U.S. National Whitewater Center

Profile Jobs

The Whitewater Professional Intern is an integral part of the team working in a leadership role to accomplish Whitewater’s mission.  The Professional Intern Program is designed for undergraduate students in their Senior year or Graduate students looking for leadership and management experience.  Professional Interns will focus on all aspects of Whitewater’s operation, specifically leading and managing teams. The Whitewater Professional Intern is an hourly, full-time seasonal role that reports to an Operation Manager.

Responsibilities

• Engage closely with an area of focus of a specific team.  Opportunities lie within Outdoor Activities, Guest Experience, Event Management, or Food and Beverage.
• Work closely with executive team and department heads focusing operational efficiencies, data analytics, labor management, employee coaching and evaluation, event programming, marketing, and other relevant operational needs.
• Oversee day-to-day operations of specific team.
• Manage and lead a team of employees (including, but not limited to, scheduling, hiring, coaching, documenting disciplinary actions, and recruiting).
• Other duties as assigned.

Requirements

• Must be a current or rising senior enrolled in an undergraduate program or current graduate student enrolled at an accredited college or university.
• Must have open availability to work for a minimum 12-week period between the dates of May 1 and September 4.
• Able to effectively communicate orally and in writing in English with other employees, guests, and vendors.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to lift and move at least 50 pounds.
• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
• Must be able to work in shared spaces with other employees and customers.
• All positions at Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater’s Professional Intern development programs.
• Access to the Whitewater Center’s pass activities.
• Staff discount program and pro deals.
• 401K

Areas of Focus

Guest Services – Assist in the daily operation and management of front-line staff responsible for consistently creating a friendly and welcoming atmosphere for all guests.

Retail – Assist in the operation and management of the sales staff and supporting the retail environment, including the Outfitters store, assisting guests and delivering exceptional customer service.

Group Sales – Work with event coordinators on booking and processing private group events at the facility by fulfilling the needs of all inbound group inquiries from program determination to execution.

Paddle Sports – Assist with delivering high-quality paddling experiences through the oversight of rafting and whitewater and flatwater kayak activities.

Land Sports – Assist with delivering high-quality experiences on the Whitewater Center’s land-based activities through daily operations and leading front-line staff.

Youth Programs – Responsible for assisting in the management of summer camp operations and field trips.

Food & Beverage

• Front of House – Assist with the daily operation of all food & beverage locations and provide high-quality experiences for guests.
• Back of House - Assist with the daily culinary operation of all food & beverage locations to provide high-quality experiences for guests.

Banquet – Work with the catering team to assist in the planning, preparation, execution, and breakdown associated with all events that require catering.

 

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

 

Legal Disclosures

Whitewater provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Whitewater complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Whitewater is an employer that participates in the E-Verify program.

Apply here

The Whitewater College Program Intern is an integral part of the team working in a front-line role to accomplish Whitewater’s mission.  The College Program is designed for undergraduate students looking for hospitality experience.  Interns are hourly, full-time seasonal employees who report to an Operations Manager.

Responsibilities

• Execute the job duties within one or more of the following areas of focus: Guest Services Representative, Land Guide, Raft Guide, Flatwater Guide, Summer Camp Counselor, Bartender, Line Cook, Whitewater Kayak Instructor, Swiftwater Rescue Instructor, or Banquet Staff.
• Establish clear, open-minded, trustworthy, bias-free, and customer-focused communication to ensure a welcoming and inclusive environment.
• Maintain accurate knowledge of operating hours, activities, and products offered onsite.
• Other duties as assigned.

 Requirements

• Must have open availability to work for a minimum 10-week period between the dates of May 1 and September 4.
• Must be a current undergraduate or graduate student enrolled at an accredited college or university or have graduated from an undergraduate program within the last six months.
• Must be 18 years of age.
• Able to effectively communicate verbally and in writing in English with other employees, guests, and vendors.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

 Physical Demands

• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to lift and move at least 50 pounds.
• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
• Must be able to work in shared spaces with other employees and customers.
• All positions at Whitewater require employees to report and work onsite at Whitewater locations.

 Program Benefits

• Access to Whitewater’s Professional Intern development programs.
• Networking Opportunities.
• Access to the Whitewater Center’s pass activities.
• Staff discount program and pro deals.
• 401K

Deep Water Solo Lifeguards at the Whitewater Center (Whitewater) will host our guests while serving the world’s only permanent Deep Water Solo Climbing facility.  The DWS Lifeguard is an on-site, part-time position that reports to the Outdoor Activities Operation Manager.

Responsibilities

• Ensure the safety of our guests in and around the pool area.
• Maintain a high level of professionalism while interacting with the public and employees.
• Effectively communicate and enforce regulations and policies.
• Work as a team with other lifeguards during special events and daily operations.
• Respond appropriately to all emergencies.
• Identify safety issues and communicate to management.
• Other duties as assigned.

Requirements

• Hold a current Lifeguard Certification from an accredited program.
• Ability to work in a fast-paced, team environment.
• Attention to detail, good decision making, and safety consciousness are a must.
• Excellent verbal communication and public speaking skills.
• Ability to take direction and work without direct supervision.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Applicants must have the physical, visual, and auditory ability to perform the essential functions of the job.  
• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits 

• Access to the Whitewater Center’s pass activities 
• Staff discount program and pro deals 
• 401K plan

 

Overview of Department 

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences. 

 

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply here

The Off Leash (OL) Attendant at the Whitewater Center is responsible for creating a friendly and welcoming atmosphere for all guests. The OL Attendant must provide guests with guidance to best match our products and services with the needs of the guest. The OL Attendant is an on-site, part-time hourly position that reports directly to the Off Leash Manager.

Responsibilities

• Maintain accurate knowledge of activities, products, and services offered at Whitewater.
• Communicate with guests in a polite, clear, and confident manner.
• Ensure all guests and dogs are checked in before entering the off-leash area.
• Assist in maintaining cleanliness of grounds and disposing of waste.
• Be open to a variety of job functions, including parking, retail, pass sales, site tours, etc.
• Check-in guests through the Siriusware software system, assign wrist bands, review the purchased experience, provide directions, and answer any questions.
• Provide a presence for questions and conflict management as necessary.
• Inform guests of current food options, drink options, and specials.
• Prepare for the arrival of large groups to ensure a pleasant and efficient check-in.
• Actively communicate with all departments to facilitate the best possible experience for each guest.
• Other duties as assigned.

Requirements 

• Must be at least 18 years of age.
• Must be comfortable with and around dogs.
• Maintain a clean, professional, and healthy appearance, and adhere to dress code standards.
• Excellent customer service and communication skills.
• Able to work well under pressure and make decisions independently.
• An honest and sincere passion for helping others and providing guidance.
• Adequate typing skills and the ability to quickly adapt to new software systems.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• Non-Matching 401K plan

 

Overview of Department

The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center.

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply here

The Off Leash Manager at the Whitewater Center (Whitewater) is a key leadership position with a critical role in the fulfillment of the Whitewater Center’s brand promise of delivering high-quality experiences. The Off Leash Manager is part of the Guest Experience team, which serves as the point of contact or concierge for all guests at any time. The Off Leash Manager leads a team of full-time, year-round, and seasonal employees overseeing the Off Leash Activity area. Quality employee recruitment, training, and coaching are critical to the success of this role, along with effective problem solving, and strategic, goal-driven thinking. This position is an on-site, full-time, benefits eligible position that reports to the Operations Manager.

Responsibilities 

• Oversee the Off Leash operation as well provide managerial coverage within the Guest Experience department.
• Support processes and procedures to ensure cleanliness, consistent guest service delivery, and staff productivity.
• Manage first encounters with guests, and act as a first responder to guest needs and issues.
• Ensure employees create a friendly and welcoming atmosphere for all guests and have in-depth knowledge of the organization, products, and services offered.
• Oversee the operation of various guest services locations and processes including pass sales, gear rentals, equipment storage, security, parking, custodial services, guest feedback, and inquiries as needed.
• Manage an efficient operation, demonstrate fiscal awareness, and ensure effective execution of tasks and utilization of resources.
• Facilitate interdepartmental communication to coordinate and maintain high-quality guest experiences.
• Oversee the recruiting, training, scheduling, coaching, disciplining, and day-to-day management of Off Leash employees.
• Coordinate with third-party custodial and security teams.
• Other duties as assigned.

