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  • Base Camp Host - Guest Service - Summer 2019

    Guest Service
    Arctic Base Camp [Summer]

    Apply Now

    BASE CAMP HOST - Guest Service

    Guest Services coworkers are primarily responsible for coordinating all activities associated with guest departures from and returns to Fairbanks. This includes preparing materials such as snack coolers, guide boxes etc. needed by the guides on the road. It also involves greeting guests as they arrive, checking them in for their various tours, making any certificate corrections and setting appropriate expectations. Guest Services gives a thorough briefing at the start of each tour, using soulful honesty to prepare everyone for the realities they will encounter during their experience, and addressing any questions, concerns or trepidations guests may have. The start of a tour is a time when many things are happening simultaneously, and an ability to maintain calm under such conditions is definitely an asset.

    Guest Services coworkers will often shuttle people to or from our Northern Alaska Tour Company headquarters in 15 passenger vans. Also, Guest Services takes primary responsibility for the essential task of keeping our terminal and restrooms tidy, clean and sanitary.

    NATC has an open office environment, so coworkers have the pleasure of constant interaction with each other – we pride ourselves in professional, respectful communication combined with a deep level of caring. Guest Services coworkers are especially active in maintaining open communications with guides, Reservations and other parts of the NATC family.

    Guest Services works especially closely with Reservations, and coworkers in both positions are cross-trained to perform many of the same tasks. This ensures that communications with guests are expeditious, accurate and consistent.

    RESPONSIBILITIES:

    The base camp host has primary responsibility for a VERY diverse set of guest-service activities focused on extending soulful hospitality to an equally diverse make-up of guests either departing on or returning from a travel adventure in Alaska's Arctic --- the base camp host is empowered with the extremely important responsibility of ensuring that each departing guest has expectations for their travel experience set at a level that can be met and exceeded by both the guide and the experience.

    Specific responsibilities include:

    • Prepare guide supply boxes for each departing experience as needed.
    • Obtain knowledge of guest needs/dynamics for each departure/arrival.
    • Develop daily guest service logistics plan.
    • Communicate with guide and others on logistics associated with each departure/arrival.
    • Operate 15-passenger van to shuttle guests to/from terminal as required.
    • Soulfully greet each departing/arriving guest upon his/her arrival at terminal.
    • Deliver a pre-experience expectations orientation for each departing group of guests.
    • Complete revenue sheet for each departure.
    • Perform cleaning-related activities at the terminal.
    • Clean and organize incoming food coolers.
    • Work on food prep activities as time allows.
    • Soulfully greet walk-in guests and appropriately respond to their needs.
    • Execute retail-related activities as required.
    • Assist with reservations activity as required.
    • Assist with ramp-related activities as required.
    • Assist with purchasing/expediting activities as required.
    • Assist with other tasks or activities as required.

    THE PERFECT FIT

    The "base camp host - guest service" position is a perfect fit for an individual who:

    • Genuinely cares about and enjoys serving people.
    • Likes to work hard [not just in concept, but in reality!!!]
    • Thrives on work requiring serious flexibility and multi-tasking.
    • Views favorably the idea of having a physical work component to their work day.
    • Is excited about the opportunity to spend a summer embracing Alaska's Arctic --- and, having the opportunity to develop meaningful relationships with the guests we serve.

    COMPENSATION:        

    $10.00 / hour     PLUS     $500.00 season completion bonus     PLUS     housing

    [costs associated with meals are a coworker responsibility --- the housing facility does have a common-use kitchen/dining area] 

    WHEN DOES THIS POSITION BEGIN?

    Once someone is hired for this position, they are responsible for getting themselves to Fairbanks, AK to start our Professional Vehicle Operator Training on Monday, April 29th.  Training will be part-time until mid-May. Full time work begins in mid-May when our Midnight Sun (summer) season starts. The Midnight Sun season ends in late September when we transition to Aurora (winter) tours.  We do require that all Arctic Base Camp coworkers stay working full time until September 21st, although some may be able to stay until October 1st and even later if desired.   

