Current Job dates:
Currently recruiting for the season that runs from April 18th, 2025 to October 10th, 2025.
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Answer telephones, respond to emails, and assist with dockside inquiries;
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Maintain a strong command of the daily tour schedule and company dispatches;
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Assist with safe guest embarkation and disembarkation of the tour vessel(s);
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Maintain retail inventory and help guests with sales in the dockside shop;
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Keep the dockside (and/or tour vessels) clean and well-organized, including managing tour supplies;
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Demonstrate proficient line handling and knot tying during vessel docking and undocking;
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While on the tour vessel: safely prepare and serve on board snack; assist guests with spotting wildlife and answering questions; participate in regularly scheduled safety drills; passenger crowd management, or other tasks as assigned by the captain, in the event of an emergency;
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While on the cruise ship pier: assist guests with finding our tour company by utilizing appropriate signage; clear and respectful communication with guests and representatives from partner transportation companies, cruise ships, and other tour industry staff; collect tour vouchers or conduct accurate tour ticket settlement (where applicable);
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While operating the van: assist guests with safe embarkation and disembarkation of the tour van; demonstrate a proficiency with traffic laws and safe vehicle operations; provide a high-quality, customized tour narration from the pier to our mooring dock;
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Additional duties as assigned.
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Must be able to work a flexible schedule, including weekends, holidays, and some overtime;
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Must be organized, detail-oriented and skilled at balancing a diverse, variable workload;
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Must be dedicated to maintaining a kind, respectful, community-oriented work environment;
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Must be comfortable working on board a moving tour boat and around a marine environment;
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Must be at least 25 years of age and possess a valid driver's license with a clean driving record;
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Must complete a 14-Passenger Van online safety training course prior to first Van Driver shift;
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Must hold or be able to obtain a valid First Aid/CPR Card & Alaska Food Workers Card by first day of work;
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Must participate in a pre-employment drug screening & a random drug testing program throughout the season;
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Must be committed to following federal, state, & local health & safety requirements per industry standards;
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Must possess administrative experience, with proficiency in Microsoft Word & Excel;
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Must be able to handle confidential company information with integrity & sensitivity;
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Must exercise excellent cash management skills;
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Must be able to safely lift up to 75 lbs;
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Must be available for full participation in our Pre-Season Company Training & any individualized training programs;
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Must be able to work our full season (mid-April to mid-October) without interruption.
Tour Operations Assistant
Our Tour Operations Assistant has one of the most dynamic roles in our company as a full-time float position, covering shifts as-needed weekly shifts as a Dockside Assistant, Deckhand, Dock Rep or Van Driver.
Responsibilities
This position serves as a full-time float, covering shifts as either a Dockside Assistant, Deckhand, Dock Rep or Van Driver as needed. Responsibilities covered between all of these positions include the following:
Requirements
Additional Details
Hourly wage is DOE, with a minimum starting wage of $18/hr (+ tips when serving as Deckhand or Van Driver). Average hours for this position are 38-40 hrs per week, with some overtime throughout the season. Daily work schedule is variable, including weekends and some holidays. This position can expect to be scheduled 5-6 days of each work week. A $1.50 per hour worked bonus is included upon fulfilling a season contract.
Eligible for 401K benefit after approximately one full-time tour season.
How to Apply
Please email us your resume, including the dates of your tour season availability and three professional references. On average, most candidates can expect to hear back from us within 2 business weeks.
*Our 2025 summer season runs from mid-April to mid-October. The majority of available positions each year require flexible scheduling and full-season availability.
Contact Info
- Rebekka Esbjornson
- [email protected]
- (907) 225-6919
- lighthouseexcursions.com