Above & Beyond Alaska Wilderness Adventures

Profile Jobs

Above and Beyond Alaska (ABAK) is seeking an exceptional Boat Captain to join our team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 20 years and employs 35 seasonal team members from April-September.

The Boat Captain operates a 25’ aluminum Weldcraft or 26’ aluminum Hewescraft water taxis, each with two 200 HP outboards, transporting kayak guides, guests, and equipment from Auke Bay Harbor to various launch points around the Channel Islands/Stephen’s Passage.  Our Boat Captains facilitate intimate marine wildlife viewing opportunities throughout our 6 hour Paddle with Whales kayak tour, and collaborate with the guides to determine tour routes on a daily basis.

The Boat Captain assists the Operations Manager in weather tracking, assessment, and determining when unsafe conditions are present or may develop.  Additionally, boat captains will perform regular preventative maintenance and vessel upkeep and communicate with Operations Management any vessel or equipment needs that to be addressed.  Boat Captains should self-directed, and able to manage their schedules, duties, and time without constant supervision. 

All applicants must be committed to environmental education and sustainable tourism.  Our ocean-based adventures operate in full compliance with NOAA Policy, the Marine Mammal Protection Act, and Whale SENSE guidelines. 

Essential Duties Include but are not limited to the following

• Monitor weather and marine conditions on a daily, weekly, and hourly basis to determine when unsafe conditions exist or may develop.
• Operate vessel in accordance with USCG regulations and all policies/guidelines pertaining to sustainable wildlife viewing.
• Provide boat transportation and wildlife experience for up to (2) six-hour tours per day, load and unload 65lb kayaks, clean and repair kayaks and gear as needed.
• Collaborate with naturalist/guide and logistics team to maintain tour timeline, effectively manage risk, and create a high-quality, educational, and consistent experience to guests.
• Maintain an organized, safe, and professional vessel by completing daily, weekly, and monthly maintenance and cleaning tasks.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Exceptional customer service skills 
• Driver’s License and Clean Driving Record for past 5 years (Valid Through September 30, 2022)
• USCG 6-Pack License (Valid Through September 30, 2022)
• Adult/Child Infant and CPR (Valid Through September 30, 2022. 
• 1 Year Experience Actual Captaining Experience on 6 passenger boat 
• Able to pass pre-employment and random Drug Screenings

Preferred Qualifications

• Knowledge of Southeast Alaska marine ecosystems, flora, and fauna
• Experience working in the service industry 

Training: Boat Captains must participate in mandatory paid training at the start of the season.  

Start Date: April 15, 2022 – September 30, 2022 (flexible) 

Compensation: Starting $25/hour, plus end of season bonus

Bonus: Employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking exceptional Canoe and Glacier Guides to join our seasonal team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for 20 years and employs 35 seasonal team members from April-September.

Our guides embody Above and Beyond Alaska’s dedication to safety, customer service, and environmental conservation. ABAK Guides must be able to participate in a pre-season training program at the end of April to learn or develop technical skills, natural history knowledge, and superior customer service strategies.    

The vast majority of ABAK glacier tours operate on the Mendenhall Glacier, accessing this magnificent feature by foot and large canoes. Guides will be trained in specific tours and technical skills that correspond with their ability level and motivation to grow. Additionally, guides will develop a formidable knowledge of the unique rainforest and glacial ecosystems and geographical features. 

Canoe and Glacier Guides will also be expected to assist in support operations at our warehouse throughout the season. These duties include prep equipment/gear and food for trips, engage guests, help maintain operational zones, assist the operations team with daily logistics, transport guests, and fuel and clean vans.

General Duties Include, but are not limited to…

• Guide 6–10-hour technical hiking or canoeing for up to 7 clients while maintaining safety protocol, superior customer service, and providing natural history narrative. 
• Facilitate tours in accordance with ABAK safety protocol while providing superior customer service and providing natural and cultural history narrative
• Prepare equipment and food for assigned trips, process used gear post-trip, make repairs as needed, and maintain a clean workspace. 
• Actively contribute to a collaborative team environment in the field and company headquarters. 
• Provide transportation to clients in company vans to and from downtown Juneau.
• Loading kayaks/canoes and lifting heavy gear in all operational zones.
• Pack, clean, repair, and maintain ABAK outdoor apparel, equipment, facilities and vessels.