    View Job Description
  • Base Camp Host - Reservations - Summer 2019

    Guest Service
    Arctic Base Camp [Summer]

    Apply Now

    BASE CAMP HOST - Reservations

    RESPONSIBILITIES:

    This is the first point of contact for most of our guests and requires a sincere, caring and soulful personality. An ability to multi-task is a definite asset in this environment where calls and emails come from around the world and an incredible variety of questions, concerns, and clarifications pop up throughout the day.   We pride ourselves in professional, respectful communication combined with a deep level of caring.

    Northern Alaska Tour Company has a diversity of interests and sister companies, including camps at Deadhorse, Coldfoot, the Yukon River, and Healy (Denali National Park); a local commuter air service, and, of course, a wide range of tours and tour options for visitors. Reservations coworkers answer the phones (and emails) for all of these interests, taking care of questions that come up or directing callers to someone who can.

    Reservations is primarily responsible for booking tours for guests – by phone, email, and occasionally, walk-in. This involves becoming familiar and competent with the variety of tour options NATC offers as well as our reservations software.

    Reservations coworkers work closely with Guest Services in face-to-face interactions with guests; greeting folks as they arrive for the start of their tours as well as when they return, running shuttles (in a 15 passenger van) when needed and other similar essential tasks.

    Since reservations usually has the initial interaction with a guest, it is very important that they make a quick and warm connection – good first impressions engender a level of trust that makes all subsequent conversations more positive and productive.

    Specific responsibilities include:

    • Answer and appropriately direct phone calls.
    • Soulfully respond to phone and walk-in inquiries.
    • Soulfully take phone, walk-in, fax, mail and email reservations. 
    • Execute required follow-up on and confirmation of guest reservations. 
    • Produce experience-related documents.
    • Operate 15-passenger van to shuttle guests to/from terminal as required.
    • Perform cleaning-related activities at the terminal.
    • Work on tour food prep activities as time allows.
    • Soulfully greet walk-in guests and appropriately respond to their needs.
    • Execute retail-related activities as required.
    • Assist with reservations activity as required.
    • Assist with ramp-related activities as required.
    • Assist with purchasing/expediting activities as required.
    • Assist with other tasks or activities as required.

    THE PERFECT FIT

    The "base camp host - reservations" position in is a perfect fit for an individual who:

    • Genuinely cares about and enjoys serving people.
    • Likes to work hard [not just in concept, but in reality!!!]
    • Thrives on work requiring serious flexibility and multi-tasking.
    • Enjoys a work environment that is faced-paced and very dynamic. 
    • Is excited about the opportunity to spend a summer embracing Alaska's Arctic --- and, having the opportunity to develop meaningful relationships with the guests we serve.

    WHEN DOES THIS POSITION START?

    Once someone is hired for this position, they are responsible for getting themselves to Fairbanks, AK to start our Professional Vehicle Operator Training on Monday, April 29th.  Training will be part-time until mid-May. Full time work begins in mid-May when our Midnight Sun (summer) season starts. The Midnight Sun season ends in late September when we transition to Aurora (winter) tours.  We do require that all Arctic Base Camp coworkers stay working full time until September 21st, although some may be able to stay until October 1st and even later if desired.   

    COMPENSATION:        

    $10.00 / hour     PLUS     $500.00 season completion bonus     PLUS     housing

    [costs associated with meals are a coworker's responsibility --- the housing facility does have a common-use kitchen/dining area] 

     
    View Job Description
  • Cleaner - Summer 2019

    Guest Services
    Coldfoot Camp [Summer]

    Apply Now

    CLEANER

    RESPONSIBILITIES

    The cleaner has primary responsibility for working with a team to carry-out all activities associated with executing on our "absurd cleanliness" mission --- cleaning responsibilities are focused on 109 guest rooms along with adjacent public areas and common restroom/shower facilities.

    THE PERFECT FIT

    The Coldfoot Camp cleaner position is a perfect fit for an individual who:

    • Loves to clean --- and, has great attention to detail.
    • Likes to work hard [not just in concept, but in reality!!!].
    • Thrives on work requiring serious flexibility and multi-tasking.
    • Views favorably the idea of having a physical work component to their workday.
    • Is excited about the opportunity to spend a summer “midnight sun” season and fall “aurora” season north of the Arctic Circle in Alaska’s Brooks Mountain Range --- and, having the opportunity to develop meaningful relationships with the guests we serve.

