Bluefin Bay Family of Resorts
Profile Jobs

Our Jobs

  • Guest Services Representative

    Guest Services
    Tofte
    $15.00 / hour

    Job Title:

    Front Desk Agent

    Department:

    Guest Services

    Reports To:

    Guest Services Manager

     

    SUMMARY

    The Front Desk Agent is the first and last point of contact for our guests. Therefore, he/she must maintain a high level of friendly, personable, and efficient service at all times. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Strong English language skills
    • Ability to multi task
    • Possess a strong sense of teamwork and ability to manage/work in high pressure situations
    • Maintain a clean and well organized work environment.
    • Be able to provide friendly and personable service.
    • Perform all check-in and Check-out tasks
    • Manage online and phone reservations
    • Respond to guests complaints in a timely and professional manner
    • Maintain updated records
    • Provide information about our resort, available rooms, rates, and amenities
    • Interest and ability to carry out repetitious tasks
    • Ability to work a variety of days and early/late hours
    • Communicate with other departments to ensure all guest needs are being met.
    • Any additional tasks as assigned by Guest Services Manager

     

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    EDUCATION and/or EXPERIENCE

    High school diploma or general education degree (GED); prior Front Desk experience is preferred.

     

    COMMUNICATION SKILLS

    Individual must possess excellent interpersonal skills and good oral and written command of English. Ability to effectively present and respond to guests and other staff members

     

    MATHEMATICAL SKILLS

    Ability to use basic math skills such as addition, subtraction, and division is a must.

     

    PHYSICAL DEMANDS

    While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to l0 pounds. Specific vision abilities required by this job include close vision.

     

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate. This position at times due to the volume of business may become high stressed.

  • Recreation and Activities Guide

    Guest Services
    Tofte
    $14.00 / hour + tips

    Job Title: Recreation & Activities Guide

    Department: Guest Services – Activities

    Wage: Starting $14/hr

     

    Job Description:

    Bluefin Bay Family of Resorts in Tofte, Minnesota is seeking full time, seasonal Recreation and Activities Guides for the summer 2021 season. (May 18th-September 6th)

    Recreation & Activities Guides are the face of customer experience at Bluefin Bay Family of Resorts. Guides are responsible for providing safe, educational, inclusive, and fun experiences for people of all ages and abilities. A guide is responsible for leading 2-3 tours a day. Tours are located throughout Superior National Forest, Minnesota State Parks, and on Lake Superior. Tour locations vary based on schedule provided by Activities Coordinator. In any given day, you can be taking up to 10 people out on the trails providing an outdoor educational experience. You will be trained in identifying the flora and fauna of this region and expected to share this information with resort guests. Guides are required to provide a high level of customer service and role-model appropriate behavior in natural spaces. See Duties and Responsibilities section below for full list.

    Daily break down

    70% Leading tours

    15% cleaning, maintaining, preparing equipment and resources in Activities Department

    10% Other side tasks

    5% assisting guests by recommending trails, and outfitting equipment

     

    Duties and Responsibilities:

    Reports To: Recreation & Activities Coordinator

    Program Duties

    • Follow daily procedures for opening and closing activities center.
    • Conduct and participate in outdoor programs and tours including but not limited to: hiking, mountain biking, canoeing, sea kayaking, snowshoeing, skiing.
    • Assist Activities Coordinator in a variety of tasks related to the Activities Department.
    • Conduct and participate in various kids’ programs.
    • Ability to carry out activities schedule. Start and finish tours on-time.
    • Set up, tear down, and clean up after programs, tours, arts, and crafts.
    • Maintain activities supplies and equipment.
    • Keep all activity and resort areas well-kept and clean.
    • Report inventory needs and broken equipment to the Activities Coordinator.
    • Carry, utilize and charge the two-way radio.
    • Responsible for sign out procedures of rental equipment.
    • Sweep and shovel all entrances at the Guest Services building.
    • Be aware and knowledgeable of Bluefin activities and local area events.
    • Assist in updating activities boards, fliers, and pamphlets, and schedules.
    • Help with occasional special event shuttles (i.e. weddings, holidays).
    • Follow any other tasks as requested by the activities coordinator.

