Above & Beyond Alaska Wilderness Adventures
Profile Jobs

    Field Positions

  • Boat Captain

    Field Positions
    $30.00 - $33.00 / hour + tips

    Above and Beyond Alaska (ABAK) is seeking an exceptional Boat Captain to join our team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-October.

    The Boat Captain operates a 25’ aluminum Weldcraft or 26’ aluminum Hewescraft water taxis, each with two 200 HP outboards, transporting kayak guides, guests, and equipment from Auke Bay Harbor to various launch points around the Channel Islands/Stephen’s Passage.  Our Boat Captains facilitate intimate marine wildlife viewing opportunities throughout our 6-hour Paddle with Whales kayak tour, and collaborate with the guides to determine tour routes on a daily basis.

    The Boat Captain assists the Operations Manager in weather tracking, assessment, and determining when unsafe conditions are present or may develop.  Additionally, boat captains will perform regular preventative maintenance and vessel upkeep and communicate with Operations Management any vessel or equipment needs that to be addressed.  Boat Captains should self-directed, and able to manage their schedules, duties, and time without constant supervision. 

    All applicants must be committed to environmental education and sustainable tourism.  Our ocean-based adventures operate in full compliance with NOAA Policy, the Marine Mammal Protection Act, and Whale SENSE guidelines. 

    Essential Duties Include but are not limited to the following

    • Monitor weather and marine conditions on a daily, weekly, and hourly basis to determine when unsafe conditions exist or may develop.
    • Operate vessel in accordance with USCG regulations and all policies/guidelines pertaining to sustainable wildlife viewing.
    • Provide boat transportation and wildlife experience for up to (2) six-hour tours per day, load and unload 65lb kayaks, clean and repair kayaks and gear as needed.
    • Collaborate with naturalist/guide and logistics team to maintain tour timeline, effectively manage risk, and create a high-quality, educational, and consistent experience to guests.
    • Maintain an organized, safe, and professional vessel by completing daily, weekly, and monthly maintenance and cleaning tasks.

    General Requirements

    • High School Diploma – Associate’s or bachelor’s degree in preferred
    • US Citizen OR Be Eligible to Work in the US
    • Exceptional customer service skills 
    • Driver’s License and Clean Driving Record for past 5 years (Valid Through September 30, 2024)
    • USCG 6-pax to 25-Ton License (Valid Through September 30, 2024)
    • Adult/Child Infant and CPR (Valid Through September 30, 2024). 
    • 1 Year Experience Actual Captaining Experience on 6 passenger boat 
    • Able to pass pre-employment and random Drug Screenings

    Preferred Qualifications

    • Knowledge of Southeast Alaska marine ecosystems, flora, and fauna
    • Experience working in the service industry 

    TrainingBoat Captains must participate in mandatory paid training at the start of the season.  

    Start Date: April 15, 2023 – September 30, 2024 (flexible) 

    Compensation: Starting $30-$33/hour DOE, plus end of season bonus

    Bonus: Employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

    Perks: 

    • Competitive Pay 
    • Optional 401K plan 
    • End of Season Bonus
    • Pro-Deal Purchasing Privileges
    • Free Trips for you, your friends and family on a space-available basis
    • Paid Training (Preseason, and Ongoing throughout the Season)
    • Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
    • Free Use of Kayaks, Paddleboards, and an array of outdoor gear
    • Discounted flights with our partner, Alaska Seaplanes and standby flights with Alaska Airlines and Delta 
    • Free fitness membership during the summer months 
    • Subsidized housing at a local campground
    Apply Now
  • Canoe and Hiking Guide

    Field Positions
    $18.00 - $20.00 / hour + tips

    Above and Beyond Alaska (ABAK) is seeking exceptional Canoe and Hiking Guides to join our seasonal team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for 21 years and employs 40 seasonal team members from April-September.

    Our guides embody Above and Beyond Alaska’s dedication to safety, customer service, and environmental conservation. New ABAK guides must be able to participate in a pre-season training program in mid/late April to learn or develop technical skills, natural history knowledge, and superior customer service strategies.    

    The vast majority of ABAK glacier tours operate on the Mendenhall Glacier, accessing this magnificent feature by foot and large canoes. Guides will be trained in specific tours and technical skills that correspond with their ability level and motivation to grow. Additionally, guides will develop a formidable knowledge of the unique rainforest and glacial ecosystems and geographical features. 

