Kawanti Adventures

Profile Jobs

The Dock Operations Lead is responsible for planning, organizing, managing, and coordination of daily tours and collection of services provided to cruise lines and other customers. This position serves as the liaison between the company and cruise lines as well as the transportation companies. Applicants must have a tourism industry background with experience in financial transactions and customer service.

Summary of Essential Job Functions

• Coordinates and manages daily tour departures and related activities
• Work closely with transportation to coordinate ship counts and tour allocations
• Prepares daily schedules and ensure timely departure of tours
• Keeps detailed, accurate and precise records of ship financial and other pertinent information
• Ensure accurate and timely invoicing and settling of all tour products for each ship
• Maintain and cultivate a friendly & professional working relationship with all cruise line personnel and strengthen relationship with company
• Monitor quality control of all services and products and make suggestions for improvement
• Provides and maintains tour brochures and flyers for onboard sales

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Dock Reps are responsible for meeting and directing arriving/departing guests to their tour. Qualified employee must possess the knowledge of the entire tour and able to explain all the facts to guest. Applicants must have strong customer service orientation and understanding of financial transactions. Represent company to cruise lines, groups and individual customers.

Summary of Essential Job Functions

• Provides sales support for company products; help with dispatching transportation, brochure distribution, collection of payments, maintaining sales records, and soliciting feedback on tour quality
• Establishes a warm, welcoming, and friendly relationship with guests
• Performs the initial screening procedure to determine participants eligibility
• Work closely with tour site to coordinate ship counts and tour allocations
• Remains in constant radio and/or cell phone contact with tour site
• Clearly communicate the problems that may arise due to natural and logistic
  challenges to cruise line personnel and guests
• Work closely with cruise line and transportation company personnel to ensure a
  cooperative and positive working environment

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The Driver Guide is responsible for the transportation of customers and crew in a safe and timely manner. Duties include a certain level of maintenance and cleaning. Commitment to safety and a clean driving record are required. People skills are a must as drivers are required to provide narration. Training provided for qualified applicants.

Summary of Essential Job Functions

• Ensures guests are greeted with warm welcome and provide excellent customer service
• Performs pre-departure safety speech and ensures all guests properly informed about the safety procedures onboard
• Always follows traffic rules and follows safety procedures while driving
• Provides guided narration to passengers with the highlights of local area and history
• Provides guest the waiver form, collects and hand out the filled forms to guides on arrival to tour site
• Helps performing daily and weekly vehicle maintenance and repairs/fix small malfunctions
• Cleans the vehicle(s) daily
• Must be 21 or older

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The Operations Manager in Juneau is responsible for the supervision of canopy operations including, but not limited to training, compliance of canopy guides, adherence to industry safety standards, maintenance of Canopy Course, and related administrative duties. 

Summary of Essential Job Functions

• Ensures all course operations are conducted in accordance with company’s safety standards
• Ensures all tours are operated in timely manner and in accordance with operational procedures
• Responsible for conducting daily and weekly course inspections
• Tracks usage of all course equipment’s and materials
• Manages daily schedules for canopy personnel 

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The Operations Supervisor is responsible for the supervision of canopy course operations. This position requires strong understanding of and experience with canopy tour operations and training standards. Applicants must have risk management background. Qualified applicants will go through a training program and must pass written and on-the-job skill tests before hired.

Summary of Essential Job Functions

• Responsible for supervision of zip course operations
• Ensures all course operations are conducted in accordance with company’s safety standards
• Ensures all tours are operated in timely manner and in accordance with operational procedures
• Responsible for conducting daily and weekly course inspections
• Monitors and supervises all participant groups when the course is in operation
• Certified to assist in training staff at all levels
• Certified in all skills required of a lead guide
• Ensures that all required documentation of course operations is maintained and regularly updated
• Assists in maintaining documentation of the usage of all course equipment

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A Zipline Guide is responsible for instructing and leading participant groups through our zip-line course, working with another zipline guide. Applicants must have a strong risk management and customer service orientation. Qualified applicants will go through an extensive training program and must pass a written and on-the-job skill test and maintain those skills in a weekly skill test evaluation. Additional training is provided for any job functions as required.

