Under Canvas West Yellowstone

Profile Jobs

Summary

As a Front Desk Supervisor with Under Canvas, you are responsible for the operation of the Front Desk and the supervision of the Camp Concierges and Night Audits. You will engage with guests from the moment they arrive on site through the duration of their stay. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. This is a seasonal, hourly position and includes team member housing for the duration of employment. 

Competencies

• Effective Communication
• Adaptagility
• Decision Making
• Initiative

Key Responsibilities

• Maintain composure, take-action, are resourceful, and solutions-minded in unpredictable situations such as weather, diverse needs of guests, or incidents on property
• Provide clear, accurate, complete, and timely communication
• Learn and share your knowledge of local culture, activities, and adventure activities
• Anticipate workflow and appropriately delegate tasks
• Ability to independently resolve guest recovery situations while Assistant General Manager/General Manager are not present
• Find ways to streamline processes to maximize efficiency and resource use
• Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you create a warm welcome for guests and visitors
• Greet and check in guests at the reception desk before assisting them with transportation to their tent. taking them on a tour of the camp, showcasing our amenities, activities, and food and beverage services
• Your positive attitude, ability to listen to guests, and predict and respond to their needs in a timely manner for the duration of their stay will lead to consistently positive guest feedback
• Participate in weekly and daily meetings to ensure the Camp Concierges and Night Audit are well informed about activities offered on site as well as off site, upcoming events or groups, and any other special events or arrivals
• Reconcile accounting ledgers, make accounting adjustments, process credit cards, and prepare billing
• Ensure you are working efficiently with available resources
• Ability to meet deadlines and scheduling needs
• Assist management in hiring, training, scheduling, and coaching employees.
• Properly assign rooms based on inventory, requests, and guarantees.
• Lead the front desk team in Under Canvas sustainability efforts.
• Work with housekeeping supervisor to ensure all lost and found items are properly handled.
• Develop and maintain a great relationship among your team members creates a warm and fun environment where all feel welcome and appreciated.
• Other duties as assigned

Preferred Qualifications

• High School Diploma/GED 
• 1+ years of prior supervisor experience
• Experience in and/or ability to utilize POS and reservations systems
• Ability to influence others, lead and work as a team
• Solutions-oriented mindset
• Strong customer service and team leadership skills
• Attention to detail
• Strong Communication skills; genuine, outgoing, friendly, and dynamic

Additional Information

• Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
• Able to stand and move for long periods of time
• Operate guest transport carts and/or property vehicle
• Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday
• Bend and stoop
• This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.

 

COMPENSATION AND BENEFITS:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

Health Insurance
Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts
Industry discounts for outdoor brands
Gym membership discounts
Lifestyle partner brand discounts

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind. 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas. 

Summary

As a Housekeeping Supervisor, you play an important role in creating a memorable first impression for our guests from the moment they enter their tent. We pride ourselves on providing guests with a camping experience that includes all the comforts and luxury of home. Your role is to lead a team of housekeepers to provide guests with a consistently clean and comfortable environment in their tent for the duration of their stay. You will work side-by-side with your team to deliver results. This is a seasonal, hourly position and includes the option of team member housing for the duration of employment.

Competencies

• Effective Communication
• Adaptagility
• Decision Making
• Initiative

Key Responsibilities

• Think critically to respond and react quickly to ever changing situations on property
• Be an active listener, an approachable leader, and available to lend support
• Interact regularly with all co-workers and guests
• Meet regularly with camp leadership to ensure overall camp success and guest satisfaction
• Anticipate workflow and appropriately delegate tasks
• Find ways to streamline processes to maximize efficiency and resource use
• Lead by example
• Inspire your team to be engaged and committed to excellence, celebrating team results
• Work with front desk supervisor to ensure all lost and found items are properly handled
• Prioritize cleaning rooms based on inventory, requests, and guarantees
• Assist management in hiring, training, scheduling, and coaching team members
• Lead the housekeeping team in Under Canvas sustainability efforts
• Lead your team to meet deadlines by while maintaining high standards
• Develop trust and mutual respect among the team
• Participate in weekly and daily meetings to ensure the Housekeepers are well informed about, upcoming events or groups, and any other special events or arrivals
• Inspect what you expect from your housekeepers and provide timely, constructive feedback
• Ensure you are appropriately staffed and working efficiently with available resources
• Other duties as assigned

Preferred Qualifications

• High School Diploma/GED
• Prior housekeeping management
• Ability to set clear expectations and lead a team
• Attention to detail
• Strong communication skills
• Understanding of property management systems
• Solutions-oriented mindset

Additional Information

• Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
• Able to stand and move for long periods of time
• Operate guest transport carts and/or property vehicle
• Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday
• Bend and stoop
• This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.

 

COMPENSATION AND BENEFITS:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in:

Health Insurance
Heavily discounted tents for Under Canvas family and friends stays
Bar N Ranch lodge and cabin discounts
Industry discounts for outdoor brands
Gym membership discounts
Lifestyle partner brand discounts

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind. 

