Grande Denali Lodge & Denali Bluffs Hotel

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PM Server - Alpenglow (Grande) 3 Years Upscale Server Experience Required

Job Title: Server AM/PM 
Reports To: Restaurant Manager 
Department: F&B 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 

Overview:  Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to provide our guests with an above expectation experience, while utilizing suggestive selling and tools of the trade to maximize check average.          

Responsibilities 

• All associates must provide excellent customer service to our guests 
• Associates must treat each other with courtesy and respect 
• While working associates must follow all company policies and procedures 
• Associates must obey all state and federal laws 
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Welcome and greet guests as the person assigned to take care of their meal. 
•  Make all our guests feel comfortable 
• Make recommendations to help guests enjoy the meal 
• Answer questions about our food, beverages, and other restaurant services. 
• Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar. 
• Deliver food and beverages from kitchen and bar to guests in a timely matter. 
• Perform side work at the start and end of each shift as required by service station assignment. 
• Maintain clean service areas. 
• Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. 
• Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable). 
• Be ready and willing to assist fellow servers as situations arise. 
• Be ready and willing to assist bussers with clearing and resetting tables. 
• Thank guests for their visit and invite them to return. 
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Restaurant Manager 
• Other duties as assigned. 

Requirements 

• Be able to communicate and understand the predominant language(s) of our guests. 
• Must have a basic knowledge of dining room and service procedures and functions. 
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system. 
• Be able to work in a standing position for long periods of time (up to 5 hours). 
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds with or without reasonable accommodation. 
• Must complete ServSafe training or other food safety training as required. 
• Position requires State of Alaska recognized alcohol management training certification (TIPS or TAMS), or complete training within 30 days of hire. Must thoroughly understand State of Alaska liquor laws and apply that knowledge to assure compliance with those laws. 
• Associate must be able to follow standard operating procedures and maintain a safe work environment. 

Uniform 

• Shirts and nametag will be provided 
• Associate needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes and a black belt 
• Associate is responsible to wash and iron the uniform 
• Associate must look sharp and  be clean upon arrival to shift 

Job Title: Bartender 
Reports To: Restaurant Manager 
Department: F&B 
FLSA Status:  Hourly/Non-Exempt 
Supervises: None 
Overview:  Provide timely, accurate and friendly service while preparing the highest quality beverages for our guests. 

Responsibilities 

• All associates must provide excellent customer service to our guests 
• Associates must treat each other with courtesy and respect 
• While working associates must follow all company policies and procedures 
• Associates must obey all state and federal laws 
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Take beverage orders from guests and servers. 
• Prepare and serve alcoholic and non-alcoholic drinks consistent with the Restaurant’s standard drink recipes. 
• Learns the names and personally recognize our regulars. 
• Record drink orders accurately and immediately after receipt into the Micros system. 
• Accept guest payment, process credit card charges and make change (if applicable). 
• Wash and sterilize glassware. 
• Prepare garnishes for drinks 
• Replenish snacks, appetizers for bar patrons. 
• Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages. 
• Clear and reset tables in bar area. 
• Present drink menus, make recommendations and answer questions regarding beverages. 
• Maintain cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas. 
• Receive and serve food orders to guests seated at the bar. 
• Report all equipment problems and bar maintenance issues to Restaurant Manager. 
• Assist the restocking and replenishment of bar inventory and supplies. 
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Restaurant Manager  
• Other  duties as assigned 

Requirements 

• Be at least 21 years of age. 
• Be able to communicate and understand the predominant language(s) of our guests. 
• Have working knowledge of beer, wine and liquor and common drink recipes. 
• Possess basic math skills and have the ability to handle money and operate a cash register. 
• Be able to work in a standing position for long periods of time (up to 5 hours). 
• Be able to reach, bend, stoop and frequently lift up to 50 pounds with or without reasonable accommodation 
• Must complete ServSafe training or other food safety training as required. 
• Position requires State of Alaska recognized alcohol management training certification (TIPS or TAMS), or complete training within 30 days of hire. Must thoroughly understand State of Alaska liquor laws and apply that knowledge to assure compliance with those laws. 
• Associate must be able to follow standard operating procedures and maintain a safe work environment. 

Uniform 

• Shirts and nametag will be provided 
• Associate needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes and a black belt 
• Associate is responsible to wash and iron the uniform 
• Associate must look sharp and be clean upon arrival to shift 

Job Title: Busser 
Reports To: Restaurant Manager 
Department: F&B 
FLSA Status:  Hourly/Non-Exempt 
Supervises: None 

Overview:  Serve restaurant guests bread, water and butter upon their arrival, and provide refills as needed. Remove used tableware between courses; clear and reset tables between seatings 

Responsibilities 

• All associates must provide excellent customer service to our guests 
• Associates must treat each other with courtesy and respect 
• While working associates must follow all company policies and procedures 
• Associates must obey all state and federal laws 
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Obtain service area assignments at the beginning of each shift. 
• Promptly greet guests as they are seated and bring bread, butter, and water to the table. 
• Remove used tableware between courses and provide tableware for the next course. 
• Clear tables after guests leave tables. 
• Take soiled tableware to dish room and unload, sort, and stack silverware, dishes, glassware, etc. in designated areas in the soiled dish drop off area. 
• Between seatings promptly clean table tops, chairs, and booths. Check floor and clean as required. Reset and arrange tabletop. 
• Respond appropriately to guest requests. Communicate guest requests to the server as needed. 
• Communicate with server and hostess to assure efficient seating, table utilization, and customer service. 
• Assist server as needed with food delivery, especially with large parties and during peak periods. 
• Thank guests as they are leaving 
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Restaurant Manager 
• Other  duties as assigned 

Requirements 

• Have working knowledge of the predominant language(s) of our guests. 
• Be able to lift, reach, bend and stoop with or without reasonable accommodatio 
• Be able to work in a standing position for long periods of time (up to 5 hours). 
• Must complete food safety training as required. 
• Associate must be able to follow standard operating procedures and maintain a safe work environment. 

Uniform 

• Shirts and nametag will be provided 
• Associate needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes and a black belt 
• Associate is responsible to wash and iron the uniform 
• Associate must look sharp and  be clean upon arrival to shift 

Job Title: Busser/Host 
Reports To: Restaurant Manager 
Department: F&B 
FLSA Status:  Hourly/Non-Exempt 
Supervises: None 

Overview:  Serve restaurant guests bread, water and butter upon their arrival, and provide refills as needed. Remove used tableware between courses; clear and reset tables between seatings.  Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests.  Assist in providing exceptional guest service during the entire meal.    

Responsibilities 

• All associates must provide excellent customer service to our guests 
• Associates must treat each other with courtesy and respect 
• While working associates must follow all company policies and procedures 
• Associates must obey all state and federal laws 
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Obtain service area assignment at the beginning of each shift. 
• Warmly and graciously greet all guests upon arrival. 
• When immediate seating is limited, record guest names and number of people in party. 
• Provide guests with estimated waiting time. 
• Call out name and number of party when tables become available. 
• Accommodate special seating requests for guests whenever possible. 
• Create daily seating plan action keeping in mind large groups, tour arrival times and service sections. 
• Seat guests based on stated preferences while balancing customer flow in service stations. 
• Upon seating, offer guests a menu and inform them of their server’s name. 
• Inspect table for proper presentation and completeness.  
• Assist with service, clear and re-set tables as needed, assist with running food. 
• Communicate with the expediter regarding status of current “open menus”. 
• Relay messages to servers and bussers as needed. 
• Remove used tableware between courses and provide tableware for next course. 
• Clear tables after guests leave tables. 
• Take soiled tableware to dish room and unload, sort and stack silverware, dishes, glassware, etc. in designated areas in the soiled dish drop off area. 
• Between seatings promptly clean tabletops, chairs and booths. Check floor and clean as required. Reset and arrange tabletop. 
• Respond appropriately to guest requests. Communicate guest requests to server as needed. 
• Communicate with server and hostess to assure efficient seating, table utilization and customer service. 
• Assist server as needed with food delivery, especially with large parties and during peak periods. 
• Thank guests as they are leaving and invite them to return. 
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Restaurant Manager 
• Other duties as assigned 

Requirements 

• Have working knowledge of the predominant language(s) of our guests. 
• Be able to lift, reach, bend and stoop with or without reasonable accommodation 
• Be able to work in a standing position for long periods of time (up to 5 hours). 
• Must complete food safety training as required. 
• Associate must be able to follow standard operating procedures and maintain a safe work environment. 

Uniform 

• Shirts and nametag will be provided 
• Associate needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes and a black belt 
• Associate is responsible to wash and iron the uniform 
• Associate must look sharp and be clean upon arrival to shift 

For the Position of: Café Worker 
Reports To:   Perky Moose Café Manager, F&B Management 
Department:   F&B 
FLSA Status:    Seasonal/Hourly/Non-Exempt 
Purpose of the Position:   This job contributes to the Perky Moose Pantry and Café success by ensuring our service and standards are met. We do this by providing customers with prompt service, quality beverages, and products. 
Overview:   When the following actions and results are observed, your guests, your fellow associates, and your manager(s) will see and know this about you: 

Your Guests will observe: 

• That when encountered, they will always receive a friendly smile and warm welcome from you. 
• That if they have any questions regarding the Hotel or its services, you can provide answers and assistance, or direct them to someone you know who can help them. 
• That they are provided with exceptional customer service. 
• That all areas are cleaned and organized. 
• That they are greeted and served promptly. 

