Alaskan Dream Cruises

Profile Jobs

The vessel’s Master directs the operations and activities of officers and crew on board, including safety, maintenance, certification, documentation, guest services and compliance with all applicable federal, state, and local laws and regulations and ADC requirements. The Master is also responsible for the prevention of pollution, and the safe navigation and efficient operation of the vessel.  In the execution of duties, the Master will comply with the company’s vessel safety manual, and all applicable federal, state, and local laws, regulations and instructions.

Essential Duties & Responsibilities

Leads and manages according to the core Values of True Alaskan Hospitality as defined in our Mission Statement: Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality.

• The Master is identified on the Emergency Station Bill as being in overall charge of all persons and activities.  Provide leadership and direction to crew and passengers in a drill or an emergency, including situations of fire, flooding, rescue, man overboard, medical incident and pollution spill.  Is responsible for compliance with company and regulatory agencies requirements for drill content and frequency.   
•  Keep fully informed of, and adhere to, all U.S. and other relevant laws, regulations (Federal and state), and directives affecting the operation of the vessel. In addition, the Captain shall get acquainted fully with the regulations and local requirements of all ports visited. 
• Be knowledgeable of and ensure vessel compliance with the company’s Safety Management Program and procedures.  
• Draft detailed voyage plans for each itinerary and positioning trip, considering the tools needed by the Officer of the Watch for the safe navigation of the vessel as well as fulfilling the companies programming objectives; effectively communicate these plans to the Chief Mate and watch-standers and monitor their compliance with them.
•  Overall in charge of the performance and conduct of the vessel complement. 
• Fully support and guide the Chief Mate, Hotel Manager, Naturalist and Chief Engineer with the management of their department duties and responsibilities.  Work with and advise (as necessary) supervisors in their seeking and maintaining the highest levels of safety and guest service in their departments.  Coach staff and work with them to train subordinates to the highest level. 
•  Responsible for ensuring that the vessel’s overall condition and seaworthiness is continuously maintained, reporting to the Corporate Office any situation that may adversely affect the vessels satisfactory state of operations. 
• Maintain the Bridge Logbook, Standing Orders, Night Orders, Radio Logbook, Waste Management Log, ADEC Log, Safety and Drill Logs, and other manuals and records as prescribed by Alaskan Dream Cruises, Allen Marine Companies or other applicable regulatory agencies. 
• Maintain the vessel’s filing system of important documents as well as crew-training records.
• Maintain close communication with the main office in Sitka and outlying offices in the vessel’s operating area on matters and specifically on required shore support during turn around days.
• Communications must always be complete, detailed and delivered in a direct, tactful manner and written communications must be succinct, candid and courteous.
• Monitor vessel expenses & report any abnormal costs incurred.  Maintain close contact with the Marine Operations Manager to ensure all cost controls are utilized.  Plan to maximize efficiencies, thereby reducing expense.
• Responsible for the accurate and timely submission of any administrative, operational or accounting reports done in accordance with company guidelines.  These include, but are not limited to, Incident Report Forms, Witness Statement Forms and USCG 2692 Forms.  Also maintain a list of Current Vessel Maintenance Projects that need to be addressed on the vessel during the turn-around day with the help of shore side engineers.  Reply in a timely manner to safety or office memorandums.
• Develop required work lists and performance goals for crewmembers. Ensure the compliance of all on board with company and regulatory policies and regulations.  Take a proactive position with any person not following established policy.  Address all performance or conduct issues in a timely and effective manner and keep supervisory management in the office appraised of relevant issues.
• Effective public speaking when addressing guests, crew or the public; such as the Passenger Safety and Vessel Orientation meeting, announcements on the PA system, and performing public ceremonies on board.  
• Maintain a “Command Presence” as well as a courteous, friendly and informative interaction with the guests –the personal appearance and a high degree of customer service by you and the crew is essential, expected and of the utmost importance.
• Establish a teamwork mentality among all departments focused on displaying a Can-Do Approach to assigned duties.
• Other duties as assigned.

