Alta's Rustler Lodge

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Houseperson / Bellhop

Employment: Full Time Seasonal

Essential Duties and Responsibilities:

• Assist Front Office staff with guest check-in and check-out procedures, including lodge tours
• Luggage handling
• Snow and garbage removal
• Light maintenance
• Assist with laundry, housekeeping, and public area cleaning
• Provide nightly turndown service
• Valet parking
• Shuttle service in the Alta/Snowbird area
• Assist guests with questions and requests
• Perform additional tasks as assigned by management

Qualifications:

• Valid driver’s license and clean driving record
• Must be 21 years old
• Quality interpersonal communication skills
• Ability to analyze and solve problems
• Ability to multi-task
• Positive attitude, professional manner, and appearance in all situations
• Must be able to stand and shovel snow for long periods of time
• Must be able to lift up to 50lbs

Work Schedule

• Exact shift times may vary, employees assigned a variety of shifts throughout the week:  6:30 am – 2:30 pm, 11:00 am – 7:00 pm; 4:00 pm – 12:00 am; 8:00-11:00 am and 3:00 pm to 7:00 pm
• Some ski time is available most days depending on shifts
• Weekend and Holiday work required
• No vacation as this is a seasonal position

Accommodations

• Both live out and live-in positions are available
• For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
• Meals provided while on shift for live-out employees
• Ski pass included

Employment: Full Time Seasonal

Essential Duties and Responsibilities:

• Help manage food shipments
• Unload, sort, and put away food shipments
• Ensure that all food is put away in a correct and organized way
• Interact with food purveyors to manage shipments and ensure orders are delivered correctly
• Perform additional tasks as assigned by management

Qualifications:

• Excellent organizational skills
• Accuracy and speed in executing tasks
• A satisfaction making things neat, clean and organized
• Strong/efficient interpersonal communication skills
• Self-motivated
• Great teamwork skills and attention to detail
• Efficient time management
• Positive can do, get it done attitude
• Must be able to obtain a valid Utah food handler permit
• Able to lift 75 pounds
• Must be able to stand for long periods, bend, stretch, lift, and carry heavy materials

Work Schedule

• Shift times: generally, this is a split shift 6am to 11am and a couple hours in the afternoon
• We receive two shipments a day (Wednesdays & Sundays off) schedule can be manipulated
• Some ski time is available most days depending on shifts, but not guaranteed
• Weekend and Holiday work required
• No vacation as this is a seasonal position

Accommodations

• Either a live-out or live-in position
• For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day.
• Off-site housing is also available in our employee housing at the base of the canyon available for a bi-weekly room and board charge of $100 includes three meals a day.
• Meals provided while on shift for live-out employees
• Ski pass included

• Grill, saute and plating experience needed
• Shifts may vary (mornings, afternoons, evenings)
• Attention to detail a must
• Ability to work in a fast paced environment
• Ability to follow recipes and proper kitchen protocols
• Live in (double room) 
• pay DOE starting @ $16/hour - meals and ski pass provided

• Assists chef/sous chef/cooks in preparing food items for specific menu items.
• Prepare salads, sandwiches and some breakfast items for guests.
• Knife skills
• Ability to read and follow set recipes.
• Also assists with cleanup when necessary.
• Off and on site housing available
• Skiing privileges

Employment: Full Time Seasonal

Essential Duties and Responsibilities:

• Scrape and sort dishes before loading them into a dishwashing machine for cleaning
• Monitor dish machine water temperature and detergent levels
• Unload dishwashing machine and properly put away utensils and dishes
• Sweep and scrub kitchen floors to ensure a clean and safe work area
• Bag kitchen trash and transport to the dumpsters, maintaining the cleanliness of this area as well
• Assist in the preparation and serving of food as may be required
• Stock supplies such as food items and utensils in kitchen and storage areas
• Maintain dishwashing machine and report any mechanical faults to supervisor
• Stock and arrange kitchen utensils and dishes in the existing organization and locations
• Handle glassware and other fragile tableware to prevent breakage
• Execute daily chore lists and duties
• Perform additional tasks as assigned by management

