Alta's Rustler Lodge
Profile Jobs

Our Jobs

The winter season runs from late November 2023 through late April 2024. There is a week of clean-up at the end of the season available for some employees.

Most positions don't need any experience other than customer service skills and a good work ethic. Most kitchen and management positions do require at least 3 - 5 years of experience.

All applicants should be aware that housing on site is dormitory style with shared bath in hall. Respect for your fellow employees is a must. References will be checked for work ethic along with honesty and integrity.

  • Kitchen Receiver / Storeroom Manager

    Kitchen
    Alta
    $15.00 - $18.00 / hour

    Employment: Full Time Seasonal

    Essential Duties and Responsibilities:

    • Help manage food shipments
    • Unload, sort, and put away food shipments
    • Ensure that all food is put away in a correct and organized way
    • Interact with food purveyors to manage shipments and ensure orders are delivered correctly
    • Perform additional tasks as assigned by management


    Qualifications:

    • Excellent organizational skills
    • Accuracy and speed in executing tasks
    • A satisfaction making things neat, clean and organized
    • Strong/efficient interpersonal communication skills
    • Self-motivated
    • Great teamwork skills and attention to detail
    • Efficient time management
    • Positive can do, get it done attitude
    • Must be able to obtain a valid Utah food handler permit
    • Able to lift 75 pounds
    • Must be able to stand for long periods, bend, stretch, lift, and carry heavy materials


    Work Schedule

    • Shift times: generally, this is a split shift 6am to 11am and a couple hours in the afternoon
    • We receive two shipments a day (Wednesdays & Sundays off) schedule can be manipulated
    • Some ski time is available most days depending on shifts, but not guaranteed
    • Weekend and Holiday work required
    • No vacation as this is a seasonal position


    Accommodations

    • Either a live-out or live-in position
    • For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day.
    • Off-site housing is also available in our employee housing at the base of the canyon available for a bi-weekly room and board charge of $100 includes three meals a day.
    • Meals provided while on shift for live-out employees
    • Ski pass included
  • Experienced Line Cook

    Kitchen
    Alta
    $16.00 - $22.00 / hour
    • Grill, saute and plating experience needed
    • Shifts may vary (mornings, afternoons, evenings)
    • Attention to detail a must
    • Ability to work in a fast paced environment
    • Ability to follow recipes and proper kitchen protocols
    • Live in (double room) 
    • pay DOE starting @ $16/hour - meals and ski pass provided
  • Prep Cook

    kitchen
    Alta
    $15.00 - $18.00 / hour
    • Assists chef/sous chef/cooks in preparing food items for specific menu items.
    • Prepare salads, sandwiches and some breakfast items for guests.
    • Knife skills
    • Ability to read and follow set recipes.
    • Also assists with cleanup when necessary.
    • Off and on site housing available
    • Skiing privileges
  • Dishwashers

    Kitchen
    Alta
    $15.00 / hour

    Employment: Full Time Seasonal

    Essential Duties and Responsibilities:

    • Scrape and sort dishes before loading them into a dishwashing machine for cleaning
    • Monitor dish machine water temperature and detergent levels
    • Unload dishwashing machine and properly put away utensils and dishes
    • Sweep and scrub kitchen floors to ensure a clean and safe work area
    • Bag kitchen trash and transport to the dumpsters, maintaining the cleanliness of this area as well
    • Assist in the preparation and serving of food as may be required
    • Stock supplies such as food items and utensils in kitchen and storage areas
    • Maintain dishwashing machine and report any mechanical faults to supervisor
    • Stock and arrange kitchen utensils and dishes in the existing organization and locations
    • Handle glassware and other fragile tableware to prevent breakage
    • Execute daily chore lists and duties
    • Perform additional tasks as assigned by management


    Qualifications:

    • Accuracy and speed in executing tasks
    • A satisfaction making things neat, clean and organized
    • Strong/efficient interpersonal communication skills
    • Self-motivated
    • Great teamwork skills and attention to detail
    • Efficient time management
    • Positive can do, get it done attitude
    • Must be able to obtain a valid Utah food handler permit
    • Must be able to stand for long periods, bend, stretch, lift, and carry heavy materials


    Work Schedule

    • Breakfast lunch shift: 6:15 am – 3 pm, Dinner shift: 3pm – 11pm. Exact hours vary based on lodge capacity, weather, and staffing
    • Ski time is available most days depending on shifts, but not guaranteed
    • Weekend and Holiday work required
    • No vacation as this is a seasonal position


    Accommodations

    • Both live out and live-in positions are available
    • For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
    • Meals provided while on shift for live-out employees
    • Ski pass included
  • Laundry

    Housekeeping
    Alta
    $15.00 / hour

    Laundry Attendant

    General Description: Launders, folds, and delivers all the linens, towels, and uniforms of the lodge.