    WORK SCHEDULE: 

    8:00 AM – 5:00 PM  [one hour meal break]

    5 days per week

    COMPENSATION:

    $10.00 / hour     PLUS     $500.00 season completion bonus     PLUS     room & meals

    View Job Description
  • Dishwasher - Summer 2019

    Kitchen
    Coldfoot Camp [Summer]

    Apply Now

    DISHWASHER

    RESPONSIBILITIES

    The dishwasher has primary responsibility for executing dishwashing, kitchen cleaning, and food storage organizing activities in support of our mission to cook delicious, handcrafted meals in our 80-seat roadside cafe --- our summer season food service features both menu and buffet service --- the dishwasher also assists with food prep activities as required.

    THE PERFECT FIT

    The Coldfoot Camp dishwasher position is a perfect fit for an individual who:

    • Loves to clean and organize --- and, has great attention to detail.
    • Likes to work hard [not just in concept, but in reality!!!].
    • Thrives on work requiring serious flexibility and multi-tasking.
    • Views favorably the idea of having a physical work component to their work day.
    • Is excited about the opportunity to spend a summer “midnight sun” season and fall “aurora” season north of the Arctic Circle in Alaska’s Brooks Mountain Range --- and, having the opportunity to develop meaningful relationships with the guests we serve.

    WORK SCHEDULE      

    Morning Shift --- 6:30 AM – 10:30 AM  &  1:00 PM - 5:00 PM

    Evening Shift --- 5:00 PM - 9:00 PM  &  10:00 PM - 2:00 AM

    5 days per week

    COMPENSATION      

    $10.00 / hour     PLUS     $500.00 season completion bonus     PLUS     room & meals

    View Job Description
  • Maintenance-Cleaner - Summer 2019

    Maintenance
    Coldfoot Camp [Summer]

    Apply Now

    In a maintenance role, has responsibility for tire repairs done on both passenger vehicle and semi-truck tires --- also assists the maintenance team in other areas of facility maintenance --- including [but not limited to] snow removal, removing/burning trash, monitoring/refueling fuel tanks, maintaining diesel generators, and monitoring heating/water systems. 

    As a cleaner, has responsibility for cleaning both guest rooms and indoor/outdoor public areas in a 109-room roadside lodging and food & beverage property.             

    $10.00 / hour  +  room and meals  +  $500.00 season completion bonus

    View Job Description
  • Night Cook - Summer 2019

    Kitchen
    Coldfoot Camp [Summer]

    Apply Now

    NIGHT COOK

    RESPONSIBILITIES

    The night cook has primary responsibility for a diverse set of food production activities focused on cooking delicious, hand-crafted meals in our "scratch" kitchen for an equally diverse make-up of guests [recreational travelers, trucker, and workers] in our 80-seat roadside café --- our summer season food service features both menu and buffet service.

    Specific responsibilities include:

    • Execute final “line" food production activities required to fill night service menu orders.
    • Execute all food prep activities required for night menu service.
    • Assist with both prep and production activities associated with the production and assembly of “to-go” sack lunches.
    • Assist with dishwashing activities as required.
    • Execute all cleaning activities required to leave the kitchen “absurdly clean” at the end of the shift.

    THE PERFECT FIT

    The Coldfoot Camp night cook position is a perfect fit for an individual who:

    • Has previous line cooking and experience in a commercial kitchen --- OR --- is new to a commercial kitchen but has a sincere and enthusiastic willingness to develop new culinary skills.
    • Views favorably the idea of working in a "scratch" kitchen versus an "industrial" production kitchen.
    • Views favorably the idea of working in a non-corporate work environment
    • Likes to work hard [not just in concept, but in reality!!!]
    • Thrives on work requiring serious flexibility and multi-tasking.
    • Views favorably the idea of having a physical work component to their workday.
    • Is excited about the opportunity to spend a summer “midnight sun” season and fall “aurora” season north of the Arctic Circle in Alaska’s Brooks Mountain Range --- and, having the opportunity to develop meaningful relationships with the guests we serve.