General Requirements:

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Exceptional customer service skills 
• Wilderness First Responder Certification or higher (valid through September 30, 2022)
• Driver’s License and Clean Driving Record for past 5 years (valid through September 30, 2022)

Preferred Qualifications

• Canoeing – Basic Skills, Safety, and Self Rescue Techniques
• Knowledge of Southeast Alaska ecosystems, wildlife, and glacial environments
• Technical Skills (Rappelling, Self-Ascension, V-Thread, Simple and Complex Pulley Systems, Anchor Building, Top Rope Site Management, Belaying, And More)
• Experience working in the service industry 

Training: Glacier Guides must participate in mandatory paid training at the start of the season.  Training includes crevasse rescue, top-rope site management, canoe skills and rescue technique, glacier trekking and spotting, critical incident response, and zone familiarization.

Start Date: April 22, 2022 – September 30, 2022 

Compensation:
$18/hour + tips 

Bonus: Guides who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking exceptional Sea Kayak Guides to join our seasonal team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for 20 years and employs 35 seasonal team members from April-September.

Our guides embody Above and Beyond Alaska’s dedication to safety, customer service, and environmental conservation. ABAK Guides must be able to participate in an intensive pre-season training program at the end of April to learn or develop technical skills, natural history knowledge, and superior customer service strategies.   

Sea Kayak Guides facilitate tours on several remote and local coastal waterways, including the Channel Island State Marine Park, Admiralty Island, and Auke Bay. Sea Kayak Guides will be trained in specific tours, locations, and skills based on their ability level and motivation to grow. Additionally, guides will also develop a comprehensive natural history knowledge of the dynamic ecosystems in the rainforest, coastal, and marine operating areas. 

Sea Kayak Guides will also be expected to assist in support operations at our kayak rental shop throughout the season. These duties include assisting Kayak Rental Specialists with outfitting of kayak rentals, transportation, set up, cleaning of rental gear, and warehouse support.

General Duties Include, but are not limited to….

• Guide 3.5 – 8 hour sea kayaking tours in remote wilderness locations for up to 8 clients.
• Facilitate tours in accordance with ABAK safety protocol while providing superior customer service and providing natural and cultural history narrative
• Prepare equipment and food for assigned trips, process used gear post-trip, make repairs as needed, and maintain a clean workspace. 
• Actively contribute to a collaborative team environment in the field and company headquarters. 
• Teach effective and safe kayaking skills to novice paddlers, provide accurate natural-history narrative throughout tours, and maintain awareness of risk, weather, and marine conditions before and throughout all tours. 
• Must be able to travel on float plane and/or motorboat, and safety operate company vans to transport guests and equipment. 
• Provide transportation to clients in company vans to and from downtown Juneau.
• Loading kayaks/canoes and lifting heavy gear in all operational zones. 
• Pack, clean, repair, and maintain ABAK outdoor apparel, equipment, facilities and vessels.

General Requirements: 

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Wilderness First Responder Certification or higher (valid through September 30, 2022)
• Driver’s License and Clean Driving Record for past 5 years (Valid Through September 30, 2022)

Preferred Experience: 

• Knowledge of Southeast Alaska ecosystems, wildlife, and glacial environments
• Technical Skills (Paddle Strokes, Maintenance, Rescue Technique, Navigation, And More)

Training: All Sea Kayak Guides are required to participate in paid training at the start of the season.  Training includes kayak skills and rescue, coastal theory and navigation, critical incident response, and zone familiarization.

Start Date: April 22, 2022 – September 30, 2022

Compensation: $18/hour + tips 

Bonus: Employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our team as Senior Glacier Guide in Juneau, Alaska.  ABAK has been facilitating outdoor adventure experiences on the ocean and ice for 20 years and employs 35 seasonal team members from April – September.  

Our guides embody Above and Beyond Alaska’s dedication to safety, customer service, and environmental conservation. ABAK Guides must be able to participate in an intensive pre-season training program at the end of April to learn or develop technical skills, natural history knowledge, and superior customer service strategies. Our guide training program is designed to teach people of strong character and drive the skills they need to successfully and safely facilitate our glacier adventures. 

Applicants for the Senior Glacier Guide position should be highly proficient in technical skills, passionate about environmental education, and keen on working with entry-level guides in an outdoor leadership role. In the early season, the Senior Glacier Guide will organize gear and facilitate training for our team of 15 glacier guides in all technical skills and logistics pertinent to our glacier tour operations. This includes teaching novices and experienced team members basic skills, rescue technique, navigation, group management, ABAK CIRP protocol, and all field logistics/timelines for glacier trips. The Senior Glacier Guide should be able to adapt teaching strategies to accommodate learning styles of the group or individual.

