Above & Beyond Alaska Wilderness Adventures
Above & Beyond Alaska Wilderness Adventures
Currently recruiting for the season from April 27th, 2026 to September 30th, 2026.
Above & Beyond Alaska (ABAK) is a locally owned and operated guiding company based in Juneau. We've been facilitating outdoor adventure experiences on the ocean and ice since 2002. Our small group adventures include canoeing on a glacial lake, hiking near and on the Mendenhall Glacier, kayaking to humpback whale feeding grounds, and brown bear viewing on Admiralty Island.
Nestled between the Icefield and the Pacific Ocean, Juneau, AK is a bustling community of outdoor enthusiasts that take advantage of long summer days to explore the temperate rainforest, glacial ecosystems, and world-class paddling areas.
- Location
- Alaska
- Season
- Summer
- Staff size
- 40
- Housing
- Employer housing is not available, but resources are provided to help staff find housing in our area.
- Housing details
- RV Park and Campground - limited availability
- Pet friendly
- Yes
- Meals
- None
- Cell phone service
- Yes, most carriers
- Internet access
- Good
About Above & Beyond Alaska Wilderness Adventures
Above and Beyond Alaska (ABAK) is a top-rated, small-group, wilderness guiding company located in Juneau, Alaska. We were voted as the 10th best kayak tour company in 2023 by USA Today's Readers Choice!
We have been exploring the Juneau Icefield, Tongass National Forest, and Inside Passage since 2002!
While experience is preferred, it's not required to work with us. We'll train exceptional individuals who are punctual and professional, dedicated to working outside, and thrive as part of a cohesive team. We're committed to finding the best people who can contribute to our positive, safe, and supportive work environment.
All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.
The Employee Experience
The Job
Above and Beyond Alaska prioritizes safety and environmental stewardship. Our comprehensive guide training program provides novice and experienced guides an opportunity to develop technical skills and a sound, working knowledge of Juneau's diverse ecological zones. This extensive training program is paid and takes place during the last week of April and into the summer season. All non-guide staff training will occur on the job and commence on the first day of employment.
Our management team is dedicated to empowering our team members, contributing to a solution-oriented environment, and consistency in mutual expectations. Our work environment is both independent and team-oriented. Self-directed individuals who also excel when collaborating or supporting coworkers thrive in our workplace.
While most of our guests are from out-of-town, Above and Beyond Alaska is deeply connected with the Juneau community and is actively involved with non-profit educational and support groups for children and adults.
We love to collaborate, have fun, and work hard.
Living in Juneau
Our landscape is diverse - when you're not kayaking to an uninhabited island or exploring the deep blue of a glacier, hike to the top of the Coastal Mountains on Juneau's seemingly endless trail system or find a remote beach at the end of our road system. The outdoor enthusiast will find no shortage of activities to fill their free time, or companions to recreate with. We strive to schedule 1 - 2 days off per week throughout the summer so our team can relax, recharge and explore.
Ideal Candidate
Our team members:
- Prioritize Safety
- Love to teach
- Seek diversity in coworkers and clientele
- Have a backgrounds such as naturalists, outdoor educators, or environmental advocates
- Demonstrate conservative judgment and decision making
- Value organization in their professional lives
- Speak more than 1 language
- Communicate effectively with each other
- Find joy in making others smile
- Are honest, compassionate, hardworking, and attentive to detail
- Love to learn
All applicants must be 21 years of age or older and a United States Citizen (or be eligible to work in the US). Applicants must also possess a valid driver’s license, a driving record free of moving violations in the past 5 years, and the medical certification pertinent to their desired position. See job descriptions for additional requirements.
Exceptional individuals younger than 21 years of age or without a driver’s license may be considered – please email info@beyondak.com before applying.
Above and Beyond Alaska does not currently sponsor any type of work visa.