     

    Interpersonal Duties:

    • Ensure and provide guest safety, entertainment, and education.

    • Maintain an open and friendly and inclusive behavior, and attitude.

    • Provide exceptional customer service skills.

    • Demonstrate enthusiasm, energy, positive attitude, and dependability.

     

    Qualifications

    Education and experience

    • High School diploma or general education degree (GED)
    • One to three months related experience and/or training.
    • 1-2 years completion of College or University preferred

    Language Skills and Reasoning Ability

    • Ability to read and comprehend simple instructions, short correspondence, and memos.
    • Ability to effectively present information in one-on-one and group situations to guests and other team members.
    • Ability to communicate needs and/or concerns to their supervisor.
    • Ability to apply common sense understanding to carry out simple instructions furnished in written or verbal form.
    • Ability to manage risk safely and efficiently.

    Certifications and Documentation

    • Valid driver’s license
    • CPR and First Aid (can be provided by Bluefin)
    • WFR, WFA preferred

    Physical Demands

    • Lift up to 50 lbs without assistance and over 100 with assistance – items such as kayaks, canoes, and ski equipment.
    • Ability to stand for long periods of time.
    • Ability to sit, climb, and balance.
    • Ability to hike over uneven terrain up to five miles.

    *While performing the duties of this job, the team member is frequently exposed to cold, snowy, wet, or hot weather conditions. The team member is occasionally exposed to fumes or airborne particles, and to extreme heat. The noise level in the work environment is mostly low to moderate. You must have a valid driver’s license. Housing is available on a limited basis. Our discounted rental rates vary based on the type of housing available. Please enquire when applying.

     

    How to Apply:

    Fill out an online application at www.bluefinbay.com

    Send a copy of your cover letter & resume attention to Peter Hastings via activities@bluefinbay.com or Ana Koch at ana@bluefinbay.com

  • Line Cook

    Food and Beverage - Back of the House
    Tofte
    $14.25 / hour + tips

    Job Title: Restaurant Prep and Line Cook

    Department: Food & Beverage

    Reports To: Executive Chef

    SUMMARY

    To participate in the preparation of food in our Grille Kitchen. The employee will assemble items for various entrees to certain standards and specifications. A successful candidate will help fulfill our mission to deliver exceptional hospitality to all guests.

    SAMPLING OF DUTIES AND RESPONSIBILITIES

    • Prepares and assembles various meal items in a timely manner
    • Follows instructions and recipes
    • Keeps a sanitary and organized workstation
    • Restocks items as needed
    • Uses and maintains cooking station and equipment
    • Assists with cleaning, sanitation and other organizational duties
    • Provides support to the cooking staff and preforms any additional tasks requested by Chef, Sous Chef, or Kitchen Manager

    QUALIFICATIONS 

    • Basic understanding of professional cooking and knife handling skills.  
    • Understanding and knowledge of safety, sanitation and food handling procedures.  
    • Professional communication skills are required.  
    • Ability to take direction.  
    • Ability to work in a team environment.  
    • Ability to work calmly and effectively under pressure.  
    • Ability to problem solve, be self-motivated and organized.  
    • Committed to quality service. 

    Education and Experience

    Must have knowledge of food preparation, sanitation standards, inventory and control systems or the ability and desire to learn.

    Communication Skills

    Verbal communication skills to interact with coworkers is a plus. Must be able to speak, read and understand basic cooking directions. 