Summary of essential job functions

• Conducts tours in the time allotted with adherence to quality standards
• Responsible for assisting in the progress and safety of a participating group
• Must be able to complete an inspection of all course components and of all course gear
• Must be able to fit harnesses and helmets correctly as well as supervise the use of all personal and group safety equipment
• Must be able to assist in a Participant Orientation Session and evaluate potential group risks
• Assist with course maintenance efforts as required
• Must be able to life 50+ pounds

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Guide visitors in a professional, courteous, and informative manner at Whipple Creek, while being responsible for the safety and well-being of guests during tour operations. This position is responsible for all duties associated with tours: guide, open and close of building, cleaning site and gear, and fueling karts. 

Summary of Essential Job Functions 

• Monitor tour site for any potential danger to guests or staff. Respond to any hazardous situation according to established guidelines.
• Guide visitors throughout entire kart expedition tour.
• Maintain daily logs--tour report summaries.
• Assist in daily opening and closing of tour site.
• Transport visitors to and from the tour sight in a safe and professional manner.
• Maintain radio communication with Lead Guide and/or site manager and Dock throughout tour using established radio procedures.
• Daily cleaning of all gear used for tours.
• Stocking and/or selling retail items.
• Fueling, washing, checking oil in, and putting air in tires for the karts

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Work in a place of great beauty photographing guests enjoying the ride of a lifetime. Utilize your photo skills to capture fun action shots of guests as they ride up in their Karts then walk around the group and capture stills and portrait shots. Get to see many people through a day and be a part of their Alaskan dream. You will ride out in your own Kart being prepared to spend the day photographing guests and the beauty of the inside passage.

Job Requirements

• Digital camera skills for shooting outdoors in varying weather and lighting
•  Ability to achieve action shots in variable lighting conditions
• Care for cameras keeping clean and dry in dusty and wet environments
• Basic photo editing and ability to sell photos
• Help with tour and retail operations when available

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The Adventure Karts Operations Manager is responsible for overseeing all aspects of the Adventure Kart Expedition, tours and operations. The incumbent is responsible for supervision, performance and morale of all managers; program quality and development; record keeping for staff, as well as all equipment and facilities; and safety of staff and visitors. This position has the responsibility for direct hiring, training, and performance evaluations for all staff. Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, and return-on-investment projections. Coordinate and participate in cruise line activities to market products and services.

Summary of Essential Job Functions

• Hiring and training all management positions. Hiring guides and oversee guide training.
• Coordinate response to emergencies.
• Order all inventory and equipment required for seasonal operations.
• Supervise daily operations of Whipple Creek from remote location.
• Have a working relationship with all cruise lines – perform all duties associated with correspondence of ships on a daily, weekly, monthly and yearly basis.
• Record keeping for all staff, equipment and facilities.  
• Increase/maintain performance and morale of all managers; conduct all performance evaluations.
• Develop and implement new program ideas when and where needed. Maintain and increase industry standards.

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The Operations Supervisor is responsible for the supervision of Adventure Karts operations. This position requires a strong understanding of and experience with tour operations and training standards. Applicants must have a risk management background.

Summary of Essential Job Functions

• Responsible for supervision of off-road tour vehicle operations
• Ensures all operations are conducted in accordance with company’s safety standards
• Ensures all tours are operated in timely manner and in accordance with operational procedures
• Responsible for conducting necessary safety inspections
• Monitors and supervises all participant groups when the tour is in operation
• Assist in training staff at all levels
• Certified in all skills required to be a tour guide
• Ensures that all required documentation of tour operations is maintained
• Assists in maintaining documentation of the usage of all tour equipment

 

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Dock Reps are responsible for meeting and providing introductory information to all arriving guests who are on scheduled tours. Applicants must have strong customer service skills and be capable of positively representing the company to cruise lines, partners and customers.