Room and Board
Juneau is a seasonal destination for government workers in the winter, and tourism-based crews in the summer. While ample housing is available for seasonal workers, the best opportunities go fast! Upon hire, we recommended pursuing housing opportunities immediately - we can help connect you with realistic housing options, and will do everything we can to help you find a place to lay your head.
We partner with a campground and it is first come, first serve. You can drive your car, or bring an RV/Camper up to Juneau for the summer. Please inquire for more details.
The cost of living in our land and water-locked community is a bit higher than down south. Everything arrives in Juneau by boat, barge, or airplane.
Employee Perks
- Competitive Wages in the Industry
- Optional 401K plan
- End of Season Bonus, Pro-Deal Purchasing Privileges
- Standby trips for you, your friends and family on a space-available basis
- Paid Training (preseason, and ongoing throughout the Season)
- Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
- Free Use of Kayaks, Paddleboards, and an array of outdoor gear
- Discounted flights with our partner, Alaska Seaplanes
- Free fitness membership during the summer months
Getting Here and Getting Around
Juneau, Alaska can be accessed by plane or ferry only. Once you're here, take advantage of the bus system or ride your bike!
Flights from Seattle arrive daily (Alaska Air, Delta). The Alaska Marine Highway has regular ferry service connecting Juneau with Haines and Skagway, Bellingham, WA and other local towns.
Regardless of your mode, book your flight or ferry ASAP.
For Fun
- Long before prospectors flocked to the Juneau area, the Tlingit, Haida and Tsimshian cultures of Southeast Alaska had been established for thousands of years. Learn about Juneau's rich Alaska Native Culture, history, art, and language at the Walter Soboleff Building/Sealaska Heritage, Alaska State Museum, and the Biennial Celebration.
- 250+ Miles of Trails - Summit mountains, explore glaciers, backpack to remote cabins on alpine lakes, trail run past abandoned mine shafts, cool off in frigid, glacial-fed waterfalls!
- Wildlife Watching! Humpback Whales, Orcas, Sea Lions, Seals, Brown Bears, Black Bears, Porcupines, Squirrels!, Marmots, Martins, Bald Eagles...endless wildlife for responsible viewing.
- Fly in a Float Plane or Helicopter! Fly to world-famous lodges, Admiralty Island, and far corners of the Juneau Icefield.
- Go Fishing - Ample shore and boat fishing opportunities for an array of fish. Salmon, Halibut, Dolly Varden, Trout, Crabs...AK Fishing License Required
- Live Music, Diverse Restaurants, Art Galleries, and Cultural Landmarks - Downtown Juneau, while small, has it all!
Current Job Openings
High school diploma or higher
Exceptional verbal and written communication skill
Multitasking and time management skills; ability to work efficiently in a fast-paced, dynamic environment.
Sales-oriented mindset with a passion for customer service, relationship building, and outgoing personality.
Computer literacy – competent with Microsoft Word and Excel, capable of learning online booking and POS systems.
Ability to work in a dynamic, fast-paced tourism environment.
21 years of age with a valid driver’s license and clean driving record for the past 5 years
Must have reliable transportation.
Ability to lift up to 50 pounds.
A valid Adult/Child First Aid & CPR certification
Previous experience working in tourism/cruise ship tourism.
Knowledge of Southeast Alaska’s weather, ecosystems, wildlife, and glacial environments
Proficiency in computer systems including Google Workspace and reservation platforms such as FareHarbor.
Familiarity with ABAK’s systems, policies, and procedures
Sales: Monitor day-to-day sales of the tour department to ensure revenue and guest satisfaction standards are met, monitoring communications with the sales team and all sales relationships to ensure customer satisfaction, processing reservations, communicating with customers, conducting sales calls, generating new sales leads, and setting up new vendor contracts. Collaborates with the management team to increase sales revenue.
Reservations: Responds promptly to customer emails, phone calls and online chats. Processes customer reservations in the booking system. Manages reservation systems to make recommendations on where to increase inventory due to demand.
