Work and Play at a Premier Alaska Cruise Ship Destination!

Current Job Openings

Whistle Stop
Whistle Stop Cashier
Ketchikan
$16.00 - $20.00 / hour
Job Summary:
The Cashier will use cash registers, electronic scanners, and related equipment to conduct monetary transactions with customers.
Supervisory Responsibilities: None
Duties/Responsibilities:
• Serves drinks and foods such as sandwiches, salads, and dressings according to customer specifications;
• Refills condiments or other supplies;
• Accepts money in the form of cash, and credit or debit cards for items purchased;
• Assists customers in locating various products, resolving complaints, and providing information;
• Bag, box, and wrap purchased items;
• Follows all safety and sanitation guidelines and regulations to ensure quality food service;
• Performs other related duties as assigned.
Required Skills/Abilities: 
• Excellent customer service skills;
• Good verbal communication skills;
• Ability to operate available equipment, such as cash registers, calculators, or scanners;
• Basic mathematical skills, as needed to make change and give refunds;
• Knowledgeable about companies products and services, and customer-related policies.
Education and Experience:
• High School diploma or equivalent, preferred;
• Successful completion of on-the-job training.
Physical Requirements:
• Prolonged periods standing and working on cash register or related equipment;
• Must be able to lift up to 25 pounds at times;
• Must be flexible to shifts, including but not limited to, weekends and holidays;
• Ability to perform repetitive over long periods of time.
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Whistle Stop
Whistle Stop Cook
Ketchikan
$16.00 - $20.00 / hour
Job Summary:
The Whistle Stop Cook is responsible for preparing all food items needed for the Whistle Stop. This includes batch prepping, assembling simple dishes, stocking the service area, and ensuring all items are ready for quick grab-and-go or short-order service. This role supports the Head Cook and contributes to efficient, high-quality food service for guests and employees.
Supervisory Responsibilities: None
Duties/Responsibilities:
• Prepares all meal ingredients needed for Whistle Stop service as directed by the Head Cook
• Preps fresh produce by washing, peeling, cutting, and portioning
• Portions meats and proteins based on menu or service requirements
• Prepares simple menu items such as sandwiches, salads, soups, baked goods, or breakfast items
• Mixes and prepares condiments, dressings, sauces, and toppings
• Stocks the Whistle Stop station with prepped items, grab-and-go meals, and supplies
• Assists with receiving, inspecting, and storing food items and dry goods
• Labels, dates, and rotates inventory to maintain freshness and reduce waste
• Ensures workstations, prep areas, and food storage locations remain clean and organized
• Adheres to all food safety, hygiene, and health codes and kitchen procedures
• Performs dishwashing and cleaning tasks as needed
• Provides support during service to ensure items remain stocked and ready
• Performs other related duties as assigned

