP literature and/or sell ISP merchandise 

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L 93-638. Applicants must have proof of legal authority to work in the United States.