Grande Denali Lodge & Denali Bluffs Hotel
Job List

Our Jobs

Our hotels are open from mid-May to mid-September.  Applicants must be available to work as much of the season as possible and priority will be given to those who can. 

Some positions require a 6 day work week.  Before you apply, please make sure that your dates of availability match the needs of the specific job for which you are applying. 

International students must apply first with a host agency in their home country.  We do not sponsor H2B visas.

  • AM Cook - Alpenglow (Grande)

    Food and Beverage - BOH
    Food and Beverage

    Apply Now

    Job Title: Line Cook (Chef de Partie)

    Reports To: Sous Chef/Chef de Cuisine

    Department: F&B, Kitchen

    FLSA Status: Hourly/Non-Exempt

     

    Supervises: None

    Overview:  Efficiently prepares menu items using standardized recipes and presentations for dining room service

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Set up and maintain station
    • Completion of HACCP Logs
    • Make sure all equipment is clean such as stovetop, grill, griddle, pizza oven etc
    • Use standard recipes and presentations as indicated
    • Prepare food for dining room service
    • Proper and safe handling of food and equipment
    • Keep work areas clean and sanitized at all times
    • Prepare station for next shift and complete prep lists
    • Wrap, label, and date all food products
    • Prep food as needed and for following shift
    • Prepare freezer pulls for following shift
    • Prepare prep list for following shift
    • Other duties as assigned

    Requirements

    • 2 years of kitchen experience
    • Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card or ServSafe)
    • Knowledge of proper FIFO and rotation procedures
    • Ability to operate standard kitchen equipment
    • Ability to safely lift and maneuver 50 lbs
    • Bending and lifting required
    • Communication skills required to work well with kitchen and service staff to insure excellent customer service
    • Ability to work as a team member

    Uniform

    • Jackets, pants, apron, and hat provided.
    • Employee needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • AM Cook - Mountaineer (Bluffs)

    Food and Beverage - BOH
    Food and Beverage

    Apply Now

    Job Title: Line Cook (Chef de Partie)

    Reports To: Sous Chef/Chef de Cuisine

    Department: F&B, Kitchen

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview:  Efficiently prepares menu items using standardized recipes and presentations for dining room service

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Set up and maintain station
    • Completion of HACCP Logs
    • Make sure all equipment is clean such as stovetop, grill, griddle, pizza oven etc
    • Use standard recipes and presentations as indicated
    • Prepare food for dining room service
    • Proper and safe handling of food and equipment
    • Keep work areas clean and sanitized at all times
    • Prepare station for next shift and complete prep lists
    • Wrap, label, and date all food products
    • Prep food as needed and for following shift
    • Prepare freezer pulls for following shift
    • Prepare prep list for following shift
    • Other duties as assigned

    Requirements

    • 2 years of kitchen experience
    • Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card or ServSafe)
    • Knowledge of proper FIFO and rotation procedures
    • Ability to operate standard kitchen equipment
    • Ability to safely lift and maneuver 50 lbs
    • Bending and lifting required
    • Communication skills required to work well with kitchen and service staff to insure excellent customer service
    • Ability to work as a team member

    Uniform

    • Jackets, pants, apron, and hat provided.
    • Employee needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • Barista - Grande

    Food and Beverage - FOH
    Food and Beverage

    Apply Now

    Job Title: Barista

    Reports To: Restaurant Manager

    Department: F&B

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview:  This job contributes to Espresso Shop success by ensuring our service and standards are met. We do this by providing customers with prompt service, quality beverages and products.

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Develops enthusiastically satisfied customers all of the time.
    • Welcomes and connects with every customer.
    • Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
    • Responds to customer needs and says thank you to every customer.
    • Provides quality beverages consistently for all customers
    • Prepares coffee beverages to standards.
    • Follows health, safety and sanitation guidelines for all products.
    • Follows store policy and procedures for operational flow at each station.
    • Follows standards for merchandising, stocking, rotating and storing products.
    • Performs cleaning tasks in accordance with the duty rosters and cleaning standards
    • Presents oneself professionally and demonstrates clear communication
    • Follows cash handling procedures and cash register policies.
    • Follows inventory stocking and recording guidelines.
    • Contributes to goals for increasing sales and improving profits.

    Requirements

    • Be able to communicate and understand the predominant language(s) of our guests.
    • Must have a basic knowledge of service procedures and functions.
    • Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
    • Be able to work in a standing position for long periods of time (up to 5 hours).
    • Be able to safely lift and easily maneuver trays of food frequently weighing up to 30 pounds.
    • Must complete ServSafe training or other food safety training as required.
    • Employee must be able to follow standard operating procedures and maintain a safe work environment.

    Uniform

    • Shirts and nametag will be provided
    • Employee needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift

     

    View Job Description
  • Cafe Worker/Barista - Bluffs

    Food and Beverage - FOH
    Food and Beverage

    Apply Now

    For the Position of:   Café Worker

    Reports To:   Perky Moose Café Manager, F&B Management

    Department:   F&B

    FLSA Status:    Seasonal/Hourly/Non-Exempt

    Purpose of the Position:   This job contributes to the Perky Moose Pantry and Café success by ensuring our service and standards are met. We do this by providing customers with prompt service, quality beverages and products.

    Overview:   When the following actions and results are observed, your guests, your fellow employees and your manager(s) will see and know this about you:

    Your Guests will observe:

    • That when encountered, they will always receive a friendly smile and warm welcome from you.
    • That if they have any questions regarding the Hotel or its services, you can provide answers and assistance, or direct them to someone you know who can help them.
    • That they are provided with exceptional customer service.
    • That all areas are cleaned and organized.
    • That they are greeted and served promptly.

    Your Fellow Employees and Manager(s) will observe:

    • That you are punctual, reliable and always punch in on time for your scheduled shifts
    • That you always follow the Hotel’s requirements and standards for personal grooming and appearance.
    • That you always arrive to work wearing your uniform and name tag.
    • That your uniform attire is always clean, not wrinkled or torn, and in good condition.
    • That you always exhibit a friendly, kind, professional and cooperative attitude.
    • That you always obtain and achieve your daily goals as set by your Manager(s).
    • That you can work well and efficiently under pressure.
    • That you always clock in and out properly for your lunch break.
    • That you are an excellent “Team” member, always ready to assist your fellow employees to achieve their daily goals, no matter their specific duties and assignments.  
    • That you always complete your shift and duties on time with your schedule.
    • That you always punch out before you leave.
    • That managers and fellow employees are treated with courtesy and respect.
    • That you follow all company policies and procedures.
    • That you obey all state and federal laws.
    • That you are always in accordance with the Code of Ethics and Standards of Conduct for all employees
    • That you develops enthusiastically satisfied customers all of the time.
    • That you welcome and connect with every customer.
    • That you discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
    • That you respond to customer needs and says thank you to every customer.
    • That you provide quality meals and beverages consistently for all customers and that they are prepared to Café and management standards.
    • That you follow health, safety and sanitation guidelines for all products.
    • That you follow store policy and procedures for operational flow at each station.
    • That you follow standards for merchandising, stocking, rotating and storing products.
    • That you perform cleaning tasks in accordance with the duty rosters and cleaning standards.
    • That you present yourself professionally and demonstrate clear communication.
    • That you follow cash handling procedures and cash register policies.
    • That you follow inventory stocking and recording guidelines.
    • That you contribute to goals for increasing sales and improving profits.
    • That you complete all other duties as assigned.

    Requirements:

    • The ability to work independently as well as part of a team, with various personalities and cultures, and always with a positive attitude.
    • Ability to communicate effectively with both co-workers and guests.
    • Ability to stand for up to 8 hours.
    • Ability to work approximately 40-48 hours per week (unless hired on a “Part-Time” basis.)
    • Ability to safely lift up to 50 pounds, and be able to bend, lift boxes, fold linen, push carts and climb stairs.
    • Willing to work extra hours, various shifts, split shifts, and on holidays and weekends.
    • CPR and/or First Aid training desirable.
    • Be at least 21 years of age.
    • Be able to communicate and understand the predominant language(s) of our guests.
    • Must have a basic knowledge of service procedures and functions.
    • Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
    • Must complete ServSafe training or other food safety training as required.
    • Employee must be able to follow standard operating procedures and maintain a safe work environment.
    • Position requires State of Alaska recognized alcohol management training certification (TIPS or TAMS), or complete training within 30 days of hire. Must thoroughly understand State of Alaska liquor laws and apply that knowledge to assure compliance with those laws.