Requirements
 

• Excellent customer service and communication skills.
• Ability to work well under pressure in a calm, mature, process-driven manner.
• Ability to process unique circumstances and provide a positive resolution.
• Must be comfortable around off-leash dogs.
• Flexibility to work evenings, weekends, holidays, and during Whitewater events as needed.

 

Preferred Qualifications

• A Bachelor’s Degree in Business, Hospitality, Management, or another related field.
• 5 years of management-level experience in guest services, customer service, or the hospitality industry.

 

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401K
• Paid Time Off
   

Overview of Department

The Guest Experience Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. The Guest Experience team manages private groups, retail operations, off leash and all pass sales at the Whitewater Center.

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply here

The Banquet & Events Coordinator at the Whitewater Center oversees the planning, preparation, execution, and breakdown associated with all programming and events that require space and catering. The catering team provides service for a diverse range of clientele – including, but not limited to, corporate groups, community-based organizations, students, military, weddings, and consumers of public Whitewater events. Successful execution of each event will require effective communication and collaboration with Food & Beverage, Events, and other operational departments onsite. The Banquet & Events Coordinator is a full-time, on-site, benefits-eligible position, supported by a team of hourly catering staff and reports directly to the Events Operations Manager.

Responsibilities

• Work closely with the kitchen/events staff to ensure precise EO’s.
• Oversee inventory of all catering supplies and order as needed.
• Maintain a strong presence onsite during festivals and large group events.
• Ensure standards for food quality, food presentation, and venue appearance are met.
• Schedule all room flips, set-up, breakdowns, etc.
• Develop a thorough understanding of all requirements and expectations for upcoming events.
• Ensure constant and effective interdepartmental communication.
• Forecast staffing needs and set staffing plans leaving room for adjustment as necessary.
• Achieve quality and operational goals set by the Operations Manager.
• Foster and develop a high-functioning team of hospitality professionals.
• Other duties as assigned

Requirements

• Servsafe certification or the ability to obtain certification within 60 days of hire.
• Demonstrated leadership, management, and communication skills.
• Exceptional service skills, strong attention to details, and a professional demeanor.
• Ability to problem solve, prioritize, and execute multiple tasks.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Preferred Qualifications

• Bachelor’s degree in Hospitality or equivalent work experience in a high-volume catering or events atmosphere.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401(k)
• Paid Time Off

 

Overview of Department

The Events Department professionals work to advance Whitewater’s mission, cultural goals, and brand communication. These positions support all employees and facilitate guest touchpoints both on-site and externally.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.           

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply here

The Catering Manager at the Whitewater Center (Whitewater) oversees the planning, preparation, execution, and breakdown associated with all programming and events that require space and/or catering. The catering team provides service for a diverse range of clientele – including, but not limited to, corporate groups, community-based organizations, students, military, weddings, and consumers of public Whitewater events. Successful execution of each event will require effective communication and collaboration with Food & Beverage, Events, and other operational departments onsite. The Catering Manager is supported by a team of Event Staff. This is a full-time, on-site, benefits eligible position that reports to the Operations Manager of Events.

Responsibilities

• Work closely with the kitchen to create precise orders for food and supplies.
• Forecast staffing needs and set staffing plans leaving room for adjustment as necessary.
• Manage P&L of business unit.
• Achieve quality and operational goals set by the Director of Food & Beverage.
• Maintain a strong presence onsite during key festivals and large group events.
• Ensure standards for food quality, food presentation, and venue appearance are met.
• Anticipate guest needs and provide each customer with a positive, engaging experience.
• Develop a thorough understanding of all requirements and expectations for upcoming events.
• Ensure constant and effective interdepartmental communication.
• Maintain and develop vendor relationships as needed.
• Foster and develop a high-functioning team of hospitality professionals.
• Establish and implement performance expectations and evaluation techniques.

Requirements

• Management level experience in a high-volume catering atmosphere.
• Excellent leadership, management, and communication skills.
• Excellent service skills, professional demeanor
• Ability to problem solve, prioritize, and execute multiple tasks.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to lift and move at least 50 pounds.
• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
• Must be able to work in shared spaces with other employees and customers.
• All positions at Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Medical, Vision, Dental, FSA, STD
• Paid Time Off
• 401(k)

 

Overview of Department

The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply here

The Retail Manager at the Whitewater Center is responsible for operating a 5,000 square foot retail operation. The staff, products, and overall experience in the Center’s retail environments are considered a vital extension of the Whitewater brand and represent a unique opportunity to engage with guests. The Retail Manager is primarily responsible for maintaining and seeking opportunities for growth in an outdoor retail environment tailored to represent the mission, values, and initiatives of the organization. The Retail Manager is an on-site, full-time, benefits eligible role who reports to the Director of Operations.

Responsibilities

• Promote an active, outdoor lifestyle by incorporating an array of relevant brands and products in the store.
• Excellent customer service.
• Collaborate with Guest Services team to engage guests in a variety of manners including serving as an information hub, facilitating pass sales, and serving as an overall ambassador for the Whitewater Center.
• Collaborate with the Marketing team to assure the delivery of a consistent brand experience to the guest.
• Develop and maintain a product knowledgeable retail team.
• Develop strategies to effectively immerse guests into outdoor industry trends and products using approaches inside and outside of the store footprint.
• Monitor inventory and evaluate finances to improve sales and profit performance.
• Establish clear movement and flow through the floor space while employing merchandising methods that create an enjoyable shopping experience.
• Build upon and maintain strong, positive relationships with both vendors and guests.
• Constantly explore the latest industry products, technology, and trends while seeking out and capitalizing on new opportunities.
• Other duties as assigned.

Requirements

• 5+ years of relevant retail operations experience and market knowledge.
• 3+ years of retail management experience.
• Results-oriented, business-minded, strategic individual.
• Extensive retail experience with technical outdoor gear and lifestyle apparel.
• Product purchasing experience across a wide variety of product lines.
• Thorough understanding and experience with visual merchandising.
• Exceptional communication and customer service skills.
• Demonstrated ability to empower teams and meet high standards.  
• Energetic, enthusiastic, and strategic leader
• Flexibility in working evenings, weekends, holidays, and during Whitewater events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater Center’s pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, and FSA
• 401(k)
• Paid Time off
   

 Overview of Department

The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center.

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here.

The Business Development Coordinator at the Whitewater Center is responsible for developing and maintaining key relationships with businesses, schools, not-for-profits, and other entities. The Business Development Coordinator is a salaried, on-site, benefits eligible position that reports directly to the Director of Operations.

Responsibilities

• Maintain appropriate engagement tracking systems.
• Organize and execute acquisition strategies to acquire new clients.
• Develop and execute a semi-annual business development/recruiting plan to drive desired results.
• Review RPF opportunities and submit applications as necessary.
• Attending events on behalf of Whitewater as needed.
• Perform needs assessments and develop sales proposals and presentations.
• Monitor production and business remits of existing client base.
• Leverage resources from the group sales team to deliver desired outcomes.
• Identify and pursue inbound sponsorship opportunities that are in line with the Whitewater brand.
• Maintain accurate knowledge of activities, products, and services offered at Whitewater.
• Communicate with clients in a polite, clear, and confident manner.
• Other duties as assigned.

Requirements

• Bachelor’s degree from an accredited college or university.
• Maintain a clean, professional, and healthy appearance, and adhere to dress code standards.
• Excellent written and verbal communication skills.
• Able to work well under pressure and make decisions independently.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401K
• Paid Time Off

Overview of Department

The Events Department professionals work to advance Whitewater’s mission, cultural goals, and brand communication. These positions support all employees and facilitate guest touchpoints both on-site and externally.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

Flatwater guides at the Whitewater Center (Whitewater) are responsible for delivering a high-quality experience through kayaking and stand-up-paddleboarding on the Catawba river.  All new guides will be provided with paid training and need no prior experience.  This is a seasonal position that operates from March 2024 through October 2024.  Availability to operate the entire season is not required but is highly preferred.   Flatwater guides are part-time, on-site, and report to the Paddle Sports Manager.

Responsibilities

• Serve as the resident expert of the facility and the products/services offered.
• Interact with guests in a positive manner at all times.
• Maintain a high level of professionalism while interacting with the public and employees. 
• Provide guests with instruction on equipment and any necessary briefings. 
• Answer questions and troubleshoot guest needs. 
• Effectively communicate and enforce regulations and policies. 
• Respond appropriately to all emergencies. 
• Perform safety inspections on activities and equipment daily.
• Identify safety issues and communicate to management. 
• Engage the chain-of-command as appropriate for assistance. 
• Other duties as assigned. 