Once our operating season is fully underway, the Senior Glacier Guides will lead 4-5 trips per week, assist as MOD (Manager on Duty for Incident Response) 1-2 days per week, facilitate on-going training sessions for Glacier Guides, assist the Operations Team with remote site, equipment, and facilities maintenance. The Senior Glacier Guide will also ‘rove’ the field on scheduled days to observe guides, respond to any incident, monitor weather, lake, and ice conditions, and establish trekking routes.

The Senior Glacier Guide will be trained as a MOD at the beginning of the season and develop a comprehensive understanding of trip logistics, company protocols, including critical incident response. The Senior Glacier Guide will coordinate incident response in accordance with ABAK’s CIRP, assess weather conditions daily and weekly, and make go/no go calls when dangerous conditions develop or exist in operating zones. This position reports directly to the Operations Manager. An ideal candidate has leadership experience, seamlessly adapts to last-minute changes in their daily schedule, and can make sensible, time-sensitive decisions in a fast-paced environment.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Guide 4-5 trips per week as lead guide, or to observe guide team
• Report as MOD one day per week and works with dispatch/office staff to assist in any incidents that arise from the field. 
• Assess glacier conditions (establish routes, safe access to features, identify hazards) on a weekly basis and communicate developments with guide team
• Maintain all glacier gear and equipment and coordinate maintenance needs with the Operations Manager
• Recommend new gear purchases and needs to the Operations Manager throughout the season. 
• Provide on-going group and individual development opportunities throughout the season to guide and Specialist teams
• Work with Operations Manager to provide mid-season and end-of-season evaluations to guide team
• Coordinate and Facilitate Bi-Weekly Team Meetings for Glacier Guide team
• Guide 6–10-hour technical hiking or canoeing for up to 7 clients while maintaining safety protocol, superior customer service, and providing natural history narrative. 
• Facilitate tours in accordance with ABAK safety protocol while providing superior customer service and providing natural and cultural history narrative
• Prepare equipment and food for assigned trips, process used gear post-trip, make repairs as needed, and maintain a clean workspace. 
• Actively contribute to a collaborative team environment in the field and company headquarters. 
• Provide transportation to clients in company vans to and from downtown Juneau.
• Loading kayaks/canoes and lifting heavy gear in all operational zones.
• Pack, clean, repair, and maintain ABAK outdoor apparel, equipment, facilities and vessels.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Wilderness First Responder Certification or higher (valid through September 30, 2022)
• 2 years Guiding Experience in Wilderness or Semi-Wilderness Setting - on bare glacier terrain preferred.
• 21 Years of Age with a Driver’s License and Clean Driving Record for past 5 years (Valid Through September 30, 2022)
• Technical Skills (Rappelling, Self-Ascension, V-Thread, Simple and Complex Pully Systems, Anchor Building, Top Rope Site Management, Belaying, And More)

Preferred Qualifications

• Working Knowledge of ABAK Operating Areas (Mendenhall Glacier, Channel Island State Marine Park, Auke Bay, and Admiralty Island)
• Canoeing – Basic Skills, Safety, and Re-Entry in 6+ passenger canoes
• Knowledge of Southeast Alaska ecosystems, wildlife, and glacial environments
• Experience coaching, teaching, and/or mentoring individuals and groups
• Ability to lead productive team meetings and effectively communicate with coworkers

Start Date: April 15, 2022 – September 30, 2022 

Compensation: $19/hour + tips 

Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is a seeking an exceptional individual to join our team as Senior Glacier Guide in Juneau, Alaska.  ABAK has been facilitating outdoor adventure experiences on the ocean and ice for 20 years and employs 35 seasonal team members from April-September. 

Our guides embody Above and Beyond Alaska’s dedication to safety, customer service, and environmental conservation. ABAK Guides must be able to participate in an intensive pre-season training program at the end of April to learn or develop technical skills, natural history knowledge, and superior customer service strategies.   

Applicants for the Senior Kayak Guide position should be highly proficient in technical skills, passionate about environmental education, and keen on working with entry-level guides in an outdoor leadership role. 