Minimum Qualifications

• Education requires specialized or technical knowledge requiring formal training. 
• 2 years as Chief Mate or Captain.  Additional 5 years in the Maritime industry and involved in shipboard operations. 
• USCG license as Master, 200 GRT (Near Coastal). 
• License endorsement required for “Unlimited Radar Observer”. 
• In-depth knowledge of passenger vessel operations.
• Observed or documented managerial skills and personal traits necessary to effectively and efficiently guide ship’s crewmembers in a direct and respectful manner.
• Excellent skills in ship handling.   
• Excellent communication skills: verbal, non-verbal.
• Strong writing skills with ability to communicate technical information, maintain all ships logs, all vessel forms and documentation of vessel operations.
• Strong interpersonal skills require the ability to deal with discontented, argumentative and emotional crewmembers and passengers in a professional manner while maintaining Alaskan Dream Cruises high level of service and commitment to its guests.
•  Must pass a security background check and DOT drug test.
• First Aid and CPR Certification

Desired Qualifications 

• Endorsement with STCW-95 Basic Safety Training, Bridge Resource Management and Advanced Fire Fighting.
•  Proven team player and have a Can-Do attitude.
• Organized, even tempered.
•  Ability to take directions and work with a diverse team.
• Ability to interpret and follow rules, policy and procedures.
• Ability to maintain composure with courteous and professional demeanor.

Traits and Characteristics

• Strong commitment to safety.
• A genuine desire to serve the public.
• Positive, personable and professional demeanor.
• Adaptive to learning new skills and knowledge.
• Adaptive to changes in a progressive work environment.
• Strong record of being organized, dependable and punctual.
• Strong conflict resolution skills and ability to work within a diverse workforce.

Communication

It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process.  We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) Recruitment process cannot continue if the candidate is not responsive.  Please note that how you communicate with a potential employer is part of the evaluation process.  Always be polite, prompt and professional when communicating with the office.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Captain stays in private quarters. Crew stays in shared quarters onboard with little privacy and relatively constant vibration and engine noise often for long periods of time.  This is a fast-paced and dynamic work environment with a diverse workforce. Crew may be moved from one vessel to another at the discretion of Management. Due to remote locations of vessel routes, internet connectivity is limited.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel to the vessels in Alaska and extended stay up to 5 months on board is required.  Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week.  Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear and life preserver. Occasionally required to lift and/or move up to 50 pounds.  Ability to walk on uneven deck surfaces crossing from vessel to vessel.  Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.

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The Chief Mate ensures the safety and comfort of the vessel, guests and crew as a Bridge Watch Officer and perform as the vessels Security Officer.  The Chief Mate is also responsible for managing the deck crew.

Essential Duties & Responsibilities

Leads and manages according to the core Values of True Alaskan Hospitality as defined in our Mission Statement: Immerse each guest in personable and unsurpassed level of service we call True Alaskan Hospitality.

Emergency situations

• Chief Mate holds a position on the vessel’s Emergency Station Bill as Scene Leader. 
• Must perform requirements of Emergency Station Bill for both drills and actual emergencies to include fire, flooding, man overboard, abandon ship, medical, and spill response.
• Scene leader decides who attacks the fire, where fire boundaries are set, equipment needed, firefighting agents used, etc. 
• Fulfills other emergency response duties as outlined in the vessel’s Emergency Station Bill.
• Responsible for writing all Incident Report Forms as required by company policy and furnish to vessel Captain.

Navigation/bridge watch

• Operate vessel during assigned watches to the highest professional and Alaskan Dream Cruises standards, with the safety of guests, crew and vessel being paramount. 
• Monitor communication equipment and keep logs and records as required by federal, state, and local laws, regulations and instructions and Alaskan Dream Cruises.  Make use of all bridge tools and personnel, alerting the Master as needed or as per orders. 
• When in port will assign a gangway security watch amongst other duties as assigned by Captain.

Medical supplies

• The Chief Mate is responsible for the supervisory management of the ship’s medical locker and the reordering of medical supplies,
• Ensure that there is always a proper and current certified medical response team aboard the ship on all cruises. 