Qualifications:

• Accuracy and speed in executing tasks
• A satisfaction making things neat, clean and organized
• Strong/efficient interpersonal communication skills
• Self-motivated
• Great teamwork skills and attention to detail
• Efficient time management
• Positive can do, get it done attitude
• Must be able to obtain a valid Utah food handler permit
• Must be able to stand for long periods, bend, stretch, lift, and carry heavy materials

Work Schedule

• Breakfast lunch shift: 6:15 am – 3 pm, Dinner shift: 3pm – 11pm. Exact hours vary based on lodge capacity, weather, and staffing
• Ski time is available most days depending on shifts, but not guaranteed
• Weekend and Holiday work required
• No vacation as this is a seasonal position

Accommodations

• Both live out and live-in positions are available
• For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
• Meals provided while on shift for live-out employees
• Ski pass included

Laundry Attendant

General Description: Launders, folds, and delivers all the linens, towels, and uniforms of the lodge.

Employment: Full Time Seasonal

Essential Duties and Responsibilities:

• Cleans all lodge linens, including dining room, guest room, and kitchen linens, with commercial laundry equipment.
• Deliver laundry bags to the laundry room from throughout the hotel.
• Launder and restock employee uniforms.
• Restock pool area towels and kitchen rags.
• Stock housekeeping closets with linens and place amenities such as rollaway beds back in their proper locations.
• Clean and maintain the laundry room.
• Perform special duties such as cleaning guestrooms, vacuuming public areas, and assisting other departments as needed.
• Provide nightly turndown service.
• Clean and set up laundry room prior to lodge opening.
• Assist guests with all questions and reasonable requests.
• Perform additional tasks as assigned by management.

Qualifications:

• Ability to analyze and solve problems.
• Ability to multi-task.
• Positive attitude, professional manner and appearance in all situations.
• Ensure high level of customer service is maintained at all times
• Must be able to stand for long periods of time.
• Must be able to lift up to 50lbs.
• High school diploma or equivalent preferred.

Work Schedule

• Specific Shift: Any day of the week either 6am – 2pm, or 3-11pm exact times may vary
• Ski time available most days, hours flexible depending on lodge business.
• Weekend and holiday work required
• No vacation as this is a seasonal position

Accommodations

• Both live out and live-in positions are available
• For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
• Ski pass included

Sous Chef

General role: Sous chef and assistant manager in a fast-paced, highly organized kitchen.

Employment: Full Time Seasonal

Essential Duties and Responsibilities:

• Prepare high quality food items by following recipes as well as presentation guidelines
• The active ability and knowledge to work all stations, recipes, prep lists, and kitchen duties
• Directly supervises/delegates all food production
• Taste everything every day to ensure quality standards
• Provides training/guidance to all kitchen staff members including, but not limited to, cooking, food preparation, and plating procedures
• Ensures a first-in, first-out food rotation system and verifies all food products are properly dated and organized for quality assurance
• Plan staff scheduling, execution, and performance to meet the Rustler expectations
• Ability to always remain calm and lead the staff to success in all kitchen and food details
• Participate in kitchen administration, menu development and recruitment
• Ensure sanitation and safety programs are closely followed

 

Qualifications:

• Prior kitchen management experience
• A professional culinarian with first-class knife & culinary skills
• The ability to cook delicious food
• Excellent understanding of various cooking methods, ingredients, equipment, and procedures
• Planning, problem-solving, decision-making, leadership, and teamwork skills
• Accuracy and speed in executing tasks
• Strong/efficient written, verbal, and interpersonal communication skills across all departments
• Self-motivated, with both positive mental and physical stamina
• Organized & efficient on-time, time management
• Positive can do, get it done attitude
• Must be able to obtain a valid Serv Safe Manager Certificate
• Must be able to stand, bend, stretch, lift, and carry heavy materials

Work Schedule

• Breakfast shift: 6:15 am – 3 pm, Middle shift 12-9 pm. Dinner shift: 3pm – 11pm
• Exact hours vary based on lodge capacity, weather, and staffing.
• Some ski time is available most days depending on shifts.
• Weekend and Holiday work required.
• No vacation as this is a seasonal position.

