ROW Adventures

Profile Jobs

Summary: 

ROW seeks to hire a motivated, organized, self-starter to coordinate the logistical support for ROW’s Snake & Salmon River rafting trips.  Based out of ROW’s warehouse in the Lewiston/Clarkston Valley, this position includes a wide variety of responsibilities, close team work with a fun-loving guide staff, and the opportunity to live in and explore a beautiful part of Idaho, Oregon, and Washington.  The Warehouse Manager manages a guide team of about 20, works in conjunction with the Warehouse Wizard (food shopper and packer), schedules drivers and vehicles for shuttles, takes care of vehicles and grounds, maintains the souvenir retail supplies, managing laundry of guest sleeping bags and liners, coordinates communications with the main office, maintains finances, coordinates other logistical support as needed and is a general all around magic-maker. This position could include time guiding on water for the right candidate. This is a full-time, salaried, seasonal position which begins late May or early June and lasts into September.  Days off each week provide the opportunity to explore the rivers, mountains and hot springs nearby.  Other benefits include the opportunity to raft the Snake or another river ROW guides once each season.  If you’re interested in working in the adventure travel industry and can work effectively without close supervision, apply to join our team! (Please note that this is a primarily OFF WATER position). 

Employment Status:

Seasonal, full-time, salaried, position which begins late May or early June and lasts into September (A longer employment term can be negotiated for the ideal candidate). 

Location:

Lewistion, Idaho

Warehouse Manager Duties and Responsibilities:

• Coordinate the operations of ROW’s Warehouse in a manner consistent with all ROW operations and established protocol and procedures.
• Work with the Crew Leaders and guide staff to coordinate equipment and logistical needs for each trip and to assist with pack-ups and de-rigs.
• Holding guides accountable to cleaning and maintaining the warehouse, gear and vehicles
• Doing additional gear maintenance and repair as needed
• Fostering high morale among guides and support staff
• Giving performance reviews and feedback to guides and support staff
• Schedule drivers to transport guides, equipment, and guests to all put-in and take-out’s.
• Responsible for keeping ROW retail items organized, inventoried and stocked.
• Implement recycling and sustainability program as directed by the Director of Operations.
• Operate within budget and maintain local checking account, including tracking all expenses as directed by ROW’s bookkeeper.
• Serve as the main liaison with the ROW office and Director of Operations when Crew Leaders are on the water.  Communicate, distribute and post, as needed, rosters, schedules, special guest needs, etc and make sure that the appropriate people see them.  Assist in equipment transfers, shipping or receiving of retail items, etc. 
• Maintain a professional relationship with and act as the official ROW liaison with suppliers and local vendors including hotels used by our guests. 
• Responsible for organization of warehouse and basic upkeep of warehouse facilities and grounds, such as watering and mowing lawn.
• Responsible for regular, basic maintenance, upkeep and cleanliness of vehicles and trailers.  Coordinate larger maintenance needs, once approved by supervisors, with local suppliers.
• Other logistical support duties as needed to ensure smooth operation of all trips.   

Qualifications:

• Legally allowed to work in the United States.
• Previous experience in the river trip outfitting business, preferred
• Ability to work effectively and efficiently without close supervision
• Excellent organizational skills and attention to detail a must
• A positive, supportive team player
• Excellent verbal communication skills
• Creative problem-solving skills
• Computer literacy with email, word processing, and menu-driven programs
• Excellent driving record
• Experience driving a heavy crew cab pick-up or equivalent with trailer
• Physically capable of lifting up to 70 lbs.
• Commercial Drivers License, preferred    
• General mechanical knowledge, preferred

Reporting Relationship: 

This position reports directly to the ROW River Operations Manager or ROW Director of Operations.

International Tour Program Manager Job Description (Will Consider remote or hybrid applicants for this position)

Overview: 

Adventure Unbound is part of the ROW Adventures Family of Companies, established in 1979. Our mission is Building Community through Travel, and we weave this into all we do. We directly operate many of our trips with our own guides and equipment, but also work with local partners in various destinations. 

