Goldbelt Tram

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SUMMARY:

Performs (at the semi-skilled level) preventative maintenance and repairs to the aerial tramway and lift. Shall practice good housekeeping, emphasizing avoiding the development of any condition that might contribute to personal injury. Shall comply with the operational rules and regulations of the Goldbelt Tram Alaska.

 

JOB DUTIES:

• Using tools designed per the manufacturers' specifications performs preventative maintenance and repairs to the tramway's mechanical components or electrical systems in accordance with ANSI codes; continually expands the scope of skills while learning from the Tram Maintenance Supervisor;
• Ensures that a signed complete log is maintained wherein the actual execution of work shall be recorded. The register shall state the components serviced and the condition of the components. A record shall be kept of replacement components;
• Assists in expediting materials needed to do preventative maintenance and repairs;
• Familiarizes self with lift, maintenance, and operational procedures; learns and follows proper safety procedures at all times when performing maintenance work; uses proper safety equipment (i.e., harnesses, when climbing towers or riding on top of tram cars); applies or uses lock-out procedures to prevent unexpected start-up and damage to equipment and systems;
• Ensures that his/her training is kept current with common industry techniques and practices in emergency rope evacuation, emergency care evacuation, emergency drive operation, standby drive operation, top terminal generator operation, bottom terminal generator operation, and rescue winch operation. Provides, or assists with the provision of, training of same to designated employees with the subsequent recording of activity; keeps current on proper emergency procedures to be followed and critical employees to contact as the emergency response team;
• May work on special facility projects as needed;
• Authorized to discontinue operations of the aerial tramway due to physical, adverse weather, personnel, or other reasons;
• To deny access to the aerial tramway to any person; using procedures and criteria provided;
• To oversee operational procedures and adherence to applicable regulations pertaining to the aerial tramway;
• When necessary due to personnel understaffing, unexpected absences, or emergencies, may perform the duties of a Tram Operator or Tram Attendant; on-call during the regular Tram operating season and will assist the Director of Maintenance and Operations when needed;
• Assumes responsibilities of Tram Maintenance Supervisor during his/her absences;
• Performs other incidental and related duties as required and assigned.

 

NECESSARY SKILLS AND KNOWLEDGE:

• Ability to physically climb out of the tramway cabin under the direction of the Director of Maintenance and Operations and/or Tram Maintenance Supervisor.
• Ability to physically rope evacuate passengers and self from the cabin.
• Ability to read and interpret tramway and lift blueprints, manuals, and warranty requirements
• Excellent communication and customer service skills.
• Ability to learn, understand, and follow verbal and manual instructions; work independently and as a self-starter.
• General knowledge of mechanics, electrical controls, hydraulics, wire-ropes, and preventative maintenance procedures of aerial lifts or tramways.
• Skill in the operating personal computer utilizing a variety of computer software.
• Working knowledge/familiarity with tram operations systems.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to work directly with the public, providing information and assistance daily.
• Ability/willingness to learn and pass on to passengers those areas of interest to visitors, such as local history, people, culture, geography, etc.

 

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent, AND
• Five (5) years of semi-skilled work or advanced apprenticeship level experience in the electrical or mechanical field of work, performing general repairs and ongoing maintenance.
• Current CPR/AED and first aid certificates; drug testing may be required, or the ability to obtain as soon as training is available.
• Current Rope Access and Fall Protection certificate or ability to obtain as soon as training is available.

 

PREFERRED QUALIFICATIONS:

• Prior tram maintenance experience.

WORKING CONDITIONS

• Aerial tramway, lift, and terminal environment (2000 ft. elevation); extreme heights and dangerous overhead work areas exposed to inclement weather conditions; extremely dangerous electrical and/or mechanical conditions and equipment.
• Routine movement in/out of an aerial tramway cabin as part of an aerial tramway and lift operation at a 2000 ft. elevation; constant public interaction and communication; constant exposure to extreme heights; periodic exposure to dangerous equipment during emergency evacuations or power failures. 
• During emergency evacuations or equipment failure, expected to assist management. Must be able to hike trails to assist management in various emergencies (e.g., medical, missing persons, etc.) Must be able to lift and/or move up to 100 lbs. of different tram equipment/supplies. The Tram is a non-smoking facility with designated outside smoking areas.

 

This is a year-round position with excellent benefits.

Title: Tram Maintenance Supervisor 

Department: Operations Aerial Tramway Hours of Work:  40 hours 

Category: Regular Full-time FLSA Status:  Non-Exempt 

Salary/Grade Level:  DOE   

Reports to (Supervises/Liaison): Tram & Facilities Manager (Tram Maintenance Technicians) 

 

SUMMARY 

 

The Tram Maintenance supervisor is responsible for of all phases of tramway maintenance activity and the performance of journeyman level electrical and/or mechanical work.  

Oversees practices that determine the aerial tramway is operational, and that all aerial tramway maintenance personnel are trained, equipped, and capable of performing their duties for public operation. Constantly monitoring factors affecting the safe and efficient operation of tramway cars and the control center.    

 

JOB DUTIES 

• Responsible for ensuring that all required maintenance and repair work is performed by staff and/or contractors in accordance with state and local operational codes, ANSI B-77 code and manufacturer’s specifications.  

• Performs journey level electrical and/or mechanical work which includes troubleshooting, disassembling, repairing or rebuilding mechanical components or electrical systems; uses and supervises the use of tools per manufacturers’ instructions and specifications. 

• Supervises the maintenance and repair work performed by maintenance personnel and contractors, after troubleshooting and determining exactly what corrective work, methods, resources are needed. 

• Develops and maintains a preventative maintenance program and schedule for all tramway structures and systems; expedites all materials needed to do preventative maintenance or repairs. 

• Provides training for maintenance staff in standby operations, generator operations and rescue car lift evacuations; participates in emergency lift evacuation upon notification by the General Manager.  

• Ensures that safety measures and equipment (i.e. harnesses, helmet, etc.) are taken/used at all times, especially when staff climb towers or ride on top of tram cars.  

• Ensures that subordinates are trained (including in emergency rope evacuation), equipped and fit to perform their duties.   

• Ensures that maintenance staff are available at all times during public operation of the tramway.  

• Makes staff assignments; schedules staff work, taking into consideration ongoing operational needs, availability of staff, equipment, parts, etc.; checks quality of work performed, all while guiding (and sometimes training) work crew to project completion. 

• Takes a lead role during absence of the Tram & Facilities Manager.  

• Constantly emphasizes the importance of customer service; monitors staff’s provision of the same, correcting weaknesses or problems.  Must insure that all time cards or pay sheets are reviewed, signed, and submitted in a timely manner. 

• Periodically reviews the operator’s manual with each new and returning employee; records all training per the ANSI code.  During operating hours, ensures the availability of at least one trained employee onsite to administer first aid. 

• Performs basic trouble shooting of tram systems and able to record/log faults and bypasses per ANSI code.  

• When necessary due to personnel understaffing, unexpected absences, or emergencies, may perform the duties of a Tram Operator or Tram Attendant; on call during the regular tram operating season and will assist the General Manager when needed. 

• Enforces operational and safety rules; always keeps General Manager and Tram & Facilities Manager informed regarding a condition or occurrence that may adversely affect the safety of the operation; monitors that all signs in the ramp area, safety equipment and rope evacuation equipment are in place. 

• Performs other incidental and related duties as required and assigned. 

 

NECESSARY SKILLS AND KNOWLEDGE 

 

• Extensive knowledge of the operation of aerial lift or tramway facilities, terminals and related equipment;  

• Knowledge of common industry practices and considerations;  

• Knowledge of maintenance and repair requirements; and applicable building, ANSI, OSHA and health codes. 

• Ability to troubleshoot, disassemble, repair or rebuild systems and components of the facility and related equipment. 

• Experience using welders and torches for fabrication and repair of mild steel and aluminum components. 

• Ability to make work assignments, check the completed work, and guide/train a maintenance crew in normal operating and crisis situations. 

• Ability to function in a stressful environment.  

• Ability to balance and prioritize operating needs and schedules with available time and skills of maintenance crew to get the job done efficiently and effectively. 

• Ability to develop and maintain a preventative maintenance program/schedule and employee safety and emergency evacuation training program. 

• Ability to make decisions on maintaining and repairing equipment, systems, and components. 

• Ability to read and interpret tramway and lift blueprints, manuals, and warranty requirements. 

• Ability to physically rope evacuate passengers and self from cabin.  

• Excellent communication and customer service skills.  

• Ability to learn, understand and follow verbal and written instructions/directions.  

• Ability to train staff in tram operations, emergency evacuation procedures, and basic customer service skills. 

• Ability to learn, understand, and follow verbal and manual instructions; learn and function within ANSI codes. 

• Skill in establishing and maintaining cooperative working relationships with other employees. 

• Ability to work directly with the public, providing information and assistance on a daily basis. 

• Ability/willingness to learn and pass on to passengers those areas of interest to visitors, such as local history, people, culture, geography, etc. 

 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• Two (2) years of experience working at an aerial tramway and /or ski lift operation that includes One (1) year of maintenance working with electrical controls, hydraulics and wire-rope. May substitute (1) year tram related experience for an Associate degree or Certificate in Advanced Diesel Technology and (2) years on the job experience  in the repair and maintenance of heavy machinery.  

• One (1) year Lead/supervisory experience, including scheduling and training subordinates in any environment. 

