320 Guest Ranch

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The 320 Guest Ranch, and more specifically McGill's Restaurant and Saloon, is looking for a professional, high-energy Bartender with excellent communication skills to serve classic cocktails and exciting new beverages to our customers. The bartender will greet customers, learn about their preferences, answer questions, recommend menu items, and prepare and serve beverages and food. You will also up-sell items, create recipes, utilize proper equipment and ingredients, and handle basic cleaning duties.

To succeed as a Bartender, you should have a neat appearance and engaging, friendly personality. You should be efficient, observant, knowledgeable, and personable.

Responsibilities

• Welcoming customers, reading and listening to people to determine drink preferences, making recommendations, and taking drink orders.
• Planning drink menus and informing customers about new beverages and specials.
• Selecting and mixing ingredients, garnishing glasses, and serving beverages to customers.
• Checking identification to ensure customers are the legal age to purchase alcohol.
• Taking inventory and ordering supplies to ensure bar and tables are well-stocked.
• Adhering to all food safety and quality regulations.
• Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
• Maintaining a clean work and dining area by removing trash, cleaning tables, and polishing glasses.

Requirements

• High School diploma or equivalent.
• Additional education, training, certificates, or experience may be required.
• Must be 18 years of age or older.
• Available to work nights, weekends, and holidays.
• Positive, engaging personality and professional appearance.
• Basic math and computer skills.
• Exceptional interpersonal and communication skills.
• Strong task and time management abilities.
• Eye for detail and understanding of drink mixing tools and techniques.
• Ability to stand, walk, bend, etc., for extended periods, and lift up to 25 libs.

This position is the face of our dining room for our guests in the morning. 

• Works our daily complimentary breakfast buffet refilling the buffet line, clearing plates, and serving guests
• Cleans up the dining room and resets for daily lunch buffet for employees
• Tends to lunch buffet by refilling the buffet line, clearing plates
• Must be able to lift 50 lbs
• Must be a team player, self motivated, and have a positive attitude. Being a morning person is a plus! 

We are a busy restaurant and have an open role for Hostess. You will greet guests as they enter and show them to their table or waiting area. You will also engage with guests to ensure their meal is as good as it should be, and bus tables. To do well in this role you should be comfortable standing for long periods and managing a very busy shift.

Responsibilities

• Greeting guests as they enter, and putting them on a waiting list as necessary.
• Providing guests with menus and answering any initial questions.
• Seating guests at tables or in waiting areas.
• Assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers.
• Engaging with guests to ensure they’re happy with food and service.
• Responding to complaints and helping to resolve them.
• Answering phone calls, taking reservations, and answering questions.
• Knowledge of the menu.
• Helping out with other positions in the restaurant as needed.
• Providing great customer service.

Requirements

• High school diploma or equivalent preferred.
• Ability to provide top notch customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with all restaurant staff.
• Does high-quality work while unsupervised.
• Able to work in a standing position for long periods of time.
• Willing to follow instructions and ask questions for clarification if necessary.
• Able to operate a reservation system.
• Able to work in a busy restaurant.
• Restaurant experience a plus.

• Set up & breakdown of the dining room or banquet facilities including dishware, glassware, silverware, linens, tables and other amenities according to Dining Room Manager or Event Coordinator’s direction
• Maintains clean tables & service area
• Know the menu for the dining room or the banquet function served and be able to explain the major ingredients and preparation methods
• Performs side work
• Uses a cash register of point of sale system as needed
   

Preferred Skills:

• Two years of experience as a server in fine dining and/or banquet facility.
• Must be able to communicate effectively, both verbally and written, in English.
• Excellent hospitality skills.
• Ability to lift and carry up to fifty (50) pounds at a time.
• Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling and squatting.
• Self-motivated with excellent organizational skills and attention to detail.
• Ability to work well in a noisy environment as well as with people in a team environment.
• Ability to function in a fast paced environment, under short time constraints, and within established deadlines.
• Ability to work a flexible schedule including extended hours, weekends and holidays

Essential Duties and Responsibilities of the Banquet lead

• Works closely with one or two other individuals to execute catered events
• Places orders through vendors for ingredients and items needed for recipes
• Helps maintain a safe and sanitary kitchen cleaning up spills and other potential hazards immediately
• Assists with training of newly hired kitchen staff
• Follows standard recipes, &| follows BEO's to maintain consistency in banquet food.
• Ensures that all standards of safety are strictly observed
• Monitors the quality of the banquet meal during the event
• Evaluates client satisfaction
• Possesses the ability to handle any menu ranging from breakfast buffets to corporate lunch meetings with sandwiches to formal dinners with multi-course meals that are individually plated.

