Bluefin Bay Family of Resorts
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Our Jobs

  • Guest Services Representative

    Guest Services
    Tofte
    $15.66 / hour

    Job Title:

    Front Desk Agent

    Department:

    Guest Services

    Reports To:

    Guest Services Manager

     

    SUMMARY

    The Front Desk Agent is the first and last point of contact for our guests. Therefore, he/she must maintain a high level of friendly, personable, and efficient service at all times. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Strong English language skills
    • Ability to multi task
    • Possess a strong sense of teamwork and ability to manage/work in high pressure situations
    • Maintain a clean and well organized work environment.
    • Be able to provide friendly and personable service.
    • Perform all check-in and Check-out tasks
    • Manage online and phone reservations
    • Respond to guests complaints in a timely and professional manner
    • Maintain updated records
    • Provide information about our resort, available rooms, rates, and amenities
    • Interest and ability to carry out repetitious tasks
    • Ability to work a variety of days and early/late hours
    • Communicate with other departments to ensure all guest needs are being met.
    • Any additional tasks as assigned by Guest Services Manager

     

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    EDUCATION and/or EXPERIENCE

    High school diploma or general education degree (GED); prior Front Desk experience is preferred.

     

    COMMUNICATION SKILLS

    Individual must possess excellent interpersonal skills and good oral and written command of English. Ability to effectively present and respond to guests and other staff members

     

    MATHEMATICAL SKILLS

    Ability to use basic math skills such as addition, subtraction, and division is a must.

     

    PHYSICAL DEMANDS

    While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to l0 pounds. Specific vision abilities required by this job include close vision.

     

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually moderate. This position at times due to the volume of business may become high stressed.

  • Line Cook

    Food and Beverage - Back of the House
    Tofte
    $14.25 / hour + tips

    Job Title: Restaurant Prep and Line Cook

    Department: Food & Beverage

    Reports To: Executive Chef

    SUMMARY

    To participate in the preparation of food in our Grille Kitchen. The employee will assemble items for various entrees to certain standards and specifications. A successful candidate will help fulfill our mission to deliver exceptional hospitality to all guests.

    SAMPLING OF DUTIES AND RESPONSIBILITIES

    • Prepares and assembles various meal items in a timely manner
    • Follows instructions and recipes
    • Keeps a sanitary and organized workstation
    • Restocks items as needed
    • Uses and maintains cooking station and equipment
    • Assists with cleaning, sanitation and other organizational duties
    • Provides support to the cooking staff and preforms any additional tasks requested by Chef, Sous Chef, or Kitchen Manager

    QUALIFICATIONS 

    • Basic understanding of professional cooking and knife handling skills.  
    • Understanding and knowledge of safety, sanitation and food handling procedures.  
    • Professional communication skills are required.  
    • Ability to take direction.  
    • Ability to work in a team environment.  
    • Ability to work calmly and effectively under pressure.  
    • Ability to problem solve, be self-motivated and organized.  
    • Committed to quality service. 

    Education and Experience

    Must have knowledge of food preparation, sanitation standards, inventory and control systems or the ability and desire to learn.

    Communication Skills

    Verbal communication skills to interact with coworkers is a plus. Must be able to speak, read and understand basic cooking directions. 

    Physical Demands

    • Ability to speak and hear  
    • Be able to work in a standing position for long periods of time 
    • Be able to reach, bend, stoop and frequently lift up to 35 pounds and occasionally lift/move 50 pounds. (Assistance will be provided for heavy items.)
    • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

    • Generally, in an indoor setting but can include an occasional outdoor barbeque.  
    • Occasional computer use  
    • Varying schedule to include weekends, weekdays, evenings, holidays and extended hours as business dictates
    • Frequent exposure to heat/cold from the mechanical equipment  
    • Moderate to loud work level 
  • Massage Therapist/Esthetician

    Waves of Superior Spa
    Tofte
    unknown / hour + tips

    Waves of Superior Spa is located within the Bluefin Bay Family of Resorts in Tofte, Minnesota on the beautiful North Shore of Lake Superior.

    Full and part time positions available for our winter season December through March, with the possibility of year round work.

    Successful applicants must be graduates of a state licensed school.

    Solid business levels, effective COVID-19 safety strategy in place.

    Very competitive compensation package including hourly wage, commission, and gratuity. 

    Employees also enjoy access to resort activities and discounts.

    Onsite housing is available.

    Waves of Superior Spa is an Eminence Spa, and has been voted “Best Resort Spa” by readers of the Minneapolis Star Tribune.

    This is a great opportunity for work experience in a professional Spa environment in a gorgeous part of the country. 