    WORK SCHEDULE

    6:30 PM – 2:30 AM;   5 days per week

    COMPENSATION       

    $10.00 / hour     PLUS     $500.00 season completion bonus     PLUS     room & meal

    View Job Description
  • Cleaner-Dishwasher - Summer 2019

    Guest Services
    Deadhorse Camp [Summer]

    Apply Now

    CLEANER-DISHWASHER

    Responsibilities:

    As a cleaner [morning], has primary responsibility for all activities associated with executing on our "absurd cleanliness" mission --- cleaning responsibilities are focused on 42 guest rooms along with adjacent public areas and common restroom/shower facilities.

    As a dishwasher [late-afternoon/evening], has primary responsibility for executing all dishwashing and kitchen cleaning activities associated with dinner buffet service for between 40 to 90 guests.

    Schedule:  

    Cleaner ---  7:00 AM – 11:30 AM  &  12:30 PM – 5:00 PM;  5 or 6 days / week  

    Cleaner-Dishwasher --- 9:00 AM - 1:00 PM  &  5:00 PM - 10:00 PM;  5 or 6 days / week

    [actual hours will vary by day/week]

    Compensation: 

    $10.00 / hour   PLUS   $1,000.00 season completion bonus   PLUS   room and meals   PLUS   polar bear viewing excursion

    View Job Description
  • Dinner Cook - Summer 2019

    Kitchen
    Deadhorse Camp [Summer]

    Apply Now

    DINNER COOK

    Responsibilities:

    The dinner cook has hands-on responsibility associated with executing all food production activity required to create great dinner buffets for between 40 to 90 guests. 

    The Deadhorse Camp dinner cook position is a leadership position that is a perfect fit for a “foodie” --- a person with significant culinary knowledge and experience who would look forward to spending the majority of their time “hands-on” with food creating great meals as opposed to  “hands-off” coordinating a large kitchen staff.  Deadhorse Camp is the “small” camp on Alaska’s Arctic Coast, and a critical ingredient to our success is our hard-earned reputation for great home-style meals [cooked primarily from scratch] vs. the institutional, cafeteria-style meals [heat and serve] found at the “large” camps.  Dinner buffets are based on a three-week rotating menu. 

    Schedule:    

    12:00 Noon – 9:00 PM;  5 or 6 days per week

    [actual hours will vary by day and by week]

    Compensation:

    base hourly wage [negotiable based on culinary skills and experience]  PLUS  $1,000.00 season completion bonus  PLUS  room and meals  PLUS  polar viewing excursion

    View Job Description
  • Prep-Lunch Cook - Summer 2019

    Kitchen
    Deadhorse Camp [Summer]

    Apply Now

    PREP-LUNCH COOK

    Responsibilities:

    The prep-lunch cook has primary responsibility for executing a buffet lunch or cook-to-order lunch service for between 10 and 40 guests --- and, is also responsible for providing support to the baker-breakfast cook related to the production of a breakfast buffet or cook-to-order breakfast service for between 40 and 90 guests

    Additionally, the prep-lunch cook has primary responsibility for all prep activities related to the buffet lunch, cook-to-order grill service, sack lunch production, and the dinner salad bar.

    The prep-lunch cook position is a great fit for someone who has breakfast and/or grill experience in a professional kitchen who, at the same time, is a “foodie” who would look forward to producing creative and delicious lunch buffets on a daily basis.

    Schedule:      

    5:00 AM – 2:00 PM;  5 or 6 days / week

    [actual hours worked will vary by day and by week]

    Compensation:

    base hourly wage [negotiable based on culinary skills and experience]  PLUS  $1,000.00 season completion bonus  PLUS  room and meals  PLUS  polar viewing excursion

    View Job Description
  • Cleaner (Must Reside in Alaska)

    Night Operations
    Northern Alaska Tour Company

    Apply Now

    Night operations includes the mechanics who care for the operations side of our ground vehicles, and the cleaners who make sure these vehicles are clean and tidy. These are the people behind the scenes who do the essential work that mostly gets noticed if it is NOT done well.