    Canoe and Hiking Guides will also be expected to assist in support operations at our warehouse throughout the season. These duties include prep equipment/gear and food for trips, engage guests, help maintain operational zones, assist the operations team with daily logistics, transport guests, and fuel and clean vans.

    General Duties Include, but are not limited to…

    • Guide 6–8-hour hiking or canoeing for up to 8 clients while maintaining safety protocol, superior customer service, and providing natural history narrative. 
    • Facilitate tours in accordance with ABAK safety protocol while providing superior customer service and providing natural and cultural history narrative
    • Prepare equipment and food for assigned trips, process used gear post-trip, make repairs as needed, and maintain a clean workspace. 
    • Actively contribute to a collaborative team environment in the field and company headquarters. 
    • Provide transportation to clients in company vans to and from downtown Juneau.
    • Loading kayaks/canoes and lifting heavy gear in all operational zones.
    • Pack, clean, repair, and maintain ABAK outdoor apparel, equipment, facilities and vessels.

    General Requirements:

    • High School Diploma – Associate’s or bachelor’s degree in preferred
    • US Citizen OR Be Eligible to Work in the US
    • Exceptional customer service skills 
    • Wilderness First Responder Certification or higher (valid through September 30, 2024)
    • Driver’s License and Clean Driving Record for past 5 years (valid through September 30, 2024)
    • Must know how to swim

    Preferred Qualifications

    • Canoeing – Basic Skills, Safety, and Self Rescue Techniques
    • White water rafting, packrafting, or kayak experience
    • Knowledge of Southeast Alaska ecosystems, wildlife, and glacial environments
    • Experience working in the service industry 

    TrainingCanoe and Hiking Guides must participate in one of the two mandatory paid trainings. Training includes canoe skills and rescue technique, naturalist training, critical incident response, trail navigation, and zone familiarization.

    Start Date: April 15, 2024 – September 30, 2024 

    Compensation:
    $18/hour + tips 

    Bonus: Guides who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

    Perks: 

    • Competitive Pay 
    • Optional 401K plan 
    • End of Season Bonus
    • Pro-Deal Purchasing Privileges
    • Free Trips for you, your friends and family on a space-available basis
    • Paid Training (Preseason, and Ongoing throughout the Season)
    • Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
    • Free Use of Kayaks, Paddleboards, and an array of outdoor gear
    • Discounted flights with our partner, Alaska Seaplanes and standby flights with Alaska Airlines and Delta 
    • Free fitness membership during the summer months 
    • Subsidized housing at a local campground
    Apply Now
  • Kayak / SUP Rental Shop

  • Kayak Rental Specialist

    Kayak / SUP Rental Shop
    $18.00 - $20.00 / hour + tips

    Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our Kayak Shop team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.

    The Kayak Rental Shop Specialist is responsible for facilitating kayak rentals, safety presentations, kayak transports, kayak repairs, assists with outfitting guided kayak tours, and guided half-day kayak and glacier viewing tours 1-2 times per week during peak season in the Auke Bay and Mendenhall Glacier area. Specialists will also make customer reservations using our booking system and engage in customer phone/email/chat correspondence.

    As the first point of contact for all rental guests, the Kayak Rental Shop Specialist must be able to enthusiastically engage with clients throughout the reservation process, organize kayak and SUP gear based on rental needs, confidently orientate rental guests on paddle safety, techniques, and paddle areas. Specialists are outdoor enthusiasts who are interested in developing guide skills. 

    Additionally, Kayak Rental Shop Specialists may assist with tour support duties at ABAK’s main office. These duties include helping guides prepare equipment and food for trips, maintain all operational zones, transport guests, fix canoes, kayaks, and equipment. 

    All training is “on-the-job” and includes kayak skills and rescue techniques, gear repair methods, critical incident response, zone and tour familiarization, and food preparation. This position is an entry-level position geared towards exceptional individuals looking to diversify their skill set, explore the outdoor adventure tourism industry, and collaborate with an amazing team. All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.