Accommodations

• Position could be either live-out or live-in
• For live-in positions, onsite housing is available. Bi-weekly room and board charge of $125 includes three meals a day
• Meals provided while on shift for live-out employees
• Ski pass included

• Serving guests lunch and dinner or dinner only shifts available - (this requires candidates to be at least 21 years old or above in order to legally serve alcohol.)
• Lunch a la carte menu
• Dinner 4 course sit down menu
• Experience required
• Skiing and meal benefits
• Great ski time!
• Reliable canyon vehicle (4X4) required
• Off site housing (single room with shared common areas) $200/month (includes basic foods too)

Custodian

General job description: Responsible for cleaning public areas of the lodge.

Employment: Full Time Seasonal

Essential Duties and Responsibilities:

• Clean all lodge public areas, including lobbies; public restrooms, laundry rooms, spa, jacuzzi, and pool areas, fitness center, business center and other areas per department checklists.
• Disinfect and sanitize high-touch areas per lodge protocols.
• Vacuum public, office, and employee areas.
• Dust and vacuum.
• Maintain custodial carts and closets with supplies.
• Perform nightly turndown service.
• Assist laundry attendants with cleaning, folding, and restocking closets.
• Wipe interior windows.
• Clean elevators.
• Empty trash in hallways and common areas.
• Perform additional tasks as assigned by management.

Qualifications:

• Quality interpersonal skills.
• Ability to analyze and solve problems.
• Ability to multi-task.
• Positive attitude, professional manner and appearance in all situations.
• Must be able to stand for long periods of time.
• Must be able to lift up to 40lbs.
• Hardworking and self-motivated.

Work Schedule

• Shifts any day of the week 6:00 am – 2:00 pm or 2pm – 10pm, exact times may vary
  • Allows for ski time most work days but not guaranteed 
• Weekend and Holiday work required
• No vacation as this is a seasonal position

Accommodations

• Both live out and live-in positions are available
• For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
• Ski pass included

• Checks guests in and out
• Arranges transportation
• Receive guest payments
• Provide local guest information
• Customer service skills a must!!
• Multi tasking..computer skills for reservation system

(this requires candidates to be at least 21 years old or above in order to legally serve alcohol.)

Employment: Full Time Seasonal

Essential Duties and Responsibilities:

• Greet and serve food and beverages to guests
• Be familiar with food and drink menus to answer questions concerning preparation, portion size, and ingredients
• Attend pre-meal meetings as required
• Check duty/side work lists for assigned duties and complete tasks in a timely manner
• Administer exceptional service according to operational procedures
• Perform additional tasks as assigned by management

Qualifications:

• Must be at least 21 years of age
• Must have, or be able to obtain, a valid Utah food handler permit & Utah alcohol server permit
• Previous restaurant experience is strongly preferred
• Great customer service skills
• Ability to analyze and solve problems
• Ability to multi-task
• Positive attitude, professional manner, and appearance in all situations
• Must be able to stand, walk, bend, & lift for extended periods of time
• Must be able to lift up to 30lbs

Accommodations

• Both live out and live-in positions are available
• For live-in positions, onsite housing available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
• Meals provided while on shift for live-out employees
• Ski pass included

Night Auditor

Employment: Full Time Seasonal

Essential Duties and Responsibilities:

• Overnight position
• Reconcile transactions for the day
• Prepare all required daily and summary reports
• Provide courteous and professional guest services
• Respond to guest inquiries and resolve guest concerns
• Complete late-night guest check-ins and early morning guest check-outs
• Assist guests with luggage handling
• Perform late-night housekeeping requests
• Provide early morning coffee service
• Perform additional tasks as assigned by management

Qualifications:

• Prior experience in customer service preferred
• Quality written, verbal, and interpersonal communication skills
• Strong computer skills
• Mathematical and problem-solving skills
• Ability to multi-task
• Positive attitude, professional manner, and appearance in all situations

Work Schedule

• Shifts any day of the week, 5 days a week from 10:30 pm to 6 am
• Weekend and Holiday work required
• No vacation as this is a seasonal position

Accommodations

• Both live out and live-in positions are available
• For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
• Meals provided while on shift for live-out employees
• Ski pass included

Cleaning of guest rooms and some public areas per Alta's Rustler Lodge protocols

Attention to details a must

Follow all lodge protocols regarding cleaning rooms and public areas

Bus pass, lunch and break provided

No housing available

8:30 a.m. - 4:30 p.m.

Baker / Pastry Chef

General role: Organize and execute baking needs for a restaurant.

Employment: Full Time Seasonal

Essential Duties and Responsibilities:

• Plan & prepare consistent, great-tasting, visually appealing made-from-scratch breads, pastries, and desserts served daily at breakfast, lunch, après ski, and dinner according to approved/successful recipes
• Skilled in various forms of baking production & equipment operation
• Ensure the proper HACCP handling and labeling of food
• Maintain organization, cleanliness, and sanitary conditions of kitchen areas
• Manage inventory levels for both raw and production materials
• Successfully direct and oversee subordinate staff
• Assist chefs as necessary

Qualifications:

• Similar prior baking experience
• Adaptability
• Decision-making, planning, and problem-solving skills
• Self-motivated
• Efficient time management
• Positive can do, get it done attitude
• Great teamwork skills and attention to detail
• Strong/effective interpersonal communication skills
• Must be able to obtain a valid Utah food handler permit
• Must be able to stand, bend, stretch, lift, and carry heavy materials

Work Schedule

• Set your own exact hours, generally, 2:00 am – 11:00 am, or until tasks complete
• Weekend and Holiday work required.
• No vacation as this is a seasonal position.

Accommodations

• This is a live-in position. Onsite housing available. Bi-weekly room and board charge of $125 includes three meals a day
• Ski pass included

General Description: Run spa in the lodge, hire and manage spa staff, and ensure quality services provided to guests. 

Employment: Full Time Seasonal 

Essential Duties and Responsibilities: 

• Hire, train, supervise, manage, and lead staff of the spa for the entire winter season, ideally create a self-sufficient spa 

• Understand and manage the complexities and challenges of lodge location and commute  

• Deliver superior guest service and ensure guest satisfaction 

• Respond to guest requests and complaints  

• Schedule, organize, and supervise spa shifts  

• Manage spa reservations and spa website 

• Manage spa supplies, linens, and retail inventories 

• Maintain cost and service descriptions on spa menu 

• Problem solving, monitor operations, and initiate corrective actions  

• Set up the spa for the season 

• Ensure compliance with lodge dress codes and state health codes  

• Nurture a positive, team-oriented environment  

• Develop promotional marketing for in house guests  

Qualifications:  

• 2-3 years past management experience, preferably in the spa industry 

• Working knowledge of MindBody spa management software a plus 

• Network within the Salt Lake Valley to hire staff from 

• Quality customer service skills 

• Flexibility  

• Ability to analyze and solve problems 

• Ability to multi-task  

• High level of attention to detail as well as proven organizational skills  

• Positive attitude, professional manner and appearance in all situations 

Accommodations  

• This is a live out position. Meals are provided while on shift. 