    Mechanics and mechanics assistants are responsible for becoming knowledgeable and competent in the maintenance and repair of our 15 passenger Econoline F350 vans and Freightliner 24 passenger coaches as well as regulations governing commercial passenger vehicles. Mechanics foster open communication with guides and other vehicle operators who may have first-hand knowledge of specific mechanical issues that develop while vehicles are on the road. Each vehicle is inspected at the conclusion of every tour, routine maintenance is performed as well as any non-routine issues that may come up. In addition, mechanics and mechanic assistants are responsible for maintaining a clean and well-organized work space, ordering parts and supplies and keeping vehicle maintenance records complete and up-to-date.

    The cleaning crew keeps both coaches and vans spick and span to maintain safety standards and ensure the highest level of guest satisfaction possible. This includes both the exterior as well as the interior of the vehicles. In addition, cleaners are responsible for fueling vehicles prior to each tour, and keeping all on-board maintenance equipment complete and in good working order.

    The cleaner is responsible for completing all activities associated with the cleaning of 15-passenger vans and 25-passenger coaches. The cleaner is also responsible for assisting with the cleaning of the shop and office environment.
     
    Obtain knowledge of the number of incoming and outgoing excursions.
    Organize the cleaning work area in preparation for cleaning activity.
    Clean interior of tour vehicles.
    Clean exterior windows of tour vehicles as required.
    Clean shop and office areas.
    Perform any special cleaning tasks as required.
    Organize the cleaning work area upon completion of all cleaning activities.
    Assist with other tasks and activities as required.

    This position is YEAR ROUND with seasonal bursts of activity that will allow for occasional overtime hours.   We are looking for individuals who LOVE TO CLEAN, enjoy working HARD and are proud of doing their job well.  The first three months with our company are considered a "trial period" to make certain that this position is a good fit for the individual and the company.   
     
    Work Schedule: 
    Mid-May to September 
    5 to 8 hours per day:
     12:00am [midnight] - 8:30 am [30-minute meal break]
    5 days per week
    25 - 40 hours 
     
    October - Mid-May
    5 to 8 hours per day: 2am to 10:30am  [30-minute meal break]
     
    Compensation

    Initial Employment $13.00/hr 

    3 months      $13.50/hr + $0.50/hr annual bonus = $14.00/hr

    6 months      $14.00/hr + $1.00/hr annual bonus = $15.00/hr

    9 months      $14.50/hr + $1.50/hr annual bonus = $16.00/hr

    1 year           $15.00/hr + $2.00/hr annual bonus = $17.00/hr

     
    View Job Description
  • Guest Service --- Summer 2019

    Guest Services
    Northern Alaska Tour Company

    Apply Now

    Guest Service - Summer Seasonal

    Guest Services coworkers are primarily responsible for coordinating all activities associated with guest departures from and returns to Fairbanks. This includes preparing materials such as snack coolers, guide boxes etc. needed by the guides on the road. It also involves greeting guests as they arrive, checking them in for their various tours, making any certificate corrections and setting appropriate expectations. Guest Services gives a thorough briefing at the start of each tour, using soulful honesty to prepare everyone for the realities they will encounter during their experience, and addressing any questions, concerns or trepidations guests may have. The start of a tour is a time when many things are happening simultaneously, and an ability to maintain calm under such conditions is definitely an asset.

    Guest Services coworkers will often shuttle people to or from our Northern Alaska Tour Company headquarters in 15 passenger vans. Also, Guest Services takes primary responsibility for the essential task of keeping our terminal and restrooms tidy, clean and sanitary.

    NATC has an open office environment, so coworkers have the pleasure of constant interaction with each other – we pride ourselves in professional, respectful communication combined with a deep level of caring. Guest Services coworkers are especially active in maintaining open communications with guides, Reservations and other parts of the NATC family.

    Guest Services works especially closely with Reservations, and coworkers in both positions are cross-trained to perform many of the same tasks. This ensures that communications with guests are expeditious, accurate and consistent.

    Specific Responsibilities

    The guest service position has primary responsibility for coordinating all activities associated with guest departures from and return arrivals to Fairbanks.  The position is empowered with the important responsibility of ensuring that each guest departs on an experience with expectations set at a level that can be exceeded by the guide and the experience.  Additionally, the position is responsible for assisting reservations with inquiry, reservation, and document production activities.

    Prepare guide supply boxes for each departing experience as needed.