Summary of Essential Job Functions

• Provide support to tour sites by communicating tour counts, dispatching departures, distributing marketing materials and maintaining sales records.
• Use knowledge of tour products to perform initial screening on all participants to determine their eligibility to participate.
• Clearly communicate logistical and other problems that arise and assist in determining the best possible solution.
• Work closely with supervisors and co-workers to assist to ensure all departures and administrative tasks are completed.

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The Dock Operations Lead is responsible for planning, organizing, managing, and coordination of daily tours and collection of services provided to cruise lines and other customers. This position serves as the liaison between the company and cruise lines as well as the transportation companies. Applicants must have a tourism industry background with experience in financial transactions and customer service.

Summary of Essential Job Functions

• Coordinates and manages daily tour departures and related activities
• Work closely with transportation to coordinate ship counts and tour allocations
• Prepares daily schedules and ensure timely departure of tours
• Keeps detailed, accurate and precise records of ship financial and other pertinent information
• Ensure accurate and timely invoicing and settling of all tour products for each ship
• Maintain and cultivate a friendly & professional working relationship with all cruise line personnel and strengthen relationship with company
• Monitor quality control of all services and products and make suggestions for improvement
• Provides and maintains tour brochures and flyers for onboard sales

Apply Now

The CDL Driver Guide is responsible for the transportation of customers and crew in a safe and timely manner. Duties include a certain level of maintenance and cleaning. Commitment to safety, clean driving record and CDL License with passenger endorsement required. People skills are a must as drivers are required to provide narration. Training provided for qualified applicants.

Summary of Essential Job Functions

• Ensures guests are greeted with warm welcome and provide excellent customer service
• Performs pre-departure safety speech and ensures all guests properly informed about the safety procedures onboard
• Always follows traffic rules and follows safety procedures while driving
• Provides guided narration to passengers with the highlights of local area and history
• Provides guest the waiver form, collects and hand out the filled forms to guides on arrival to tour site
• Helps performing daily and weekly vehicle maintenance and repairs/fix small malfunctions
• Cleans the vehicle(s) daily

Apply Now

The Operations Supervisor is responsible for the supervision of canopy course operations. This position requires strong understanding of and experience with canopy tour operations and training standards. Applicants must have risk management background.

Summary of Essential Job Functions

• Responsible for supervision of zip course operations
• Ensures all course operations are conducted in accordance with company’s safety standards
• Ensures all tours are operated in timely manner and in accordance with operational procedures
• Responsible for conducting daily and weekly course inspections
• Monitors and supervises all participant groups when the course is in operation
• Certified to assist in training staff at all levels
• Certified in all skills required of a lead guide
• Ensures that all required documentation of course operations is maintained and regularly updated
• Assists in maintaining documentation of the usage of all course equipment

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Photograph all guests as they zip through on the last line. Edit crop and sell photos when time allows between tours.  Assist store manager and clerk in the running of the store.  Take photos on the course or as needed and time allows.  Applicants should have knowledge of digital photography and some basic editing experience, be comfortable with cash handling and customer service.

Summary of Essential Job Functions

• Photograph guests as they ride the zipline
• Be comfortable work at heights of 40 ft.
• Have experience with a Digital Camera
• Do some basic editing and selling of photographs
• Help around store maintaining inventory
• Cleans and organize in and around the store

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As an interpretive trail guide you will be an educator and entertainer who can enthusiastically provide information to our guests about the flora, fauna and history of Herring Cove and the surrounding area. Trail guides are expected to lead professional, informative tours in a variety of environments and potentially challenging conditions.

Summary of Essential Job Functions

• Conducts tours in the time allotted with adherence to quality standards
• Meet and greet guests, explain the tour’s objectives, goals and safety procedures
• Lead guests into the Rainforest and provide a guided tour of the flora and fauna of Southeast Alaska and the history of Herring Cove.
• Effectively manage groups while in the field, assessing guest safety and wellbeing
• Adhere to all ethical wildlife viewing practices
• Help guest in finding gift items in the Store and escort guests back to their bus for return trip to ship

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This position is responsible for all tour groups arriving back to their ship at the scheduled time.  This individual works closely with the independent tour and dispatch desk.  This job requires an individual who is organized, prompt, can multi-task, and has high energy and enjoys working with the public.  This person is the last point of contact with the tour guests and will be responsible for making sure their transfers go smoothly.