Requirements

• The minimum age requirement is 16 years of age.
• First Aid, CPR & AED certification required.
• Must be comfortable with working in and around water.
• Excellent verbal communication skills. 
• Ability to use sound judgment with safety as a top priority. 
• Ability to take direction and work without immediate supervision. 
• Disposition toward continued learning and improvement. 
• Participation in training and skills development as scheduled. 
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Applicants must have the physical, visual, and auditory ability to perform the essential functions of the job.  
• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits 

• Access to the Whitewater Center’s pass activities 
• Staff discount program and pro deals 
• 401K

Overview of Department 

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences. 

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

Raft guides at the Whitewater Center (Whitewater) are responsible for delivering a high-quality whitewater rafting experience down the Whitewater Center’s Class II-IV whitewater river.  All new raft guides will be provided with paid training and need no prior experience.  This is a seasonal position that operates from March 2024 through October 2024.  Availability to operate the entire season is not required but is highly preferred.  Raft guides are part-time, on-site, and report to the Paddle Sports Manager.

Responsibilities

• Serve as the resident expert of the facility and the products/services offered.
• Interact with guests in a positive manner at all times.
• Maintain a high level of professionalism while interacting with the public and employees. 
• Provide guests with instruction on equipment and any necessary briefings. 
• Answer questions and troubleshoot guest needs. 
• Effectively communicate and enforce regulations and policies. 
• Respond appropriately to all emergencies. 
• Perform safety inspections on activities and equipment daily.
• Identify safety issues and communicate to management. 
• Engage the chain-of-command as appropriate for assistance. 
• Other duties as assigned. 

Requirements

• The minimum age requirement is 17 years of age.
• First Aid, CPR & AED certification required.
• Must be comfortable with working in and around water.
• Excellent verbal communication skills. 
• Ability to use sound judgment with safety as a top priority. 
• Ability to take direction and work without immediate supervision. 
• Disposition toward continued learning and improvement. 
• Participation in training and skills development as scheduled. 
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Applicants must have the physical, visual, and auditory ability to perform the essential functions of the job.  
• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits 

• Access to the Whitewater Center’s pass activities 
• Staff discount program and pro deals 
• 401K

Overview of Department 

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences. 

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

Land Guides at the Whitewater Center (Whitewater) are responsible for assisting and guiding guests through the Whitewater Center’s land-based activities.  This includes delivering a high-quality experience while operating zip-lines, rock climbing, ropes courses, jumps and mountain biking.  All new land guides will be provided with paid training and need no prior experience.  Land guides are part-time, on-site, and report to the Land Sport Operation Manager.

Responsibilities

• Serve as the resident expert of the facility and the products/services offered.
• Interact with guests in a positive manner at all times.
• Maintain a high level of professionalism while interacting with the public and employees. 
• Provide guests with instruction on equipment and any necessary briefings. 
• Answer questions and troubleshoot guest needs. 
• Effectively communicate and enforce regulations and policies. 
• Respond appropriately to all emergencies. 
• Perform safety inspections on activities and equipment daily.
• Identify safety issues and communicate to management. 
• Engage the chain-of-command as appropriate for assistance. 
• Other duties as assigned. 

Requirements

• The minimum age requirement is 18 years of age.
• Must be comfortable working at heights.
• Excellent verbal communication skills. 
• Ability to use sound judgment with safety as a top priority. 
• Ability to take direction and work without immediate supervision. 
• Disposition toward continued learning and improvement. 
• Participation in training and skills development as scheduled. 
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Applicants must have the physical, visual, and auditory ability to perform the essential functions of the job.  
• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits 

• Access to the Whitewater Center’s pass activities 
• Staff discount program and pro deals 
• 401K

Overview of Department 

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences. 

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

Landscape Technicians at the Whitewater Center (Whitewater) work in small crews to ensure an attractively landscaped and carefully maintained facility.  Technicians are on-site and can either be hired as full-time, benefits-eligible employees or part-time employees reporting directly to the Landscaping and Grounds Manager.

Responsibilities

• Develop the Whitewater grounds by maintaining the appearance of hardscapes such as: roads, curbs, and gutters, parking lots, walkways, stairs, fences, retaining walls and stormwater structures.  Also maintaining and improving softscapes such as: turf and ornamental plants, gardens, landscape beds, natural areas, and water retention areas.
• Assist other departments, facility crews and contractors with maintenance and projects onsite.
• Ensure the safety of guests while performing tasks with landscape equipment such as blowers, trimmers, and mowers.
• Work as a member of a small team and individually to complete assigned tasks.
• Other duties as assigned.

Requirements

• Experience in mowing and landscape maintenance.
• Ability to work in a fast-paced, team-oriented environment.
• Flexibility to work evenings, weekends, holidays, and during Whitewater events as needed.

Physical Requirements

• Able to lift and carry at least 75 pounds over various terrain.
• Able to sit or stand on mowing equipment for prolonged periods of time.
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.
• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• 401K
• Medical, Dental, Vision, FSA (FT Only)

Overview of Department

The Facilities Department is responsible for facility maintenance, stormwater management, construction, and landscaping. The department oversees inspections, repairs, maintenance, and safety of the Whitewater Center’s activities and infrastructure.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

The Food & Beverage (BOH) Supervisor at Whitewater is responsible for managing back-of-house activities of all food locations at the Whitewater Center. The Food and Beverage operation at the Whitewater Center strives to provide engaging, high-quality experiences for restaurant guests, quick service customers, festival attendees, and catering for private groups and special programs. The BOH Supervisor is on-site and can either be hired as a full-time or part-time, hourly, benefits eligible employee that reports to the Kitchen manager.

Responsibilities

• Oversee culinary operation of Whitewater’s food and beverage locations.
• Training of Back-of-House personnel.
• Ingredient control, food production and shift management.
• Ensure quality food presentation.
• Inventory Management and food ordering.
• Anticipate guest needs, and provide each customer with a positive, engaging experience.
• Other duties as assigned.

Requirements

• High School diploma.
• Minimum of three years Food & Beverage supervision experience.
• Must be at least 18 years of age.
• Must possess a valid US issued driving license.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater Center events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• 401(k)
• Medical, Dental, Vision, FSA (FT Only)

Overview of Department

The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

The Landscape and Grounds Foreman at the Whitewater Center (Whitewater) is responsible for overseeing and working alongside a team of Landscape Crew Leads and Technicians to ensure the completion of scheduled landscape maintenance and any assigned work orders. Additionally, the Foreman is responsible for ensuring all staff are in compliance with company standards, to include safety, quality, and operations. The Landscape and Grounds Foreman is an on-site, hourly, full-time, benefits eligible role who reports to the Facilities Manager.

 

Responsibilities

• Schedule, coordinate, supervise, and lead projects and crews.
• Motivate and develop a team of 4-8 members.
• Support the hiring process and on-boarding of new employees.
• Manage and prioritize assigned work orders.
• Work closely with the Facilities Administrator on a variety of daily and weekly tasks to meet administrative requirements.
• Proficiency in purchasing and estimating for materials and equipment.
• Comply with all department and company policies including work quality standards, safety standards, and operations standards.
• Develop the Whitewater grounds by maintaining the appearance of hardscapes such as: roads, curbs, gutters, parking lots, walkways, stairs, fences, retaining walls and stormwater structures.  
• Maintaining and improving softscapes such as: turf and ornamental plants, gardens, landscape beds, natural areas, and water retention areas.
• Assist other departments, facility crews and contractors with maintenance and projects on-site.
• Manage irrigation and pest control throughout the facilities.
• Responsible for materials handling and storage.
• Maintain accurate records of in-house inspections and inventories.
• Other duties as assigned.

Requirements

• 3+ years supervisory experience in commercial grounds, landscape maintenance, or an equivalent education.
• Ability to work in a fast-paced, team-oriented environment.
• Proficiency working with a variety of trade tools – shovels, picks, rakes, axes, various types of saws (e.g., pole, hand), loppers, riding mowers, trimmers, leaf blowers etc.
• Proficiency operating and training on fuel powered machinery (chainsaws, walk behind, skid steer, riding mowers, blowers, trimmers etc.)
• Ability to read and interpret documents with strong attention to detail – e.g., safety rules, operation and maintenance instructions, and other manuals.
• Strong written and oral communication skills.
• Flexibility to work evenings, weekends, holidays, and during Whitewater events as needed.

Preferred Qualifications

• Additional experience in a specialized trade, e.g., turf management, commercial landscape installation, grading/excavation, irrigation, pest management, storm water management etc.

