Jordan Pond House

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This job starts in late April or May and runs through November. Short date applicants are welcome from August-November. Thank you!

Please read the description thoroughly, this is a tip pooling position part of a rotational system. 

Summary of Position:
Provides exemplary customer service to all guests by being proficient in all aspects of FOH operations. Each restaurant associate will be trained in all FOH positions and can be expected to perform distinct roles on any given day to fulfill the needs of the operation and deliver outstanding guest service. This is a tip pooling position. 

Responsibilities:

Provide our guests with excellent customer service through a rotation of roles, including: Host, Greeter, Server Assistant, Beverage Station, Food Runner, Guest Services, Café Associate, and Server.

All Restaurant Associates will be fully trained in the following roles:

Host:

• Greet all guests as they enter the restaurant in a professional and timely manner 
• Follow all seating and table rotation guidelines to monitor flow of each area and ensure prompt and efficient service for all guests while being sensitive to Server responsibilities 
• Possess thorough knowledge of restaurant and bar menu promotions and specials 
• Respond, in a timely manner, to email reservation requests 
• Ensure host station (including the entrance area) is always well maintained, clean, organized, and presentable 

Greeter:  

• Greet guests in outdoor entrance area of restaurant and be able to direct guests to appropriate area to meet their needs 
• Always respond in a professional and courteous manner to all inquiries and guest needs 
• Assist host with checking guests in and monitoring flow of restaurant 

Server Assistant:  

• Promptly greet guests as they are seated providing required food amenities in a timely manner according to Company procedures 
• Assist hosts and servers with seating guests accurately and efficiently  
• Communicate in a timely and efficient manner with Servers and Hosts regarding guest needs and table availability to ensure extraordinary service 
• Clear tables and make sure dining areas are always well maintained, clean, organized, and presentable 
• Assist servers as needed to provide exceptional guest service 
• Thoroughly and professionally complete daily and weekly cleaning tasks 

Beverage Station: 

• Accurately and efficiently prepare drink orders for bar and restaurant per Company procedures and recipes 
• Possess thorough knowledge of food and drink menu promotions and specials 
• Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company policy 
• Provide timely, courteous and professional service to all guests 
• Stock and re-stock bar items, inform Restaurant Manager when items are running low 

Food Runner: 

• Accurately and efficiently deliver food and drinks to guests 
• Assist servers as needed to provide exceptional guest service 
• Ensure server station is always well maintained, clean, organized, and presentable 
• Stock and re-stock server station items including to go products and glassware, inform Restaurant Manager when items are running low 
• Routinely check dining areas for cleanliness 

Server: 

• Accurately take orders from guests, submit to kitchen using Point-of-Sales (POS) software, deliver food and drinks, bus tables or assist busser/runner 
• Assist hosts and bussers with seating guests at accurately and efficiently 
• Knowledge of restaurant and bar menu promotions and specials 
• In an honest and timely manner, prepare checks, process credit cards, accept and make accurate change for cash payments 
• Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures 
• Provide timely, courteous service to all guests throughout the meal service 
• Set tables, polish glasses, prepare workstations and other side work as assigned 
• Accurately prepare sales and tip reports at shift’s end, deposit cash and credit card receipts 

Guest Services: 

• As a first point of contact for guests, always respond in a professional and courteous manner to all inquiries and guest needs.
• Ensure all phone calls are answered in a prompt manner and callers are treated with kindness and courtesy.
• Respond, in a timely manner, to email reservation requests.
• Be a knowledgeable information resource regarding area amenities and activities.
• If called upon in an emergency, follow company processes for notifying management and dispatch services.
• Track and report data as requested by management.
• Assist in parking lot management and be available to work in the outdoors directing traffic, if necessary,

Café Associate: 

• Accurately take orders from guests, submit using Point-of-Sales (POS) software, deliver food and drinks in an efficient manner 
• Assist the Café Lead in ensuring that Food and Beverage items are prepared and served according to recipes and Company standards. 
• Stock and re-stock food and beverage items, inform Café Lead when items are running low  
• Complete all required food and safety logs in a timely and efficient manner. 
• Accurately prepare sales and tip reports at shift’s end, deposit cash and credit card receipts 

Position Requirements:

• Excellent customer service and people skills
• Be a team player!
• Strong communication and interpersonal skills with ability to interact with many personality types
• Must be able to work a variety of day, night, weekend, holiday shifts
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people, this is physically demanding role

Education and Experience:

High School Diploma or equivalent required.
Resort/National Park concessions experience preferred

Summary of Position: Responsible for transporting employees between the Company’s properties and stop areas in a safe manner according to the Company Driver Agreement Policy.

Responsibilities:

● Transport employees between the Company’s properties and designated stop areas in a safe and efficient manner

● Provides highest level of customer service and give assistance if necessary

● Be knowledgeable and helpful to passengers and guests as to schedules and services

● Strictly follow Company’s lost and found program

● Ensure vehicle is clean, fueled, and in safe working condition, noting any issues to Manager; performs pre & post shift vehicle inspections using Company inspection Forms and Vehicle Logs

● Understand company’s ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas.

