Above & Beyond Alaska Wilderness Adventures

Job List

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• Guide 6 – 10 hour technical hiking, glacier trekking, and/or ice climbing tours for up to 7 clients while maintaining safety protocol, superior customer service, and providing natural history narrative.
• Actively contribute to a collaborative team environment in the field and company headquarters.
• Provide transportation to clients in company vans to and from downtown Juneau.
• Pack, clean, repair, and maintain ABAK outdoor apparel, equipment, facilities and vessels.

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• Prepare equipment and food for assigned trips, process used gear post-trip, make repairs as needed, and maintain a clean workspace.
• Teach effective and safe kayaking skills to novice paddlers, provide accurate natural-history narrative throughout tours, and maintain awareness of risk, weather, and marine conditions throughout the tour experience.
• Guide 3.5 – 8 hour sea kayaking tours in remote wilderness locations for up to 8 clients.
• Must be able to travel on float plane and/or small motor boat, and safety operate company vans to transport guests and equipment.
• Actively contribute to a collaborative team environment in the field and company headquarters.
• Provide transportation to clients in company vans to and from downtown Juneau.

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Our Kayak and Stand-Up Paddleboard (SUP) rental shop is located in a small, but active port north of downtown Juneau.  Nestled between the Juneau Icefield and the Pacific Ocean, Juneau, AK is a bustling community of outdoor enthusiasts that take advantage of long summer days to explore the temperate rainforest, glacial ecosystems, and world-class paddling areas.  

Rental Specialists must have a warm personality, strong character, experience providing the best customer service, and desire to develop paddle skills.  ABAK will train individuals who are punctual and professional, dedicated to working outside, and possess excellent communication skills.  Applicants should thrive in a work environment that emphasizes a team approach while valuing self-direction.

A jack of all trades applicant is punctual and professional, dedicated to working outside, possesses excellent communication skills, and thrives in a work environment that emphasizes a team approach while valuing self-direction.  Our crew members are encouraged to use our kayaks, boards, and gear, free of charge, on their time off!

Compensation:
$14/hour 1-3% of Gross Wages Bonus 

Requirements:  
Must Be 21 Years of Age or Older 
Available May  – September (Dates are Flexible)
Valid CPR and First Air Certification 
Valid Drivers License  
Retail, Kayak, and/or SUP Experience preferred  
Proficient with computers (MS Office)  
Excellent written and spoken communication skills.

Duties in Include: 
   • Develop comprehensive knowledge of rental shop kayak and SUP fleet, and Juneau paddle areas. 
   • Provide superior customer service, teach basic kayaking/SUP skills, facilitate safety briefing to rental guests, transport guests and kayaks to various launch points around Juneau. 
   • Develop proficiency in retail and rental POS system, handle credit card transactions, maintain rental and retail inventory, answer phones.  
   • Learn Kayak and SUP repair techniques and assist with maintaining rental fleet.  
   • Actively maintain safe and clean customer areas, workspaces, bathrooms, and kitchen areas at all ABAK locations.  
   • Maintain and safely operate company vehicles. 

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• Develop a comprehensive knowledge of ABAK tours and operational zones to utilize when booking tours, preparing schedules, and making recommendations to prospective clients on the phone, in person, or email/on-line chat. 
• Utilize excellent written and spoken language skills to communicate with current and prospective guests, coworkers, and management team and maintain operational spreadsheets.
• Manage daily timeline and schedule board for up to 10 simultaneously running tours, provide communications support to crew members in the field and facilitate access to additional services in the event of an emergency. 
• Maintain safe and clean facilities (warehouse, retail, office, and restrooms) by prioritizing daily tasks, performing regular custodial duties and contributing to a cooperative team environment.

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• Maintain inventory of food and warehouse supplies.
• Prepare hearty snacks and meals in accordance with client dietary needs and food safety regulations.
• Pack, Clean, and Repair outdoor gear and apparel (We will teach you!)
• Transport equipment, clients, and kayaks to various locations around Juneau.
• Assist guides in outfitting clients, performing retail transactions.
• Maintain a clean front-of-house staging, retail, and restroom area, and a clean and organized back-of-house warehouse workspace.

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Represent Above and Beyond Alaska as the first point of contact for the clients that meet us at the cruise ship docks in downtown Juneau.

• Assist with day-to-day tour operations on the cruise ship docks, assisting and entertaining passengers in the short period before their tour departs and acting as liaison with cruise line representatives before, during and after tours have departed.
• Tour reps help to foster sales and settle daily accounting with cruise lines, as well as assisting with other administrative duties as assigned.
• Must enjoy engaging in conversation and working in a fast paced environment while maintaining a positive and professional attitude.
• Excellent entry level position for anyone interested in tourism, guiding, or a social fun summer position with lots of flexibility.