    Uniform

    • Shirts and nametags will be provided to you by the Hotel.
    • You will need to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt.
    • You will be responsible to wash and iron your own uniforms.

     

    View Job Description
  • Dish Machine Operator - Mountaineer (Bluffs)

    Food and Beverage - BOH
    Food and Beverage

    Apply Now

    Job Title: Dish Machine Operator/Kitchen Helper

    Reports To: Sous Chef/Chef de Cuisine

    Department: F&B, Kitchen

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview:  Provide clean and sanitized plate ware, cookware, and utensils to the restaurant and kitchen operations

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Set up an maintain dish machine and dishwashing stations
    • Clean, sanitize, wipe down and dry all surface areas in dish room
    • Wash all plate ware, glassware, cookware and utensils
    • Spot check all wares from dish machine for cleanliness
    • Keep floors and equipment clean and free of debris
    • Leave station clean and ready for next shift
    • Drain and de-lime machine and refill for next shift
    • Leave dish area empty of dirty dishes and small wares
    • Turn off dish machine, hot water heater and thoroughly clean inside of dish machine including screens and sprayers
    • Log dish machine temperatures daily
    • Assist with receiving deliveries
    • Keep loading dock area free of boxes and bags
    • Remove garbage from kitchen when necessary
    • Pull floor mats and sweep floors
    • Other duties as assigned

    Requirements

    • Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card)
    • Ability to operate standard kitchen equipment
    • Ability to safely lift and maneuver 50 lbs.
    • Ability to work as a team member
    • Self motivated

    Uniform

    • Shirt, pants, apron and hat provided
    • Employee needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift

     

    View Job Description
  • Employee Dining - Attendant

    Food and Beverage - BOH
    Food and Beverage

    Apply Now

    Job Title: EDR Attendant

    Reports To: EDR Cook/Chef de Cuisine

    Department: F&B, Kitchen

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview:  The EDR Attendant is responsible for the set-up, service, and cleaning of employee dining room.

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Monitor food station temperatures
    • Set up EDR food stations and keep trays full from kitchen
    • Make sure EDR station and area is clean
    • Work with Cooks and Chef de Cuisine
    • Maintain knowledge of EDR daily menu
    • Clean and sanitize all EDR areas including tables, chairs, floor, food storage areas, restrooms.
    • Other duties as assigned

    Requirements

    • Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card or ServSafe)
    • Ability to operate standard kitchen equipment
    • Ability to safely lift and maneuver 50 lbs.
    • Ability to stand for 7-8 hours
    • Ability to work as a team member
    • Self motivated

    Uniform

    • Jacket,  pants, apron  and hat provided
    • Employee needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift

     

     

     

    View Job Description
  • Employee Dining - Cook

    Food and Beverage - BOH
    Food and Beverage

    Apply Now

    Job Title: EDR Cook

    Reports To: Chef de Cuisine

    Department: F&B, Kitchen

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview:  Prepare menu items for EDR. Prep food for following shift and as needed.

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Prepare menu items for EDR service.
    • Work efficiently with standardized recipes and presentations.
    • Communicate with kitchen and service staff to insure excellent service.
    • Demonstrate proper use and handling of food and equipment.
    • Set up and maintain station.
    • Prep food as needed and for following shift.
    • Demonstrate proper and safe handling of food and equipment.
    • Keep work areas clean and sanitized at all times.
    • Complete closing duties for the evening:
      • Clean and sanitize all work surfaces.
      • Wrap, label, and date all food products.
      • Clean all equipment used.
      • Pull floor mats and sweep floors.
      • Do Freezer pulls for next shift.
      • Make prep list for following shift
      • Make sure all kitchen equipment is off.
    • Participate in weekly inventories.
    • Other duties as assigned.

    Requirements

    • 2 years kitchen experience.
    • Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card or ServSafe)
    • Ability to operate standard equipment.
    • Ability to lift and maneuver 50 lb.
    • Ability to work as a team member with kitchen and service staff.
    • Work approximately 30 to 40 hours per week.
    • Bending and lifting required.

    Uniform

    • Jackets, pants, apron, and hat provided.
    • Employee needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift

     

    View Job Description
  • Expo/Food Runner

    Food and Beverage - BOH
    Food and Beverage

    Apply Now

    Job Title: Expeditor

    Reports To: Sous Chef/Executive Chef

    Department:

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview:  Work as a liaison between kitchen and front of the house staff to ensure that outgoing food is presentable for customers

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Expedite food from the pick-up window on trays ready for the front of the house staff.
    • Ensure outgoing food is presentable to customers.
    • Be the communication link between the kitchen and the front of the house staff.
    • Work efficiently with standardized recipes and presentations.
    • Proper use and handling of food and equipment.
    • Set up expeditor station for the shift.
    • Tray up food and proper condiments
    • Follow and complete prep list each day.
    • Maintain standard par stocks.
    • Use standard recipes and presentations as indicated.
    • Keep work areas and equipment clean and sanitized.
    • Freezer pulls for following shift.
    • Wrap, label, and date all food products.
    • Prepare prep list for following shift.
    • Other duties as assigned.

    Requirements

    • Prior kitchen experience.
    • Knowledge of proper and up to date food handling and health standards.(Alaska Food Worker Card/ServSafe)
    • Ability to operate standard kitchen equipment safely.
    • Ability to lift and maneuver 50 lb. safely.
    • Ability to work as a team member with kitchen and service staff.
    • Excellent time management skills.
    • Self motivated.
    • Work approximately 30 to 40 hours per week.
    • Bending and lifting required

    Uniform

    • Shirts and nametag will be provided
    • Employee needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift

     

    View Job Description
  • PM Cook - Alpenglow (Grande)

    Food and Beverage - BOH
    Food and Beverage

    Apply Now

    Job Title: Line Cook (Chef de Partie)

    Reports To: Sous Chef/Chef de Cuisine

    Department: F&B, Kitchen

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview:  Efficiently prepares menu items using standardized recipes and presentations for dining room service

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Set up and maintain station
    • Completion of HACCP Logs
    • Make sure all equipment is clean such as stovetop, grill, griddle, pizza oven etc
    • Use standard recipes and presentations as indicated
    • Prepare food for dining room service
    • Proper and safe handling of food and equipment
    • Keep work areas clean and sanitized at all times
    • Prepare station for next shift and complete prep lists
    • Wrap, label, and date all food products
    • Prep food as needed and for following shift
    • Prepare freezer pulls for following shift
    • Prepare prep list for following shift
    • Other duties as assigned

    Requirements

    • 2 years of kitchen experience
    • Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card or ServSafe)
    • Knowledge of proper FIFO and rotation procedures
    • Ability to operate standard kitchen equipment
    • Ability to safely lift and maneuver 50 lbs
    • Bending and lifting required
    • Communication skills required to work well with kitchen and service staff to insure excellent customer service
    • Ability to work as a team member

    Uniform

    • Jackets, pants, apron, and hat provided.
    • Employee needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • PM Cook - Mountaineer (Bluffs)

    Food and Beverage - BOH
    Food and Beverage

    Apply Now

    Job Title: Line Cook (Chef de Partie)

    Reports To: Sous Chef/Chef de Cuisine

    Department: F&B, Kitchen

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview:  Efficiently prepares menu items using standardized recipes and presentations for dining room service

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Set up and maintain station
    • Completion of HACCP Logs
    • Make sure all equipment is clean such as stovetop, grill, griddle, pizza oven etc
    • Use standard recipes and presentations as indicated
    • Prepare food for dining room service
    • Proper and safe handling of food and equipment
    • Keep work areas clean and sanitized at all times
    • Prepare station for next shift and complete prep lists
    • Wrap, label, and date all food products
    • Prep food as needed and for following shift
    • Prepare freezer pulls for following shift
    • Prepare prep list for following shift
    • Other duties as assigned

    Requirements

    • 2 years of kitchen experience
    • Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card or ServSafe)
    • Knowledge of proper FIFO and rotation procedures
    • Ability to operate standard kitchen equipment
    • Ability to safely lift and maneuver 50 lbs
    • Bending and lifting required
    • Communication skills required to work well with kitchen and service staff to insure excellent customer service
    • Ability to work as a team member

    Uniform

    • Jackets, pants, apron, and hat provided.
    • Employee needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • Prep Cook - Mountaineer (Bluffs)

    Food and Beverage - BOH
    Food and Beverage

    Apply Now

    Job Title: Prep Cook

    Reports To: Sous Chef/Chef de Cuisine

    Department: F&B, Kitchen

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview:  To support front-line cooks by preparing foods and maintaining adequate stock for current production levels