    Employment: Full Time Seasonal

    Essential Duties and Responsibilities:

    • Cleans all lodge linens, including dining room, guest room, and kitchen linens, with commercial laundry equipment.
    • Deliver laundry bags to the laundry room from throughout the hotel.
    • Launder and restock employee uniforms.
    • Restock pool area towels and kitchen rags.
    • Stock housekeeping closets with linens and place amenities such as rollaway beds back in their proper locations.
    • Clean and maintain the laundry room.
    • Perform special duties such as cleaning guestrooms, vacuuming public areas, and assisting other departments as needed.
    • Provide nightly turndown service.
    • Clean and set up laundry room prior to lodge opening.
    • Assist guests with all questions and reasonable requests.
    • Perform additional tasks as assigned by management.

    Qualifications:

    • Ability to analyze and solve problems.
    • Ability to multi-task.
    • Positive attitude, professional manner and appearance in all situations.
    • Ensure high level of customer service is maintained at all times
    • Must be able to stand for long periods of time.
    • Must be able to lift up to 50lbs.
    • High school diploma or equivalent preferred.

    Work Schedule

    • Specific Shift: Any day of the week either 6am – 2pm, or 3-11pm exact times may vary
    • Ski time available most days, hours flexible depending on lodge business.
    • Weekend and holiday work required
    • No vacation as this is a seasonal position

    Accommodations

    • Both live out and live-in positions are available
    • For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
    • Ski pass included
  • Sous Chef

    Kitchen
    Alta

    Sous Chef

    General role: Sous chef and assistant manager in a fast-paced, highly organized kitchen.

    Employment: Full Time Seasonal

    Essential Duties and Responsibilities:

    • Prepare high quality food items by following recipes as well as presentation guidelines
    • The active ability and knowledge to work all stations, recipes, prep lists, and kitchen duties
    • Directly supervises/delegates all food production
    • Taste everything every day to ensure quality standards
    • Provides training/guidance to all kitchen staff members including, but not limited to, cooking, food preparation, and plating procedures
    • Ensures a first-in, first-out food rotation system and verifies all food products are properly dated and organized for quality assurance
    • Plan staff scheduling, execution, and performance to meet the Rustler expectations
    • Ability to always remain calm and lead the staff to success in all kitchen and food details
    • Participate in kitchen administration, menu development and recruitment
    • Ensure sanitation and safety programs are closely followed

     

    Qualifications:

    • Prior kitchen management experience
    • A professional culinarian with first-class knife & culinary skills
    • The ability to cook delicious food
    • Excellent understanding of various cooking methods, ingredients, equipment, and procedures
    • Planning, problem-solving, decision-making, leadership, and teamwork skills
    • Accuracy and speed in executing tasks
    • Strong/efficient written, verbal, and interpersonal communication skills across all departments
    • Self-motivated, with both positive mental and physical stamina
    • Organized & efficient on-time, time management
    • Positive can do, get it done attitude
    • Must be able to obtain a valid Serv Safe Manager Certificate
    • Must be able to stand, bend, stretch, lift, and carry heavy materials

    Work Schedule

    • Breakfast shift: 6:15 am – 3 pm, Middle shift 12-9 pm. Dinner shift: 3pm – 11pm
    • Exact hours vary based on lodge capacity, weather, and staffing.
    • Some ski time is available most days depending on shifts.
    • Weekend and Holiday work required.
    • No vacation as this is a seasonal position.

    Accommodations

    • Position could be either live-out or live-in
    • For live-in positions, onsite housing is available. Bi-weekly room and board charge of $125 includes three meals a day
    • Meals provided while on shift for live-out employees
    • Ski pass included
  • Servers - Off Site

    Dining Room
    Alta
    $14.00 / hour + tips
    • Serving guests lunch and dinner or dinner only shifts available - (this requires candidates to be at least 21 years old or above in order to legally serve alcohol.)
    • Lunch a la carte menu
    • Dinner 4 course sit down menu
    • Experience required
    • Skiing and meal benefits
    • Great ski time!
    • Reliable canyon vehicle (4X4) required
    • Off site housing (single room with shared common areas) $200/month (includes basic foods too)
  • Custodian

    Housekeeping
    Alta
    $14.00 / hour

    Custodian

    General job description: Responsible for cleaning public areas of the lodge.