We are looking for someone who loves travel, but even more importantly, for whom service is a priority in life.  We are a guest-focused enterprise and delivering a high-standard of guest service is central to what we do. That said, we are not a luxury-oriented travel company, but rather look for destinations and experiences that connect our guests with local resources and people in a meaningful and purposeful way.

You should be a person that loves puzzles, attention to detail and building relationships. Someone who can create and implement systems that support the delivery of our life-enriching journeys through the execution of well-orchestrated logistics. You are a strong team player and enjoy collaboration but are also able to work independently.  

Ideally you have worked in another travel-related company and understand the dynamics and nuances of multiday group travel.

Description

We want you to take the reins of our growing international travel company and fill a variety of roles. You will help steer the course of our existing trip portfolio, as well as help us grow with new destinations and trip itineraries. You will be the primary liaison between our organization and suppliers, guides and other staff.  In addition, you will communicate with guests in concert with our Adventure Consultant (sales) staff. 

• Operate, and maintain a portfolio of trips focused on our mission and standards of guest service.
• Organize and ensure that trips are accurately portrayed with all required information on our websites, including dates, pricing, accommodations, daily itinerary descriptions, and etc.  In addition maintain trip details within our custom CRM software “ROAM.”
• Manage logistics, reservations, and agreements with operators and/or vendors. This includes making decisions related to lodging, activities, meals, and transportation.
• Manage trip pricing and gross margins for programs and with a close eye to cost control
• Create and manage trip budgets and review invoices, expense reports and reconciliations. Provide information to the accounting department as needed.
• Monitor sales performance and trip inventory, acquiring or releasing dates as needed or internally addressing capacity strategy with our operations department.
• Act as a problem-solver for guides, field staff, and operators when trips are in the field.
• Ensure guides and suppliers are prepared with pre-trip information.  Assist in developing documents to assist guides in performing the tour.
• Responsible for quality control of trips by monitoring evaluations and trip logs, and presenting recommendations regarding trip modifications and improvements.
• Assess guide performance from trip evaluations and assign guides as appropriate. 
• Serve as the destination expert for a portfolio of trips, including itinerary details and regional knowledge.
• Provide content for marketing and communicate closely with the Sales and Marketing team.
• Work collaboratively with in-house Adventure Consultants regarding trip-specific details and differentiators to promote and market trips and to maximize reservations.
• Participate in the research and development of new trips, considering similar trips on the market and seeking ways to add value and/or improve new or existing tours.
• Travel on trips to learn about the destination and tour experience.
• Other responsibilities and opportunities as assigned.

Your Attributes

• Minimum of two years of work experience in an operations/logistics role is preferred, ideally within the travel and/or outdoor industry
• Extremely organized and detail-oriented
• Team player inspired by collaborative work 
• An understanding of risk management
• Thrives on providing superb guest service and service to other team members.
• Excellent written and verbal communication skills
• Ability to prioritize and efficiently manage multiple tasks, and ability to adapt to new priorities and deadlines in a fast-paced and dynamic environment
• Self-starter who is able to work independently and manage your own time well
• A proven track record of learning and managing multiple software systems and basic computer skills
• Ability to stay current on latest industry standards and best practices
• Ability to travel domestically and abroad on occasion.
• Travel and outdoor skills, knowledge, experience, and interest is a bonus

Compensation & Benefits

• Compensation: Starting at $48,000 (Remote or Hybrid) to $53,000 (Coeur d'Alene)
• Employment Term: Full time
• Schedule: Generally M-F, 8am-5pm PST with some nights and weekends required
• 401K retirement savings plan including employer match of 100% of first 3% deferred salary and 50% match of the next 2%
• Flexible spending account (medical & daycare)
• Medical insurance
• Paid vacation & sick pay
• Free or discounted tour space available to family and friends per established guidelines.
• Other Perks: Travel opportunities, professional development opportunities, and access to industry pro deals
• Coeur d’Alene, Idaho Office: Located in the vibrant downtown just a five-minute walk to the lake and hiking

Work Environment & Physical Demands:

This position is primarily in a clerical, office setting and this role routinely uses standard office equipment including, but not limited to computers and telephones, and may occasionally travel 1-2x a year on ROW/Adventure Unbound trips, retreats and/or training. Elements of the job duties may also require occasional operation of a motor vehicle.