Your Fellow Associates and Manager(s) will observe: 

• That you are punctual, reliable and always punch in on time for your scheduled shifts 
• That you always follow the Hotel’s requirements and standards for personal grooming and appearance. 
• That you always arrive to work wearing your uniform and name tag. 
• That your uniform attire is always clean, not wrinkled or torn, and in good condition. 
• That you always exhibit a friendly, kind, professional and cooperative attitude. 
• That you always obtain and achieve your daily goals as set by your Manager(s). 
• That you can work well and efficiently under pressure. 
• That you always clock in and out properly for your lunch break. 
• That you are an excellent “Team” member, always ready to assist your fellow associates to achieve their daily goals, no matter their specific duties and assignments.   
• That you always complete your shift and duties on time with your schedule. 
• That you always punch out before you leave. 
• That managers and fellow associates are treated with courtesy and respect. 
• That you follow all company policies and procedures. 
• That you obey all state and federal laws. 
• That you are always in accordance with the Code of Ethics and Standards of Conduct for all associates 
• That you develops enthusiastically satisfied customers all of the time. 
• That you welcome and connect with every customer. 
• That you discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals. 
• That you respond to customer needs and says thank you to every customer. 
• That you provide quality meals and beverages consistently for all customers and that they are prepared to Café and management standards. 
• That you follow health, safety and sanitation guidelines for all products. 
• That you follow store policy and procedures for operational flow at each station. 
• That you follow standards for merchandising, stocking, rotating and storing products. 
• That you perform cleaning tasks in accordance with the duty rosters and cleaning standards. 
• That you present yourself professionally and demonstrate clear communication. 
• That you follow cash handling procedures and cash register policies. 
• That you follow inventory stocking and recording guidelines. 
• That you contribute to goals for increasing sales and improving profits. 
• That you complete all other duties as assigned. 

Requirements: 

• The ability to work independently as well as part of a team, with various personalities and cultures, and always with a positive attitude. 
• Ability to communicate effectively with both co-workers and guests. 
• Ability to stand for up to 8 hours. 
• Ability to work approximately 40-48 hours per week (unless hired on a “Part-Time” basis.) 
• Ability to safely lift up to 50 pounds, and be able to bend, lift boxes, fold linen, pushcarts and climb stairs with or without reasonable accommodation 
• Willing to work extra hours, various shifts, split shifts, and on holidays and weekends. 
• CPR and/or First Aid training desirable. 
• Be at least 21 years of age. 
• Be able to communicate and understand the predominant language(s) of our guests. 
• Must have a basic knowledge of service procedures and functions. 
• Possess basic math skills and have the ability to handle money and operate a point-of-sale system. 
• Must complete ServSafe training or other food safety training as required. 
• Associate must be able to follow standard operating procedures and maintain a safe work environment. 
• Position requires State of Alaska recognized alcohol management training certification (TIPS or TAMS), or complete training within 30 days of hire. Must thoroughly understand State of Alaska liquor laws and apply that knowledge to assure compliance with those laws. 

Uniform 

• Shirts and nametags will be provided to you by the Hotel. 
• You will need to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt. 
• You will be responsible to wash and iron your own uniforms. 

Job Title: Host/Hostess 
Reports To: Restaurant Manager 
Department: F&B 
FLSA Status:  Hourly/Non-Exempt 
Supervises: None 

Overview:  Welcome and warmly greet guests on arrival. Manage the efficient and timely seating of our guests.  Assist in providing exceptional guest service during the entire meal.                        

Responsibilities 

• All associates must provide excellent customer service to our guests 
• Associates must treat each other with courtesy and respect 
• While working associates must follow all company policies and procedures 
• Associates must obey all state and federal laws 
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Warmly and graciously greet all guests upon arrival. 
• When immediate seating is limited, record guest names and the number of people in the party. 
• Provide guests with an estimated waiting time. 
• Call out name and number of party when tables become available. 
• Accommodate special seating requests for guests whenever possible. 
• Create daily seating plan action keeping in mind large groups, tour arrival times, and service sections. 
• Seat guests based on stated preferences while balancing customer flow in service stations. 
• Upon seating, offer guests a menu and inform them of their server’s name. 
• Inspect table for proper presentation and completeness.  
• Assist with service, clear and re-set tables as needed, assist with running food. 
• Communicate with the expediter regarding the status of current “open menus”. 
• Relay messages to servers and bussers as needed. 
• Thank guests as they leave and invite them to return. 

Requirements 

• Previous guest experience preferred. 
• Be able to work in a standing position for long periods of time (up to 5 hours) with or without reasonable accommodation. 
• Be able to communicate clearly and effectively in the predominant language(s) of our guests. 
• Associate must be able to follow standard operating procedures and maintain a safe work environment. 

Uniform 

• Shirts and nametag will be provided 
• Associate needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes and a black belt 
• Associate is responsible to wash and iron the uniform 
• Associate must look sharp and  be clean upon arrival to shift 

For the Position of: Perky Moose Pantry & Café Supervisor 
Reports To: F&B Manager/Chef de Cuisine 
Department: F&B 
FLSA Status:  Hourly/Exempt 
Purpose of the Position: Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, associate retention, guest service and satisfaction, food quality, cleanliness and sanitation related to restaurant operations. 
Overview:   When the following actions and results are observed, your guests, your fellow associates, and your manager(s) will see and know this about you: 

Your Guests will observe: 

• That when encountered, they will always receive a friendly smile and warm welcome from you. 
• That if they have any questions regarding the Hotel or its services, you can provide answers and assistance, or direct them to someone you know who can help them. 
• That all guests feel welcome and are given responsive, friendly, and courteous service at all times. 
• That all food, beverages, and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards 
• That you contain complete knowledge of all of our food, beverages, spirits, and all services offered 

Your Fellow Associates and Manager(s) will observe: 

• That you are punctual, reliable and always punch in on time for your scheduled shifts 
• That you always follow the Hotel’s requirements and standards for personal grooming and appearance. 
• That you always arrive to work wearing your uniform and name tag. 
• That your uniform attire is always clean, not wrinkled or torn, and in good condition. 
• That you always exhibit a friendly, kind, professional, and cooperative attitude. 
• That you always obtain and achieve your daily goals as set by your Manager(s). 
• That you can work well and efficiently under pressure. 
• That you always clock in and out properly for your lunch break. 
• That you are an excellent “Team” member, always ready to assist your fellow associates to achieve their daily goals, no matter their specific duties and assignments.   
• That you always complete your shift and duties on time with your schedule. 
• That you always punch in and out accordingly for shifts and breaks. 
• That you understand completely all policies, procedures, standards, specifications, guidelines, and training programs. 
• That you achieve company objectives in sales, service, quality, the appearance of facility and sanitation and cleanliness through training of associates and creating a positive, productive working environment 
• That you control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. 
• That you make employment and termination decisions consistent with federal and state laws; consult F&B Director for guidelines; consult Director of Lodging, Assistant General manager and/or Human Resources as needed  
• That you fill in where needed to ensure guest service standards and efficient operations. 
• That you train and continually strengthen staff in all areas of the café and professional development. 
• That you prepare all required paperwork, including forms, reports and schedules in an organized and timely manner. 
• That you ensure that all products are received in correct unit count and condition and that deliveries are performed in accordance with the restaurant’s receiving policies and procedures. 
• That you oversee and ensure that restaurant policies on associate performance appraisals are followed and completed on a timely basis. 
• That you schedule labor as required by anticipated business activity while ensuring that all positions are staffed as needed and that labor cost objectives are met. 
• That you are knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures 
• That you provide advice and suggestions to F&B Management as needed. 
• That you ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs 
• That staff is providing quality meals and beverages consistently for all customers and that they are prepared to Café and management standards. 
• That inventories and ordering are conducted in a timely and efficient manner. 

Requirements: 

• The ability to work independently as well as part of a team, with various personalities and cultures, and always with a positive attitude. 
• Ability to communicate effectively with both co-workers and guests. 
• Ability to stand for up to 8 hours. 
• Ability to work approximately 50-60 hours per week (unless hired on a “Part-Time” basis.) 
• Ability to safely lift up to 50 pounds, and be able to bend, lift boxes, fold linen, pushcarts, and climb stairs with or without reasonable accommodation. 
• Willing to work extra hours, various shifts, split shifts, and on holidays and weekends. 
• CPR and/or First Aid training desirable. 
• Be at least 21 years of age. 
• Be able to communicate and understand the predominant language(s) of the guests and the restaurant’s trading area. 
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions. 
• Possess excellent basic math skills and have the ability to operate a cash register or POS system. 
• Must complete ServSafe training or other food safety training as required. 
• Associate must be able to follow safe operating procedures and maintain a safe work environment. 
• Position requires State of Alaska recognized alcohol management training certification (TIPS or TAMS), or complete training within 30 days of hire. Must thoroughly understand State of Alaska liquor laws and apply that knowledge to assure compliance with those laws.  

Job Title: Restaurant Assistant Manager
Reports To: F&B Director/Executive Chef 
Department: F&B 
FLSA Status:  HourlyExempt 
Supervises: Restaurant and bar staff 
Overview:  Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, associate retention, guest service and satisfaction, food quality, cleanliness, and sanitation related to restaurant operations. 