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Follow and complete prep list each shift
    • Use standard recipes and presentations as indicated
    • Prep food on demand for front line
    • Proper and safe handling of food and equipment
    • Keep work areas clean and sanitized at all times
    • Maintain standard par stocks
    • Prepping raw foods for use in final plate presentations
    • Prepare station for next shift
    • Wrap, label, and date all food products
    • Update prep list for following shift
    • Assist with receiving deliveries
    • Other duties as assigned

    Requirements

    • Prior kitchen experience
    • Knowledge of proper and up to date food handling and health standards (Alaska Food Worker Card or  ServSafe)
    • Knowledge of proper FIFO and rotation procedures
    • Ability to operate standard kitchen equipment
    • Ability to safely lift and maneuver 50 lbs
    • Bending and lifting required
    • Communication skills required to work well with kitchen and service staff to insure excellent customer service
    • Ability to work as a team member

    Uniform

    • Jackets, pants, apron, and hat provided.
    • Employee needs to provide comfortable black non-skid closed toe black shoes, black socks, and white undershirts
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift

     

    View Job Description
  • Restaurant Manager - Mountaineer (Bluffs)

    Food and Beverage - FOH
    Food and Beverage

    Apply Now

    Job Title: Restaurant Supervisor

    Reports To: F&B Director

    Department: F&B

    FLSA Status:  Salaried/Exempt

    Supervises: Restaurant and bar staff

    Overview:  Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation related to restaurant operations.

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
    • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
    • Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
    • Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
    • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
    • Make employment and termination decisions consistent with federal and state laws; consult F&B Director for guidelines; consult Director of Lodging, Assistant General manager and/or Human Resources as needed  
    • Fill in where needed to ensure guest service standards and efficient operations.
    • Continually strengthen staff in all areas of professional development.
    • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
    • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
    • Ensure that all products are received in correct unit count and condition and that deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
    • Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
    • Schedule labor as required by anticipated business activity while ensuring that all positions are staffed as needed and that labor cost objectives are met.
    • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
    • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
    • Provide advice and suggestions to F&B Director as needed.

    Requirements

    • Be at least 21 years of age.
    • Be able to communicate and understand the predominant language(s) of the guests and restaurant’s trading area.
    • Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.
    • Possess excellent basic math skills and have the ability to operate a cash register or POS system.
    • Be able to work in a standing position for long periods of time (up to 5 hours).
    • Be able to reach, bend, stoop and frequently lift up to 50 pounds.
    • Must have the stamina to work 50 to 60 hours per week.
    • Must complete ServSafe training or other food safety training as required.
    • Employee must be able to follow safe operating procedures and maintain a safe work environment.

    Uniform

    • Shirts and nametag will be provided
    • Employee needs to provide black pants (not jeans), black socks, black non-slip closed toe shoes and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift

     

    View Job Description
  • Landscaper

    Maintenance
    Maintenance

    Apply Now

    Job Title: Landscaper   

    Reports To: Maintenance Manager/Maintenance Asst. Mgr

    Department: Maintenance

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview: Responsible for the daily landscaping of lodge and hotel property

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Do walk-through of grounds
    • Be proactive in finding solutions for problems and for improving the property
    • Look for and pickup trash: at dumpsters, parking lots, on lodge trails, decks and employee housing
    • Follow all safety guidelines and precautions
    • Practice the safe use and handling of all tools and equipment
    • Cut, pile and stock firewood as necessary
    • Water and fertilize indoor plans per guidelines 
    • Water, weed and fertilize outside plants, flower beds and lawns per guidelines
    • Mow and trim lawns per guidelines
    • Perform equipment cleaning and maintenance per guidelines
    • Keep clean and maintain main front steps, roadway and ditches
    • Install mosquito donuts as necessary
    • Respond to maintenance requests when assigned
    • Assist with maintenance projects
    • Work closely with all lodge departments to provide excellent customer service
    • Other duties as assigned

    Requirements

    • Previous maintenance or landscaping experience preferred
    • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
    • Self-motivated, detail oriented and a positive customer service attitude
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to communicate effectively with coworkers and guests
    • Ability to stand 8 hours
    • Work approximately 40-48 hours per week
    • Willing to work long hours, various shifts, split shifts, and on holidays and weekends
    • Able to make sound judgments and anticipate problems
    • Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up
    • Ability to lift fifty pounds, Requires bending, lifting, folding and stair climbing

    Uniform

    • Shirts and nametag will be provided  
    • Employee needs to provide black pants (not athletic pants), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift

     

    View Job Description
  • Employee Housing Assistant

    Housing
    Overhead

    Apply Now

    Job Title: Employee Housing Assistant

    Reports To: Employee Housing Manager

    Department: Employee Housing

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview: Oversee daily operations, planning, organization, cleaning, and safety of employee housing.

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Assist Housing Manager with Preparing, Planning, and Organizing employee arrivals, Assists Housing Manager with employee departures, checkouts and cleaning
    • To protect the Lodge and Hotel properties, our employees and guests against unsafe situations, fire, theft, vandalism and illegal entry
    • Maintains the highest possible security through physical presence, lock down and surveillance throughout shift; Completion of incident reports for trespass, suspicious behavior, vandalism, accident, theft and for rules violation by employees
    • Prepares and submits detailed daily security reports and activity logs
    • Ensures that Employee Housing paperwork is complete and accurate
    • Conduct regular inspections of employee housing and the surrounding grounds/area, Ensures the cleanliness of public areas in Employee Housing as well as individual rooms
    • Prepares housing and linen for arrivals and departures, Ensures that housing is prepared for the beginning of the season and is properly shut down for the season
    • Acts as a support system to employees in housing, Remains fair and neutral
    • Control the access of employees and visitors or guests into and out of the building in restricted areas as necessary
    • Assists Housing Manger with inventory and purchases for the Employee Housing department
    • Notify supervisor and other appropriate personnel, or authorities, such as fire department or police of any emergency, equipment failure or unusual occurrences
    • Actively involved in the planning and preparation of employee activities and events
    • Submit Maintenance Requests for repair when necessary
    • Assist with Emergency Preparedness
    • Assist with General Fire Alarm Response procedures when on duty
    • Address safety issues; investigate threats to persons or property. Notify law enforcement as warranted. Call the General Manager prior to notifying law enforcement unless critical. 
    • Other duties as assigned

    Requirements

    • Knowledgeable regarding action to take in emergency situations and workplace violence
    • Must be 21 years of age or older, have a valid Driver’s License and an approvable driving record
    • The ability to work as a team, with various personalities and cultures, and with a positive attitude, Ability to handle conflict in a positive manner
    • Ability to work independently, is self-motivated, detail oriented and has the ability to create a positive environment through strong leadership
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to communicate effectively and with a high sense of integrity with coworkers, employees and guests
    • Make sound judgments and anticipates issues and opportunities
    • Ensure proper hiring, firing and daily labor meet State and Federal regulations
    • Ability to stand 8 hours
    • Work approximately 40-48 hours per week
    • Willing to work long hours, various shifts, split shifts, on call shifts, and on holidays and weekends
    • Able to make sound judgments and anticipate problems
    • Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up
    • Ability to lift fifty pounds, Requires bending, lifting, folding and stair climbing
    • CPR and/or First Aid training desirable

    Uniform

    • Business Casual
    • Employee needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift

     

    View Job Description
  • Housing Attendant/Public Area

    Housing
    Overhead
    View Job Description
  • Bell Staff - Bluffs

    Guest Services
    Rooms/Guest Services

    Apply Now

    Job Title: Bell Staff

    Reports To: Bell Captain

    Department: Rooms

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview:  Responsible for greeting guests upon arrival to the property. Assist guests in the lodge and hotel with luggage and escort them to their room if needed. Offer assistance with the logistics of check in and check out.  Gives out information and direction as needed on hotel activities, facilities, the area of interest, and transportation.  