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Job incumbents may be required to perform other functions not specifically addressed in this description.

Conditions of Employment

Ideally this position will be located at our Coeur d’Alene, Idaho headquarters.  However, we will consider the possibility of a hybrid, remote position with the ability to come to the Coeur d’Alene office for training and meetings several days a month in the initial onboarding period and then periodically depending on the needs of the business. If working remotely, you need access to a suitable workspace, home office, coworking space, or other area to conduct computer work, as well as a good Wi-Fi connection and a quiet space to make and receive regular calls with guests, colleagues, and others and conduct virtual meetings.

The ROW Family of Companies is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, color, religion, creed, sex, sexual orientation, transgender status, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, status as an officer or enlisted members of the military forces, veteran status, disability, genetic information or any other protected characteristic applicable under federal, state, and local laws. Applicants with a disability that need assistance applying for a position may contact jobs@rowadventures.com

Contact:  Peter Grubb, Founder & President
Email: peter@rowadventures.com

Oversee the day-to-day operations of ROW’s bicycle and e-bike tours in both North Idaho and Washington’s Olympic Peninsula.  Lead ROW’s team of guides in meeting the goal of providing high quality multi-day trips by ensuring that standard policies and procedures are followed.  Responsible for supporting and supervising all aspects of domestic bike tours in the Northwest during the busy summer season.  This includes logistical concerns, equipment, supplies, transportation, clerical, guide coordination, communication with office staff and Director of Operations, etc. The position requires the orchestration of trips to and from the trail, assuring that they flow safely and efficiently, while minimizing stress on guides and team leaders.  

Employment Status: This is a seasonal full-time, partial-salaried position. Exact start and ending dates will depend on bookings and trip launches

Location: Coeur d’Alene, ID/ Spokane, WA (or nearby)

Description: This is a seasonal, full time, hybrid salaried/ daily wage position based in Coeur d’Alene, ID and runs from approximately early May through mid September.  It is expected that this person will lead three out of every four trips.  During the rotation off of the trail, it is expected equipment maintenance and repair, paperwork and other “catch up” would occur.  For a first-season Bike Tours manager, we require a minimum of two weekdays at the ROW office in Coeur d’Alene for training and orientation prior to the beginning of the season.  (Depending on the experience of the applicant, more than two days may be required.)

• Attendance at ROW’s Manager Training held in early May is mandatory.
• Attendance at ROW’s Staff Trip held in early May is mandatory.

General Expectations of Managers: ROW Managers serve as role models for guides in a number of ways, including the following: prioritizing safety; exhibiting a positive attitude and good work ethic; willingness to resolve conflicts whether between themselves and other guides or managers, or between guides who are having difficulties.  They are expected to comply with all ROW policies and to inform the Director of Operations if they disagree or will have trouble enforcing one, prior to the season. Conflicts with guides, managers and company owners shall be handled in a direct manner, with a focus on finding solutions and preventing future problems.  ROW expects its managers to conduct themselves in a professional manner at all times that they are at a work site, whether they are working or not.  They are asked to be aware of the image they project to others, including ROW guests and the general public.  Managers must exhibit an ability to accept criticism and openness to feedback.  Finally, managers embrace ROW's commitment to excellence and are willing to continually work toward improving their knowledge and skills both on and off the trail.  

Requirements: Must have excellent leadership, first aid and guest service skills.  Must have the skills to manage and maintain ROW’s fleet of e-bikes and standard bicycles, prior experience running bike tours is preferred.  Must be a team player, have strong communication skills, effective logistics/problem-solving skills, excellent ability to get along with others, willing to participate in manager meetings, and serve as a role model of ROW policies and systems. Must exhibit openness to feedback and the ability to accept constructive criticism.  Must have a current First Aid/CPR card.

Desired Skills:

• Previous experience in the bicycle tour outfitting business
• Excellent organizational skills
• Creative problem-solving skills
• Strong communication skills
• Personnel management experience
• Strong team skills
• Computer literacy with email, word processing, and spreadsheet programs.                         
• Excellent driving record
• Experience driving transit vans with a trailer
• General bicycle and vehicle mechanical knowledge 

Physical Requirements:

• Ability to ride up to 50 miles in mountainous terrain and adverse weather conditions
• Ability to lift up to 70 lbs

Reporting Relationship: This position reports directly to the ROW River Operations Manager or ROW Director of Operations.