• Current CPR/AED and first aid certificates.    

• Current Rope access and/or Fall Protection certificate or achieve certification within 6 months after acceptance of job offer. 

 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Five (5) years of experience in aerial tramway and/or ski lifts, gondola operations to include two (2) years’ work with electrical controls, hydraulics and wire rope.  

• Three (3) years lead/supervisory maintenance experience, including scheduling and training subordinates in any environment.  

 

WORKING CONDITIONS 

Aerial tramway, lift and terminal environment (2000 ft. elevation); extreme heights and dangerous overhead work areas exposed to inclement weather conditions; extremely dangerous electrical and/or mechanical conditions and equipment. 

Routine movement in/out of an aerial tramway cabin as part of an aerial tramway and lift operation at an 2000 ft. elevation; constant public interaction and communication; constant exposure to extreme heights; periodic exposure to dangerous equipment during emergency evacuations or power failures.   

During emergency evacuations or equipment failure, expected to assist management.  Must be able to hike trails to assist management in various emergencies (e.g., medical, missing persons, etc.)  Must be able to lift and/or move up to 100 lbs. of various tram equipment/supplies.  The Tram is a non-smoking facility with designated outside-smoking areas. 

 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.   

While performing the duties of this job, the employee is constantly required to stand, walk, talk, hear, use hands and fingers to operate, handle, or feel objects, tools, or controls; reach with hands and arms. Frequent climbing, stooping, kneeling, and bending are required. The employee may occasionally lift and/or move up to 100 pounds.  Specific vision abilities required by this job include distance vision, close vision, peripheral vision, and the ability to adjust focus.  The employee must be able to enter, exit, and ride an aerial tramway in order to reach the upper worksite. 

SUMMARY

This seasonal position is responsible for supervising guest service and ticketing operations, acting as the guest services manager on duty during his/her absence, and overseeing the collection, reconciliation, and submittal of daily ticket sales receipts, as well as collecting and submitting daily cruise ship reconciliation for vouchers in order to secure and increase sales, while offering top of the line services and a better product for tramway guests.

JOB DUTIES

• Functions as the acting Guest Services Manager during his/her absences. Oversee both guest services and ticketing functions and assists with the maintenance of excellent customer services.
• On a continuous basis, provides daily supervision of, Cultural Guardian, Lead Host/Ticket Agent and Host/Ticket Agent staff, and will be involved with recruiting, prescreening, hiring, directing, training, etc. new employees.
• Assigns work to staff involving ticket sales services at the lower terminal and assigns work to guest services staff involving ship passenger escort services, the upper terminal greeting services, and the theater operations.
• Develops weekly staff schedules; and responsible for the collection and timely submittal of payroll documents; ensures that ticketing/host staff receives proper training.
• Settles with each cruise ship’s shore excursion services staff and/or purser for their pre-purchased cruise tour vouchers, closely coordinates activities at all times with each ship’s staff in order to collect and submit reconciliation for the vouchers, and closely coordinate with guest services staff who are also allowed to settle daily with ships’ staff.
• During pre- and post-reconciliation activities, collects and accounts for cash from sales receipts, maintains the computerized ticketing system, ensures sales receipts data is entered, and develops financial reports correctly and timely; also, oversees ticket printing and ordering/purchasing of supply activities.
• Oversees efforts to prevent the public from becoming nonpaying riders.
• Works directly with the Guest Services Manager in the development and coordination of ongoing orientation and continual training in customer services, sales and marketing, and/or passenger safety and comfort to all tramway staff that interact frequently with guests.
• Identifies discrepancy and/or problem areas to be resolved, the training outline to be followed and the arrangement for resources to be used throughout the season.
• Resolves unusual problems presented by difficult customers, special group needs, credit card transactions, etc.
• Performs other incidental and related duties as required and assigned.

NECESSARY SKILLS AND KNOWLEDGE

• Ability to meet time and attendance requirements.
• Ability to work all different shifts including holidays and weekends.
• Ability to attend all scheduled meetings, orientations and training.
• Excellent verbal and written communication and customer service skills.
• Ability to handle stress under pressure.
• Ability to learn, understand, and follow oral and written instructions/directions.
• Skill in operating personal computer utilizing a variety of computer software.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to work directly with the public, providing information and assistance on a daily basis.
• Strong cash handling and sales receipts reconciliation skills.
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc.
• Working knowledge of Southeast Alaska tourism market, travel distribution channels, product and services sales; the practices of cruise line shore excursion services.

MINIMUM QUALIFICATIONS (education, experience, skills)

• High school diploma or equivalent.
• Two (2) seasons of lead experience involved with tourism, travel, and/or hospitality services, including cash handling and reconciliation skills.
• And one (1) season of supervisory experience.
• Ability to successfully pass a background check.

PREFERRED QUALIFICATIONS (education, experience, skills)

• Current CPR and first aid certificates.
• Drug testing may be required.
• Previous experience working in the visitor or hospitality industry or other customer service related field.
• Sales and business development experience.

WORKING CONDITIONS

Movement in/out of an aerial tramway cabin up/down a 1800 ft. elevation; constant public interaction and communication; constant exposure to extreme heights.  The Tram is a non-smoking facility with designated outside-smoking areas.

SUMMARY 

This seasonal position is responsible for providing tour and local visitor information and assistance, ticketing services and sales in the sky bridge, to guests at the Tramway. 

JOB DUTIES 

• Ensure that each customer receives prompt and courteous service. 
• People-oriented and able to provide superior customer service. 
• Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates. 
• Responsible for a balanced drawer. 
• Uses accuracy when ringing up a sale and counting back cash money. Use diplomacy when a customer’s credit card is declined. 
• Functions as the respective supervisor (Ticket Agent or Host), with limited decision-making authority, during operational hours when manager is not on duty; striving to maintain and/or improve guest and/or ticketing services. 
• Assists the Guest Services Supervisor in establishing and nurturing a good working relationship between the Tramway, pass holders, vendors, and cruise ship sales staff, in order to secure and increase sales from, and offer quality services and products to, potential tramway guests. 
• Acts as one of the primary contacts to all guests in the sky bridge to ensure those riding down the tramway are properly ticketed.  For those guests not properly ticketed, sell down tickets with a mobile POS system. 
• Oversees efforts to prevent the public from becoming nonpaying riders. 
• Will be giving directions to all guests regarding all mountain top attractions. 
• Responsible for giving all theater hosts their respective breaks and/or lunch breaks as needed. Familiar with theater operations at the upper terminal, Operates projection and sound system for the theater complex. 
• As an experienced Host Ticket Agent, provides correct tour and local visitor information and assistance to guests at a particular tramway station, ticketing services and sales, and/or assistance/guidance to subordinate Hosts or Ticket Agents, explaining the practices, procedures and techniques of providing excellent customer service to all incoming and outgoing passengers.  Assigns tasks; checks quality of work performance; and makes follow-up suggestions for improvement. 
• Train and supervise subordinate hosts. 
• Works in conjunction with Tram Attendant and other tramway staff to ensure the line to ride down the tramway is kept in an orderly fashion and moving along, checking for wrist stamps, answering guest’s questions, and problem solving. 
• Uses diplomacy to keep the situation from escalating when informing guests of any interruption of tramway operations. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including holidays and weekends. 
• Ability to attend all scheduled meetings, orientations and trainings. 
• Ability to handle stress under pressure. 
• Excellent communication and customer service skills. 
• Ability to learn, understand, and follow oral and written instructions/directions. 
• Skill in operating personal computer utilizing a variety of computer software. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing information and assistance on a daily basis. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• High school diploma or equivalent; AND 
• Two (2) seasons of ticket agent or host, customer service or paraprofessional level experience involved with tourism, travel, and/or hospitality services, including cash handling tasks; AND 
• Ability to successfully pass a background check. 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Current CPR Certification and First Aid training or the ability to obtain within 30-days. 
• Drug testing may be required. 
• Previous experience working in the visitor or hospitality industry or other customer service-related field. 
• Previous supervisory experience.

WORKING CONDITIONS 

Aerial tramway and lift operation with the upper terminal located at an 1800 ft. elevation; daily commute up/down lift; possible frequent standing; frequent guest interaction.  The Tram is a non-smoking facility with designated outside-smoking areas. 

SUMMARY 

Under the direction of the Tram Operations Supervisor and/or the Director of Maintenance and Operations is to be knowledgeable of operational and emergency procedures and related equipment needed to perform the assigned duties.  All personnel shall use reasonable care while performing their duties. 