    Employment: Full Time Seasonal

    Essential Duties and Responsibilities:

    • Clean all lodge public areas, including lobbies; public restrooms, laundry rooms, spa, jacuzzi, and pool areas, fitness center, business center and other areas per department checklists.
    • Disinfect and sanitize high-touch areas per lodge protocols.
    • Vacuum public, office, and employee areas.
    • Dust and vacuum.
    • Maintain custodial carts and closets with supplies.
    • Perform nightly turndown service.
    • Assist laundry attendants with cleaning, folding, and restocking closets.
    • Wipe interior windows.
    • Clean elevators.
    • Empty trash in hallways and common areas.
    • Perform additional tasks as assigned by management.


    Qualifications:

    • Quality interpersonal skills.
    • Ability to analyze and solve problems.
    • Ability to multi-task.
    • Positive attitude, professional manner and appearance in all situations.
    • Must be able to stand for long periods of time.
    • Must be able to lift up to 40lbs.
    • Hardworking and self-motivated.


    Work Schedule

    • Shifts any day of the week 6:00 am – 2:00 pm or 2pm – 10pm, exact times may vary
      • Allows for ski time most work days but not guaranteed 
    • Weekend and Holiday work required
    • No vacation as this is a seasonal position


    Accommodations

    • Both live out and live-in positions are available
    • For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
    • Ski pass included

  • Servers

    Dining Room
    Alta
    $12.00 / hour + tips

    (this requires candidates to be at least 21 years old or above in order to legally serve alcohol.)

    Employment: Full Time Seasonal

    Essential Duties and Responsibilities:

    • Greet and serve food and beverages to guests
    • Be familiar with food and drink menus to answer questions concerning preparation, portion size, and ingredients
    • Attend pre-meal meetings as required
    • Check duty/side work lists for assigned duties and complete tasks in a timely manner
    • Administer exceptional service according to operational procedures
    • Perform additional tasks as assigned by management


    Qualifications:

    • Must be at least 21 years of age
    • Must have, or be able to obtain, a valid Utah food handler permit & Utah alcohol server permit
    • Previous restaurant experience is strongly preferred
    • Great customer service skills
    • Ability to analyze and solve problems
    • Ability to multi-task
    • Positive attitude, professional manner, and appearance in all situations
    • Must be able to stand, walk, bend, & lift for extended periods of time
    • Must be able to lift up to 30lbs


    Accommodations

    • Both live out and live-in positions are available
    • For live-in positions, onsite housing available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
    • Meals provided while on shift for live-out employees
    • Ski pass included
  • Line Cook

    Kitchen
    Alta

    Line Cook

    Employment: Full Time Seasonal

     

    Essential Duties and Responsibilities:

    • Skilled at handling a variety of foods and kitchen equipment
    • Able to remain calm under pressure
    • Committed to quality service, and attention to details
    • Prepare high-quality food items by following recipes as well as presentation guidelines
    • Actively participate in all kitchen duties, i.e., food prep, cooking, organization, and cleaning
    • Ensure the proper HACCP handling and labeling of food
    • Follow both written and verbal directions
    • Maintain organization, cleanliness, and sanitary conditions of kitchen areas
    • Perform tasks as assigned by management

     

    Qualifications:

    • Prior kitchen experience
    • Knowledge of various cooking methods and procedures
    • Accuracy and speed in executing tasks
    • Decision-making, planning, and problem-solving skills
    • Strong/efficient interpersonal communication skills
    • Self-motivated
    • Great teamwork skills and attention to detail
    • Efficient time management
    • Positive can do, get it done attitude
    • Must be able to obtain a valid Utah food handler permit
    • Must be able to stand, bend, stretch, lift, and carry heavy materials

     

    Work Schedule

    • Breakfast shift: 6:15 am – 3 pm, Middle shift 12-9 pm. Dinner shift: 3pm – 11pm
    • Exact hours vary based on lodge capacity, weather, and staffing.
    • Ski time is available most days depending on shifts.
    • Weekend and Holiday work required.
    • No vacation as this is a seasonal position.

    Accommodations

    • Both live out and live-in positions are available
    • For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
    • Meals provided while on shift for live-out employees
    • Ski pass included
  • Off Site Housekeepers

    Alta
    $16.00 / hour

    Cleaning of guest rooms and some public areas per Alta's Rustler Lodge protocols

    Attention to details a must

    Follow all lodge protocols regarding cleaning rooms and public areas

    Bus pass, lunch and break provided

    No housing available

    8:30 a.m. - 4:30 p.m.