Compensation: Partially salaried, with additional daily wages accrued for the time leading trips (variable, dependent on experience). Additional tasks are compensated hourly.

We are seeking bike tour guides as we expand our offerings of bike tours !  ROW guides are a fun-loving, thoughtful and talented group of people with a tremendous passion for the natural world.  In addition to having some technical biking skills and bike repair skills, we are looking for people with a passion to learn about the history of the areas we visit.  As much as we love biking, we love sharing nature with our guests even more. Guiding for ROW can be hard work, full of long hours in often physically demanding situations. Yet we find it immensely rewarding to enrich lives through safe and memorable outdoor adventure. To do so, ROW hires guides who are committed to excellence in hospitality and safety, provide meaningful interpretation to guests, support conservation efforts, desire to grow and learn, and who seek to set the high water mark in their professional and personal lives. Does this sound like you? Then apply to join our team!

Guide Duties and Responsibilities:

• Safely lead biking tours
• Excellent risk management capability in remote settings
• Work positively with other team members to implement all aspects of a ROW trip from pack-up to clean-up in order to provide guests with a safe, meaningful and memorable experience
• Engage and respond to guests in a positive, friendly and supportive manner, including meeting their expressed and unexpressed needs
• Provide meaningful interpretation to our guests on natural and cultural history topics pertinent to the trip, such as geology, cultural history, etc. 
• Lead guest activities as suggested by the bike  tour itinerary 
• Take care of ROW equipment and facilities
• Professionally represent ROW and its Mission, Vision and Values
• Follow all policies and procedures as outlined in ROW's Guide Manual
• Act as a good steward of the natural world and follow Leave No Trace practices

• Perform other duties, including a minimum of 10 hours of off-river warehouse work each season, as needed or assigned

• Professionally care for and maintain ROW's bicycles, E-Bikes, vehicles and trailers

• Perform other duties, including a minimum of 10 hours of end of season cleanup work as needed or assigned

 Guide Qualifications:

• Legally allowed to work in the United States
• At least one year of previous commercial bike guiding experience; multi-day experience preferred
• A current 16 hour minimum (WFA) or higher advanced First Aid certification (WEC, WAFA, WFR, WEMT, EMT preferred) along with current CPR
• A positive, supportive team player
• Excellent verbal communication skills
• Physically fit, able to work long hours in the field and lift and load bikes on and off vehicles 
• Willing and eager to interact positively with a range of age groups, from small children to seniors
• Experience in guest services or group leadership preferred
• Academic or professional background or equivalent experience in natural science, western American history, environmental education or conservation related field preferred
• Ability to follow ROW's drug-free and tobacco free workplace policy

Each year ROW Adventures seeks to hire a few exceptional individuals seeking entry level positions as whitewater adventure guides. No whitewater guiding experience is necessary to apply, but all hires must successfully complete ROW's Guide School Program and other required trainings before guiding commercial trips. New first-year guides usually guide one-day trips on the Clark Fork but may be rotated onto any river ROW runs for which they are qualified and licensed. Due to the breadth of rivers and types of trips ROW runs, this position offers a great start to what can become a longer, rewarding career in outdoor leadership with ROW Adventures. New whitewater guides join a highly experienced staff of fun-loving, thoughtful and talented outdoor professionals with a tremendous passion for the natural world. As much as we love boating, we love sharing nature with our guests even more. ROW hires individuals committed to excellence in hospitality and safety, who desire to provide meaningful interpretation to guests, support conservation efforts, desire to grow and learn, and who seek to set the high water mark in their professional and personal lives. Looking for a great place to get started and grow as a whitewater adventure guide? Then apply to join our team!

