Alaska SeaLife Center

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The intern will split time between the public programs team delivering front-of-house learning experiences and with the education team engaging students and facilitating summer day camps for kids ages 8-14, as well as working with youth and adult/senior tour groups. Front-of-house learning experiences include interpreting live and static exhibits to the visiting public and teaching interactive marine science programs to groups, as well as monitoring groups during their self-guided tours. On occasion it might be necessary for the intern to lead other day/night programs such as “night at the aquarium” experiences. The intern is required to work a flexible schedule to accommodate variable hours, including early mornings, evenings and weekends as needed. The intern will also work with the education team on projects that may include virtual field trip elements, inventory and supply maintenance of educational materials and resources, video and program creations and summer camp. The intern will have daily interaction with public programs, education, exhibits, husbandry, and research personnel.

Education / Experience:

• An associate’s degree in education, biology, marine science, or a related field; or high school diploma or GED; or equivalent experience.
• Previous customer service job preferred.
• Experience in performing arts, narrating, hosting, or similar a plus.

Essential Duties:

• Interpret all of the Alaska SeaLife Center’s static and live animal exhibits housing marine mammals, birds, fish, and invertebrates. Help maintain the physical appearance of manned exhibits and deliver announcements over the public address system.
• Engagement of kids age 8-14 years in summer day camps focused on empathy and learning through play and exploration.
• Present briefings, lectures, presentations, multi-media shows, structured and impromptu talks, and guided tours by learning to employ appropriate interpretive techniques and devices geared to the characteristics and interest of particular audiences.
• Assist the interpretation and education department with public presentations by maintaining and organizing education program materials
• Deliver a variety of scheduled programs and activities emphasizing conservation, empathy and diversity. Programs and activities may include family programs, community and educational events, narrating animal feeds and training sessions, leading group tours, pop-up programs, structured learning engagement and daily guest interpretive opportunities throughout the center for guests of all ages.
• Providing exceptional customer service when interacting with visitors and answering general inquiries.
• Assists with daily operations, including opening and closing, answering emails, group check-in and orientation, and customer service.
• Gather necessary learning tools, props, documents and/or presentation slides, for program set up and execution.
• Demonstrate learned educational skills by presenting one-hour lessons to classes and other visiting groups.
• Learn about Alaska SeaLife Center’s virtual field trips, presentations, and exhibits and assist with multimedia elements.
• Interacting daily with interpretation, husbandry and research personnel.
• Performs other duties relating to the Center’s goals and mission statement as required.

Other Skills and Abilities:

• Must have outstanding presentation skills, be dynamic and engaging and comfortable presenting information to a range of group sizes; able to communicate effectively to all ages and learning abilities.
• Self-motivated, reliable, enthusiastic, energetic personality and positive attitude.
• Able to perform multiple tasks simultaneously, calmly, and efficiently in a high-pressure setting.
• Use independent judgment, personal experience, and training to ensure quality guest interactions according to ASLC policy.
• Ability to work independently with excellent organizational and time management skills.
• Proficient computer skills including basic Microsoft applications specifically Excel are preferred.

Working Conditions:

• Job requires the ability to stand for extended periods of time. More than 50% of the typical workday may be spent walking, sitting, standing, and using repetitive motions of the wrists, hands or fingers.
• Sensory abilities require vision, touching, and feeling, with more than 50% of the day spent communicating, including talking and hearing.
• Job requires flexibility and availability in schedule. Required to work weekends, evenings and holidays.
• This position provides on-the-job training.

Application Deadline:  Open Until Filled

Internship Dates: May 15, 2023 - August 4, 2023

Unpaid Internship: Housing Available / Reduced meal per diem of $100 per week is available for 12 weeks

A background check will be conducted on all potential candidates.

Please submit a cover letter, resume, and letter of recommendation. 

Accredited by the Association of Zoos & Aquariums

Apply online: https://jobs.ourcareerpages.com/jobapplication/784246?appsource=ccp

This position engages with guests on the exhibit floor, maintaining the different stations around the Center e.g., touch tank, aviary, and activity desks, may present programs and lead Behind the Scenes encounters. The position will interpret live and static exhibits to the visiting public and present interactive marine science programs to groups and monitor groups during their self-guided tours. This position is responsible for connecting visitors to the mission of the Alaska SeaLife Center (ASLC). Each day is some combination of the tasks above. 