JOB DUTIES 

• On a daily or shift basis, and in accordance with GATI’s policies & procedures and in accordance with all ANSI B-77 guidelines, is to assume responsible charge of the aerial tramway and of Tram Control and its equipment (i.e., console, which controls the movement and operation of the aerial tramway cars; controls all tramway starts; maintains all operational logs as required by the ANSI code). 
• Assists the Tram Operations Supervisor with making daily or shift assignments and supervision of all Tram Attendants. 
• To verify preoperational inspection (per ANSI B-77 2.3.2.4.2) is completed and documented before public operation. 
• To start the aerial tramway while operating for the public (per ANSI B-77 2.3.3.5.2); 
• To maintain operational log as required (per ANSI B-77 2.3.5.1). 
• To deny access to the aerial tramway to any person; using procedures and criteria provided. 
• Advises the Tram Operations Supervisor of observed abnormal or unusual conditions that may adversely affect the safety of the operation. 
• To terminate passenger operations (per ANSI B-77 2.3.2.5.8). 
• Trained and experienced to handle normal operational and emergency evacuation procedures, including emergency rope evacuation and rescue car operations, initiates action to notify emergency response personnel. 
• Trained and experienced to start the standby diesel engine generator as directed by the Tram Operations/Maintenance Manager or Tram Maintenance Supervisor and performs that task immediately. While on duty, communicates with all Tram Attendants regarding passenger load, all stages of movement, problems, etc.; during car operation, focus totally on control center electronics without allowing distractions to occur while maintaining a high level of customer service. 
• May function as a Tram Attendant during normal operation and/or unexpected staff absences, emergencies, and/or break relief for Tram Attendants. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all schedules including days, evenings, weekends and holidays. 
• Ability to handle stress under pressure. 
• Ability to provide quality customer service. 
• Ability to physically lower passengers and repel out of the tramway cabin under the direction of the Director of Maintenance and Operation and staff, also to be able to switch to Auxiliary Mode of operation (backup). 
• Excellent communication and superior customer service skills. 
• Ability to problem solves a situation, including the identification of consequences resulting from the correct/incorrect operation of aerial tramway equipment. 
• Ability to learn, understand and follow verbal and/or written instructions. 
• Skill in operating personal computer utilizing a variety of computer software. 
• Working knowledge/familiarity of tram operations systems. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to balance the requirements of focusing totally on center console operation and providing service to walk-up inquirers. 
• Ability to work directly with the public, providing prompt and courteous information and assistance on an as needed basis. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 
• Ability to stay calm, cool and collected in the event of a tram operation stoppage of any kind, guests riding with you will be looking to you for guidance and/or direction. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• High school diploma or equivalent. 
• Ability to successfully pass a background check. 
• Completion of one season as a Tram Cabin Conductor (with GATI), or as an aerial tram operator/attendant elsewhere or other relevant experience. 
• Current CPR Certification and First Aid training or ability obtain within 30 days. 
• Drug testing may be required. 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Valid driver’s license and an acceptable driving record. 

WORKING CONDITIONS 

Routine movement in/out of an aerial tramway cabin as part of an aerial tramway and lift operation at an 1,800-foot elevation; exposed to inclement weather conditions (rain, wind, snow); constant public interaction and communication; constant exposure to extreme heights; periodic exposure to dangerous equipment during emergency evacuations or power failures.  The Tram is a non-smoking facility with designated outside-smoking areas. 

SUMMARY

Responsible for the supervision and training of retail staff, and limited scope of shop operations at the Tramway sites. Maintain accurate records of Daily Sales.

JOB DUTIES

• On a daily basis, operates, supervises, and coordinates all duties and activities of a retail/gift shop and staff.
• Responsible for opening and/or closing the shop, recording, reconciling, and reporting daily cash receipts.
• Responsible for taking charge of stocking, displaying, inventory activities.
• Responsible for supervising, training, and scheduling retail clerks.
• Demonstrates extensive knowledge on gifts, backgrounds, and artists, to pass on to customers and retail staff.
• Responsible for the maintenance of a neat, safe, and efficient retail space area.
• Ensures that sales products are properly and neatly displayed and stocked, and supplies are available for staff use.
• Performs limited inventory management.
• Responsible for upholding and assuring staff compliance with Goldbelt’s Family of Alaska-based Subsidiary Companies’ policies and procedures.
• Acts as liaison between front line staff and management with regard to issues directly effecting day-to-day operations.
• Coordinates and participates in staff orientation.
• On behalf of the Tramway retail operations, performs customer purchasing transactions for retail items, gifts or pieces of art in a shop setting; explains characteristics and origin of items to customers.
• Actively promotes merchandise and offers all customers prompt service; provides packaging and shipping services – wraps and mails merchandise purchases on request; maintains a friendly, knowledgeable and courteous demeanor at all times.
• Assures that all staff is following all rules & Regulations stated in MRT’s Employee Handbook and that all guidelines of the Retail Manager are followed at all times.
• Performs other incidental and related duties as assigned.

NECESSARY SKILLS AND KNOWLEDGE

• Ability to meet time and attendance requirements.
• Ability to work all different shifts including holidays and weekends.
• Ability to handle stress under pressure.
• Ability to provide quality customer service.
• Highly proficient sales and cash handling skills.
• Excellent communication and customer service skills.
• Ability to understand and follow oral and written instructions/directions.
• Good knowledge of retail operations, including practices and techniques of inventory control, transaction processing and reporting, and retail products.
• Basic computer skills using Word, Excel, POS, and E-mail.
• Ability to establish and maintain cooperative working relationships with other employees.
• Ability to work directly with the public, providing information and assistance on a daily basis with tact and courtesy.
• Ability/willingness to learn and relay information of interest to visitors such as local history, people, culture, geography, etc.

MINIMUM QUALIFICATIONS (education and experience)

• High school diploma or General Equivalency Diploma (GED).
• Six (6) months of cash handling experience.
• Ability to successfully pass a background check.

PREFERRED QUALIFICATIONS (education and experience)

• One (1) year of lead retail clerk experience, which included all retail shop activities.
• One (1) year of cash handling experience.
• Prior Tram Retail experience.
• Two (2) years retail supervisor experience or Managerial Experience.
• Four (4) years customer service experience.
• One (1) year administrative or clerical background.
• Two (2) years on any POS system, RMS preferred.
• Two (2) years high volume cash handling experience.

WORKING CONDITIONS

Constant movement in/out of an aerial tramway and lift operation, cabin up/down an 1800 ft.; constant exposure to extreme heights, and periodic exposure to dangerous equipment during emergency evacuations or power failures.  Constant public interaction and communication, and must be able to lift/move up to 50 lbs., constant bending, lifting, stooping is required to maintain adequate supplies.  The Tram is a non-smoking facility with designated outside smoking areas.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonableaccommodations may be made to enable qualified individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is constantly required to stand, walk, talk, hear, see, use hands and fingers to operate, handle, or feel objects, tools, or controls; reach with hands and arms.  The employee may occasionally be required to bend/stoop, climb ladders, or move display cases.  The employee must frequently lift and/or move up to 50 lbs.  Specific vision abilities required by this job include distance vision, close vision, color perception, peripheral vision, and the ability to adjust focus.

SUMMARY

Responsible for selling merchandise or art items in a retail gift shop; at the II level, functions as a lead retail clerk over lower level clerks during a shift.  You will be responsible for a large retail shop with high volume of guests and merchandise. Stocking and organizing all merchandise in a timely manner.  Keeping the Shop clean and organized on a daily basis.

JOB DUTIES

• Welcomes and engage customers as they enter the store. 
• Maintains a friendly, knowledgeable, and courteous demeanor. 
• Maintains knowledge about our range of products and actively promotes merchandise to increase customers’ options and enrich the shopping experience 
• Processes orders in a prompt manner using a POS (point of sale) system 
• Promotes special sales, offers and awareness of store loyalty program 
• Explains characteristics and origin of art/merchandise to customers. 
• Assists with inventory such as stocking, displaying, pricing, etc. 
• Ensures daily that the retail shop is cleaned, fully stocked and neat in appearance. 
• In absence of Retail Supervisor or Manager, assists with opening/closing procedures including reconciling bank/till and recording cash receipt transactions.  
• Assists with the training of staff as needed. 
• Balances tills of subordinates if asked under the direction of the Retail Supervisor or Retail Manager and with limited authority or discretion, is responsible for the smooth operation of the day-to-day routine in the retail store. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE

• Communicates effectively.
• Possesses a passion for delivering outstanding customer experience. 
• Ability to learn about local history, people, culture, geography, etc. for the purpose of educating and sharing Alaska with our guests and facilitating sales. 
• Ability to meet time and attendance requirements including holidays and weekends. 
• Ability to handle stress under pressure. 
• Ability to learn, understand, and follow or and written instructions/directions. 
• Ability to build positive and cooperative work relationships 
• Familiarity with gift shop merchandise, artists, and vendors to facilitate sales. 
• Possesses cash handling skills. 
• Ability to work directly with the public, providing information and assistance daily 

MINIMUM QUALIFICATIONS (education, experience, skills)

• Ability to successfully pass a background check.

PREFERRED QUALIFICATIONS (education, experience, skills)

• High school diploma or equivalent. 
• Nine (9) months of retail sales or cash handling experience. 
• Current CPR and first aid certificates. 

WORKING CONDITIONS

Constant movement in/out of an aerial tramway and lift operation, cabin up/down an 1800 ft.; constant exposure to extreme heights, and periodic exposure to dangerous equipment during emergency evacuations or power failures.  Constant public interaction and communication, and must be able to lift/move up to 50 lbs., constant bending, lifting, stooping is required to maintain adequate supplies.  The Tram is a non-smoking facility with designated outside smoking areas.

SUMMARY

The Specialty Sales Associates are responsible for promoting, demonstrating, and selling Alaska Native/American Indian art and merchandise.  As well as, responsible for the achievement of customer satisfaction, revenue generations, and long-term account goals in line with company vision and values.

