Current Job Openings
- Accurately take orders from guests, submit to kitchen using Point-of-Sales (POS) software, deliver food and drinks, bus tables or assist busser/runner
- Knowledge of restaurant and bar menu promotions and specials
- In an honest and timely manner, prepare checks, process credit cards, accept and make accurate change for cash payments
- Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures
- Provide timely, courteous service to all guests throughout the meal service
- Set tables, polish glasses, prepare workstations and other side work as assigned
- Accurately prepare sales and tip reports at shift’s end, deposit cash and credit card receipts
- Understand Company ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
- Complete other front of house duties such as host, and busser- food runner as needed to meet business requirements
- Other duties per Duties Checklist and as requested
- Obtain ServSafe Certification in accordance with Company F&B policy
- Excellent customer service and people skills
- Must be able to work a variety of day, night, weekend, holiday shifts
- Must have excellent communication skills and be able to count change and reconcile paperwork
- Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people
- Accurately and efficiently prepare drink orders for bar and restaurant per Company procedures
- Possess thorough knowledge of food and drink menu promotions and specials
- Ability to accurately and honestly handle cash and credit card transactions, tips and sales reports
- Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company policy
- Provide timely, courteous and professional service to all guests
- Stock and re-stock bar items, inform Restaurant Manager when items are running low
- Understand company ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
- Other duties per Duties Checklist and as requested
- Obtain ServSafe or equivalent Certification in accordance with Company policy
- Excellent organizational skills, able to work independently as well as part of a team
- Must be able to work a variety of day, night, weekend, holiday shifts
- Must have an eye for detail and be committed to keeping the bar clean and organized
- Excellent communication skills; ability to count change and reconcile paperwork
- Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people
- Must be able to lift up to 25 lbs. frequently and up to 50 lbs. occasionally and understand that position involves frequent bending, twisting, squatting and turning
- Assist the Executive Chef and Sous Chef in ensuring that the menu, which cannot be changed without Corporate F&B approval, and guest service expectations, as set forth by the Employee Handbook are being met or exceeded.
- Become a strong member of an efficient and highly motivated culinary team focused on surpassing expectations by presenting a positive, can-do attitude every day
- Adhere to defined Company recipes and Safe Food Handling procedures in order to deliver an exceptional guest experience.
- Complete all required food and safety logs in a timely and efficient manner per Company procedures and Federal, State, and Local regulations
- Obtain ServSafe or State Food Handler Certification in accordance with F&B company policy
- Comply with time and attendance policies and be able to work a variety of day, night, weekend and holiday shifts as requested
- Understand Company’s ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
- Adherence to Duties Checklist and other duties as assigned
- Knowledge of food preparation and storage, sanitation requirements and commercial kitchen equipment
- Strong communication and interpersonal skills with the ability to interact with many types of personalities in a positive and productive way
- Majority of shift will be spent on feet in a fast-paced environment and in close proximity to other people
- Ability to lift 25 pounds frequently and up to 50 pounds occasionally
- Frequent bending, twisting, lifting, and squatting
- Food Delivery: Ensure food is delivered from the kitchen to the table efficiently and accurately, maintaining the integrity of each dish.
- Guest Interaction: Communicate with guests in a friendly, professional manner, ensuring they receive their food as ordered and addressing any concerns promptly.
- Menu Knowledge: Thoroughly learn and test the menu before working shifts, including knowing all ingredients and being aware of potential allergens.
- Food Presentation: Ensure that each dish is presented as specified, with attention to detail in its appearance and serving style.
- Pre-Bussing: Assist with clearing empty dishes from tables as needed, ensuring that the dining area remains clean and organized.
- Full Hand In/Out: Always adhere to the "full hand in, full hand out" rule by ensuring that your hands are full when leaving or entering the kitchen or dining area.
- Consistency and Efficiency: Maintain excellent organization during peak service times, helping to ensure the dining room is running smoothly and guests are promptly served.
- Outdoor Dining: Enjoy and participate in outdoor dining service, providing guests with a memorable experience in a beautiful, natural setting.
- Ability to lift and carry large trays and food items in and out of the kitchen efficiently.
- Strong communication skills and the ability to interact with guests professionally.
- Knowledgeable in menu testing and the ability to recall all ingredients for each dish, along with allergy awareness.
- Familiarity with food presentation standards for each menu item.
- Pre-bussing tables and maintaining organization in a fast-paced environment.
- A great attendance record and reliable work ethic.
- Must enjoy working outdoors, as Jordan Pond House has outdoor seating options in a beautiful setting.
- Seating Management: Greet guests warmly and manage the seating chart, ensuring efficient and timely seating during busy hours.
- Reservation System Management: Use reservation software such as Resy, OpenTable, or other systems to track guest reservations, waitlists, and seating arrangements.