    Obtain knowledge of guest needs/dynamics for each departure/arrival.

    Develop daily guest service logistics plan.

    Communicate with guide and others on logistics associated with each departure/arrival.

    Operate 15-passenger van to shuttle guests to/from terminal as required.

    Greet each departing/arriving guest upon his/her arrival at terminal.

    Deliver a pre-experience expectations orientation for each departing group of guests.

    Complete revenue sheet for each departure.

    Perform cleaning-related activities at the terminal.

    Clean and organize incoming food coolers.

    Work on experience food prep activities as time allows.

    Greet walk-ins and appropriately respond to needs.

    Execute retail-related activities as required.

    Assist with reservations activity as required.

    Assist with ramp-related activities as required.

    Assist with purchasing/expediting activities as required.

    Assist with other tasks or activities as required.       

    Training

    Professional Vehicle Operator training begins in late- April. Training will be part-time beginning in late- April until early to mid-may. We can arrange this training around someone's work, family or school schedule if needed. Full time work begins in mid-May when the Midnight Sun (summer) season starts. Summer season ends in late September when we transition to winter tours. 

    Schedule

    This is a summer seasonal position that continues through the end of September.   There is potential for seasonal positions to transition into year round positions in the fall and winter!

    HOURS: 4/5 days per week: three-week rotation 
    [week one -- 5 days / week two -- 5 days / week three -- 4 days]

    Morning: 3:00 am - 11:30 am [30-minute meal break]
    Afternoon: 11:00 am -- 8:00 pm [60-minute meal break]
    Evening: 5:30 pm -- 2:00 am [30-minute meal break]

    Guest Service candidates must be at least 19 years of age by May 2019. 

    All candidates must possess the ability to successfully complete Northern Alaska Tour Company's 2019 Professional Vehicle Operator Training program and must complete a pre-employment drug test.

    Online applications only. Please apply @ www.northernalaskajobs.com. You are welcome to call our office @ 474-8600 and ask for Robert or Michelle with any questions!

     
     
     
     
    View Job Description
  • Mechanic

    Night Operations
    Northern Alaska Tour Company

    Apply Now

    Night operations includes the mechanics who care for the operations side of our ground vehicles, and the cleaners who make sure these vehicles are clean and tidy. These are the people behind the scenes who do the essential work that mostly gets noticed if it is NOT done well.

    Mechanics and mechanics assistants are responsible for becoming knowledgeable and competent in the maintenance and repair of our 15 passenger Econoline F350 vans and Freightliner 24 passenger coaches as well as regulations governing commercial passenger vehicles. Mechanics foster open communication with guides and other vehicle operators who may have first-hand knowledge of specific mechanical issues that develop while vehicles are on the road. Each vehicle is inspected at the conclusion of every tour, routine maintenance is performed as well as any non-routine issues that may come up. In addition, mechanics and mechanic assistants are responsible for maintaining a clean and well-organized work space, ordering parts and supplies and keeping vehicle maintenance records complete and up-to-date.

    The cleaning crew keeps both coaches and vans spick and span to maintain safety standards and ensure the highest level of guest satisfaction possible. This includes both the exterior as well as the interior of the vehicles. In addition, cleaners are responsible for fueling vehicles prior to each tour, and keeping all on-board maintenance equipment complete and in good working order.

    Specific Responsibilities

    The mechanic and mechanic assistant are responsible for performing a detailed post/pre-tour inspection on all incoming tour vehicles; troubleshooting and repairing any mechanical deficiencies; executing all scheduled routine maintenance; and completing all required shop clean-up, organization, and record keeping.
     
    Obtain knowledge of the number and type of incoming and outgoing vehicles.
    Organize shop and any incoming parts and supplies.
    Review/organize any incoming vehicle condition reports.
    Identify vehicles due for scheduled routine maintenance.
    Communicate with the incoming guides about the mechanical condition of the vehicles.
    Communicate night operations activities with the vehicle washer.
    Perform a detailed mechanical inspection on each incoming vehicle.
    Troubleshoot and address any mechanical deficiencies.
    Execute scheduled routine maintenance.
    Organize and clean the shop upon completion of maintenance activities.
    Update vehicle maintenance records.
    Identify maintenance parts and supplies that need to be replenished/ordered.
    Assist with other tasks and activities as required.

