Above & Beyond Alaska Wilderness Adventures

Profile Jobs

Above and Beyond Alaska (ABAK) is seeking an exceptional Boat Captain to join our team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-October.

The Boat Captain operates a 25’ aluminum Weldcraft or 26’ aluminum Hewescraft water taxis, each with two 200 HP outboards, transporting kayak guides, guests, and equipment from Auke Bay Harbor to various launch points around the Channel Islands/Stephen’s Passage.  Our Boat Captains facilitate intimate marine wildlife viewing opportunities throughout our 6-hour Paddle with Whales kayak tour, and collaborate with the guides to determine tour routes on a daily basis.

The Boat Captain assists the Operations Manager in weather tracking, assessment, and determining when unsafe conditions are present or may develop.  Additionally, boat captains will perform regular preventative maintenance and vessel upkeep and communicate with Operations Management any vessel or equipment needs that to be addressed.  Boat Captains should self-directed, and able to manage their schedules, duties, and time without constant supervision. 

All applicants must be committed to environmental education and sustainable tourism.  Our ocean-based adventures operate in full compliance with NOAA Policy, the Marine Mammal Protection Act, and Whale SENSE guidelines. 

Essential Duties Include but are not limited to the following

• Monitor weather and marine conditions on a daily, weekly, and hourly basis to determine when unsafe conditions exist or may develop.
• Operate vessel in accordance with USCG regulations and all policies/guidelines pertaining to sustainable wildlife viewing.
• Provide boat transportation and wildlife experience for up to (2) six-hour tours per day, load and unload 65lb kayaks, clean and repair kayaks and gear as needed.
• Collaborate with naturalist/guide and logistics team to maintain tour timeline, effectively manage risk, and create a high-quality, educational, and consistent experience to guests.
• Maintain an organized, safe, and professional vessel by completing daily, weekly, and monthly maintenance and cleaning tasks.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Exceptional customer service skills 
• Driver’s License and Clean Driving Record for past 5 years (Valid Through September 30, 2023)
• USCG 6-Pack License (Valid Through September 30, 2023)
• Adult/Child Infant and CPR (Valid Through September 30, 2023). 
• 1 Year Experience Actual Captaining Experience on 6 passenger boat 
• Able to pass pre-employment and random Drug Screenings

Preferred Qualifications

• Knowledge of Southeast Alaska marine ecosystems, flora, and fauna
• Experience working in the service industry 

Training: Boat Captains must participate in mandatory paid training at the start of the season.  

Start Date: April 15, 2023 – September 30, 2023 (flexible) 

Compensation: Starting $25/hour, plus end of season bonus

Bonus: Employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking exceptional Canoe and Hiking Guides to join our seasonal team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for 21 years and employs 40 seasonal team members from April-September.

Our guides embody Above and Beyond Alaska’s dedication to safety, customer service, and environmental conservation. New ABAK guides must be able to participate in a pre-season training program in mid/late April to learn or develop technical skills, natural history knowledge, and superior customer service strategies.    

The vast majority of ABAK glacier tours operate on the Mendenhall Glacier, accessing this magnificent feature by foot and large canoes. Guides will be trained in specific tours and technical skills that correspond with their ability level and motivation to grow. Additionally, guides will develop a formidable knowledge of the unique rainforest and glacial ecosystems and geographical features. 

Canoe and Hiking Guides will also be expected to assist in support operations at our warehouse throughout the season. These duties include prep equipment/gear and food for trips, engage guests, help maintain operational zones, assist the operations team with daily logistics, transport guests, and fuel and clean vans.

General Duties Include, but are not limited to…

• Guide 6–10-hour technical hiking or canoeing for up to 7 clients while maintaining safety protocol, superior customer service, and providing natural history narrative. 
• Facilitate tours in accordance with ABAK safety protocol while providing superior customer service and providing natural and cultural history narrative
• Prepare equipment and food for assigned trips, process used gear post-trip, make repairs as needed, and maintain a clean workspace. 
• Actively contribute to a collaborative team environment in the field and company headquarters. 
• Provide transportation to clients in company vans to and from downtown Juneau.
• Loading kayaks/canoes and lifting heavy gear in all operational zones.
• Pack, clean, repair, and maintain ABAK outdoor apparel, equipment, facilities and vessels.