- Guest Communication: Maintain clear and professional communication with guests regarding wait times, seating availability, and general inquiries.
- Tempo Control: Ensure the restaurant operates smoothly by controlling the pace of seating to maintain a balanced flow of guests, avoiding overcrowding or delays.
- Collaboration: Work closely with servers, kitchen staff, and management to communicate guest needs and special requests.
- Consistency and Organization: Manage busy environments, consistently seating guests while ensuring high service standards are maintained throughout peak hours.
- Guest Experience: Ensure that guests are greeted with a friendly and welcoming attitude, making them feel valued and taken care of from the moment they arrive.
- Outdoor Enjoyment: Since our location offers beautiful outdoor seating, the ability to enjoy and work in a picturesque outdoor setting is essential.
- Minimum of 3 years of experience in a similar role, ideally in busy restaurants with waitlists.
- Proficient in using reservation software like Resy, OpenTable, or similar systems.
- Strong communication skills with the ability to stay upbeat and professional, even during busy periods.
- Ability to handle high-pressure situations, maintaining composure and efficiency during peak times.
- Excellent organizational skills and the ability to manage guest flow and seating efficiently.
- A solid attendance record, demonstrating reliability and a strong work ethic.
- Must enjoy the outdoors and be comfortable working in an environment where outdoor seating is a key component of the guest experience.
- Earn Tips: Enjoy the benefits of a tip pool that averages generous hourly rates throughout the season.
- Iconic Location: Work in one of Maine’s most stunning and historic settings, located within Acadia National Park.
- Collaborative Team: Join a supportive and dynamic team that strives for excellence in guest service and teamwork.
- Growth Opportunities: Gain valuable experience in the hospitality industry and grow within our organization.
- Outdoor Experience: Enjoy a unique work environment with access to scenic outdoor seating and beautiful surroundings.
- Local Flexibility: Ideal for students, part-time workers, or anyone looking to build a rewarding experience in a well-known location.
- Employee Shuttle: Limiting drive time and parking hassles, park at any of our housing locations and ride in to work.
- Cleanliness and Maintenance: Ensure all public areas, including restrooms, walkways, dining areas, and outdoor spaces, are cleaned and maintained to the highest standards throughout the day.
- Guest Interaction: Provide courteous and professional service to guests by answering questions, directing them to locations, and ensuring they have a comfortable and enjoyable experience on the property.
- Parking Lot Assistance: Assist guests with parking in designated areas, ensuring a smooth flow of traffic and guiding guests to available spots.
- Trash and Recycling Removal: Empty trash cans and recycling bins regularly and ensure waste is disposed of in the proper areas.
- Restroom Maintenance: Regularly check and clean restrooms, restocking supplies as needed, and maintaining a sanitary and pleasant environment.
- Detail Cleaning: Clean and sanitize high-touch surfaces, such as handrails, door handles, and benches, ensuring safety and hygiene standards are met.
- Outdoor Spaces: Maintain outdoor seating areas, ensuring tables and chairs are properly arranged and clean. Assist in setting up and organizing outdoor spaces for guests.
- Support Staff: Assist other departments (such as food and beverage or retail) with cleaning and maintenance tasks as needed.
- Safety Awareness: Report any hazards, maintenance needs, or safety concerns to supervisors promptly to ensure a safe environment for both staff and guests.
- Prior experience in cleaning or custodial work is preferred but not required.
- Attention to detail and ability to maintain a clean, organized work area.
- Ability to work independently and as part of a team to ensure cleanliness and guest satisfaction.
- Strong communication skills and the ability to interact with guests in a friendly and professional manner.
- Physical stamina to perform tasks such as sweeping, mopping, lifting, and bending for extended periods of time.
- Ability to work outdoors in various weather conditions, as this position involves maintaining both indoor and outdoor spaces.
- Ability to handle cleaning chemicals and equipment in a safe and responsible manner.
- A strong attendance record and reliable work ethic.
- Must enjoy the outdoors—working in a beautiful outdoor environment within Acadia National Park.
- Iconic Location: Work in one of Maine’s most stunning and historic settings, located within Acadia National Park.
- Collaborative Team: Join a supportive and dynamic team that strives for excellence in guest service and teamwork.
- Growth Opportunities: Gain valuable experience in the hospitality industry and grow within our organization.
- Outdoor Experience: Enjoy a unique work environment with access to scenic outdoor seating and beautiful surroundings.
- Local Flexibility: Ideal for students, part-time workers, or anyone looking to build a rewarding experience in a well-known location.
- Employee Shuttle: Limiting drive time and parking hassles, park at any of our housing locations and ride in to work.