Responsibilities 

• All associates must provide excellent customer service to our guests 
• Associates must treat each other with courtesy and respect 
• While working associates must follow all company policies and procedures 
• Associates must obey all state and federal laws 
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs. 
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times. 
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards. 
• Achieve company objectives in sales, service, quality, the appearance of facility and sanitation and cleanliness through training of associates and creating a positive, productive working environment. 
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. 
• Make employment and termination decisions consistent with federal and state laws; consult F&B Director for guidelines; consult Director of Lodging, Assistant General manager, and/or Human Resources as needed   
• Fill in where needed to ensure guest service standards and efficient operations. 
• Continually strengthen staff in all areas of professional development. 
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner. 
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs. 
• Ensure that all products are received in correct unit count and condition and that deliveries are performed in accordance with the restaurant’s receiving policies and procedures. 
• Oversee and ensure that restaurant policies on associate performance appraisals are followed and completed on a timely basis. 
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed as needed and that labor cost objectives are met. 
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures. 
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, associates, and guests. 
• Provide advice and suggestions to F&B Director as needed. 

Requirements 

• Be at least 21 years of age. 
• Be able to communicate and understand the predominant language(s) of the guests and the restaurant’s trading area. 
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions. 
• Possess excellent basic math skills and have the ability to operate a cash register or POS system. 
• Be able to work in a standing position for long periods of time (up to 5 hours). 
• Be able to reach, bend, stoop, and frequently lift up to 50 pounds with or without reasonable accommodation 
• Must have the stamina to work 50 to 60 hours per week. 
• Must complete ServSafe training or other food safety training as required. 
• Associate must be able to follow safe operating procedures and maintain a safe work environment. 

Uniform 

• Shirts and nametag will be provided 
• Associate needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes, and a black belt 
• Associate is responsible to wash and iron the uniform 
• Associate must look sharp and  be clean upon arrival to shift 

Job Title: Restaurant Assistant Manager
Reports To: F&B Director 
Department: F&B 
FLSA Status:  Hourly/Exempt 
Supervises: Restaurant and bar staff 
Overview:  Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives in sales, costs, associate retention, guest service and satisfaction, food quality, cleanliness, and sanitation related to restaurant operations. 

Responsibilities 

• All associates must provide excellent customer service to our guests 
• Associates must treat each other with courtesy and respect 
• While working associates must follow all company policies and procedures 
• Associates must obey all state and federal laws 
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs. 
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times. 
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards. 
• Achieve company objectives in sales, service, quality, the appearance of facility and sanitation and cleanliness through training of associates and creating a positive, productive working environment. 
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures. 
• Make employment and termination decisions consistent with federal and state laws; consult F&B Director for guidelines; consult Director of Lodging, Assistant General manager and/or Human Resources as needed   
• Fill in where needed to ensure guest service standards and efficient operations. 
• Continually strengthen staff in all areas of professional development. 
• Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner. 
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs. 
• Ensure that all products are received in correct unit count and condition and that deliveries are performed in accordance with the restaurant’s receiving policies and procedures. 
• Oversee and ensure that restaurant policies on associate performance appraisals are followed and completed on a timely basis. 
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed as needed and that labor cost objectives are met. 
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures. 
• Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, associates, and guests. 
• Provide advice and suggestions to F&B Director as needed. 

Requirements 

• Be at least 21 years of age. 
• Be able to communicate and understand the predominant language(s) of the guests and the restaurant’s trading area. 
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions. 
• Possess excellent basic math skills and have the ability to operate a cash register or POS system. 
• Be able to work in a standing position for long periods of time (up to 5 hours). 
• Be able to reach, bend, stoop, and frequently lift up to 50 pounds with or without reasonable accommodation. 
• Must have the stamina to work 50 to 60 hours per week. 
• Must complete ServSafe training or other food safety training as required. 
• Associate must be able to follow safe operating procedures and maintain a safe work environment. 

Uniform 

• Shirts and nametag will be provided 
• Associate needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes, and a black belt 
• Associate is responsible to wash and iron the uniform 
• Associate must look sharp and  be clean upon arrival to shift 

Seasonal Restaurant Manager Mountaineer (Bluffs) 

Job Title: Line Cook (Chef de Partie) 
Reports To: Sous Chef/Chef de Cuisine 
Department: F&B, Kitchen 
FLSA Status: Hourly/Non-Exempt 

Supervises: None 

Overview:  Efficiently prepares menu items using standardized recipes and presentations for dining room service 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Set up and maintain station 

• Completion of HACCP Logs 

• Make sure all equipment is clean such as stovetop, grill, griddle, pizza oven etc 

• Use standard recipes and presentations as indicated 

• Prepare food for dining room service 

• Proper and safe handling of food and equipment 

• Keep work areas clean and sanitized at all times 

• Prepare station for next shift and complete prep lists 

• Wrap, label, and date all food products 

• Prep food as needed and for following shift 

• Prepare freezer pulls for following shift 

• Prepare prep list for following shift 

• Other duties as assigned 

Requirements 

• 2 years of kitchen experience 

• Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card or ServSafe) 

• Knowledge of proper FIFO and rotation procedures 

• Ability to operate standard kitchen equipment 

• Ability to safely lift and maneuver 50 lbs with or without reasonable accommodation 

• Bending and lifting required 

• Communication skills required to work well with kitchen and service staff to ensure excellent customer service 

• Ability to work as a team member 

Uniform 

• Jackets, pants, apron, and hat provided. 

• Associate needs to provide comfortable black non-skid closed-toe black shoes, black socks, and white undershirts 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and be clean upon arrival to shift 

Job Title: Line Cook (Chef de Partie) 
Reports To: Sous Chef/Chef de Cuisine 
Department: F&B, Kitchen 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview:  Efficiently prepares menu items using standardized recipes and presentations for dining room service 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Set up and maintain station 

• Completion of HACCP Logs 

• Make sure all equipment is clean such as stovetop, grill, griddle, pizza oven etc 

• Use standard recipes and presentations as indicated 

• Prepare food for dining room service 

• Proper and safe handling of food and equipment 

• Keep work areas clean and sanitized at all times 

• Prepare station for next shift and complete prep lists 

• Wrap, label, and date all food products 

• Prep food as needed and for following shift 

• Prepare freezer pulls for following shift 

• Prepare prep list for following shift 

• Other duties as assigned 

Requirements 

• 2 years of kitchen experience 

• Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card or ServSafe) 

• Knowledge of proper FIFO and rotation procedures 

• Ability to operate standard kitchen equipment 

• Ability to safely lift and maneuver 50 lbs with or without reasonable accommodation 

• Bending and lifting required 

• Communication skills required to work well with kitchen and service staff to ensure excellent customer service 

• Ability to work as a team member 

Uniform 

• Jackets, pants, apron, and hat provided. 

• Associate needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and  be clean upon arrival to shift 

Job Title: ADR Attendant 
Reports To: ADR Cook/Chef de Cuisine 
Department: F&B, Kitchen 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview:  The ADR Attendant is responsible for the set-up, service, and cleaning of the associate dining room. 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Monitor food station temperatures 

• Set up ADR food stations and keep trays full from kitchen 

• Make sure ADR station and area is clean 

• Work with Cooks and Chef de Cuisine 

• Maintain knowledge of ADR daily menu 

• Clean and sanitize all ADR areas including tables, chairs, floor, food storage areas, restrooms. 

• Other duties as assigned 

Requirements 

• Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card or ServSafe) 

• Ability to operate standard kitchen equipment 

• Ability to safely lift and maneuver 50 lbs with or without reasonable accommodation 

• Ability to stand for 7-8 hours 

• Ability to work as a team member 

• Self motivated 

Uniform 

• Jacket, pants, apron, and hat provided 

• Associate needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and  be clean upon arrival to shift 

Job Title: ADR Cook 
Reports To: Chef de Cuisine 
Department: F&B, Kitchen 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview:  Prepare menu items for ADR. Prep food for following shift and as needed. 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Prepare menu items for ADR service. 

• Work efficiently with standardized recipes and presentations. 

• Communicate with kitchen and service staff to ensure excellent service. 

• Demonstrate proper use and handling of food and equipment. 

• Set up and maintain the station. 

• Prep food as needed and for the following shift. 

• Demonstrate proper and safe handling of food and equipment. 

• Keep work areas clean and sanitized at all times. 

• Complete closing duties for the evening: 

• Clean and sanitize all work surfaces. 

• Wrap, label, and date all food products. 

• Clean all equipment used. 

• Pull floor mats and sweep floors. 

• Do Freezer pulls for the next shift. 

• Make prep list for the following shift 

• Make sure all kitchen equipment is off. 

• Participate in weekly inventories. 

• Other duties as assigned. 

Requirements 

• 2 years of kitchen experience. 

• Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card or ServSafe) 

• Ability to operate standard equipment. 

• Ability to lift and maneuver 50 lbs with or without reasonable accommodation 

• Ability to work as a team member with kitchen and service staff. 

• Work approximately 30 to 40 hours per week. 

• Bending and lifting required. 

Uniform 

• Jackets, pants, apron, and hat provided. 

• Associate needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and be clean upon arrival to shift 

Job Title: Dish Machine Operator/Kitchen Helper 
Reports To: Sous Chef/Chef de Cuisine 
Department: F&B, Kitchen 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview:  This is a blended role which includes to provide clean and sanitized plate ware, cookware, and utensils to the restaurant and kitchen operations and is responsible for the preparation of ingredients and stations used in the cooking process, as well as maintaining the kitchen and ensuring it is clean and sanitized.  