Our guide training program is designed to teach people of strong character and drive the skills they need to successfully and safely facilitate our kayak adventures. In the early season, the Senior Kayak Guide will organize gear and facilitate all technical training for kayak guides and kayak specialists. This includes teaching novices and experienced team members basic skills, rescue technique, navigation, group management, ABAK CIRP protocol, and all field logistics/timelines for kayak trips. The Senior Kayak Guide should be able to adapt teaching strategies to accommodate learning styles of the group or individual.

Once our operating season is fully underway, the Senior Kayak Guides will lead 4-5 trips per week, assist as MOD (Manager on Duty for Incident Response) 1-2 days per week, facilitate on-going training sessions for ABAK team members, instruct introduction sea kayaking courses as needed, assist and support at the kayak rental shop, and assist Operations Team with remote site, equipment, and facilities maintenance. 

The Senior Kayak Guide will be trained as a MOD at the beginning of the season and develop a comprehensive understanding of trip logistics, company protocols, including critical incident response. The Senior Kayak Guide will coordinate incident response in accordance with ABAK’s CIRP, assess weather conditions daily and weekly, and make go/no go calls when dangerous conditions develop or exist in operating zones. This position reports directly to the Operations Manager. An ideal candidate has leadership experience, seamlessly adapts to last-minute changes in their daily schedule, and can make sensible, time-sensitive decisions in a fast-paced environment.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Train sea kayak guides and rental specialists in skills, safety, and rescue techniques in relevant operating areas (Pack Creek, Channel Island State Marine Park, Auke Bay, Eagle Valley Center) and facilitate on-going development workshops throughout the season
• Guide 4-5 days per week as lead guide, instructor, or to observe guide team
• Report as MOD one day per week and works with dispatch/office staff to assist in any incidents that arise from the field. 
• Assess site conditions on a weekly basis and communicate developments with guide team and management
• Recommend new gear purchases and needs to the Operations Manager throughout the season
• Coordinate and Facilitate Bi-Weekly Team Meetings for sea kayak guide team
• Observe sea kayak guides in the field and provide feedback throughout the season on skills, theory, and navigational checklists through mid-season and end-of -season evaluations
• Collaborate with Operations Manager to improve existing products, rental program, develop new kayak products
• Teach sea kayaking classes and assist with organizing community events
• Prepare equipment and food for assigned trips, process used gear post-trip, make repairs as needed, and maintain a clean workspace. 
• Actively contribute to a collaborative team environment in the field and company headquarters. 
• Provide transportation to clients in company vans to and from downtown Juneau.
• Loading kayaks/canoes and lifting heavy gear in all operational zones.
• Pack, clean, repair, and maintain ABAK outdoor apparel, equipment, facilities and vessels.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Wilderness First Responder Certification or higher (valid through September 30, 2022)
• 2 years Sea Kayak Guiding Experience in Wilderness or Semi-Wilderness Setting 
• 21 Years of Age with a Driver’s License and Clean Driving Record for past 5 years (Valid Through September 30, 2022)

Preferred Qualifications

• Working Knowledge of ABAK Operating Areas (Mendenhall Glacier, Channel Island State Marine Park, Auke Bay, and Admiralty Island)
• Knowledge of Southeast Alaska ecosystems, wildlife, and glacial environments
• Experience coaching, teaching, and/or mentoring individuals and groups
• Ability to lead productive team meetings and effectively communicate with coworkers

Start Date: April 15, 2022 – September 30, 2022 

Compensation: $19/hour + tips 

Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking an expectational individual to join our seasonal team as the Kayak Shop Supervisor in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 20 years. 

The Kayak Shop Supervisor manages the kayak rental shop and rental specialist staff located in Auke Bay Harbor. This position facilitates kayak rentals and safety briefings, oversees rental shop buildings and maintenance, assists with outfitting guided kayak tours departing out of Auke Bay area, and collaborates with the Operations Team in logistical planning. This position also works with setting up remote sites prior to the season and taking down remote sites at the end of the season, and maintaining remote kayak rental sites and condition of equipment in operational zones. 

The Kayak Shop Supervisor will be the main point of contact for multi-day kayak trips and preparation, kayak transportation, scheduling of kayak specialist staff, kayak gear ordering and retail kayak inventory, kayak repairs, and collecting and auditing of shop staff timesheets. 

The Kayak Rental Shop Supervisor must be able to enthusiastically engage with clients throughout the reservation process, manage customer phone/email/chat correspondence, organize kayak and SUP gear based on rental needs, confidently orientate rental guests on paddle safety, techniques, and paddle areas. 

