Alaska X

Profile Jobs

Fearless when it comes to thrilling adventure, our guides literally go to great “heights” to provide our guests with an extreme excursion they will long remember. They safely guide our guests through the zip-line course that features 11 zips with many of them that go over waterfalls. Our guides love being with people and are very good at keeping our guests entertained all throughout the tour. In between tours, our guides help perform general maintenance on the course and its equipment and perform other chores around camp (such as chopping wood, cleaning bathrooms, etc.) as well. Sometimes, our zip-line guides may be asked to greet our guests at the cruise ship docks and provide them with a narrated tour on the way out to camp. So, sometimes, this is a CDL required position.

Requirements:
Our zip-line guides love being around people and enjoy making sure they experience they tour of their dreams. The position involves a high level of guest interaction, so exceptional customer service skills is a must. They also have the ability to lead and direct groups of people. They are extremely detail-oriented when it comes to safety. Lastly, they do not have a fear of heights. Sometimes, our zip-line guides are required to get a CDL, so a clean driving record is a must. You do not need a CDL in order to apply. We provide all the training needed to obtain one.

Greets guests on the docks. Safely transports guests to and from Adventure Camp, Horseback ranch, and/or between drop off points utilizing the route established by the company. Provides a narrated tour using accurate, quality information while transporting the guests. May accompany the guests as an escort throughout the tour to serve as the primary contact for guests throughout the excursion or may return to the dock for the next group. Plays a major role in making sure guests are completely satisfied with their excursion experience.

MAIN JOB RESPONSIBILITIES:

• Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them

• Greets and gathers guests on the dock, collects tickets (verifying the tour name and time on each ticket), and directs the guests to the bus

• Accountable for the following prior to departing the dock: verifying the count of tickets before giving them to the dock representative or ship Shore Ex staff, performs head count once on bus, explains liability waiver form to guests, and obtains permission to leave from the dock representative

• Safely transports guests to and from Adventure Camp, Horseback ranch, and/or drop off points while adhering to the timing of the tour (including before and after)

• Demonstrates knowledge of scripted information by consistently providing guests with accurate, quality information throughout the duration of the excursion

• Assures the safety of the guests by conducting a pre-trip bus inspection daily, driving the speed limit at all times, assisting guests into and out of all vehicles, reviewing safety guidelines with the guests, and ensuring children stay with their parents at all times

• Acts as a tour escort by accompanying the guests for the whole tour providing them with quality information and answers to their questions

• Performs chores at camp to include, but not limited to the following: watering the dogs, assist dog camp staff with the handling of dogs, stocking the refreshment area, and maintaining the cleanliness of the puppy pens, bathrooms, refreshment area, and general camp area

• Responsible for maintaining the cleanliness of the bus, immediately reporting problems with the bus to Maintenance by documenting on white board, and completely filling the bus with the gas at the end of the day

• Communicates accurate information to the appropriate staff when required and as needed (radioing in the guest count to dog camp, radioing to the office when appropriate, communicating with the dock, etc.)

• Transports supplies as needed

ADDITIONAL JOB RESPONSIBLITIES:

• In the event the dock representative is not on the dock, position is responsible for verifying the expected guest count with the shore excursion staff upon arriving to the dock, notifying the shore excursion staff of the actual guest count prior to leaving the dock, communicating the actual guest count to the dock representative via radio, and making sure the tickets get to either the dock representative or office staff prior departing town

• Acting as a shuttle to transport Glacier Point guests to and from the Small Boat Harbor as needed

ALL POSITIONS IN COMPANY ARE RESPONSIBLE FOR THE FOLLOWING:

• Adhering to all company policies

• Striving to accomplish goals discussed with management during the monthly evaluations

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

• Skilled in guest attentiveness as demonstrated by responsiveness to the needs and wants of our guests

• Ability to memorize, recall, and present information and facts

• Ability to make oral presentations that engage an audience in a professional, clear, concise, and entertaining manner

• Ability to adapt presentations and/or interactions with guests to meet the needs and/or expectations of people from various backgrounds

• Ability to initiate interaction with guests

• Ability to work with little supervision in both a team environment and independently

• Ability to maintain a positive attitude at all times even when dealing with difficult people and while encountering stressful situations

• Ability to be safety oriented

• Ability to see potential problems and react positively

• Skilled in punctuality as demonstrated by consistently adhering to the timing of the tour

ENVIRONMENTAL CONDITIONS:

• Frequent work is performed outside, so position will frequently be subject to possible adverse

weather conditions and variations in temperature

• May occasionally be subject to different odors throughout the day to include, but is not

limited to, dog poop

• May be subject to noise, to include but not limited to, constant dog barking at dog camp

QUALIFICATIONS:

• Must be at least 21 years of age

• Must possess current driver’s license

• Must possess a CDL or the ability to obtain one

• Must pass a DOT physical

• Must be able to work varied shift hours

PHYSICAL ASPECTS OF THE JOB:

• Position involves frequent sitting and walking (usually at least 2.5 hours a day but no more than 5.5 hours a day is spent performing each of these activities)

• Position involves occasional standing (usually no more than 2.5 hours a day)

• Must be able to lift and carry buckets weighing up to 40lbs for a distance of 200 feet (usually no more than 30 minutes a day is spent performing this activity)

Note: The statements in this document are intended to describe the general nature and level of work being performed by employees. They are not to be understood as an exhaustive list of responsibilities, duties, and skills required in this position. Furthermore, they do not establish a contract for employment, and they are subject to change, with or without notice, at the discretion of the employer.

Job Types: Full-time, Temporary

Pay: $19.00 - $23.00 per hour

So, you want to spend your summer working with horses? Then, how does working with about 35 of them sound? If you enjoy working with many different horses, and you have top-notch horsemanship skills, then this may be the position for you. Our horseback guides provide general care for our horses. This includes feeding, watering, and scooping up after them. They also work with horses and get them ready for guest use by training & breaking them in. Our horseback guides share their love of horses with our guests in performing 3 different roles on a rotation basis as often as needed: driver, rider, and stay-back. Our drivers greet our guests on the cruise ship docks and provide them with a narrated tour while safely driving them to and from the ranch in Dyea. Riders take our guests out on the trail, ensure their safety, and provide them with a narrated adventure through the forest. Stay-backs do chores around the ranch to keep it a great place to be (saddling, unsaddling, and general upkeep of horses and ranch).

Requirements:
To be a fantastic horseback guide with us excellent communication skills and the ability to entertain is a must! Our guides are great storytellers and are very good at keeping our guests entertained. Customer service skills is also very important as this position has a high level of interaction with our guests. You must be willing to ride any horse and be willing to help train them. Attention to safety is important. Our horseback guides must possess strength and physical endurance to saddle between 24-26 horses at a time as well as guide guests on a 2 hour ride up to 4 times a day. You must also have the ability to mount without a stepping stool or without assistance. Finally, some guides will need to have a CDL, so a clean driving record is also a must. You do not need a CDL in order to apply for this position. We provide all the training needed in order to obtain one.

Pay: $18.00 - $22.00 per hour

Position serves both on the dock and in the office. Maintains open communication with cruise line shore excursions staff, Alaska X staff, and guests to ensure that the tours depart on time with the correct number of passengers. Responsible for confirming the tour numbers on the docks, informing associated parties, and settling at the end of the day.

MAIN JOB RESPONSIBILITIES:

• Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them

• Responds to all phone calls and emails received from ships, guests, and coworkers in a timely fashion

• Maintains accurate up-to-date daily tour dispatch sheets, comparison spreadsheets, and complete tour spreadsheets

• Maintains and distributes inventory

• Runs errands as needed

• Maintains the cleanliness of the office

• Notifies independent tour companies of available space on departures

• Notifies ships when the final tour has returned

• When in office, responds to all guest inquiries and strives to close the sale by providing guests accurate information regarding the tour options

• Serves as a liaison between Alaska X and cruise ships by developing a positive working relationship with shore excursions staff and utilizing this relationship in various situations

• Gathers guests from the cruise ships, and independent tour companies, and interacts with them on the dock while waiting for the driver’s arrival

• Ensures all tours leave on time and with the correct number of passengers

• Collects guests’ tickets from the drivers, verifies the count of the tickets, and settles for the tickets at the end of the day, recalling situations that may have occurred while on duty should a discrepancy arise

• Continuously verifies and communicates accurate information with shore excursions staff, company personnel, and guests

• Provides guests and prospective guests with quality information regarding the tours

• Maintains an accurate and legible daily tour dispatch throughout the day

• Ensures that all daily tour information is recorded in the appropriate places or sent to the appropriate individuals at the end of each day

• Strives to sell additional tickets while on the dock by maintaining a professional image

ADDITIONAL JOB RESPONSIBILITIES: As directed by management

• Making tour and retail lunch items as needed

ALL POSITIONS IN COMPANY ARE RESPONSIBLE FOR THE FOLLOWING:

• Adhering to all company policies

• Striving to accomplish goals discussed with management during the monthly evaluations

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Must possess the knowledge, skills, and abilities needed to perform general office tasks

• Excellent communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

• Skilled in guest attentiveness as demonstrated by responsiveness to the needs and wants of our guests

• Skilled in maintaining a positive attitude at all times even when handling difficult and/or stressful situations

• Ability to memorize, recall, and present information and facts

• Ability to make oral presentations that engage an audience

• Ability to initiate interaction with guests

• Ability to work well within diverse groups to achieve common goals

• Ability to be detail-oriented and use good judgment when it comes to safety

• Ability to work in a fast-paced work environment

• Ability to assume and complete tasks without direction and with little supervision

QUALIFICATIONS:

• Valid driver’s license or the ability to attain one

• Ability to work irregular work schedules

ENVIRONMENTAL CONDITIONS:

• Some of the work is performed outside, so will be subject to possible adverse weather conditions and variations in temperature.

• Will be subject to noise, to include but not limited to, constant engine noises

• Will be subject to dust, odors, and contact with water and/or other liquids

• Will be subject to hazardous conditions (working with different machinery, etc.)

PHYSICAL ASPECTS OF THE JOB:

• Must be able to lift and carry a 40lb weight for a distance of 200 feet

• Position involves frequent (usually at least 2.5 hours a day but no more than 5.5 hours a day) standing, walking, handling objects, grasping items, & manipulating machinery and small items

• Position involves occasional (usually no more than 2.5 hours a day) sitting, carrying, balancing, bending, stooping, and kneeling

Note: The statements in this document are intended to describe the general nature and level of work being performed by employees. They are not to be understood as an exhaustive list of responsibilities, duties, and skills required in this position. Furthermore, they do not establish a contract for employment, and they are subject to change, with or without notice, at the discretion of the employer.

Job Types: Full-time, Temporary

Pay: $17.00 - $21.00 per hour

Schedule:

• Day shift

Ability to commute/relocate:

• Skagway, AK 99840: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing and able to work in Skagway, Alaska or Juneau, Alaska March-October?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Administrative: 1 year (Preferred)

Work Location: Two locations: Skagway and Juneau

Responsible for the direct care and management of 18-36 dogs. Provides safe and informative dog sled rides and presents numerous 20 to 30 minute presentations on dog sledding to guests on a daily basis. In all tasks, position is responsible for adhering to the company’s policy regarding the treatment of its animals.
MAIN JOB RESPONSIBILITIES:

• Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them

• Monitors the safety of our guests and dogs at all times

• Immediately reports any dog health issues to management

• Provides general dog care to include, but not limited to, the following: feeding, watering, and brushing dogs, as well as, scooping poop

• Performs chores before, during, and after tours to include, but not limited to, the following: cleaning bathrooms, emptying trash cans, filling potholes, stocking the refreshment area, chopping wood, and washing carts & vans

• Safely provides our guests with a one-mile sled ride while presenting them with quality, accurate information about self, dog team, and dog mushing

• Assists guests into getting into and out of all vehicles

• Presents guests with quality, accurate information while giving 20-30 minute presentations to guests during the kennel talk portion of the tour

• Responsible for preparing sled for guests, taking pictures of guests on the sled, and later introducing guests to the team

• Safely hooks up the dogs while taking care to pair dogs that won’t fight or breed

• At the end of the day, responsibilities include, but are not limited to the following: unhooking dogs, returning dogs to their houses, hanging up all the harnesses and gang-lines, and rinsing off the equipment

• Inspects dog houses & tethers and replaces any damaged equipment

ADDITIONAL JOB RESPONSIBILITIES: As directed by management
ALL POSITIONS IN COMPANY ARE RESPONSIBLE FOR THE FOLLOWING:

• Adhering to all company policies

• Striving to accomplish goals discussed with management during the monthly evaluations

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Must possess the knowledge, skills, and abilities needed to safely run a team of 16 dogs

• Possess a working knowledge of sled dog information

• Excellent communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

• Skilled in guest attentiveness as demonstrated by responsiveness to the needs and wants of our guests

• Skilled in maintaining a positive attitude at all times even when handling difficult and/or stressful situations

• Ability to memorize, recall, and present information and facts

• Ability to make oral presentations that engage an audience

• Ability to initiate interaction with guests

• Ability to work well within diverse groups to achieve common goals

• Ability to be detail-oriented and use good judgment when it comes to safety

• Ability to work in a fast-paced work environment

• Ability to assume and complete tasks without direction and with little supervision

• Ability to physically handle strong dogs & break up dog fights when and as needed

QUALIFICATIONS:

• Valid driver’s license or the ability to attain one

• Prior winter experience working in a mushing kennel

• Ability to work irregular work schedules

ENVIRONMENTAL CONDITIONS:

• All work is performed outside, so will be subject to possible adverse weather conditions and variations in temperature.