    Schedule

    mid-May to mid-September [exact begin and end dates can be flexible]
     
    5 days per week
     
    8 to 10 hours per day: 12:00 am - 8:00 am

    Compensation

    Hourly wage is dependent on experience + $2.00/hr season completion bonus 

     

    View Job Description
  • Reservations --- Summer 2019

    Guest Services
    Northern Alaska Tour Company

    Apply Now

    Reservations

    This is the first point of contact for most of our guests and requires a sincere, caring and soulful personality. A large part of the job is answering phone calls from guests and sales agents all around the world and an ability to multi-task is a definite asset in this environment where an incredible variety of questions, concerns, clarifications etc. pop up throughout the day. The Northern Alaska Tour Company office is an open environment, so coworkers have easy access to institutional experience and knowledge, as well as the pleasure of constant interaction with one another. We pride ourselves in professional, respectful communication combined with a deep level of caring.

    Northern Alaska Tour Company has a diversity of interests and partner companies, including camps at Deadhorse, Coldfoot, the Yukon River, and Healy (Denali National Park); a local commuter air service, and, of course, a wide range of tours and tour options for visitors. Reservations coworkers field questions for all of these enterprises, either answering them directly or putting callers in contact with others who can.

    Reservations is primarily responsible for booking tours for guests. This involves becoming familiar and competent with our reservations software, and of course, the variety of tour options NATC offers.

    Reservations coworkers also work closely with Guest Services in face-to-face interactions with guests; greeting people as they arrive for the start of their tours as well as when they return, running shuttles (in a 15 passenger van) when needed and other similar essential tasks such as printing tour certificates. In fact, Reservations coworkers are cross-trained to perform many of the tasks that fall under the auspices of the Guest Services.

    Since Reservations usually has the initial interaction with a guest, it is extremely important to make a quick and warm connection – good first impressions engender a level of trust that makes all subsequent conversations more productive and positive.

    Specific Responsibilities

    The reservations position is primarily responsible for working as a member of the reservations team to successfully execute all activities related to inquiries, reservations, and document production. Additionally, the afternoon reservations position is responsible for assisting the guest service team with all activities related to guest arrivals and departures to/from the terminal.
    Specific Responsibilities
    Answer and appropriately direct phone calls.
    Greet walk-ins and appropriately respond to needs.
    Respond to phone and walk-in inquiries.
    Take phone, walk-in, fax, mail, and e-mail reservations.
    Execute required follow-up on and confirmation of guest reservations.
    Produce experience-related documents.
    Operate 15-passenger van to shuttle guests to/from terminal as required.
    Perform flight-related activities as required.
    Assist with phone, fax, mail, e-mail, and label inquiry fulfillment as required.
    Assist with other reservations activities as required.
    Assist with guest service activities for all excursions as required.
    Assist with ramp activities as required.
    Assist with the performance of accounting activities as required.
    Assist with other tasks or activities as required.

    Training  

    Training will begin in late April for our PVOT (Professional Vehicle Operator Training) program and in early May for the Reservations position.  We can arrange this training around someone's work, family or school schedule if needed.    Full time work will begin in Mid-May.    

    Schedule

    This is a summer seasonal position that continues through the end of September.   At this time, the position may transition to full time, year round if we have positions open.

    Morning: 5:30 am - 2:00 pm [30-minute meal break]

    Morning Split: 5:30 am - 2:00 pm / 7:00 am – 3:30 pm [30-minute meal break]

    Day: 8:30 am - 5:00 pm [30-minute meal break]

    Afternoon, Evening and the Split positions are 4/5 days per week on a three-week rotation

    Afternoon:  11:00 am – 7:30 pm [30-minute meal break]

      Evening: 4:30 pm - 1:00 am [30-minute meal break]

    Afternoon/Evening Split: 11:00 am – 7:30 pm or 4:30 pm – 1:00 am [30-minute meal break]

     
    Compensation
    $12.00 / hr + $1 / hr season completion bonus
    View Job Description
  • Year Round Guest Service Host

    Guest Services
    Northern Alaska Tour Company

    Apply Now

    Year-round Guest Service coworkers learn how to perform both the Reservations and Guest Service Host positions.