  • Breakfast Cook

    Kitchen
    Alta
    $18.00 / hour

    Lead in operation from opening (6 a.m.) through lunch service. Strong leadership qualities are essential. Ensures that morning staff arrive to work and complete required task for on time breakfast service. Covers AM lead shift on days off.

  • Host/Hostess

    Dining Room
    Alta
    $12.00 / hour + tips

    Host/Hostess

    Employment: Full-time Seasonal

    Essential Duties and Responsibilities:

    • Greet and seat guests
    • Take dinner reservations for guests over the telephone and in-person
    • Be familiar with food and drink menus to answer questions concerning preparation, portion size, and ingredients
    • Maintain cleanliness of the host stand
    • Perform side work, clean-up, and closing duties according to checklist
    • Assist servers, bussers, and food runners as needed
    • Perform additional tasks as assigned by management

    Qualifications:

    • Great customer service skills
    • Ability to analyze and solve problems
    • Ability to multi-task
    • Positive attitude, professional manner, and appearance in all situations
    • Must be able to stand, walk, bend, & lift for extended periods of time
    • Must be able to lift up to 30lbs

    Accommodations

    • Both live out and live-in positions are available
    • For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
    • Meals provided while on shift for live-out employees
    • Ski pass included

     

  • Busser / Food Runner

    Dining Room
    Alta
    $12.00 / hour + tips

    Busser/Food Runner

    Employment: Full Time Seasonal

    Essential Duties and Responsibilities:

    • Clear and reset tables as needed
    • Maintain cleanliness and sanitary condition of dining room and service areas
    • Clean employee dining area, including vacuuming, sweeping, and mopping
    • Assist in completion of post-shift clean-up and side work duties according to checklist
    • Inspect guest orders for completeness and quality prior to delivery to the table
    • Assist servers in the presentation of meals
    • Assist dining room manager, chef, and co-workers as needed
    • Attend to buffet and omelet station during breakfast service
    • Be familiar with food and drink menus to answer questions concerning preparation, portion size, and ingredients
    • Perform additional tasks as assigned by management

    Qualifications:

    • Great customer service skills
    • Ability to analyze and solve problems
    • Ability to multi-task
    • Positive attitude, professional manner, and appearance in all situations
    • Must be able to stand, walk, bend, & lift for extended periods of time
    • Must be able to lift up to 50lbs

    Accommodations

    • Both live out and live-in positions are available
    • For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
    • Meals provided while on shift for live-out employees
    • Ski pass included
  • A.M. Dining Room Manager

    Dining Room
    Alta
    $17.00 / hour

    Manages breakfast buffet and ala carte lunch service  (5:30 a.m. - 3 p.m.) 5 days/week

    Ensure guest satisfaction

    Ensure staff on time and performing correct duties

    Ensure lodge protocols for breakfast and lunch in place

    Work as needed to make the meal happen in an efficient manner as well as providing superior guest service!

    Fast paced environment

    Aloha POS knowledge helpful

    Must enjoy people and customer service

    Hands on style environment

    Must be able to carry a tray

    Barista skills helpful

     

  • Baker's Assistant

    Kitchen
    Alta
    $15.00 / hour

    Baker’s Assistant

    General description: Support head baker in producing baked goods for lodge.

    Employment: Full Time Seasonal

    Essential Duties and Responsibilities:

    • Assist the baker in the preparation of made-from-scratch breads, pastries, and desserts served daily at breakfast, lunch, après ski, and dinner according to approved/successful recipes
    • Safely and appropriately use baking and measuring tools/equipment/appliances to complete all steps in the baking process
    • Ensure the proper HACCP handling and labeling of food
    • Maintain organization, cleanliness, and sanitary conditions of kitchen areas
    • Assist chefs and kitchen staff as necessary
    • Follow both written and verbal directions

    Qualifications:

    • Prior kitchen experience
    • Adaptability
    • Self-motivated
    • Efficient time management
    • Great teamwork skills and attention to detail
    • Positive can do, get it done attitude
    • Strong/efficient interpersonal communication skills
    • Must be able to obtain a valid Utah food handler permit
    • Must be able to stand, bend, stretch, lift, and carry heavy materials

    Work Schedule

    • Exact hours set by lead baker, generally 2:00 am – 11:00 am, or until tasks complete
    • Weekend and Holiday work required.
    • No vacation as this is a seasonal position.

