Denali Park Zipline

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At Denali Park Zipline, great teams start with great leadership. The Assistant Office Manager is responsible for encouraging and supporting the Tour Representatives towards creating a focused, friendly, task-oriented, customer service driven team. Major components of the Assistant Office Manager position include direct correspondence with Travel Agents and Cruise ships to arrange the sale and scheduling of tours, oversight of finances, understanding and organization of company logistics, and involvement in management meetings. The Assistant Office Manager is able to be a respectful and supportive leader, delegate tasks, structure the tour schedule with respect to whole company needs, remain calm and resolute during crisis, be responsible for the direction and team efforts of the Tour Representatives.

Key Responsibilities and Accountabilities:

• Staff Training
  • Participate in pre-season Management Orientation and Training
  • Participate in and oversee Tour Representative training
• Staff Management
  • Create a friendly, welcoming, customer-service driven environment
  • Ensure that Tour Representatives are working efficiently and effectively through daily follow-up and interactions
  • Be available for Tour Representatives offering support, encouragement, and constructive critique
  • Administer job performance evaluations
• Office Administration
  • Oversee orchestration of tour scheduling by carefully managing tour sizes. Daily and weekly review of schedules is required.
  • Ensure that communication with guests, partners, and booking companies is positive and effective
  • Verify accuracy of transactions and collection of all partner vouchers through careful auditing practices
  • Understand company logistics to effectively communicate with Shuttle Drivers and Tour Managers
  • Manage group and event reservations
  • Manage emails from guests, travel agents and booking companies
  • Keep office materials and supplies up to date and stocked
• Tour Sales
  • Undertakes all tasks of the Tour Representative position

Requirements:

• Four-year College degree or an Associate's Degree and two years relevant experience
• Demonstrated leadership and prior management experience
• Strong customer service orientation
• Strong oral and written communication skills
• Proficient computer skills and previous cash register/POS experience
• Maintain professional appearance at all times and represent the company in a positive way
• The ability to work well under stress and pressure.
• Position uses company vehicles, so a clean driving record is needed.
• Applicants with previous experience in customer service, sales, and/or reservations especially in the seasonal tourism field will be given priority.

Pay is DOE - starting at $18.50 per hour wage ($16.50 hourly base + $2 end of season bonus)

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Responsible for assisting the General Manager and Course Managers with managing the Zipline Site during operating hours. This includes keeping constant communication with sales office and shuttle drivers, making sure all tours flow smoothly by helping guides when able and necessary, and monitoring safety elements throughout the site.

Key Responsibilities and Accountabilities:

• Aid Course Manager with all necessary tasks.
• Oversee, correct, coach and manage staff during day to day operations.
• File daily shift reports.
• Manage and delegate work to Senior Staff and guides.
• Aid Course Manager with “Periodic Course Inspection”
• Assist Course Manager with care and maintenance of the zipline course and equipment.
• Assist in pre-season staff training.
• Aid Course Manager in course risk management and policy.
• Assisting the General manager with social media.
• Assist Course Manager with tracking and organizing staff training hours.
• Assist Course Manager with tracking and organizing of company safety records.
• Help Monitor and maintain equipment inspection system.
• Care and maintenance of zipline and housing properties.
• Attend weekly meetings with Course Manager.
• Assist General Manager with planning staff communications.
• Assist planning and executing special events.
• Tracking of course supplies and reporting levels.

Required Qualifications:

• Minimum 5 years working in customer service, tourism industry preferred.
• Minimum 3 years working as a tour guide in some capacity.
• Clean Motor Vehicle Record (MVR).
• Ability to work on feet for up to 10 hours a day.
• Must have a “Safety First” mentality.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• Ability to maintain and project a positive attitude in all weather conditions.
• Ability and willingness to coordinate and assist in course maintenance as needed.
• Strong, professional written and verbal communications skills.
• First Aid and CPR certified.

Preferred Qualifications:

• Experience managing in a fast-paced, guest service atmosphere.
• Experience in shuttle driving.
• General knowledge of zip course maintenance.
• Familiarity with Denali National Park history, landscape and wildlife.

Pay is DOE - starting at $18 per hour wage ($16 hourly base + $2 end of season bonus) 

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Shuttle guests to and from our launch sites in 14 passenger vans with attention to detail and professional care. Many times, the shuttle driver is the first and last face the guest interacts with from our company. Provide knowledgeable information to guests during transit. Work closely with sales office and keep on schedule.

Key Responsibilities and Accountabilities:

• Safely transport guests while providing local area information.
• Assist with guest check in.
• Effectively communicate with office and management.
• Understand and enforce safety requirements of zipline tour.
• Track and adapt to updates or alterations to the shuttle schedule.
• Communicate and maintain a positive relationship with hotel front desk staff.
• Memorize and strictly adhere to shuttle pick up schedule.
• Understand and follow all local driving laws.
• Washing, fueling, and cleaning vehicles.
• Safety inspection and documentation.