Work Schedule  

• Part time starting early October to begin hiring  

• Full time starting mid-November to get spa set up  

Lead in operation from opening (6 a.m.) through lunch service. Strong leadership qualities are essential. Ensures that morning staff arrive to work and complete required task for on time breakfast service. Covers AM lead shift on days off.

Host/Hostess

Employment: Full-time Seasonal

Essential Duties and Responsibilities:

• Greet and seat guests
• Take dinner reservations for guests over the telephone and in-person
• Be familiar with food and drink menus to answer questions concerning preparation, portion size, and ingredients
• Maintain cleanliness of the host stand
• Perform side work, clean-up, and closing duties according to checklist
• Assist servers, bussers, and food runners as needed
• Perform additional tasks as assigned by management

Qualifications:

• Great customer service skills
• Ability to analyze and solve problems
• Ability to multi-task
• Positive attitude, professional manner, and appearance in all situations
• Must be able to stand, walk, bend, & lift for extended periods of time
• Must be able to lift up to 30lbs

Accommodations

• Both live out and live-in positions are available
• For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
• Meals provided while on shift for live-out employees
• Ski pass included

 

Busser/Food Runner

Employment: Full Time Seasonal

Essential Duties and Responsibilities:

• Clear and reset tables as needed
• Maintain cleanliness and sanitary condition of dining room and service areas
• Clean employee dining area, including vacuuming, sweeping, and mopping
• Assist in completion of post-shift clean-up and side work duties according to checklist
• Inspect guest orders for completeness and quality prior to delivery to the table
• Assist servers in the presentation of meals
• Assist dining room manager, chef, and co-workers as needed
• Attend to buffet and omelet station during breakfast service
• Be familiar with food and drink menus to answer questions concerning preparation, portion size, and ingredients
• Perform additional tasks as assigned by management

Qualifications:

• Great customer service skills
• Ability to analyze and solve problems
• Ability to multi-task
• Positive attitude, professional manner, and appearance in all situations
• Must be able to stand, walk, bend, & lift for extended periods of time
• Must be able to lift up to 50lbs

Accommodations

• Both live out and live-in positions are available
• For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day
• Meals provided while on shift for live-out employees
• Ski pass included

Manages breakfast buffet and ala carte lunch service  (5:30 a.m. - 3 p.m.) 5 days/week

Ensure guest satisfaction

Ensure staff on time and performing correct duties

Ensure lodge protocols for breakfast and lunch in place

Work as needed to make the meal happen in an efficient manner as well as providing superior guest service!

Fast paced environment

Aloha POS knowledge helpful

Must enjoy people and customer service

Hands on style environment

Must be able to carry a tray

Barista skills helpful

 

Baker’s Assistant

General description: Support head baker in producing baked goods for lodge.

Employment: Full Time Seasonal

Essential Duties and Responsibilities:

• Assist the baker in the preparation of made-from-scratch breads, pastries, and desserts served daily at breakfast, lunch, après ski, and dinner according to approved/successful recipes
• Safely and appropriately use baking and measuring tools/equipment/appliances to complete all steps in the baking process
• Ensure the proper HACCP handling and labeling of food
• Maintain organization, cleanliness, and sanitary conditions of kitchen areas
• Assist chefs and kitchen staff as necessary
• Follow both written and verbal directions

Qualifications:

• Prior kitchen experience
• Adaptability
• Self-motivated
• Efficient time management
• Great teamwork skills and attention to detail
• Positive can do, get it done attitude
• Strong/efficient interpersonal communication skills
• Must be able to obtain a valid Utah food handler permit
• Must be able to stand, bend, stretch, lift, and carry heavy materials

Work Schedule

• Exact hours set by lead baker, generally 2:00 am – 11:00 am, or until tasks complete
• Weekend and Holiday work required.
• No vacation as this is a seasonal position.