Summary of essential job functions
•               Must become very knowledgeable about the tours and the timing of the tours
•               Responsible for all bus transfers
•               Responsible for reporting any changes of departures to the dock, bus company and manager
•               Assists with independent guest transfers
•               Assists with call-outs and communicate with ground support
•               Assists the gift store and photo counter as needed
•               Adheres to all company standards of safety, security and confidentiality
•               Other duties as assigned

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A Zipline Guide is responsible for instructing and leading participant groups through our zip-line course, working with another zipline guide. Applicants must have a strong risk management and customer service orientation. Qualified applicants will go through an extensive training program and must pass a written and on-the-job skill test and maintain those skills in a weekly skill test evaluation. Additional training is provided for any job functions as required.

Summary of essential job functions

• Conducts tours in the time allotted with adherence to quality standards
• Responsible for assisting in the progress and safety of a participating group
• Must be able to complete an inspection of all course components and of all course gear
• Must be able to fit harnesses and helmets correctly as well as supervise the use of all personal and group safety equipment
• Must be able to assist in a Participant Orientation Session and evaluate potential group risks
• Assist with course maintenance efforts as required
• Must be able to life 50+ pounds

Apply Now

The Driver Guide is responsible for the transportation of customers and crew in a safe and timely manner. Duties include a certain level of maintenance and cleaning. Commitment to safety and a clean driving record are required. People skills are a must as drivers are required to provide narration. Training provided for qualified applicants.

Summary of Essential Job Functions

• Ensures guests are greeted with warm welcome and provide excellent customer service
• Performs pre-departure safety speech and ensures all guests properly informed about the safety procedures onboard
• Always follows traffic rules and follows safety procedures while driving
• Provides guided narration to passengers with the highlights of local area and history
• Provides guest the waiver form, collects and hand out the filled forms to guides on arrival to tour site
• Helps performing daily and weekly vehicle maintenance and repairs/fix small malfunctions
• Cleans the vehicle(s) daily

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The Retail Guide cordially greets the guests and helps them to find the items they are looking for. Works at the cash register and uses the Point of Sale software. Helps maintain the guest areas including, restrooms and snack booth as well as the general areas. Helps with making and maintaining snacks. Applicants must have an outgoing personality and good customer service skills, be comfortable with handling cash and be able to understand POS system.

Summary of essential job functions

• Help guests with finding items in the store
• Use POS and other types of cash registers
• Help store supervisor in maintaining inventory
• Clean and organize the guest areas as well as the back of the store
• Helps with making and maintaining snacks

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This position is responsible for smooth and efficient operation of the independent tour desk located at Alaska Rainforest Sanctuary, Herring Cove. This individual works closely with site managers, dock and dock-sales staff, and Herring Cove bus coordinator. This job requires an individual who is prompt, organized, can multi-task, has high energy, enjoys working with the public, and has excellent customer service skills.

Summary of essential job functions:

• Become knowledgeable about the tours and tour timing
• Responsible for all independent tour bookings and reservations
• Responsible for receiving all independent guests
• Assists with independent guest transfers
• Responsible for reporting any tour, bus, or other changes that affect the schedule to ground support
• Responsible for all site call outs and communications with ground support
• Responsible for processing any 3rd party guests that arrive for courtyard mini features
• Adheres to all company standards of safety, security, and confidentiality
• Other duties as assigned

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Freight / Dock employees are responsible for the pickup and delivery of mail daily. Transference of mail/freight to and from aircraft. Assisting with the loading and unloading of aircraft. The fueling/handling of aircraft. Cleaning/maintaining of aircraft. Maintaining freight equipment. Keeping work areas clean/organized. Other tasks as needed or requested.