 Physical Demands

• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to stand for sustained periods of time.
• Must be able to lift and move at least 50+ pounds.
• Must be able to reach, bend, and stoop frequently.
• Must be able to work at heights.
• Must be able to work outdoors for sustained periods of time under varying weather conditions.
• All positions at Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Health, Dental, Vision
• Flexible Spending Account
• 401(k)

Overview of Department

The Facilities Department is responsible for facility maintenance, water quality, construction, landscaping, and trail development. The department oversees inspections, repairs, maintenance, and safety of the Whitewater Center’s activities and infrastructure.

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

 

Water Quality Technicians at the Whitewater Center (Whitewater) are an integral part of the team who are solely responsible for managing and maintaining the water for the whitewater channels as well as the Deep-Water Solo pool. This is done through the monitoring and general upkeep of multiple complex systems of filtration and chemical injection. Water Quality Technicians manage these duties combined with constant, diligent monitoring of a wide range of testing data to ensure the water meets standards. Technicians are on-site and can either be hired as full-time, benefits eligible employees or part-time seasonal employees reporting directly to the Water Quality Supervisor.

 Responsibilities

• Maintain and perform calibrations on portable testing equipment.
• Collect samples and perform water sample analysis.
• Ensure chemical levels are within System Operations Permit requirements.
• Maintain accurate and legible written records including daily observations, testing, and channel/system inspections.
• Required chemical handling.
• Identify and resolve minor mechanical issues.
• Assist with preventive maintenance to water treatment systems.
• Assist with miscellaneous tasks related to water quality systems to ensure proper operation.
• Other duties as assigned.

 Requirements

• Ability to follow instructions and manage a project list.
• Strong attention to detail and physical surroundings.
• Basic computer skills.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to bend, lean, stand, and kneel on a regular basis and for sustained periods of time.
• Must be able to lift and move at least 50 pounds.
• Must be able to work outdoors for sustained periods of time and in all weather and environmental conditions.
• Must be able to work in shared spaces with other employees and customers.
• All positions at Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to the Whitewater Center's pass activities
• Staff discount program and pro deals
• 401K
• Health, Dental, Vision, FSA (FT only)

 

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

The Paddlesports Assistant Manager at the Whitewater Center (Whitewater) is a key leadership position with a critical role in the delivery of high-quality whitewater paddling experiences. The primary responsibility of the Whitewater Operations Assistant Manager is the oversight of all rafting and kayak activities on the Whitewater Center's Class II-IV whitewater river. This position is also responsible for staff training and recruiting, emergency response, winter programming, and other special projects as assigned. This position is a full-time, on-site, salaried position that reports to the Paddlesports Manager.

 Responsibilities

• Develop, implement, and maintain quality assurance and safety protocols for whitewater paddling experiences.
• Maintain a logistical framework for both weekly scheduling and capacity planning for rafting operations.
• Lead a large team in the management of daily whitewater operations, including but not limited to, guest interactions, staff communications, emergency response calls, training, and assessing paddling equipment.
• Work with the management team to create operational efficiencies for all paddle sport activities.
• Work with the broader Activities team to deliver high-quality recreational experiences to our customers. 
• Other duties as assigned.

Requirements

• A degree in Operations Management, Recreation Management, or a similar field.
• Prior management experience required.
• Prior experience guiding rafts in up to class IV whitewater.
• Familiarity with recreational whitewater kayaking.
• Prior experience teaching, coaching, and developing a curriculum in a professional setting.
• Current First Aid and CPR certification.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Preferred Qualifications

• ACA Whitewater Instructor Certification
• Advanced Medical Certifications 
• Swiftwater Rescue Certifications 

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 75 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions at Whitewater require employees to report and work onsite at Whitewater locations.

 Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401(k)
• Paid Time Off

Overview of Department

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences.

Working at Whitewater  

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply here!

Aerial Inspection and Maintenance Technicians at the Whitewater Center (Whitewater) are responsible for the construction, inspection, and maintenance of land activities located at the Whitewater Center.  Activities include, but are not limited to, zip lines, high and low ropes elements, continuous belay systems, climbing walls, and belayed jumps. Work is performed year-round in an outdoor environment. Technicians are on-site and can either be hired as full-time, benefits eligible employees or part-time seasonal employees reporting directly to the Outdoor Activities Maintenance Manager.

Responsibilities

• Inspect, repair, and perform preventative maintenance on all elements and structures associated with Land Activities at the Whitewater Center.
• Assist in the construction of new activities; complete courses, individual elements, and/or the remodeling of existing courses.
• Ensure the safety of guests on highly trafficked activities by completing thorough, regular inspections of all courses and systems with strong attention to detail.
• Other duties as assigned.

Requirements

• Familiar with quality and safety standards set by the Association for Challenge Course Technology (ACCT) and other relevant organizations.
• Strong background in working at heights, rigging, ropes course management, carpentry, or other related fields.
• Experience working safely and effectively with hand tools and power tools.
• Ability to contribute to a specialized, team-oriented work environment.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to work in shared spaces with other employees and customers.
• Must be able to work comfortably and responsibly at heights of up to 100 feet and occasionally in confined spaces.
• Must be able to lift and carry at least 75 pounds.
• Must be able to safely self-transport over uneven terrain up to a mile or in a confined space.
• Must be able to frequently stand, hang, stoop, reach, climb and visually inspect to identify safety hazards.
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• 401K
• Health, Dental, Vision, FSA (FT only)
   

Overview of Department 

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences. 

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

 

Apply HERE

Dishwashers at the Whitewater Center are responsible for washing and cleaning tableware, pots, pans, and cooking equipment in a high-volume restaurant environment. Dishwashers must also keep the dish area and equipment sanitary and organized. Dishwashers are on-site, and can either be hired as full-time hourly, benefits eligible employees or part-time hourly employees reporting directly to the Executive Chef.

 Responsibilities

• Safely clean, organize, and maintain dishes and dish station equipment.
• Load, run, and unload the dish machine.
• Immediately report any functional or mechanical problems to the Executive Chef.
• Bag and haul dish room trash to dumpster at designated times.
• Fill in as needed to ensure smooth and efficient operation within the kitchen.
• Other duties as assigned.

Requirements

• No prior restaurant experience is needed.
• Excellent communication skills are a must.
• Comfortable working in a hot, wet, humid, and loud environment for entire shifts.
• Flexibility to work evenings, weekends, holidays, and other Whitewater events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• 401K
• Health, Dental, Vision, FSA (FT Only)

 

Overview of Food and Beverage Department

The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast-casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply HERE

The Guest Services Representative at the Whitewater Center is responsible for creating a friendly and welcoming atmosphere for all guests. The Guest Services Representative must provide guests with guidance to best match our products and services with the needs of the guest. The Guest Services Representative is an on-site, part-time hourly position that reports directly to the Guest Services Manager.

Responsibilities

• Maintain accurate knowledge of activities, products, and services offered at Whitewater.
• Communicate with guests in a polite, clear, and confident manner.
• Be open to a variety of job functions, including parking, retail, pass sales, site tours, etc.
• Check-in reserved guests through the Siriusware software system, print wrist bands, review the purchased experience, provide directions, and answer any questions.
• Prepare for the arrival of large groups to ensure a pleasant and efficient check-in.
• Actively communicate with all departments to facilitate the best possible experience for each guest.
• Other duties as assigned.

Requirements 

• Maintain a clean, professional, and healthy appearance, and adhere to dress code standards.
• Excellent customer service and communication skills.
• Able to work well under pressure and make decisions independently.
• An honest and sincere passion for helping others and providing guidance.
• Adequate typing skills and the ability to quickly adapt to new software systems.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• Non-Matching 401K plan

Overview of Department

The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center.

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program

 

Apply HERE

Outdoor Educators at the Whitewater Center are responsible for implementing a variety of educational programs for students from kindergarten through 12th grade. Most programs are scheduled for the spring and the fall, so Educators are free and encouraged to explore employment in other departments during the summer months. Educators are on-site and work a variable, part-time schedule, reporting to the Outdoor School Supervisor.

Duties & Responsibilities

• Maintain a safe, educational, and enjoyable atmosphere during environmental education and team building programs.
• Learn and facilitate lesson plans pertaining to environmental education and STEM (Science, Technology, Engineering, and Math) topics.
• Manage groups of up to 30 students at a time and ensure quality supervision during programs.
• Effectively communicate with chaperones.
• Maintain accurate knowledge of activities, products, and services offered by the Whitewater center.
• Other duties as assigned.