JOB DUTIES

• Promote the sale of authentic Native art merchandise, initiate and close sales.
• Meet daily, weekly and monthly sales goals.
• Actively promotes merchandise and offers all customers prompt service.
• Demonstrate technical selling skills and product knowledge to give effective presentation of Alaska Native/American Indian Art and merchandise.
• Maintains a friendly, knowledgeable and courteous demeanor at all times.
• Operates cash register; makes and records cash receipt transactions; assumes all responsibility for gift shop bank/till.
• Keeps retail space neat and orderly.
• Greet customers at the store and offer assistance at all times judging whether a custom prefers to be waited on or to shop independently.
• Guide customers who know what they want to the correct section or making suggestions to customers who are not completely sure of what they want.
• Provide information and history on the products and Alaska Native peoples.
• Performs other incidental and related duties as required and assigned.

NECESSARY SKILLS AND KNOWLEDGE

• Knowledge of Alaska Native/American Indian art and merchandise.
• Knowledge of Southeast Alaska Native peoples.
• Highly organized, self-motivated and attentive to detail.
• Excellent communication and customer service skills.
• Knowledge of particular product he/she is selling and an interest to learn more about it and about similar products offered by competitors.
• A patient and professional manner to assist customers throughout the entire process of purchasing.
• Ability to work with all types of customers.
• Ability to learn, understand, and follow or and written instructions/directions.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Cash handling skills.
• Ability/willingness to learn and pass on to passengers those areas of interest to visitors, such as local history, people, culture, geography, etc.

MINIMUM QUALIFICATIONS (education, experience, skills)

• Ability to successfully pass a background check.

PREFERRED QUALIFICATIONS (education, experience, skills)

• High school diploma or equivalent.
• Three (3) years sales clerk experience in a gift shop.
• Proven ability to achieve sales quotas.
• Current CPR and first aid certificates.
• Drug testing may be required.
• Three (3) years of experience selling native arts and crafts.
• Prior Tram Operations experience.

WORKING CONDITIONS

Constant movement in/out of an aerial tramway cabin up/down a 1800 ft. elevation; constant public interaction and communication; must be able to lift/move up to 50 pounds.  The Tram is a non-smoking facility with designated outside-smoking areas.

SUMMARY 

Responsible for the preparation and serving of all alcoholic beverages at the Timberline Bar & Grill, in order to contribute to guest satisfaction and premier customer service atmosphere. Full-time and part-time positions available.  

JOB DUTIES 

• Prepares and serves alcoholic beverages to restaurant guests, being concerned with the quality, quantity, and appearance of the beverage product; mixing all beverages consistently, and applying recipe knowledge of all drinks. 
• Responsible for the efficient and effective operation of a limited bar area as part of the tramway restaurant. 
• Coordinates sales receipts reporting with the Front of House Manager and staff. 
• Stocks and maintains par levels in bar, assists with conducting ongoing inventory. 
• Responsible for adherence to standard bar opening, operating, and closing procedures, along with ability to handle all complaints quickly and efficiently, in the customers’ best interests. 
• Provides excellent customer service by taking/following up on orders and communicating with guests. 
• Ensures workspace and equipment are kept sanitary and in an orderly manner; busing immediate bar area. 
• Ensures liquor serving laws and TB&G House Alcohol Policy are being followed; maintains high service standards pertaining to customer conduct; maintains order in bar area, promptly notifying management of unruly patrons. 
• Provides assistance to food and beverage staff in order to put out top quality product in an efficient manner, to develop/maintain teamwork and to contribute to a smooth operation. 
• Provides assistance in seating guests when host(ess) is helping other guests. 
• Performs other incidental and related duties as assigned by the Front of House Manager and/or Lead Bartender. 

NECESSARY SKILLS AND KNOWLEDGE 

• Thorough knowledge of practices and techniques of mixology and proficient in the operation of bar equipment, and beverage serving. 
• Knowledge and familiarity with State of Alaska liquor laws. 
• Knowledge of computerized cash register systems, cash collection procedures. 
• Excellent communication and customer service skills. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing information and assistance on a daily basis. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 
• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including holidays and weekends. 
• Ability to handle stress under pressure. 
• Ability to provide quality customer service. 
• Ability and willingness to maintain a clean, healthy, and safe working environment. 
• Ability to work independently, with minimal supervision. 
• Ability to handle heavy customer contact and excellent customer service skills. 
• A positive focus and customer service skills is in order to ensure the return of our customers. 
• Knowledge of customer service techniques. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• Current Training for Alcohol Professional (TAP) card. 
• One (1) year of bartender experience. 
• State of Alaska Food Workers Card. 
• Ability to successfully pass a background check. 
• Drug testing may be required. 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Three (3) or more years’ experience as a bartender. 

WORKING CONDITIONS 

Routine movement in/out of an aerial tramway cabin as part of an aerial tramway and lift operation at an 1800 ft. elevation; exposed to inclement weather conditions (rain, wind, snow) constant public interaction and communication; constant exposure to extreme heights; periodic exposure to dangerous equipment during emergency evacuations or power failures.   

Constant public interaction and communication; constant exposure to extreme heights, and periodic exposure to dangerous equipment during emergency evacuations or power failures, constant movement in a confined work space; prolonged standing, stooping, bending, lifting to maintain for extended periods of time to ensure adequate supplies; physical strength to periodically move up to 60 pounds.  The Tram is a non-smoking facility with designated outside-smoking areas. 

SUMMARY 

Responsible for assisting wait staff and providing table cleaning service for the restaurant, in order to contribute to a smooth operation. 

JOB DUTIES 

• In preparation for guest visits, clears all used tableware, napkins and refuse from tables to tubs in bus station; wipes tables and chairs; clears debris from floor areas surrounding the tables; resets tables in accordance with established standards in order to seat new customers as quickly as possible. 
• Removes full tubs of used dishes, etc. from bus station to dishwashing area for cleaning; maintains a clean, well-stocked and orderly bus station at all times in order to improve efficiency and productivity. 
• Retrieves cleaned dishes, glassware and utensils from the kitchen area and distributes to each service station for future use. 
• During a guest visit, assists wait staff by filling water glasses, refilling customers’ beverages, accommodating requests for additional condiments, clean or fresh tableware, etc. 
• Restocks and replenishes food service supplies; continually strives to assist in maintaining a clean, presentable, and attractive restaurant.  Assists with the movement of foodstuffs from lower terminal to kitchen area. 
• Responsible for keeping the alley area clean and organized. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including holidays and weekends. 
• Ability to handle stress under pressure. 
• Ability to provide quality customer service. 
• Ability to learn, understand, and follow oral and written instructions/directions. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing information and assistance on a daily basis. 
• Excellent communication and customer service skills. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• Ability to work productively and quickly, and learn the practices and techniques of busing properly. 
• Ability to successfully pass a background check. 
• State of Alaska Food Worker Card. 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Current CPR and first aid certificates. 
• Drug testing may be required. 

WORKING CONDITIONS 

Routine movement in/out of an aerial tramway cabin as part of an aerial tramway and lift operation at an 1800 ft. elevation; exposed to inclement weather conditions (rain, wind, snow) constant public interaction and communication; constant exposure to extreme heights; periodic exposure to dangerous equipment during emergency evacuations or power failures. 

Standard restaurant environment; constant movement (standing, walking, bending, etc.) in a noisy environment during shift; physically strenuous, with physical ability to lift and carry up to 50 lbs.  The Tram is a non-smoking facility with designated outside-smoking areas. 

SUMMARY 

Responsible for greeting guests with a smile, warm greeting. Responsible for managing the register, including all credit card and cash operations. Responsible for assisting and providing table cleaning service for the restaurant, in order to contribute to guest satisfaction providing a premier customer service atmosphere. Full and part time positions available. 

JOB DUTIES 

• Assist bussers with clearing all used tableware, napkins and refuse from tables.  
• Wipes tables and chairs; clears debris from floor areas surrounding the tables; resets tables in accordance with established standards in order to seat new customers as quickly as possible. 
• Along with bar staff, takes food and drink orders from guests to alleviate some of the stress of backlog on bar staff. 
• Assists with retrieving clean dishes, glassware and utensils from the kitchen area and distributes to each service station for future use. 
• During a guest visit, assists  by filling water glasses, refilling customers’ beverages, accommodating requests for additional condiments, clean or fresh tableware, etc. 
• Function as a  cashier for  the restaurant. 
• Receive payments and present change/credit card receipts to customers. 
• Ensure a balance of the register at the end of the shift or working period. 
• Restocks and replenishes food service supplies; continually strives to assist in maintaining a clean, presentable, and attractive restaurant. 
• Assists with the movement of food from lower terminal to kitchen area. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including holidays and weekends. 
• Ability to handle stress under pressure. 
• Ability to provide quality customer service. 
• Ability to learn, understand, and follow oral and written instructions/directions. 
• Ability to keep the flow of arriving guest moving in an organized manner. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing information and assistance on a daily basis. 
• Excellent communication and customer service skills. 
• Excellent mathematical, multitasking, and computer skills. 
• Ability to work productively and quickly, and learn the practices and techniques of busing properly. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• Three (3) months of customer service experience. 
• Ability to successfully pass a background check. 
• State of Alaska Food Workers card. 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Current CPR and first aid certificates. 
• Drug testing may be required. 

WORKING CONDITIONS 

Routine movement in/out of an aerial tramway cabin as part of an aerial tramway and lift operation at an 1800 ft. elevation; exposed to inclement weather conditions (rain, wind, snow) constant public interaction and communication; constant exposure to extreme heights; periodic exposure to dangerous equipment during emergency evacuations or power failures.   

Must be able to lift and/or move up to 30 lbs. of various tram equipment/supplies.  The Tram is a non-smoking facility with designated outside-smoking areas. 