    Physical Demands

    • Ability to speak and hear  
    • Be able to work in a standing position for long periods of time 
    • Be able to reach, bend, stoop and frequently lift up to 35 pounds and occasionally lift/move 50 pounds. (Assistance will be provided for heavy items.)
    • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

    • Generally, in an indoor setting but can include an occasional outdoor barbeque.  
    • Occasional computer use  
    • Varying schedule to include weekends, weekdays, evenings, holidays and extended hours as business dictates
    • Frequent exposure to heat/cold from the mechanical equipment  
    • Moderate to loud work level 
  • General Housekeeping

    Housekeeping
    Tofte
    $15.00 / hour

    Job Title: Housekeeper

    Department: Housekeeping

    Reports To: Executive Housekeeper and Housekeeping Supervisors

    SUMMARY

    Works as part of a team to clean and prepare guest lodging accommodations and public areas for use.

    PAY

    At Bluefin Bay we use a unique wage scale that will pay you based on efficiency and quality of the room. This scale typically ranges from $13.20 - $16.20. During the training period we pay $15/hour and also have other small bonuses available.

    SAMPLING OF DUTIES AND RESPONSIBILITIES

    • Cleans and prepares guest units for occupancy through proper application of company specified cleaning procedures.
    • Stocks and/or maintains specified products in required quantities to adequately clean assigned units.
    • Completes the daily unit assignments; correctly identifying the status of each assigned unit and, reports any maintenance problems or product shortages.
    • Maintains security for guests and property by keeping unit doors and windows shut and locked at all times; setting the thermostats to proper temperature for the season, reporting any suspicious activity by guests or others; properly labeling lost and found articles and turning them in daily; observing all other security and safety regulations as set forth.
    • Performs other tasks as assigned by the executive housekeeper or supervisor (cleaning public or employee restrooms, washing windows, working in laundry, checking units or training new employees)

    QUALIFICATIONS

    No experience is required if applicant demonstrates a willingness to learn and work well with others. Housekeeping and customer service experience preferred. Must have a strong attention to detail.

    EDUCATION and/or EXPERIENCE

    Less than high school education; up to six months related experience or training. Individual must have ability to work flexible working hours including weekend, weekdays and holidays.

    WORK ENVIRONMENT*

    While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles. Rubber gloves and face mask are provided as required or needed. The noise level in the work environment is usually moderate.

    PHYSICAL DEMANDS**

    While performing the duties of this job, the employee is regularly required to stand, walk, and reach with hands and arms and use hands to finger, handle, or feel. The employee frequently is required to climb or balance; stoop, kneel, crouch, or crawl; and talk or ear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. This job occasionally requires long working hours.

    * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

    ** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • General Maintenance

    Maintenance
    Tofte
    $15.00 / hour

    **Starting wage is based on a person with less experience. Wage goes up if you have a higher level of experience in certain areas of the role.

    SUMMARY OF ROLE

    Responsible for maintaining resort grounds daily along with supporting the general resort operations by assuring cleanliness and upkeep of resort. This position can include a variety of maintenance work. Experience with pools, pumps, electrical, plumbing, light carpentry, interior finishing, mechanical and equipment operation or repair are highly desired. An applicant does not need to have all of these skills but at least a few would allow an applicant to be considered.

    **We are looking for year round candidates for this position. Mainly hiring for full time but will also consider part time if you have your own housing.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements herein are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Experience in at least two of the above skillsets would be required.

    EDUCATION and/or EXPERIENCE

    High school diploma or general education degree (GED); prior maintenance work is preferred. Having the ability to learn is the main thing required for this position.

    COMMUNICATION SKILLS

    Individual must possess excellent interpersonal skills, good oral and written command of English. Ability to effectively present and respond to guests and management. Independent and quick to report all repairs in a timely manner. 

    MATHEMATICAL SKILLS

    Ability to calculate figures and amounts such as conversions and measurements.

    PHYSICAL DEMANDS

    While performing the duties of this job, the employee is regularly required to stand; use hands, handle tools and other light machinery. The employee frequently is required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds.

    WORK ENVIRONMENT

    The noise level in the work environment is usually moderate. This position at times, due to the volume of business, may become high stressed. Exposure to the outdoors and various weather conditions regularly.