Accommodations

• This is a live-in position. Onsite housing available. Bi-weekly room and board charge of $125 includes three meals a day
• Ski pass included

Bartender

Employment: Full Time Seasonal or Part-Time Seasonal

Essential Duties and Responsibilities:

• Prepare and serve alcoholic and non-alcoholic beverages
• Mix, prepare and serve drinks according to approved recipes
• Maintain cleanliness and sanitary conditions of bar and lounge area
• Wash glassware during service
• Maintain records of liquors, beers, and wine to ensure bar stock is maintained at all times
• Operate in accordance with Utah liquor laws
• Perform additional tasks as assigned by management

Qualifications:

• Must be at least 21 years of age
• Must have, or be able to obtain, a valid Utah food handler permit and a Utah alcohol server permit
• Prior bartending experience preferred 
• Strong computer skills; knowledge of Aloha POS useful
• Great customer service skills
• Ability to analyze and solve problems
• Ability to multi-task
• Positive attitude, professional manner and appearance in all situations
• Must be able to stand, walk, bend, & lift for extended periods of time
• Must be able to lift up to 30lbs

Work Schedule:

• Full-time day bartender 5 days a week 11- 5pm, exact hours may vary
• Part-time day bartender, 4-5 days a week 3-8 pm, exact hours may vary

Accommodations

• These are live out positions so no housing is provided
• Meals are provided while on shift
• Ski pass included

Massage Therapist  

Employment: Full Time or Part Time Seasonal – Compensation based on commission with an hourly rate for stand by time  

Essential Duties and Responsibilities: 

• Provide massages to clients by appointment, meeting the Rustler standard of quality and service  

• Guide clients through service offerings and determine which massages would benefit them most 

• Take a detailed client history and note any health conditions 

• Evaluate clients to determine painful or stressed areas of the body 

• Advise clients on stretching, strengthening or relaxation methods 

• Suggest future massage appointments and regime to clients 

• Listen to clients during appointments and adjust technique as they desire 

• Prep for massage, ensure spa treatment room is clean and sanitized in preparation for appointment 

• Clean spa treatment room following appointment  

• Occasionally perform massages in guest hotel rooms as needed 

• Provide excellent customer service to guests  

• Ensure sanitation and safety programs are closely followed 

• Perform other tasks assigned by management 

Qualifications:  

• Valid and up to date massage therapy license  

• Quality customer service skills 

• Flexibility  

• Strong/efficient interpersonal communication skills  

• Self-motivated 

• Positive attitude, professional manner and appearance in all situations 

Accommodations  

• This is a live out position. Meals are provided while on shift. 

Work Schedule  

• Flexible schedule possible – schedule set by Spa Manager and will vary depending on number of guests in the lodge and how many spa appointments are booked  

• Weekend and holiday work required 

• No paid vacation as this is a seasonal position 

Esthetician  

Employment: Full Time or Part Time Seasonal – Compensation based on commission with an hourly rate for stand by time  

Essential Duties and Responsibilities: 

• Provides esthetic treatments that meet the guests needs and expectations 

• Recommends Spa products and treatments and provide pertinent Spa information 

• Obtains the basic medical history for a client, assesses any problems, or conditions and suggests appropriate therapy based on current health of client 

• Assesses guest needs and inquire about contraindications like any allergies, and pregnancy, etc before beginning the service 

• Maintains spa appearance, cleanliness according to standard operating procedures 

• Maintains knowledge of hours of operation, reservations, fees, treatments, products and merchandise 

• Sets-up and organizes workstation with designated supplies, forms and resource materials, report shortages to supervisor 

• Anticipate guest's needs, respond promptly, and acknowledge all guests, however busy and whatever time of day 

• Maintain positive guest relations at all times and maintain client details and confidentiality. 

• Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints. 

• Ensure sanitation and safety programs are closely followed 

• Provide excellent customer service to guests  

• Perform other tasks assigned by management 

 

Qualifications:  

• Current State Licensure (Esthetician, Cosmetologist) 

• Quality customer service skills 

• Flexibility  

• Strong/efficient interpersonal communication skills  

• Self-motivated 

• Positive attitude, professional manner and appearance in all situations 

Accommodations  

• This is a live out position. Meals are provided while on shift. 

