Denali ATV Adventures

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Are you interested in spending the summer in Alaska but like to be behind the scenes?  Maybe you grew up working on cars, dirt bikes, and ATVs and want to further your knowledge on the subject?  Denali might be the opportunity for you to do just that.  Fleet mechanics are a cornerstone position in helping us have a successful summer at Denali Park Adventures, as they are the driving force behind keeping our machines healthy so our guests can stay happy!  With a fleet pushing 100 vehicles, and a multi-tiered pay scale there is a lot of room for growth in the company and plenty to do to keep you busy, so if you love working with your hands, and on engines, but want to do it in a beautiful place we might be just what you’re looking for.

Key Responsibilities and Accountabilities

• Daily routine machine checks including tire pressure, oil checks, air filters.
• Cleaning air filters
• Oil changes
• Tire Patching, Changing and Balancing
• On trail machine recovery, changing flat tires, broken tire rods etc.
• Machine power washing.
• Loading and unloading fleet machines on trailers.
• Routine maintenance for new model Jeep Wranglers, and Shuttle Vehicles including tire rotations, oil changes, patching chipped windshields, battery testing, etc.
• Logging shop inventory
• Working in conjunction with company GMs to plan required projects
• Checking in and out ATV rental fleet.
• Pre and Post Season assistance with de-winterization and winterization of machines.

Required Qualifications

• Ability to work independently and be self-motivated
• Must have strong verbal communications skills
• Must have strong organizational skills
• Some experience in a customer service environment
• A safety-first attitude

Preferred Qualifications

• 2-5 years’ experience working in an automotive and/or ATV shop
• Familiarity with fleet management software
• Experience working on Yamaha, and Polaris UTV and ATV’s, as well as Jeep vehicles
• Basic computer and mobile technology literacy
• Experience working in seasonal tourism/ communal housing setting is a major plus
• Prior visitation to Denali
• Experience conducting routine services and vehicle maintenance
• Ability to effectively troubleshoot and diagnose issues

Pay is DOE (depending on experience) - starting at $18 per hour wage ($16 hourly base + $2 end of season bonus)

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Have you ever wanted to live in a place where other people go on vacation - a place checkered by interesting personalities all searching for adventure?  Denali is that place, and Denali ATV Adventures provides an amazing way to experience and make money in this once-in-a lifetime destination. 

We are looking for high energy, amicable, and self-motivated staff to work in our Tour Offices in the heart of the Denali National Park area. Built-in incentives and bonuses make for a workplace where the highly motivated can flourish. tailored for organized minds who thrive in a close group of co-workers.

Key Responsibilities and Accountabilities

• Establish a warm and friendly relationship with guests in person, on the phone, or via e-mail. You will be required to actively engage with local foot-traffic.
• Manage reservations through an online reservation system and conduct retail sales including the management of cash, credit cards, and POS system.
• Work with independent travel agents, cruise lines, and online booking companies to complete third-party reservations.
• Be knowledgeable of all aspects of the ATV tours to assist customers in booking tours and properly answer all customer inquiries.
• Help prepare guests for their tour by ensuring all guests meet participant requirements and tactfully handle situations where guests do not meet requirements.
• Solve problems that invariably arise with logistics, tour coordination, large group booking, rescheduling, and customer service issues.
• Effectively communicate with Shuttle Drivers and Tour Managers to convey reservation changes and address any additional needs of the guests.
• Review reservations and tour manifests for accuracy.
• Work as a team with other Tour Representatives.
• Assist with facility upkeep and maintenance including cleaning and organizing.
• You may be required to help transport guests to the tour launch location. This means being able to engage with people outside of the office setting.
• The workday starts at 6:30am and goes to 10:00pm or later during peak season.
• In order to stay current on the actual tour experience, routine participation on ATV tours is required.

Required Qualifications

• High school degree or equivalent and at least 18 years of age.
• Position uses company vehicles, so clean driving history and motor vehicle record is needed.
• Strong customer service orientation.
• Ability to establish warm and friendly relationships with guests.
• Strong oral and written communication skills.
• Proficient computer skills and previous cash register/POS experience.
• Always maintain a professional appearance and represent the company in a positive way.
• The ability to work well under stress and adapt quickly to changes.
• Must be able to stand for 6 to 8 hours a day in all weather conditions.
• Ability to work in a small group, small office setting.