General Requirements:

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Exceptional customer service skills 
• Wilderness First Responder Certification or higher (valid through September 30, 2023)
• Driver’s License and Clean Driving Record for past 5 years (valid through September 30, 2023)

Preferred Qualifications

• Canoeing – Basic Skills, Safety, and Self Rescue Techniques
• Knowledge of Southeast Alaska ecosystems, wildlife, and glacial environments
• Technical Skills (Rappelling, Self-Ascension, V-Thread, Simple and Complex Pulley Systems, Anchor Building, Top Rope Site Management, Belaying, And More)
• Experience working in the service industry 

Training: Glacier Guides must participate in mandatory paid training at the start of the season.  Training includes canoe skills and rescue technique, rope skills, naturalist training, critical incident response, and zone familiarization.

Start Date: April 15, 2023 – September 30, 2023 

Compensation:
$18/hour + tips 

Bonus: Guides who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking exceptional Sea Kayak Guides to join our seasonal team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for 21 years and employs 40 seasonal team members from April-September.

Our guides embody Above and Beyond Alaska’s dedication to safety, customer service, and environmental conservation. New ABAK Guides must be able to participate in an intensive pre-season training program in mid/end of April to learn or develop technical skills, natural history knowledge, and superior customer service strategies.   

Sea Kayak Guides facilitate tours on several remote and local coastal waterways, including the Channel Island State Marine Park, Admiralty Island, and Auke Bay. Sea Kayak Guides will be trained in specific tours, locations, and skills based on their ability level and motivation to grow. Additionally, guides will also develop a comprehensive natural history knowledge of the dynamic ecosystems in the rainforest, coastal, and marine operating areas. 

Sea Kayak Guides will also be expected to assist in support operations at our kayak rental shop throughout the season. These duties include assisting Kayak Rental Specialists with outfitting of kayak rentals, transportation, set up, cleaning of rental gear, and warehouse support.

General Duties Include, but are not limited to….

• Guide 3.5 – 8 hour sea kayaking tours in remote wilderness locations for up to 8 clients.
• Facilitate tours in accordance with ABAK safety protocol while providing superior customer service and providing natural and cultural history narrative
• Prepare equipment and food for assigned trips, process used gear post-trip, make repairs as needed, and maintain a clean workspace. 
• Actively contribute to a collaborative team environment in the field and company headquarters. 
• Teach effective and safe kayaking skills to novice paddlers, provide accurate natural-history narrative throughout tours, and maintain awareness of risk, weather, and marine conditions before and throughout all tours. 
• Must be able to travel on float plane and/or motorboat, and safety operate company vans to transport guests and equipment. 
• Provide transportation to clients in company vans to and from downtown Juneau.
• Loading kayaks/canoes and lifting heavy gear in all operational zones. 
• Pack, clean, repair, and maintain ABAK outdoor apparel, equipment, facilities and vessels.

General Requirements: 

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Wilderness First Responder Certification or higher (valid through September 30, 2023)
• Driver’s License and Clean Driving Record for past 5 years (Valid Through September 30, 2023)

Preferred Experience: 

• Knowledge of Southeast Alaska ecosystems, wildlife, and glacial environments
• Technical Skills (Paddle Strokes, Maintenance, Rescue Technique, Navigation, And More)

Training: All Sea Kayak Guides are required to participate in paid training at the start of the season.  Training includes kayak skills and rescue, coastal theory and navigation, critical incident response, and zone familiarization.

Start Date: April 15, 2023 – September 30, 2023

Compensation: $18/hour + tips 

Bonus: Employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our Kayak Shop team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.

The Kayak Rental Shop Specialist is responsible for facilitating kayak rentals, safety presentations, kayak transports, kayak repairs, assists with outfitting guided kayak tours, and guided half-day kayak tours 1-2 times per week during peak season in the Auke Bay area. Specialists will also make customer reservations using our booking system and engage in customer phone/email/chat correspondence.