    Essential Duties and Responsibilities include, but are not limited to, the following:

    • Provide prompt and professional communication with customers via email, phone, and online messages.
    • Develop and utilize a thorough and accurate understanding of all ABAK’s Reservation Software when corresponding with clients during the reservation process. 
    • Develop proficiency in retail and rental POS systems, handle credit card transactions, maintain rental and retail inventory, answer phones. 
    • Develop comprehensive knowledge of rental shop kayak and SUP fleet, basic paddling skills and safety, and Juneau paddle areas. 
    • Provide superior customer service, teach basic kayaking/SUP skills, Facilitate safety briefing to rental guests, transport guests and kayaks to various launch points around Juneau
    • Learn Kayak and SUP repair techniques and assist the Manager in maintaining the rental fleet. 
    • Loading kayaks/canoes and lifting heavy gear. 
    • Maintain and safely operate company vehicles.
    • Guide half-day kayak and glacier viewing tours 1-2 times per week during peak season from the Auke Bay and Mendenhall Glacier area. Subject to booking availability. 

    General Requirements

    • High School Diploma – Associate’s or bachelor’s degree in preferred
    • US Citizen OR Be Eligible to Work in the US
    • Superb Written and Verbal Communication skills
    • Exceptional customer service skills 
    • 21 years of age with a Valid Driver’s License and Clean Driving Record for past 5 years
    • Adult/Child First Aid and CPR Certification 

    Preferred Qualifications

    • Experience working in retail, tour, or service industry 
    • Proficient with computers
    • Kayaking/SUP experience preferred

    Start Date: May 1, 2024 – September 30, 2024 (flexible) 

    Compensation: $18/hour 

    Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

    Perks: 

    • Competitive Pay 
    • Optional 401K plan 
    • End of Season Bonus
    • Pro-Deal Purchasing Privileges
    • Free Trips for you, your friends and family on a space-available basis
    • Paid Training (Preseason, and Ongoing throughout the Season)
    • Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
    • Free Use of Kayaks, Paddleboards, and an array of outdoor gear
    • Discounted flights with our partner, Alaska Seaplanes and standby flights with Alaska Airlines and Delta 
    • Free fitness membership during the summer months 
    • Subsidized housing at a local campground
    Apply Now
  • Office / Logistics

  • Daily Coordinator

    Office / Logistics
    $20.00 / hour

    Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal logistics and office team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.

    The Daily Coordinator position works directly with the Operations Team to oversee day to day logistics and some office duties for the leading outdoor adventure tour company in Juneau, Alaska. This seasonal position will primarily focus on daily tour dispatch operations, guide communication, administration duties, tour flight coordination, daily trip/van scheduling and auditing, office and guest correspondence, and warehouse support. This role is primarily based in the dispatch area, with some cross over into office. 

    The Daily Coordinator will develop a thorough understanding of all Above and Beyond Alaska tour timelines and products. Additional duties include creation of daily tour and van schedule, organizations of daily logistics and problem solving, drafting staff assignments and schedules, assessment of weather conditions with the assistance of the MOD, warehouse support duties, data entry and receipt reconciliation, auditing of staff timesheets.

    Essential Duties and Responsibilities include, but are not limited to, the following:

    • Develop a thorough understanding of all ABAK tours and Reservation Software.
    • Create a daily tour schedule and relay to staff in a timely manner.
    • Coordinate and maintain tour flight schedules for bear and Norris Glacier tours
    • Maintain communication with Norris van drivers, Alaska Seaplanes dispatch, and Norris Glacier ground crew.
    • Develop daily vehicle schedules
    • Maintain communication with guides in the field
    • Work closely with MOD in assessing weather conditions in all operating zones
    • Organize daily logistics and solve problems as they develop
    • Assist with monthly scheduling and reservation auditing
    • Assist with dock/driving duties: meeting and picking up clients, cruise relations, vendor relations
    • Develop proficiency in retail POS systems and maintain retail inventory.
    • Utilize Expensify for uploading and tracking daily receipts. 
    • Assist Management with permit use reports. 
    • Manage file storage and audit employee timesheets in accordance with confidentiality guidelines
    • Provide professional communication with customers via email, phone, and online messages.
    • Warehouse Support - help prepare gear and hearty snacks for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, transport guests to various locations around Juneau.