  • Sous Chef

    Bluefin Grille
    Tofte
    $40,000.00 / year

    Bluefin Bay has consistently been voted Minnesota’s Favorite Resort and we are the employer of choice on the North Shore. Candidate must desire to work full time and view this as a long term position.

    JOB SUMMARY

    The Sous Chef will assist the culinary team in the supervision of the kitchen operation, management of culinary employees, and in the creation and costing of menus. This kitchen and the leaders of the culinary operation are responsible for the quality execution of all food going out to clients.

    SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

    The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without some other combination of knowledge, skills, and abilities. 

    RESPONSIBILITIES

    • To ensure that all items are prepared and ready for service at each meal period.

    • To assist and support each section area, ensuring the flair, creativity and quality standards.

    • To ensure that waste of all food items during food preparation is kept to a minimum.

    • To assist and train line cooks.

    • To ensure the proper storage of all food items according to health and safety regulations.

    • To assist in maximizing employee morale and productivity.

    • To work in any section of the kitchen when necessary or as requested by the Head Chef.

    • To become familiar with all sections of the kitchen to facilitate the flexible use of employees.

    • To ensure that operating and kitchen equipment is maintained to a good standard with minimum breakage.

    • Ensure workstations are cleaned down at the end of a meal period and food is stored away in the appropriate manner

    • Organizing and being part of deep cleaning in various area and times of the month.

    • Ensure kitchen and food preparation areas are left clean and sanitized when unattended.

    • Season and cook food according to recipes and experience.

    • Observe and test foods to determine if they have been cooked sufficiently, taking temperatures.

    • Portion, arrange, and garnish food, and serve food to patrons.

    • Regulate temperature of ovens, broilers, grills, and roasters.

    • Bake, roast, broil, and steam meats, fish, vegetables, and other foods.

    • Supervise employees during shift and in opening/closing duties.

    • Substitute for or assist other cooks during emergencies or rush periods.

    • Assist with Inventory completion and help control cost procedures.

    • Must follow all safety rules and actively prevent accidents.

    • Commitment to the service values and ethics of the client and company.

    • Willingness to set a high standard in the kitchen through leading by example.

    • Job requires accepting criticism and dealing calmly and effectively with high stress situations.

    • Job requires being reliable, responsible, and dependable, and fulfilling obligations.

     

    QUALIFICATIONS

    • Multi-unit experience working in a restaurant, group/catering and events with revenue volumes above $3M.

    • Minimum of 5+ years in a hospitality management position.

    • Must have comprehensive knowledge of food and beverage, service standards, guest relations and etiquette.

    • Ability to lead, motivate and empower employees.

    • Ability to set goals, create plans and take the correct actions.

    • Ensure attractive presentation and quality of all food and dishes, menu planning.

    • Willingness to set a high standard in the kitchen through leading by example

    • Perform other reasonable job duties as requested by leader.

    • Able to work under pressure and time deadlines during peak periods.

    • Able to understand product ordering and receiving.

    • Must possess superb knife skills.

    • Must remain consistently self-driven and innovative while staying committed to become an industry leader.

    • Must be willing to participate in the expansion of banquet and catering operations.

    • Strong diagnostic, analytical and troubleshooting skills.

    • Strong organizational skills.

    • Must understand accounting and supply chain functions.

    • Familiarity with industry standard technologies and programs.

    • Experience working with grilled meats and other items.

    • Ability to work effectively in a team environment and take initiative.

    • Excellent written and verbal skills.

    • Current Food Service Manager certification.

    • Ability to understand and apply principles of all Food & Beverage metrics of measurement.

    • Available to work a varied schedule that will include evenings, holidays and weekends.

     

    PHYSICAL REQUIREMENTS

    • Must be able to lift, push, pull, and move product, equipment and supplies up to fifty (50) pounds

    • Work requires the following motions: bending, twisting, squatting and reaching.

    • Regularly exposed to wet and/or humid conditions, moving mechanical parts, extreme cold, and extreme heat.

    • Occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock.