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas. 

Camp Facilities Technician 1&2: As a Camp Facilities Technician, you work closely with the Facilities Supervisor and Manager to ensure our glamping location is well-maintained, safe, and operational for our team members and guests. You play an important role in our success by performing daily maintenance, repairs, and general upkeep of our tents, amenities, equipment, and property. Depending on the camp location, the nature of work performed will vary from basic upkeep (Facilities Technician 2) to more technical functions such as mechanical, electrical, and plumbing (Facilities Technician 1). This is a seasonal, hourly position that includes a housing option for the duration of employment.

Responsibilities

• General upkeep of tents, plumbing systems, propane gas water heaters, stove pipes, decks, trailers, vehicles, generators, solar power equipment and more
• Perform day-to-day maintenance and repair work at a camp location consisting of up to 40 -102 high-quality outdoor tents with plumbing, communal structures with showers and toilets, laundry facilities, restaurants, common areas, fire pits, outdoor activities, and equipment
• Work alongside facilities team members, under the direction of the Facilities Manager, on related tasks and in across multiple departments as needed
• Work efficiently to meet deadlines while maintaining high standards
• Other duties as assigned

Competencies

• Effective Communication
• Adaptagility
• Concern for Safety
• Attention to Detail
• Initiative
• Problem Solving
• Collaborating with Others

Education

• High School (High school diploma) or GED

Working Conditions

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
• Ability to lift 30 lbs independently; all lifts over 50 lbs. require assistance from a co-worker
• Able to stand and move for long periods of time

Preferred Qualifications

• Two or more years of experience performing corrective, preventative, or general maintenance and repair work, preferably in customer-focused, outdoor environments, hotels, or hospitality with minimal direction, preferably skilled in plumbing, septic, propane, and generators
• Outdoor enthusiast: ability to work long, flexible hours outdoors in heat and cold
• Team-player with strong problem-solving skills

Knowledge

• Electrical Systems (Intermediate)
• Hand and Power Tools (Intermediate)
• Plumbing (Intermediate)
• Safety Standards (Intermediate)

Additional Information

• Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts
   

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

As a Housekeeper, you play an important role in creating a memorable first impression for our guests from the moment they enter their tent. Under Canvas is known for providing guests with a glamping experience that includes all the comforts and luxury of home, your role is to ensure our tent accommodations are clean, well-maintained, replenished with consumables, and ready for our guests to enjoy their stay. This is a seasonal, hourly position and includes an option for employee housing for the duration of employment.

Responsibilities

• Interact regularly with co-workers and guests in a genuine, professional manner
• Report concerns that need attention to the Housekeeping Supervisor in a timely manner
• Demonstrate the ability to problem solve independently or in collaboration with your team and/or supervisor
• Eagerly seek opportunities to ensure guests’ requests have been fulfilled in a timely and efficient manner
• Take pride in following protocol by meticulously and consistently ensuring our tents are clean, well-stocked, and ready to welcome our guests
  • This includes changing bedding with fresh linens, sweeping floors, sanitizing the personal space, dusting, and organizing
• Work effectively with a team of housekeepers, under the direction of the Housekeeping Supervisor, to ensure all tasks are successfully completed
• Work efficiently to meet deadlines while maintaining high standards

Competencies

• Effective Communication
• Adaptagility
• Concern for Safety
• Attention to Detail
• Client Focus
• Collaborating with Others
• Professionalism
   

Education

• High School (High school diploma) or GED
   

Working Conditions

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events.
• Ability to lift 30lbs independently; all lifts over 51 lbs. require assistance from a co-worker.
• Able to stand and move for long periods of time.
   

Preferred Qualifications

• Prior housekeeping experience preferred
• Ability to follow direction.
• Strong communication skills.
• Friendly Team-Player.
   

Additional Information

• Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts
   

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

As a Night Auditor, you play a critical role in maintaining the camp operations overnight, including serving as the primary point of contact for guests during your shift, and assisting with accounting tasks. We cater to a diverse range of guests including groups, families, and individuals varying in age, interests, and with various degrees of comfort in outdoor elements. Your goal is to ensure our guests have everything they need to relax and enjoy being outside together with family, friends, and nature. This is a seasonal, hourly position and includes the option for employee housing for the duration of employment.