Requirements

• Prior experience teaching in a formal or informal setting for students from kindergarten through 12th grade.
• Background in Environmental Education, Environmental Science, Earth Science, Biology, or another related field.
• Highly motivated and energetic with an outgoing personality.
• Possess strong communication skills.
• Weekday availability is required. This position is part-time, Monday through Friday in the following months: March through June & August through November
• Flexibility to work evenings, weekends, holidays, and other Whitewater events as needed.

Preferred Qualifications

• A North Carolina Environmental Education Certification or current work towards certification.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• 401K 

 

Overview of Department

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

Prep Cooks at the Whitewater Center are responsible for cooking and preparing a variety of food products according to the Daily Prep List. Prep Cooks make sure the catering and restaurant teams have all the prepared foods they need to execute their shifts. Prep Cook are on-site, and can either be hired as full-time hourly, benefits eligible employees or part-time hourly employees reporting directly to the Executive Chef.

Responsibilities

• Safely prepare a variety of food products using various kitchen equipment including, but not limited to, broilers, ovens, grills, fryers, and sharp knives.
• Understand and consistently comply with portion sizes and recipe specifications as described on recipe cards.
• Maintain a clean and sanitary workstation including tables, shelves, walls, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range, and refrigeration equipment.
• Refer to the Daily Prep List and opening and closing checklists for assigned duties and comply with all Whitewater rules, policies, and procedures.
• Be able to fill in as needed to ensure smooth and efficient operation within the kitchen.
• Other duties as assigned.

Requirements

• No prior restaurant experience is needed.
• Excellent communication skills are a must.
• Flexibility to work evenings, weekends, holidays, and during Whitewater events as needed.

Preferred Qualifications

• 1-2 years’ experience in a fast paced, casual dining environment

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• 401K
• Health, Vision, Dental, FSA (FT Only)

 

Overview of Department

The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast-casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply HERE

The Race Assistant at the Whitewater Center (Whitewater) is a key member in managing the Whitewater Race Series events and is responsible for overseeing participant registration, executing race logistics/production, and reporting on key performance indicators of each event. In addition, the position will also assist with various operational tasks that are essential to successfully executing competitive events. The Race Assistant is an on-site, part-time, hourly role and reports to the Race Coordinator.

Responsibilities

• Manage the race registration process for all Whitewater Race Series productions.
• Work with the Whitewater Marketing team to develop event pages and update digital assets and registration platforms.
• Aid with registration, packet pick-up, race start/finish actions, aid stations set up and removal, and awards presentations at all events.
• Develop strategies to grow the participation base of the race series in conjunction with the Events team.
• Assist the Race Coordinator with operational tasks such as securing vendors, creating events maps, schedules, and site plans, and course planning.
• Other duties as assigned.

Requirements 

• Able to work well under pressure and make decisions independently.
• Outgoing, friendly, and confident with exceptional communication skills.
• Proficiency in utilizing Microsoft Office Suite programs.
• Flexibility to work evenings, weekends, holidays, and during Whitewater events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• 401K

Overview of Department

The Events Department professionals work to advance Whitewater’s mission, cultural goals, and brand communication. These positions support all employees and facilitate guest touchpoints both on-site and externally.

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply here

 

Servers at the Whitewater Center are responsible for providing friendly and responsive service in a high-volume restaurant environment. The Server is an on-site, part-time, hourly position who reports directly to the Front of House managers.

Responsibilities

• Deliver quality dining experiences- accurately take orders, submit orders to kitchen, deliver items to guests, refill glasses, etc.
• Stay open and attentive to the needs of the guest.
• Handle cash transactions and operate a restaurant point-of-sale system.
• Stay current and be able to inform guests of menu options, sides, and specials.
• Maintain a clean dining environment- pre-bus and bus tables, sweep floors, etc. as needed.
• Perform assigned side work tasks and efficiently make use of downtime.
• Maintain accurate knowledge of operating hours, activities, and products offered outside of Food and Beverage department.
• Other duties as assigned.

Requirements

• Must be at least 18 years of age.
• Ability to suggest dishes, assist in drink selection, and inform customers about food preparation details.
• Ability to work in a fast-paced, team-oriented environment.
• Adhere to grooming and appearance standards.
• Flexibility to work evenings, weekends, holidays, and during Whitewater events as needed.

Preferred Qualifications

• ServSafe alcohol certification or equivalent.
• 1-2 years serving in a high volume, casual dining atmosphere.

Physical Demands

• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to bend, lean, stand, and kneel on a regular basis and for sustained periods of time.
• Must be able to lift and move at least 50 pounds.
• Must be able to work outdoors for sustained periods of time and in all weather and environmental conditions.
• Must be able to work in shared spaces with other employees and customers.
• All positions at Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• 401K
   

Overview of Food and Beverage Department

The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast-casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply HERE

Summer Camp Counselors at the Whitewater Center are responsible for providing camper supervision and coordinating group processes while facilitating camp programming in a safe and enjoyable manner. Summer Camp Counselor positions require full-time availability during summer weekdays corresponding with camp sessions. Camp Counselors are on-site and report to the Outdoor School Supervisor.

**The 2024 Summer Camp program year runs from June 3rd through August 23rd. Part-time or full-time availability through the end of August is preferred.**

Responsibilities

• Create a safe, positive, energetic, and enjoyable environment for campers.
• Lead and participate in activities with campers – including, but not limited to, whitewater rafting, rock climbing, mountain biking, zip lining, ropes courses, flatwater paddling, wilderness survival instruction, and team games.
• Assist area guides with gear-up and gear-down processes required for adventure activities -Follow all safety and operational procedures as dictated by Outdoor School Management.
• Assist Outdoor School Management in addressing medical and behavioral concerns with parents or guardians.
• Communicate and collaborate with Outdoor School Management regarding equipment needs and ideas to improve camp programming.
• Demonstrate punctuality and reliable character in completing morning duties and greeting campers.
• Participate in team clean-up of all camp areas every afternoon and at overnight camp sites.
• Other duties as assigned.

Requirements 

• Must be 17 years of age or older.
• Previous experience working with youth in a camp or school environment.
• Highly motivated, energetic, and fun with an outgoing personality.
• Exhibits an honest and sincere passion for working with kids.
• Ability to work independently with a group of 10 or more campers.
• A current First Aid, CPR, & AED Certification – courses are offered by the Whitewater Center
• Flexibility to work evenings, weekends, holidays, and other Whitewater events as needed.

Preferred Qualifications

• Instruction experience in one or more of the following areas is highly recommended: whitewater kayaking, mountain biking, rock climbing, and/or survival techniques.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• 401K plan

 

Overview of Department

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

 

Apply HERE

Swiftwater Rescue Instructors at the Whitewater Center (Whitewater) provide Swiftwater and flood rescue training to public safety (Fire, EMA, Police) and military teams. This position is responsible for teaching a variety of classes including in-water, nighttime, and raft-based courses. Instructors must convey progressive and best-in-class techniques that enable program participants to save lives in emergency settings. Swiftwater Rescue Instructors are on-site, part-time employees that report to the Instruction team.

Responsibilities

• Facilitate Swiftwater, flood and boat-based instruction to groups with an informative and enjoyable approach while proactively managing the inherent risks involved with water rescue.
• Provide constructive and meaningful feedback to students to foster skill development.
• Engage in class planning sessions, utilize student-focused instruction techniques, and develop performance assessments.
• Execute all safety and operational processes involved in Swiftwater rescue instruction for up to Class IV whitewater.
• Practice thorough communication with the paddle sports team and aid where needed to ensure guest service standards and efficient operation across public-facing and instruction programs.
• Maintain accurate knowledge of activities, products and services offered by the Whitewater center.
• Other duties as assigned.

Requirements

• Clear and professional communication skills including public speaking and demonstration.
• Minimum of 2 years of experience guiding or whitewater kayaking in up to class III whitewater.
• Prior experience teaching or facilitating classes.
• Prior participation in Swiftwater classes.
• Instructor Course Requirements
  • Whitewater Level I and II Swiftwater and Flood Rescue Class
  • 5-day Instructor Candidate Course or Shadow Process
  • Whitewater guide safety check process
• Current First Aid, CPR & AED Certification – courses are offered by the Whitewater Center.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Preferred Qualifications

• Prior experience working in the fire or rescue field.
• ACA Whitewater Swiftwater Instructor certification.