• Will be subject to noise, to include but not limited to, constant dog barking

• Will be subject to dust, odors, and contact with water and/or other liquids

• Will be subject to hazardous conditions (working with different machinery, handling dogs, etc)

PHYSICAL ASPECTS OF THE JOB:

• Must be able to lift and carry a 40lb bag for a distance of 200 feet

• Position involves frequent (usually at least 2.5 hours a day but no more than 5.5 hours a day) standing, walking, handling objects, grasping items, & manipulating machinery and small items

• Position involves occasional (usually no more than 2.5 hours a day) sitting, carrying, balancing, bending, stooping, and kneeling

Note: The statements in this document are intended to describe the general nature and level of work being performed by employees. They are not to be understood as an exhaustive list of responsibilities, duties, and skills required in this position. Furthermore, they do not establish a contract for employment, and they are subject to change, with or without notice, at the discretion of the employer.

Job Types: Full-time, Temporary

Pay: $19.00 - $23.00 per hour

Schedule:

• Day shift

Ability to commute/relocate:

• Skagway, AK 99840: Reliably commute or planning to relocate before starting work (Required)
• Juneau, AK 99801: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing and able to work in Skagway, Alaska or Juneau, Alaska March-October?

Experience:

• Dog Mushing: 1 year (Preferred)

Work Location: Two locations: Skagway and Juneau

Responsible, each day, for assisting in the care and management of dogs, transporting guests, and giving 20-30 minute presentations about dog mushing. In all tasks, position is responsible for adhering to the company’s policy regarding the treatment of its animals.

ESSENTIAL JOB FUNCTIONS:

• Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them

• Assists musher in the feeding, watering, scooping, and hooking up of the dogs

• Monitors the safety of our guests and dogs at all times

• Assists guests into getting and out of all vehicles

• Immediately reports any dog health issues to the musher or management

• Provides guests with quality, accurate information while giving 20-30 minute presentations to guests during the kennel talk portion of the tour

• Performs chores before, during, and after tours to include but not limited to the following: scooping poop, cleaning bathrooms, emptying trash cans, filling pot holes, stocking the refreshment area, chopping wood, and washing carts & vans

ADDITIONAL JOB RESPONSIBLITIES:

• Responsible for preparing sled for guests and taking pictures of guests on the sled

• Driving the wheeled sled

• Others as directed by management

ALL POSITIONS IN COMPANY ARE RESPONSIBLE FOR THE FOLLOWING:

• Adhering to all company policies

• Striving to accomplish goals discussed with management during the monthly evaluations

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Must possess the desire to learn about dog mushing and dog care

• Excellent communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

• Skilled in guest attentiveness as demonstrated by responsiveness to the needs and wants of our guests

• Skilled in maintaining a positive attitude at all times even when handling difficult and/or stressful situations

• Ability to memorize, recall, and present information and facts

• Ability to make oral presentations that engage an audience

• Ability to initiate interaction with guests

• Ability to work well within diverse groups to achieve common goals

• Ability to be detail-oriented and use good judgment when it comes to safety

• Ability to work in a fast-paced work environment

• Ability to assume and complete tasks without direction and with little supervision

• Ability to physically handle strong dogs & break up dog fights when and as needed

QUALIFICATIONS:

• Valid driver’s license or the ability to attain one

• Ability to work irregular work schedules

ENVIRONMENTAL CONDITIONS:

• All work is performed outside, so will be subject to possible adverse weather conditions and variations in temperature.

• Will be subject to noise, to include but not limited to, constant dog barking

• Will be subject to dust, odors, and contact with water and/or other liquids

• Will be subject to hazardous conditions (working with different machinery, handling dogs, etc)

PHYSICAL ASPECTS OF THE JOB:

• Must be able to lift and carry a 40lb bag for a distance of 200 feet

• Position involves frequent (usually at least 2.5 hours a day but no more than 5.5 hours a day) standing, walking, handling objects, grasping items, & manipulating machinery and small items

• Position involves occasional (usually no more than 2.5 hours a day) sitting, carrying, balancing, bending, stooping, and kneeling

Note: The statements in this document are intended to describe the general nature and level of work being performed by employees. They are not to be understood as an exhaustive list of responsibilities, duties, and skills required in this position. Furthermore, they do not establish a contract for employment, and they are subject to change, with or without notice, at the discretion of the employer.