    To view more information on this spa please visit www.bluefinbay.com/spa.

  • General Housekeeping

    Housekeeping
    Tofte
    $15.66 / hour

    Job Title: Housekeeper

    Department: Housekeeping

    Reports To: Executive Housekeeper and Housekeeping Supervisors

    SUMMARY

    Works as part of a team to clean and prepare guest lodging accommodations and public areas for use.

    PAY

    At Bluefin Bay we use a unique wage scale that will pay you based on efficiency and quality of the room. This scale typically ranges from $15.66 to $17.26. During the training period we pay $15.66/hour and also have other small bonuses available.

    SAMPLING OF DUTIES AND RESPONSIBILITIES

    • Cleans and prepares guest units for occupancy through proper application of company specified cleaning procedures.
    • Stocks and/or maintains specified products in required quantities to adequately clean assigned units.
    • Completes the daily unit assignments; correctly identifying the status of each assigned unit and, reports any maintenance problems or product shortages.
    • Maintains security for guests and property by keeping unit doors and windows shut and locked at all times; setting the thermostats to proper temperature for the season, reporting any suspicious activity by guests or others; properly labeling lost and found articles and turning them in daily; observing all other security and safety regulations as set forth.
    • Performs other tasks as assigned by the executive housekeeper or supervisor (cleaning public or employee restrooms, washing windows, working in laundry, checking units or training new employees)

    QUALIFICATIONS

    No experience is required if applicant demonstrates a willingness to learn and work well with others. Housekeeping and customer service experience preferred. Must have a strong attention to detail.

    EDUCATION and/or EXPERIENCE

    Less than high school education; up to six months related experience or training. Individual must have ability to work flexible working hours including weekend, weekdays and holidays.

    WORK ENVIRONMENT*

    While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles. Rubber gloves and face mask are provided as required or needed. The noise level in the work environment is usually moderate.

    PHYSICAL DEMANDS**

    While performing the duties of this job, the employee is regularly required to stand, walk, and reach with hands and arms and use hands to finger, handle, or feel. The employee frequently is required to climb or balance; stoop, kneel, crouch, or crawl; and talk or ear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. This job occasionally requires long working hours.

    * The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

    ** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • General Maintenance

    Maintenance
    Tofte
    $15.00 / hour

    **Starting wage is based on a person with less experience. Wage goes up if you have a higher level of experience in certain areas of the role.

    SUMMARY OF ROLE

    Responsible for maintaining resort grounds daily along with supporting the general resort operations by assuring cleanliness and upkeep of resort. This position can include a variety of maintenance work. Experience with pools, pumps, electrical, plumbing, light carpentry, interior finishing, mechanical and equipment operation or repair are highly desired. An applicant does not need to have all of these skills but at least a few would allow an applicant to be considered.

    **We are looking for year round candidates for this position. Mainly hiring for full time but will also consider part time if you have your own housing.

    QUALIFICATIONS

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements herein are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Experience in at least two of the above skillsets would be required.

    EDUCATION and/or EXPERIENCE

    High school diploma or general education degree (GED); prior maintenance work is preferred. Having the ability to learn is the main thing required for this position.

    COMMUNICATION SKILLS

    Individual must possess excellent interpersonal skills, good oral and written command of English. Ability to effectively present and respond to guests and management. Independent and quick to report all repairs in a timely manner. 

    MATHEMATICAL SKILLS

    Ability to calculate figures and amounts such as conversions and measurements.

    PHYSICAL DEMANDS

    While performing the duties of this job, the employee is regularly required to stand; use hands, handle tools and other light machinery. The employee frequently is required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds.

    WORK ENVIRONMENT

    The noise level in the work environment is usually moderate. This position at times, due to the volume of business, may become high stressed. Exposure to the outdoors and various weather conditions regularly.

  • Room Inspector

    Housekeeping
    Tofte
    $15.75 / hour

    Reports To: Executive Housekeeper and Housekeeping Supervisors

    SUMMARY

    Inspects guest units prior to guest and owner arrival for cleanliness and quality, ensuring Bluefin Bay’s standards.