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Set up and maintain dish machine and dishwashing stations 

• Clean, sanitize, wipe down and dry all surface areas in dish room 

• Wash all plate ware, glassware, cookware and utensils 

• Spot check all wares from dish machine for cleanliness 

• Keep floors and equipment clean and free of debris 

• Leave station clean and ready for next shift 

• Drain and de-lime machine and refill for next shift 

• Leave dish area empty of dirty dishes and small wares 

• Turn off dish machine, hot water heater and thoroughly clean inside of dish machine including screens and sprayers 

• Log dish machine temperatures daily 

• Assist with receiving deliveries 

• Keep loading dock area free of boxes and bags 

• Remove garbage from the kitchen when necessary 

• Pull floor mats and sweep floors 

• Following the prep list created by chefs to plan duties 

• Assist the head chef by chopping vegetables and washing food items 

• Ensure kitchen equipment and appliances are ready for use 

• Labeling and stocking all ingredients on shelves so they can be organized and easily accessible 

Requirements 

• Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card) 

• Ability to operate standard kitchen equipment 

• Ability to safely lift and maneuver 50 lbs. with or without reasonable accommodation 

• Ability to work as a team member 

• Self-motivated 

Uniform 

• Shirt, pants, apron, and hat provided 

• Associate needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and be clean upon arrival to shift 

Job Title: Dish Machine Operator/Kitchen Helper 
Reports To: Sous Chef/Chef de Cuisine 
Department: F&B, Kitchen 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview:  This is a blended role which includes to provide clean and sanitized plate ware, cookware, and utensils to the restaurant and kitchen operations and is responsible for the preparation of ingredients and stations used in the cooking process, as well as maintaining the kitchen and ensuring it is clean and sanitized.  

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Set up and maintain dish machine and dishwashing stations 

• Clean, sanitize, wipe down and dry all surface areas in the dish room 

• Wash all plate ware, glassware, cookware, and utensils 

• Spot check all wares from dish machine for cleanliness 

• Keep floors and equipment clean and free of debris 

• Leave station clean and ready for the next shift 

• Drain and de-lime machine and refill for next shift 

• Leave dish area empty of dirty dishes and small wares 

• Turn off dish machine, hot water heater and thoroughly clean inside of dish machine including screens and sprayers 

• Log dish machine temperatures daily 

• Assist with receiving deliveries 

• Keep loading dock area free of boxes and bags 

• Remove garbage from kitchen when necessary 

• Pull floor mats and sweep floors 

• Following the prep list created by chefs to plan duties 

• Assist the head chef by chopping vegetables and washing food items 

• Ensure kitchen equipment and appliances are ready for use 

• Labeling and stocking all ingredients on shelves so they can be organized and easily accessible 

Requirements 

• Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card) 

• Ability to operate standard kitchen equipment 

• Ability to safely lift and maneuver 50 lbs. with or without reasonable accommodation 

• Ability to work as a team member 

• Self-motivated 

Uniform 

• Shirt, pants, apron, and hat provided 

• Associate needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and be clean upon arrival to shift 

Job Title: Prep Cook 
Reports To: Sous Chef/Chef de Cuisine 
Department: F&B, Kitchen 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview:  To support front-line cooks by preparing foods and maintaining adequate stock for current production levels 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Follow and complete prep list each shift 

• Use standard recipes and presentations as indicated 

• Prep food on demand for front line 

• Proper and safe handling of food and equipment 

• Keep work areas clean and sanitized at all times 

• Maintain standard par stocks 

• Prepping raw foods for use in final plate presentations 

• Prepare station for next shift 

• Wrap, label, and date all food products 

• Update prep list for following shift 

• Assist with receiving deliveries 

• Other duties as assigned 

Requirements 

• Prior kitchen experience 

• Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card or  ServSafe) 

• Knowledge of proper FIFO and rotation procedures 

• Ability to operate standard kitchen equipment 

• Ability to safely lift and maneuver 50 lbs with or without reasonable accommodation 

• Bending and lifting required 

• Communication skills required to work well with kitchen and service staff to ensure excellent customer service 

• Ability to work as a team member 

Uniform 

• Jackets, pants, apron, and hat provided. 

• Associate needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and  be clean upon arrival to shift 

Job Title: Line Cook (Chef de Partie) 
Reports To: Sous Chef/Chef de Cuisine 
Department: F&B, Kitchen 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview:  Efficiently prepares menu items using standardized recipes and presentations for dining room service 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Set up and maintain station 

• Completion of HACCP Logs 

• Make sure all equipment is clean such as stovetop, grill, griddle, pizza oven etc 

• Use standard recipes and presentations as indicated 

• Prepare food for dining room service 

• Proper and safe handling of food and equipment 

• Keep work areas clean and sanitized at all times 

• Prepare station for next shift and complete prep lists 

• Wrap, label, and date all food products 

• Prep food as needed and for the following shift 

• Prepare freezer pulls for the following shift 

• Prepare prep list for the following shift 

• Other duties as assigned 

Requirements 

• 2 years of kitchen experience 

• Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card or ServSafe) 

• Knowledge of proper FIFO and rotation procedures 

• Ability to operate standard kitchen equipment 

• Ability to safely lift and maneuver 50 lbs with or without reasonable accommodation 

• Bending and lifting required 

• Communication skills required to work well with kitchen and service staff to ensure excellent customer service 

• Ability to work as a team member 

Uniform 

• Jackets, pants, apron, and hat provided. 

• Associate needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and be clean upon arrival to shift 

Job Title: Prep Cook 
Reports To: Sous Chef/Chef de Cuisine 
Department: F&B, Kitchen 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview:  To support front-line cooks by preparing foods and maintaining adequate stock for current production levels 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Follow and complete prep list each shift 

• Use standard recipes and presentations as indicated 

• Prep food on demand for front line 

• Proper and safe handling of food and equipment 

• Keep work areas clean and sanitized at all times 

• Maintain standard par stocks 

• Prepping raw foods for use in final plate presentations 

• Prepare station for next shift 

• Wrap, label, and date all food products 

• Update prep list for following shift 

• Assist with receiving deliveries 

• Other duties as assigned 

Requirements 

• Prior kitchen experience 

• Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card or  ServSafe) 

• Knowledge of proper FIFO and rotation procedures 

• Ability to operate standard kitchen equipment 

• Ability to safely lift and maneuver 50 lbs with or without reasonable accommodation 

• Bending and lifting required 

• Communication skills required to work well with kitchen and service staff to ensure excellent customer service 

• Ability to work as a team member 

Uniform 

• Jackets, pants, apron, and hat provided. 

• Associate needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and  be clean upon arrival to shift 

Job Title: Prep Cook 
Reports To: Sous Chef/Chef de Cuisine 
Department: F&B, Kitchen 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview:  To support front-line cooks by preparing foods and maintaining adequate stock for current production levels 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Follow and complete prep list each shift 

• Use standard recipes and presentations as indicated 

• Prep food on demand for front line 

• Proper and safe handling of food and equipment 

• Keep work areas clean and sanitized at all times 

• Maintain standard par stocks 

• Prepping raw foods for use in final plate presentations 

• Prepare station for next shift 

• Wrap, label, and date all food products 

• Update prep list for the following shift 

• Assist with receiving deliveries 

• Other duties as assigned 

Requirements 

• Prior kitchen experience 

• Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card or  ServSafe) 

• Knowledge of proper FIFO and rotation procedures 

• Ability to operate standard kitchen equipment 

• Ability to safely lift and maneuver 50 lbs with or without reasonable accommodation 

• Bending and lifting required 

• Communication skills required to work well with kitchen and service staff to ensure excellent customer service 

• Ability to work as a team member 

Uniform 

• Jackets, pants, apron, and hat provided. 

• Associate needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and  be clean upon arrival to shift 

Job Title: Sous Chef (AM/PM) 
Reports To: Chef de Cuisine 
Department: F&B, Kitchen 
FLSA Status: Salaried/Exempt 
Supervises: Kitchen staff including cooks and dish machine operators 
Overview:  Oversee general operation of the kitchen 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Oversee and participate in the preparation of menu items for dining room service. 

• Instruct Line Cooks and Prep Cooks in their duties.  

• Develop daily specials 

• Work to provide standardized presentations in an efficient and timely manner.  

• Interface with service staff to provide excellent customer service.  

• Insure and instruct in the proper use and handling of food and equipment.  

• Act in the Chef's absence.  

• Assist with training and education of service staff in menu content.  

• Assist with presentation development, maintaining budgeted food, and labor costs.  

• Oversee staff ensuring productivity and safety. 

• Use and insure the use of standard preparations and presentations as indicated 

• Supervise menu and shift change over. 

• Ensure proper use and handling of food and equipment. 

• Coordinate with service staff through communications and expediting orders.   

• Keep work areas clean and sanitized at all times. 

• Conduct weekly inventory and order needed items. 

• Meet with kitchen and service staff daily for "game plan" development. 

• Discipline staff as needed    

• Other duties as assigned. 

Requirements 

• Graduate of Culinary School. 

• Two years of kitchen operation and staff management experience. 

• Self-motivated. 

• Able to work without supervision. 

• Ability to operate standard equipment safely. 

• Requires lifting and bending 

• Ability to lift 35 lbs with or without reasonable accommodation 

• Ability to work as a team member with kitchen and service staff 

• Work approximately 40 to 50 hours per week. 