Required Skills/Abilities:
• Basic knowledge of, or willingness to learn, food safety and sanitation standards
• Ability to follow food prep and handling procedures
• Efficient, accurate, and able to work at a steady pace
• Team-oriented with good communication skills
• Ability to maintain cleanliness and personal hygiene
• Able to adapt in a fast-paced or changing environment
Education and Experience:
• High school or vocational school coursework in kitchen basics, such as food safety, preferred.
• Current Alaska Food Workers Card, or ability to obtain within 30 days of employment.
• Driver’s License Preferred
• One year of related experience preferred.
Physical Requirements:
• Prolonged periods of standing and working in a kitchen.
• Exposure to extreme heat, steam, and cold present in a kitchen environment.
• Must be able to lift up to 25 pounds at times.
• Manual dexterity to cut and chop foods and perform other related tasks.
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Security
Night Watch Staff
Ketchikan
$20.00 - $22.00 / hour
Job Summary:
The Night Watch is responsible for the security and safety of the M/V Malaspina and terminal facilities during the night.
Supervisory Responsibilities: None
Duties/Responsibilities:
• Provide security watch over the vessel and terminal facility in compliance with both the Vessel and Facility Security Plans during night watch hours and also maintain the No Visitor Policy.
• Maintaining a vigilant watch over the safety of the vessel by conducting frequent rounds in spaces where flooding, fire or other situations could be detrimental to the vessel.
• Tend and adjust mooring lines as needed and monitor the transfer bridge and apron for tidal changes and weather conditions.
• Maintain safe conditions in all areas that passenger and crew related traffic occurs including transfer bridge, access ramps, vessel interior and exterior decks and areas surrounding the terminal as needed throughout the night watch hours.
• Assist with any maintenance duties during night watch including but not limited to: maintenance and/or repair to machinery and auxiliary equipment, stocking supplies, weekly inventory reporting and any other duties he or she may need help with.
• Report any safety, security, equipment or machinery issues or discrepancies to the Housing Manager in a timely manner.
• Performs other duties as assigned.
Required Skills/Abilities:
• Knowledge of vessel security procedures and emergency contact procedures.
• Understand mooring line handling including knots, rigging, winches, capstans, and related deck machinery.
• General knowledge of vessel arrangement and ability to recognize potential situations that could be detrimental (fire, flooding, etc.) to the vessel.
• Knowledge and understanding of all cleaning procedures, supplies, and tools (both electrical and hand). Understanding of all cleaning agents being used and what personal protective equipment (PPE) is required.
• Knowledge of lighting and electrical outlets throughout the vessel.
• Ability to recognize unsafe ground conditions surrounding the terminal facility and determine best method to correct them.
• Ability to function effectively under time constraints and in emergency situations.
• Ability to communicate effectively both orally and in writing
• Must be self-motivated, work well independently, with minimal supervision.
• Safety Focus: Must be able to maintain a safe and comfortable environment for guests, employees, and the public;
• Skilled in the use of two-way handheld radios and cellphones.
Education and Experience:
• Experience in a related field such as marine, law enforcement or military preferred.
• Current Transportation Worker Identification Credential (TWIC) Card, or ability to obtain.
Physical Requirements:
• Prolonged periods standing and walking.
• Work in inclement weather
• Must be able to lift up to 70 pounds at times.
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Malaspina
Line Cook
Ketchikan
$16.00 - $20.00 / hour
Supervisory Responsibilities: None
Duties/Responsibilities:
• Prepares meal ingredients as directed by the head cook.

• Prepares fresh produce by peeling, cutting, and portioning.

• Prepares meat by trimming, cutting, and portioning.

• Prepares simple dishes such as breads or salads.

• Mixes or prepares condiments, dressings, and sauces.

• Assists with unloading, inspection, and storage of raw ingredients and supplies.

• Maintains compliance with applicable health, safety, food handling, and hygiene codes and standards;

• Performs other related duties as assigned.
Required Skills/Abilities:
• Basic understanding of or the ability to learn basic sanitation and regulations for workplace safety.

• Basic understanding of or the ability to learn food handling techniques, preparation, and cooking procedures.

• Ability to function well in a high-paced and at times stressful environment.

• Ability to work quickly and efficiently.

• Ability to work well as part of a team.

• Ability to maintain personal hygiene.

• Ability to function well in a high-paced and at times stressful environment;
Education and Experience:
• High school or vocational school coursework in kitchen basics, such as food safety, preferred.

• Current Alaska Food Workers Card, or ability to obtain within 30 days of employment.

• Driver’s License Preferred

• One year of related experience preferred.
Physical Requirements:
• Prolonged periods of standing and working in a kitchen.

• Exposure to extreme heat, steam, and cold present in a kitchen environment.

• Must be able to lift up to 25 pounds at times.

• Manual dexterity to cut and chop foods and perform other related tasks.
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Retail
Retail Sales Associate
Ketchikan
$16.00 - $20.00 / hour
Retail Sales Associates serve as a customer service representative for guests at The Mill at Ward Cove; assist guests with purchases; prepare and stock merchandise for sale; perform inventory control duties; organize and distribute merchandise. Perform other duties related to the successful operation of the retail store including cleaning and moderate lifting.