     

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Provide excellent customer service to customers and other team members
    • Make sound judgments and anticipate issues and opportunities
    • Handle comments, complaints and concerns with a high level of efficiency and in the best interest of the guest
    • Work closely with all departments to ensure overall guest satisfaction
    • Ensure that guests’ special needs are met
    • Greet arriving/departing guests in a professional and pleasant manner
    • Be knowledgeable of daily functions or activities occurring at the lodge/hotel and in the Denali area in order to assist guests
    • Familiarize guests with local activities and lodge/hotel services
    • Works closely and facilitates information to the Front Desk Staff and Guest Services
    • Keep work areas clean, neat and organized
    • Attend staff meetings
    • Coordinates all bag pulls with Front Desk, Group Desk and Tour Directors, documenting the time with the Front Desk on the bag pull sheets
    • Inform Supervisor of any additional needs to carry out duties
    • Responsible for assisting hotel guests with luggage during check-in/check-out process
    • Provide the storage of luggage for guests
    • Provide bell cart transportation to guest rooms as requested
    • Ensure that all guests’ luggage is safely stored and transported to/from assigned destination.  Assist with any lost, missing, “no name”, etc. luggage.
    • Correctly tag luggage to be stored
    • Ensure that the guest shuttle is clean and well maintained
    • Deliver messages or items as requested
    • Monitor lobbies for cleanliness and remove trash as necessary
    • Follow all policies and procedures set forth in the Driver Training/Procedure Manual
    • Complete a Vehicle Inspection Report and turn in to Front Desk
    • Wash, vacuum and service vehicles at the beginning and end of shift
    • Report any safety issues immediately to Supervisor
    • Other duties as assigned

    Requirements

    • Previous Bell Staff experience is preferred
    • Previous customer service experience
    • Must be a “people person” who thrives on public contact
    • Self motivated, detail oriented and has a positive customer service attitude
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to communicate effectively with coworkers and guests
    • Ability to stand 8 hours
    • Work approximately 32-48 hours per week
    • Willing to work long hours, various shifts, split shifts, and on holidays and weekends
    • Be an assertive, confident decision maker and problem solver
    • Able to make sound judgments, anticipate issues and opportunities
    • Ability to work independently and as part of a team with a positive attitude
    • Requires bending, lifting, and stair climbing.  Ability to lift fifty pounds.
    • Must be 21 or over with a valid drivers license and clean driving record, unless approved by the Hiring Manager

    Uniform

    • Shirts and name tag will be provided  
    • Employee needs to provide black pants (not jeans), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • Courtesy Driver - CDL Required

    Guest Services
    Rooms/Guest Services

    Apply Now

    Job Title: Shuttle Driver

    Reports To: Transportation Manager

    Department: Transportation

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview: Responsible for the daily operation of the shuttles.  Safely transports guests and luggage.

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Provide excellent customer service to customers and other team members
    • Work with all staff to provide prompt service and customer satisfaction
    • Make sound judgments and anticipate issues and opportunities
    • Handle comments, complaints and concerns with a high level of efficiency and in the best interest of the guest
    • Ensure that guests’ special needs are met, and all safety measures are being followed
    • Greet arriving/departing guests in a professional and pleasant manner
    • Be knowledgeable of daily functions or activities occurring at the lodge/hotel and in area in order to answer guests’ questions
    • Familiarize guests with local activities and lodge/hotel services
    • Works closely and facilitates information to the Front Desk Staff and Bell Staff to assure that guest needs and information are communicated effectively
    • Follows schedule times and routes, responds to Front Desk calls on an as need basis
    • Display effective communication skills and a high sense of integrity
    • Keep work areas clean, neat and organized
    • Follow all policies and procedures set forth in the Driver Training/Procedure Manual as well as State, Federal and DOT laws and regulations
    • Complete a Vehicle Inspection Report and turn in to Front Desk
    • Fuel, wash, vacuum and service vehicles at the beginning and end of shift
    • Perform light maintenance duties, Report larger maintenance requests to maintenance
    • Keeps proper fuel and maintenance records
    • Assist in various departments when transfers are not required, Assists other departments in transporting of linen, food, supplies, etc.
    • Other duties as assigned

    Requirements

    • Must be 21 or over with a Commercial driver’s license with a passenger endorsement, have a clean driving record, have a health certificate
    • Previous Shuttle Driving experience is preferred, Previous customer service experience
    • Must be a “people person” who thrives on public contact
    • Self motivated, detail oriented and has a positive customer service attitude
    • Knowledge of the Denali Park area and the state of Alaska is desirable
    • Be an assertive, confident decision maker and problem solver
    • Able to make sound judgments, anticipate issues and opportunities
    • Ability to pass a pre-employment and random drug test(s)
    • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
    • Self-motivated, detail oriented and a positive customer service attitude
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to communicate effectively with coworkers and guests
    • Ability to stand 8 hours
    • Work approximately 40-48 hours per week, with shifts starting as early as 4am and ending as late as 12am
    • Willing to work long hours, various shifts, split shifts, and on holidays and weekends
    • Able to make sound judgments and anticipate problems
    • Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up
    • Ability to lift fifty pounds, Requires bending, lifting, folding and stair climbing
    • CPR and/or First Aid training desirable

    Uniform

    • Shirts and name tag will be provided  
    • Employee needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • Denali Reservations

    Front Desk
    Rooms/Guest Services
    View Job Description
  • Guest Service Agent - Bluffs

    Front Desk
    Rooms/Guest Services

    Apply Now

    Job Title: Guest Service Agent

    Reports To: Front Office Manager or Director of Front Office Operations

    Department: Rooms

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview: Responsible for the daily operations of the Front Desk. 

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Provide excellent customer service to guests and other team members
    • Make sound judgments and anticipate issues and opportunities
    • Handle comments, complaints and concerns with a high level of efficiency and in the best interest of the guest
    • Work closely with all other departments to ensure prompt service and overall guest satisfaction
    • Ensure that guests’ special needs are met
    • Greet arriving/departing guests in a professional and pleasant manner
    • Be knowledgeable of daily functions or activities occurring at the lodge/hotel and in the Denali area in order to familiarize guests and answer their questions
    • Works closely with and facilitate information between Front Desk staff, Housekeeping staff, Bell staff, and Food and Beverage staff to assure that guest needs and information are communicated effectively
    • Serves as the central information center for all lodge operations
    • Accounts for monies collected and goods sold.  Perform basic accounting and cash handling procedures
    • Reconcile guest folios ensuring all charges are correct and accurate
    • Responsible for obtaining valid form of payment upon arrival
    • Keep work area and Front Desk area clean, neat and organized
    • Coordinates all bag pulls with Front Desk, Bell staff, Group Desk and Tour Directors, documenting the time on the bag pull sheets
    • Ensure bag pull times are correctly spaced with none overlapping
    • Inform Supervisor of additional needs required to carry out duties
    • Monitor lobbies for cleanliness and remove trash as necessary
    • Responsible for assisting guests with reservations, check-in, check-out, and general requests
    • Keep all Front Desk reports current
    • Perform wake up calls and answer guest questions
    • Provide housekeeping with an accurate list of check-outs, stay-overs, and early arrivals
    • Inform Guest Services of transportation needs
    • Responsible for answering phones, assisting guests with reservations and answering questions
    • Provide thorough notes and accurate data entry
    • Run end of shift reports
    • Relay important messages/maintenance requests/guest requests to the appropriate department
    • Obtain goals set by the Front Desk Manager
    • Other duties as assigned

    Requirements

    • Experience working in the tourism/hospitality industry
    • Previous customer service experience
    • Effective communication skills and a high sense of integrity
    • Must be a “people person” who thrives on public contact
    • Communicate in a positive manner via phone, fax and email with guests, coworkers, potential customers, travel agents, tour directors, and tour operators
    • Possess time management skills, the ability to multi-tasks and work efficiently under pressure
    • Computer and cash handling skills
    • Familiarity with basic office equipment operation
    • Be an assertive, confident decision maker and problem solver
    • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
    • Self-motivated, detail oriented and a positive customer service attitude
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to stand 8 hours
    • Work approximately 40-48 hours per week
    • Willing to work long hours, various shifts, split shifts, and on holidays and weekends
    • Able to make sound judgments and anticipate problems
    • Ability to lift fifty pounds, Requires bending, lifting, folding and stair climbing
    • CPR and/or First Aid training desirable

    Uniform

    • Shirts and name tag will be provided  
    • Employee needs to provide black pants (not jeans), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • Guest Service Agent - Grande

    Front Desk
    Rooms/Guest Services

    Apply Now

    Job Title: Guest Service Agent

    Reports To: Front Office Manager or Director of Front Office Operations

    Department: Rooms

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview: Responsible for the daily operations of the Front Desk. 