- Assist the Kitchen Manager and Lead Cook in ensuring that the menu, which cannot be changed without Corporate F&B approval, and guest service expectations, as set forth by the Employee Handbook are being met or exceeded.
- Become a strong member of an efficient and highly motivated culinary team focused on surpassing expectations by presenting a positive, can-do attitude very day.
- Adhere to defined Company recipes and Safe Food Handling procedures in order to deliver an exceptional guest experience.
- Complete all required food and safety logs in a timely and efficient manner per Company procedures and Federal, State, and Local regulations
- Obtain ServSafe or State Food Handler Certification in accordance with F&B company policy
- Comply with time and attendance policies and be able to work a variety of day, night, weekend and holiday shifts as requested
- Understand Company’s ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
- Adherence to Duties Checklist and other duties as assigned
- Promptly greet guests as they are seated providing required food amenities in a timely manner according to Company procedures
- Communicate in a timely and efficient manner with Servers and Hosts regarding guest needs and table availability to ensure extraordinary service
- Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures
- Assist servers as needed to provide exceptional guest service
- Thoroughly and professionally complete daily and weekly cleaning tasks
- Understand Company ISO (Environmental and Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
- Other duties per Duties Checklist and as requested- this position supports Hosts, Beverage station, Expo, and our Servers
Server
Summary of Position:
Responsible for serving food and/or beverages in a timely, friendly and efficient manner in the company’s continuing effort to deliver outstanding guest service.
Responsibilities:
Position Requirements:
Education and Experience:
Education:
High School Diploma or equivalent
Experience:
Minimum (1) year in a restaurant establishment
Resort/National Park Concession preferred
Beverage Station Associate
Summary of Position:
Responsible for preparing and serving restaurant beverages, both alcoholic and non-alcoholic, in a timely and efficient manner and in compliance with all laws and regulations as well as per Company guidelines.
Responsibilities:
Position Requirements:
Education and Experience:
Education:
High School Diploma or equivalent
Experience:
Minimum (1) year in a restaurant establishment
Resort/National Park Concession preferred
Prep Cook
Summary of Position:
Responsible for preparing food items in accordance with Corporate recipes and established standards in the Company’s efforts to deliver extraordinary hospitality.
Responsibilities:
Position Requirements:
Education and Experience:
Education:
High School Diploma or equivalent
Experience:
Culinary training/experience (1 year minimum)
Food Runner
Summary of Position:
Responsible for cleaning areas in the restaurant / bar and workstations and delivering food in a timely, friendly and efficient manner in the Company’s continuing effort to deliver
outstanding guest service.
Responsibilities:
Qualifications:
Education and Experience:
Education:
High School Diploma or equivalent
Experience:
Minimum of 1 year of food runner experience or 2 years of server experience in a fast-paced restaurant environment.
Resort/National Park Concession preferred
Host
We are seeking an enthusiastic and professional Host to join our team at Jordan Pond House. The ideal candidate will thrive in a fast-paced, high-volume environment, with a strong focus on providing an excellent guest experience. As a Host, you will play a key role in managing guest flow, ensuring smooth seating arrangements, and maintaining communication with both guests and the front-of-house team. The expectation is to provide exemplary customer service to all guests by being proficient in all aspects of FOH operations. Each restaurant associate will be trained in all FOH positions and can be expected to perform distinct roles on any given day to fulfill the needs of the operation. This position offers the opportunity to earn a share in the tip pool.
Key Responsibilities:
Qualifications:
Why You'll Love about Working at Jordan Pond House:
Public Area Attendant
Overview:
Jordan Pond House is looking for a dedicated Public Area Attendant to help maintain our beautiful property, providing a welcoming and pristine environment for our guests. This position requires attention to detail, a strong work ethic, and the ability to work independently and as part of a team. The ideal candidate will have a passion for cleanliness, organization, and guest service in a scenic outdoor setting.
Key Responsibilities:
Qualifications:
Why you'll love working at Jordan Pond House:
Cook
Busser
Dishwasher
● Adhere to the Company’s dishwashing procedures to ensure that all expectations regarding the cleaning, sanitizing and storing of dishware and utensils are met
● Work closely as a team with back of house kitchen staff to ensure that all kitchenware is cleaned in a timely, safe and efficient manner
● Organize items as they are cleaned, restock areas where items are stored
● Maintain cleanliness of work station, kitchen and food storage areas
● Complete daily and weekly cleaning assignments with a variety of guest questions and requests
● Follow all procedures outlined in department and health and safety manuals in accordance with company policies and follow proper use and storage of chemicals used to clean kitchen items
● Understand Company ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas
● Work as a busser, assuming all duties of that position, when not otherwise scheduled in the kitchen
● Other duties per Duties Checklist and as requested