Education/Training Requirements:

An associate degree in biology, marine science, or a related field; or high school diploma or GED; or equivalent experience. Previous customer service experience preferred. Experience in performing arts, narrating, hosting, or similar is a plus.

 Essential Duties:

• Interprets all the Alaska SeaLife Center’s static and live animal exhibits housing marine mammals, birds, fish, and invertebrates to enhance the visitor experience by providing information and context for “connection” to the ASLC’s exhibits.
•  Assists with daily operations, including opening and closing, answering emails, group check-in and orientation. Provides exceptional customer service when interacting with visitors and answering general inquiries
• Helps maintain the physical appearance of manned exhibits and deliver announcements over the public address system. 
• Presents briefings, lectures, presentations, multi-media shows, structured and impromptu talks and guided tours by learning to employ appropriate interpretive techniques and devices geared to the characteristics and interests of particular audiences. 
• Delivers a variety of scheduled programs and activities emphasizing conservation, empathy, and diversity. Activities may include family and community programs and daily guest interpretive opportunities throughout the center for guests of all ages. 
• Supervises visitor use of the touch tank and open-air aviary. 
• May assist with welcoming tour groups or encounters to interested visitors. 
• May assist in development of interpretive presentations and programing. 
• Fosters good relations with visitors, volunteers, community leaders, contractors, and fellow staff members by promoting positive attitudes, good will, cooperation, and providing high standards of service. 
• Complies with all Alaska SeaLife Center policies, procedures, and programs. 
• Performs other related duties as assigned. 

Other Skills and Abilities:

• Must be able to speak in public, have outstanding oral communication and presentation skills, be dynamic and engaging and comfortable presenting information to a range of group sizes; able to communicate effectively to all ages and learning abilities. 
• Self-motivated, reliable, enthusiastic, energetic personality and positive attitude. 
• Able to perform multiple tasks simultaneously, calmly, and efficiently in a high-pressure setting. 
• Uses independent judgement, personal experience, and training to ensure quality guest interactions according to ASLC policy. 

Physical Requirements:

• This job requires extended periods of time on the exhibit floor, which may include walking, sitting, standing, and using repetitive motions of the wrists, hands, or fingers.
• Job requires ongoing interactions with people. More than 50% of the typical workday is spent communicating with visitors in a busy environment.
• Job requires flexibility and availability in schedule. Required to work weekends, evenings, and holidays.
• Training on the animals, exhibits, research, and programs specific to the ASLC will be provided.

Accredited by the Association of Zoos and Aquariums

APPLICATION DEADLINE:  OPEN UNTIL FILLED

START DATE:  5/1/2023                                     END DATE:  9/30/2023                            

PAY RATE:  $15.00 - $16.25

Equal Employment Opportunity

The Learning Programs Interpreter is responsible for, under direct supervision, delivering dynamic and effective interpretive educational programs via formal and informal guest interactions, virtual platforms, social media, community events, and additional programing. They will create a powerful, emotional connection for guests through scripted and theatrical presentations, narration, and interpretation; engage with guests throughout the Center delivering public programs, tours, educational programs, and activities; interpret at exhibit areas; and offer continuous operational support. Job requires working a flexible schedule including weekends, evenings, and holidays.

Education/Training Requirements:

Bachelor’s degree with an emphasis in formal or informal education, curriculum development, marine science, or other relevant disciplines; or equivalent work experience.

Essential Duties:

1. Delivers a variety of scheduled programs and activities emphasizing conservation, empathy, and diversity. Programs and activities may include family programs, community and educational events, narrating animal feeds and training sessions, leading group tours, pop-up programs, structured learning engagement, and daily guest interpretive opportunities throughout the Center for guests of all ages. 
2. Provides exceptional customer service when interacting with visitors and answering general inquiries. 
3. Assists with daily operations, including opening and closing, answering emails, group check-in and orientation, and customer service. 
4. Facilitates activities and logistics for special learning programs such as nocturnes, day and evening programs, virtual learning programs, outreach, and additional evening and weekend programming. 
5. Gathers necessary learning tools, props, documents, and/or presentation slides for program setup and execution. 
6. Engages students and adults of various ages and learning levels, answers questions, as well as assesses and adjusts during a learning session based on developmental and learning needs of the specific audience to optimize the learning experience. 
7. With the support of the Learning Engagement Manager and Public Programs Manager, assists in the conceptualization, development, supervision, and implementation of a broad spectrum of on-site and off-site learning programs for organized groups, families, and schools. 
8. Stays updated on changes in exhibits and programs and informed on current events at the Alaska SeaLife Center and Seward. 
9. Fosters good relations with visitors, volunteers, community leaders, contractors, and fellow staff members by promoting positive attitudes, good will, cooperation, and providing high standards of service. 
10. Complies with all Alaska SeaLife Center policies, procedures, and programs. 
11. Performs other related duties as assigned. 