As the first point of contact for all rental guests, the Kayak Rental Shop Specialist must be able to enthusiastically engage with clients throughout the reservation process, organize kayak and SUP gear based on rental needs, confidently orientate rental guests on paddle safety, techniques, and paddle areas. Specialists are outdoor enthusiasts who are interested in developing guide skills. 

Additionally, Kayak Rental Shop Specialists may assist with tour support duties at ABAK’s main office. These duties include helping guides prepare equipment and food for trips, maintain all operational zones, transport guests, fix canoes, kayaks, and equipment. 

All training is “on-the-job” and includes kayak skills and rescue techniques, gear repair methods, critical incident response, zone and tour familiarization, and food preparation. This position is an entry-level position geared towards exceptional individuals looking to diversify their skill set, explore the outdoor adventure tourism industry, and collaborate with an amazing team. All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Provide prompt and professional communication with customers via email, phone, and online messages.
• Develop and utilize a thorough and accurate understanding of all ABAK’s Reservation Software when corresponding with clients during the reservation process. 
• Develop proficiency in retail and rental POS systems, handle credit card transactions, maintain rental and retail inventory, answer phones. 
• Develop comprehensive knowledge of rental shop kayak and SUP fleet, basic paddling skills and safety, and Juneau paddle areas. 
• Provide superior customer service, teach basic kayaking/SUP skills, Facilitate safety briefing to rental guests, transport guests and kayaks to various launch points around Juneau
• Learn Kayak and SUP repair techniques and assist the Manager in maintaining the rental fleet. 
• Loading kayaks/canoes and lifting heavy gear. 
• Maintain and safely operate company vehicles.
• Guide half-day kayak tours 1-2 times per week during peak season from the Auke Bay area. Subject to booking availability. 

General Requirements

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Superb Written and Verbal Communication skills
• Exceptional customer service skills 
• 21 years of age with a Valid Driver’s License and Clean Driving Record for past 5 years
• Adult/Child First Aid and CPR Certification 

Preferred Qualifications

• Experience working in retail, tour, or service industry 
• Proficient with computers
• Kayaking/SUP experience preferred

Start Date: May 1, 2023 – September 30, 2023 (flexible) 

Compensation: $18/hour 

Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal logistics and office team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.

The Daily Coordinator position works directly with the Operations Team to oversee day to day logistics and office sales duties for the leading outdoor adventure tour company in Juneau, Alaska. This seasonal position will primarily focus on customer relations, customer reservations using our booking system and engage in customer phone/email/chat correspondence, daily trip/van scheduling and auditing, guide communication, administration duties, marketing duties, and warehouse support. This role will rotate through the office and dispatch/logistic roles.

The Daily Coordinator will develop a thorough understanding of all Above and Beyond Alaska tour timelines and products. Additional duties include creation of daily tour and van schedule, organizations of daily logistics and problem solving, drafting staff assignments and schedules, assessment of weather conditions with the assistance of the MOD, warehouse support duties, data entry and receipt reconciliation, auditing of staff timesheets.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Provide prompt and professional communication with customers via email, phone, and online messages.
• Develop a thorough understanding of all ABAK tours and Reservation Software.
• Create a daily tour schedule and relay to staff in a timely manner.
• Develop daily vehicle schedules
• Maintain communication with guides in the field
• Work closely with MOD in assessing weather conditions in all operating zones
• Organize daily logistics and solve problems as they develop
• Assist with monthly scheduling and reservation auditing
• Assist with dock/driving duties: meeting and picking up clients, cruise relations, vendor relations
• Develop proficiency in retail POS systems and maintain retail inventory.
• Utilize Expensify for uploading and tracking daily receipts. 
• Assist Management with permit use reports. 
• Manage file storage and audit employee timesheets in accordance with confidentiality guidelines
• Warehouse Support - help prepare gear and hearty snacks for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, transport guests to various locations around Juneau.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Adult/Child First Aid and CPR Certification
• Sales, customer service, and/or office experience 
• Superb Written and Verbal Communication skills
• Comprehensive Experience utilizing MS Office Suite (Word, Excel, Power Point, Etc.) 
• 21 Years of age with Valid Driver’s License and Clean Driving Record for past 5 years 

Preferred Qualifications 

• Proficiency with Fareharbor or other online booking systems
• Familiarity with Cruise Ship Tour Industry, and/or Juneau’s Cruise Ship Dock Layout
• Experience working in retail, tour, or service industry

Start Date: April 17, 2023 – September 30, 2023 (flexible) 

Compensation: $18/hour 

Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal support team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.