    Reservations

    This is the first point of contact for most of our guests and requires a sincere, caring and soulful personality. A large part of the job is answering phone calls from guests and sales agents all around the world and an ability to multi-task is a definite asset in this environment where an incredible variety of questions, concerns, clarifications etc. pop up throughout the day.

    Northern Alaska Tour Company has a diversity of interests and partner companies, including camps at Deadhorse, Coldfoot, the Yukon River, and Healy (Denali National Park); a local commuter air service, and, of course, a wide range of tours and tour options for visitors. Reservations coworkers field questions for all of these enterprises, either answering them directly or putting callers in contact with others who can.

    Reservations is primarily responsible for booking tours for guests. This involves becoming familiar and competent with our reservations software, and of course, the variety of tour options NATC offers.

    Reservations coworkers also work closely with Guest Services in face-to-face interactions with guests; greeting people as they arrive for the start of their tours as well as when they return, running shuttles (in a 15 passenger van) when needed and other similar essential tasks such as printing tour certificates. In fact, Reservations coworkers are cross-trained to perform many of the tasks that fall under the auspices of the Guest Services.

    Since Reservations usually has the initial interaction with a guest, it is extremely important to make a quick and warm connection – good first impressions engender a level of trust that makes all subsequent conversations more productive and positive.

    Guest Service Host

    Guest Service coworkers are primarily responsible for coordinating all activities associated with guest departures from and returns to Fairbanks. This includes preparing materials such as snack coolers, guide boxes etc. needed by the guides on the road. It also involves greeting guests as they arrive, checking them in for their various tours, making any certificate corrections and setting appropriate expectations. Guest Services gives a thorough briefing at the start of each tour, using soulful honesty to prepare everyone for the realities they will encounter during their experience, and addressing any questions, concerns or trepidations guests may have. The start of a tour is a time when many things are happening simultaneously, and an ability to maintain calm under such conditions is definitely an asset.

    Guest Services coworkers will often shuttle people to or from our Northern Alaska Tour Company headquarters in 15 passenger vans. Also, Guest Services takes primary responsibility for the essential task of keeping our terminal and restrooms tidy, clean and sanitary.

    NATC has an open office environment, so coworkers have the pleasure of constant interaction with each other – we pride ourselves in professional, respectful communication combined with a deep level of caring. Guest Services coworkers are especially active in maintaining open communications with guides, Reservations and other parts of the NATC family.

    Guest Services works especially closely with Reservations, and coworkers in both positions are cross-trained to perform many of the same tasks. This ensures that communications with guests are expeditious, accurate and consistent.

    HOURS:

    Full time hours: 30-40 hours a week, hours will vary by season and time of year, as our tours fluctuate greatly from month to month. 

    Shifts in the winter (Aurora Season) months will be between the hours of 7am and 8pm (8.5 hour shifts with a 1/2 hour lunch break). In the summer months, we are open nearly 24 hours a day - so we have shifts that start as early as 3:30am and end as late as 2am. This span of time is covered in three different shifts.

    Year Round Guest Service candidates must be at least 19 years of age. 

    All candidates must possess the ability to successfully complete Northern Alaska Tour Company's 2019 Professional Vehicle Operator Training program and must complete a pre-employment drug test.

    Online applications only. Please apply @ www.northernalaskajobs.com. You are welcome to call our office @ 474-8600 and ask for Robert or Michelle with any questions!

    View Job Description

How to Apply

If you have read this far and still believe that "working arctic" might be right for you, we encourage you to learn more by reading the detailed information found at www.workarctic.com.

After further research, if you remain interested in being considered for employment at one of our Camps, please complete/submit our online employment application. The completion of the online employment application is an employment requirement.

We will review your application upon receipt, and those applicants who appear to be a good fit with the work/life experience offered by our Camps will be invited to participate in a 60-ish minute information phone conversation.

Please remember: all of our Camps are committed to providing a drug-free workplace (including marijuana) in accordance with the Drug-Free Workplace Act of 1988. Thus, all applicants should feel comfortable submitting to pre-employment, random, and "for cause" drug testing.


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