     

    **This position can range from $40,000 to $45,000 depending on candidate's qualifications.
     

  • Room Inspector

    Housekeeping
    Tofte
    $15.00 / hour

    Reports To: Executive Housekeeper and Housekeeping Supervisors

    SUMMARY

    Inspects guest units prior to guest and owner arrival for cleanliness and quality, ensuring Bluefin Bay’s standards.

    SAMPLING OF DUTIES AND RESPONSIBILITIES

    • Provides superior customer service both internally with coworkers and externally with guests.
    • Inspects guest units using the housekeeping departments scoring procedure. Enters scores into productivity program. Communicates with coworkers on any cleanliness issues.
    • Reports rooms ready for occupancy after ensuring cleanliness is up to standards. Some light cleaning may apply.
    • Stocks and/or maintains specified products in required quantities to adequately clean assigned units.
    • Completes the daily unit assignments; correctly identifying the status of each assigned unit and, reports any maintenance problems or product shortages.
    • Maintains security for guests and property by keeping unit doors and windows shut and locked at all times; setting the thermostats to proper temperature for the season, reporting any suspicious activity by guests or others; properly labeling lost and found articles and turning them in daily; observing all other security and safety regulations as set forth.
    • Performs other tasks as assigned by the executive housekeeper or supervisor: (i.e. cleaning public or employee restrooms, washing windows, working in laundry, or training new employees.
    • Performs all other duties as assigned by management

    QUALIFICATIONS

    Housekeeping and customer service experience preferred.  Must be able to effectively communicate with coworkers and supervisor.  Must have a strong attention to detail.

    EDUCATION and/or EXPERIENCE

    Less than high school education; up to six months related experience or training. Individual must have ability to work flexible working hours including weekend, weekdays and holidays.

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles. Rubber gloves and face mask are provided as required or needed. The noise level in the work environment is usually moderate.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand, walk, and reach with hands and arms and use hands to finger, handle, or feel. The employee frequently is required to climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. This job occasionally requires long working hours.

  • Esthetician, Cosmetologist, Massage Therapists

    Waves of Superior Spa
    Tofte

    Waves of Superior Spa is now hiring: Esthetician, Cosmetologist, Massage Therapists

    Waves of Superior Spa is located within the Bluefin Bay Family of Resorts in Tofte, Minnesota
    on the beautiful North Shore of Lake Superior.

    Full and part time positions available for our busiest season May/June through October/November,
    with the possibility of year round work.

    Successful applicants must be graduates of a state licensed school.
    Dual licensed therapists encouraged to apply.

    Very competitive compensation package including hourly wage, commission, and gratuity.
    Employees also enjoy access to resort benefits and discounts.
    Onsite housing is available.
    Solid business levels with proven successful Covid-19 operating plan in place.
    Waves of Superior Spa is an Eminence Spa.

    This is a great opportunity for work experience
    in a professional spa environment in a gorgeous part of the country.
    www.bluefinbay.com/spa

  • Executive Admin Assistant

    Admin
    Tofte
    $17.00 / hour

    Summary: To handle or supervise duties as assigned by the General Manager & Executive Leaders at Bluefin Bay.

     

    Roles and responsibilities:

    -Serve as an initial point of contact for the General Manager

    -Create correspondence

    -Prepare or proofread reports or other documents

    -Manage Calendars and schedule certain appointments

    -Offer general staff support

    -Create meeting agendas

     

    Qualifications:

    -Ability to keep a high level of confidentiality

    -Ability to work on multiple projects simultaneously

    -Clear and confident verbal and written communication skills

    -Exceptional organizational skills

    -Reasonable judgement and decision-making skills

    -Has an Inquisitive Nature

    -Enjoys new challenges

     

    Please send resumes directly to Ana Koch, HR Manager at ana@bluefinbay.com or visit our employment page. We look forward to hearing from you!

How to Apply

Please visit our website to fill out our online application. You can also email your resume to Ana Koch, HR Manager at ana@bluefinbay.com. I look forward to hearing from you!


Contact Bluefin Bay Family of Resorts