Additionally, the Kayak Shop Supervisor will be trained as a MOD (Manager on Duty for incident response) at the beginning of the season and develop a comprehensive understanding of trip logistics, company protocols, including critical incident response. The Kayak Shop Supervisor will coordinate incident response in accordance with ABAK’s CIRP, assess weather conditions daily and weekly, and make go/no go calls when dangerous conditions develop or exist in operating zones. This position reports directly to the Operations Manager. An ideal candidate has leadership experience, seamlessly adapts to last-minute changes in their daily schedule, and can make sensible, time-sensitive decisions in a fast-paced environment.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Provide prompt and professional communication with customers via email, phone, and online messages.
• Develop and utilize a thorough and accurate understanding of all ABAK tours and Reservation Software when corresponding with clients during the reservation process. 
• Develop proficiency in retail and rental POS systems, handle credit card transactions, maintain rental and retail inventory, answer phones. 
• Develop comprehensive knowledge of rental shop kayak and SUP fleet, basic paddling skills and safety, and Juneau paddle areas. 
• Provide superior customer service, teach basic kayaking/SUP skills, facilitate safety briefing to rental guests, transport guests and kayaks to various launch points around Juneau
• Learn Kayak and SUP repair techniques and assist Operations Team in maintaining rental fleet. 
• Assist Operations Manager in ordering, scheduling, and auditing of timecards
• Point of contact for multi day kayak rentals and kayak transportation
• Maintain and safely operate company vehicles.
• Loading kayaks/canoes and lifting heavy gear. 
• Kayak Rental Shop Management: create weekly schedule, maintain daily sales records and bank deposits, train staff in equipment repair and daily operations, coordinate rental and transport logistics, oversee customer correspondence and reservations.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Exceptional customer services skills 
• Experience working in retail, tour, or service industry 
• Superb Written and Verbal Communication skills
• Comprehensive Experience utilizing MS Office Suite (Word, Excel, Power Point, Etc.) 
• 2 years of relevant experience with guide, outfitter, or other tour-based business or organization
• Must be able to travel in floatplane, motorboat, canoe, and kayak
• Adult/Child First Aid and CPR Certification
• 21 Years of age with Valid Driver’s License and Clean Driving Record for past 5 years

Preferred Qualifications 

• Familiarity with ABAK Operating Areas (Mendenhall Glacier, Channel Island State Marine Park, Auke Bay, and Admiralty Island)
• Kayaking/SUP experience 
• Experience implementing CIRP within a similar operation or setting 
• Leadership experience and ability to make time-sensitive decisions in a fast-paced environment.

Start Date: April 15, 2022 – September 30, 2022 (flexible) 

Compensation: $20/hour 

Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonu.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our Kayak Shop team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 20 years and employs 35 seasonal team members from April-September.

The Kayak Rental Shop Specialist is responsible for facilitating kayak rentals, safety presentations, kayak transports, kayak repairs, assists with outfitting guided kayak tours, and guided half-day kayak tours 1-2 times per week during peak season in the Auke Bay area. Specialists will also make customer reservations using our booking system and engage in customer phone/email/chat correspondence.

As the first point of contact for all rental guests, the Kayak Rental Shop Specialist must be able to enthusiastically engage with clients throughout the reservation process, organize kayak and SUP gear based on rental needs, confidently orientate rental guests on paddle safety, techniques, and paddle areas. Specialists are outdoor enthusiasts who are interested in developing guide skills. 

Additionally, Kayak Rental Shop Specialists will assist with tour support duties at ABAK’s main office. These duties include helping guides prepare equipment and food for trips, maintain all operational zones, transport guests, fix canoes, kayaks, and equipment. 

All training is “on-the-job” and includes kayak skills and rescue techniques, gear repair methods, critical incident response, zone and tour familiarization, and food preparation. This position is an entry-level position geared towards exceptional individuals looking to diversify their skill set, explore the outdoor adventure tourism industry, and collaborate with an amazing team. All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Provide prompt and professional communication with customers via email, phone, and online messages.
• Develop and utilize a thorough and accurate understanding of all ABAK’s Reservation Software when corresponding with clients during the reservation process. 
• Develop proficiency in retail and rental POS systems, handle credit card transactions, maintain rental and retail inventory, answer phones. 
• Develop comprehensive knowledge of rental shop kayak and SUP fleet, basic paddling skills and safety, and Juneau paddle areas. 
• Provide superior customer service, teach basic kayaking/SUP skills, Facilitate safety briefing to rental guests, transport guests and kayaks to various launch points around Juneau
• Learn Kayak and SUP repair techniques and assist the Manager in maintaining the rental fleet. 
• Loading kayaks/canoes and lifting heavy gear. 
• Maintain and safely operate company vehicles.
• Guide half-day kayak tours 1-2 times per week during peak season from the Auke Bay area. Subject to booking availability. 
• Warehouse Support- prepare gear and delicious food for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, transport guests to various locations around Juneau.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Superb Written and Verbal Communication skills
• Exceptional customer service skills 
• 21 years of age with a Valid Driver’s License and Clean Driving Record for past 5 years
• Adult/Child First Aid and CPR Certification 