Required Qualifications:

• Clean Motor Vehicle Record (MVR).
• Ability to work on feet and behind driver seat for up to 8 hours a day.
• Must be willing and able to assist in maintaining a clean fleet.
• Must have strong written and verbal communication skills.
• Must have a “Safety First” mentality.
• Flexibility with scheduling.
• Ability to think calm and critically in high-stress situations.
• First Aid and CPR certified.

Preferred Qualifications:

• 1-3 years experience in shuttle driving.
• 2-5 years experience in customer service.
• Experience working in seasonal tourism a major plus.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.

Pay is DOE - starting at $18 per hour wage ($16 hourly base + $2 end of season bonus) + TIPS (tips will add at least $2-4/hour!)

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Zipline Tour Representatives provide guests with the first impression of Denali Park Zipline, whether it is in person at the Tour Office, over the phone, or through an email. They don’t just naturally excel at interacting with people, they love meeting and chatting with folks from all over the world! Tour Representatives are responsible for taking online and over-the-phone bookings, answering customer inquiries, and maintaining tour schedules using an online reservation system. They greet customers, check individuals and groups in, assist with retail sales, and prepare individuals and groups for their tour. Central to the role is networking with a variety of agents, from large cruise ships to small travel agencies, and coordinating guest itineraries with other adventure companies in Denali. Built-in incentives and bonuses make for a workplace where the highly motivated can flourish. This position is great for people who love challenges, thrive in fast-paced environments, and enjoy engaging with people.

Key Responsibilities and Accountabilities

• Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail. You will be required to actively engage with local foot-traffic.
• Manage reservations through an online reservation system and conduct retail sales including the management of cash, credit cards, and POS system.
• Work with independent travel agents, cruise lines, and online booking companies to complete third-party reservations.
• Be knowledgeable of all aspects of the Zipline tours to assist customers in booking tours and properly answer all customer inquiries.
• Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements.
• Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
• Review reservations and tour manifests for accuracy.
• Effectively communicate with Shuttle Drivers and Tour Managers to convey reservation changes and address any additional needs of the guests.
• Work as a team with other Tour Representatives.
• Assist with facility upkeep and maintenance including cleaning and organizing.
• You may be required to help transport guests to the tour launch location. This means being able to engage with people outside of the office setting.
• The workday starts at 6:45 am and goes to 9:30 pm or later during peak season.
• In order to stay current on the actual tour experience, routine participation on Zipline tours is required.

Required Qualifications

• High school degree or equivalent and at least 18 years of age.
• Position uses company vehicles, so clean driving history and motor vehicle record is needed.
• Strong customer service orientation.
• Ability to establish warm and friendly relationships with guests.
• Strong oral and written communication skills.
• Proficient computer skills and previous cash register/POS experience.
• Always maintain professional appearance and represent the company in a positive way.
• The ability to work well under stress and adapt quickly to changes.
• Must be able to stand for 6 to 8 hours a day in all weather conditions.
• Ability to work in a small group, small office setting.

$17 Hourly wage ($15 hourly base + $2 end of season bonus)

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Give each guest professional and expert service. Handle each guest interaction with specific care and attention, encourage them and keep them comfortable throughout the tour. Explain safety elements and maintain safety protocols throughout the tour. Give local information and interpretation when appropriate. Work within a team environment and keep tours on schedule.

Key Responsibilities and Accountabilities:

• Attend and pass minimum 50 hour rescue and facilitation training.
• Maintain and log 8 hours of rescue and facilitation practice per month.
• Conduct 1-3 tours a work day with up to 10 participants per group.
• Safe transportation of guests in ATV’s to and from the zipline course on rough ATV trails.
• Effectively conduct safety orientations in compliance national standards.
• Understand and comply with course and national safety standards.
• Understand and enforce safety requirements of zipline tour.
• Inspection and documentation of safety equipment, course elements, and vehicles.
• Responsible for exact tour timing and adherence to tour schedules.
• Understanding and effectively completing a variety of safety reports and paperwork.
• Washing and fueling ATV’s.
• Assist in course and property maintenance.

Required Qualifications:

• Ability to work on feet for up to 8-9 hours a day, with the majority of the time spent with guests.
• Ability to work at heights over 40 feet.
• Ability to maintain positive attitude while working in ALL weather conditions.
• Attention to detail and a love of organization is an absolute must.
• Must have a “Safety First” mentality.
• Must be flexible with scheduling.
• Must be willing and able to assist in course maintenance as needed.
• Ability to think calmly and critically in high-stress situations.
• Strong communication skills.
• Clean Motor Vehicle Record (MVR).
• First Aid and CPR certified.

Preferred Qualifications:

• 2-5 years experience working in customer service.
• Previous zipline guiding experience.
• Experience working in seasonal tourism a major plus.
• Familiarity with Denali National Park history, landscape and wildlife.
• Prior visitation to Denali.
• International travel, backcountry travel, climbing and other adventure sport experience.

$15 Hourly wage ($13 hourly base + $2 end of season bonus) + TIPS (tips will add at least $3-5/hour!)

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