We are excited to invite a dynamic and results-driven Front Office Manager to join our team at Hotel Terra and Teton Mountain Lodge & Spa, located in stunning Jackson Hole, WY. This is an excellent opportunity for a professional passionate about hospitality and sales to contribute to the growth and success of our distinguished properties while enjoying the breathtaking scenery and vibrant community of Jackson.

Responsability:

Oversee the responsibilities of the Front Office and Concierge’s Department. Maintain high standards in all aspects of internal and external service and embrace the Hotel Terra & Teton Mountain Lodge service culture.  Promote, develop and maintain unity and teamwork throughout the department. Actively participate in all aspects of Front Office operations, including assisting in check in, check out, reservations and activities. Communicate with guests in a professional, courteous and helpful manner.  Manage Front Office and Concierge teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.

Some of the duties as FOM:

• Drive the department to maximum effectiveness. Closely monitors day-to-day operations.

• Stand behind and enforce company policies, set the example of commitment, teamwork, excellent work ethics, positive attitude, flexibility, and diversity.

• Ensure all service standards are met and adhered to. Facilitate consistent quality of service to exceed guest expectations. Maintain and manage the proper practice of standard operating procedures.

• Monitor and respond aptly to guest feedback, including guest resolution of problems or complaints and escalation of “glitches” as necessary.

• Develop guest service programs and SOPs to support them. Maintain procedures to ensure appropriate attention and service for designated VIP guests

Minimun Requirements:

• Must have minimum of two years Front Office supervisory experience.

• Require a strong background of supervisory experience.

• Possess excellent verbal and written communication skills.

• Proven track record resolving guest problems and expediting solutions.

• Understand daily hotel operations and systems.

• Must read, write and speak the English language.

The Offer

In return we offer our new Front Office Manager:  

• Competitive Medical Benefits Package and 401(k)

• Competitive Wages and Flexible Schedules. Salary starting at $70k - BOE

• Complimentary Fitness Center Access, Bus Pass, and Employee Shift Meal

• Discounts at our Spas, Spur Restaurant & Bar, and Retail Stores

• Discounts on Noble House Hotels & Resorts Room Rates

• Discounts on Ski Passes (Winter Season)

• Shared Transferable Ski Pass (Winter Season)

• Onsite Ski-in, Ski-out, and Ski Storage (Winter Season)

• Housing Available