Supervision of deck staff

• Assign deck work lists.  Every day provide a priority list of what needs to be done.  Perform deckhand scheduling regarding what watch they will be on with Captain’s final approval.
• Provide deck staff with a minimum of two written evaluations per operating year.
• Train the new deckhand staff as they come aboard on how the ship operates, how they should handle lines, navigation basics, how to pilot the vessel, and emergency drill training. Shall instruct new deckhands in various procedures on how to maintain the ship e.g. painting, splicing lines, doing varnish/bright work, and docking procedures. 
• Teach the licensed deckhand staff in proper small boat operations. (Zodiac, DIB, etc.)
• Responsible for the oversight of deck supplies inventory and procurement as needed.
• Oversee and assist 2nd Mate with keeping all chart corrections, light lists, bridge resources and Notice to Mariners publications current.
• Responsible for replying to safety or office memorandums and writing all Incident report forms as required by company policy. After review by Captain furnish to Operations Manager. 
• Assist in the expeditious preparation of the ship for oncoming guests which includes loading ship’s stores, taking on potable water, movement of luggage, movement of laundry, and other duties as assigned by the Captain.
• Perform other duties as assigned

Minimum Qualifications

• Education of a specialized or technical knowledge requiring formal training above high school is required. 
•  Master’s license for a 100-ton inland vessel.
• License endorsement required for “Unlimited Radar Observer”. 
• 3-5 years in the maritime industry with progressively responsible experience is required. 
• Excellent communication skills: verbal, non-verbal and written.
• Writing skills require the ability to communicate technical information, maintain all ships logs, all vessel forms and documentation of vessel operations.
• Strong interpersonal skills require the ability to deal with discontented, argumentative and emotional crewmembers and passengers in a professional manner while maintaining Alaskan Dream Cruises high level of service and commitment to its guests and crew.
• Must pass a security background check and DOT drug test.
• First Aid and CPR Certification.

Desired Qualifications

• Proven team player and have a Can-Do attitude.
• Organized, even tempered.
• Ability to take directions and work with a diverse team.
• Ability to interpret and follow rules, policy and procedures.
• Ability to maintain composure with courteous and professional demeanor.

Traits and Characteristics

• Strong commitment to safety.
• A genuine desire to serve the public.
• Positive, personable and professional demeanor.
• Adaptive to learning new skills and knowledge.
• Adaptive to changes in a progressive work environment.
• Strong record of being organized, dependable and punctual.
• Strong conflict resolution skills and ability to work within a diverse workforce.

Communication 

It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process.  We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) Recruitment process cannot continue if the candidate is not responsive.  Please note that how you communicate with a potential employer is part of the evaluation process.  Always be polite, prompt and professional when communicating with the office.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Crew stays in shared quarters onboard with little privacy and relatively constant vibration and engine noise often for long periods of time.  This is a fast-paced and dynamic work environment with a diverse workforce. Crew may be moved from one vessel to another at the discretion of Management. Due to remote locations of vessel routes, internet connectivity is limited.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel to the vessels in Alaska and extended stay up to 5 months on board is required.  Must be physically able to work a typical workday of about 10-14 hours per day, seven days a week.  Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear and life preserver. Occasionally required to lift and/or move up to 50 pounds.  Ability to walk on uneven deck surfaces crossing from vessel to vessel.  Physically able to climb a 7-foot vertical ladder and fit through a 28-inch escape hatch.

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Shore Support staff members are responsible for overseeing all passenger departures and arrivals from the Juneau Airport, as well as for providing transportation to and from hotel accommodations.

REPORTS TO: Shore Support Coordinator

ROOM AND BOARD: Housing is not included for shoreside positions.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Work according to the core Values of True Alaskan Hospitality as defined in our Mission Statement: Immerse each guest in a personable and unsurpassed level of service we call True Alaskan Hospitality.

• Responsible for friendly, courteous, and gracious service to all guests.
• Provide time-critical airport transportation for arriving and departing guests.
• Answer guest questions regarding itinerary schedules.
• Provide direction for luggage service contractors, to ensure luggage is well taken care of, and arrives in the correct locations.
• Plan and prepare guest Welcome Packets and other materials prior to each departure.
• Show a strong customer service mindset and warm hospitality in interacting with all guests and crew.
• Clearly and consistently communicate the day’s schedule verbally to guests.
• Maintain awareness of basic safety rules, workplace safety, and respect for the environment.
• Basic knowledge of MS Office, Excel, Outlook, and other various office duties.
• Provide vessel support by fulfilling and delivering timely linen orders.
• Provide vessel support by fulfilling just in time purchase requests for goods and groceries.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• Must be minimum 18 years of age.
• High school diploma or equivalent GED.
• Valid Drivers License with clean driving record.
• Must pass a security background check and DOT drug test.