Summary of Essential Job Functions

• Pick up mail from Post Office
• Sort mail and deliver to proper aircraft as determined by dispatch
• Help launch aircraft
• Assist in loading and unloading aircraft
• Acceptance of freight and proper storage
• Ability to identify and properly handle hazardous material
• Assist in the fueling of aircraft
• Assist in the pumping of aircraft floats, cleaning of aircraft, and ramping of aircraft
• Assure aircraft are secured when docked
• Make repairs to dock, carts, mail van as needed or instructed
• Keep freight room, docks, mail van and building areas clean
• Assist pilots in docking / turning out aircraft
• Maintain radio contact with dispatch at all times
• Have freight carts on dock when aircraft return to expedite turn around
• Make sure docks, ramps and ropes are in good condition
• Empty trash cans: docks, building daily
• At end of day make sure carts and freight items are brought off dock and properly stored. Mail van is fueled, locked and key left in the appropriate location
• Check with Director of Operations, Director of Maintenance, or Chief Pilot for projects to fill in gaps between flights or during weather delays
• Keep grounds and facilities in a clean and professional condition
• Report any and all hazards or safety concerns to a supervisor as soon as possible
• Duties are not limited to the ones above, effort on the employees part to recognize things needing to be done and accomplishing them is also the employees responsibility.

Minimum Requirements

• High school diploma or equivalent
• Possess or obtain DOT medical
• Valid drivers license and clean driving record
• No criminal convictions
• Minimum 21 years old

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The Customer Service Representative is responsible for all aspects of the customer’s experience for Taquan Air. 

Summary of Essential Job Functions

• Ticketing customers, answering phones efficiently, receiving and ticketing freight
• Knowledgeable of our destinations, rates, fees and tour products
• Establishing a warm, welcome, and friendly relationship with each customer in person, over the phone and through email.
• Assist customers with retail sales including handling cash and credit card machine.
• Responsible for keeping retail stocked and inventory updated.
• Responsible for keeping lobby, bathrooms and work area clean.
• Assisting with passenger loading and unloading as needed.
• Participate in all company training.
• Responsible for complying with opening and closing procedures.
• Other duties as assigned by supervisor.

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The Flight Coordinator is responsible for scheduling, directing and coordinating aircraft to meet all flight commitments with the highest quality, safest methods and most efficient passenger, mail and freight service.

Summary of Essential job functions

• Ability to Schedule aircraft and to identify all factors affecting scheduling
• Knowledgeable of our routes, rates and fares, destinations and general weather trends
• Responsible for notifying the D.O. and Chief Pilot immediately regarding emergencies
• Responsible to know emergency response procedures
• Responsible for working with the Director of Operation or Chief Pilot when delaying or canceling flights if unsafe conditions threaten the safety of the aircraft or passengers
• Disseminate flight assignments, weather, and route information to the pilots promptly
• Maintain radio watch and log of all aircrafts
• Responsible for manifesting passengers, freight and mail for every flight dispatched
• Responsible for dispatching aircraft in order to produce the best revenue return
• Ability to handle all ticketing done at our base of operations
• Responsible for answering phones, booking reservations and quoting charter flights
• Knowledgeable of all Company products
• Familiar with and execute Risk Assessments for every flight
• Responsible for daily revenue reports and other paperwork pertaining to dispatch
• Knowledgeable of PO-508 manual and all USPS regulations for handling mail
• Responsible for understanding T-100 system, data entry and meeting deadlines
• Perform all duties in compliance with the OPS Manual and all applicable regulations
• Ability to use all required company forms and comply with company procedures
• Participate in all company training
• Maintain contact with outlying area agents
• Maintain contact with tour operations
• Responsible for keeping work area clean and organized
• Other duties as assigned by supervisor

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Aggressive, high pressure sales person wanted to sell day tours to cruise ship passengers in Southeast Alaska.  Previous sales experience required. 

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Taquan air has been serving Southeast Alaska for more than 40 years.  Based in Ketchikan Alaska, we fly year-round to a variety of communities on Prince of Wales, Revillagigedo and Annette Islands as well as to mainland Alaska, with our fleet of DE Havilland Beavers and Turbine Otters.  