● Adherence to associated Duties Checklist and other related duties as assigned Position Requirements

● Superior customer services skills, strong communication skills and a team player

● Work a variety of day, night, weekend, and holiday shifts

● Safety oriented paying attention to all traffic rules and Company Driver Agreement Policy

● Provide a clean driving record on a MVR background check

● Pass a pre-employment drug screen

Knowledge and Experience

Education: High School Diploma or equivalent required Valid CDL license, Class B with passenger endorsement and Medical Card

Experience: Six (6) months in a hotel/resort setting preferred Resort/ National Park Concession experience preferred

Summary of Position:
Responsible for receiving, tagging and maintaining retail inventory and storage for the Company’s stores to ensure that they operate efficiently and with the highest level of customer service. Maintain the warehouse in an organized and clean manner.
 

Responsibilities:

• Receive all inbound shipments accurately and input into Retail Pro system (item count, logged, inspected for external damage)
• Tag and store all inbound merchandise
• Assist in ensuring that warehouse inventory is tracked and recorded accurately so that replenishment orders are placed in a timely manner; this is done in conjunction with use of Retail Pro reports
• Assist in ensuring proper logistics of replenishment stock
• Assist in ensuring that time sensitive (e.g. deli items and packaged food items) are rotated daily and disposed of appropriately when reaching shelf life
• Assist the Retail Supervisor and/or Retail Manager in ensuring that all invoices and vouchers are coded and processed in a timely manner, meeting the Company’s payables requirements
• Manage and maintain the warehouse, ensuring it is neat and organized, and easily accessible to other staff
• Package and ship all retail outgoing shipments in a timely manner according to Company expectations
• Understand ISO (Quality and Environmental) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas (such as packaging reuse/recycling)
• Actively participate in the Company’s environmental program; always reducing, reusing and recycling all packaging materials whenever possible
• Actively foster a positive work environment with a focus on teamwork
• Maintain job related confidentiality
• Assist the Retail Sales Associates as needed
• Other duties per Duties Checklist and as assigned

Position Requirements:

• Must respond well to a changing work environment
• Must have strong knowledge of Retail Pro system
• Strong analytical and problem solving skills
• Must have basic computer skills in Word and Excel
• Must be able to work a variety of day, night, weekend, holiday shifts
• Must be able to work independently with little or no supervision
• Must be able to lift 25 lbs. frequently and up to 50 lbs. occasionally and handle tasks involving frequent bending, twisting, lifting and squatting
• Strong communication and interpersonal skills
• Majority of shift will be spent on feet, up to 8 hours per day
   

Knowledge and Experience:
Education:

High School Diploma or equivalent required

This job starts in late April or May and runs through November. Short date applicants are welcome from August-November. Thank you!

Responsibilities:

• Greet customers within 30 seconds of entering the store & provide friendly customer service
• Achieve and maintain product knowledge to assist customers with purchasing decisions
• Guide and direct customers to appropriate products of interest and answer related inquiries
• Assist customers with all park related inquiries (utilizing approved NPS interpretive information)
• Assist customers making selections by building customer confidence; offering suggestions and opinions
• Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change
• Restock and maintain displays (labeling correctly as needed) per Company standards
• Achieve established sales goals
• Participate in closing, opening procedures
• Participate in daily cleaning/maintenance duties
• Strict adherence to all store policies
• Contribute to a positive environment where all employees trust and respect each other
• Understand Company’s ISO (Quality and Environmental) management systems, policies, goals and initiatives, and meet the specific responsibilities within these areas
• Other duties per the Duties checklist and as assigned
   

Position Requirements:

• Strong organizational skills and attention to detail
• Excellent communication skills to interact positively with others
• Ability to multi-task and perform well under pressure
• Display energy and enthusiasm when working with customers and fellow Associates
• Dependable to always be on time and on schedule
• Able to lift frequently up to 25 lbs. and occasionally up to 50 lbs. Position also involves frequent bending, twisting, lifting and squatting and up to 8 hours per day on feet in a fast paced environment.
   

Education and Experience:
Education:

High school diploma or equivalent
Experience:

Demonstrated ability to handle general math
Minimum 1 year retail sales experience preferred
Minimum 1 year experience with POS systems preferred

• Assist the Kitchen Manager and Lead Cook in ensuring that the menu, which cannot be changed without Corporate F&B approval, and guest service expectations, as set forth by the Employee Handbook are being met or exceeded.
• Become a strong member of an efficient and highly motivated culinary team focused on surpassing expectations by presenting a positive, can-do attitude very day.
• Adhere to defined Company recipes and Safe Food Handling procedures in order to deliver an exceptional guest experience.
• Complete all required food and safety logs in a timely and efficient manner per Company procedures and Federal, State, and Local regulations
• Obtain ServSafe or State Food Handler Certification in accordance with F&B company policy
• Comply with time and attendance policies and be able to work a variety of day, night, weekend and holiday shifts as requested
• Understand Company’s ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
• Adherence to Duties Checklist and other duties as assigned

● Adhere to the Company’s dishwashing procedures to ensure that all expectations regarding the cleaning, sanitizing and storing of dishware and utensils are met

● Work closely as a team with back of house kitchen staff to ensure that all kitchenware is cleaned in a timely, safe and efficient manner

● Organize items as they are cleaned, restock areas where items are stored

● Maintain cleanliness of work station, kitchen and food storage areas

● Complete daily and weekly cleaning assignments with a variety of guest questions and requests

● Follow all procedures outlined in department and health and safety manuals in accordance with company policies and follow proper use and storage of chemicals used to clean kitchen items

● Understand Company ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas

● Work as a busser, assuming all duties of that position, when not otherwise scheduled in the kitchen

● Other duties per Duties Checklist and as requested