    General Requirements

    • High School Diploma – Associate’s or bachelor’s degree in preferred
    • US Citizen OR Be Eligible to Work in the US
    • Adult/Child First Aid and CPR Certification
    • Sales, customer service, and/or office experience 
    • Superb Written and Verbal Communication skills
    • Comprehensive Experience utilizing MS Office Suite (Word, Excel, Power Point, Etc.) 
    • 21 Years of age with Valid Driver’s License and Clean Driving Record for past 5 years 

    Preferred Qualifications 

    • Proficiency with Fareharbor or other online booking systems
    • Familiarity with Cruise Ship Tour Industry, and/or Juneau’s Cruise Ship Dock Layout
    • Experience working in retail, tour, or service industry

    Start Date: April 29th, 2024 – September 30, 2024 (flexible) 

    Compensation: $20/hour 

    Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

    Perks: 

    • Competitive Pay 
    • Optional 401K plan 
    • End of Season Bonus
    • Pro-Deal Purchasing Privileges
    • Free Trips for you, your friends and family on a space-available basis
    • Paid Training (Preseason, and Ongoing throughout the Season)
    • Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
    • Free Use of Kayaks, Paddleboards, and an array of outdoor gear
    • Discounted flights with our partner, Alaska Seaplanes and standby flights with Alaska Airlines and Delta 
    • Free fitness membership during the summer months 
    • Subsidized housing at a local campground
    Apply Now
  • Sales Coordinator

    Office / Logistics
    $20.00 / hour

    Above and Beyond Alaska (ABAK) is a local guiding company based in Juneau, Alaska that has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years. Employing a staff of 40 seasonal team members, ABAK offers an opportunity to experience glaciers, bears, and whales through a combination of canoe, kayak, packraft, foot, boat, and float plane travel. We are dedicated to safety, customer service, and environmental conservation with a goal of providing a complete Alaskan wilderness experience by sharing with our clients our passion, technical know-how, and natural history knowledge.

    The Sales Coordinator will assist with the day-to-day office sales with a focus on customer relations, customer reservations using our booking system and engage in customer phone/email/chat correspondence, and foster relations with cruise partners and vendors. This position works with all sales of the tour department to ensure revenue and guest satisfaction standards are met. This includes sales from all cruise lines, tour operators, travel agents, other travel professionals, and direct bookings through our website. This position works directly with the sales team. 

    An ideal candidate has a minimum of one year’s experience in a sales position and experience in the visitor industry. Applicant must have excellent written and verbal communications. In addition, organizational skills, and a high level of attention to detail are key to this position. This position is an integral part of the sales team that is committed to creating a supportive, and positive environment that empowers individuals, values self-direction and hard work, supports sustainable tourism, believes in mutual expectations, and promotes innovation and development. All applicants, regardless of experience, must share our passion for providing adventure tourism experiences that include promoting environmental conservation through education. To Apply, please complete our online application. For additional questions please email hr@beyondak.com.

    Essential Duties and Responsibilities include, but are not limited to, the following:

    ● Sales: Assist with day-to-day sales of the tour department to ensure revenue and guest satisfaction standards are met, processing reservations, communicating with customers, conducting sales calls, generating new sales leads, and setting up new vendor contracts. 
    ● Reservations: Responds promptly to customer emails, phone calls and online chats. Processes customer reservations in the booking system. 
    ● Customer Service: Provides above and beyond customer service and ensures satisfaction of trips. Maintain a well-informed, working knowledge of the accommodations, activities, attractions, and services that are available for visitors in Juneau. Respond to customer reviews online (Tripadvisor, Google, Yelp, etc.). Facilitates the highest level of professional communication and customer service with all partners and customers to increase sales and build a positive reputation for the business.
    ● Marketing: Ensure that ABAK’s branding guidelines are incorporated into marketing messages and promotional materials. Reviews website, tour broker websites, and cruise line websites regularly to ensure marketing content is updated, accurate, booking links are working etc. 
    ● Networking: Actively builds relationships and rapport with all sales agents, including cruise ship partners, outside of day-to-day operations.
    ● Cruise Ship Relations: Builds strong relationships with cruise line shore excursion staff. Assist with communications between shipboard staff and management of onsite excursion sales. 
    ● Vendor Relations: Maintain and update vendor contact list. Fulfill inquiries from cruise lines, tour operators, and travel agents within one working day.
    ● Misc: Running errands and other ad hoc tasks as needed.