The Support Specialist position works directly with the Operations Team to maintain ABAK facilities, gear, and vehicles for all our daily operations. ABAK specializes in small group adventure tours, often outfitting up to 10 groups per day with top-of-the-line outdoor gear, outerwear and footwear, and hearty snacks. The Support Specialist works in tandem with the operations and guide team to prep equipment/gear and food for trips, engage guests, help maintain operational zones, assist operations team with daily logistics, transport guests, fuel and clean vans, fix and clean canoes, kayaks, and equipment at the kayak rental shop. 

This is a dynamic support role that will rotate through the Warehouse headquarters and Kayak Rental Shop as Support Specialists. Specialists will assist Kayak Rental Specialists with set up of kayaks at the shop, assisting with outfitting of kayak rentals, transportation, set up, cleaning of rental gear. 

All training is “on-the-job” and begins on the first day of work. This position is an entry-level position geared towards exceptional individuals looking to diversify their skill set, explore the outdoor adventure tourism industry, and collaborate with an amazing team. This is the perfect position for someone who wants to learn what it takes to be a professional guide, as it provides an opportunity to learn everything it takes to outfit and prepare client groups for being in the wilderness. Many of our top guides have started in this position and now guide full time. All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Maintain inventory of client food and warehouse supplies. 
• Prepare hearty snacks in accordance with client dietary needs and food safety regulations and filling water bottles.
• Pack, Clean, and Repair outdoor gear and apparel
• Loading kayaks/canoes and lifting heavy gear. 
• Transport equipment, clients, and kayaks to various locations around Juneau.
• Assist guides in outfitting clients
• Maintain a clean front-of-house staging, retail, and restroom area, and a clean and organized back-of-house warehouse workspace.
• Kayak Rental Shop: assist with kayak and stand-up paddleboard rentals in a busy harbor just south of our main headquarters. Learn how to fix kayaks and paddle gear. Assist kayak specialists with staging and cleaning kayaks.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Superb Written and Verbal Communication skills
• Exceptional customer services skills 
• 21 years of age with a Valid Driver’s License and Clean Driving Record for past 5 years
• Adult/Child First Aid and CPR Certification 

Preferred Qualifications

• Experience working in retail, tour, or service industry 
• Proficient with computers

Start Date: May 1, 2023 – September 30, 2023 (flexible) 

Compensation: $18/hour 

Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal logistics and office team in Juneau, Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.

The Tour Coordinator works directly with the Director of Operations to oversee cruise ship dock logistics, sales, and relations for the leading outdoor adventure tour company in Juneau, Alaska. This seasonal position will primarily focus on customer and cruise relations, be the Lead Tour Representative for all cruise ship contracts, networking at cruise ships docks, community events, etc. to represent the company and form relationships to increase revenue opportunities, engagement with clients and shore excursion personnel via email and phone, organization of cruise groups, and collaborate with cruise ship representatives and dock vendors. The Tour Coordinator will help foster relationships and grow ABAK’s cruise sales. This role will rotate through the office. 