    Accommodations

    • This is a live-in position. Onsite housing available. Bi-weekly room and board charge of $125 includes three meals a day
    • Ski pass included
  • Bartender

    Dining Room
    Alta
    $12.00 / hour

    Bartender

    Employment: Full Time Seasonal or Part-Time Seasonal

    Essential Duties and Responsibilities:

    • Prepare and serve alcoholic and non-alcoholic beverages
    • Mix, prepare and serve drinks according to approved recipes
    • Maintain cleanliness and sanitary conditions of bar and lounge area
    • Wash glassware during service
    • Maintain records of liquors, beers, and wine to ensure bar stock is maintained at all times
    • Operate in accordance with Utah liquor laws
    • Perform additional tasks as assigned by management

    Qualifications:

    • Must be at least 21 years of age
    • Must have, or be able to obtain, a valid Utah food handler permit and a Utah alcohol server permit
    • Prior bartending experience preferred 
    • Strong computer skills; knowledge of Aloha POS useful
    • Great customer service skills
    • Ability to analyze and solve problems
    • Ability to multi-task
    • Positive attitude, professional manner and appearance in all situations
    • Must be able to stand, walk, bend, & lift for extended periods of time
    • Must be able to lift up to 30lbs

    Work Schedule:

    • Full-time day bartender 5 days a week 11- 5pm, exact hours may vary
    • Part-time day bartender, 4-5 days a week 3-8 pm, exact hours may vary

    Accommodations

    • These are live out positions so no housing is provided
    • Meals are provided while on shift
    • Ski pass included
  • Massage Therapist

    Spa
    Alta

    Massage Therapist  

    Employment: Full Time or Part Time Seasonal – Compensation based on commission with an hourly rate for stand by time  

    Essential Duties and Responsibilities: 

    • Provide massages to clients by appointment, meeting the Rustler standard of quality and service  

    • Guide clients through service offerings and determine which massages would benefit them most 

    • Take a detailed client history and note any health conditions 

    • Evaluate clients to determine painful or stressed areas of the body 

    • Advise clients on stretching, strengthening or relaxation methods 

    • Suggest future massage appointments and regime to clients 

    • Listen to clients during appointments and adjust technique as they desire 

    • Prep for massage, ensure spa treatment room is clean and sanitized in preparation for appointment 

    • Clean spa treatment room following appointment  

    • Occasionally perform massages in guest hotel rooms as needed 

    • Provide excellent customer service to guests  

    • Ensure sanitation and safety programs are closely followed 

    • Perform other tasks assigned by management 

    Qualifications:  

    • Valid and up to date massage therapy license  

    • Quality customer service skills 

    • Flexibility  

    • Strong/efficient interpersonal communication skills  

    • Self-motivated 

    • Positive attitude, professional manner and appearance in all situations 

    Accommodations  

    • This is a live out position. Meals are provided while on shift. 

    Work Schedule  

    • Flexible schedule possible – schedule set by Spa Manager and will vary depending on number of guests in the lodge and how many spa appointments are booked  

    • Weekend and holiday work required 

    • No paid vacation as this is a seasonal position 

  • Esthetician

    Spa
    Alta

    Esthetician  

    Employment: Full Time or Part Time Seasonal – Compensation based on commission with an hourly rate for stand by time  

    Essential Duties and Responsibilities: 

    • Provides esthetic treatments that meet the guests needs and expectations 

    • Recommends Spa products and treatments and provide pertinent Spa information 

    • Obtains the basic medical history for a client, assesses any problems, or conditions and suggests appropriate therapy based on current health of client 

    • Assesses guest needs and inquire about contraindications like any allergies, and pregnancy, etc before beginning the service 

    • Maintains spa appearance, cleanliness according to standard operating procedures 

    • Maintains knowledge of hours of operation, reservations, fees, treatments, products and merchandise 

    • Sets-up and organizes workstation with designated supplies, forms and resource materials, report shortages to supervisor 

    • Anticipate guest's needs, respond promptly, and acknowledge all guests, however busy and whatever time of day 

    • Maintain positive guest relations at all times and maintain client details and confidentiality. 

    • Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints. 

    • Ensure sanitation and safety programs are closely followed 

    • Provide excellent customer service to guests  

    • Perform other tasks assigned by management 

     

    Qualifications:  

    • Current State Licensure (Esthetician, Cosmetologist) 

    • Quality customer service skills 

    • Flexibility  

    • Strong/efficient interpersonal communication skills  

    • Self-motivated 

    • Positive attitude, professional manner and appearance in all situations 

    Accommodations  

    • This is a live out position. Meals are provided while on shift. 

