Jordan Pond House

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This job starts in late April or May and runs through November. Short date applicants are welcome from August-November. Thank you!

Please read the description thoroughly, this is a tip pooling position part of a rotational system. 

Summary of Position:
Provides exemplary customer service to all guests by being proficient in all aspects of FOH operations. Each restaurant associate will be trained in all FOH positions and can be expected to perform distinct roles on any given day to fulfill the needs of the operation and deliver outstanding guest service. This is a tip pooling position. 

Responsibilities:

Provide our guests with excellent customer service through a rotation of roles, including: Host, Greeter, Server Assistant, Beverage Station, Food Runner, Guest Services, Café Associate, and Server.

All Restaurant Associates will be fully trained in the following roles:

Host:

• Greet all guests as they enter the restaurant in a professional and timely manner 
• Follow all seating and table rotation guidelines to monitor flow of each area and ensure prompt and efficient service for all guests while being sensitive to Server responsibilities 
• Possess thorough knowledge of restaurant and bar menu promotions and specials 
• Respond, in a timely manner, to email reservation requests 
• Ensure host station (including the entrance area) is always well maintained, clean, organized, and presentable 

Greeter:  

• Greet guests in outdoor entrance area of restaurant and be able to direct guests to appropriate area to meet their needs 
• Always respond in a professional and courteous manner to all inquiries and guest needs 
• Assist host with checking guests in and monitoring flow of restaurant 

Server Assistant:  

• Promptly greet guests as they are seated providing required food amenities in a timely manner according to Company procedures 
• Assist hosts and servers with seating guests accurately and efficiently  
• Communicate in a timely and efficient manner with Servers and Hosts regarding guest needs and table availability to ensure extraordinary service 
• Clear tables and make sure dining areas are always well maintained, clean, organized, and presentable 
• Assist servers as needed to provide exceptional guest service 
• Thoroughly and professionally complete daily and weekly cleaning tasks 

Beverage Station: 

• Accurately and efficiently prepare drink orders for bar and restaurant per Company procedures and recipes 
• Possess thorough knowledge of food and drink menu promotions and specials 
• Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company policy 
• Provide timely, courteous and professional service to all guests 
• Stock and re-stock bar items, inform Restaurant Manager when items are running low 

Food Runner: 

• Accurately and efficiently deliver food and drinks to guests 
• Assist servers as needed to provide exceptional guest service 
• Ensure server station is always well maintained, clean, organized, and presentable 
• Stock and re-stock server station items including to go products and glassware, inform Restaurant Manager when items are running low 
• Routinely check dining areas for cleanliness 

Server: 

• Accurately take orders from guests, submit to kitchen using Point-of-Sales (POS) software, deliver food and drinks, bus tables or assist busser/runner 
• Assist hosts and bussers with seating guests at accurately and efficiently 
• Knowledge of restaurant and bar menu promotions and specials 
• In an honest and timely manner, prepare checks, process credit cards, accept and make accurate change for cash payments 
• Ensure alcoholic/non-alcoholic beverages are served in accordance with Federal, State, Local regulations and Company procedures 
• Provide timely, courteous service to all guests throughout the meal service 
• Set tables, polish glasses, prepare workstations and other side work as assigned 
• Accurately prepare sales and tip reports at shift’s end, deposit cash and credit card receipts 

Guest Services: 

• As a first point of contact for guests, always respond in a professional and courteous manner to all inquiries and guest needs.
• Ensure all phone calls are answered in a prompt manner and callers are treated with kindness and courtesy.
• Respond, in a timely manner, to email reservation requests.
• Be a knowledgeable information resource regarding area amenities and activities.
• If called upon in an emergency, follow company processes for notifying management and dispatch services.
• Track and report data as requested by management.
• Assist in parking lot management and be available to work in the outdoors directing traffic, if necessary,

Café Associate: 

• Accurately take orders from guests, submit using Point-of-Sales (POS) software, deliver food and drinks in an efficient manner 
• Assist the Café Lead in ensuring that Food and Beverage items are prepared and served according to recipes and Company standards. 
• Stock and re-stock food and beverage items, inform Café Lead when items are running low  
• Complete all required food and safety logs in a timely and efficient manner. 
• Accurately prepare sales and tip reports at shift’s end, deposit cash and credit card receipts 

Position Requirements:

• Excellent customer service and people skills
• Be a team player!
• Strong communication and interpersonal skills with ability to interact with many personality types
• Must be able to work a variety of day, night, weekend, holiday shifts
• Majority of shift will be spent on feet in a fast-paced environment, in close proximity to other people, this is physically demanding role

Education and Experience:

High School Diploma or equivalent required.
Resort/National Park concessions experience preferred

This job starts in late April or May and runs through November. Short date applicants are welcome from August-November. Thank you!

