Visitor Experience Specialist

Grand Canyon Conservancy

POSITION ANNOUNCEMENT: VISITOR EXPERIENCE SPECIALIST LEVEL I

Grand Canyon Conservancy (GCC) is the official nonprofit partner of Grand Canyon National Park, raising private funds, operating retail shops within the park, and providing premier educational programs about the natural and cultural history of the region. Grand Canyon Conservancy’s mission is to inspire generations of park champions to cherish and support the natural and cultural wonder of the Grand Canyon.

Grand Canyon Conservancy seeks Seasonal Visitor Experience Specialists (VES). This entry-level position in the GCC Interpretive Sales Program ensures that every visitor receives world-class service in GCC Park Stores, proactively sells merchandise, and recruits GCC Members.

This on-site, seasonal, non-benefit eligible, non-exempt, full-time position reports to the Store Manager. The GCC Park Stores are open every day of the year (including holidays), and hours vary from 8:00 a.m. to 8:00 p.m. The summer season runs from April through October. Our winter season runs from October to April.

PRIMARY RESPONSIBILITIES

Duties vary with the workload and could include, but are not limited to, the tasks listed below.

• Act as an ambassador for Grand Canyon and Grand Canyon Conservancy by proactively greeting visitors, answering questions, and graciously providing information about Grand Canyon National Park and GCC
• Develop and maintain a broad knowledge of GCC products and proactively assist visitors with product selection and purchases to upsell whenever possible
• Foster stewardship and inspire support for Grand Canyon by informing each visitor of GCC’s membership and donation programs, making it compelling and straightforward to become a member and donor
• Meet or exceed sales and membership recruitment goals
• Ensure the sales floor is fully stocked, all store areas, including the break-room and offices, are clean, and products are merchandised according to GCC guidelines and specifications
• Assist store management in ensuring register transactions are processed efficiently
• Accurately process sales using a computerized cash register system; reconcile cash drawer
• Follow GCC Guidelines for maintaining professional and respectful communication with visitors, NPS, colleagues, vendors, etc.
• Support management in maintaining a high level of morale by fostering a positive work environment
• Attend NPS Ranger tours and GCC training programs when possible
• Explain the Grand Canyon National Park Junior Ranger program to visitors and swear in Junior Rangers who have completed the requirements

MINIMUM QUALIFICATIONS

• 1-year customer service/retail experience
• 1-year cash handling experience
• Basic computer skills
• Willingness to work a flexible schedule based on business needs, including evenings, weekends, and holidays in any of GCC’s Park Stores

PREFERRED QUALIFICATIONS, SKILLS, AND CHARACTERISTICS

• Passion for Grand Canyon National Park and the mission of GCC
• Enthusiasm for driving sales and recruiting members
• Ability and desire to consistently provide outstanding visitor service
• Ability to work as a team player in a fast-paced environment
• Ability to exercise sound judgment
• Ability and desire to effectively interact with visitors and colleagues, demonstrate enthusiasm, and maintain a positive attitude
• Working knowledge of, or ability to learn, a computerized cash register and payroll system
• Ability to promote and maintain a positive work environment

ORKING CONDITIONS

• Standing for long periods, up to eight hours each day
• Frequent, extended periods of repetitive hand motion required by the operation of a computerized cash register system
• Reaching and bending while cleaning and stocking
• Lifting book boxes weighing as much as 40 lbs.; pushing carts of product weighing up to 100 lbs.
• Moving stock on hand trucks weighing up to 100 lbs. From delivery vans, in some cases over rough surfaces, stairs, or inclines, and through varying weather conditions
• Ability to work at elevations more than 7,000-9,000 feet above sea level
• Walking to restroom facilities located in buildings other than the Park Store

GCC CORE VALUES

GCC has identified four core values representing how we interact with our employees, partners, visitors, supporters, and followers. Our values include: 

• Integrity: We are honest, respectful, inclusive, caring, and accountable for our actions. We operate at a high level of excellence, utilizing our resources to their best and fullest potential.
• Education: We are a dynamic learning organization uniquely positioned to cultivate the “awe” of the Grand Canyon.

• Service: We embrace our role as a valued partner of the National Park Service at Grand Canyon National Park and will provide the highest level of excellence in every interaction with employees, partners, visitors, supporters, and donors.
• Connection: We foster a sense of wonder and adventure for the Grand Canyon.

GCC’S COMMITMENT TO EQUITY, DIVERSITY, AND INCLUSION

Grand Canyon Conservancy embraces and nurtures a welcoming and inclusive environment that promotes diversity, encourages collaboration, and fosters a culture where all employees feel valued, respected, and included. As a dynamic learning organization, we continually evaluate our systems and practices to foster an environment where all employees feel a sense of belonging, are empowered to bring their authentic selves to work, and can thrive personally and professionally.

GCC provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state, or local laws.

TOTAL COMPENSATION

This is a Seasonal non-benefit eligible position.  The starting wage for this position is $15.00 per hour. An RV is required for this position as housing is unavailable; full hook-up sites are available for $50.00 per month.