Responsibilities

• Greet and check in guests at the reception desk, showcasing our amenities, and activities 
• Provide clear, accurate, complete, and timely communication
• Confidently take action, quickly step in to help others, and make sound decisions with minimal direction
• Eagerly seek opportunities to ensure guests have everything they need
• Your love of the outdoors combined with your commitment to delivering high standards of customer service will be critical as you respond to the needs of guests and visitors 
• Ability to have and give knowledge of the camp, maintain a positive attitude, provide listening skills, and the ability to predict and respond to guests needs in a timely manner will be paramount in preforming assigned job duties
• Learn and share your knowledge of local culture, activities, and adventure activities
• Reconcile accounting ledgers, make accounting adjustments, process credit cards, and prepare billing
• Collaborate and interact professionally with guests and co-workers
• Work efficiently to meet deadlines while maintaining high standards

 

Competencies

• Effective Communication
• Adaptagility
• Auditing
• Attention to Detail
• Client Focus
• Professionalism

 

Education

• High School (High school diploma) or GED

 

Working Conditions

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
• Ability to lift 30lbs independently; all lifts over 51 lbs. require assistance from a co-worker
• Able to stand and move for long periods of time

 

Preferred Qualifications

• Minimum two years of experience in Customer Service, preferably in hospitality or hotels
• Customer focus and friendly
• Solutions-oriented and attention to detail
• Ability to work overnight shifts
• Communication skills

 

Additional Information

• Housing Option Included | Competitive Pay | Beautiful Locations | Great Culture | Travel | Team Member Discounts

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of Under Canvas.

This is a unique opportunity to work outdoors close to some of the country’s most popular national parks. As an Operations Manager, you partner closely with the General Manager (GM) and Assistant General Manager (AGM) to ensure the camp delivers exceptional guest experiences. The Operations Manager serves as an expert in customer service and operational processes, collaborating daily with team members from front desk, maintenance, housekeeping, and food & beverage.  The Operations Manager would be directly responsible for managing the Camp Concierge, Guest Experience Coordinator, and Housekeeping teams. Together with the GM and AGM, the Operations Manager communicates goals and expectations to the team and assists where needed.

Competencies

• Effective Communication
• Inspiring Others
• Decision Making
• Adaptagility
• Fostering Learning and Development
• Initiative
• Planning and Organizing

Key Responsibilities

• Cross trained in multiple property departments
• Think critically to respond and react quickly to ever changing situations on property
• Deliver clear expectations to the team in all operational areas
• Professional in all internal and external communications
• Maintain a positive and open-minded attitude
• Help and support guest and team member issues quickly and efficiently
• Assist in interviews and hiring
• Observe corrective action delivery to team members
• Delegate tasks ensuring follow through and completion
• Able to run the camp and work independently with minimal oversight
• Find ways to streamline processes to maximize efficiency and resource use
• Establish and maintain relationships with local businesses and communities
• Assist with the development of creative outlets to engage team members and show appreciation or recognition on a consistent and regular basis
• Be growth oriented
• Evaluate, develop, and report on NPS and eNPS action plans
• Monitor financial performance to drive business decisions
• Create synergy across property departments through strong leadership
• Meet with team members to support their growth and development
• Create positive work environment that is guest-focused
• Ensure that all camp-level SOPs and expectations are implemented, updated, and maintained
• Collaborate with other members of camp management and the corporate team
• Responsible for oversight of approval, time and attendance and payroll, for the entire Rooms department
• Prioritize tasks effectively
• Participate in camp level and company-wide meetings
• Submit high quality work products in a timely manner
• Respond to guest reviews in the established time period

Preferred Qualifications

• High School (High school diploma) Diploma or GED (High school diploma) or applicable work experience
• Experience in a supervisory position for at least 1 year, hospitality experience preferred, but not required
• Must have a valid driver’s license
• Competently perform duties in absence of GM and AGM
• Demonstrated commitment to delivering high quality customer service
• Goal-oriented, results-driven, strong interpersonal and communication skills
• Communicate in a clear and professional way
• Interact with a friendly, enthusiastic, positive attitude
• Demonstrate sound judgement, follow direction, and take decisive appropriate action
• Learn, embrace, and train team on company policies, practices, and procedures
• Strong organizational skills to execute and prioritize multiple tasks
• Able to influence and inspire teams
• Ability to work independently and meet deadlines on assigned projects
• Proficiency in Microsoft Office Suite and in HMS and POS systems
• Participate in educational and training opportunities
• Understanding of property management systems

Additional Information

• Ability to work outdoors for long periods of time, including during extreme heat and cold or weather events
• Ability to lift 30lbs independently; all lifts over 31 lbs. require assistance from a co-worker
• Stand and walk over slippery and/or uneven natural walking surfaces for majority of workday
• Bend and stoop
• Observe and respond to dangerous situations
• Operate guest transport carts and/or property vehicle
• This position is contingent upon the satisfactory completion of a motor vehicle records check, if requested by Under Canvas.
• This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of Under Canvas.

 

COMPENSATION AND BENEFITS:

Under Canvas strives to provide a comprehensive benefits and compensation package that addresses the needs of our team members. In addition, they can participate in the company’s health insurance plan, 401(K), purchase gear from industry pro-deal programs, and take advantage of Under Canvas’s team member purchase plan. 

Under Canvas is an Equal Employment Opportunity Employer who prohibits discrimination, harassment, and retaliation of any kind.