Uniform 

• Jackets, pants, apron, and hat provided. 

• Associate needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and  be clean upon arrival to shift 

Job Title: Guest Service Agent 
Reports To: Front Office Manager or Director of Front Office Operations 
Department: Rooms 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Responsible for the daily operations of the Front Desk.  

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Provide excellent customer service to guests and other team members 

• Make sound judgments and anticipate issues and opportunities 

• Handle comments, complaints, and concerns with a high level of efficiency and in the best interest of the guest 

• Work closely with all other departments to ensure prompt service and overall guest satisfaction 

• Ensure that guests’ special needs are met 

• Greet arriving/departing guests in a professional and pleasant manner 

• Be knowledgeable of daily functions or activities occurring at the lodge/hotel and in the Denali area in order to familiarize guests and answer their questions 

• Works closely with and facilitate information between Front Desk staff, Housekeeping staff, Bell staff, and Food and Beverage staff to assure that guest needs and information are communicated effectively 

• Serves as the central information center for all lodge operations 

• Accounts for monies collected and goods sold.  Perform basic accounting and cash handling procedures 

• Reconcile guest folios ensuring all charges are correct and accurate 

• Responsible for obtaining valid form of payment upon arrival 

• Keep work area and Front Desk area clean, neat, and organized 

• Coordinates all bag pulls with Front Desk, Bell staff, Group Desk, and Tour Directors, documenting the time on the bag pull sheets 

• Ensure bag pull times are correctly spaced with none overlapping 

• Inform Supervisor of additional needs required to carry out duties 

• Monitor lobbies for cleanliness and remove trash as necessary 

• Responsible for assisting guests with reservations, check-in, check-out, and general requests 

• Keep all Front Desk reports current 

• Perform wake up calls and answer guest questions 

• Provide housekeeping with an accurate list of check-outs, stay-overs, and early arrivals 

• Inform Guest Services of transportation needs 

• Responsible for answering phones, assisting guests with reservations, and answering questions 

• Provide thorough notes and accurate data entry 

• Run end of shift reports 

• Relay important messages/maintenance requests/guest requests to the appropriate department 

• Obtain goals set by the Front Desk Manager 

• Other duties as assigned 

Requirements 

• Experience working in the tourism/hospitality industry 

• Previous customer service experience 

• Effective communication skills and a high sense of integrity 

• Must be a “people person” who thrives on public contact 

• Communicate in a positive manner via phone, fax, and email with guests, coworkers, potential customers, travel agents, tour directors, and tour operators 

• Possess time management skills, the ability to multi-tasks and work efficiently under pressure 

• Computer and cash handling skills 

• Familiarity with basic office equipment operation 

• Be an assertive, confident decision maker and problem solver 

• The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude 

• Self-motivated, detail oriented and a positive customer service attitude 

• Possess time management skills with the ability to multi-task and work efficiently under pressure 

• Ability to stand 8 hours 

• Work approximately 40-48 hours per week 

• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

• Able to make sound judgments and anticipate problems 

• Ability to lift fifty pounds, bending, lifting, folding, and stair climbing with or without reasonable accommodation 

• CPR and/or First Aid training desirable 

Uniform 

• Shirts and name tag will be provided   

• Associate needs to provide black pants (not jeans), black closed-toe non-slip shoes, black socks, and a black belt 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and  be clean upon arrival to shift 

Job Title: Guest Service Agent
Reports To: Front Office Manager or Director of Front Office Operations
Department: Rooms
FLSA Status: Hourly/Non-Exempt
Supervises: None
Overview: Responsible for the daily operations of the Front Desk. 

Responsibilities

• All employees must provide excellent customer service to our guests
• Employees must treat each other with courtesy and respect
• While working employees must follow all company policies and procedures
• Employees must obey all state and federal laws
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
• It is imperative to be on time and ready for work at the start of the assigned shift

Duties

• Provide excellent customer service to guests and other team members
• Make sound judgments and anticipate issues and opportunities
• Handle comments, complaints, and concerns with a high level of efficiency and in the best interest of the guest
• Work closely with all other departments to ensure prompt service and overall guest satisfaction
• Ensure that guests’ special needs are met
• Greet arriving/departing guests in a professional and pleasant manner
• Be knowledgeable of daily functions or activities occurring at the lodge/hotel and in the Denali area in order to familiarize guests and answer their questions
• Works closely with and facilitate information between Front Desk staff, Housekeeping staff, Bell staff, and Food and Beverage staff to assure that guest needs and information are communicated effectively
• Serves as the central information center for all lodge operations
• Accounts for monies collected and goods sold.  Perform basic accounting and cash handling procedures
• Reconcile guest folios ensuring all charges are correct and accurate
• Responsible for obtaining valid form of payment upon arrival
• Keep work area and Front Desk area clean, neat, and organized
• Coordinates all bag pulls with Front Desk, Bell staff, Group Desk, and Tour Directors, documenting the time on the bag pull sheets
• Ensure bag pull times are correctly spaced with none overlapping
• Inform Supervisor of additional needs required to carry out duties

• Monitor lobbies for cleanliness and remove trash as necessary

• Responsible for assisting guests with reservations, check-in, check-out, and general requests
• Keep all Front Desk reports current
• Perform wake up calls and answer guest questions
• Provide housekeeping with an accurate list of check-outs, stay-overs, and early arrivals
• Inform Guest Services of transportation needs

• Responsible for answering phones, assisting guests with reservations, and answering questions
• Provide thorough notes and accurate data entry
• Run end of shift reports
• Relay important messages/maintenance requests/guest requests to the appropriate department
• Obtain goals set by the Front Desk Manager
• Other duties as assigned

Requirements

• Experience working in the tourism/hospitality industry
• Previous customer service experience
• Effective communication skills and a high sense of integrity
• Must be a “people person” who thrives on public contact
• Communicate in a positive manner via phone, fax, and email with guests, coworkers, potential customers, travel agents, tour directors, and tour operators
• Possess time management skills, the ability to multi-tasks and work efficiently under pressure
• Computer and cash handling skills
• Familiarity with basic office equipment operation
• Be an assertive, confident decision maker and problem solver
• The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
• Self-motivated, detail oriented and a positive customer service attitude
• Possess time management skills with the ability to multi-task and work efficiently under pressure
• Ability to stand 8 hours
• Work approximately 40-48 hours per week
• Willing to work long hours, various shifts, split shifts, and on holidays and weekends
• Able to make sound judgments and anticipate problems
• Ability to lift fifty pounds, Requires bending, lifting, folding, and stair climbing
• CPR and/or First Aid training desirable

Uniform

• Shirts and name tag will be provided  
• Employee needs to provide black pants (not jeans), black closed-toe non-slip shoes, black socks, and a black belt
• Employee is responsible to wash and iron the uniform
• Employee must look sharp and  be clean upon arrival to shift

Job Title: Guest Service Supervisor
Reports To: Front Office Manager or Director of Front Office Operations 
Department: Rooms 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Responsible for the daily operations of the Front Desk.  

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Provide excellent customer service to guests and other team members 

• Make sound judgments and anticipate issues and opportunities 

• Work with all staff to provide prompt service and customer satisfaction 

• Make sound judgments and anticipate problems 

• Handle comments, complaints, and concerns with a high level of efficiency and in the best interest of the guest 

• Work closely with all other departments to ensure prompt service and overall guest satisfaction 

• Ensure that guests’ special needs are met 

• Greet arriving/departing guests in a professional and pleasant manner 

• Be knowledgeable of daily functions or activities occurring at the lodge/hotel and in the Denali area in order to familiarize guests and answer their questions 

• Familiarize guests with local activities and lodge/hotel services 

• Works closely with and facilitate information between Front Desk staff, Housekeeping staff, Bell staff, and Food and Beverage staff to assure that guest needs and information are communicated effectively 

• Serves as the central information center for all lodge operations 

• Accounts for monies collected and goods sold.  Perform basic accounting and cash handling procedures 

• Reconcile guest folios ensuring all charges are correct and accurate 

• Responsible for obtaining valid form of payment upon arrival 

• Display effective communication skills and a high sense of integrity 

• Keep work area and Front Desk area clean, neat, and organized 

• Coordinates all bag pulls with Front Desk, Bell staff, Group Desk, and Tour Directors, documenting the time on the bag pull sheets 

• Possess the knowledge and ability to cover all positions for training and in the event of an unexpected absence 

• Ensure bag pull times are correctly spaced with none overlapping 

• Inform Supervisor of additional needs required to carry out duties 

• Monitor lobbies for cleanliness and remove trash as necessary 

• Responsible for assisting guests with reservations, check-in, check-out, and general requests 

• Keep all Front Desk reports current 

• Perform wake up calls and answer guest questions 

• Provide housekeeping with an accurate list of check-outs, stay-overs, and early arrivals 

• Inform Guest Services of transportation needs 

• Responsible for answering phones, assisting guests with reservations, and answering questions 

• Provide thorough notes and accurate data entry 

• Run end of shift reports 

• Relay important messages/maintenance requests/guest requests to the appropriate department 

• Obtain goals set by the Front Desk Manager 

• Other duties as assigned 

Requirements 

• Experience working in the tourism/hospitality industry 

• Must have a minimum of 1 year of Front Desk experience in a hotel 

• Manager or supervisor experience, Previous customer service experience 

• Effective communication skills and a high sense of integrity 

• Must be a “people person” who thrives on public contact 

• Communicate in a positive manner via phone, fax, and email with guests, coworkers, potential customers, travel agents, tour directors, and tour operators 

• Possess time management skills, the ability to multi-tasks and work efficiently under pressure 

• Computer and cash handling skills 

• Familiarity with basic office equipment operation 

• Be an assertive, confident decision maker and problem solver 

• Computer and Cash handling skills 

• The ability to work independently as well as part of a team, with various personalities and cultures, and with a positive attitude 

• Self-motivated, detail oriented and a positive customer service attitude 

• Possess time management skills with the ability to multi-task and work efficiently under pressure 

• Ability to stand 8 hours 

• Familiarity with basic office equipment operation 

• Work approximately 40-48 hours per week 

• Must be willing to work all shifts. 

• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

• Able to make sound judgments and anticipate problems 

• Ability to lift fifty pounds, requires bending, lifting, folding, and stair climbing with or without reasonable accommodation 

• CPR and/or First Aid training desirable 

Uniform 

• Shirts and name tag will be provided   

• Associate needs to provide black pants (not jeans), black closed-toe non-slip shoes, black socks, and a black belt 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and  be clean upon arrival to shift

Job Title: Night Auditor 
Reports To: Front Office Manage 
Department: Rooms 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Responsible for the nightly operations of the Front Desk, running all end of day reports, and balancing accounts for all departments of the hotel 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Provide excellent customer service to guests and other team members 

• Make sound judgments and anticipate issues and opportunities 

• Handle comments, complaints, and concerns with a high level of efficiency and in the best interest of the guest 

• Work closely with all other departments to ensure prompt service and overall guest satisfaction 

• Ensure that guests’ special needs are met 

• Greet arriving/departing guests in a professional and pleasant manner 

• Be knowledgeable of the daily functions and activities occurring at the hotel/lodge and in the Denali area in order to familiarize guests and answer their questions 

• Familiarize guests with local activities and lodge/hotel services 

• Works closely with and facilitate information between the Front Desk Staff and all other departments to assure that guest needs are met and information is communicated effectively 

• Serves as the central information center for all lodge operations 

• Account for monies collected and goods sold.  Perform basic accounting and cash handling procedures 

• Reconcile guest folios ensuring all charges are correct and accurate 

• Responsible for obtaining valid form of payment upon guests arrival 

• Keep work area and Front Desk area clean, neat, and organized 

• Inform Management of additional needs required to carry out duties 

• Monitor lobbies for cleanliness and removes trash as necessary 

• Responsible for assisting guests with reservations, check-in, check-out, and general requests 

• Perform wake up calls and answer guest questions 

• Operate multi-line telephone system, accurately record, and deliver messages 

• Provide thorough notes and accurate data 

• Run end of day reports 

• Properly organize and package the night audit envelope 

• File, organize, copy and distribute all hotel paperwork for management and Anchorage 

• Prepare Front Desk for AM shift 

• Responsible for supervisor keys and signing hotel property keys and radios in and out 

• Responsible for witnessing bank drops and pick-ups 

• Launch and assist with emergency procedures protocol in the event of an emergency 

• Achieve goals set by the Front Desk Manager 

• Other duties as assigned 

Requirements 

• Experience working in the tourism/hospitality industry 

• Previous front desk and customer service experience 

• Must be a “people person” who thrives on public contact 

• Self motivated, detail oriented, and has a positive customer service attitude 

• Ability to communicate effectively and in a positive manner via phone, fax and email 

• Possess accounting, computer and cash handling skills 

• Familiarity with basic office equipment operation 

• Graveyard shift 

• Be assertive, a confident decision maker, and a problem solver 

• The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude 

• Possess time management skills with the ability to multi-task and work efficiently under pressure 

• Ability to stand 8 hours 

• Work approximately 40-48 hours per week 

• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

• Able to make sound judgments and anticipate problems 

• Ability to lift fifty pounds, bending, lifting, folding and stair climbing with or without reasonable accommodation 

• CPR and/or First Aid training desirable 

Uniform 

• Shirts and name tag will be provided   

• Associate needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and be clean upon arrival to shift 

Job Title: Night Auditor 
Reports To: Front Office Manager 
Department: Rooms 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Responsible for the nightly operations of the Front Desk, running all end of day reports, and balancing accounts for all departments of the hotel 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Provide excellent customer service to guests and other team members 

• Make sound judgments and anticipate issues and opportunities 

• Handle comments, complaints, and concerns with a high level of efficiency and in the best interest of the guest 

• Work closely with all other departments to ensure prompt service and overall guest satisfaction 

• Ensure that guests’ special needs are met 

• Greet arriving/departing guests in a professional and pleasant manner 

• Be knowledgeable of the daily functions and activities occurring at the hotel/lodge and in the Denali area in order to familiarize guests and answer their questions 

• Familiarize guests with local activities and lodge/hotel services 

• Works closely with and facilitate information between the Front Desk Staff and all other departments to assure that guest needs are met, and information is communicated effectively 

• Serves as the central information center for all lodge operations 

• Account for monies collected and goods sold.  Perform basic accounting and cash handling procedures 

• Reconcile guest folios ensuring all charges are correct and accurate 

• Responsible for obtaining valid form of payment upon guests arrival 

• Keep work area and Front Desk area clean, neat, and organized 

• Inform Management of additional needs required to carry out duties 

• Monitor lobbies for cleanliness and removes trash as necessary 

• Responsible for assisting guests with reservations, check-in, check-out, and general requests 

• Perform wake up calls and answer guest questions 

• Operate multi-line telephone system, accurately record, and deliver messages 

• Provide thorough notes and accurate data 

• Run end of day reports 

• Properly organize and package the night audit envelope 

• File, organize, copy and distribute all hotel paperwork for management and Anchorage 

• Prepare Front Desk for AM shift 

• Responsible for supervisor keys and signing hotel property keys and radios in and out 

• Responsible for witnessing bank drops and pick-ups 

• Launch and assist with emergency procedures protocol in the event of an emergency 

• Achieve goals set by the Front Desk Manager 

• Other duties as assigned 

Requirements 

• Experience working in the tourism/hospitality industry 

• Previous front desk and customer service experience 

• Must be a “people person” who thrives on public contact 

• Self-motivated, detail oriented, and has a positive customer service attitude 

• Ability to communicate effectively and in a positive manner via phone, fax and email 

• Possess accounting, computer and cash handling skills 

• Familiarity with basic office equipment operation 

• Graveyard shift 

• Be assertive, a confident decision maker, and a problem solver 

• The ability to work independently as well as part of a team, with various personalities and cultures, and with a positive attitude 

• Possess time management skills with the ability to multi-task and work efficiently under pressure 

• Ability to stand 8 hours 

• Work approximately 40-48 hours per week 

• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

• Able to make sound judgments and anticipate problems 

• Ability to lift fifty pounds, bending, lifting, folding and stair climbing with or without reasonable accommodation 

• CPR and/or First Aid training desirable 

Uniform 

• Shirts and name tag will be provided   

• Associate needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and  be clean upon arrival to shift 

Job Title: Shuttle Driver 
Reports To: Transportation Manager 
Department: Transportation 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Responsible for the daily operation of the shuttles.  Safely transports guests and luggage. 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Provide excellent customer service to customers and other team members 

• Work with all staff to provide prompt service and customer satisfaction 

• Make sound judgments and anticipate issues and opportunities 

• Handle comments, complaints, and concerns with a high level of efficiency and in the best interest of the guest 

• Ensure that guests’ special needs are met, and all safety measures are being followed 

• Greet arriving/departing guests in a professional and pleasant manner 

• Be knowledgeable of daily functions or activities occurring at the lodge/hotel and in the area in order to answer guests’ questions 

• Familiarize guests with local activities and lodge/hotel services 

• Works closely and facilitates information to the Front Desk Staff and Bell Staff to assure that guest needs and information are communicated effectively 

• Follows schedule times and routes, responds to Front Desk calls on an as need basis 

• Display effective communication skills and a high sense of integrity 

• Keep work areas clean, neat, and organized 

• Follow all policies and procedures set forth in the Driver Training/Procedure Manual as well as State, Federal, and DOT laws and regulations 

• Complete a Vehicle Inspection Report and turn in to Front Desk 

• Fuel, wash, vacuum and service vehicles at the beginning and end of shift 

• Perform light maintenance duties, Report larger maintenance requests to maintenance 

• Keeps proper fuel and maintenance records 

• Assist in various departments when transfers are not required, Assists other departments in transporting of linen, food, supplies, etc. 