Preferred Qualifications

• Experience working in retail, tour, or service industry 
• Proficient with computers
• Kayaking/SUP experience preferred

Start Date: May 1, 2022 – September 30, 2022 (flexible) 

Compensation: $18/hour 

Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal logistics and office team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 20 years and employs 35 seasonal team members from April-September.

The Daily Coordinator position works directly with the Operations Team to oversee day to day logistics and office sales duties for the leading outdoor adventure tour company in Juneau, Alaska. This seasonal position will primarily focus on customer relations, customer reservations using our booking system and engage in customer phone/email/chat correspondence, daily trip/van scheduling and auditing, guide communication, administration duties, marketing duties, and warehouse support. This role will rotate through the office and dispatch/logistic roles.

The Daily Coordinator will develop a thorough understanding of all Above and Beyond Alaska tour timelines and products. Additional duties include creation of daily tour and van schedule, organizations of daily logistics and problem solving, drafting staff assignments and schedules, assessment of weather conditions with the assistance of the MOD, warehouse support duties, data entry and receipt reconciliation, auditing of staff timesheets.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Provide prompt and professional communication with customers via email, phone, and online messages.
• Develop a thorough understanding of all ABAK tours and Reservation Software.
• Create a daily tour schedule and relay to staff in a timely manner.
• Develop daily vehicle schedules
• Maintain communication with guides in the field
• Work closely with MOD in assessing weather conditions in all operating zones
• Organize daily logistics and solve problems as they develop
• Assist with monthly scheduling and reservation auditing
• Assist with dock/driving duties: meeting and picking up clients, cruise relations, vendor relations
• Develop proficiency in retail POS systems and maintain retail inventory.
• Utilize Expensify for uploading and tracking daily receipts. 
• Assist Management with permit use reports. 
• Manage file storage and audit employee timesheets in accordance with confidentiality guidelines
• Warehouse Support - help prepare gear and hearty snacks for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, transport guests to various locations around Juneau.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Adult/Child First Aid and CPR Certification
• Sales, customer service, and/or office experience 
• Superb Written and Verbal Communication skills
• Comprehensive Experience utilizing MS Office Suite (Word, Excel, Power Point, Etc.) 
• 21 Years of age with Valid Driver’s License and Clean Driving Record for past 5 years 

Preferred Qualifications 

• Proficiency with Fareharbor or other online booking systems
• Familiarity with Cruise Ship Tour Industry, and/or Juneau’s Cruise Ship Dock Layout
• Experience working in retail, tour, or service industry

Start Date: May 1, 2022 – September 30, 2022 (flexible) 

Compensation: $18/hour 

Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking a multifaceted organizer to join our seasonal team as the Operations Assistant in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for 20 years and employs 35 seasonal team members from April-September. 

The Operations Assistant supports the Operations Manager with all operational duties during the season to ensure the company runs a clean, safe, and organized operation. These duties include setting up remote sites prior to the season and taking down remote sites at the end of the season, maintaining remote sites and condition of equipment in operational zones, helping maintain vehicles and facilities, transporting equipment, clients, or kayaks to various locations around Juneau as needed, assisting in all support roles at the warehouse and kayak shop, reporting as MOD (Manager on Duty for incident response) five days per week, and collaborating with the operations team in any logistical planning. 