SUMMARY 

Under the direction of the shift Kitchen Supervisor, responsible for the washing of restaurant dishes, equipment, etc., and the cleanliness of the kitchen area, in order to contribute to a smooth operation. Full-time and part-time positions available.  

JOB DUTIES 

• During a shift, washes dishes, silverware, glasses, pots and pans, and cooking utensils. 
• Ensures a well-stocked and orderly supply is available for restaurant use. 
• Assists with movement of supplies from lower terminal to kitchen area. 
• In accordance with sanitation regulations and standard restaurant kitchen practices, cleans the kitchen cooking, preparation and serving areas; dusts, wipes down and sanitizes all working areas and equipment; sweeps and mops floors. 
• Assists and coordinates efforts with cooks and bussers in order to contribute to an effective and efficient restaurant operation. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements 
• Ability to work all different shifts including holidays and weekends  
• Ability to provide quality customer service  
• Ability to handle stress under pressure  
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 
• Skills and ability to work directly with the public, providing information and assistance on a daily basis.  
• Ability to work productively and quickly. 
• Ability to learn the practices and techniques of cleaning and sanitizing restaurant space, utensils and equipment. 
• Excellent communication and customer service skills. 
• Ability to learn, understand and follow verbal and written instructions/directions. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to physically lift and carry up to 60lbs. when necessary/ to continually stand during a shift.  

MINIMUM QUALIFICATIONS (education, experience, skills) 

• Ability to successfully pass a background check.  
• State of Alaska Food Workers Card. 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Current CPR and first aid certificates. 
• Drug testing may be required. 
• Prior Tram Operations experience. 

WORKING CONDITIONS 

Routine movement in/out of an aerial tramway cabin as part of an aerial tramway and lift operation at an 1800 ft. elevation; exposed to inclement weather conditions (rain, wind, snow) constant public interaction and communication; constant exposure to extreme heights; periodic exposure to dangerous equipment during emergency evacuations or power failures. 

SUMMARY 

Under the direction of the Front of House Manager, the Lead Bartender serves drinks, trains bartenders how to prepare drinks in order to ensure guest satisfaction, opens and closes cash drawer, conducts inventory and prepares purchase orders for manager approval.  

JOB DUTIES 

• Constantly monitors the bartenders’ preparation techniques and practices, checking the quality, quantity and appearance of the beverage product; provides ongoing training and guidance to bar staff.  
• Responsible for serving drinks and providing high quality customer service. 
• Responsible for adherence to standard bar opening, operating and closing procedures. 
• Coordinates sales receipts reporting with the Front of House Manager and bar staff. 
• Stocks and maintains par levels in bar; conducts ongoing inventory; prepares orders for approval by the Front of House Manager.  
• Assists with setting the bartender weekly schedule.  
• Ensures liquor serving laws are being followed; establishes and maintains high service standards including those pertaining to staff and customer conduct. 
• Ensures liquor serving laws and TB&G House Alcohol Policy are being followed. 
• Ensures workspace and equipment are kept sanitary and in an orderly manner. 
• Responsible for the efficient and effective operation of a limited bar area as part of the tramway restaurant. 
• Determines and recommends wine list plus other liquor products offered to guests. 
• Constantly explains proper and standard methods and techniques of food serving, taking and following up on orders, communicating with guests, etc. 
• Handles all guest or staff complaints and minor problems that arise during the shift. 
• Maintains high service standards pertaining to customer conduct. 
• Maintains order in bar area, promptly notifying management of unruly patrons. 
• Performs other incidental and related duties as assigned by the Front of House Manager.  

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including holidays and weekends. 
• Ability to handle stress under pressure. 
• Ability to provide quality customer service. 
• Thorough knowledge of practices and techniques of mixology and proficient in the operation of bar equipment, and beverage serving. 
• Familiarity with State of Alaska liquor laws. 
• Knowledge of computerized cash register systems, cash collection procedures. 
• Excellent communication and customer service skills. 
• Thorough knowledge of practices and techniques of mixology and proficient in the operation of bar and restaurant equipment. 
• Knowledge of standard bar opening, operating and closing procedures; liquor laws; computerized cash register systems; cash collection procedures. 
• Knowledge of standard practices and procedures related to food and beverage serving, taking/following up on orders and communicating with guests. 
• Strong organizational skills. 
• Excellent communications and customer service skills. 
• Ability to identify and resolve service problems and to handle all complaints quickly and efficiently, in the customers’ best interest. 
• Lead by example, including the ability to train staff with little or no prior experience. 
• Ability to handle stressful situations in an effective manner; to smooth out problems between staff working the floor and kitchen areas and between early and late shifts. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing information and assistance on a daily basis. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• High school diploma or General Equivalency Diploma (GED). 
• Current Training for Alcohol Professionals (TAP) card. 
• One (1) year of lead bartender experience. 
• Ability to successfully pass a background check. 
• State of Alaska food workers card 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Three (3) or more years’ experience as a bartender. 
• Current CPR and first aid certificates 

WORKING CONDITIONS 

Standard restaurant and bar environment as part of an aerial tramway and lift operation at a 1800 ft. elevation; constant exposure to extreme heights, and periodic exposure to dangerous equipment during emergency evacuations or power failures. Constant movement in narrow/confined workspaces and a hot, noisy environment; prolonged standing for extended periods of time. Constant public interaction and communication and must be able to lift/move up to 60 lbs., periodically. The Tram is a non-smoking facility with designated outside smoking areas. 

SUMMARY 

The Lead Barista is responsible for maintaining a positive work environment while ensuring quality experiences for both our customers and team members. The Lead Barista has advanced knowledge of coffee products and equipment. The Lead Barista will prepare drink orders, train entry level baristas, encourage safe work practices and order inventory with manager approval.   

JOB DUTIES 

• Oversees the training for entry level Baristas. 
• Provides quality customer service by greeting customers with a smile, remembering drink orders, and saying thank you with each interaction.  
• Safely handles all hot and cold drinks during drink preparation. 
• Maintains a clean, organized work environment and is responsible for distribution of products.  
• Provides guidance and actively sets an example for team members, assuring that Standard Operations Procedures are followed.  
• Responsible for maintaining high sanitation standards and proper hygiene habits at all times.  
• Restocks shelves; conducts ongoing inventory; prepares purchase orders for manager approval.  
• Performs all POS duties, including opening and closing procedures.  
• Establishes effective and positive communication amongst all team members. 
• Be proactive in solving customer problems and satisfying customers in various situations. 
• Ability/willingness to learn and pass on to passengers those areas of interest to visitors, such as local history, people, culture, geography, etc. 
• Performs other incidental and related duties as required and assigned.  

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements.  
• Ability to work all different shifts including holidays and weekends.  
• Ability to handle stress under pressure.  
• Ability to provide quality customer service.  
• Ability to operate technical equipment (espresso machine and cash register). 
• Knowledge and skill in making a large variety of coffee drinks  
• Ability to accurately exchange money with the customers.  
• Ability to reconcile all cash and money at the end of the day.  
• Ability and willingness to maintain a clean, healthy, and safe working environment.  
• Ability to coordinate multiple activities with attention to detail  
• Ability to work independently, with minimal supervision  
• This position requires heavy customer contact and excellent customer service skills.  
• A positive focus and customer service skills are needed to ensure the return of our customers. 
• Knowledge of customer service techniques. 
• Establishes and maintains a cooperative working relationship with all team members and management. 
• Skills and ability to work directly with the public, providing information and assistance daily.  

MINIMUM QUALIFICATIONS (education, experience, skills) 

• One (1) year of experience in specialty coffee and the coffee industry.  
• Ability to successfully pass a background check. 
• State of Alaska Food Workers Card. 

PREFERRED QUALIFICATIONS (education, experience, skills)  

• Completed a Barista Training Program. 
• Food and Beverage Management Certification.  

WORKING CONDITION 

Constant movement in/out of an aerial tramway cabin up/down an 1800 ft. elevation; constant public interaction and communication; constant exposure to extreme heights, and periodic exposure to dangerous equipment during emergency evacuations or power failures. Must be able to lift/move up to 50 pounds, constant bending, lifting, stooping is required to maintain adequate supplies. The Tram is a non-smoking facility with designated outside-smoking area.  

SUMMARY 

Prepare a variety of hot and cold beverages and coffee that includes bottled and canned drinks. Retail selling of prepared foods including, but not limited to hot dogs, chips, and various other snacks.  

JOB DUTIES 

• Prepare hot and cold beverages. 
• Preparation of prepared foods for re-sale. 
• Accurate cash handling and use of credit card machine. 
• Opening and/or closing the coffee shop as scheduled. 
• Cleaning and sanitizing work area as required by the State of Alaska. 
• Provide exceptional customer service daily. 
• Promote sales of products through guest interaction. 
• Skill in establishing and maintaining cooperative working relationships with other employees, and supervising, guiding, and training staff. 
• Ability to work directly with the public, providing information and assistance daily. 
• Ability/willingness to learn and pass on to passengers those areas of interest to visitors, such as local history, people, culture, geography, etc. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including holidays and weekends. 
• Ability to handle stress under pressure. 
• Ability to provide quality customer service with a SMILE. 
• Ability to operate technical equipment (espresso machine and cash register). 
• Knowledge and skill in making a large variety of coffee drinks. 
• Ability to accurately exchange money with the customers. 
• Ability to reconcile all cash and money at the end of the day. 
• Ability and willingness to maintain a clean, healthy, and safe working environment. 
• Ability to learn and use the company computer to input data on a day-to-day basis. 
• Ability to coordinate multiple activities with attention to detail. 
• Ability to work independently, with minimal supervision. 
• This position requires heavy customer contact and excellent customer service skills. 
• A positive focus and customer service skills is to ensure the return of our customers. 
• Knowledge of customer service techniques. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• State of Alaska Food Workers Card. 
• Three (3) months Barista experience. 
• Ability to successfully pass a background check. 

