Denali Park Zipline

Profile Jobs

If there is one thing that’s true for Alaska, it’s that it attracts those who desire a life on the road. Lucky for you, our company needs a person just like that!

We are looking for good spirited, safe, and knowledgeable CDL drivers to transport our guests, all while priming them for the adventure they are about to experience! We believe our tour starts with the first person our guests meet – that’s the Denali Park Adventures Driver Guide. Your daily office is the beautiful drive on the Parks Highway that winds through a canyon carved by the mighty Nenana River and is flanked by the Alaska Range and Denali National Park. This position requires focus on timing, adapting to pick-up changes, and last-minute adjustments, all while entertaining and engaging guests. Don’t forget to get our guests home with humor, excellent customer service, and a memorable smile! If you want to experience Denali from behind the wheel and with your feet on the ground, be sure to apply.

Key Responsibilities and Accountabilities:

• Ability to drive safely and responsibly for 8 hours a day, with the majority of the time spent with guests.  The foundation of our business is providing an experience where safety is prioritized.
• Transport guests to and from our ATV site and their pickup locations.
• Make sure all guests listed on manifest are accounted for and on the bus.  If there are changes, quickly and effectively communicate the updates.
• Be in constant communication with Tour Reps and Tour Managers via phone and text.
• Knowledge about our tours and the trail area is crucial to your performance.  Guests will ask questions, so your understanding of our product and the area is a necessity.
• Required to perform walk-around and pre-trip inspection sheet.
• Required to clean the inside and outside of your shuttle during and at the end of your shift.   
• It will be your responsibility to monitor and maintain your fuel level and report any maintenance concerns to the mechanics.
• Other responsibilities include but are not limited to collecting Participation agreements and paperwork, transporting staff, courier duties, and light tour sales.

Required Qualifications:

• Positive attitude while working in ALL weather conditions and with all personalities.
• Strong communication skills and even better people skills.
• Ability to think calmly and critically in high-stress situations.
• Must be flexible with scheduling and able to work a mix of morning and evening tours.
• Must be willing and able to assist in maintenance as needed.
• Commercial Driver’s License (CDL) with Passenger Endorsement.
• Clean driving history and Motor Vehicle Record (MVR).
• First Aid and CPR certified.
• iPhone literacy.
• Desire to live and enjoy a relatively remote area of Alaska for about 4.5 months.

Pay is DOE - $24 per hour wage ($22 hourly base + $2 end of season bonus) + TIPS (tips will add around $6-10/hour!)

Give each guest professional and expert service. Handle each guest interaction with specific care and attention, encourage them and keep them comfortable throughout the tour. Explain safety elements and maintain safety protocols throughout the tour. Give local information and interpretation when appropriate. Work within a team environment and keep tours on schedule.

Key Responsibilities and Accountabilities:

• Attend and pass minimum 50 hour rescue and facilitation training.
• Maintain and log 8 hours of rescue and facilitation practice per month.
• Conduct 1-3 tours a work day with up to 10 participants per group.
• Safe transportation of guests in ATV’s to and from the zipline course on rough ATV trails.
• Effectively conduct safety orientations in compliance national standards.
• Understand and comply with course and national safety standards.
• Understand and enforce safety requirements of zipline tour.
• Inspection and documentation of safety equipment, course elements, and vehicles.
• Responsible for exact tour timing and adherence to tour schedules.
• Understanding and effectively completing a variety of safety reports and paperwork.
• Washing and fueling ATV’s.
• Assist in course and property maintenance.

Required Qualifications:

• Ability to work on feet for up to 8-9 hours a day, with the majority of the time spent with guests.
• Ability to work at heights over 40 feet.
• Ability to maintain positive attitude while working in ALL weather conditions.
• Attention to detail and a love of organization is an absolute must.
• Must have a “Safety First” mentality.
• Must be flexible with scheduling.
• Must be willing and able to assist in course maintenance as needed.
• Ability to think calmly and critically in high-stress situations.
• Strong communication skills.
• Clean Motor Vehicle Record (MVR).
• First Aid and CPR certified.