Guide Duties and Responsibilities:

• Safely navigate oar and/or paddle rafts down Class I - IV rivers
• Excellent risk management capability in remote settings
• Work positively with other team members to implement all aspects of a ROW trip from pack-up to clean-up in order to provide guests with a safe, meaningful and memorable experience
• Engage and respond to guests in a positive, friendly and supportive manner, including meeting their expressed and unexpressed needs
• Provide meaningful interpretation to our guests on natural and cultural history topics pertinent to each trip, such as geology, Wild and Scenic Rivers, early homesteaders, Pacific salmon etc.
• Lead guest activities, such as hikes, camp games, storytelling or campfire music (primarily applies to multi-day trips)
• Prepare tasty, appealing riverside meals
• Take care of ROW equipment and facilities
• Professionally represent ROW and its Mission, Vision and Values
• Follow all policies and procedures as outlined in ROW's Guide Manual
• Act as a good steward of the natural world and follow Leave No Trace practices
• Perform other duties, including a minimum of 15 hours of off-river warehouse work each season, as needed or assigned

Guide Qualifications:

• Legally allowed to work in the United States
• Successful completion of ROW's guide school or approved equivalent required prior to first commercial work (can be completed after hiring)
• A current 16 hour minimum or higher advanced First Aid certification (WEC, WAFA, WFR, WEMT, EMT preferred) along with current CPR (can be completed after hiring)
• A positive, supportive team player
• Excellent verbal communication skills
• Physically fit, able to work long hours in the field and lift and carry heavy objects over awkward terrain
• Willing and eager to interact positively with a range of age groups, from small children to seniors
• Experience in guest services or group leadership preferred
• Academic or professional background or equivalent experience in natural science, western American history, environmental education or conservation related field preferred
• Ability to follow ROW's drug-free and tobacco free workplace policy

Each year ROW seeks to hire a few experienced guides to join our summer guide staff in guiding single and/or multi-day whitewater rafting trips on some of the most beautiful wild rivers in Idaho, Oregon and Montana, rivers like the Lochsa, Rogue, Salmon and Clark Fork. ROW guides are a fun-loving, thoughtful and talented group of people with a tremendous passion for the natural world. As much as we love boating, we love sharing nature with our guests even more. Guiding for ROW can be hard work, full of long hours in often physically demanding situations. Yet we find it immensely rewarding to enrich lives through safe and memorable outdoor adventure. To do so, ROW hires guides who are committed to excellence in hospitality and safety, provide meaningful interpretation to guests, support conservation efforts, desire to grow and learn, and who seek to set the high water mark in their professional and personal lives. Does this sound like you? Then apply to join our team!

Guide Duties and Responsibilities:

• Safely navigate oar and/or paddle rafts down Class I - IV+ rivers
• Excellent risk management capability in remote settings
• Work positively with other team members to implement all aspects of a ROW trip from pack-up to clean-up in order to provide guests with a safe, meaningful and memorable experience
• Engage and respond to guests in a positive, friendly and supportive manner, including meeting their expressed and unexpressed needs
• Provide meaningful interpretation to our guests on natural and cultural history topics pertinent to the trip, such as geology, Wild and Scenic Rivers, early homesteaders, Pacific salmon etc.
• Lead guest activities, such as hikes, camp games, storytelling or campfire music
• Prepare tasty, appealing riverside meals
• Take care of ROW equipment and facilities
• Professionally represent ROW and its Mission, Vision and Values
• Follow all policies and procedures as outlined in ROW's Guide Manual
• Act as a good steward of the natural world and follow Leave No Trace practices
• Perform other duties, including a minimum of 15 hours of off-river warehouse work each season, as needed or assigned

Guide Qualifications:

• Legally allowed to work in the United States
• At least one year of previous commercial whitewater guiding experience; multi-day experience and experience with both oar and paddle rafts preferred
• A current 16 hour minimum or higher advanced First Aid certification (WEC, WAFA, WFR, WEMT, EMT preferred) along with current CPR
• Certified Swiftwater Rescue Technician 1 or higher at some point in professional career
• A positive, supportive team player
• Excellent verbal communication skills
• Physically fit, able to work long hours in the field and lift and carry heavy objects over awkward terrain
• Willing and eager to interact positively with a range of age groups, from small children to seniors
• Experience in guest services or group leadership preferred
• Academic or professional background or equivalent experience in natural science, western American history, environmental education or conservation related field preferred
• Ability to follow ROW's drug-free and tobacco free workplace policy