PREFERRED QUALIFICATIONS (education, experience, skills)  

• Recently completed a Barista Training Program is preferred. 

WORKING CONDITION 

Constant movement in/out of an aerial tramway cabin up/down an 1800 ft. elevation; constant public interaction and communication; constant exposure to extreme heights, and periodic exposure to dangerous equipment during emergency evacuations or power failures. Must be able to lift/move up to 50 pounds, constant bending, lifting, stooping is required to maintain adequate supplies. The Tram is a non-smoking facility with designated outside-smoking area. 

SUMMARY 

Under the direction of the shift Kitchen Supervisor or Line Cook, is responsible for the preparation of salads, vegetables, sauces, soups, sandwiches and other menu items at the Tramway restaurant, in order to contribute to guest satisfaction providing a premier customer service atmosphere. 

JOB DUTIES 

• Prepares salads, vegetables, sandwiches and portions of food. 
• Assists the cooks in simultaneously balancing and putting out different plates during a shift. 
• Learns the practices and techniques of preparing and cooking basic menu items in order to progress to the line cook level of experience and knowledge. 
• Assists with movement of supplies from lower terminal to kitchen area. 
• Maintains high sanitation standards and proper hygiene and sanitary habits at all times. 
• Ensures proper food handling and storage and space/equipment cleanliness; and assists supervisor in preparing for health inspections. 
• Provides assistance to kitchen staff in order to put out a top-quality food product in an efficient manner. 
• Develop/maintain teamwork and to contribute to a smooth operation. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including holidays and weekends. 
• Knowledge of the practices and techniques of restaurant cooking, food presentation and storage. 
• Knowledge of customer service principles. 
• Knowledge of all kitchen equipment and appliances; and sanitary food requirements/codes. 
• Ability to work productively and under pressure in a fast-paced environment; good dexterity; willingness to learn. 
• Ability to handle stress under pressure. 
• Excellent communication and customer service skills. 
• Ability to learn, understand, and follow oral and written instructions/directions. 
• Thorough knowledge of state sanitary regulations and requirements, as well as standard practices and procedures related to food preparation and storage. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing information and assistance on a daily basis. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• Zero (0) months as a prep cook with experience in a high-volume environment; AND 
• State of Alaska Food Workers Card within 30 days of hire. 
• Ability to successfully pass a background check. 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Current CPR and first aid certificates. 
• Drug testing may be required. 
• Fire prevention training. 
• SERV Safe certification. 

WORKING CONDITIONS 

Routine movement in/out of an aerial tramway cabin as part of an aerial tramway and lift operation at an 1800 ft. elevation; exposed to inclement weather conditions (rain, wind, snow) constant public interaction and communication; constant exposure to extreme heights; periodic exposure to dangerous equipment during emergency evacuations or power failures. 

Must be able to lift and/or move up to 40 lbs. of various tram equipment/supplies.  The Tram is a non-smoking facility with designated outside-smoking areas. 

Must be able to work in a standard kitchen environment, constant movement in narrow/confined work spaces and a hot, noisy environment; prolonged standing for extended periods of time. Must be able to lift/move up to 40 lbs, periodically, constant bending, lifting, stooping is required to maintain adequate supplies. The Tram is a non-smoking facility with designated outside smoking areas. 

SUMMARY 

Responsible for the proper preparation and presentation of all food products at the Tramway restaurant, in order to contribute to guest satisfaction providing a premier customer service atmosphere. We will train.  

JOB DUTIES 

• Prepares and cooks all food for a workstation, specifically the main menu and special items, balancing simultaneously different plates; seasons and presents the same as described on the menu. 
• Continues to learn and gain experience in the preparation of more complicated dishes, sauces, etc.  
• Maintains high sanitation standards and proper hygiene and sanitary habits at all times. 
• Ensures proper food handling and storage and space/equipment cleanliness; and assists supervisor in preparing for health inspections. 
• Provides assistance and guidance, including one-to-one training, to all kitchen staff in order to put out a top-quality food product in an efficient manner 
• Develop/maintain teamwork and to contribute to a smooth operation. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including holidays and weekends. 
• Knowledge of the practices and techniques of restaurant cooking, food presentation and storage. (We will train) 
• Knowledge of all kitchen equipment and appliances. 
• Knowledge in sanitary food requirements/codes. 
• Strong organizational skills. 
• Ability to work productively, skillfully and under pressure in a fast-paced environment. 
• Ability to balance and “push out” simultaneously at least 15 different plates; good dexterity. (We will train) 
• Excellent communication and customer service skills. 
• Ability to learn, understand, and follow oral and written instructions/directions. 
• General knowledge of customer service and food service principles. 
• Ability to lead by example including the ability to adequately train staff with minimal experience. 
• Ability to handle stressful situations effectively while meeting deadlines. 
• Ability to assist in smoothing out problems between staff working the kitchen and floor areas and between early and late shifts. 
• Thorough knowledge of state sanitary regulations and requirements. 
• Thorough knowledge of standard practices and procedures related to food preparation and storage. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing information and assistance on a daily basis. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• Zero (0) year as a line cook with experience in a high-volume environment. 
• Ability to obtain a State of Alaska Food Workers Card within 30 days. 
• Ability to successfully pass a background check.  

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Culinary training from an accredited Culinary Institute. 
• Current CPR and first aid certificates. 
• Fire prevention training. 
• SERV Safe certification. 

WORKING CONDITIONS 

Routine movement in/out of an aerial tramway cabin as part of an aerial tramway and lift operation at an 1800 ft. elevation; exposed to inclement weather conditions (rain, wind, snow) constant public interaction and communication; constant exposure to extreme heights; periodic exposure to dangerous equipment during emergency evacuations or power failures. 

Must be able to lift and/or move up to 40 lbs. of various tram equipment/supplies.  The Tram is a non-smoking facility with designated outside-smoking areas. 

Must be able to work in a standard kitchen environment, constant movement in narrow/confined work spaces and a hot, noisy environment; prolonged standing for extended periods of time. Must be able to lift/move up to 40 lbs., periodically, constant bending, lifting, stooping is required to maintain adequate supplies. The Tram is a non-smoking facility with designated outside smoking areas. 

SUMMARY 

Responsible for providing tour and local visitor information and assistance and oversees efforts to prevent the public from becoming nonpaying riders. There are full-time and part-time roles available. 

JOB DUTIES 

• Ensure that each customer receives prompt and. courteous service 
• People-oriented and able to provide superior customer service. 
• Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates. 
• Maintain an excellent customer service level to all incoming and outgoing cruise ship, special group or local passengers, meets and greets all potential tramway guests; provides tram and visitor information; gives directions to the viewing areas, gift shops, restaurant, and other locations; explains the details of the full tramway experience. 
• At the lower terminal, provides highest level of customer service to all guests, explaining the various products or services available for purchase within the aerial tramway, including tramway transportation, theater viewing, restaurant products, etc.; collects (and counts at end of shift) vouchers; verifies purchased tickets before guests get onto the tramway cabins and depart. 
• Must be able to read and accurately exchange cruise ship vouchers for correct tram tickets or other tours. 
• Must be able to function under pressure during peak visitor hours and greet each guest as if they were your first guest of the day. 
• Requires repetitive, consistent process of scanning, punching tickets and stamping wrists to validate the guests visit. 
• Constantly applies effective practices and techniques of providing excellent customer service to all incoming and outgoing passengers; seeks and follows advice provided by Lead Host or Lead Ticket Agent in improving customer service skills and becoming more familiar with tour and visitor information. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including holidays and weekends. 
• Ability to attend scheduled meetings, orientations and training sessions. 
• Excellent communication and customer service skills. 
• Ability to learn, understand, and follow oral and written instructions/directions. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing information and assistance on a daily basis. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• Hiring for attitude, will train for skills. 
• Ability to successfully pass a background check. 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Current CPR Certification and First Aid training or the ability to obtain within 30-days. 
• Drug testing may be required. 
• Previous experience working in the visitor or hospitality industry or other customer service related field. 

WORKING CONDITIONS 

Aerial tramway and lift operation with the upper terminal located at an 1800 ft. elevation; daily commute up/down lift; possible frequent standing; frequent guest interaction.  The Tram is a non-smoking facility with designated outside-smoking areas. 

ACKNOWLEDGMENT STATEMENT 

While this job description describes the essential functions and qualifications of the position described, it is not intended to serve as a comprehensive list of all the duties performed by all employees in this job.  Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-related duties. 

SUMMARY 

Assists departmental supervisors in the delivery of services while providing the best possible customer service atmosphere and maximized operational efficiencies.   

