Denali Park Zipline
Job List

Our Jobs

A great zip tour experience begins at our knowledgeable Tour Office, is continued the friendly Driver-Guides, peaks with the zipline experience, and succeeds because of our team effort. All positions are in front of guests, require the ability to stand and be active for 8 hours a day and the disposition to be outside in all weather.

  • Zipline Adventure Guide

    Denali Zipline
    Denali Park Zipline

    Apply Now

    Give each guest professional and expert service. Handle each guest interaction with specific care and attention, encourage them and keep them comfortable throughout the tour. Explain safety elements, and maintain safety protocols throughout the tour. Give local information and interpretation when appropriate. Work within a team environment and keep tours on schedule.

    Required Qualifications:

    • Ability to work on feet for up up to 8-10 hours a day, with the majority of the time spent with guests.
    • Ability to maintain positive attitude while working in ALL weather conditions.
    • Must have a “Safety First” mentality
    • Must be flexible with scheduling
    • Must be willing and able to assist in course maintenance as needed.
    • Ability to think calmly and critically in high-stress situations.
    • Strong communication skills.
    • Clean Motor Vehicle Record (MVR).
    • First Aid and CPR certified.

     

    Preferred Qualifications:

    • 2-5 years experience working in customer service.
    • Experience working in seasonal tourism a major plus.
    • Familiarity with Denali National Park history, landscape and wildlife.
    • Prior visitation to Denali.
    View Job Description
  • Zipline Assistant Tour Manager

    Denali Zipline
    Denali Park Zipline

    Apply Now

    Responsible for assisting the GM and Tour Managers with managing the Zipline Site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.

    Required Qualifications:

    • Minimum 5 years working in customer service, tourism industry preferred
    • Minimum 1 year working as a tour guide in some capacity
    • Clean Motor Vehicle Record (MVR).
    • Ability to work on feet for up to 10 hours a day.
    • Must have a “Safety First” mentality
    • Flexibility with scheduling.
    • Ability to think calm and critically in high-stress situations.
    • Ability to maintain and project a positive attitude in all weather conditions.
    • Ability and willingness to coordinate and assist in course maintenance as needed.
    • Strong, professional written and verbal communications skills..
    • First Aid and CPR certified.

     

    Preferred Qualifications:

    • Experience managing in a fast-paced, guest service atmosphere.
    • Experience in shuttle driving.
    • General knowledge of zip course maintenance
    • Familiarity with Denali National Park history, landscape and wildlife.
    View Job Description
  • Zipline Driver Guide

    Denali Zipline
    Denali Park Zipline

    Apply Now

    Shuttle guests to and from our launch sites in 14 passenger vans with attention to detail and professional care. Many times the shuttle driver is the first and last face the guest interacts with from our company. Provide knowledgeable information to guests during transit. Work closely with sales office and keep on schedule. Pay is hourly plus tips.

    Key responsibilities:

    • Establish a relationship with each guest and tour group that will foster strong communication throughout their time on tour.
    • Understand who your guests are and their needs. Adapt to each group and be intentional about your delivery.
    • Captivate your audience by pulling facts and stories from your wealth of outdoors knowledge to engage and teach your group.
    • Demonstrate pride in your work and attention to detail. 
    • Tour sales and support.
    • Facilitate photo and video sales.
    • Pickup guests at their hotels prior to each tour and drop them off after tour completion.
    • Clean transportation vehicles after each tour and perform basic maintenance.
    • Assist in zip launch site operations.

     

    Required Qualifications:

    • Clean Motor Vehicle Record (MVR)
    • Ability to work on feet and behind driver seat for up to 8 hours a day.
    • Must be willing and able to assist in maintaining a clean fleet.
    • Must have strong written and verbal communication skills.
    • Must have a “Safety First” mentality
    • Flexibility with scheduling.
    • Ability to think calm and critically in high-stress situations.
    • First Aid and CPR certified

     

    Preferred Qualifications:

    • 1-3 years experience in shuttle driving.
    • 2-5 years experience in customer service.
    • Experience working in seasonal tourism a major plus.
    • Familiarity with Denali National Park history, landscape and wildlife.
    • Prior visitation to Denali.
    View Job Description
  • Zipline Mechanic

    Denali Zipline
    Denali Park Zipline

    Apply Now

    Work in a garage mainly on ATVs, provide assistance in maintenance of vans, company vehicles, trailers, Jeeps, and buses. 40 hours a week with occasional but limited overtime. Hourly pay.

    Required Qualifications:

    • Ability to work independently and be self-motivated
    • Minimum 2 years experience working in Automotive and/or ATV shop.
    • Must have strong verbal communications skills
    • Must have strong organizational skills
    • First Aid and CPR certified.

     

    Preferred Qualifications:

    • 2-5 years experience working in Automotive and/or ATV shop.
    • Experience working on Yamaha ATV’s and UTV’s.
    • Experience working in seasonal tourism a major plus.
    View Job Description
  • Zipline Office Manager

    Denali Zipline
    Denali Park Zipline

    Apply Now

    At Denali Park Zipline, great teams start with great leadership. The Tour Office Manager is responsible for encouraging and supporting the Tour Representatives towards creating a focused, friendly, task-oriented, customer service driven team. Major components of the Tour Office Manager position include direct correspondence with Travel Agents and Cruise ships to arrange the sale and scheduling of tours, oversight of finances, understanding and organization of company logistics, and involvement in management meetings. The Tour Office Manager is able to be a respectful and supportive leader, delegate tasks, structure the tour schedule with respect to whole company needs, remain calm and resolute during crisis, be responsible for the direction and team efforts of the Tour Representatives.