Physical Demands 

• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to bend, lean, stand, and kneel on a regular basis and for sustained periods of time.
• Must be able to lift and move at least 50 pounds.
• Must be able to work outdoors for sustained periods of time and in all weather and environmental conditions.
• Must be able to work in shared spaces with other employees and customers.
• All positions at Whitewater require employees to report and work onsite at Whitewater locations.
• Must be able to work outdoors for sustained periods of time in all weather conditions.
• Must be able to instruct in front of large groups for up to 8 hours a day.
• Must be able to perform challenging maneuvers confidently and consistently in Class II-IV whitewater.
• Must be able to rescue participants in Class II-IV whitewater.

Benefits 

• Access to the Whitewater Center’s pass activities 
• Staff discount program and pro deals 
• 401K

Overview of Department 

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences. 

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply here

 

Team Development Facilitators at the Whitewater Center (Whitewater) provide challenging activities and insightful questions while leading groups through team development program options. Team Development programs include half and full-day experiences in High and Low Ropes, Wilderness Survival Instruction, and a variety of other tailored experiences. Paid training is available and required. Recruits must pass a written test and show proficiency in a skills assessment. This is an on-site, part-time, seasonal position that reports to the Land Sports Operations Manager.

Responsibilities

• Conduct team development programs with guests in the field.
• Lead groups safely and efficiently through a series of Whitewater activities and instruction.
• Assess group information and goals to create appropriate programming.
• Inspect courses and gear pre/post use in accordance with Whitewater Center policy.
• Complete various client and program documentation (inspections, reports, group plans, and assessments).
• Communicate with a diverse group of participants, co-workers, and supervisors in a clear and effective manner.
• Pass a written test, show proficiency in skill assessment and complete ongoing tests/assessments to maintain a current knowledge and programming base for team development.
• Other duties as assigned.

Requirements

• Demonstrate the ability to use sound judgment, always keeping safety the top priority.
• Excellent oral and written communication skills.
• Comfortable with public speaking, instructional presentations and asking questions during thought-provoking and challenging group discussions.
• Ability to provide clear and concise safety and activity instructions.
• Maintain a team-focused mindset by contributing with a positive, supportive, and professional attitude.
• Must complete or have current First Aid and CPR Certificate.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Preferred Qualifications

• Background or interest in Outdoor Education.
• Prior Facilitator experience is very helpful.

Physical Demands

• Must be able to work at a height of up to 120 feet, if facilitating High Ropes
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to bend, lean, stand, and kneel on a regular basis and for sustained periods of time.
• Must be able to lift and move at least 50 pounds.
• Must be able to work outdoors for sustained periods of time and in all weather and environmental conditions.
• Must be able to work in shared spaces with other employees and customers.
• All positions at Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater Center's activity passes
• Staff discount program and pro deals
• Non-Matching 401K plan

Overview of Department

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences.

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

Utility Staff at the Whitewater Center are responsible for providing friendly and responsive service to all guests at Whitewater. Utility Staff greet guests, assist servers, and maintain a positive dining experience. The Utility Staff is an on-site, part-time, hourly position that reports directly to the Front of House Managers.

Responsibilities

• Ability to provide a warm/outgoing greeting to guests as they enter the restaurant, manage waitlist and assign and seat guests accordingly.
• Communicate with other staff to ensure efficient seating, table utilization, and customer service.
• Maintain a tidy, clean, and organized restaurant environment.
• Assist servers with setting tables, food delivery, and clearing tables.
• Perform assigned side work tasks and efficiently make use of downtime.
• Maintain accurate knowledge of operating hours, activities, and products offered outside of Food and Beverage department.
• Other duties as assigned.

Requirements

• Excellent communication skills are a must.
• Ability to work in a fast-paced, team-oriented environment.
• Adhere to grooming and appearance standards.
• Flexibility to work evenings, weekends, holidays, and during Whitewater events as needed.

Physical Demands

• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to bend, lean, stand, and kneel on a regular basis and for sustained periods of time.
• Must be able to lift and move at least 50 pounds.
• Must be able to work outdoors for sustained periods of time and in all weather and environmental conditions.
• Must be able to work in shared spaces with other employees and customers.
• All positions at Whitewater require employees to report and work onsite at Whitewater locations.

Preferred Qualifications

• 1-2 years’ experience in a fast paced, casual dining restaurant.

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• 401K

Overview of Department

The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast-casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

 

Whitewater Kayak Instructors at the Whitewater Center are core members of the paddle sports team. Teaching students from a variety of demographics in private, group, and multi-day settings, Instructors will impart efficient techniques and convey their passion for the sport. Whitewater Kayak Instructors are part-time, seasonal, hourly employees and report directly to the Paddlesports Manager.

Responsibilities

• Facilitate whitewater kayak instruction for individuals and small groups with an informative and enjoyable approach while proactively managing the inherent risks involved with whitewater activities.
• Provide constructive, meaningful feedback to students in order to foster skill acquisition and long-term paddler development.
• Utilize differentiated, student-centered instruction techniques, exercise useful and purposeful practices, engage in instructional session planning, and develop performance assessments.
• Execute all safety and operational processes involved in kayak instruction for the Class II-IV artificial whitewater course.
• Practice thorough communication with the paddle sports team, and aid where needed to ensure guest service standards and efficient operation.
• Continue to improve and develop personally as a whitewater paddler.
• Maintain accurate knowledge of activities, products, and services offered by the Whitewater Center.
• Other duties as assigned.

Requirements 

• A minimum of 2 years of experience working for a whitewater outfitter within a kayak instruction program, a guiding program, or another similar experience.
• Current First Aid, CPR & AED Certification – courses are offered by the Whitewater Center.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Preferred Qualifications

• ACA Whitewater Kayak Instructor certification preferred.

Physical Demands

• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions.
• Must be able to lift and carry at least 50 pounds.
• Must be able to instruct and/or guide a minimum of 3 whitewater classes per day.
• Must be able to perform challenging maneuvers confidently and consistently in Class II-IV whitewater.

• Must be able to rescue students in Class II-IV whitewater.
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to work in shared spaced with other employees and customers.
• All positions at Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• 401K

Overview of Department

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

 

Apply HERE

The Land Sport Operations Supervisor at the Whitewater Center (Whitewater) assists in leading the team of front-line staff responsible for assisting and guiding guests through the Whitewater Center’s land-based activities. The ability to train and coach staff is critical to the success of this role, as is effective problem solving and strategic thinking. The Land Sport Operations Supervisor is an on-site, full-time, benefits eligible position that reports to the Land Sport Operations Manager.

Responsibilities

• Responsible for daily operations of all Land Sports activities alongside other Supervisors/Assistant Managers.
• Manage an efficient operation, demonstrate fiscal awareness, and continuously ensure the proper execution of tasks and utilization of resources.
• Ensure that the team maintains high safety standards and provides for excellent guest experience.
• Involvement in basic maintenance and inspections of all activity equipment and structures.
• Maintain up-to-date skill sets and abilities in all Land areas and provide field support as necessary.
• Other duties as assigned.

Requirements

• Strong understanding of operational systems for low/high challenge courses and climbing walls.
• Strong leadership and public speaking skills.
• Ability to effectively supervise a team.
• Self-motivated, adaptable, and focused on the guest experience.
• Current First Aid and CPR certification.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Preferred Qualifications

• A degree in Commercial Recreation, Outdoor Education, or related field.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 75 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401K
• Paid Time Off

Overview of Department

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

 

Apply Here

The Guest Services Assistant Manager at the Whitewater Center (Whitewater) is a key leadership position with a critical role in the fulfillment of the Whitewater Center brand promise of delivering high quality experiences. The Guest Services Department serves as the point of contact for all Whitewater Center guests to facilitate customer engagement at the facility. The Guest Services Assistant Manager assists in leading the team of front-line employees responsible for assisting and guiding guests through their visit. Employee recruitment, training, and coaching are critical to the success of this role, as is effective problem solving and strategic thinking. The Guests Services Assistant Manager position is a full-time, on-site, benefits-eligible role that reports to the Guest Services Manager.

Responsibilities

• Oversee the operation of various guest services locations and processes including pass sales, gear rentals, equipment storage, security, parking, custodial services, guest feedback, and inquiries.
• Execution of processes and procedures to ensure cleanliness, quality, consistent guest service delivery, and employees.
• Manage first encounters with guests and act as a first responder to guest needs and issues.
• Manage an efficient operation, demonstrate fiscal awareness, and continuously ensure the proper execution of tasks and utilization of resources.
• Participate in collaborative, strategic meetings with the aim of improving efficiency and guest experience.
• Oversee the recruiting, training, scheduling, coaching, and day-to-day management of Guest Services employees.
• Ensure that employees create a friendly and welcoming atmosphere for all guests and have in-depth knowledge of the organization, products, and services offered.
• Other duties as assigned.