    General Requirements

    ● Sales Experience - minimum of one year experience in a sales position, preferably in the tourism industry
    ● Computer literacy – competent with Microsoft Word and Excel, able to type 40+ WPM, capable of learning online booking and POS systems.
    ● Advanced verbal, written, and electronic skills.
    ● Outgoing personality, superb customer service skills, and superior phone skills.
    ● Strong organization, proofreading, and editing skills.
    ● Multi-tasking ability and can function under pressure and tight deadlines.
    ● Ability to work in a dynamic, fast-paced tourism environment.
    ● A valid driver’s license and clean driving record for the past 5 years
    ● Must have reliable transportation.
    ● Ability to lift up to 50 pounds.
    ● A valid Adult/Child First Aid & CPR certification

    Preferred Qualifications

     ● Previous experience working in tourism/cruise ship tourism.
     ● Knowledge of Southeast Alaska’s weather, ecosystems, wildlife, and glacial environments
     ● Familiarity with ABAK’s systems, policies, and procedures

    Schedule: 

    Start Date: April 15, 2024 – September 30, 2024 (flexible) 

    Compensation: $20/hour

    Perks: 

    • Competitive Pay 
    • Optional 401K plan 
    • End of Season Bonus
    • Pro-Deal Purchasing Privileges
    • Free Trips for you, your friends and family on a space-available basis
    • Paid Training (Preseason, and Ongoing throughout the Season)
    • Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
    • Free Use of Kayaks, Paddleboards, and an array of outdoor gear
    • Discounted flights with our partner, Alaska Seaplanes and standby flights with Alaska Airlines and Delta 
    • Free fitness membership during the summer months 
    • Subsidized housing at a local campground
    Apply Now
  • Support Specialist

    Office / Logistics
    $18.00 / hour

    Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal support team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.

    The Support Specialist position works directly with the Operations Team to maintain ABAK facilities, gear, and vehicles for all our daily operations. ABAK specializes in small group adventure tours, often outfitting up to 10-18 groups per day with top-of-the-line outdoor gear, outerwear and footwear, and hearty snacks. The Support Specialist works in tandem with the operations and guide team to prep equipment/gear and food for trips, engage guests, help maintain operational zones, assist operations team with daily logistics, transport guests, provide Norris Glacier outfitting and orientation, fuel and clean vans, fix and clean canoes, kayaks, and equipment at the kayak rental shop. 

    This is a dynamic support role that will rotate through the Warehouse headquarters and Kayak Rental Shop. Additionally, this position will outfit our packraft tour on the Norris Glacier. This includes client transport, outfitting, and trip orientation. Specialists will assist Kayak Rental Specialists with set up of kayaks at the shop, assisting with outfitting of kayak rentals, transportation, set up, cleaning of rental gear. 

    All training is “on-the-job” and begins on the first day of work. This position is an entry-level position geared towards exceptional individuals looking to diversify their skill set, explore the outdoor adventure tourism industry, and collaborate with an amazing team. This is the perfect position for someone who wants to learn what it takes to be a professional guide, as it provides an opportunity to learn everything it takes to outfit and prepare client groups for being in the wilderness. Many of our top guides have started in this position and now guide full time. All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.

    Essential Duties and Responsibilities include, but are not limited to, the following:

    • Maintain inventory of client food and warehouse supplies. 
    • Prepare hearty snacks in accordance with client dietary needs and food safety regulations and filling water bottles.
    • Pack, Clean, and Repair outdoor gear and apparel
    • Loading kayaks/canoes and lifting heavy gear. 
    • Transport equipment, clients, and kayaks to various locations around Juneau.
    • Assist guides in outfitting clients
    • Maintain a clean front-of-house staging, retail, and restroom area, and a clean and organized back-of-house warehouse workspace.
    • Norris Glacier Tour Support: transport of guests to ABAK office and float pond, outfit clients and provide pre-trip orientation
    • Kayak Rental Shop: assist with kayak and stand-up paddleboard rentals in a busy harbor just south of our main headquarters. Learn how to fix kayaks and paddle gear. Assist kayak specialists with staging and cleaning kayaks.