    Key Responsibilities and Accountabilities:

    • Staff Training
      • Participate in and moderate Tour Representative training
    • Staff Management
      • Ensure that Tour Representatives are working efficiently and effectively.
      • Create a friendly, welcoming, customer-service driven environment
      • Be available for Tour Representatives offering support, encouragement, and constructive critique
    • Office Administration
      • Oversee orchestration of tour scheduling
      • Ensure that communication with guests, partners, and booking companies is positive and effective
      • Demonstrate responsible division of tour sales amongst tour partners
      • Verify accuracy of transactions through careful bookkeeping practices
      • Understand company logistics to effectively communicate with Shuttle Drivers and Tour Managers
      • Manage special events and projects
    • Tour Sales
      • Provide daily example of customer service driven tour sales
      • Manage reservations through an online reservation system
      • Be knowledgeable of all aspects of the tour to assist customers in booking tours and properly answer all customer inquiries
      • Assist with retail sales including the management of cash, credit cards, and POS system
      • Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements
      • Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.

     

    Requirements:

    • Four-year College degree or an Associate's Degree and two years relevant experience
    • Demonstrated leadership and prior management experience
    • Strong customer service orientation
    • Strong oral and written communication skills
    • Proficient computer skills and previous cash register/POS experience
    • Maintain professional appearance at all times and represent the company in a positive way
    • The ability to work well under stress and pressure.
    • Position uses company vehicles, so a clean driving record is needed.
    • Must be able to stand for up to 8 hours in all weather conditions.

     

    Hourly wages plus sales bonuses.

    View Job Description
  • Zipline Tour Manager

    Denali Zipline
    Denali Park Zipline

    Apply Now

    Responsible for managing Zipline Site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.

    Required Qualifications:

    • Minimum of 2 years managing in fast-paced, guest service atmosphere.
    • Minimum 5 years working in customer service.
    • Minimum 1 year working as a tour guide in some capacity.
    • Clean Motor Vehicle Record (MVR).
    • Ability to work on feet for up to 11 hours a day.
    • Flexibility with scheduling.
    • Must have a “Safety First” mentality
    • Ability to think calm and critically in high-stress situations.
    • Ability to grow and maintain a positive team.
    • Ability to maintain and project a positive attitude in all weather conditions.
    • Ability and willingness to coordinate and assist in course maintenance as needed.
    • Strong, professional written and verbal communications skills.
    • First Aid and CPR certified.

     

    Preferred Qualifications:

    • 5 years managing in a fast-paced, guest service atmosphere.
    • 2-5 years experience in shuttle driving.
    • General knowledge of zip course maintenance
    • Experience operating skid-steer and mini-excavator a major plus.
    • Experience working in seasonal tourism a major plus.
    • Familiarity with Denali National Park history, landscape and wildlife.
    • Prior visitation to Denali.
    View Job Description
  • Zipline Tour Representative

    Denali Zipline
    Denali Park Zipline

    Apply Now

    Provide guests with the first impression of Denali Park Zipline, whether it is in person at the Tour Office, over the phone, or through an email. They don't just naturally excel at interacting with people, they love meeting and chatting with folks from all over the world! Tour Representatives are responsible for taking online and over-the-phone bookings, answering customer inquiries, and maintaining tour schedules using an online reservation system. They greet customers, check individuals and groups in, assist with retail sales, and prepare individuals and groups for their tour. Central to the role is networking with a variety of agents, from large cruise ships to small travel agencies, and coordinating guest itineraries with other adventure companies in Denali. This position is great for people who enjoy order and routine, find humor in daily life, love to make others happy and enjoy engaging with all people.

    Key Responsibilities and Accountabilities:

    • Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail
    • Manage reservations through an online reservation system
    • Be knowledgeable of all aspects of the tour to assist customers in booking tours and properly answer all customer inquiries
    • Assist with retail sales including the management of cash, credit cards, and POS system
    • Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements
    • Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
    • Compose and send out correspondence
    • Effectively communicate with Shuttle Drivers and Tour Managers
    • Work as a team with other Tour Representatives
    • Review reservations and tour manifests for accuracy
    • Assist with facility upkeep and maintenance including cleaning and organizing

     

    Requirements:

    • High school degree or equivalent and at least 18 years of age
    • Strong customer service orientation
    • Ability to establish warm and friendly relationships with guests
    • Strong oral and written communication skills
    • Proficient computer skills and previous cash register/POS experience
    • Maintain professional appearance at all times and represent the company in a positive way
    • The ability to work well under stress and pressure.
    • Position uses company vehicles, so a clean driving record is needed.
    • Must be able to stand for up to 8 hours in all weather conditions.

     

    Hourly wages plus sales bonuses.

    View Job Description

How to Apply

Please visit our website for more information and to apply for summer employment - or click the apply here link below!

Facebook  |  Instagram  |  Twitter


Contact Denali Park Zipline