Work Schedule  

• Flexible schedule possible – schedule set by Spa Manager and will vary depending on number of guests in the lodge and how many spa appointments are booked  

• Weekend and holiday work required 

• No paid vacation as this is a seasonal position

Nail Technician 

Employment: Full Time or Part Time Seasonal – Compensation based on commission with an hourly rate for stand by time  

Essential Duties and Responsibilities: 

• Provides individualized nail services and treatments that meet the clients’ needs and expectations up to the Rustler standard 

• Educates clients on Rustler Spa products, services, and treatments 

• Discusses options with clients to determine the individual needs of each client 

• Provides various nail care services, including natural nail manicures, pedicures and paraffin's 

• Promotes and sells nail products, services and treatments and encourages repeat business   

• Remains current on certifications and new trends in the industry 

• Maintains spa appearance, cleanliness according to standard operating procedures 

• Maintains knowledge of hours of operation, reservations, fees, treatments, products and merchandise 

• Ensure sanitation and safety programs are closely followed 

• Anticipate guest's needs, respond promptly, and acknowledge all guests, however busy and whatever time of day 

• Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints 

• Ensure sanitation and safety programs are closely followed 

• Provide excellent customer service to guests  

• Perform other tasks assigned by management 

Qualifications:  

• Nail technician experience 

• Quality customer service skills 

• Flexibility  

• Strong/efficient interpersonal communication skills  

• Self-motivated 

• Positive attitude, professional manner and appearance in all situations 

Accommodations  

• This is a live out position. Meals are provided while on shift. 

Work Schedule  

• Flexible schedule possible – schedule set by Spa Manager and will vary depending on number of guests in the lodge and how many spa appointments are booked  

• Weekend and holiday work required 

• No paid vacation as this is a seasonal position 

Spa Receptionist

This position requires keen customer service and knowledge to provide memorable experiences for our guests. One of the first tenets of operating a successful spa is efficiency and accuracy in scheduling while maintaining exemplary customer service. Your main job objective is the smooth operation of the reception desk.

Essential Duties and Responsibilities:

• Opening & Closing Spa based on shift schedule.
• Answer phones, checking voicemails, return guest calls, and responding to emails with booking requests.
• Book Appointments in person, on the phone, or through email
• Close out appointments and take payments
• Interact with guests using spa services
• Light daily cleaning and occasional deep cleaning as needed.
• Time management, accuracy, attention to detail and exceptional customer service is key to this position.
• Become knowledgeable about spa retail products
• Problem solves to create a win-win outcome.
• Provide guests with all materials needed for brochures to service technician information.
• Become an expert in knowing all the spa services and amenities to better sell the overall spa experience.
• Book all spa services for Massage Therapy and Aesthetics
• Recognize that scheduling directly affects our guests' experience and the entire spa operation.
• Assist with guest suggestions/complaints while effectively communicating information to management staff.
• Never say "NO" to a guest; although we may not be able to provide exactly what a guest may want, it's important to provide options.
• Flow Control: get messages to staff regarding appointments, ensure appointment accuracy and provide on-the-spot solutions to double bookings, therapists no-shows, and other scheduling problems.
• Be a "Team Player"
• Follow Lodge Employee Guidelines

Qualifications:

• High School Diploma or GED
• Previous customer service experience, preferably in the hospitality industry.
• Ability to have conversations with members/guest so that information that is conveyed is understood.
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Energetic, enthusiastic
• Professional manner, discretion, and appearance.
• Strong team player.
• Must be able to keep calm and composed while under pressure.
• Must have an eye for detail.
• Must have reliable transportation (4 wheel drive, all wheel drive, good tires, or tire chains)
• Availability When Facility Is Open: This could include morning, evenings, weekends, and holidays.