Alaska SeaLife Center

Profile Jobs

This position engages with guests on the exhibit floor, maintaining the different stations around the Center e.g., touch tank, aviary, and activity desks, may present programs and lead Behind the Scenes encounters. The position will interpret live and static exhibits to the visiting public and present interactive marine science programs to groups and monitor groups during their self-guided tours. This position is responsible for connecting visitors to the mission of the Alaska SeaLife Center (ASLC). Each day is some combination of the tasks above. 

Education/Training Requirements:

An associate degree in biology, marine science, or a related field; or high school diploma or GED; or equivalent experience. Previous customer service experience preferred. Experience in performing arts, narrating, hosting, or similar is a plus.

 Essential Duties:

• Interprets all the Alaska SeaLife Center’s static and live animal exhibits housing marine mammals, birds, fish, and invertebrates to enhance the visitor experience by providing information and context for “connection” to the ASLC’s exhibits.
•  Assists with daily operations, including opening and closing, answering emails, group check-in and orientation. Provides exceptional customer service when interacting with visitors and answering general inquiries
• Helps maintain the physical appearance of manned exhibits and deliver announcements over the public address system. 
• Presents briefings, lectures, presentations, multi-media shows, structured and impromptu talks and guided tours by learning to employ appropriate interpretive techniques and devices geared to the characteristics and interests of particular audiences. 
• Delivers a variety of scheduled programs and activities emphasizing conservation, empathy, and diversity. Activities may include family and community programs and daily guest interpretive opportunities throughout the center for guests of all ages. 
• Supervises visitor use of the touch tank and open-air aviary. 
• May assist with welcoming tour groups or encounters to interested visitors. 
• May assist in development of interpretive presentations and programing. 
• Fosters good relations with visitors, volunteers, community leaders, contractors, and fellow staff members by promoting positive attitudes, good will, cooperation, and providing high standards of service. 
• Complies with all Alaska SeaLife Center policies, procedures, and programs. 
• Performs other related duties as assigned. 

Other Skills and Abilities:

• Must be able to speak in public, have outstanding oral communication and presentation skills, be dynamic and engaging and comfortable presenting information to a range of group sizes; able to communicate effectively to all ages and learning abilities. 
• Self-motivated, reliable, enthusiastic, energetic personality and positive attitude. 
• Able to perform multiple tasks simultaneously, calmly, and efficiently in a high-pressure setting. 
• Uses independent judgement, personal experience, and training to ensure quality guest interactions according to ASLC policy. 

Physical Requirements:

• This job requires extended periods of time on the exhibit floor, which may include walking, sitting, standing, and using repetitive motions of the wrists, hands, or fingers.
• Job requires ongoing interactions with people. More than 50% of the typical workday is spent communicating with visitors in a busy environment.
• Job requires flexibility and availability in schedule. Required to work weekends, evenings, and holidays.
• Training on the animals, exhibits, research, and programs specific to the ASLC will be provided.

Accredited by the Association of Zoos and Aquariums

APPLICATION DEADLINE:  OPEN UNTIL FILLED

START DATE:  5/1/2023                                     END DATE:  9/30/2023                            

PAY RATE:  $15.00 - $16.25

Equal Employment Opportunity

This position is responsible for Front of House Reservations and Ticketing functions; Customer Service and Sales of all admission, tours, and encounters; and visitor information capture from surveys. Café functions include taking and fulfilling orders in a timely, accurate and friendly manner as well as cleaning and stocking inventory.

Education/Training Requirements:

Minimum of two years’ experience in retail sales and/or in a cashier/cash-handling position preferred. Demonstrated knowledge of customer service and/or sales skills preferred. Must be at least 14 years of age, as required for permitting for the ticketing cashier position and at least 16 years of age for the café functions. Must be able to obtain a State of Alaska Food Handler’s Card within 30 days of employment if working in the café.

Primary Responsibilities:

1. Operates Point of Sales System, calculates ticket costs, receives payments, makes correct change, issues receipts, maintains records, organizes vouchers, and exercises full control and accountability for assigned cash drawer to include balancing of cash drawer after each shift. 
2. For ticketing only: discusses and encourages customers to purchase additional tours and/or memberships in addition to general admission. Ensures these are made aware of to every customer. 
3. For café only: takes food and beverage orders, prepares and serves food, cleans all food-related areas in accordance with State Health Department standards, and assists with café inventory process. 
4. Inputs survey data as needed and directed to by the Guest Services Supervisor into the survey software program. 
5. Creates and maintains the highest level of customer service and sales techniques as outlined in the Ticketing and/or Café Manual. Ensures both internal and external customers’ expectations are exceeded. 
6. Follows all safety protocols and communicates the safety protocols to guests. 
7. Maintains a clean, neat personal appearance following ticketing/café dress code and uniform guidelines. Conducts self in a professional manner and immediately notifies supervisor if others do not adhere to the Center’s guidelines. 
8. Assists in maintaining the professional appearance of the Reservations/Sales Counter, Lobby, and Café at all times. 
9. Works shifts as scheduled. This position may be required to work overtime. 
10. Fosters good relations with visitors, volunteers, community leaders, contractors, and fellow staff members by promoting positive attitudes, good will, cooperation, and providing high standards of service. 
11. Complies with all Alaska SeaLife Center policies, procedures, and programs. 
12. Performs other related duties as assigned.

Other Skills and Abilities:

Successful candidate must be able to communicate clearly and concisely, and maintain friendly and courteous contact with the public under conditions which may be very stressful and busy at times.

These are seasonal, full-time and/or part-time positions; ASLC offers a competitive wage (DOE).

APPLICATION DEADLINE:  OPEN UNTIL FILLED

START DATE:  Varies 2/1/2023 - 6/1/2023                  End Dates:  Varies 8/13/2023 - 9/30/2023  

PAY RATE: $15.00 - $17.50

Seasonal Full-Time or Part-Time

Please upload your resume, cover letter and letter of reference when you apply.

Must be able to pass background check.

Ask us about our $1 per hour season completion bonus!