DESIRED QUALIFICATIONS:

• 1-3 years of experience and/or education in the hospitality industry within the last 3 years.
• Proven team player and have a Can-Do attitude.
• Organized, even tempered.
• Strong interpersonal skills and guest service aptitude.
• Strong communication skills: verbal, non-verbal and written.
• Ability to take directions and work with a diverse team.
• Ability to interpret and follow rules, policy and procedures.
• Ability to maintain composure with courteous and professional demeanor.

TRAITS & CHARACTERISTICS:

• Strong commitment to safety.
• A genuine desire to serve the public.
• Positive, personable and professional demeanor.
• Adaptive to learning new skills and knowledge.
• Adaptive to changes in a progressive work environment.
• Strong record of being organized, dependable and punctual.
• Strong conflict resolution skills and ability to work within a diverse workforce.

COMMUNICATION:

It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process.  We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) Recruitment process cannot continue if the candidate is not responsive.  Please note that how you communicate with a potential employer is part of the evaluation process.  Always be polite, prompt and professional when communicating with the office.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  This is a fast-paced and dynamic work environment with a diverse workforce. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be physically able to work a flexible workday of about 8-10 hours per day including early mornings and late nights dependent on airport and ferry schedules, seven days a week.  Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear. Occasionally required to lift and/or move up to 50 pounds.  Ability to walk on uneven dock and deck surfaces crossing from vessel to vessel.

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Shore Support Lead is responsible for overseeing all passenger departures and arrivals from the Juneau Sitka Airport, as well as for providing transportation to and from hotel accommodations, and managing the schedules of turn days and the shore support team.

ROOM AND BOARD: Housing is not included for shoreside positions.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Work according to the core Values of True Alaskan Hospitality as defined in our Mission Statement: Immerse each guest in a personable and unsurpassed level of service we call True Alaskan Hospitality.

• Responsible for friendly, courteous, and gracious service to all guests.
• Provide time-critical airport transportation for arriving and departing guests.
• Answer guest questions regarding itinerary schedules.
• Provide direction for luggage service contractors, to ensure luggage is well taken care of, and arrives in the correct locations.
• Plan and prepare guest Welcome Packets and other materials prior to each departure.
• Show a strong customer service mindset and warm hospitality in interacting with all guests and crew.
• Clearly and consistently communicate the day’s schedule verbally to guests.
• Clearly and consistently communicate the day’s schedule to the shore support team members.
• Provide time-critical schedules to the tour locations and bus companies.
• Maintain awareness of basic safety rules, workplace safety, and respect for the environment.
• Basic knowledge of MS Office, Excel, Outlook, and other various office duties.
• Provide vessel support by fulfilling and delivering timely linen orders.
• Provide vessel support by fulfilling just in time purchase requests for goods and groceries.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS:

• Must be minimum 18 years of age.
• High school diploma or equivalent GED.
• Valid Driver's License with clean driving record.
• Must pass a security background check and DOT drug test.
• 1-3 years of experience and/or education in the hospitality industry within the last 3 years.
• Proven team player and have a Can-Do attitude.
• Organized, even tempered.
• Strong interpersonal skills and guest service aptitude.
• Strong communication skills: verbal, non-verbal and written.
• Ability to take directions and work with a diverse team.
• Ability to interpret and follow rules, policy and procedures.
• Ability to maintain composure with courteous and professional demeanor.

TRAITS & CHARACTERISTICS:

• Strong commitment to safety.
• A genuine desire to serve the public.
• Positive, personable and professional demeanor.
• Adaptive to learning new skills and knowledge.
• Adaptive to changes in a progressive work environment.
• Strong record of being organized, dependable and punctual.
• Strong conflict resolution skills and ability to work within a diverse workforce.

COMMUNICATION:

It is strongly recommended that applicants have access to a computer and a mobile phone during the entire hiring process.  We expect to hear from candidates within a few days of our communication (request for interview, documentation, follow up, etc.) Recruitment process cannot continue if the candidate is not responsive.  Please note that how you communicate with a potential employer is part of the evaluation process.  Always be polite, prompt and professional when communicating with the office.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  This is a fast-paced and dynamic work environment with a diverse workforce. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be physically able to work a flexible workday of about 6-12 hours per day including early mornings and late nights dependent on airport and ferry schedules, seven days a week.  Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear. Occasionally required to lift and/or move up to 50 pounds.  Ability to walk on uneven dock and deck surfaces crossing from vessel to vessel.

Apply Now