Bluefin Bay Family of Resorts

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Job Title: Coho Café Manager

Department: Coho Café and Bakery

Reports to: Food & Beverage Manager

Prepared Date: July 16th, 2024

Prepared By: Tessa Paquette, Food & Beverage Manager

Time Commitment: 45 hours

Summary: Manages Bluefin Bay Family of Resorts’ Coho Cafe to ensure efficient and profitable operation both personally and through subordinate employees. Reports directly to the Food and Beverage Manager

                                Essential Duties and Responsibilities

• Supervising subordinate managers-on-duty, serving staff, and BOH staff.
• Establishing standards of excellence for food preparation, food service, and menu selection.
• Responsible for training all staff to the level described above
• Monitor methods and safety of food preparation and portion control to ensure food is being prepared in the prescribed manner.
• Inspecting food items for proper presentation prior to serving
• Working shifts within the FOH or BOH to offset labor.
• Weekly scheduling of FOH & BOH staff in coordination with labor budget.
• Assist Human Resources with the recruitment and retention of staff, including reviews and discipline.
• Placing food, beverage, beer, wine and supply orders while maintaining relationships with vendors.
• Ensuring proper par levels are being fulfilled and the Café has adequate amounts of product.
• Submitting invoices and expenses to accounting in a timely manner.
• Processing guest food orders, either in person or on the telephone. 
• Responding to guests' feedback and resolving problems.
• Preparing and monitoring annual budget for Coho, in cooperation with the Food & Beverage Manager, providing budgetary input on labor, product, supply and other controllable cost areas.
• Performing monthly inventory counts.
• Understanding and utilization of Toast Point of Sale System & XtraChef Inventory Management System.
• Maintaining cleanliness standards within the restaurant.
• Requisitioning supplies and equipment.
• Scheduling equipment repair and replacement as needed.
• Representing Coho at weekly Departmental Meetings.
• ServSafe Certified – can take & pass the test upon accepting the position.

Supervisory Responsibilities

Is responsible for the overall direction, coordination, and evaluation of staff members. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include assisting with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Service - Responds promptly to guest needs; Solicits guest feedback to improve service; Responds to requests for service and assistance; Manages difficult guest situations.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations.
• Technical Skills - Strives to continuously build knowledge and skills, is aware of how food service operations perform. Knows how to effectively communicate using the computer & telephone systems.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Teamwork - Gives and welcomes feedback; Contributes to building a positive team spirit.
• Delegation - Delegates work assignments; Sets expectations and monitors delegated activities.
• Leadership - Exhibits confidence in self and others. Maintains a positive leadership style in coordination with Bluefin Bay’s Leadership culture.
• Managing People - Takes responsibility for subordinates' activities; Provides regular performance feedback. Develops subordinates' skills and encourages growth; Improves processes, products, and services.
• Quality Management - Demonstrates accuracy and thoroughness.
• Cost Consciousness - Works within approved budget and BFB’s food and beverage policies.
• Professionalism - Approaches others in a tactful manner.
• Safety and Security - Observes safety and security procedures.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Applicants should have extensive restaurant experience, as well as experience with managing staff. Applicants should exhibit good leadership and delegation skills, as well as having the ability to work well under pressure.                                                    

Language Skills                                                              

Ability to read and write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

Mathematical Skills                                                     

Ability to calculate figures and amounts such as prices, discounts, and volumes. Ability to count cash and balance a till.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to stand; walk; reach with hands and arms; stoop, kneel, crouch; talk or hear and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift up to 50 pounds with assistance. 

Waves of Superior Spa, is looking for a full-time licensed massage therapist. We are looking for trained staff who is highly attuned to our clients’ needs and who will open the natural pathways that allow nature and science to pamper the body, mind and spirit. 

Compensation based on license type and experience and must be able to work weekends

Full-time year-round employee benefits include attractive health and dental insurance options, health savings account, company short term disability, 401-K retirement savings plan, profit sharing program, Wellness Incentive program, paid vacation and personal time off, company supplied uniforms and shoes, plus many resort and meal discounts.

Bluefin Bay Family of Resorts in Tofte, Minnesota is seeking full time, seasonal Recreation and Activities Guides for the summer 2024 season. (Mid August to end of October with extension potentials)

The Recreation & Activities Guide duties include, but are not limited to, leading daily scheduled outdoor recreation activities such as Hiking, Biking, Kayaking, Canoeing, Stand Up Paddle Boarding and crafting programs. Other activities are also offered such as kid’s programs, naturalist programs, and winery shuttles. Staff members will maintain a positive and enthusiastic approach in maintaining daily operations of the Recreation & Activities department which includes a task list provided by the Activities Coordinator to be completed between scheduled activities. This position requires daily upkeep and managing of inventory, and most importantly bringing exceptional customer service through safe and engaging activities.

Reports To: Recreation & Activities Coordinator

Duties and Responsibilities

Program Duties

• Follow daily procedures for opening and closing activities center.
• Conduct and participate in outdoor programs and tours including but not limited to: Hiking, Biking, Kayaking, Canoeing, Stand Up Paddle Boarding and crafting programs.
• Assist Activities Coordinator in a variety of tasks related to the Activities Department.
• Assist Kids Program Coordinator in various kids’ programs.
• Set up, tear down, and clean up after programs, tours, arts, and crafts.
• Maintain activities supplies and equipment- ensure they are in a neat and working order.
• Keep all activities areas well-kept and clean.
• Report inventory needs and broken equipment to the Activities Coordinator.
• Responsible for sign out procedures of equipment.
• Leaf blow all entrances at the Guest Services building and tennis courts.
• Be aware and knowledgeable of Bluefin activities and local area events.
• Assist in updating activities boards, fliers, pamphlets, and schedules.
• Help with occasional special event shuttles (i.e. weddings).
• Follow any other tasks as requested by the Activities Coordinator.

Interpersonal Duties

• Ensure and provide guest safety, entertainment, and education.
• Maintain an open and friendly attitude.
• Provide exceptional customer service skills.
• Demonstrate enthusiasm, energy, drive, job devotion, a positive attitude, and dependability.

Qualifications

Education and experience

• High School diploma or general education degree (GED); and one to three months related experience and/or training.

Language Skills and Reasoning Ability

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and group situations to guests and other team members.
•  Ability to communicate needs and/or concerns to his/her supervisor.
•  Ability to apply common sense understanding to carry out simple instructions furnished in written or verbal form.
•  Ability to manage risk safely and efficiently.

Certifications

• CPR and First Aid (Provided by Bluefin)
• Driver’s Safety Course (Provided by Bluefin) *Must have a valid driver’s license.

Physical Demands

• Lift up to 50 lbs without assistance and over 100 with assistance – items such as kayaks, canoes, and bike equipment.
• Ability to stand for long periods of time.
• Ability to sit, climb, and balance.
• Ability to hike over uneven terrain up to five miles.

How to Apply:

Fill out an online application at www.bluefinbay.com

Send a copy of your cover letter & resume attention to Sean Henkenius via activities@bluefinbay.com or Nikki Fiske at nikki@bluefinbay.com