Requirements

• 3 years of management-level experience in guest services, customer service, or the hospitality industry.
• Excellent customer service and communication skills.
• Ability to work well under pressure in a calm, mature, process-driven manner.
• Ability to process unique circumstances and provide positive resolution.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Preferred Qualifications

• A Bachelor’s Degree in Business, Hospitality, Management, or another related field.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401K
• Paid Time Off
   

Overview of Department

The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center.

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

Operations Managers at the Whitewater Center (Whitewater) oversee the daily operations of multiple business units. This position is an on-site, full-time, benefits eligible role that reports directly to the Director of Operations.

Responsibilities

• Lead, motivate and support a large team within a high volume and a demanding environment.
• Develop, implement, and maintain quality assurance and safety protocols.
• Leverage business metrics and trends to drive performance and maximize profit and revenue.
• Utilize key tools and metrics to measure team results and hold the team accountable to established goals and objectives.
• Be a key leader in the planning and execution of existing and new programming.
• Accountable for P&L of various business units.
• Other duties as assigned.

Requirements

• Bachelor’s degree in Management, Business, Hospitality, Outdoor Recreation or equivalent.
• 5+ years of experience in management and/or leadership.
• Experience managing P&L.
• Ability to think critically and be proactive.
• Excellent Microsoft Office skills.
• Flexibility to work evenings, weekends, holidays and during Whitewater events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401(k)
• Paid Time Off

Department Overview

Marketing, Finance, and Human Resources professionals work to advance Whitewater’s mission, cultural goals, and brand communication. These positions support all employees and facilitate guest touchpoints both on-site and externally.

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

 

Apply here

Event Coordinators at the Whitewater Center (Whitewater) are responsible for booking and processing all private group events at the facility and helping with the execution of all public events. Event Coordinators must fulfill the needs of all inbound group inquiries including program determination, proposal generation, and execution on the day of events.

This position can be an on-site, full-time, benefits-eligible position or; an on-site seasonal position that works full-time from May – September.

Responsibilities:

• Communicate with clients in a polite, clear, and confident manner using a variety of mediums – email, phone, and face-to-face interaction.
• Answer questions regarding group outings, activities, venues, and catering, providing clients with guidance to best match Whitewater products with their needs.
• Provide a detailed review of products and services purchased, requirements to participate, and an overview of what to expect upon arrival. 
• Prepare for all group reservations to ensure a pleasant and efficient check-in, including printing wristbands and giving welcome talks.
• Input group inquiry information for lead tracking and follow-up, and develop relationships with Whitewater Center clients to encourage repeat bookings.
• Facilitate tours of the Whitewater Center’s activities and facilities for potential and returning clients.
• Collaborate with all departments to ensure the best possible experience for each group outing.
• Maintain accurate knowledge of activities, products, and services offered by the Whitewater Center.
• Other duties as assigned.

Requirements

• Able to work well under pressure and make decisions independently.
• Resourceful and takes a solution-focused approach to conflict and provide positive resolution.
• Outgoing, friendly, confident candidates with excellent communication skills.
• Adhere to grooming and appearance standards.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Preferred Qualifications

• A Bachelor’s Degree in Business, Hospitality, or another related field.
• Prior experience in customer service, sales, or another related area.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401K
• Paid Time Off

Overview of Department

The Events Department professionals work to advance Whitewater’s mission, cultural goals, and brand communication. These positions support all employees and facilitate guest touchpoints both on-site and externally.

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

Description
The Whitewater Center offers a variety of part-time and seasonal positions at the world's premier outdoor center. Whitewater employees are responsible for delivering exceptional experiences through outdoor activities, summer camps, field trips, instruction, team-building programs, festivals, races, competitions, and food/beverage services. We are seeking team members that engage with guests and deliver high-quality programming through every facet of the operation. Our primary goal is to find motivated, bright, hardworking, and dedicated individuals. Departments include Outdoor Sports, Food and Beverage, and other Hospitality functions.

Requirements
No previous technical skillset is required. Whitewater employees will train and teach the hard skills required for each role. Age requirements vary by job and the responsibilities undertaken. The minimum age for any applicant is 16, but some positions require a higher minimum age. Candidates with broader availability are preferred; limited availability may impact an applicant’s employment potential.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Additional Info
The placement in a specific role will be determined at a later phase in the selection process. The applicant’s interest in a specific job and any existing technical skills, along with the Whitewater Center’s current needs, will be considered before a job offer is extended. Applicants interested in a specific opportunity should state their employment preferences in the online application.

Benefits
Access to Whitewater Center's pass activities

Staff discount program and pro deals

401K

Overview of Departments

Outdoor Activities

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences.

Administration

Marketing, Finance, and Human Resources professionals work to advance Whitewater’s mission, cultural goals, and brand communication. These positions support all employees and facilitate guest touchpoints both on-site and externally.

Guest Services

The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center.

Food and Beverage

The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast-casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining.

Facilities

The Facilities Department is responsible for facility maintenance, water quality, construction, landscaping, and trail development. The department oversees inspections, repairs, maintenance, and safety of the Whitewater Center’s activities and infrastructure.

Working at Whitewater  

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

 Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

Line Cooks at the Whitewater Center (Whitewater) are responsible for cooking and preparing a variety of food products according to specified recipes and guest specifications. Line Cooks are on-site, and can either be hired as full-time hourly, benefits eligible employees or part-time hourly employees reporting directly to the Executive Chef. 

Responsibilities

• Safely prepare a variety of food products using various kitchen equipment including, but not limited to, broilers, ovens, grills, fryers, and sharp knives.
• Understand and consistently comply with portion sizes and recipe specifications as described on recipe cards.
• Maintain a clean and sanitary workstation including tables, shelves, walls, grills, broilers, fryers, pasta cookers, sauté burners, convection oven, flat top range, and refrigeration equipment.
• Operate and read a kitchen display system to create dishes according to guest specifications.
• Be able to fill in as needed to ensure smooth and efficient operation within the kitchen.
• Other duties as assigned.

Requirements

• No prior restaurant experience is needed.
• Must have excellent communication skills.
• Flexibility to work evenings, weekends, holidays, and during Whitewater events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Preferred Qualifications

• 1-2 years kitchen experience in a fast-paced, casual dining environment.

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• 401K
• Health, Dental, Vision, FSA (FT Only)

 

Overview of Department

The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast-casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

Assistant Kitchen Managers at the Whitewater Center (Whitewater) are responsible for supporting daily operations of the kitchen while also providing professional leadership and direction to the back-of-house team. They must have the ability to reflect the attitude, values, and brand of the Whitewater Center and be passionate about every aspect of the job. The Assistant Kitchen Manager will ensure that all recipes, food preparations, and presentations meet restaurant specifications and quality standards while maintaining a safe and orderly work area. This is a full-time, benefits-eligible role that reports directly to the Kitchen Manager.

Responsibilities

• Perform and delegate all opening and closing duties according to HACCP, food safety, and cleanliness standards.
• Maintain constant communication with the Kitchen Manager and the BOH team to ensure proper levels of food products and supplies in all locations based on par levels and business needs.
• Maintain up-to-date recipe books and ensure kitchen staff follow all recipes and plating specifications.
• Manage staffing levels during shifts.
• Communicate successes and areas for improvement with entire management team.
• Maintain cleanliness of all equipment, supplies, and work areas by delegating and managing daily and weekly duties to the team.
• Maintain a friendly, courteous, and professional relationship with all guests, management team, and employees.
• Uphold high levels of personal hygiene and proper uniform standards while setting an appropriate example for all staff.
• Other duties as assigned.

Requirements

• Excellent customer service and communication skills.
• Compliant with all company and departmental rules and regulations, policies, and procedures.
• Ability to read, write and communicate verbally in English.
• Ability to perform basic math.
• Able to perform all skills associated with the station you are assigned in the kitchen or as directed.
• Food Safety Certified or ability to obtain within 30 days.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain up to a mile or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401K
• Paid Time Off

Overview of Department

The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast-casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

 

Apply Here

The Assistant Operations Manager at the Whitewater Center will aid in the oversight of daily operations for multiple business units. This position is an onsite, full-time, benefits-eligible role that reports directly to the Operations Manager.