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Provide excellent customer service to guests and other team members
    • Make sound judgments and anticipate issues and opportunities
    • Handle comments, complaints and concerns with a high level of efficiency and in the best interest of the guest
    • Work closely with all other departments to ensure prompt service and overall guest satisfaction
    • Ensure that guests’ special needs are met
    • Greet arriving/departing guests in a professional and pleasant manner
    • Be knowledgeable of daily functions or activities occurring at the lodge/hotel and in the Denali area in order to familiarize guests and answer their questions
    • Works closely with and facilitate information between Front Desk staff, Housekeeping staff, Bell staff, and Food and Beverage staff to assure that guest needs and information are communicated effectively
    • Serves as the central information center for all lodge operations
    • Accounts for monies collected and goods sold.  Perform basic accounting and cash handling procedures
    • Reconcile guest folios ensuring all charges are correct and accurate
    • Responsible for obtaining valid form of payment upon arrival
    • Keep work area and Front Desk area clean, neat and organized
    • Coordinates all bag pulls with Front Desk, Bell staff, Group Desk and Tour Directors, documenting the time on the bag pull sheets
    • Ensure bag pull times are correctly spaced with none overlapping
    • Inform Supervisor of additional needs required to carry out duties
    • Monitor lobbies for cleanliness and remove trash as necessary
    • Responsible for assisting guests with reservations, check-in, check-out, and general requests
    • Keep all Front Desk reports current
    • Perform wake up calls and answer guest questions
    • Provide housekeeping with an accurate list of check-outs, stay-overs, and early arrivals
    • Inform Guest Services of transportation needs
    • Responsible for answering phones, assisting guests with reservations and answering questions
    • Provide thorough notes and accurate data entry
    • Run end of shift reports
    • Relay important messages/maintenance requests/guest requests to the appropriate department
    • Obtain goals set by the Front Desk Manager
    • Other duties as assigned

    Requirements

    • Experience working in the tourism/hospitality industry
    • Previous customer service experience
    • Effective communication skills and a high sense of integrity
    • Must be a “people person” who thrives on public contact
    • Communicate in a positive manner via phone, fax and email with guests, coworkers, potential customers, travel agents, tour directors, and tour operators
    • Possess time management skills, the ability to multi-tasks and work efficiently under pressure
    • Computer and cash handling skills
    • Familiarity with basic office equipment operation
    • Be an assertive, confident decision maker and problem solver
    • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
    • Self-motivated, detail oriented and a positive customer service attitude
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to stand 8 hours
    • Work approximately 40-48 hours per week
    • Willing to work long hours, various shifts, split shifts, and on holidays and weekends
    • Able to make sound judgments and anticipate problems
    • Ability to lift fifty pounds, Requires bending, lifting, folding and stair climbing
    • CPR and/or First Aid training desirable

    Uniform

    • Shirts and name tag will be provided  
    • Employee needs to provide black pants (not jeans), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • Guest Services Lead (Bluffs)

    Front Desk
    Rooms/Guest Services

    Apply Now

    Job Title: Guest Service Agent Lead

    Reports To: Front Office Manager or Director of Front Office Operations

    Department: Rooms

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview: Responsible for the daily operations of the Front Desk. 

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Provide excellent customer service to guests and other team members
    • Make sound judgments and anticipate issues and opportunities
    • Work with all staff to provide prompt service and customer satisfaction
    • Make sound judgments and anticipate problems
    • Handle comments, complaints and concerns with a high level of efficiency and in the best interest of the guest
    • Work closely with all other departments to ensure prompt service and overall guest satisfaction
    • Ensure that guests’ special needs are met
    • Greet arriving/departing guests in a professional and pleasant manner
    • Be knowledgeable of daily functions or activities occurring at the lodge/hotel and in the Denali area in order to familiarize guests and answer their questions
    • Familiarize guests with local activities and lodge/hotel services
    • Works closely with and facilitate information between Front Desk staff, Housekeeping staff, Bell staff, and Food and Beverage staff to assure that guest needs and information are communicated effectively
    • Serves as the central information center for all lodge operations
    • Accounts for monies collected and goods sold.  Perform basic accounting and cash handling procedures
    • Reconcile guest folios ensuring all charges are correct and accurate
    • Responsible for obtaining valid form of payment upon arrival
    • Display effective communication skills and a high sense of integrity
    • Keep work area and Front Desk area clean, neat and organized
    • Coordinates all bag pulls with Front Desk, Bell staff, Group Desk and Tour Directors, documenting the time on the bag pull sheets
    • Possess the knowledge and ability to cover all positions for training and in the event of an unexpected absence
    • Ensure bag pull times are correctly spaced with none overlapping
    • Inform Supervisor of additional needs required to carry out duties
    • Monitor lobbies for cleanliness and remove trash as necessary
    • Responsible for assisting guests with reservations, check-in, check-out, and general requests
    • Keep all Front Desk reports current
    • Perform wake up calls and answer guest questions
    • Provide housekeeping with an accurate list of check-outs, stay-overs, and early arrivals
    • Inform Guest Services of transportation needs
    • Responsible for answering phones, assisting guests with reservations and answering questions
    • Provide thorough notes and accurate data entry
    • Run end of shift reports
    • Relay important messages/maintenance requests/guest requests to the appropriate department
    • Obtain goals set by the Front Desk Manager
    • Other duties as assigned

    Requirements

    • Experience working in the tourism/hospitality industry
    • Must have a minimum of 1 year of Front Desk experience in a hotel
    • Manager or supervisor experience, Previous customer service experience
    • Effective communication skills and a high sense of integrity
    • Must be a “people person” who thrives on public contact
    • Communicate in a positive manner via phone, fax and email with guests, coworkers, potential customers, travel agents, tour directors, and tour operators
    • Possess time management skills, the ability to multi-tasks and work efficiently under pressure
    • Computer and cash handling skills
    • Familiarity with basic office equipment operation
    • Be an assertive, confident decision maker and problem solver
    • Computer and Cash handling skills
    • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
    • Self-motivated, detail oriented and a positive customer service attitude
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to stand 8 hours
    • Familiarity with basic office equipment operation
    • Work approximately 40-48 hours per week
    • Must be willing to work all shifts.
    • Willing to work long hours, various shifts, split shifts, and on holidays and weekends
    • Able to make sound judgments and anticipate problems
    • Ability to lift fifty pounds, Requires bending, lifting, folding and stair climbing
    • CPR and/or First Aid training desirable

    Uniform

    • Shirts and name tag will be provided  
    • Employee needs to provide black pants (not jeans), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • Houseman - Grande

    Housekeeping
    Rooms/Guest Services

    Apply Now

    Job Title: Houseman

    Reports To: Housekeeping Manager

    Department: Rooms

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview:  Transporting linens and supplies while supporting guest rooms from the laundry department.  Acts quickly to guest’s requests for items or issues in their room. Clean all public areas including restrooms. Collect and dispose of trash in the designated area.

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Work with all staff to provide prompt service and customer satisfaction
    • Ensure that guests’ special needs are met
    • Works closely with housekeeping to make certain guest needs are known
    • Display effective communication skills and a high sense of integrity
    • Keep work areas clean, neat and organized
    • Obtain goals set by the Housekeeping Manager
    • Ensure that every public are is cleaned to the high standards of the lodge
    • Re-stock inventory as needed, Collects, transports, delivers and picks up linen
    • Report maintenance problems and fill out appropriate forms
    • Follow trained procedures of chemical use, cleaning procedures
    • Attends to guest calls and requests, Delivers and collects items to guest rooms (cribs/rollaway bed/extra linens etc...)
    • Assists the entire housekeeping department as well as other departments of the hotel with trash removal, cleanliness and miscellaneous tasks
    • Other duties as assigned

    Requirements

    • Housekeeping experience is preferred
    • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
    • Self-motivated, detail oriented and a positive customer service attitude
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to communicate effectively with coworkers and guests
    • Ability to stand 8 hours
    • Work approximately 40-48 hours per week
    • Willing to work long hours, various shifts, split shifts, and on holidays and weekends
    • Able to make sound judgments and anticipate problems
    • Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up
    • Ability to lift fifty pounds, Requires bending, lifting, folding and stair climbing
    • CPR and/or First Aid training desirable

    Uniform

    • Shirts and name tag will be provided  
    • Employee needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • Impressionist (Welcome Team/Tour Desk Sales)

    Tour Desk/Concierge
    Rooms/Guest Services

    Apply Now

    What is an Impressionist and will I be doing impressions?

    No! Your job is not to make silly impressions (unless you really want to).

    The Impressionist position is a fun combination of concierge and front desk with a focus on above and beyond customer service. The impressionist is one of the first hotel team members to greet guests as they arrive and make the first “Impression” with the guests!  The Impressionist team provides hotel guests with unexpected hospitality to ensure their stay is a once in a lifetime experience.