Other Skills and Abilities:

1. Passionate about engaging people in learning experiences. 
2. Exceptional customer service skills with the ability to deliver a positive guest experience under pressure. 
3. Must have outstanding presentation skills, be dynamic and engaging, and be comfortable presenting information to a range of group sizes. Able to communicate effectively to all ages and learning abilities.  Should be comfortable in front of a camera. 
4. Strong organizational skills and ability to work independently and as an effective member of the team. 
5. Exceptional time management skills, follow through, and ability to meet deadlines. 
6. Able to learn and adapt in a constantly changing environment. 
7. Self-motivated, reliable, enthusiastic, energetic personality, and positive attitude. 
8. Able to perform multiple tasks simultaneously, calmly and efficiently, in a high-pressure setting. 
9. Use independent judgment, personal experience, and training to ensure quality guest interactions according to ASLC policy. 
10. Ability to maintain effective working relationships with all levels of the organization. 
11. Demonstrated ability to deliver programs in a fun, scientifically accurate, and engaging manner. 
12. Experience in performing arts, such as narrating, hosting, moderating, or similar is a plus. 
13. Knowledgeable of video recording and editing, proficiency in Adobe Premiere Pro, Canva, Google workspace, Microsoft program, and basic tech knowledge a plus. 
14. Familiar with K-12 group management techniques and online teaching is a plus. 
15. Able to speak and write, clearly and concisely, in fluent English. Ability to speak or write another language, including ASL, a plus. 
16. Must be available to work weekends, nights, and holidays.

Physical Requirements/Working Conditions:

• This job requires extended periods of time on the exhibit floor, which may require remaining in a stationary position during that time while using repetitive motions of the wrists, hands, or fingers.
• Job requires ongoing interactions with people. More than 50% of the typical workday is spent communicating with visitors in a busy environment.
• Job requires flexibility and availability in schedule. Required to work weekends, evenings, and holidays

Accredited by the Association of Zoos and Aquariums

APPLICATION DEADLINE:  OPEN UNTIL FILLED

START DATE:  ASAP                            

PAY RATE: $17.75 - $18.50                                   Signing Bonus: $2,000

Full-Time Position with Benefits

Please upload your resume, cover letter and letter of reference when you apply.

Must be able to pass background check.

This position is responsible for Front of House Reservations and Ticketing functions; Customer Service and Sales of all admission, tours, and encounters; and visitor information capture from surveys. Café functions include taking and fulfilling orders in a timely, accurate and friendly manner as well as cleaning and stocking inventory.

Education/Training Requirements:

Minimum of two years’ experience in retail sales and/or in a cashier/cash-handling position preferred. Demonstrated knowledge of customer service and/or sales skills preferred. Must be at least 14 years of age, as required for permitting for the ticketing cashier position and at least 16 years of age for the café functions. Must be able to obtain a State of Alaska Food Handler’s Card within 30 days of employment if working in the café.

Primary Responsibilities:

1. Operates Point of Sales System, calculates ticket costs, receives payments, makes correct change, issues receipts, maintains records, organizes vouchers, and exercises full control and accountability for assigned cash drawer to include balancing of cash drawer after each shift. 
2. For ticketing only: discusses and encourages customers to purchase additional tours and/or memberships in addition to general admission. Ensures these are made aware of to every customer. 
3. For café only: takes food and beverage orders, prepares and serves food, cleans all food-related areas in accordance with State Health Department standards, and assists with café inventory process. 
4. Inputs survey data as needed and directed to by the Guest Services Supervisor into the survey software program. 
5. Creates and maintains the highest level of customer service and sales techniques as outlined in the Ticketing and/or Café Manual. Ensures both internal and external customers’ expectations are exceeded. 
6. Follows all safety protocols and communicates the safety protocols to guests. 
7. Maintains a clean, neat personal appearance following ticketing/café dress code and uniform guidelines. Conducts self in a professional manner and immediately notifies supervisor if others do not adhere to the Center’s guidelines. 
8. Assists in maintaining the professional appearance of the Reservations/Sales Counter, Lobby, and Café at all times. 
9. Works shifts as scheduled. This position may be required to work overtime. 
10. Fosters good relations with visitors, volunteers, community leaders, contractors, and fellow staff members by promoting positive attitudes, good will, cooperation, and providing high standards of service. 
11. Complies with all Alaska SeaLife Center policies, procedures, and programs. 
12. Performs other related duties as assigned.

Other Skills and Abilities:

Successful candidate must be able to communicate clearly and concisely, and maintain friendly and courteous contact with the public under conditions which may be very stressful and busy at times.

These are seasonal, full-time and/or part-time positions; ASLC offers a competitive wage (DOE).

APPLICATION DEADLINE:  OPEN UNTIL FILLED

START DATE:  Varies 2/1/2023 - 6/1/2023                  End Dates:  Varies 8/13/2023 - 9/30/2023  

PAY RATE: $15.00 - $17.50

Seasonal Full-Time or Part-Time

Please upload your resume, cover letter and letter of reference when you apply.

Must be able to pass background check.

Ask us about our $1 per hour season completion bonus!

This position is responsible for delivering dynamic and effective educational programs, focusing on conservation, empathy, scientific studies, and inclusion of Alaska's ecosystems, animals and culture. Candidates will present to a variety of audiences, and assist in the development and maintenance of education projects.  This position will work closely with Guest Services and Communications teams to deliver onsite, outreach and online programs that engage audiences and support learning.   As a member of the Education team this position also works closely with Exhibits and Interpretation teams to ensure a positive and educational experience for our guests throughout the Center.  

Education/Training Requirements:  

Bachelor’s degree in a field complementary to the Center’s mission, knowledge of marine science or relevant disciplines, such as science communication, education, or informal learning, and experience as an intern, teacher, or interpreter in an aquarium, museum, camp or similar setting or equivalent.  Experience in curriculum writing and development is preferred.  

Essential Duties:

1. Facilitate activities and logistics for learning programs for a variety of scheduled programs and activities emphasizing conservation, empathy, and diversity with a focus on current marine research in Alaska, Alaska ecosystems, and native culture. Programs and activities may include nocturnes, day and evening programs, family programs, community and educational events, narrating animal feeds and training sessions, leading group tours, structured learning engagement, summer camps, virtual programming, and daily guest interpretive opportunities throughout the center for guests of all ages.
2. With the support of the Learning Engagement Manager, assist in the conceptualization, development, supervision, and implementation of a broad spectrum of on and off-site learning programs, such as virtual programming, summer camps and outreach for organized groups, families, and schools.
3. Maintains an effective working relationship with ASLC staff. Must be able to work both independently and as a team member, while handling multiple priorities in an efficient manner. Able to learn and adapt in a constantly changing environment.
4. Familiar with K-12 group management techniques and online teaching. 
5. Works with other ASLC departments to complete new or ongoing projects that fulfill the ASLC’s institutional and educational goals as needed.
6. Stays up to date on changes in exhibits and programs and informed on going-ons at the Alaska SeaLife Center and Seward, AK.
7. Assists with daily operations, including opening and closing, answering emails, group check-in and orientation, and customer service.
8. Interprets on the exhibit floor, including supervision of public interaction with the touch tank and aviary as needed.
9. Must be available to work weekends, nights and holidays.
10. Fosters good relations with visitors, volunteers, community leaders, contractors, and fellow staff members by promoting positive attitudes, good will, cooperation, and providing high standards of service.
11. Complies with all Alaska SeaLife Center policies, procedures, and programs.
12. Performs other related duties as assigned. 