Responsibilities:

• Greet customers within 30 seconds of entering the store & provide friendly customer service
• Achieve and maintain product knowledge to assist customers with purchasing decisions
• Guide and direct customers to appropriate products of interest and answer related inquiries
• Assist customers with all park related inquiries (utilizing approved NPS interpretive information)
• Assist customers making selections by building customer confidence; offering suggestions and opinions
• Accurately total, process and collect payments from guests to include, but not limited to, using the point of sale system, handling money, processing credit and debit cards and making change
• Restock and maintain displays (labeling correctly as needed) per Company standards
• Achieve established sales goals
• Participate in closing, opening procedures
• Participate in daily cleaning/maintenance duties
• Strict adherence to all store policies
• Contribute to a positive environment where all employees trust and respect each other
• Understand Company’s ISO (Quality and Environmental) management systems, policies, goals and initiatives, and meet the specific responsibilities within these areas
• Other duties per the Duties checklist and as assigned
   

Position Requirements:

• Strong organizational skills and attention to detail
• Excellent communication skills to interact positively with others
• Ability to multi-task and perform well under pressure
• Display energy and enthusiasm when working with customers and fellow Associates
• Dependable to always be on time and on schedule
• Able to lift frequently up to 25 lbs. and occasionally up to 50 lbs. Position also involves frequent bending, twisting, lifting and squatting and up to 8 hours per day on feet in a fast paced environment.
   

Education and Experience:
Education:

High school diploma or equivalent
Experience:

Demonstrated ability to handle general math
Minimum 1 year retail sales experience preferred
Minimum 1 year experience with POS systems preferred

Summary of Position:
Responsible and accountable for ensuring all restaurant staff is trained in proper service techniques and sanitation guidelines. Also responsible for coaching and mentoring all direct reports to ensure effective employee development.

• Ensures that the guest service expectations, as set forth by the Company Handbook, are being met or exceeded
• Ensures Restaurant service staff is working as a cohesive unit to provide the highest level of quality and service as per the company standards
• Responsible for direct leadership, coaching and mentoring of the Restaurant service staff including Leads, bartenders, servers, food runners, and bussers, in their respective technical responsibilities
• Covers the Restaurant Lead’s day off by spending dedicated time and effort ensuring operations continue to meet expectations
• Assists the F&B Manager in the recruiting, interviewing and hiring of the restaurant service team
• Works with the Leads to ensure all new hire and continuous on the job training programs are being followed which includes cross training, proper use of Micros, menus, sanitation guidelines, and service standards in order to deliver an exceptional guest experience
• Responsible for managing labor costs according to the labor schedules provided by the F&B Manager
• Responsible for assisting the F&B Manager with the placing/receiving alcohol orders
• Ensures compliance with operational and Company standards, policies, and Federal, state, local laws and ordinances
• Maintain professional image, including sanitation and cleanliness, proper uniforms and appearance standards
• Understand company’s Health & Safety standards and the ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas

• Assist the Kitchen Manager and Lead Cook in ensuring that the menu, which cannot be changed without Corporate F&B approval, and guest service expectations, as set forth by the Employee Handbook are being met or exceeded.
• Become a strong member of an efficient and highly motivated culinary team focused on surpassing expectations by presenting a positive, can-do attitude very day.
• Adhere to defined Company recipes and Safe Food Handling procedures in order to deliver an exceptional guest experience.
• Complete all required food and safety logs in a timely and efficient manner per Company procedures and Federal, State, and Local regulations
• Obtain ServSafe or State Food Handler Certification in accordance with F&B company policy
• Comply with time and attendance policies and be able to work a variety of day, night, weekend and holiday shifts as requested
• Understand Company’s ISO (Environmental & Quality) management systems, Health and Safety standards, policies, goals and initiatives and meet the specific responsibilities within these areas
• Adherence to Duties Checklist and other duties as assigned

● Adhere to the Company’s dishwashing procedures to ensure that all expectations regarding the cleaning, sanitizing and storing of dishware and utensils are met

● Work closely as a team with back of house kitchen staff to ensure that all kitchenware is cleaned in a timely, safe and efficient manner

● Organize items as they are cleaned, restock areas where items are stored

● Maintain cleanliness of work station, kitchen and food storage areas

● Complete daily and weekly cleaning assignments with a variety of guest questions and requests

● Follow all procedures outlined in department and health and safety manuals in accordance with company policies and follow proper use and storage of chemicals used to clean kitchen items

● Understand Company ISO (Environmental & Quality) management systems, policies, goals, and initiatives and meet the specific responsibilities within these areas

● Work as a busser, assuming all duties of that position, when not otherwise scheduled in the kitchen

● Other duties per Duties Checklist and as requested