     

    What will I be doing as an Impressionist?

    • Provides guests with information about Denali National Park and local area
    • Make guest reservations for bus tours inside Denali National and other local tour attractions
    • Become familiar with local tour operators by attending familiarization trips
    • Delivers unique gifts to guests celebrating special occasion(s) at the hotel
    • Greet arriving guests at the train station and inform them about the amenities provided  at the hotel in a professional and pleasant manner
    • Work closely and facilitate information with other departments to ensure guest satisfaction
    • Answer phone calls and respond to guest emails in a timely manner
    • Handles comments, guest complaints, and concerns with a high level of efficiency
    • Create work relationships with tour directors arriving at the hotel with their group
    • Keep work area and lobby clean, neat, and organized at all times
    • Perform cash and credit card handling procedures

    Requirements:

    • Willing to work holidays, long hours, and remain flexible with their schedule
    • Work approximately 40-48 hours per week
    • Ability to stand 8 hours, be able to bend, lift, and climb stairs
    • Must be a “people person” who thrives on public contact
    • Be an assertive, confident decision maker and problem solver
    • Effective communication skills and a high sense of integrity
    • Communicate in a positive manner via phone, fax and email with guests, coworkers, potential clients, travel agents and tour directors
    • Possess time management skills, the ability to multi-tasks and work efficiently under pressure
    • Computer and cash handling skills
    • Familiarity with basic office equipment operation
    • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
    • Self-motivated, detail oriented and a positive customer service attitude
    • Able to make sound judgments and anticipate problems

    Desirable:

    • Bilingual is a plus
    • Experience working in the tourism/hospitality industry or in a related industry
    • Previous customer service experience

    Responsibilities:

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    First Impressions:

    • As an Impressionist, we create the first impression of the hotel. It is important to maintain a clean and neat appearance to present a professional image to our guests.  How our appearances look can convey a message to others that can be distracting to the guest when you are trying to provide excellent customer service. We are not trying to suppress individuality but we should remember that the public eye sees us a representative of the hotels.

    Please keep in mind to have hair color natural, facial hair trimmed and tidy, no facial piercings and cover any visible tattoos.

    Uniform:

    • Uniform shirts, vest, jacket and name badge will be provided.
    • Employee is responsible for providing black dress pants (no jeans, leggings, or yoga pants).
    • Employee is responsible for providing comfortable black closed toe shoes and black socks. Employee may wear black rain boots on colder days. This position requires to stand and walk for at least 8-10 hours per day, so comfortable shoes is key!
    • Employee is responsible to arrive to work with a clean and wrinkle free uniform.
    View Job Description
  • Laundry Attendant - Bluffs

    Housekeeping
    Rooms/Guest Services

    Apply Now

    Job Title: Laundry Attendant

    Reports To: Housekeeping Manager

    Department: Rooms

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview: Responsible for the daily operations of the Laundry department

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Work with all staff to provide prompt service and customer satisfaction
    • Make sound judgments and anticipate issues and opportunities
    • Ensure that guests’ special needs are met
    • Works closely with housekeeping staff to make sure guest’ needs are known
    • Display effective communication skills and a high sense of integrity
    • Keep work areas clean, neat and organized
    • Attend meetings and obtain goals set by the managers
    • Inform supervisor of inventory and ordering needs
    • Spot treat, iron, launder, fold, and organize all lodge and hotel linens
    • Pick up and drop off laundry at laundry facility.
    • Distribute housekeeping deliveries
    • Coordinate the daily laundering of lodge linens
    • Fill linen orders
    • Maintain inventories
    • Safely operate, clean and maintain laundry equipment
    • Follow standardized laundry procedures
    • Report maintenance problems and fill out appropriate forms
    • Follow trained procedures of chemical use and cleaning procedures
    • Complete team side work
    • Other duties as assigned

    Requirements

    • Laundry experience is preferred
    • Possess time management skills with the ability to handle multiple tasks and work efficiently under pressure
    • Ability to communicate effectively with coworkers and guests
    • Familiarity with basic laundry equipment
    • Able to make sound judgments and anticipate problems
    • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
    • Self-motivated, detail oriented and a positive customer service attitude
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to communicate effectively with coworkers and guests
    • Ability to stand 8 hours
    • Work approximately 40-48 hours per week
    • Willing to work long hours, various shifts, split shifts, and on holidays and weekends
    • Able to make sound judgments and anticipate problems
    • Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up
    • Ability to lift fifty pounds, Requires bending, lifting, folding and stair climbing

    Uniform

    • Shirts and name tag will be provided  
    • Employee needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • Laundry Attendant - Grande

    Housekeeping
    Rooms/Guest Services

    Apply Now

    Job Title: Laundry Attendant

    Reports To: Housekeeping Manager

    Department: Rooms

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview: Responsible for the daily operations of the Laundry department

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Work with all staff to provide prompt service and customer satisfaction
    • Make sound judgments and anticipate issues and opportunities
    • Ensure that guests’ special needs are met
    • Works closely with housekeeping staff to make sure guest’ needs are known
    • Display effective communication skills and a high sense of integrity
    • Keep work areas clean, neat and organized
    • Attend meetings and obtain goals set by the managers
    • Inform supervisor of inventory and ordering needs
    • Spot treat, iron, launder, fold, and organize all lodge and hotel linens
    • Pick up and drop off laundry at laundry facility.
    • Distribute housekeeping deliveries
    • Coordinate the daily laundering of lodge linens
    • Fill linen orders
    • Maintain inventories
    • Safely operate, clean and maintain laundry equipment
    • Follow standardized laundry procedures
    • Report maintenance problems and fill out appropriate forms
    • Follow trained procedures of chemical use and cleaning procedures
    • Complete team side work
    • Other duties as assigned

    Requirements

    • Laundry experience is preferred
    • Possess time management skills with the ability to handle multiple tasks and work efficiently under pressure
    • Ability to communicate effectively with coworkers and guests
    • Familiarity with basic laundry equipment
    • Able to make sound judgments and anticipate problems
    • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
    • Self-motivated, detail oriented and a positive customer service attitude
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to communicate effectively with coworkers and guests
    • Ability to stand 8 hours
    • Work approximately 40-48 hours per week
    • Willing to work long hours, various shifts, split shifts, and on holidays and weekends
    • Able to make sound judgments and anticipate problems
    • Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up
    • Ability to lift fifty pounds, Requires bending, lifting, folding and stair climbing

    Uniform

    • Shirts and name tag will be provided  
    • Employee needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • Lead Impressionist (Welcome Team/Tour Desk Sales)

    Tour Desk/Concierge
    Rooms/Guest Services

    Apply Now

    What exactly is an Impressionist:

    The Impressionist position is a fun combination of concierge and front desk with a focus on above and beyond customer service. The impressionist is one of the first hotel team members to greet guests as they arrive and make the first “Impression” with the guests!  The Impressionist team provides hotel guests with unexpected hospitality to ensure their stay is a once in a lifetime experience.

    Lead Impressionist Job Summary:

    The Lead Impressionist will lead, inspire, and motivate a team to create a professional and energetic environment in the workplace. The Lead Impressionist will work alongside the team to accomplish sales goals, provide excellent customer service to all guests from different cultures and backgrounds, assists with guest reservations for local tours and activities, and provide information about Denali National Park and Alaska. The Lead Impressionist will also be responsible for creating the teams weekly work schedule.   

    What will I be doing as a Lead Impressionist?

