El Western

Profile Jobs

Housekeeping • We rely on anywhere from a 2 person team to a 5 person team cleaning crew depending upon the number of check-outs. • One (1) year housekeeping experience preferred. • Cleaning guest cabins, including guest bathrooms, thoroughly.

Job description available upon request. Requirements depending upon position: • Professional appearance and grooming • Excellent customer service skills • Quick learner & hard worker • Team players & ability to get along with others • Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks • Must be able to stand and exert well-paced mobility for up to 4-6 hours in length.

Front Desk • Answer phone calls, take reservations, field guest questions • Check guests in & out, manage guest folios

Job description available upon request. Requirements depending upon position: • Professional appearance and grooming • Excellent customer service skills • Quick learner & hard worker • Team players & ability to get along with others • Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks • Must be able to stand and exert well-paced mobility for up to 4-6 hours in length.

Grounds Keepers Work in 2 person teams • Moving hoses, and waterlines. • Maintenance and repair of sprinkler heads both above and below ground • Tending to shrubs, annuals, & lawn with trimming, mowing & more

• Needs to have experience and knowledge of operating and maintenance of riding lawn mowers, small trackers with lawn attachments. • Knowledge and experience with dethatching and fertilizing • Knowledge and experience with water pump/pipe irrigation system • Quick learner & hard worker • Team players & ability to get along with others • Must be able to bend, stoop, squat, and stretch to fulfill cleaning/inspection tasks • Must be able to stand and exert well-paced mobility for up to 4-6 hours in length

General Manager

 

A.            REPORTS TO:

Lisa Crowley, General Manager, The Cottages on Charleston Harbor

 

B.            PURPOSE OF POSITION:

Oversees all aspects of Property Management including maximization of financial performance, guest satisfaction and staff development with established standards of service.  Responsible for the hiring, training and management of El Western staff.

 

C.            CLASSIFICATION:

Salary Non-exempt

 

D.            DEPARTMENT:

E.            Operations:

DUTIES AND RESPONSIBILITIES to include but not limited to:-

·Develops accurate and aggressive long and short-range financial objectives to maintain overall revenue using the approved 2023 Budget as the guideline

·Efficient operation and cost control of all departments and supplies.

·Establishes and maintains applicable preventive maintenance programs for El Western cabins and lodges, grounds and public areas to consistently maintain standards of attractiveness, comfort and cleanliness; and to protect the property’s physical assets.

·Ensure adherence to relevant legislation relating to: fire, hygiene, employment, licensing, and any related situations.

·Pre-process payroll

·General knowledge of group sales and catering.

·Ensure inspections are done and all items offered to guests are in place

·Ordering of all supplies.

·Plans and creates an operating environment ensuring productivity and positive climate for staff relations that assures consistent guest satisfaction.

 

·Regular constructive employee appraisals

·Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefit administration and compliance with established labor regulations.

·Maintain employee files with dated records and employee notes plus coach-counseling sessions as needed

·Maintain & adjust on-line inventory with Lisa Crowley and adjust with ResNexus, Booking.com, Airbnb and additional 3rd party booking sites as arranged.

·Oversees all departments:  Housekeeping, Maintenance and Groundskeeping conferring with Lisa Crowley as needed

·Outside Sales, Marketing and Community Awareness. The GM will attend community functions, mixers Chamber events and research new ways to fill in weekday business.

·Inside Sales:  field and manage all group inquiries, site tours and assist in group needs when on site.

·Marketing:  work closely with Megan Stuckey and Lisa Crowley to keep new packages and ideas flowing throughout the year to drive business where needed.

·Social Media:  with the assistance of the Megan Stuckey the property will maintain an on-line social media presence on Facebook, Twitter, Instagram, Google and other sites as requested
 

F.       SAFETY RESPONSIBILITIES AND REQUIREMENTS:

·Actively demonstrates, encourages, trains and models safety rules and guidelines in accordance with company, OSHA, EPA, DNR and other state and federal law requirements.

·Demonstrates and documents safety training and orientation for all employees.  Investigates loss producing incidents and reviews prevention recommendations with all employees.

·Takes personal responsibility for safety every day.