Required Knowledge, Skills and Abilities

• Must have the ability to multi-task while remaining focused on the goal
• Must have excellent verbal communication and leadership skills
• Be able to express creativity through food selections, preparation, and presentation
• Must be detail oriented
• Must have the ability to remain calm in high stress situations
• Be able to solve problems quickly under pressure
• Must to lift at least 50 pounds and is comfortable standing, bending, and walking around for hours at a time

Education and Experience

• High school diploma or equivalent AND several years’ experience in the food industry, food production and supervision of kitchen staff
• OR
• Degree from accredited culinary school AND minimum 2 years of experience

Work Environment

• Must be able to work in a hot kitchen, in fast paced environments, and in demanding situations
• Must be willing to begin work some days in the early morning hours and other times remain at work late into the night depending on the size and time of a particular banquet
• Must be able to work weekends and holidays as these are common times for banquets
• Must be able to handle heavy lifting, long hours of standing and other taxing physical activities
• Be prepared to quickly deal with injuries like cuts and burns that can result in busy kitchens even when safety guidelines are strictly observed

An integral member of our kitchen staff the dishwasher is responsible for ware washing in a very busy kitchen serving breakfast daily along with an ala carte dining room and events in the evening. Requires hard work. Must be a team player and have a great attitude. Must have the ability to lift 50 lbs. 

Working closely with our chef, daily skills could include proper rotation of product, ability to prep and ensuring quality of meals prepared, sharing line duties as well as working solo, and an all around knowledge of cooking, prepping & knife work. Must be strong on the grill and sauté. A flexible schedule is also a must as you have the potential to work morning and/or evening shifts.

Job Requirements:

• Culinary background 
• At least 2 years of experience working in a kitchen
• Hands on experience with breakfast & dinner
• Knowledge of cooking, prepping & knife work
• History of grill work
• Flexible Schedule
• Ability to cook food
• Service oriented attitude and good listening/communication skills
• Baking abilities are helpful

320 Guest Ranch is looking for a Representative for the Activities department for the Summer of 2024. This position does have availability beginning in January for part time hours.

We’re looking for someone who loves being with people in general, children specifically; someone who is comfortable around horses and fish!  Desk and computer work is required for this position and this person must be familiar with excel spreadsheets and talking with people on the phone.

This position also manages the schedule for our horse operations to book trail rides and attention to detail is crucial.

Duties include: 

Teaching young children ages 4-8 years old in interactive classes 3-5x a week.

Teaching adults and children over 8 years old 

Managing crowds and speaking confidently to groups 

Computer skills, including emails & excel spreadsheets 

A willingness to learn new skills 

Our customer service agent is the first person that guests will meet when arriving at 320 Ranch. They are a key member of the hospitality team here. It is their responsibility to greet guests, assist with the check in process, register the guests, let them know about on-ranch activities and amenities. Customer Service Agents are also responsible for verifying credit cards, balancing accounts, and securing payment for any on-ranch activities or room charges. Customer Service Agents will need to have a working knowledge of how to operate a PC, and will use a reservation software daily to take new reservations, change existing reservations, and occasionally cancel reservations.  

Customer Service Agents are also a key part of the team by providing guests with knowledge about the area. We encourage our agents to get out and explore Big Sky and Yellowstone!

Housekeeping Supervisors are critically important to ensuring a consistent, high-quality guest experience. Our primary goal is to provide our guests with exemplary, memorable service with maximum efficiency, consistent professionalism, and positive energy. You will be expected to demonstrate a high attention to detail, while meeting the high standards for individual and team performance set by the ranch and the Housekeeping Manager.

Housekeeping Supervisors will train new staff on our policies and procedures. You will supervise the work activities of entry-level team members to ensure clean, orderly, attractive guest-ready rooms and common areas. You will assign shift duties, inspect work, investigate complaints regarding housekeeping service and take immediate corrective action. You will also perform some clerical tasks, such as creating the weekly employee schedule, ensure cleaning supplies are fully stocked in department vehicles, caddies, and department spaces. You will conduct periodic inventories of supplies and recommend resupply orders. Since our ranch operates 24 hours a day, the Housekeeping Supervisor can sometimes find themselves working nights, holidays, and weekends. This is a physically demanding role. You will be expected to be able to regularly perform the many physical tasks that are normal part of your role. Daily responsibilities also include the cleaning of guest cabins, cleaning common use areas of the ranch, processing the lost and found items, turning in room keys, re-stocking department vehicles and caddies, preparing clean linen bags for the following workday, and other duties as assigned by the Housekeeping Leadership Team.

Applicants should be able to interact with guests in a professional, friendly, and helpful manner. The preferred applicant is self-motivated, self-disciplined, with an outgoing, positive, upbeat personality which helps them to be an excellent team player. Applicants must be able to lift weights up to and including 50 lbs. Applicants must be able to stand for long periods up to and including (5) five hours. Prior commercial housekeeping experience is preferred, but not required, as training will be provided.

The compensation package includes hourly rate, plus tip pooling, plus additional incentives based on individual performance.