    • Lead and motivate a team of eight with a positive and energetic attitude
    • Review daily arrivals of tour groups and number of train guests to create a weekly work schedule for the team
    • Reports to the sales manager about daily operations
    • Become familiar with local tour operators by attending familiarization trips
    • Responds comments, guest complaints, and concerns with a high level of efficiency
    • Works collaboratively and professionally with fellow co-workers, supervisors, and other departments
    • Provides guests with information about Denali National Park and local area
    • Make guest reservations for bus tours inside Denali National and other local tour attractions
    • Greet arriving guests at the train station with the impressionist team
    • Deliver unique gifts to guests celebrating special occasion(s) at the hotel
    • Answer phone calls and respond to guest emails in a timely manner
    • Create work relationships with tour directors arriving at the hotel with their group
    • Keep work area and lobby clean, neat, and organized at all times

    Requirements:

    • Experience working in the tourism/hospitality industry or in a related industry
    • Self-motivated, detail oriented and a positive customer service attitude
    • Willing to work holidays, long hours, and remain flexible with their schedule
    • Work approximately 40-48 hours per week
    • Ability to stand 8 hours, able to lift, bend, and climb stairs
    • Be an assertive, confident, decision maker, and problem solver
    • Must be a “people person” who thrives on public contact
    • Previous customer service experience
    • Communicate in a positive manner via phone, fax and email with guests, coworkers, potential clients, travel agents and tour directors
    • Possess time management skills, the ability to multi-task, and work efficiently under pressure
    • Perform cash and credit card handling procedures
    • Familiarity with basic office equipment operation
    • The ability to work independently as well as part of a team with various personalities and cultures, and with a positive attitude
    • Able to make sound judgments and anticipate problems

    Desirable:

    • Bilingual
    • Currently pursuing or already obtained a degree in hospitality/tourism, or a similar concentration
    • Knowledge of Denali National Park, the local area, and Alaska
    • Has had previous leadership roles
    • Social media and basic computer skills

    Responsibilities:

    • Provide excellent customer service to our guests
    • Must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    First Impressions:

    • As an Impressionist, we create the first impression of the hotel. It is important to maintain a clean and neat appearance to present a professional image to our guests.  How our appearances look can convey a message to others that can be distracting to the guest when you are trying to provide excellent customer service. We are not trying to suppress individuality but we should remember that the public eye sees us a representative of the hotels.

    Please keep in mind to have hair color natural, facial hair trimmed and tidy, no facial piercings and cover any visible tattoos.

    Uniform:

    • Uniform shirts, vest, jacket and name badge will be provided.
    • Employee is responsible for providing black dress pants (no jeans, leggings, or yoga pants).
    • Employee is responsible for providing comfortable black closed toe shoes and black socks. Employee may wear black rain boots on colder days. This position requires you to stand and walk for at 8-10 hours per day, so comfortable shoes are key!
    • Employee is responsible to arrive to work with a clean and wrinkle free uniform.

    View Job Description
  • Night Auditor - Bluffs

    Front Desk
    Rooms/Guest Services

    Apply Now

    Job Title: Night Auditor

    Reports To: Front Office Manage

    Department: Rooms

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview: Responsible for the nightly operations of the Front Desk, running all end of day reports, and balancing accounts for all departments of the hotel

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Provide excellent customer service to guests and other team members
    • Make sound judgments and anticipate issues and opportunities
    • Handle comments, complaints and concerns with a high level of efficiency and in the best interest of the guest
    • Work closely with all other departments to ensure prompt service and overall guest satisfaction
    • Ensure that guests’ special needs are met
    • Greet arriving/departing guests in a professional and pleasant manner
    • Be knowledgeable of the daily functions and activities occurring at the hotel/lodge and in the Denali area in order to familiarize guests and answer their questions
    • Familiarize guests with local activities and lodge/hotel services
    • Works closely with and facilitate information between the Front Desk Staff and all other departments to assure that guest needs are met and information is communicated effectively
    • Serves as the central information center for all lodge operations
    • Account for monies collected and goods sold.  Perform basic accounting and cash handling procedures
    • Reconcile guest folios ensuring all charges are correct and accurate
    • Responsible for obtaining valid form of payment upon guests arrival
    • Keep work area and Front Desk area clean, neat, and organized
    • Inform Management of additional needs required to carry out duties
    • Monitor lobbies for cleanliness and remove trash as necessary
    • Responsible for assisting guests with reservations, check-in, check-out, and general requests
    • Perform wake up calls and answer guest questions
    • Operate multi-line telephone system, accurately record, and deliver messages
    • Provide thorough notes and accurate data
    • Run end of day reports
    • Properly organize and package the night audit envelope
    • File, organize, copy and distribute all hotel paperwork for management and Anchorage
    • Prepare Front Desk for AM shift
    • Responsible for supervisor keys and signing hotel property keys and radios in and out
    • Responsible for witnessing bank drops and pick-ups
    • Launch and assist with emergency procedures protocol in the event of an emergency
    • Achieve goals set by the Front Desk Manager
    • Other duties as assigned

    Requirements

    • Experience working in the tourism/hospitality industry
    • Previous front desk and customer service experience
    • Must be a “people person” who thrives on public contact
    • Self motivated, detail oriented and has a positive customer service attitude
    • Ability to communicate effectively and in a positive manner via phone, fax and email
    • Possess accounting, computer and cash handling skills
    • Familiarity with basic office equipment operation
    • Graveyard shift
    • Be assertive, a confident decision maker, and a problem solver
    • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to stand 8 hours
    • Work approximately 40-48 hours per week
    • Willing to work long hours, various shifts, split shifts, and on holidays and weekends
    • Able to make sound judgments and anticipate problems
    • Ability to lift fifty pounds, Requires bending, lifting, folding and stair climbing
    • CPR and/or First Aid training desirable

    Uniform

    • Shirts and name tag will be provided  
    • Employee needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • Night Auditor - Grande

    Front Desk
    Rooms/Guest Services

    Apply Now

    Job Title: Night Auditor

    Reports To: Front Office Manage

    Department: Rooms

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview: Responsible for the nightly operations of the Front Desk, running all end of day reports, and balancing accounts for all departments of the hotel

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Provide excellent customer service to guests and other team members
    • Make sound judgments and anticipate issues and opportunities
    • Handle comments, complaints and concerns with a high level of efficiency and in the best interest of the guest
    • Work closely with all other departments to ensure prompt service and overall guest satisfaction
    • Ensure that guests’ special needs are met
    • Greet arriving/departing guests in a professional and pleasant manner
    • Be knowledgeable of the daily functions and activities occurring at the hotel/lodge and in the Denali area in order to familiarize guests and answer their questions
    • Familiarize guests with local activities and lodge/hotel services
    • Works closely with and facilitate information between the Front Desk Staff and all other departments to assure that guest needs are met and information is communicated effectively
    • Serves as the central information center for all lodge operations
    • Account for monies collected and goods sold.  Perform basic accounting and cash handling procedures
    • Reconcile guest folios ensuring all charges are correct and accurate
    • Responsible for obtaining valid form of payment upon guests arrival
    • Keep work area and Front Desk area clean, neat, and organized
    • Inform Management of additional needs required to carry out duties
    • Monitor lobbies for cleanliness and remove trash as necessary
    • Responsible for assisting guests with reservations, check-in, check-out, and general requests
    • Perform wake up calls and answer guest questions
    • Operate multi-line telephone system, accurately record, and deliver messages
    • Provide thorough notes and accurate data
    • Run end of day reports
    • Properly organize and package the night audit envelope
    • File, organize, copy and distribute all hotel paperwork for management and Anchorage
    • Prepare Front Desk for AM shift
    • Responsible for supervisor keys and signing hotel property keys and radios in and out
    • Responsible for witnessing bank drops and pick-ups
    • Launch and assist with emergency procedures protocol in the event of an emergency
    • Achieve goals set by the Front Desk Manager
    • Other duties as assigned

    Requirements

    • Experience working in the tourism/hospitality industry
    • Previous front desk and customer service experience
    • Must be a “people person” who thrives on public contact
    • Self motivated, detail oriented and has a positive customer service attitude
    • Ability to communicate effectively and in a positive manner via phone, fax and email
    • Possess accounting, computer and cash handling skills
    • Familiarity with basic office equipment operation
    • Graveyard shift
    • Be assertive, a confident decision maker, and a problem solver
    • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to stand 8 hours
    • Work approximately 40-48 hours per week
    • Willing to work long hours, various shifts, split shifts, and on holidays and weekends
    • Able to make sound judgments and anticipate problems
    • Ability to lift fifty pounds, Requires bending, lifting, folding and stair climbing
    • CPR and/or First Aid training desirable

    Uniform

    • Shirts and name tag will be provided  
    • Employee needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • Rooms Attendant - Bluffs

    Housekeeping
    Rooms/Guest Services

    Apply Now

    Job Title: Rooms Attendant

    Reports To: Housekeeping Manager

    Department: Rooms

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview:  Responsible for the daily cleaning of the guest rooms.