Supervisory Responsibilities: None
Duties/Responsibilities:
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers;

• Maintain an awareness of the all-product knowledge information, merchandise promotions, test merchandise and advertisements;

• Always demonstrate outstanding guest service and professionalism;

• Assist in floor moves, merchandising, display maintenance and store housekeeping;

• Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensures re-wraps are done promptly;

• Adhere to all company policies, procedures, and practices including signing, pricing, and loss prevention;

• Knowledge and promotion of all Ward Cove venues and retail;

• Prepare, clean and organize all equipment and supplies for each day’s needs;

• Participate in all required training and educational clinics;

• Attend all safety training, meetings, and clinics;

• Maintain current knowledge of all safety procedures;

• Work as greeters to welcome guests and conduct guest orientations;

• Answer and address any guest concerns or questions;

• Assist with monitoring inventories of supplies; ensuring venues are clean and in top condition;

• Work a flexible schedule;

• Performs other duties as assigned.
Required Skills/Abilities:
• Ability to process information/merchandise through Point-of-Sale computer system;

• Ability to communicate, read, count, and write accurately to complete all documentation;

• Ability to learn, retain and communicate information about retail products to cruise ship guests for sales and upselling of retail items;

• Must understand that exemplary customer service is a top priority and be able to communicate in a professional, friendly, and accurate manner;

• Accuracy in cash handling and a keen eye for detail;

• Must be flexible and able to produce appropriate solutions quickly, working across the organization at times;

• Must be able to find creative solutions to unique problems and employ a logical and organized thought process;

• Should possess good computer skills and be able to learn the internal booking system and accurately enter information.
Education and Experience:
• Previous retail sales experience preferred, but is not required
Physical Requirements:
• Prolonged periods standing for 8 hours or more and walking.

• Work in a demanding environment with crowds.

• Must be able to lift up to 50 pounds at times.


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Maintenance & Facilities
Maintenance Staff
Ketchikan
$16.00 - $20.00 / hour
The maintenance staff will help maintain overall cleanliness and maintenance of the port.  Your duties will include maintenance and upkeep of all projects necessary to keep the entire site operation looking its very best.
Supervisory Responsibilities: None
Duties/Responsibilities:
• Always keep safety foremost in your mind and actions when on the job;
• Ground’s landscaping and maintenance as required;
• Properly and confidently operate shop equipment;
• Basic carpentry, plumbing and painting on construction and building projects as directed;
• Operation of forklift;
• Communicate comfortably with guests and colleagues;
• Deliver a first-class experience to all guests and visitors;
• Ongoing cleaning of all bathroom facilities;
• Building and maintaining fires;
• Cleaning and maintenance of museum;
• Upkeep of employee housing;
• Restocking of supplies as needed;
• Trash collection;
• Wash down of docks and facility grounds as needed;
• Removal of cobwebs on exterior and interior of buildings and fences;
• Start up and shut down of all facilities on site;
• Performs other duties as assigned.
Required Skills/Abilities:
• Work outside, in all kinds of weather;
• Willing to do whatever it takes to get the job done;
• Able and willing to work long days if necessary;
• Able to think and move with a sense of urgency;
• At ease working independently and as a team member;
• Properly use basic hand and power tools;
• Safely work on roofs, ladders and other high places;
• Must understand that exemplary customer service is a top priority and be able to communicate in a professional, friendly, and accurate manner;
• Excellent verbal and written communication skills.
Education and Experience:
• At least 18 years of age.
• Driver’s License Preferred.
• Current CPR/First Aid Certification, or ability to obtain.
Physical Requirements:
• Prolonged periods standing and walking.
• Must be able to lift up to 50 pounds at times.
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Facilities and Maintenance
Facility Maintenance Staff
Ketchikan
Job Summary:
The Facility Maintenance Staff will maintain overall cleanliness and maintenance of the port. 
Supervisory Responsibilities:
• None.
Duties/Responsibilities:
• Ensures assigned equipment is in proper working order and available for use;
• Maintains physical space, ensuring a safe, clean, and functional environment;
• Receives, and processes work order requests;
• Acts as liaison between employees and any outside contractors needed to resolve specialized problems;
• Ensures safety standards are followed throughout facility;
• Basic carpentry, plumbing and painting on construction and building projects as directed;
• Ground’s landscaping and maintenance as required;
• Safely operate shop equipment, including forklifts;
• Maintains inventory of supplies, reordering as needed;
• Performs other related duties as assigned.
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal skills
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Properly use basic hand and power tools;
• At ease working independently and as a team member;
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
Education and Experience:
High school diploma or equivalent
At least two years related experience required
Driver’s License Preferred
Current CPR/First Aid Certification, or ability to obtain.
Physical Requirements:
Prolonged periods standing and walking.
Must be able to lift up to 50 pounds at times.
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