Job Summary: 

The Aviation Supply Specialist ensures appropriate inventory levels, receives and ships parts. Tracking parts and materials is accomplished by using Corridor software. The Aviation Supply Specialist will have a direct impact on our team by providing administrative support, logistical support, and oversight of all aviation parts and consumable procurement and inventory.   

Duties and Responsibilities: 

• 1-Parts Procurement  

  • Ensures that all parts/materials requested by the maintenance technicians are researched and fulfilled promptly in a timely and cost-effective manner to ensure no delays in scheduled maintenance and operations. 
  • Ensures parts purchased do not exceed the needs of current job and inventory.  
  • Manage and maintain parts/materials requests, RFQ’s, PO approval, and invoice delegation in accordance with the associated company policies and procedures. 
  • Oversee and assists in maintaining purchase orders, Purchasing, receiving parts, and maintaining work orders in accordance with company policies and procedures.  

• 2- Parts & Inventory Management  

  • Maintain clean and organized parts storage and records ensuring parts/materials are properly stored, segregated, and labeled per our Policies and Procedures.   

  • Oversee and assist with maintaining accurate physical inventory, investigating part/material discrepancies. Ensure physical inventory accuracy within the inventory database, including part numbers, descriptions, minimum and maximum reorder levels, and minimum stock requirements. 

  • Arrange shipment transportation and logistics details for both domestic and international shipments.  

  • Oversee and maintains part and tool movement (in and out), calibration, tracking, documentation, and tool control.  

  • Performs routine audits of Taquan Air parts inventory to ensure accurate quantities within the tracking program. 

 

• 3- Administrative  

  • Answer phone and email inquiries, take messages, and fields/answers all questions. 

  • Complete basic accounting and analytic tasks via running, reviewing, reconciling, and submitting reports monthly and ensuring maintenance department bookkeeping is up to date. 

  • Identifies and pursues cost reduction opportunities, resource utilization, and project implementation.  

  • Develop and maintain Taquan Air parts department standard operating procedures in the form of a company manual section to be added to the General Maintenance Manual.  

  • Actively participate and support our Safety Management System (SMS) program. 

 

Knowledge, Skills, & Abilities: 

• Ability to perform within a team environment and interact and collaborate with all levels of the organization and customers. 

• Excellent Customer Service skills including listening, oral and written communication, attention to detail, and responsiveness to various needs of the team and organization 

• Ability to learn and become familiar with the various parts catalogs and associated documents. 

• Strong problem-solving and independent strategic thinking skills. 

• Strong ability to work within a fast-paced environment, remain flexible, organized, and balance conflicting priorities, multitask projects/duties, continuously reassess, work under pressure, and reprioritize projects based upon the direction and supervision of the Director of Maintenance.  

• Skilled in supervisory duties including recruitment and performance management coaching, mentoring, and professional development.  

• Ability to develop, analyze and refine processes with Taquan Air’s values and priorities. 

Requirements 

• Must be 18 years or older.  

• High school diploma or equivalent. 

• Ability to learn aviation parts and manuals. 

• Strong interpersonal skills- must have a good sense of teamwork and collaboration.  

• Must be able to deal with interruptions and maintain efficiency  

• Must be able to take and follow directions well.  

• Strong attention to detail  

• Proficient in computer programs such as: MS Excel, Word, office 365 and Corridor. 

• Ability to learn various computer software systems  

• Inventory experience preferred  

• Valid driver’s license.  

 

Physical Demands: 

• May be routinely exposed to equipment operational noise heat-cold-dust, and/or aircraft equipment, parts, paint, or fuel odors. 

• Intermittent activity such as: standing, sitting, squatting, walking, bending, and stretching for prolonged time periods with no restrictions, as required by job duties. 

• Must be able to lift items from elevated levels (< 40 lbs.) as required by job duties. 

 

Schedule: Full time  

Pay: Depending on experience 

Moving assistance: We offer a competitive moving package based on your current residence 

Housing assistance: Taquan Air offers housing assistance if you do not currently reside in Ketchikan, Alaska. 

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