Preferred Qualifications:

• 2-5 years experience working in customer service.
• Previous zipline guiding experience.
• Experience working in seasonal tourism a major plus.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.
• International travel, backcountry travel, climbing and other adventure sport experience.

$15 Hourly wage ($13 hourly base + $2 end of season bonus) + TIPS (tips will add at least $3-5/hour!)

Responsible for assisting the General Manager and Tour Managers with managing the Zipline Site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.

Key Responsibilities and Accountabilities:

• Aid Course Manager with all necessary tasks.
• Oversee, correct, coach and manage staff during day to day operations.
• File daily shift reports.
• Manage and delegate work to Senior Staff and guides.
• Aid Course Manager with “Periodic Course Inspection”
• Assist Course Manager with care and maintenance of the zipline course and equipment.
• Assist in pre-season staff training.
• Aid Course Manager in course risk management and policy.
• Assisting the General manager with social media.
• Assist Course Manager with tracking and organizing staff training hours.
• Assist Course Manager with tracking and organizing of company safety records.
• Help Monitor and maintain equipment inspection system.
• Care and maintenance of zipline and housing properties.
• Attend weekly meetings with Course Manager.
• Assist General Manager with planning staff communications.
• Assist planning and executing special events.
• Tracking of course supplies and reporting levels.

Required Qualifications:

• Minimum 5 years working in customer service, tourism industry preferred.
• Minimum 3 years working as a tour guide in some capacity.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Must have a “Safety First” mentality.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in course maintenance as needed.
• Strong, professional written and verbal communications skills.
• First Aid and CPR certified.

Preferred Qualifications:

• Experience managing in a fast-paced, guest service atmosphere.
• Experience in shuttle driving.
• General knowledge of zip course maintenance.
• Familiarity with Denali National Park history, landscape and wildlife.

DOE (depending on experience) - starting at $18 Hourly wage ($16 hourly base + $2 end of season bonus) + TIPS when guiding (tips can add at least $3-5/hour!)

At Denali Park Zipline, great teams start with great leadership. The Assistant Office Manager is responsible for encouraging and supporting the Tour Representatives towards creating a focused, friendly, task-oriented, customer service driven team. Major components of the Assistant Office Manager position include direct correspondence with Travel Agents and Cruise ships to arrange the sale and scheduling of tours, oversight of finances, understanding and organization of company logistics, and involvement in management meetings. The Assistant Office Manager is able to be a respectful and supportive leader, delegate tasks, structure the tour schedule with respect to whole company needs, remain calm and resolute during crisis, be responsible for the direction and team efforts of the Tour Representatives.

Key Responsibilities and Accountabilities:

• Staff Training
  • Participate in pre-season Management Orientation and Training
  • Participate in and oversee Tour Representative training
• Staff Management
  • Create a friendly, welcoming, customer-service driven environment
  • Ensure that Tour Representatives are working efficiently and effectively through daily follow-up and interactions
  • Be available for Tour Representatives offering support, encouragement, and constructive critique
  • Administer job performance evaluations
• Office Administration
  • Oversee orchestration of tour scheduling by carefully managing tour sizes. Daily and weekly review of schedules is required.
  • Ensure that communication with guests, partners, and booking companies is positive and effective
  • Verify accuracy of transactions and collection of all partner vouchers through careful auditing practices
  • Understand company logistics to effectively communicate with Shuttle Drivers and Tour Managers
  • Manage group and event reservations
  • Manage emails from guests, travel agents and booking companies
  • Keep office materials and supplies up to date and stocked
• Tour Sales
  • Undertakes all tasks of the Tour Representative position

Requirements:

• Four-year College degree or an Associate's Degree and two years relevant experience
• Demonstrated leadership and prior management experience
• Strong customer service orientation
• Strong oral and written communication skills
• Proficient computer skills and previous cash register/POS experience
• Maintain professional appearance at all times and represent the company in a positive way
• The ability to work well under stress and pressure.
• Position uses company vehicles, so a clean driving record is needed.
• Applicants with previous experience in customer service, sales, and/or reservations especially in the seasonal tourism field will be given priority.

$18.50 Hourly wage ($16.50 hourly base + $2 end of season bonus)

Responsible for managing zipline site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.