Responsibilities:

• Support Operations Manager in day-to-day operations.
• Lead, motivate and support a large team within a high volume and demanding environment.
• Aid in the development, implementation, and maintenance of quality assurance and safety protocols.
• Utilize keys tools and metrics to measure team results and hold the team accountable to established goals and objectives.
• Be a key leader in the planning and execution of existing and new programming.
• Other duties as assigned.

Requirements:

• Bachelor’s degree in management, Business, Hospitality, Outdoor Recreation or equivalent.
• 3+ years of experience in management and/or leadership.
• Ability to think critically, be proactive and be a self-starter.
• Excellent Microsoft Office skills.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401K
• Paid Time Off

Overview of Department

Marketing, Finance, and Human Resources professionals work to advance Whitewater’s mission, cultural goals, and brand communication. These positions support all employees and facilitate guest touchpoints both on-site and externally.

Working at Whitewater 

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures 

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

Trail Technicians at the Whitewater Center are responsible for sustaining and developing the Trail System. The Whitewater Center conserves and maintains 1,300 acres of land in Charlotte, NC with over 30 miles of developed, mixed-use trails. This is an on-site, full-time, hourly, benefits eligible position that reports directly to the Trail Maintenance Manager.

Responsibilities

• Perform all aspects of trail maintenance and construction as assigned by the Trail Maintenance Manager.
• Responsibilities include building of new segments of mixed-use trail as well as performing rehabilitation and restoration on existing trail.
• Clean, repair, and construct drainage systems
• Help with the installation of log and rock retainer bars and steps.
• Construct and inspect bridges and other man-made elements.
• Maintain trail features such as causeways, riprap and rock armor structures, and cribbing trail tread.
• Comply with department and company policies including standards for work quality, safety, and operations.
• Regularly assist the Race Manager and Events team with the planning, preparation, and execution of trail races and events.
• Assist other teams with projects and assignments as needed.
• Other duties as assigned.

Requirements

• Experience in trail maintenance and conservation.
• Proficiency working with a variety of trade tools – shovels, picks, McLeods, rakes, axes, Pulaskis, various types of saws (e.g., pole, hand etc.), loppers, chisels, sledgehammers, single jacks, rock bars, measuring tapes, levels, squares, ropes, etc.
• Ability to read and interpret documents with strong attention to detail – e.g., safety rules, operation and maintenance instructions, and other manuals.
• Ability to work in a fast-paced, team-oriented environment.
• Flexibility to work evenings, weekends, holidays, and during Whitewater events as needed.

Physical Demands

• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to bend, lean, stand, and kneel on a regular basis and for sustained periods of time.
• Must be able to lift and move at least 50 pounds.
• Must be able to work outdoors for sustained periods of time and in all weather and environmental conditions.
• Must be able to work in shared spaces with other employees and customers.
• All positions at Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• Medical, Dental, Vision, FSA
• 401(k)

Overview of Department

The Facilities Department is responsible for facility maintenance, water quality, construction, landscaping, and trail development. The department oversees inspections, repairs, maintenance, and safety of the Whitewater Center’s activities and infrastructure.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply Here

The Climbing Program Supervisor at the Whitewater Center (Whitewater) assists in leading the team of front-line staff responsible for assisting and guiding guests through the Whitewater Center’s land-based activities. The ability to train and coach staff is critical to the success of this role, as is effective problem solving and strategic thinking. The Climbing Program Supervisor is an on-site, full-time, benefits eligible position that reports to the Land Sport Operations Manager. 

Responsibilities

• Responsible for daily operations of all Land Sports activities alongside other Supervisors/Assistant Managers.
• Manage an efficient operation, demonstrate fiscal awareness, and continuously ensure the proper execution of tasks and utilization of resources.
• Ensure that the team maintains high safety standards and provides for excellent guest experience.
• Involvement in basic maintenance and inspections of all activity equipment and structures.
• Maintain up-to-date skill sets and abilities in all Land areas and provide field support as necessary.
• Assist events team with climbing competitions.
• Other duties as assigned.

Requirements

• Strong understanding of operational systems for climbing walls.
• Ability to lead climb, belay, and operate mechanical ascenders, adjustable daisy chains, and ladders.
• Consistently forerun boulder problems up to V7 and routes up to 5.12 minimum
• Strong leadership and public speaking skills.
• Ability to effectively supervise a team.
• Self-motivated, adaptable, and focused on the guest experience.
• Current First Aid and CPR certification.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Preferred Qualifications

• A degree in Commercial Recreation, Outdoor Education, or related field.
• CWI Certification

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 75 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

Access to Whitewater Center's pass activities
 Staff discount program and pro deals
 Health, Dental, Vision, FSA
 401K
 Paid Time Off

Overview of Department

The Outdoor Activities Department is responsible for leading and supporting experiences in a variety of water and land-based sports. The department also instructs guests through the Whitewater Center’s Outdoor School and Summer Camps. Outdoor Activities employees engage with guests through an assortment of pass activities and help create memorable outdoor experiences.

Working at Whitewater 

 Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

 Legal Disclosures 

 The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply here

The Banquet Supervisor at the Whitewater Center (Whitewater) assists in the planning, preparation, execution, and breakdown associated with all programming and events that require space and catering. The catering team provides service for a diverse range of clientele – including, but not limited to, corporate groups, community-based organizations, students, military, weddings, and consumers of public Whitewater events. Successful execution of each event will require effective communication and collaboration with Food & Beverage, Events, Group Sales, and other operational departments onsite. The Banquet Supervisor is a full-time hourly, on-site, benefits-eligible position and reports directly to the catering manager.

Responsibilities

• Work closely with the kitchen/group sales staff to ensure precise Event Orders.
• Assist in inventory oversight of all catering supplies and order as needed.
• Ensure standards for food quality, food presentation, and venue appearance are met.
• Execute scheduled room flips, set-up, breakdowns, etc.
• Ensure space is kept clean and organized before, during and after rental.
• Develop a thorough understanding of all requirements and expectations for upcoming events.
• Other duties as assigned.

Requirements

• Exceptional service skills, strong attention to details, and a professional demeanor.
• Ability to problem solve, prioritize, and execute multiple tasks.
• Flexibility to work early mornings, evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to the Whitewater Center’s pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401(k)

Overview of Department

The Food and Beverage Department delivers exceptional, chef-driven culinary service to Whitewater guests. Whitewater is home to diverse and ever-evolving food and beverage outlets, including full-service and fast casual dining options. In addition, the Food and Beverage Department oversees catering for private events and Adventure Dining.

Working at Whitewater

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

 

Apply here

The Guest Services Supervisor at the Whitewater Center (Whitewater) assists in leading the team of front-line staff responsible for consistently creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests during the pass sales process, equipment rentals, and the Outfitters retail store. The ability to train and coach staff is critical to the success of this role, as is effective problem solving and strategic thinking. This position is an on-site, full-time, hourly role that reports directly to the Guest Services Manager.

Responsibilities

• Responsible for the daily operations of the Guest Services department including opening and closing procedures.
• Responsible for ensuring that the team maintains high communication standards and provides excellent guest service.
• Train, coach, supervise, and advise on scheduling for all employees.
• Primarily field-focused leadership to maintain efficiency and productivity at Guest Service locations.
• Maintain up-to-date skill sets and abilities in activity policies and procedures and provide support as necessary.
• Other duties as assigned.

Requirements

• Strong leadership, public speaking, and collaboration skills.
• Problem-solving mindset, with a desire to provide a positive guest experience.
• Excellent customer service and communication skills.
• Ability to think critically and make decisions independently.
• Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.

Physical Demands

• Must be able to work outdoors for sustained periods of time in all weather and environmental conditions. 
• Must be able to lift and carry at least 50 pounds. 
• Must be able to bend, stand, lean, and kneel on a regular basis and for sustained periods of time.
• Must be able to safely self-transport over uneven terrain or in a confined space.
• Must be able to work in shared spaces with other employees and customers.
• All positions as Whitewater require employees to report and work onsite at Whitewater locations.

Benefits

• Access to Whitewater Center's pass activities
• Staff discount program and pro deals
• Health, Dental, Vision, FSA
• 401(k)

Overview of Department

The Guest Services Department is responsible for creating a friendly and welcoming atmosphere for all guests. The department provides exceptional customer care and clear communication with guests. Guest Services manages event production, private groups, retail operations, and all pass sales at the Whitewater Center.

Working at Whitewater  

Whitewater’s mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join. 

Legal Disclosures

The Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. The Whitewater Center is an employer that participates in the E-Verify program.

Apply here