JOB DUTIES 

• Acts as ‘manager on duty’ (MOD) after 5:00 PM when tramway is open to the public; checking in will all departments and helping where needed – dealing with customer service issues, responding to guest emergencies, and counseling employees when necessary. 
• Assists operations in all departments; may be called upon to sell tickets, load tramcars, seat guests in restaurant, bus tables, expedite meals, help with special event preparation, help sales in retail, expedite retail shipping, balance deposits, deliver change, give directions, make deliveries, pickup orders from local wholesalers, assist with departmental inventories, police parking lot, and help with the movement of goods between the Mountain House and the Harbor Station. 
• Assists in maintaining consistent signage and information throughout facilities, maintains employee and public bulletin boards, looks for safety concerns and offers quick correction or brings to the Director of Operations, attends weekly safety meetings, and assists with follow-through on identified action items. 
• Strives to meet the Tramway’s objectives of top quality services by leading by example, demonstrating professional interactions at all points of contact, and ensuring efficient use of Tram resources and procedural reinforcement that results in profitability. 
• Ability to immediately identify operational and services problems and initiate resolutions, handle complaints quickly, efficiently and in the guests’, best interests. 
• Reviews employment applications, seeking individuals whose work ethic, experience, attitude, and references indicate the ability to sustain a successful employee-employer relationship; such review will include conducting initial interviews and checking employment references.   
• Guides new hires through their first hours of work at the Tramway by completing employment paperwork, making introductions, and providing an overview of established policies and procedures for both Goldbelt, Incorporated and MRT. 
• Work with HR to ensure a consistent new hire orientation is provided to all MRT employees. 
• Ability to work long, flexible hours, the night shift, and possibly a six (6) day work week. 
• Ability to supervise and motivate staff in all departments, led by example, and handle disciplinary and stressful situations in an effective manner. 
• Assists all departments with their projects by providing support with retail web sales, season pass sales, employee recruitment, public relations, snow removal, tram operations, remodeling, cleaning, refurbishment projects along with other office duties (e.g., answer phone, filing, errands). 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to physically climb out of the tramway cabin under the direction of the Tram Operations & Maintenance Manager and staff. 
• Excellent communication, interpersonal, and customer service skills. 
• Must be proficient in understanding point of sales systems, computers, and standard office equipment. 
• Working knowledge/familiarity of tram operations systems. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing information and assistance on a daily basis. 
• Ability/willingness to learn and pass on to passengers those areas of interest to visitors, such as local history, people, culture, geography, etc. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• High school diploma or equivalent. 
• Four (4) years of tourism/business related management experience (college studies may be substituted on a year for year basis). 
• CPR and first aid, AED certificates; drug testing may be required. 
• A TAMs (Techniques in Alcohol Management) card is required within 2 months of appointment. 
• A food handlers card, (one-day food sanitation course) certification within 6 months of appointment. 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Two (2) years supervisory experience. 
• Prior Tram Operations experience. 
• EMS training (Emergency Trauma Technician or higher) 

WORKING CONDITIONS 

Standard restaurant, kitchen and bar environment as part of an aerial tramway and lift operation at an 1800 ft. elevation; constant exposure to extreme heights; periodic exposure to dangerous equipment during emergency evacuations or power failures.  Exposure to wilderness environment on mountain trails when checking on guest safety or responding to emergencies.  The Tram is a non-smoking facility with designated outside-smoking areas. 

SUMMARY 

Performs (at the semi-skilled level) general repairs and preventative maintenance to buildings, facilities, and grounds. 

JOB DUTIES 

• Performs general repairs and preventative maintenance to the tramway’s buildings, facilities and grounds, which might entail mechanical, plumbing, electrical and/or cosmetic carpentry and painting work. 
• Will be available to do emergency repairs to the water pump and its connections located in the facility/house at the top and bottom terminals and out Thane Road; will monitor the facility’s water system on a daily basis. 
• When necessary, will assist the Tram Maintenance Supervisor and crew with special repair, maintenance or installation projects with the aerial tramway and lift, working under the immediate direction of the Tram Maintenance Supervisor and/or contractors. 
• Keeps supervisor informed at all times of informal staff requests, status and schedule of current and future project work, problems due to the scope, unsafe conditions or higher skilled requirements of a project. 
• Continually performs repair or maintenance work in a safe manner, ensuring that activities do not endanger self, staff or passengers, or damage equipment.  Operates working tools and equipment in a safe manner per the manufacturer’s instructions. 
• Will expedite the ordering of, stock and maintain adequate inventory of repair parts and supplies. 
• Performs general upkeep and landscaping of the grounds, walkways, trail markers or signs. 
• Assists janitorial staff when necessary; maintains servicing of company vehicles.  
• Participates in training exercises on the tramway’s evacuation procedures; is part of the staff response team when necessary. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including days, evenings, holidays and weekends. 
• Ability to handle stress under pressure. 
• Ability to provide quality customer service. 
• Knowledge of repair and preventative maintenance procedures for one or more of the specified fields of work: landscaping, mechanics, electrical controls, hydraulics, wire-ropes. 
• Excellent communication and customer service skills. 
• Ability to learn, understand, and follow verbal and manual instructions, work independently and as a self-starter. 
• Skill in operating personal computer utilizing a variety of computer software. 
• Working knowledge/familiarity of tram operations systems, willingness to continuously learn in order to improve skills. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing information and assistance on a daily basis. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• High school diploma or equivalent. 
• Four (4) years of semi-skilled, working or advanced apprentice level experience in one or more of mechanical electrical, HVAC, plumbing, carpentry fields of work, performing general repairs and ongoing maintenance. 
• Current CPR and first aid certificates or ability obtain within 30 days. 
• Drug testing may be required. 
• Ability to successfully pass a background check. 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Prior Tram Operations experience. 
• Current driver’s license with an acceptable driving record. 

WORKING CONDITIONS 

Routine movement in/out of an aerial tramway cabin as part of an aerial tramway and lift operation at an 1800 ft. elevation; all levels of including extreme heights; dangerous overhead work areas exposed to inclement weather conditions; dangerous work equipment; heavy physical requirements; constant climbing, stooping, bending, and working in confined spaces.  The Tram is a non-smoking facility with designated outside-smoking areas. 

SUMMARY 

Responsible for performing as an assistant to supervisor, and in a lead capacity by assigning and checking work and providing daily guidance/training to subordinate Hosts or Ticket Agents. 

JOB DUTIES 

• Ensure that each customer receives prompt and courteous service. 
• People-oriented and able to provide superior customer service. 
• Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates. 
• Responsible for a balanced drawer. 
• Uses accuracy when ringing up a sale and counting back cash money. Use diplomacy when a customer’s credit card is declined. Functions as the respective ticket agent supervisor with limited decision-making authority, during operational hours when manager is not on duty; striving to maintain and/or improve guest and/or ticketing services.  
• Assists the Guest Services Supervisor in establishing and nurturing a good working relationship between the Tramway, season pass holders, vendors, and the cruise ship sales staff, in order to secure and increase sales, and offer quality services and products to, potential tramway guests. 
• Daily responsibility with the opening and/or closing of the ticketing counter per the opening/closing checklist. 
• As an experienced Ticket Agent, provides correct tour and local visitor information and assistance to guests at a particular tramway station, ticketing services and sales at the lower terminal, and/or assistance/guidance to subordinate Ticket Agents, explaining the practices and techniques of providing excellent customer service to all incoming and outgoing passengers.  Assigns tasks; checks quality of work-performance; and makes follow-up suggestions for improvement. 
• Assist the Guest Services Manager and Supervisors to ensure that proper cashing handling techniques, reconciling of cash, checks and credit cards are properly processed at the end of the ticket agent shifts and sales of all ticket are conducted properly to ensure accurate revenue reports. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including holidays and weekends. 
• Ability to attend all scheduled meeting, orientations and training. 
• Ability to handle stress under pressure. 
• Excellent communication and customer service skills. 
• Ability to learn, understand, and follow oral and written instructions/directions. 
• Skill in operating personal computer utilizing a variety of computer software. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing information and assistance on a daily basis. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• High school diploma or equivalent. 
• Two (2) years of ticket agent or host or paraprofessional level experience involved with tourism, travel, and/or hospitality services, including cash handling tasks. 
• Ability to successfully pass a background check.  

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Current CPR and first aid certificates. 
• Drug testing may be required. 
• Previous experience working in the visitor or hospitality industry or other customer service related field. 

WORKING CONDITIONS 

Aerial tramway and lift operation with the upper terminal located at an 1800 ft. elevation; daily commute up/down lift; possible frequent standing; frequent guest interaction.  The Tram is a non-smoking facility with designated outside-smoking areas. 

SUMMARY 

Responsible for all aspects of the smooth operation of the Chilkat Theater, providing tours and local visitor information and assistance. Full-time and part-time positions available. 