The Operations Assistant will be trained as a MOD at the beginning of the season and develop a comprehensive understanding of trip logistics, company protocols, including critical incident response. The Ops Assistant will coordinate incident response in accordance with ABAK’s CIRP, assess weather conditions daily and weekly, and make go/no go calls when dangerous conditions develop or exist in operating zones. This position reports directly to the Operations Manager. An ideal candidate has leadership experience, seamlessly adapts to last-minute changes in their daily schedule, and can make sensible, time-sensitive decisions in a fast-paced environment.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Set up and Maintain ABAK Operational Zones and Seasonal Infrastructure in the following locations: Admiralty Island, Mendenhall Lake, Eagle Valley Center, Auke Bay, and The Channel Island State Marine Park
• Loading kayaks/canoes and lifting heavy gear in all operational zones. 
• Vehicle Fleet Maintenance: schedule regular preventative maintenance with mechanics, address any vehicle issues that arise in a timely manner, make sure vans are clean and ready at the start of the season. 
• Kayak Rental Shop – assist with kayak and stand-up paddleboard rentals in a busy harbor just south of our main headquarters. Learn how to fix kayaks and paddle gear. Assist kayak specialists with staging and cleaning kayaks. 
• Warehouse Facility: assist with warehouse cleaning and support, gear repair projects, inventory 
• Report as MOD five days per week and works with dispatch/office staff to assist in any incidents that arise from the field.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree Preferred
• Valid Driver’s License with no moving violations in the past 3 years
• 2 years of relevant experience with guide, outfitter, or other tour-based business or organization
• Adult/Child First Aid and CPR Certification
• Must be able to travel in floatplane, motorboat, canoe, and kayak
• Basic vehicle maintenance, handyperson skills, and facility maintenance experience. 

Preferred Qualifications 

• Familiarity with ABAK Operating Areas (Mendenhall Glacier, Channel Island State Marine Park, Auke Bay, and Admiralty Island)
• Leadership experience and ability to make time-sensitive decisions in a fast-paced environment.
• Wilderness First Aid or higher

Start Date: April 1, 2022 – October 15, 2022 

Compensation: $19/hour 

Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal logistics and office team in Juneau, Alaska as a Reservation & Support Specialist. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 20 years and employs 35 seasonal team members from April-September.

The Reservation & Support Specialist is responsible for customer phone/email/chat correspondence, processing reservations on our booking software, and other administration duties for Alaska Seaplanes Adventures and ABAK operations. This role will rotate through our reservation desk at the Juneau Airport and support duties at the warehouse which include, but are not limited to van driving, preparing equipment and food for trips, and maintaining cleanliness of office headquarters.

The Reservation & Support Specialist will develop a thorough understanding of all ABAK and Alaska Seaplanes Adventures’ tour timelines and products. Additional duties include checking in guests for their flight tours while at the airport, being a point of contact for guests at the airport, capturing last minute sales and selling all our tours, assisting with weather cancellations and rescheduling of any flight tours, and transporting guests by van to various pick up/drop off locations.

While this position is primarily based at the Juneau Airport and ABAK’s Warehouse, there will be the occasional need to perform duties at other locations such as our Kayak Rental Shop or at any of our remote sites as needed. The Reservation & Support Specialist reports directly to the Operations Team.

Schedule: 30-40 hours per week during shoulder season (May 1-May 31 and September 1-September 30), 40-50 hours per week during peak season (June 1-August 31)

Start Date: May 1, 2022 – September 30, 2022

Compensation: $18/hour, plus end of season bonus, optional 401K program, and flight benefits

Requirements

• High School Diploma – Associate’s or bachelor’s degree Preferred
• Sales, customer service, and/or office experience
• Superb Written and Verbal Communication skills
• Comprehensive Experience utilizing MS Office Suite (Word, Excel, Power Point, Etc.)
• 21 Years of age with Valid Driver’s License and Clean Driving Record for past 5 years

Preferred Qualifications

• Proficiency with Fareharbor or other online booking systems
• Sales experience
• Experience working in retail, tour, or service industry
• Adult/Child First Aid and CPR Certification

Essential Duties and Responsibilities include, but are not limited to, the following:

• Provide prompt and professional communication with customers via email, phone, and online messages.
• Maintain flight manifests and customer check in
• Develop a thorough understanding of all ABAK tours and Reservation Software.
• Maintain communication with Dispatch
• Work closely with MOD in assessing weather conditions
• Assist with dock/driving duties: meeting and picking up clients
• Create a positive customer service environment for all guests
• Vehicle maintenance

Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal support team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 20 years and employs 35 seasonal team members from April-September.

