Front Office Manager
Mountain Sky Guest Ranch
Montana
Join us at Mountain Sky Guest Ranch and deliver exceptional hospitality in beautiful MT!
Currently recruiting for the season from April 6th, 2026 to October 31st, 2026.
Since 1929, Mountain Sky has offered guests and staff Montana’s majestic natural setting and a chance to reconnect with the land – and each other.
Located just 30 scenic miles north of Yellowstone National Park in Montana's beautiful Paradise Valley.
Just 30 scenic miles north of Yellowstone National Park in Montana’s beautiful Paradise Valley, Mountain Sky Guest Ranch is the perfect place for the outdoor enthusiast. Horseback riders, hikers, mountain bikers, kayakers, fly-fisher folk, whitewater rafters, rock climbers and naturalists all find themselves drawn here season after season, along with the individuals who simply seek to live and work in a peaceful mountain setting in the heart of Yellowstone Country.
While the ranch opens May 5 and closes at the end of October, many of our 100+ staff members work during our family season, which runs early-June through August. If you are a seasonal worker we encourage you to apply early as we are always looking for individuals who can work our expanding 6 month season. We have many positions available for those college students and others who are looking for 3 months of summer work, or a possible internship.
This is so much more than a job.
During the interview process, we try our best to describe the environment, the job, and the connections that staff form with guests, with their coworkers and with nature. Despite our best efforts, however, we eventually learn that this experience goes far beyond what our words can convey.
While you can read on in greater detail below, we'll summarize the experience with this: You will work hard, alongside fellow staff and the management team, as we tirelessly strive to provide our guests with the most incredible experience possible; you will play hard, getting to experience the endless recreational opportunities and natural wonders that Yellowstone country has to offer; and you will experience all of this with a group of adventurous, hard-working, personable and fun-loving people that will become lifelong friends.
Last season, 80% of our families chose to re-book at the end of their stay, and staff interaction with our guests is the single most important ingredient to our success. We’re looking for people who understand the importance of a friendly smile and a kind word. Our guests aren’t here to be served by a staff that is ‘seen but not heard’… they want to hear your story, share a laugh, and experience true western hospitality at its finest.
Our staff members are personable, adventurous, hard-working, honest, and are willing to pitch in when they see that a helping hand is needed. Finally, we’re looking for people with a desire and a willingness to learn. Rather than departmentalize, we give our entry-level Guest Services staff the opportunity to work a variety of jobs in order to gain a better understanding of the operation as a whole and to better prepare them for whatever may come in the future.
Room and board is provided to all Mountain Sky staff members. Staff accommodations are mostly communal (shared cabins) with private accommodations reserved for managers, returning senior employees or elder staff members. Mountain Sky provides linens, comforters, pillows, and towels for staff members. There is sufficient storage space on the ranch for personal belongings. There are two staff lodges on the ranch which provide ample space for indoor recreation, along with a place to do laundry. Staff members are allowed to respectfully use all ranch facilities including our golf course, workout facility, sauna and steam room, swimming pool, and more.
Staff meals are provided 3 times per day in our staff dining room. Our hearty staff buffets provide a wide variety of options, and a refrigerator is kept fully stocked with food in the staff dining area for snacks, missed meals, and for the storage of specialty food items that staff members may purchase if they have strict dietary guidelines.
Not only do employees have access to the full facility, but they are also encouraged to participate in guest activities free of charge – so long as there is availability. Horseback rides, guided hikes, fly-fishing instruction, golf and whitewater rafting trips are just a few of the activities you’ll have the opportunity to experience.
A competitive seasonal salary, free room and board, a beautiful mountain environment, access to Yellowstone National Park, use of our world-class facilities and activities, and the opportunity to mingle with our amazing guests and staff from all over the world… who could ask for anything more? The friendships you make, the skills you learn, and the memories you’ll form will last you a lifetime.
Many staff members staying for the 3 month summer season choose to fly to Montana. The closest airport to Mountain Sky is in Bozeman, Montana (BZN), and we will provide ground transportation from the Bozeman airport to Mountain Sky once we have your flight details.
If you are staying with us for the entire six months, or want a bit more independence to explore the area, bringing a car to the ranch is the best option. Many staff carpool to the ranch from all over the country – a great way to get to know your co-workers while saving some gas money!
There are plenty of opportunities for adventure in the heart of Yellowstone Country. The Gallatin National Forest (just a 10-minute walk from our lodge), Yellowstone National Park, the Absaroka-Beartooth Mountains, the Crazy Mountains, the Bridger Mountains, and the Gallatin Canyon area all provide excellent opportunities for hiking, horseback riding, mountain biking, rock climbing, and camping. Big Creek and the mighty Yellowstone River offer fishing, rafting, and kayaking opportunities. Livingston is a 45-minute drive and offers a quaint downtown with great restaurants and a vibrant artistic community. Bozeman is an hour drive and is home to Montana State University and the Museum of the Rockies, as well as a great variety of coffee shops, stores, restaurants, and bars. Local haunts like the Pine Creek Lodge, The Old Saloon in Emigrant, and Chico Hot Springs are always staff favorites, and feature live music and great food without the long drive.