Room Attendants are critically important to ensuring a consistent, high-quality guest experience. Our primary goal is to provide our guests with exemplary, memorable service with maximum efficiency, consistent professionalism, and positive energy. You will be expected to demonstrate a high attention to detail, while meeting the high standards for individual and team performance set by the ranch and the Housekeeping Manager.

Room Attendants maintain the overall appearance of our ranch properties. This is a physically demanding role. You will be expected to be able to regularly perform the many physical tasks that are normal part of your role. Daily responsibilities include the cleaning of guest cabins, cleaning common use areas of the ranch, processing the lost and found items, turning in room keys, re-stocking department vehicles and caddies, preparing clean linen bags for the following workday, and other duties as assigned by the Housekeeping Leadership Team.

Applicants should be able to interact with guests in a professional, friendly, and helpful manner. The preferred applicant is self-motivated, self-disciplined, with an outgoing, positive, upbeat personality which helps them to be an excellent team player. Applicants must be able to lift weights up to and including 50 lbs. Applicants must be able to stand for long periods up to and including (5) five hours. Prior commercial housekeeping experience is preferred, but not required, as training will be provided.

The compensation package includes hourly rate, plus tip pooling, plus additional incentives based on individual performance.

The 320 Ranch is a large campus including 320 acres and over 90 buildings that include guest cabins, common areas, meeting spaces, a restaurant and dining room, employee housing and more.  The maintenance and groundskeeping crew are an integral part of the team that help maintain guest satisfaction. 

Duties and Responsibilities: 

• Mowing, edging, and trimming of lawns
• Keeps all public areas free of trash & debris
• May be asked to fell trees and block firewood
• Trim and Maintain bushes, mulch, and landscaping
• Occasionally may be asked to drive guest shuttle to various places around Big Sky
• Assist with luggage delivery and pick up 
• May be asked to help with banquet set up and tear down
• Moving picnic tables for events
• Help with set up and tear down of sprinkling systems
• Maintains flower boxes throughout the property
• Maintenance and cleaning of all lawn equipment
• Other duties as assigned

Requirements: 

• Pleasant demeanor with ability to smile.
• Ability to handle internal and external clients with high degree of tolerance, diplomacy, and tact.
• Ability to kneel, bend, carry, walk, stoop, climb, and lift items, in addition to possessing manual skills.
• Knowledge of lawn equipment maintenance - especially cleaning mowers, changing blades, oil changes, spark plugs, etc
• Ability to lift 75 lbs
• Knowledge of chainsaw operation a plus; not required 

**PLEASE NOTE: This position includes a start date prior to May. All positions for Groundskeeping/Maintenance for Summer 2022 have been filled.

The 320 Ranch is a large campus including 320 acres and over 90 buildings that include guest cabins, common areas, meeting spaces, a restaurant and dining room, employee housing and more.  The maintenance and grounds keeping crew are an integral part of the team that help maintain guest satisfaction. 

Duties and Responsibilities: 

• Responds to guest calls in a prompt and effective manner
• Keeps all work areas in a neat and orderly condition
• Keeps all public areas free of trash and debris
• Offers basic maintenance and repairs services to common areas, guest rooms, office buildings, restaurant, and banquet areas
• Engages in flexible work schedules for appropriate shift coverage
• Assists in construction and staining projects
• Helps with luggage pick up and delivery
• Occasionally may have to drive guest shuttle to places throughout Big Sky
• May be called to help with banquet set up and breakdown
• May help in moving picnic tables and wedding arch
• Other duties as assigned

Requirements: 

• Pleasant demeanor with ability to smile.
• Ability to handle internal and external clients with high degree of tolerance, diplomacy, and tact.
• Ability to kneel, bend, carry, walk, stoop, climb, and lift items, in addition to possessing manual skills.
• Commendable ability to manage stressful working situations.

• Work closely with Maintenance Manager in the de-icing and removal of snow from walks, driveways and roofs

• Maintain a clean and safe job site, while ensuring current landscape and property is not damaged in the efforts of removing snow.

• Maintain and care for equipment and tools.

• Perform highly physical work outdoors on a consistent basis in all weather conditions, specifically very cold, icy, snowy weather.

• It is required all Snow Removal Technicians have cold weather gear and wear it appropriately to protect themselves against adverse weather conditions.

• Work as part of a team and take direction.

 • Perform other tasks or projects as assigned/instructed by Maintenance Manager.

 • If no snow removal is needed, the position will fall into general maintenance and you will help the Maintenance Manager with various tasks about the Ranch. 

The historic 320 Ranch is looking for a passionate, hard-working winter sleigh driver with an extensive horse background. The main duty is driving a draft horse team for our sleigh rides, but also cleaning out stalls, feeding horses, and saddling horses are part of the duties. Ensuring that the horses and guests are safe is priority along with ensuring the guests have a great ranch experience.

Knowledge of driving draft horse teams required.

Chopping wood, stacking wood at cabins, and snow removal are also apart of the position. If you would like to be considered for the position please attach your resume or give the ranch a call and ask for Marce.