Customer Service: Maintain a well-informed, working knowledge of the accommodations, activities, attractions, and services that are available for visitors in Juneau. Respond to customer reviews online (Tripadvisor, Google, Yelp, etc.). Facilitates the highest level of professional communication and customer service with all partners and customers to increase sales and build a positive reputation for the business.
Cruise Ship Relations: Builds strong relationships with cruise line shore excursion staff. Assist with communications between shipboard staff and management of onsite excursion sales. Track and monitor cruise ship sales then make all necessary adjustments to ensure sales goals are met. Fill in as Tour Representative as needed.
Vendor Relations: Maintain communication and compliance of contracted tour providers, agents, dock vendors, and cruise lines. Fulfill inquiries from cruise lines, tour operators, and travel agents within the working day.
Misc: Running errands and other ad hoc tasks as needed, staff gear orders, vehicle/boat/trailer registrations, airport badging, hiring paperwork, management of standby fees, staff uniforms spreadsheet, etc.
Represent ABAK with the highest level of professionalism, enthusiasm, and guest service as the first point of contact for guests and partners on the docks.
Greet guests prior to tour departures, collect necessary information (names, sizes, weights, special requests), confirm accurate counts, and ensure smooth check-in.
Maintain constant awareness of time and tour schedules to ensure timely guest departures and operational efficiency.
Communicate regularly with the Dispatch team to provide real-time updates on guest counts, special requests, and schedule adjustments.
This role may fill in as needed as base support or driver back at the main office or other duties as assigned.
$20 - $22/hour, DOE
Optional 401k with up to a 4% gross compensation match for 401k or ROTH deferrals
Flight benefits with Alaska Seaplanes
Access to outdoor recreation equipment (camping, kayaking, SUPs, and more)
Access to tour operator trades with other local companies.
End of Season bonus
Pavitts Health membership
Office / Logistics
Sales & Office Coordinator
Above and Beyond Alaska (ABAK) is a local guiding company based in Juneau, Alaska that has been facilitating outdoor adventure experiences on the ocean and ice for over 20 years. Employing a staff of 40 seasonal team members, ABAK offers an opportunity to experience glaciers, bears, and whales through a combination of canoe, kayak, packraft, foot, boat, and float plane travel. We are dedicated to safety, customer service, and environmental conservation with a goal of providing a complete Alaskan wilderness experience by sharing with our clients our passion, technical know-how, and natural history knowledge.
Position Overview
The Sales and Office Coordinator will oversee the day-to-day office sales, customer correspondence, assist management with marketing and social media, and foster relations with cruise partners and vendors. This position works with all sales of the tour department to ensure revenue and guest satisfaction standards are met. This includes sales from all cruise lines, tour operators, travel agents, other travel professionals, and direct bookings through our website. The Sales and Office Coordinator will help foster relationships and grow ABAK’s cruise, in-house, and affiliate sales. This position works directly with the Sales & Marketing Manager.
An ideal candidate has a minimum of one year’s experience in a sales and marketing position, preferably in the visitor industry, and excellent written and verbal communications. In addition, organizational skills, and a high level of attention to detail are key to this position.
This position is an integral part of the sales team that is committed to creating a supportive, and positive environment that empowers individuals, values self-direction and hard work, supports sustainable tourism, believes in mutual expectations, and promotes innovation and development. All applicants, regardless of experience, must share our passion for providing adventure tourism experiences that include promoting environmental conservation through education. To Apply, please complete our online application. For additional questions please email hr@beyondak.com.
General Requirements
Preferred Qualifications (optional):
Essential Duties and Responsibilities include, but are not limited to, the following:
Dock Operations & Guest Relations
Schedule
Schedule: 30-40 hours per week during shoulder season (May 1-May 31 and September 1-September 25), 40-45 hours per week during peak season (June 1-August 31), days off during the summer vary
Compensation & Benefits
Contact Info
- Hiring Manager
- hr@beyondak.com
- (907) 364-2333
- beyondak.com