Job Types: Full-time, Temporary

Pay: $17.00 per hour

Schedule:

• Day shift

Ability to commute/relocate:

• Skagway, AK 99840: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing and able to come to Skagway, Alaska and Juneau, Alaska March-October?

Experience:

• Animal care: 1 year (Preferred)

Work Location: Two locations: Skagway and Juneau

Safely transports guests to and from Glacier Point. Gives a boat safety speech and ensures guest compliance. Responsible for the maintenance and cleanliness of the boat.

MAIN JOB RESPONSIBILITIES:

• Ensures guests experience the “E.X.C.U.R.S.I.O.N. of a lifetime” by being attentive to the needs and/or wants of the guests, answering any and all questions guests may have throughout the excursion, and notifying management of unhappy guests and/or obtaining guests’ information for management to contact them

• Safely transports guests to and from Glacier Point while adhering to the timing of the tour (including before and after)

• Provides guests with accurate, quality information throughout the duration of the excursion

• Assures the safety of the guests by conducting a pre-trip inspection daily, driving at a safe rate of speed at all times, assisting guests into and out of the boat, reviewing safety guidelines with the guests, and ensuring children stay with their parents at all times

• Responsible for maintaining the cleanliness of the boat and fueling as needed

• Assists in preforming maintenance tasks on the boat by immediately fixing boat problems (if possible) and reporting any issues Maintenance

• Communicates accurate information to the appropriate staff when required and as needed (radioing in the guest count to Glacier Point, radioing to the office when appropriate, communicating with the dock, etc.)

• Transports supplies to and from Glacier Point as needed

ADDITIONAL JOB RESPONSIBILITIES:

• Perform Boat Crew and Naturalist duties as assigned including assisting other Captains and providing narrated information to guests during their excursion

• As assigned by management

ALL POSITIONS IN COMPANY ARE RESPONSIBLE FOR THE FOLLOWING:

• Adhering to all company policies

• Striving to accomplish goals discussed with management during any evaluations

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Must possess the knowledge, skills, and abilities related to vessel operations.

• Must be able to work on the water

• Excellent communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact

• Skilled in guest attentiveness as demonstrated by responsiveness to the needs and wants of our guests

• Skilled in maintaining a positive attitude at all times even when handling difficult and/or stressful situations

• Ability to memorize, recall, and present information and facts

• Ability to make oral presentations that engage an audience

• Ability to initiate interaction with guests

• Ability to work well within diverse groups to achieve common goals

• Ability to be detail-oriented and use good judgment when it comes to safety

• Ability to work in a fast-paced work environment

• Ability to assume and complete tasks without direction and with little supervision

QUALIFICATIONS:

• Valid Captain's License with a minimum of a 50 ton rating

• First Aid and CPR certification with the ability to obtain WFR or WAFA certification

• Ability to work irregular work schedules

ENVIRONMENTAL CONDITIONS:

• All work is performed outside, so will be subject to possible adverse weather conditions and variations in temperature.

• Will be subject to noise, to include but not limited to, constant engine noise

• Will be subject to dust, odors, and contact with water and/or other liquids

• Will be subject to hazardous conditions (working with different machinery, etc.)

PHYSICAL ASPECTS OF THE JOB:

• Must be able to lift and carry a 40lb weight for a distance of 200 feet

• Position involves frequent (usually at least 2.5 hours a day but no more than 5.5 hours a day) standing, walking, handling objects, grasping items, & manipulating machinery and small items

• Position involves occasional (usually no more than 2.5 hours a day) sitting, carrying, balancing, bending, stooping, and kneeling

Note: The statements in this document are intended to describe the general nature and level of work being performed by employees. They are not to be understood as an exhaustive list of responsibilities, duties, and skills required in this position. Furthermore, they do not establish a contract for employment, and they are subject to change, with or without notice, at the discretion of the employer.

Job Types: Full-time, Temporary

Pay: $29.00 - $33.00 per hour

Schedule:

• Day shift

Ability to commute/relocate:

• Skagway, AK 99840: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing and able to work in Skagway, Alaska March-October?

Education:

• High school or equivalent (Preferred)

License/Certification:

• USCG 25 Ton + License (Required)

Work Location: One location