Key Responsibilities and Accountabilities:

• Assist General Manager with all necessary tasks.
• Oversee staff, correct, coach and manage staff.
• Manage and delegate work to Asst. course manager.
• Assist General Manager with “Periodic Course Inspection”
• Primary care and maintenance of the zipline course and equipment.
• Assist in planning and execution of pre-season staff training.
• Pre-season opening, and post season shut down of zipline operations.
• Assist General Manager in course risk management and policy.
• Assist General Manager in equipment purchases.
• Assist General Manager with staff evaluations.
• Assisting the General manager with social media.
• Primary tracking and organizing of staff training hours.
• Primary tracking and organizing of company safety records.
• Monitor and maintain equipment inspection system.
• Care and maintenance of zipline and housing property / grounds.
• Weekly meetings with General Manager and Assistant Course Manager.
• Assist General Manager with planning staff communications.
• Assist General Manager with special events.
• Tracking and assisting with reordering of supplies.
• Assist General Manager in overseeing housing management.

Required Qualifications:

• Minimum of 2 years managing in fast-paced, guest service atmosphere.
• Minimum 5 years working in customer service.
• minimum 1 year managing in zipline / challenge course industry.
• Minimum 5 years working in the zipline / challenge course Industry.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 11 hours a day.
• Flexibility with scheduling.
• Must have a “Safety First” mentality.
• Ability to think calm and critically in high-stress situations.
• Ability to grow and maintain a positive team.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in course maintenance as needed.
• Strong, professional written and verbal communications skills.
• First Aid and CPR certified.

Preferred Qualifications:

• 5 years managing in a fast-paced, guest service atmosphere.
• Experience on multiple courses.
• Professional rescue and ropes training or certifications.
• ACCT Course Manager certification.
• Experience in shuttle driving.
• General knowledge of zip course maintenance.
• Experience operating skid-steer and mini-excavator a major plus.
• Experience working in seasonal tourism a major.
• Proficient computer skills in both Mac & PC.
• Proficient with social media.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.

DOE (depending on experience) - starting at $20 Hourly wage ($18 hourly base + $2 end of season bonus) + TIPS when guiding (tips can add at least $3-5/hour!)

Shuttle guests to and from our launch sites in 14 passenger vans with attention to detail and professional care. Many times, the shuttle driver is the first and last face the guest interacts with from our company. Provide knowledgeable information to guests during transit. Work closely with sales office and keep on schedule.

Key Responsibilities and Accountabilities:

• Safely transport guests while providing local area information.
• Assist with guest check in.
• Effectively communicate with office and management.
• Understand and enforce safety requirements of zipline tour.
• Track and adapt to updates or alterations to the shuttle schedule.
• Communicate and maintain a positive relationship with hotel front desk staff.
• Memorize and strictly adhere to shuttle pick up schedule.
• Understand and follow all local driving laws.
• Washing, fueling, and cleaning vehicles.
• Safety inspection and documentation.

Required Qualifications:

• Clean Motor Vehicle Record (MVR).
• Ability to work on feet and behind driver seat for up to 8 hours a day.
• Must be willing and able to assist in maintaining a clean fleet.
• Must have strong written and verbal communication skills.
• Must have a “Safety First” mentality.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• First Aid and CPR certified.

Preferred Qualifications:

• 1-3 years experience in shuttle driving.
• 2-5 years experience in customer service.
• Experience working in seasonal tourism a major plus.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.

Pay is DOE - starting at $18 per hour wage ($16 hourly base + $2 end of season bonus) + TIPS (tips will add at least $2-4/hour!)

Work in a garage mainly on ATVs, provide assistance in maintenance of vans, company vehicles, trailers, Jeeps, and buses. 40 hours a week with occasional but limited overtime. Hourly pay.

Required Qualifications:

• Ability to work independently and be self-motivated
• Minimum 2 years experience working in Automotive and/or ATV shop.
• Must have strong verbal communications skills
• Must have strong organizational skills
• First Aid and CPR certified.

Preferred Qualifications:

• 2-5 years experience working in Automotive and/or ATV shop.
• Experience working on Yamaha ATV’s and UTV’s.
• Experience working in seasonal tourism a major plus.