The Tour Coordinator will represent ABAK professionally with our cruise partners and develop a thorough understanding of all Above and Beyond Alaska tour timelines and products. Additional duties include email correspondence with cruise lines, setting up cruise personal FAMs and outings, assisting in ABAK’s office, tour repping for cruise departures, responding to positive Google and Trip advisor reviews, making sure cruise marketing content is up to date, and assisting at warehouse as needed.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Represent ABAK with the highest standard of professionalism when meeting cruise personnel and clients
• Meet and Greet guest on cruise ship docks 
• Main point of contact for cruise personnel via email and phone while on the docks
• Point of contact for dock vendors
• Foster and grow cruise relations
• Provide prompt and professional communication with customers via email, phone, and online messages.
• Develop a thorough understanding of all ABAK tours.
• Assist with dock/driving duties
• Develop proficiency in retail POS systems and maintain retail inventory.
• Utilize Expensify for uploading and tracking daily receipts. 
• Respond to Google and Trip Advisor reviews 
• Update Cruise ship onboard marketing material 
• Assist with office as needed
• Warehouse Support: Help prepare gear and hearty snacks for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, transport guests to various locations around Juneau.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree Preferred
• Sales, customer service, and/or office experience 
• Superb customer service skills. 
• Excellent Written and Verbal Communication skills
• Strong organization and attention to detail 
• Comprehensive Experience utilizing MS Office Suite (Word, Excel, Power Point, Etc.) 
• 21 Years of age with Valid Driver’s License and Clean Driving Record for past 5 years
• Adult/Child First Aid and CPR Certification

Preferred Qualifications 

• Proficiency with Fareharbor or other online booking systems
• Familiarity with Cruise Ship Tour Industry, and/or Juneau’s Cruise Ship Dock Layout
• Experience working in retail, tour, or service industry

Start Date: April 17, 2023 – September 30, 2023 (flexible) 

Compensation: $18/hour 

Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.

Above and Beyond Alaska (ABAK) is seeking an exceptional individual to join our seasonal dock and support team in Juneau Alaska. ABAK has been facilitating outdoor adventure experiences on the ocean and ice for over 21 years and employs 40 seasonal team members from April-September.

The Tour Representative (Tour Rep) works directly with the Operations Team to oversee dock duties and assist with sales. Tour Rep is the main representative at a high-volume cruise ship dock for the leading outdoor adventure tour company in Juneau, Alaska. As the first point of contact for ABAK clients meeting downtown, the Tour Rep must be able to enthusiastically engage with clients, organize groups based on trip roster, and collaborate with cruise ship representatives and dock vendors. Tour reps help to foster sales and settle daily accounting with cruise lines, as well as assisting with other administrative duties as assigned. Must enjoy engaging in conversation and working in a fast-paced environment while maintaining a positive and professional attitude.

Additionally, the Tour Rep will help support the warehouse by prepping gear and delicious snacks for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, and transport guests to various locations around Juneau. 

All training is “on-the-job” and will begin on the first day of work. This position is an entry-level position geared towards exceptional individuals looking to diversify their skill set, explore the outdoor adventure tourism industry, and collaborate with an amazing team. All applicants, regardless of experience, must share our passion for promoting environmental conservation through education.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Represent ABAK with the highest standard of professionalism when meeting clients on the docks.
• Meet and Greet Guests on cruise ship docks prior to scheduled departure time. 
• Utilize roster to identify guests, organize groups, and maintain tour timeline. 
• Collaborate with Cruise Ship Personnel and Dock Vendors to ensure all guests are accounted for and any missing guest information
• Communicate accurate clients and sales information to relevant business associates in a timely manner, including cruise ship tour settlements. 
• Assist with driving duties: client pickup/drop off and gear transport 
• Assist Office/Dispatch with administrative duties - i.e. receipt reconciliation 
• Warehouse Support- repair gear and delicious food for glacier and kayak day trips, fix equipment, maintain a clean and organized warehouse, transport guests to various locations around Juneau.

General Requirements

• High School Diploma – Associate’s or bachelor’s degree in preferred
• US Citizen OR Be Eligible to Work in the US
• Superb Written and Verbal Communication skills
• Exceptional customer services skills 
• 21 years of age with a Valid Driver’s License and Clean Driving Record for past 5 years
• Adult/Child First Aid and CPR Certification 

Preferred Qualifications

• Familiarity with Cruise Ship Tour Industry, and/or Juneau’s Cruise Ship Dock Layout
• Experience working in retail, tour, or service industry 
• Proficient with computers

Start Date: May 1, 2023 – September 30, 2023 (flexible) 

Compensation: $18/hour 

Bonus: All employees who fulfill the terms of their employment agreement are eligible for an end-of-season bonus that is based on 3% of gross wages.

Perks: Free use of all equipment (kayaks, SUPs, outdoor gear), free or discounted rates for most Juneau-based tour operators.