Montana
Join us at Mountain Sky Guest Ranch and deliver exceptional hospitality in beautiful MT!
Please note this is a year-round position and we are looking for an immediate start.
The Front Office Manager is responsible for leading all front office and reservations functions at Mountain Sky Guest Ranch. This role serves as the first impression and ongoing point of contact for guests, ensuring an exceptional experience from initial inquiry through post-stay follow-up.
This position combines leadership, guest services, and operational oversight—managing daily front office operations, supervising staff, optimizing reservations processes, and collaborating across departments to deliver a seamless and personalized guest experience. The Front Office Manager plays a key role in driving occupancy, maximizing revenue opportunities, and upholding the ranch’s high standards of hospitality.
Role and Responsibilities
Leadership & Team Management
• Lead, train, and support front office team members
• Foster a positive, collaborative, and service-driven team culture
• Set clear expectations and ensure adherence to company policies and procedures
• Create schedules and ensure adequate coverage for all front office functions
• Track front office payroll
• Provide ongoing coaching, feedback, and performance management
• Step in to support team operations during peak times or staffing gaps
Guest Communications & Experience
• Ensure warm, professional, and high-quality guest experience from first contact through departure
• Oversee all guest communications including phone, email, online inquiries, and in-person interactions
• Handle escalated guest concerns and ensure timely, thoughtful resolution
• Build and nurture relationships with guests, anticipating needs and personalizing experiences
• Ensure accurate and compelling representation of the ranch, accommodations, and activities
• Monitor and respond to guest reviews and feedback
Reservations & Revenue Management
• Oversee all reservation processes including inquiries, bookings, modifications, and cancellations
• Manage inventory, availability, and rate strategies in partnership with the General Manager
• Monitor waitlists to maximize occupancy
• Identify opportunities to upsell accommodations
• Oversee group bookings, events, and special reservations
• Ensure accurate processing of deposits, billing, and financial transactions
Operations & Administration
• Maintain accurate guest records, preferences, and special requests in HMS/PMS systems
• Ensure all guests on property sign and return liability and publicity waivers
• Oversee daily, weekly, and monthly reporting related to occupancy, revenue, and performance
• Assist with forecasting, budgeting, and financial tracking
• Oversee MSGR social media accounts
• Coordinate guest transportation schedules and pre-arrival planning
• Ensure all guest information is communicated effectively to relevant departments
Cross-Department Collaboration
• Partner closely with housekeeping, activities, dining, and ranch operations teams
• Ensure seamless guest arrivals, stays, and departures
• Communicate guest needs and expectations clearly across departments
• Support overall ranch operations and guest experience initiatives
General Responsibilities
• Demonstrate strong ownership, accountability, and attention to detail
• Maintain confidentiality of guest and company information
• Always uphold a high standard of professionalism and hospitality
• Ensure a non-discriminatory environment for guests and staff
Qualifications
• High School Diploma or equivalent required
• Bachelor’s degree in hospitality, business, or related field preferred
• 3+ years of experience in hospitality, guest services, or reservations
• Previous supervisory or management experience preferred
• Experience with HMS/PMS systems required
Compensation and Benefits
• Competitive salary (DOE)
• On-ranch housing (private room or shared housing options)
• Health, dental and vision insurance
• 401(k) with 6% match
• Meals provided during guest season
• Access to ranch amenities and activities (based on availability)
• Paid time off
Please apply by using the link below:
Cook I is a more experienced culinary professional with significant experience in restaurants (preferably high-end). They have proficiency on all stations of the line and are highly efficient in prep work. You should expect to work all meals depending on the schedule - Breakfast/Lunch or Lunch/Dinner. Should have no problem consistently delivering desired meat temps and elegant platings.
All members of the culinary team are expected to work autonomously and be able to find things to do when they have completed their assigned tasks and to ensure the kitchen is spotless. All should expect to prepare some meals for our associates and see it as a great opportunity to impress your coworkers and cook for your friends. All are encouraged to share their ideas with the Executive Chef and those around them. We work to create a welcoming environment in the kitchen and have a fun atmosphere while still performing to a 5 star standard for our guests.
Role and Responsibilities
Run assigned stations during breakfast, lunch, or dinner service independently.
Execute complex dishes according to ranch recipes and presentation standards.
Train and support Cook II and Prep Cooks.
Assist in prep and daily kitchen setup.
Maintain kitchen cleanliness, organization, and safety standards.
Step in for Sous Chefs when needed.
Required Qualifications
2–4+ years of professional kitchen experience or mastery of a station.
Strong culinary skills and plating knowledge.
Ability to work in a fast-paced, guest-focused environment.
Leadership and mentoring abilities.
Please apply by clicking the link below.
https://ambgroup.wd1.myworkdayjobs.com/AMB_West/job/Mountain-Sky-Guest-Ranch/Cook-I_R0028540-1
Please apply by clicking the 'Apply Now' button below. We look forward to hearing from you!
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