• Other duties as assigned 

Requirements 

• Must be 21 or over with a Commercial driver’s license with a passenger endorsement, have a clean driving record, have a health certificate 

• Previous Shuttle Driving experience is preferred, Previous customer service experience 

• Must be a “people person” who thrives on public contact 

• Self motivated, detail oriented and has a positive customer service attitude 

• Knowledge of the Denali Park area and the state of Alaska is desirable 

• Be an assertive, confident decision maker and problem solver 

• Able to make sound judgments, anticipate issues and opportunities 

• Ability to pass a pre-employment and random drug test(s) 

• The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude 

• Self-motivated, detail oriented and a positive customer service attitude 

• Possess time management skills with the ability to multi-task and work efficiently under pressure 

• Ability to communicate effectively with coworkers and guests 

• Ability to stand 8 hours 

• Work approximately 40-48 hours per week, with shifts starting as early as 4am and ending as late as 12am 

• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

• Able to make sound judgments and anticipate problems 

• Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 

• Ability to lift fifty pounds, bending, lifting, folding, and stair climbing with or without reasonable accommodation 

• CPR and/or First Aid training desirable 

Uniform 

• Shirts and name tag will be provided   

• Associate needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and  be clean upon arrival to shift 

Job Title: Houseperson 
Reports To: Housekeeping Manager 
Department: Rooms 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview:  Transporting linens and supplies while supporting guest rooms from the laundry department.  Acts quickly to guest’s requests for items or issues in their room. Clean all public areas including restrooms. Collect and dispose of trash in the designated area. 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Work with all staff to provide prompt service and customer satisfaction 

• Ensure that guests’ special needs are met 

• Works closely with housekeeping to make certain guest needs are known 

• Display effective communication skills and a high sense of integrity 

• Keep work areas clean, neat, and organized 

• Obtain goals set by the Housekeeping Manager 

• Ensure that every public are is cleaned to the high standards of the lodge 

• Re-stock inventory as needed, Collects, transports, delivers, and picks up linen 

• Report maintenance problems and fill out appropriate forms 

• Follow trained procedures of chemical use, cleaning procedures 

• Attends to guest calls and requests, Delivers and collects items to guest rooms (cribs/rollaway bed/extra linens etc...) 

• Assists the entire housekeeping department as well as other departments of the hotel with trash removal, cleanliness, and miscellaneous tasks 

• Other duties as assigned 

Requirements 

• Housekeeping experience is preferred 

• The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude 

• Self-motivated, detail oriented, and a positive customer service attitude 

• Possess time management skills with the ability to multi-task and work efficiently under pressure 

• Ability to communicate effectively with coworkers and guests 

• Ability to stand 8 hours 

• Work approximately 40-48 hours per week 

• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

• Able to make sound judgments and anticipate problems 

• Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 

• Ability to lift fifty pounds, bending, lifting, folding, and stair climbing with or without reasonable accommodation 

• CPR and/or First Aid training desirable 

Uniform 

• Shirts and name tag will be provided   

• Associate needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and  be clean upon arrival to shift 

Job Title: Houseperson
Reports To: Housekeeping Manager 
Department: Rooms 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview:  Transporting linens and supplies while supporting guest rooms from the laundry department.  Acts quickly to guest’s requests for items or issues in their room. Clean all public areas including restrooms. Collect and dispose of trash in the designated area. 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Work with all staff to provide prompt service and customer satisfaction 

• Ensure that guests’ special needs are met 

• Works closely with housekeeping to make certain guest needs are known 

• Display effective communication skills and a high sense of integrity 

• Keep work areas clean, neat, and organized 

• Obtain goals set by the Housekeeping Manager 

• Ensure that every public are is cleaned to the high standards of the lodge 

• Re-stock inventory as needed, Collects, transports, delivers, and picks up linen 

• Report maintenance problems and fill out appropriate forms 

• Follow trained procedures of chemical use, cleaning procedures 

• Attends to guest calls and requests, Delivers and collects items to guest rooms (cribs/rollaway bed/extra linens etc...) 

• Assists the entire housekeeping department as well as other departments of the hotel with trash removal, cleanliness, and miscellaneous tasks 

• Other duties as assigned 

Requirements 

• Housekeeping experience is preferred 

• The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude 

• Self-motivated, detail oriented, and a positive customer service attitude 

• Possess time management skills with the ability to multi-task and work efficiently under pressure 

• Ability to communicate effectively with coworkers and guests 

• Ability to stand 8 hours 

• Work approximately 40-48 hours per week 

• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

• Able to make sound judgments and anticipate problems 

• Must be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 

• Ability to lift fifty pounds, bending, lifting, folding, and stair climbing with or without reasonable accommodation 

• CPR and/or First Aid training desirable 

Uniform 

• Shirts and name tag will be provided   

• Associate needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and be clean upon arrival to shift 

Job Title: Laundry Attendant 
Reports To: Housekeeping Manager 
Department: Rooms 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Responsible for the daily operations of the Laundry department 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Work with all staff to provide prompt service and customer satisfaction 

• Make sound judgments and anticipate issues and opportunities 

• Ensure that guests’ special needs are met 

• Works closely with housekeeping staff to make sure guest’ needs are known 

• Display effective communication skills and a high sense of integrity 

• Keep work areas clean, neat, and organized 

• Attend meetings and obtain goals set by the managers 

• Inform supervisor of inventory and ordering needs 

• Spot treat, iron, launder, fold, and organize all lodge and hotel linens 

• Pick up and drop off laundry at laundry facility. 

• Distribute housekeeping deliveries 

• Coordinate the daily laundering of lodge linens 

• Fill linen orders 

• Maintain inventories 

• Safely operate, clean, and maintain laundry equipment 

• Follow standardized laundry procedures 

• Report maintenance problems and fill out appropriate forms 

• Follow trained procedures of chemical use and cleaning procedures 

• Complete team side work 

• Other duties as assigned 

Requirements 

• Laundry experience is preferred 

• Possess time management skills with the ability to handle multiple tasks and work efficiently under pressure 

• Ability to communicate effectively with coworkers and guests 

• Familiarity with basic laundry equipment 

• Able to make sound judgments and anticipate problems 

• The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude 

• Self-motivated, detail oriented, and a positive customer service attitude 

• Possess time management skills with the ability to multi-task and work efficiently under pressure 

• Ability to communicate effectively with coworkers and guests 

• Ability to stand 8 hours 

• Work approximately 40-48 hours per week 

• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

• Able to make sound judgments and anticipate problems 

• Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 

• Ability to lift fifty pounds, bending, lifting, folding, and stair climbing with or without reasonable accommodation 

Uniform 

• Shirts and name tag will be provided   

• Associate needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and  be clean upon arrival to shift 

Job Title: Laundry Attendant 
Reports To: Housekeeping Manager 
Department: Rooms 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Responsible for the daily operations of the Laundry department 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Work with all staff to provide prompt service and customer satisfaction 

• Make sound judgments and anticipate issues and opportunities 

• Ensure that guests’ special needs are met 

• Works closely with housekeeping staff to make sure guest’ needs are known 

• Display effective communication skills and a high sense of integrity 

• Keep work areas clean, neat, and organized 

• Attend meetings and obtain goals set by the managers 

• Inform supervisor of inventory and ordering needs 

• Spot treat, iron, launder, fold, and organize all lodge and hotel linens 

• Pick up and drop off laundry at laundry facility. 

• Distribute housekeeping deliveries 

• Coordinate the daily laundering of lodge linens 

• Fill linen orders 

• Maintain inventories 

• Safely operate, clean, and maintain laundry equipment 

• Follow standardized laundry procedures 

• Report maintenance problems and fill out appropriate forms 

• Follow trained procedures of chemical use and cleaning procedures 

• Complete team side work 

• Other duties as assigned 

Requirements 

• Laundry experience is preferred 

• Possess time management skills with the ability to handle multiple tasks and work efficiently under pressure 

• Ability to communicate effectively with coworkers and guests 

• Familiarity with basic laundry equipment 

• Able to make sound judgments and anticipate problems 

• The ability to work independently as well as part of a team, with various personalities and cultures, and with a positive attitude 

• Self-motivated, detail oriented, and a positive customer service attitude 

• Possess time management skills with the ability to multi-task and work efficiently under pressure 

• Ability to communicate effectively with coworkers and guests 

• Ability to stand 8 hours 

• Work approximately 40-48 hours per week 

• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

• Able to make sound judgments and anticipate problems 

• Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 

• Ability to lift fifty pounds, bending, lifting, folding, and stair climbing with or without reasonable accommodation 

Uniform 

• Shirts and name tag will be provided   

• Associate needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and  be clean upon arrival to shift 

Job Title: Rooms Attendant 
Reports To: Housekeeping Manager 
Department: Rooms 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview:  Responsible for the daily cleaning of the guest rooms. 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Work with all staff to provide prompt service and customer satisfaction 

• Make sound judgments and anticipate issues and opportunities 

• Ensure that guests’ special needs are met 

• Works closely with the housekeeping staff to make certain guest needs are known 

• Display effective communication skills and a high sense of integrity 

• Keep work areas clean, neat, and organized 

• Obtain goals set by Housekeeping Managers 

• Ensure that every room is cleaned to the high standards of the lodge and hotel 

• Properly stock housekeeping carts 

• Report maintenance problems and fill out appropriate forms 

• Follow trained procedures of chemical use, cleaning procedures 

• Complete team side work 

• Other duties as assigned 

Requirements 

• Housekeeping experience is preferred 

• Possess time management skills with the ability to handle multiple tasks and work efficiently under pressure 

• The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude 

• Self-motivated, detail oriented, and a positive customer service attitude 

• Possess time management skills with the ability to multi-task and work efficiently under pressure 

• Ability to communicate effectively with coworkers and guests 

• Ability to stand 8 hours 

• Work approximately 40-48 hours per week 

• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

• Able to make sound judgments and anticipate problems 

• Must be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 

• Ability to lift fifty pounds, bending, lifting, folding and stair climbing with or without reasonable accommodation 

• CPR and/or First Aid training desirable 

Uniform 

• Shirts and name tag will be provided   

• Associate needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and be clean upon arrival to shift 