    SAMPLING OF DUTIES AND RESPONSIBILITIES

    • Provides superior customer service both internally with coworkers and externally with guests.
    • Inspects guest units using the housekeeping departments scoring procedure. Enters scores into productivity program. Communicates with coworkers on any cleanliness issues.
    • Reports rooms ready for occupancy after ensuring cleanliness is up to standards. Some light cleaning may apply.
    • Stocks and/or maintains specified products in required quantities to adequately clean assigned units.
    • Completes the daily unit assignments; correctly identifying the status of each assigned unit and, reports any maintenance problems or product shortages.
    • Maintains security for guests and property by keeping unit doors and windows shut and locked at all times; setting the thermostats to proper temperature for the season, reporting any suspicious activity by guests or others; properly labeling lost and found articles and turning them in daily; observing all other security and safety regulations as set forth.
    • Performs other tasks as assigned by the executive housekeeper or supervisor: (i.e. cleaning public or employee restrooms, washing windows, working in laundry, or training new employees.
    • Performs all other duties as assigned by management

    QUALIFICATIONS

    Housekeeping and customer service experience preferred.  Must be able to effectively communicate with coworkers and supervisor.  Must have a strong attention to detail.

    EDUCATION and/or EXPERIENCE

    Less than high school education; up to six months related experience or training. Individual must have ability to work flexible working hours including weekend, weekdays and holidays.

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles. Rubber gloves and face mask are provided as required or needed. The noise level in the work environment is usually moderate.

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is regularly required to stand, walk, and reach with hands and arms and use hands to finger, handle, or feel. The employee frequently is required to climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. This job occasionally requires long working hours.

  • Esthetician, Cosmetologist, Massage Therapists

    Waves of Superior Spa
    Tofte

    Waves of Superior Spa is now hiring: Esthetician, Cosmetologist, Massage Therapists

    Waves of Superior Spa is located within the Bluefin Bay Family of Resorts in Tofte, Minnesota
    on the beautiful North Shore of Lake Superior.

    Full and part time positions available for our busiest season May/June through October/November,
    with the possibility of year round work.

    Successful applicants must be graduates of a state licensed school.
    Dual licensed therapists encouraged to apply.

    Very competitive compensation package including hourly wage, commission, and gratuity.
    Employees also enjoy access to resort benefits and discounts.
    Onsite housing is available.
    Solid business levels with proven successful Covid-19 operating plan in place.
    Waves of Superior Spa is an Eminence Spa.

    This is a great opportunity for work experience
    in a professional spa environment in a gorgeous part of the country.
    www.bluefinbay.com/spa

  • Grille Manager on Duty

    Grille
    Tofte
    $15.00 / hour

    Job Title: Bluefin Grille Manager on Duty

    Department: Bluefin Grille

    Reports To: Grille and Events Manager

    Hourly position 40-45 hours per week

    Prepared By: Tessa Paquette

    Prepared Date: July 2021

     

    Summary: Assists in management of Bluefin Bay Family of Resorts’ Bluefin Grille to ensure efficient and profitable operation both personally or through subordinate supervisors. Reports directly to the Manager of Bluefin Grille. Expected number of hours worked is 40 per week.

     

                                    Essential Duties and Responsibilities

    • Supervising service staff.
    • Establishing performance standards for all employees of Bluefin Grille through, service to guests, food and beverage selections, food service, and menu preparation.
    • Performing four to five Manager on Duty shifts weekly.
    • Assisting in training all Front of the House Employees.
    • Managing and training seasonal employees including international students.
    • Processing guest food orders in person and on the telephone. 
    • Answering guests' complaints and resolving problems.
    • Inspecting food items prior to serving for proper preparation and presentation.           
    • Requisitioning supplies and equipment.
    • Schedule flexibility in time of staffing shortages or emergencies.
    • Scheduling, coordination, and organization of Bluefin Grille Music Program.
    • Maintaining musician contact and relationships.

     

    Supervisory Responsibilities

    Is responsible for the overall direction, coordination, and evaluation of staff members. Carries out supervisory responsibilities, under the direction of the Bluefin Grille manager, in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

     

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies:

    • Customer Service - Manages difficult or emotional guest situations; Responds promptly to guest needs; Solicits guest feedback to improve service; Responds to requests for service and assistance; Meets commitments.
    • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
    • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully, from all constituencies; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
    • Technical Skills - Strives to continuously build knowledge and skills, is aware of how food service operations perform. Knows RDP and how to effectively communicate using the computer and telephone systems.
    • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
    • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
    • Teamwork - Gives and welcomes feedback; Contributes to building a positive team spirit.
    • Delegation - Delegates work assignments; Sets expectations and monitors delegated activities.
    • Leadership - Exhibits confidence in self and others. Maintains control of emotions, reduces rumor and controls teamwork.
    • Managing People - Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Improves processes, products and services.
    • Quality Management - Demonstrates accuracy and thoroughness.
    • Cost Consciousness - Works within approved budget and set food and beverage policies.
    • Strategic Thinking - Understands organization's strengths & weaknesses; Adapts strategy to changing conditions.
    • Judgment - Displays willingness to make decisions.
    • Planning/Organizing - Prioritize and plans work activities; Organizes or schedules other people and their tasks.
    • Professionalism - Approaches others in a tactful manner.
    • Safety and Security - Observes safety and security procedures.

