Small-town life with big Alaska views - in Ketchikan, Alaska

Retail Sales Associates serve as a customer service representative for guests at The Mill at Ward Cove; assist guests with purchases; prepare and stock merchandise for sale; perform inventory control duties; organize and distribute merchandise. Perform other duties related to the successful operation of the retail store including cleaning and moderate lifting.

Supervisory Responsibilities: None 

Duties/Responsibilities:

• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers;

• Maintain an awareness of the all-product knowledge information, merchandise promotions, test merchandise and advertisements;

• Always demonstrate outstanding guest service and professionalism;

• Assist in floor moves, merchandising, display maintenance and store housekeeping;

• Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensures re-wraps are done promptly;

• Adhere to all company policies, procedures, and practices including signing, pricing, and loss prevention;

• Knowledge and promotion of all Ward Cove venues and retail;

• Prepare, clean and organize all equipment and supplies for each day’s needs;

• Participate in all required training and educational clinics;

• Attend all safety training, meetings, and clinics;

• Maintain current knowledge of all safety procedures;

• Work as greeters to welcome guests and conduct guest orientations;

• Answer and address any guest concerns or questions;

• Assist with monitoring inventories of supplies; ensuring venues are clean and in top condition;

• Work a flexible schedule;

• Performs other duties as assigned.

Required Skills/Abilities:

• Ability to process information/merchandise through Point-of-Sale computer system;

• Ability to communicate, read, count, and write accurately to complete all documentation;

• Ability to learn, retain and communicate information about retail products to cruise ship guests for sales and upselling of retail items;

• Must understand that exemplary customer service is a top priority and be able to communicate in a professional, friendly, and accurate manner;

• Accuracy in cash handling and a keen eye for detail;

• Must be flexible and able to produce appropriate solutions quickly, working across the organization at times;

• Must be able to find creative solutions to unique problems and employ a logical and organized thought process;

• Should possess good computer skills and be able to learn the internal booking system and accurately enter information.

  
  

Education and Experience:

• Previous retail sales experience preferred, but is not required

  
  

Physical Requirements:

• Prolonged periods standing for 8 hours or more and walking.

• Work in a demanding environment with crowds.

• Must be able to lift up to 50 pounds at times.