The Support Specialist position works directly with the Operations Team to maintain ABAK facilities, gear, and vehicles for all our daily operations. ABAK specializes in small group adventure tours, often outfitting up to 10 groups per day with top-of-the-line outdoor gear, outerwear and footwear, and hearty snacks. The Support Specialist works in tandem with the operations and guide team to prep equipment/gear and food for trips, engage guests, help maintain operational zones, assist operations team with daily logistics, transport guests, fuel and clean vans, fix and clean canoes, kayaks, and equipment at the kayak rental shop. 

This is a dynamic support role that will rotate through the Warehouse headquarters and Kayak Rental Shop as Support Specialists. Specialists will assist Kayak Rental Specialists with set up of kayaks at the shop, assisting with outfitting of kayak rentals, transportation, set up, cleaning of rental gear. 

All training is “on-the-job” and begins on the first day of work. This position is an entry-level position geared towards exceptional individuals looking to diversify their skill set, explore the outdoor adventure tourism industry, and collaborate with an amazing team. This is the perfect position for someone who wants to learn what it takes to be a professional guide, as it provides an opportunity to learn everything it takes to outfit and prepare client groups for being in the wilderness. Many of our top guides have started in this position and now guide full time. All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Maintain inventory of client food and warehouse supplies. 
• Prepare hearty snacks in accordance with client dietary needs and food safety regulations and filling water bottles.
• Pack, Clean, and Repair outdoor gear and apparel
• Loading kayaks/canoes and lifting heavy gear. 
• Transport equipment, clients, and kayaks to various locations around Juneau.
• Assist guides in outfitting clients
• Maintain a clean front-of-house staging, retail, and restroom area, and a clean and organized back-of-house warehouse workspace.
• Kayak Rental Shop: assist with kayak and stand-up paddleboard rentals in a busy harbor just south of our main headquarters. Learn how to fix kayaks and paddle gear. Assist kayak specialists with staging and cleaning kayaks.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Superb Written and Verbal Communication skills
• Exceptional customer services skills 
• 21 years of age with a Valid Driver’s License and Clean Driving Record for past 5 years
• Adult/Child First Aid and CPR Certification 

Preferred Qualifications

• Experience working in retail, tour, or service industry 
• Proficient with computers

Start Date: May 1, 2022 – September 30, 2022 (flexible) 

Compensation: $18/hour 

Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal dock and support team in Juneau Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 20 years and employs 35 seasonal team members from April-September.

The Tour Representative (Tour Rep) works directly with the Operations Team to oversee dock duties and assist with sales. Tour Rep is the main representative at a high-volume cruise ship dock for the leading outdoor adventure tour company in Juneau, Alaska. As the first point of contact for ABAK clients meeting downtown, the Tour Rep must be able to enthusiastically engage with clients, organize groups based on trip roster, and collaborate with cruise ship representatives and dock vendors. Tour reps help to foster sales and settle daily accounting with cruise lines, as well as assisting with other administrative duties as assigned. Must enjoy engaging in conversation and working in a fast-paced environment while maintaining a positive and professional attitude.

Additionally, the Tour Rep will help support the warehouse by prepping gear and delicious snacks for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, and transport guests to various locations around Juneau. 

All training is “on-the-job” and will begin on the first day of work. This position is an entry-level position geared towards exceptional individuals looking to diversify their skill set, explore the outdoor adventure tourism industry, and collaborate with an amazing team. All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Represent ABAK with the highest standard of professionalism when meeting clients on the docks.
• Meet and Greet Guests on cruise ship docks prior to scheduled departure time. 
• Utilize roster to identify guests, organize groups, and maintain tour timeline. 
• Collaborate with Cruise Ship Personnel and Dock Vendors to ensure all guests are accounted for and any missing guest information
• Communicate accurate clients and sales information to relevant business associates in a timely manner, including cruise ship tour settlements. 
• Assist with driving duties: client pickup/drop off and gear transport 
• Assist Office/Dispatch with administrative duties - i.e. receipt reconciliation 
• Warehouse Support- repair gear and delicious food for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, transport guests to various locations around Juneau.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Superb Written and Verbal Communication skills
• Exceptional customer services skills 
• 21 years of age with a Valid Driver’s License and Clean Driving Record for past 5 years
• Adult/Child First Aid and CPR Certification 

Preferred Qualifications

• Familiarity with Cruise Ship Tour Industry, and/or Juneau’s Cruise Ship Dock Layout
• Experience working in retail, tour, or service industry 
• Proficient with computers

Start Date: May 1, 2022 – September 30, 2022 (flexible) 

Compensation: $18/hour 

Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.