     

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    Education and/or Experience                                                  

    Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

     

    Language Skills                                                              

    Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

     

    Mathematical Skills                                                     

    Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

     

    Reasoning Ability                                                          

    Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

     

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must frequently lift and/or move up to 50 pounds.C,A10008_3389_0JS_8.1.1,JS_8.1.1.2,JS_8.1.1.3,JS_8.1.3,JS_8.1.3.1,JS_8.1.3.2,JS_8.1.3.3,JS_8.1.3.4,JS_8.1.3.5,JS_8.1.4,JS_8.1.4.2,JS_8.1.5,JS_8.1.5.3,JS_8.2.1,JS_8.2.1.1,JS_8.2.1.2,JS_8.2.1.3,JS_8.2.1.4,JS_8.2.1.5,JS_8.2.2,JS_8.2.2.1,JS_8.2.2.2,JS_8.2.2.3,JS_8.2.2.4,JS_8.2.2.5,JS_8.2.3,JS_8.2.3.1,JS_8.2.3.2,JS_8.2.3.3,JS_8.2.3.5,JS_8.2.6,JS_8.2.6.1,JS_8.2.5,JS_8.2.5.3,JS_8.2.5.4,JS_8.3.2,JS_8.3.2.1,JS_8.3.2.4,JS_8.3.3,JS_8.3.3.1,JS_8.3.4,JS_8.3.4.2,JS_8.3.4.4,JS_8.3.4.5,JS_8.3.4.6,JS_8.3.4.8,JS_8.3.5,JS_8.3.5.2,JS_8.4.2,JS_8.4.2.1,JS_8.4.4,JS_8.4.4.1,JS_8.4.6,JS_8.4.6.2,JS_8.4.6.5,JS_8.5.6,JS_8.5.6.1,JS_8.5.8,JS_8.5.8.1,JS_8.5.8.5,JS_8.5.9,JS_8.5.9.1,JS_8.5.10,JS_8.5.10.1,JS_8.5.12,JS_8.5.12.1,JS_8.5.1,JS_8.5.1.4,JS_8.5.2,JS_8.5.2.1,JS_8.5.2.3,JS_8.5.3,JS_8.5.3.1,JS_8.5.3.2

  • Assistant Grille and Events Manager

    Grille
    Tofte
    $36,000.00 / year + tips

    Assistant Grille and Events Manager

    Full-time, Year-Round Position - Cannot be Seasonal

    This position is responsible for the execution process of events; overseeing the banquet facility and audio-visual equipment; processing vendor information; direct oversight and management of staff; Manager on Duty shifts within the Bluefin Grille.  This position assists with both front of house and back of house duties as needed and reports directly to the Grille and Event Manager.

     

    Responsibilities:

    • Bringing potential clients on tours of the property
    • Setting conference rooms for events
    • Managing live events: overseeing ceremony chairs are set, AV is set-up, reception is ready, dinner is served, bar is controlled, event is cleaned and reset at end
    • Creating and managing work orders to other departments
    • Sorting, coding, and filing vendor invoices
    • Familiarity with the AV technology both mobile and built-in
    • Training and supervising the Front of House staff at the Bluefin Grille
    • Receive and resolve complaints concerning food, beverages and service
    • Serve as a liaison between the dining room and kitchen staff
    • Assist with monthly liquor inventory
    • Manager on Duty Shifts within the Bluefin Grille
    • Record and maintain an inventory of dining room items
    • Monitor dining room labor and supplies budget; make adjustments as necessary to achieve financial goals
    • Attend weekly departmental meetings

     

    Requirements:

    • Strong communication skills
    • Organizational skills
    • Ability to learn multiple software systems
    • Ability to stand for long periods of time
    • Ability to lift over 20 pounds
    • Experience in Microsoft Word, Excel, Outlook
    • Experience in positions of customer service preferred
  • Seasonal Wood, Snow and Garbage Removal Position

    Maintenance
    Tofte
    $15.00 / hour

    This candidate would work with our maintenance team. Main job duties would be stocking firewood, removing garbage and shoveling snow. 

    We have both seasonal positions and fulltime year round positions available. Please reach out for more information and questions!

How to Apply

Please visit our website to fill out our online application. You can also email your resume to Ana Koch, HR Manager at ana@bluefinbay.com. I look forward to hearing from you!


Contact Bluefin Bay Family of Resorts