    Work Schedule  

    • Flexible schedule possible – schedule set by Spa Manager and will vary depending on number of guests in the lodge and how many spa appointments are booked  

    • Weekend and holiday work required 

    • No paid vacation as this is a seasonal position

  • Nail Technician

    Spa
    Alta

    Nail Technician 

    Employment: Full Time or Part Time Seasonal – Compensation based on commission with an hourly rate for stand by time  

    Essential Duties and Responsibilities: 

    • Provides individualized nail services and treatments that meet the clients’ needs and expectations up to the Rustler standard 

    • Educates clients on Rustler Spa products, services, and treatments 

    • Discusses options with clients to determine the individual needs of each client 

    • Provides various nail care services, including natural nail manicures, pedicures and paraffin's 

    • Promotes and sells nail products, services and treatments and encourages repeat business   

    • Remains current on certifications and new trends in the industry 

    • Maintains spa appearance, cleanliness according to standard operating procedures 

    • Maintains knowledge of hours of operation, reservations, fees, treatments, products and merchandise 

    • Ensure sanitation and safety programs are closely followed 

    • Anticipate guest's needs, respond promptly, and acknowledge all guests, however busy and whatever time of day 

    • Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints 

    • Ensure sanitation and safety programs are closely followed 

    • Provide excellent customer service to guests  

    • Perform other tasks assigned by management 

    Qualifications:  

    • Nail technician experience 

    • Quality customer service skills 

    • Flexibility  

    • Strong/efficient interpersonal communication skills  

    • Self-motivated 

    • Positive attitude, professional manner and appearance in all situations 

    Accommodations  

    • This is a live out position. Meals are provided while on shift. 

    Work Schedule  

    • Flexible schedule possible – schedule set by Spa Manager and will vary depending on number of guests in the lodge and how many spa appointments are booked  

    • Weekend and holiday work required 

    • No paid vacation as this is a seasonal position 

  • Spa Reception

    Spa
    Alta

    Spa Receptionist

    This position requires keen customer service and knowledge to provide memorable experiences for our guests. One of the first tenets of operating a successful spa is efficiency and accuracy in scheduling while maintaining exemplary customer service. Your main job objective is the smooth operation of the reception desk.

    Essential Duties and Responsibilities:

    • Opening & Closing Spa based on shift schedule.
    • Answer phones, checking voicemails, return guest calls, and responding to emails with booking requests.
    • Book Appointments in person, on the phone, or through email
    • Close out appointments and take payments
    • Interact with guests using spa services
    • Light daily cleaning and occasional deep cleaning as needed.
    • Time management, accuracy, attention to detail and exceptional customer service is key to this position.
    • Become knowledgeable about spa retail products
    • Problem solves to create a win-win outcome.
    • Provide guests with all materials needed for brochures to service technician information.
    • Become an expert in knowing all the spa services and amenities to better sell the overall spa experience.
    • Book all spa services for Massage Therapy and Aesthetics
    • Recognize that scheduling directly affects our guests' experience and the entire spa operation.
    • Assist with guest suggestions/complaints while effectively communicating information to management staff.
    • Never say "NO" to a guest; although we may not be able to provide exactly what a guest may want, it's important to provide options.
    • Flow Control: get messages to staff regarding appointments, ensure appointment accuracy and provide on-the-spot solutions to double bookings, therapists no-shows, and other scheduling problems.
    • Be a "Team Player"
    • Follow Lodge Employee Guidelines

    Qualifications:

    • High School Diploma or GED
    • Previous customer service experience, preferably in the hospitality industry.
    • Ability to have conversations with members/guest so that information that is conveyed is understood.
    • Efficient, well organized, and able to handle a variety of duties simultaneously
    • Energetic, enthusiastic
    • Professional manner, discretion, and appearance.
    • Strong team player.
    • Must be able to keep calm and composed while under pressure.
    • Must have an eye for detail.
    • Must have reliable transportation (4 wheel drive, all wheel drive, good tires, or tire chains)
    • Availability When Facility Is Open: This could include morning, evenings, weekends, and holidays.

How to Apply

Please apply on our website. We are currently accepting applications and filling positions for the 2023 - 2024 season with employment dates of roughly November 30, 2023 through April 21, 2024. Please review the employment page of our website for additional information and details.

We are not sponsoring H2B visas at this time. 


Contact Alta's Rustler Lodge