Job Title: Rooms Attendant 
Reports To: Housekeeping Manager 
Department: Rooms 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview:  Responsible for the daily cleaning of the guest rooms. 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Work with all staff to provide prompt service and customer satisfaction 

• Make sound judgments and anticipate issues and opportunities 

• Ensure that guests’ special needs are met 

• Works closely with the housekeeping staff to make certain guest needs are known 

• Display effective communication skills and a high sense of integrity 

• Keep work areas clean, neat, and organized 

• Obtain goals set by Housekeeping Managers 

• Ensure that every room is cleaned to the high standards of the lodge and hotel 

• Properly stock housekeeping carts 

• Report maintenance problems and fill out appropriate forms 

• Follow trained procedures of chemical use, cleaning procedures 

• Complete team side work 

• Other duties as assigned 

Requirements 

• Housekeeping experience is preferred 

• Possess time management skills with the ability to handle multiple tasks and work efficiently under pressure 

• The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude 

• Self-motivated, detail oriented, and a positive customer service attitude 

• Possess time management skills with the ability to multi-task and work efficiently under pressure 

• Ability to communicate effectively with coworkers and guests 

• Ability to stand 8 hours 

• Work approximately 40-48 hours per week 

• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

• Able to make sound judgments and anticipate problems 

• Must be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 

• Ability to lift fifty pounds, bending, lifting, folding and stair climbing with or without reasonable accommodation 

• CPR and/or First Aid training desirable 

Uniform 

• Shirts and name tag will be provided   

• Associate needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and be clean upon arrival to shift 

Denali Park Hotel - Lead Maintenance Technician (2 Years Prior Experience Required)

Job Title: Lead Maintenance Technician
Reports To: Operations Manager
Department: Maintenance 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Responsible for the daily maintenance and repair of lodge property and equipment while maintaining a safe environment for guests and associates. 

Duties 

• Perform standard daily lodge and hotel usage and safety checks 
• Respond to maintenance requests 
• Assist with maintenance projects 
• Communicate daily with front desk and respond to immediate needs 
• Practice the safe use and handling of all tools and equipment 
• Follow all safety guidelines and precautions 
• Ensure grounds and landscaping areas are well kept at all times 
• Work closely with all lodge and hotel departments to provide excellent customer service 
• Other duties as assigned 

Requirements 

• 2 Years prior maintenance and construction experience 
• Ability to use various hand and power tools safely 
• Should have a working understanding of electrical, plumbing, and carpentry concepts 
• HVAC experience, mechanical aptitude, and troubleshooting abilities would be helpful 
• The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude 
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision 
• Self-motivated, detail oriented, and a positive customer service attitude 
• Possess time management skills with the ability to multi-task and work efficiently under pressure 
• Ability to communicate effectively with coworkers and guests 
• Ability to stand 8 hours 
• Work approximately 40-48 hours per week 
• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 
• Able to make sound judgments and anticipate problems 
• Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 
• Ability to grasp, bend, and stoop, push or pull heavy loads weighing up to seventy five  lbs., and lift and/or carry or otherwise move packages, and boxes weight up to 50 lbs with or without reasonable accommodation 
• Able to climb stairs and ladder 
• CPR and/or First Aid training desirable 

Uniform 

• Shirts and nametag will be provided   
• Associate needs to provide black pants (not athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 
• Associate is responsible to wash and iron the uniform 
• Associate must look sharp and be clean upon arrival to shift 

Job Title: Landscaper    
Reports To: Maintenance Manager/Maintenance Asst. Mgr 
Department: Maintenance 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Responsible for the daily landscaping of lodge and hotel property 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Do walk-through of grounds 

• Be proactive in finding solutions for problems and for improving the property 

• Look for and pick up trash: at dumpsters, parking lots, on lodge trails, decks, and associate housing 

• Follow all safety guidelines and precautions 

• Practice the safe use and handling of all tools and equipment 

• Cut, pile and stock firewood as necessary 

• Water and fertilize indoor plans per guidelines  

• Water, weed and fertilize outside plants, flower beds, and lawns per guidelines 

• Mow and trim lawns per guidelines 

• Perform equipment cleaning and maintenance per guidelines 

• Keep clean and maintain main front steps, roadway, and ditches 

• Install mosquito donuts as necessary 

• Respond to maintenance requests when assigned 

• Assist with maintenance projects 

• Work closely with all lodge departments to provide excellent customer service 

• Other duties as assigned 

Requirements 

• Previous maintenance or landscaping experience preferred 

• The ability to work independently as well as part of a team, with various personalities and cultures, and with a positive attitude 

• Self-motivated, detail oriented, and a positive customer service attitude 

• Possess time management skills with the ability to multi-task and work efficiently under pressure 

• Ability to communicate effectively with coworkers and guests 

• Ability to stand 8 hours 

• Work approximately 40-48 hours per week 

• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

• Able to make sound judgments and anticipate problems 

• Must be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 

• Ability to lift fifty pounds, bending, lifting, folding, and stair climbing with or without reasonable accommodation 

Uniform 

• Shirts and nametag will be provided   

• Associate needs to provide black pants (not athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and be clean upon arrival to shift 

Job Title: Maintenance Technician 1
Reports To: Maintenance Manager/Maintenance Asst. Mgr 
Department: Maintenance 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Responsible for the daily maintenance and repair of lodge property and equipment while maintaining a safe environment for guests and associates. 

Responsibilities 

• All associates must provide excellent customer service to our guests 

• Associates must treat each other with courtesy and respect 

• While working associates must follow all company policies and procedures 

• Associates must obey all state and federal laws 

• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 

• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Perform standard daily lodge and hotel usage and safety checks 

• Respond to maintenance requests 

• Assist with maintenance projects 

• Communicate daily with front desk and respond to immediate needs 

• Practice the safe use and handling of all tools and equipment 

• Follow all safety guidelines and precautions 

• Ensure grounds and landscaping areas are well kept at all times 

• Work closely with all lodge and hotel departments to provide excellent customer service 

• Other duties as assigned 

Requirements 

• Prior maintenance and construction experience 

• Ability to use various hand and power tools safely 

• Should have a basic understanding of electrical, plumbing, and carpentry concepts 

• HVAC experience, mechanical aptitude, and troubleshooting abilities would be helpful 

• The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude 

• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision 

• Self-motivated, detail oriented, and a positive customer service attitude 

• Possess time management skills with the ability to multi-task and work efficiently under pressure 

• Ability to communicate effectively with coworkers and guests 

• Ability to stand 8 hours 

• Work approximately 40-48 hours per week 

• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 

• Able to make sound judgments and anticipate problems 

• Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 

• Ability to grasp, bend, and stoop, push or pull heavy loads weighing up to seventy five  lbs., and lift and/or carry or otherwise move packages, and boxes weight up to 50 lbs with or without reasonable accommodation 

• Able to climb stairs and ladder 

• CPR and/or First Aid training desirable 

Uniform 

• Shirts and nametag will be provided   

• Associate needs to provide black pants (not athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 

• Associate is responsible to wash and iron the uniform 

• Associate must look sharp and be clean upon arrival to shift 

Maintenance Technician II (2 Years Prior Experience Required)

Job Title: Maintenance Technician 2
Reports To: Maintenance Manager/Maintenance Asst. Mgr 
Department: Maintenance 
FLSA Status: Hourly/Non-Exempt 
Supervises: None 
Overview: Responsible for the daily maintenance and repair of lodge property and equipment while maintaining a safe environment for guests and associates. 

Responsibilities 

• All associates must provide excellent customer service to our guests 
• Associates must treat each other with courtesy and respect 
• While working associates must follow all company policies and procedures 
• Associates must obey all state and federal laws 
• Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all associates 
• It is imperative to be on time and ready for work at the start of the assigned shift 

Duties 

• Perform standard daily lodge and hotel usage and safety checks 
• Respond to maintenance requests 
• Assist with maintenance projects 
• Communicate daily with front desk and respond to immediate needs 
• Practice the safe use and handling of all tools and equipment 
• Follow all safety guidelines and precautions 
• Ensure grounds and landscaping areas are well kept at all times 
• Work closely with all lodge and hotel departments to provide excellent customer service 
• Other duties as assigned 

Requirements 

• 2 Years prior maintenance and construction experience 
• Ability to use various hand and power tools safely 
• Should have a working understanding of electrical, plumbing, and carpentry concepts 
• HVAC experience, mechanical aptitude, and troubleshooting abilities would be helpful 
• The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude 
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision 
• Self-motivated, detail oriented, and a positive customer service attitude 
• Possess time management skills with the ability to multi-task and work efficiently under pressure 
• Ability to communicate effectively with coworkers and guests 
• Ability to stand 8 hours 
• Work approximately 40-48 hours per week 
• Willing to work long hours, various shifts, split shifts, and on holidays and weekends 
• Able to make sound judgments and anticipate problems 
• Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up 
• Ability to grasp, bend, and stoop, push or pull heavy loads weighing up to seventy five  lbs., and lift and/or carry or otherwise move packages, and boxes weight up to 50 lbs with or without reasonable accommodation 
• Able to climb stairs and ladder 
• CPR and/or First Aid training desirable 

Uniform 

• Shirts and nametag will be provided   
• Associate needs to provide black pants (not athletic pants), black closed-toe non-slip shoes, black socks, and a black belt 
• Associate is responsible to wash and iron the uniform 
• Associate must look sharp and be clean upon arrival to shift