Other Skills and Abilities: 

1. Self-motivated, enthusiastic, and reliable with a positive attitude, fostering good relations with visitors, volunteers, community leaders, contractors, and fellow staff members by promoting positive attitudes, good will, cooperation, and providing high standards of service.
2. Able to speak or write another language, including ASL, a plus.
3. Must have outstanding presentation skills and be confident engaging students and adults of various ages and learning levels, assessing and adjusting during a learning session based on developmental and learning needs of the specific audience to optimize the learning experience.
4. Knowledge of video recording and editing, proficiency in Adobe Premiere Pro, Canva, Google workspace, and Microsoft programs a plus.
5. Strong writing skills, creativity and innovative activity development is an asset. 

Physical Requirements/Working Conditions:

• This job requires extended periods of time on the exhibit floor, this may require remaining in a stationary position during that time while using repetitive motions of the wrists, hands, or fingers.
• Job requires ongoing interactions with people. More than 50% of the typical workday is spent communicating with visitors in a busy environment.
• Job requires flexibility and availability in schedule. Required to work weekends, evenings, and holidays.

Accredited by the Association of Zoos and Aquariums

APPLICATION DEADLINE:  OPEN UNTIL FILLED

START DATE:  ASAP                            

PAY RATE: $17.75 - $19.50

Full-Time Position with Benefits

Please upload your resume, cover letter and letter of reference when you apply.

Must be able to pass a background check.

Equal Employment Opportunity

Apply online: https://jobs.ourcareerpages.com/jobapplication/783381?appsource=ccp

Learn about nonprofit marketing and communications strategies with hands-on experience in all aspects of the ASLC external marketing and communications program. This position will be geared towards the applicant’s strengths (such as graphic design, blog writing, video editing, journalism, social media content creation, etc.), but will offer a large overview of being a part of the ASLC marketing and communications team.

Under the guidance of the Marketing and Communications Team, the Intern will be trained and expected to perform the following duties. Interns must be able to think creatively and strategically while assisting with traditional marketing and communications responsibilities.

Education/Training Requirements:

Applicants must be college graduates or currently enrolled in an accredited college or university with a background or coursework in a related field.

Essential Duties:

1. Assist with writing for publications, external media outlets, social media, collateral, specific marketing campaigns, and website content.

1. Assist with the creation, production, editing, and distribution of content for ASLC social media. Experience editing social media content on mobile applications is a plus.

1. Assist in developing plans for seasonal campaigns including graphic designs, social media posts, and advertising.

1. Collect materials for blogs; develop stories, interview people and create content.

1. Willingness to take initiative and motivation to seek new storytelling opportunities.

1. Update and maintain various records and reports with a focus in digital analytics.

1. Keen attention to detail when proofreading, copyediting, and fact-checking.

1. Assist with correspondence between the ASLC and donors and/or prospective donors and members.

1. Represent ASLC within the community through outreach, event promotion, and other misc. opportunities.

1. Assist periodically with sales and guest services functions, including special events/facility rentals, group tours, and support with community interface.

1. Fosters good relations with visitors, volunteers, community leaders, contractors, and fellow staff members by promoting a positive attitude, good will, cooperation, and providing high standards of service.

1. Complies with all Alaska SeaLife Center policies, procedures, and programs.

1. Performs other related duties as assigned.

Candidates who are selected to interview will be asked to provide a portfolio of their work before the interview. (video, photography, writing sample, social media content, or a combination of all)

 

Other Skills and Abilities:

Ability to speak effectively and to be comfortable meeting new people when interfacing with guests.  Ability to work independently with excellent organizational and time management skills.  Must be PC literate with Word, Excel, and PowerPoint experience. Knowledge of InDesign and Adobe Creative Suite is helpful. Photography and Videography skills are a plus. 

Physical Requirements:

• The physical demands described here are representative of those that must be met by the employee to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to see and hear; use arms and hands; handle objects, tools, and controls; and sit. Ability to lift and move 20 pounds.

Application Deadline:  Open Until Filled

Internship Dates: May 15, 2023 - August 4, 2023

Open Until Filled

Unpaid Internship: Housing Available / Reduced meal per diem of $100 per week is available for 12 weeks

A background check will be conducted on all potential candidates.

Please submit a cover letter, resume, and letter of recommendation. 

Accredited by the Association of Zoos & Aquariums

Equal Employment Opportunity

Apply Here: https://jobs.ourcareerpages.com/jobapplication/789369?appsource=ccp