    General Requirements

    • High School Diploma – Associate’s or bachelor’s degree in preferred
    • US Citizen OR Be Eligible to Work in the US
    • Superb Written and Verbal Communication skills
    • Exceptional customer services skills 
    • 21 years of age with a Valid Driver’s License and Clean Driving Record for past 5 years
    • Adult/Child First Aid and CPR Certification 

    Preferred Qualifications

    • Experience working in retail, tour, or service industry 
    • Proficient with computers

    Start Date: May 1, 2024 – September 30, 2024 (flexible) 

    Compensation: $18/hour 

    Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

    Perks: 

    • Competitive Pay 
    • Optional 401K plan 
    • End of Season Bonus
    • Pro-Deal Purchasing Privileges
    • Free Trips for you, your friends and family on a space-available basis
    • Paid Training (Preseason, and Ongoing throughout the Season)
    • Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
    • Free Use of Kayaks, Paddleboards, and an array of outdoor gear
    • Discounted flights with our partner, Alaska Seaplanes and standby flights with Alaska Airlines and Delta 
    • Free fitness membership during the summer months 
    • Subsidized housing at a local campground
    Apply Now
  • Tour Representative

    Office / Logistics
    $18.00 / hour

    Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal dock and support team in Juneau Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.

    The Tour Representative (Tour Rep) works directly with the Operations Team to oversee dock duties and assist with sales. Tour Rep is the main representative at a high-volume cruise ship dock for the leading outdoor adventure tour company in Juneau, Alaska. As the first point of contact for ABAK clients meeting downtown, the Tour Rep must be able to enthusiastically engage with clients, organize groups based on trip roster, and collaborate with cruise ship representatives and dock vendors. Tour reps help to foster sales and settle daily accounting with cruise lines, as well as assisting with other administrative duties as assigned. Must enjoy engaging in conversation and working in a fast-paced environment while maintaining a positive and professional attitude.

    Additionally, the Tour Rep will help support the warehouse by prepping gear and delicious snacks for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, and transport guests to various locations around Juneau. 

    All training is “on-the-job” and will begin on the first day of work. This position is an entry-level position geared towards exceptional individuals looking to diversify their skill set, explore the outdoor adventure tourism industry, and collaborate with an amazing team. All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.

    Essential Duties and Responsibilities include, but are not limited to, the following:

    • Represent ABAK with the highest standard of professionalism when meeting clients on the docks.
    • Meet and Greet Guests on cruise ship docks prior to scheduled departure time. 
    • Utilize roster to identify guests, organize groups, and maintain tour timeline. 
    • Main point of contact for cruise personnel and dock vendors while on the pier
    • Foster and grown cruise relations
    • Collaborate with Cruise Ship Personnel and Dock Vendors to ensure all guests are accounted for and any missing guest information
    • Communicate accurate clients and sales information to relevant business associates in a timely manner, including cruise ship tour settlements. 
    • Assist with driving duties: client pickup/drop off and gear transport 
    • Assist Office/Dispatch with administrative duties - i.e. receipt reconciliation 
    • Warehouse Support- repair gear and delicious food for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, transport guests to various locations around Juneau.

    General Requirements

    • High School Diploma – Associate’s or bachelor’s degree in preferred
    • US Citizen OR Be Eligible to Work in the US
    • Superb Written and Verbal Communication skills
    • Exceptional customer services skills 
    • 21 years of age with a Valid Driver’s License and Clean Driving Record for past 5 years
    • Adult/Child First Aid and CPR Certification 

    Preferred Qualifications

    • Familiarity with Cruise Ship Tour Industry, and/or Juneau’s Cruise Ship Dock Layout
    • Experience working in retail, tour, or service industry 
    • Proficient with computers

    Start Date: May 1, 2024 – September 15, 2024 (flexible) 

    Compensation: $18/hour 

    Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

    Perks: 

    • Competitive Pay 
    • Optional 401K plan 
    • End of Season Bonus
    • Pro-Deal Purchasing Privileges
    • Free Trips for you, your friends and family on a space-available basis
    • Paid Training (Preseason, and Ongoing throughout the Season)
    • Free or Discounted Trips with participating tour operators (whale watching, helicopter flights, etc.)
    • Free Use of Kayaks, Paddleboards, and an array of outdoor gear
    • Discounted flights with our partner, Alaska Seaplanes and standby flights with Alaska Airlines and Delta 
    • Free fitness membership during the summer months 
    • Subsidized housing at a local campground
    Apply Now

How to Apply

Apply online via the button below. We look forward to hearing from you!


Contact Above & Beyond Alaska Wilderness Adventures