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Work with all staff to provide prompt service and customer satisfaction
    • Make sound judgments and anticipate issues and opportunities
    • Ensure that guests’ special needs are met
    • Works closely with the housekeeping staff to make certain guest needs are known
    • Display effective communication skills and a high sense of integrity
    • Keep work areas clean, neat and organized
    • Obtain goals set by Housekeeping Managers
    • Ensure that every room is cleaned to the high standards of the lodge and hotel
    • Properly stock housekeeping carts
    • Report maintenance problems and fill out appropriate forms
    • Follow trained procedures of chemical use, cleaning procedures
    • Complete team side work
    • Other duties as assigned

    Requirements

    • Housekeeping experience is preferred
    • Possess time management skills with the ability to handle multiple tasks and work efficiently under pressure
    • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
    • Self-motivated, detail oriented and a positive customer service attitude
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to communicate effectively with coworkers and guests
    • Ability to stand 8 hours
    • Work approximately 40-48 hours per week
    • Willing to work long hours, various shifts, split shifts, and on holidays and weekends
    • Able to make sound judgments and anticipate problems
    • Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up
    • Ability to lift fifty pounds, Requires bending, lifting, folding and stair climbing
    • CPR and/or First Aid training desirable

    Uniform

    • Shirts and name tag will be provided  
    • Employee needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • Rooms Attendant - Grande

    Housekeeping
    Rooms/Guest Services

    Apply Now

    Job Title: Rooms Attendant

    Reports To: Housekeeping Manager

    Department: Rooms

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview:  Responsible for the daily cleaning of the guest rooms.

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Work with all staff to provide prompt service and customer satisfaction
    • Make sound judgments and anticipate issues and opportunities
    • Ensure that guests’ special needs are met
    • Works closely with the housekeeping staff to make certain guest needs are known
    • Display effective communication skills and a high sense of integrity
    • Keep work areas clean, neat and organized
    • Obtain goals set by Housekeeping Managers
    • Ensure that every room is cleaned to the high standards of the lodge and hotel
    • Properly stock housekeeping carts
    • Report maintenance problems and fill out appropriate forms
    • Follow trained procedures of chemical use, cleaning procedures
    • Complete team side work
    • Other duties as assigned

    Requirements

    • Housekeeping experience is preferred
    • Possess time management skills with the ability to handle multiple tasks and work efficiently under pressure
    • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
    • Self-motivated, detail oriented and a positive customer service attitude
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to communicate effectively with coworkers and guests
    • Ability to stand 8 hours
    • Work approximately 40-48 hours per week
    • Willing to work long hours, various shifts, split shifts, and on holidays and weekends
    • Able to make sound judgments and anticipate problems
    • Must  be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up
    • Ability to lift fifty pounds, Requires bending, lifting, folding and stair climbing
    • CPR and/or First Aid training desirable

    Uniform

    • Shirts and name tag will be provided  
    • Employee needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • Rooms Inspector - Bluffs

    Housekeeping
    Rooms/Guest Services

    Apply Now

    Job Title: Rooms Inspector

    Reports To: Housekeeping Manager /Asst Housekeeping Manager

    Department: Rooms

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview: Oversee daily inspections of the guest rooms.  Work with the housekeeping and laundry staff to make sure guest rooms are ready for check in. 

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Work with all staff to provide prompt service and customer satisfaction
    • Make sound judgments and anticipate issues and opportunities
    • Ensure that guests’ special needs are known and met
    • Display effective communication skills and a high sense of integrity
    • Keep work areas clean, neat and organized
    • Provide direction to the Housekeepers
    • Train staff to ensure high level of customer service and efficiency
    • Cover housekeepers during training or absences
    • Maintain safety and security at all times
    • Attend meetings and obtain goals set by the managers
    • Ensure lodge and hotel guest rooms are cleaned and available by check-in
    • Perform inspections to ensure cleanliness is up to standards and expectation of the guest
    • Maintains inventory and notify management of ordering needs
    • Clean and stock housekeeping carts and storage areas
    • Assist with picking-up and dropping-off laundry, Coordinate the daily laundering of lodge linens, Fill linen orders
    • Deliver housekeeping supplies and items as needed
    • Safely operate, clean and maintain laundry equipment, Follow standardized laundry procedures
    • Report maintenance problems and fill out appropriate forms
    • Follow trained procedures of chemical use and cleaning procedures
    • Complete team side work
    • Other duties as assigned

    Requirements

    • Housekeeping experience
    • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
    • Possess people skills to include supervisory skills
    • Train staff appropriately in hospitality
    • Self motivated, detail oriented and a positive customer service attitude
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to communicate effectively with coworkers and guests
    • Familiarity with basic laundry equipment
    • Ability to stand 8 hours
    • Work approximately 40-48 hours per week
    • Willing to work long hours, various shifts, split shifts, and on holidays and weekends
    • Able to make sound judgments and anticipate problems
    • Must be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up
    • Ability to lift fifty pounds, Requires bending, lifting, folding and stair climbing
    • CPR and/or First Aid training desirable

    Uniform

    • Shirts and name tag will be provided  
    • Employee needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description
  • Rooms Inspector - Grande

    Housekeeping
    Rooms/Guest Services

    Apply Now

    Job Title: Rooms Inspector

    Reports To: Housekeeping Manager /Asst Housekeeping Manager

    Department: Rooms

    FLSA Status: Hourly/Non-Exempt

    Supervises: None

    Overview: Oversee daily inspections of the guest rooms.  Work with the housekeeping and laundry staff to make sure guest rooms are ready for check in. 

    Responsibilities

    • All employees must provide excellent customer service to our guests
    • Employees must treat each other with courtesy and respect
    • While working employees must follow all company policies and procedures
    • Employees must obey all state and federal laws
    • Behavior while on the job must be in accordance with the Code of Ethics and Standards of Conduct for all employees
    • It is imperative to be on time and ready for work at the start of the assigned shift

    Duties

    • Work with all staff to provide prompt service and customer satisfaction
    • Make sound judgments and anticipate issues and opportunities
    • Ensure that guests’ special needs are known and met
    • Display effective communication skills and a high sense of integrity
    • Keep work areas clean, neat and organized
    • Provide direction to the Housekeepers
    • Train staff to ensure high level of customer service and efficiency
    • Cover housekeepers during training or absences
    • Maintain safety and security at all times
    • Attend meetings and obtain goals set by the managers
    • Ensure lodge and hotel guest rooms are cleaned and available by check-in
    • Perform inspections to ensure cleanliness is up to standards and expectation of the guest
    • Maintains inventory and notify management of ordering needs
    • Clean and stock housekeeping carts and storage areas
    • Assist with picking-up and dropping-off laundry, Coordinate the daily laundering of lodge linens, Fill linen orders
    • Deliver housekeeping supplies and items as needed
    • Safely operate, clean and maintain laundry equipment, Follow standardized laundry procedures
    • Report maintenance problems and fill out appropriate forms
    • Follow trained procedures of chemical use and cleaning procedures
    • Complete team side work
    • Other duties as assigned

    Requirements

    • Housekeeping experience
    • The ability to work independently as well as part of  a team, with various personalities and cultures, and with a positive attitude
    • Possess people skills to include supervisory skills
    • Train staff appropriately in hospitality
    • Self motivated, detail oriented and a positive customer service attitude
    • Possess time management skills with the ability to multi-task and work efficiently under pressure
    • Ability to communicate effectively with coworkers and guests
    • Familiarity with basic laundry equipment
    • Ability to stand 8 hours
    • Work approximately 40-48 hours per week
    • Willing to work long hours, various shifts, split shifts, and on holidays and weekends
    • Able to make sound judgments and anticipate problems
    • Must be knowledgeable and work safely with cleaning chemicals and techniques, Able to receive training in bio-hazard material clean-up
    • Ability to lift fifty pounds, Requires bending, lifting, folding and stair climbing
    • CPR and/or First Aid training desirable

    Uniform

    • Shirts and name tag will be provided  
    • Employee needs to provide black pants (not jeans or athletic pants), black closed-toe non-slip shoes, black socks, and a black belt
    • Employee is responsible to wash and iron the uniform
    • Employee must look sharp and  be clean upon arrival to shift
    View Job Description

How to Apply

If you are interested in joining our dynamic team, please begin your on-line application process by clicking on the "Apply Here" link below.

International Applicants –

All employees hired through the Student Work/Travel J-1 visa program must fill out an application and go through an approved J-1 agency.

The Grande Denali Lodge and the Denali Bluffs do not participate in the H2B visa program.

Inquiry Emails –

Inquiry emails will not be answered if the email is regarding an H2B visa or if a J-1 visa applicant has not filled out an application and/or is not participating with an approved J-1 agency (Intrax or CIEE).

If you wish to send a cover page and/or resume, please add it to your application.

Thank you for your interest in working for the Grande Denali Lodge and the Denali Bluffs Hotel.  Proudly Alaskan owned & operated by Old Harbor Native Corporation.


Contact Grande Denali Lodge & Denali Bluffs Hotel