$17 Hourly wage ($15 hourly base + $2 end of season bonus)

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At Denali ATV Adventures, great teams start with great leadership. The Assistant Office Manager is responsible for encouraging and supporting the Tour Representatives towards creating a focused, friendly, task-oriented, customer service driven team. Major components of the Assistant Office Manager position include direct correspondence with Travel Agents and Cruise ships to arrange the sale and scheduling of tours, oversight of finances, understanding and organization of company logistics, and involvement in management meetings. The Assistant Office Manager is able to be a respectful and supportive leader, delegate tasks, structure the tour schedule with respect to whole company needs, remain calm and resolute during crisis, be responsible for the direction and team efforts of the Tour Representatives.

Key Responsibilities and Accountabilities:

• Staff Training
  • Participate in pre-season Management Orientation and Training
  • Participate in and oversee Tour Representative training
• Staff Management
  • Create a friendly, welcoming, customer-service driven environment
  • Ensure that Tour Representatives are working efficiently and effectively through daily follow-up and interactions
  • Be available for Tour Representatives offering support, encouragement, and constructive critique
  • Administer job performance evaluations
• Office Administration
  • Oversee orchestration of tour scheduling by carefully managing tour sizes. Daily and weekly review of schedules is required.
  • Ensure that communication with guests, partners, and booking companies is positive and effective
  • Verify accuracy of transactions and collection of all partner vouchers through careful auditing practices
  • Understand company logistics to effectively communicate with Shuttle Drivers and Tour Managers
  • Manage group and event reservations
  • Manage emails from guests, travel agents and booking companies
  • Keep office materials and supplies up to date and stocked
• Tour Sales
  • Undertakes all tasks of the Tour Representative position

Requirements:

• Four-year College degree or an Associate's Degree and two years relevant experience
• Demonstrated leadership and prior management experience
• Strong customer service orientation
• Strong oral and written communication skills
• Proficient computer skills and previous cash register/POS experience
• Maintain professional appearance at all times and represent the company in a positive way
• The ability to work well under stress and pressure.
• Position uses company vehicles, so a clean driving record is needed.
• Applicants with previous experience in customer service, sales, and/or reservations especially in the seasonal tourism field will be given priority.

Pay is DOE - starting at $18.50 per hour wage ($16.50 hourly base + $2 end of season bonus)

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Do you find yourself daydreaming about a life filled with access to adventure?  A job that introduces you to travelers from across the planet?  Denali is a hub for a person like you, and Denali ATV Adventures is one of the most exciting seasonal jobs through which to experience it! 

Equal parts performer, educator, and outdoor enthusiast, the Denali ATV Adventure Guide requires big personalities, a thirst for curiosity, and a lifestyle spent saturated in nature.  Denali ATV Adventure Guides are tasked with connecting our guests to the rugged backcountry of the Denali area and all the majesty that accompanies it.  Our tours cut through the stampede corridor, an area speckled in mountainous landscapes, twisting trails through aspen groves, and river crossings.  The main traits you’ll need to be a Denali ATV Adventure Guide are an outgoing and amiable disposition, an active interest in Alaska, and a passion for bringing people memorable experiences.  If this sounds like you, we would love to hear from you!

Key Responsibilities and Accountabilities:

• Directly engage with guests for the entire shift.
• Required to lead guests into the wilderness and through our trail systems by safely navigating the terrain and obstacles.  Help novice drivers understand how to operate an ATV.
• Required to speak in front of large groups of guests, informing them on the sights they are seeing and entertaining them.  The ability to hold a conversation with a stranger for several minutes is a crucial aspect of this position. 
• Speak knowledgeably about the area, providing facts and answers to guest’s questions.  We will provide you with a foundation of knowledge, but it is imperative that you show a curiosity and interest in continuing to learn about Alaska.  The more you know, the more confident you can be as a leader on tour.
• Sometimes be required to make difficult judgment calls for the safety of our guests.  This can include switching guests to an alternate unit, recognizing trail conditions and adapting quickly, and being mindful of the tour pacing.
• The workday goes from 8 am until midnight during our busy season.
• You will be dirty and wet on the job more often than not.  The position requires you to be comfortable and prepared for all weather, including rain, snow, fog, thunderstorms, the byproducts of wildfires, as well as sunshine.  It is important that you understand what it takes to work in these conditions, as weather is a constant factor in our work.
• Basic understanding of the mechanical aspects of the ATVs is required, in order to help point out maintenance needs as they occur.
• This job requires First Aid and CPR certifications.  You are not required to be a first responder, but you will need to be able to keep a level head during emergency medical situations.
• Daily list of duties will include power washing, drying, fueling, and parking ATVs.  Additionally, you will be required to clean helmets, goggles and gloves.
• Required to perform trail maintenance.  This is manual labor with tools such as pickaxes, shovels, and rakes.
• Flexible with your schedule and take things in stride, especially during the peak season. Overtime, private tours, and long work weeks may be necessary.
• Most importantly it is your job to keep our guest safe and happy.  Being a good presenter, being engaging, excited, and knowledgeable is what makes you thrive here.  We expect that your enthusiasm stays consistent throughout the summer.  Your excitement is contagious to our visitors.

Required Qualifications:

• Clean driving record
• 18 or older
• Active interests in outdoor hobbies
• Ability to lift 50lbs. repeatedly
• A healthy back
• Willingness to work in all weather
• First Aid and CPR Certification
• Friendly and Extroverted personality type

$14 Hourly wage ($12 hourly base + $2 end of season bonus) + TIPS (tips will add at least $3-5/hour!)

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If there is one thing that’s true for Alaska, it’s that it attracts those who desire a life on the road. Lucky for you, our company needs a person just like that!

We are looking for good spirited, safe, and knowledgeable CDL drivers to transport our guests, all while priming them for the adventure they are about to experience! We believe our tour starts with the first person our guests meet – that’s the Denali ATV Adventures Driver Guide. Your daily office is the beautiful drive on the Parks Highway that winds through a canyon carved by the mighty Nenana River and is flanked by the Alaska Range and Denali National Park. This position requires focus on timing, adapting to pick-up changes, and last-minute adjustments, all while entertaining and engaging guests. Don’t forget to get our guests home with humor, excellent customer service, and a memorable smile! If you want to experience Denali from behind the wheel and with your feet on the ground, be sure to apply.

Key Responsibilities and Accountabilities:

• Ability to drive safely and responsibly for 8 hours a day, with the majority of the time spent with guests.  The foundation of our business is providing an experience where safety is prioritized.
• Transport guests to and from our ATV site and their pickup locations.
• Make sure all guests listed on manifest are accounted for and on the bus.  If there are changes, quickly and effectively communicate the updates.
• Be in constant communication with Tour Reps and Tour Managers via phone and text.
• Knowledge about our tours and the trail area is crucial to your performance.  Guests will ask questions, so your understanding of our product and the area is a necessity.
• Required to perform walk-around and pre-trip inspection sheet.
• Required to clean the inside and outside of your shuttle during and at the end of your shift.   
• It will be your responsibility to monitor and maintain your fuel level and report any maintenance concerns to the mechanics.
• Other responsibilities include but are not limited to collecting Participation agreements and paperwork, transporting staff, courier duties, and light tour sales.

Required Qualifications:

• Positive attitude while working in ALL weather conditions and with all personalities.
• Strong communication skills and even better people skills.
• Ability to think calmly and critically in high-stress situations.
• Must be flexible with scheduling and able to work a mix of morning and evening tours.
• Must be willing and able to assist in maintenance as needed.
• Commercial Driver’s License (CDL) with Passenger Endorsement.
• Clean driving history and Motor Vehicle Record (MVR).
• First Aid and CPR certified.
• iPhone literacy.
• Desire to live and enjoy a relatively remote area of Alaska for about 4.5 months.

Pay is DOE - $24 per hour wage ($22 hourly base + $2 end of season bonus) + TIPS (tips will add around $4-8/hour!)

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