JOB DUTIES 

• Ensure that each customer receives prompt and courteous service. 
• People-oriented and able to provide superior customer service. 
• Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates. 
• Maintain an excellent customer service level to all incoming and outgoing cruise ship, special group or local passengers, meets and greets all potential tramway guests; provides tram and visitor information; gives directions to the viewing areas, gift shops, restaurant, and other locations; explains the details of the theater performance. Will give a personal introduction in their native language and then translate the introduction in English to guests in a 120-seat theater. 
• Will give guests a short Tlingit language lesson and synopsis of the film “Seeing Daylight” prior to starting the film for viewing. 
• Operate a projector and necessary equipment to play the film. 
• Will use a PA (public address system) to encourage guests at the mountain top to come and view what is offered at the Chilkat Theater. Will also use the PA to promote other venues of the tramway or advise guests of restaurant closures, specials in the gift shop and remind guests of closing times in the mountain house. 
• Constantly applies effective practices and techniques of providing excellent customer service to all incoming and outgoing passengers; seeks and follows advice provided by Lead Host or Lead Ticket Agent or Guest Services Supervisor in improving customer service skills and becoming more familiar with tour and visitor information. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including holidays and weekends. 
• Ability to attend all scheduled meetings, orientations and training sessions. 
• Excellent communication and customer service skills. 
• Ability to learn, understand, and follow oral and written instructions/directions. 
• Skill in operating personal computer utilizing a variety of computer software. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing information and assistance on a daily basis. 
• Ability to handle stress under pressure. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• Six (6) months of paid or volunteer customer service experience. 
• One (1) season of host or closely related experience involved with tourism, travel, and/or hospitality services. 
• Interest in our regional culture (Tlingit, Haida or Tsimshian), whether taking classes, involved in dance groups or volunteering in Native organizations such as ANB/ANS, culture clubs in school or civic organizations, cultural workshops or making traditional arts and crafts. 
• Ability to successfully pass a background check. 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Current CPR and first aid certificates; drug testing may be required. 
• Previous experience working in the visitor or hospitality industry or other customer service related field. 

WORKING CONDITIONS 

Aerial tramway and lift operation with the upper terminal located at an 1800 ft. elevation; daily commute up/down lift; possible frequent standing; frequent guest interaction.  The Tram is a non-smoking facility with designated outside-smoking areas. 

SUMMARY 

Responsible for providing tour and local visitor information and assistance, and ticketing services and sales, to guests at the Tramway. 

JOB DUTIES 

• Ensure that each customer receives prompt and courteous service. 
• People-oriented and able to provide superior customer service. 
• Display a positive attitude that is contagious, speaking highly of the company in the presence of customers or other associates. 
• Responsible for a balanced drawer. 
• Uses accuracy when ringing up a sale and counting back cash money. Use diplomacy when a customer’s credit card is declined. 
• Maintain an excellent customer service level to all incoming and outgoing cruise ship, special group or local passengers, meets and greets all potential tramway guests; provides tram and visitor information; gives directions to the viewing areas, gift shops, restaurant, and other locations; explains the details of the Full tramway experience.  At the lower terminal, provides ticketing services and sales, explaining the various products or services available for purchase within the aerial tramway, including tramway transportation, tours we sell for other companies, theater viewing, restaurant products, etc.; collects (and reconciles at end of shift) cash, check, purchase order and credit card payments; issues tickets, season passes, vendor and employee badges as necessary. 
• Constantly applies effective practices and techniques of providing excellent customer service to all incoming and outgoing passengers; seeks and follows advice provided by the Lead Host of Lead Ticket Agent in improving customer service skills and becoming more familiar with tour and visitor information. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including holidays and weekends. 
• Abilities to attend all scheduled meetings, orientations and training sessions. 
• Excellent communication and customer service skills. 
• Ability to learn, understand, and follow oral and written instructions/directions. 
• Skill in operating personal computer utilizing a variety of computer software. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing information and assistance on a daily basis. 
• Ability to handle stress under pressure. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• Six (6) months of cash handling experience. 
• One (1) season of ticket agent or closely related experience involved with tourism, travel, and/or hospitality services. 
• Ability to successfully pass a background check. 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Current CPR and first aid certificates. 
• Drug testing may be required. 
• Previous experience working in the visitor or hospitality industry or other customer service related field. 

WORKING CONDITIONS 

Aerial tramway and lift operation with the upper terminal located at an 1800 ft. elevation; daily commute up/down lift; possible frequent standing; frequent guest interaction.  The Tram is a non-smoking facility with designated outside-smoking areas. 

SUMMARY 

Under the direction of the Building Maintenance Manager, takes lead role in cleaning tramway properties by assigning and checking the work of janitorial staff in addition to performing the full range of janitorial duties.    

 JOB DUTIES 

• On a daily or shift basis, collaborates with janitorial staff to discuss upcoming work assignments; delegates work assignments to janitorial staff.  
• Informs manager of safety issues and areas that need to be addressed as it pertains to keeping the tramway at a high level of cleanliness. 
• Assists with setting the janitor weekly schedule. 
• Checks inventory of supplies on a weekly basis. 
• Collects and disposes of trash from all areas of the tramway, terminals and grounds. 
• Cleans windows in the lower and upper terminal areas, including tramway offices, cabins, viewing areas, restaurant and lobby space. 
• Dusts, wipes down, and sanitizes working and customer space, counters, equipment, fixtures, etc. of restrooms, kitchen and restaurant areas, elevators, lobby space and the like. 
• Sweeps, vacuums and mops all floor space, as needed, to keep in prime shape. 
• Provides assistance to other staff and departments, when requested or necessary. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including holidays and weekends. 
• Ability to handle stress under pressure. 
• Ability to provide quality customer service. 
• Able to communicate verbally, and understand and follow written and verbal instructions. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing information and assistance on a daily basis. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 
• Some knowledge of basic cleaning principles, equipment and products. 
• Detail oriented. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• Six (6) months janitorial experience. 
• Drug testing may be required. 
• CPR Certificate or First Aid training or ability obtain within 30 days. 
• Ability to successfully pass a background check. 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Current driver’s license with an acceptable driving record. 

WORKING CONDITIONS 

Constant movement in/out of an aerial tramway and lift operation, cabin up/down an 1800 ft.; constant exposure to extreme heights, and periodic exposure to dangerous equipment during emergency evacuations or power failures. Constant public interaction and communication, and must be able to lift/move up to 50 lbs, constant bending, lifting, stooping is required to maintain adequate supplies. The Tram is a non-smoking facility with designated outside smoking areas. 

ACKNOWLEDGMENT STATEMENT 

While this job description describes the essential functions and qualifications of the position described, it is not intended to serve as a comprehensive list of all the duties performed by all employees in this job.  Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-related duties. 

SUMMARY 

Performs general labor work in cleaning tramway properties, facilities, and grounds. 

JOB DUTIES 

• On a daily or shift basis, cleans and keeps in an orderly condition at all times the tramway properties, facilities, and grounds. 
• Collects and disposes of trash from all areas of the tramway, terminals and grounds. 
• Cleans windows in the lower and upper terminal areas, including tramway offices, cabins, viewing areas, restaurant and lobby space. 
• Dusts, wipes down, and sanitizes working and customer space, counters, equipment, fixtures, etc. of restrooms, kitchen and restaurant areas, elevators, lobby space and the like. 
• Replenishes supplies as necessary. 
• Sweeps, vacuums, mops and waxes all floor space. 
• Provides assistance to other staff and departments, when requested or necessary. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including days, evenings, holidays and weekends. 
• Ability to handle stress under pressure. 
• Ability to provide quality customer service. 
• Able to communicate verbally, and understand and follow written and verbal instruction. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing information and assistance on a daily basis. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 
• Some knowledge of basic cleaning principles, equipment and products. 
• Detail oriented. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• Drug testing may be required. 
• Ability to successfully pass a background check. 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Prior Tram Operations experience. 
• CPR Certificate or First Aid Training. 

WORKING CONDITIONS 

Constant movement in/out of an aerial tramway and lift operation, cabin up/down 1,800 feet; constant exposure to extreme heights, and periodic exposure to dangerous equipment during emergency evacuations or power failures. Constant public interaction and communication, and must be able to lift/move up to 50 pounds, constant bending, lifting, stooping is required to maintain adequate supplies. The Tram is a non-smoking facility with designated outside smoking areas. 

ACKNOWLEDGMENT STATEMENT 

While this job description describes the essential functions and qualifications of the position described, it is not intended to serve as a comprehensive list of all the duties performed by all employees in this job.  Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-related duties. 

SUMMARY 

Under the direction of the Tram Operations Supervisor and/or Tram Operator, attendant is responsible for loading/unloading passengers on/off an aerial tramway cabin. Attendants also perform cabin attendant duties inside the cabin during passenger transport.  

JOB DUTIES 

• On a daily or shift basis, and in accordance with GATI’s policies & procedures and in accordance with all ANSI B-77 guidelines, incumbent is the sole cabin attendant and/or platform or station attendant who is responsible for the safe and orderly traffic of passengers on/off an aerial tramway cabin. 
• Advises and assists passengers. 
• Maintains surveillance of his/her jurisdiction; has authority to slow or stop the movement of the cabin when entering the loading dock, whenever wind conditions or another condition/situation might cause damage to the cabin or danger to the passengers. 
• Advises the Tram Operator in charge of the control room of any abnormal or unusual occurrences, conditions or adverse weather conditions; if an abnormal or unusual condition develops in which continued operation may endanger passenger safety or adversely affect the safety of the operation, the Tram Attendant should respond by choosing an appropriate action, which may include any of the following: 

1. Assisting the passenger; 
2. Slowing the aerial tram; 
3. Immediately stopping the aerial tram and advise the Tram Operator. 
4. Continuing operation and observation; 
5. Deny access to the aerial tramway to any person; using procedures and criteria provided. 

• Keeps current on training received on operating procedures related to enclosed cabins, loading/unloading, control center communications and customer service interaction. 
• Knowledge or willingness to learn on proper use of manual switches under his/her control; load limits; passenger capacity; emergency evacuation equipment and procedures, and applicable safety procedures. 
• Coordinate with the janitorial staff, shall practice good housekeeping, with particular emphasis on preventing the development of any condition contributing to personal injury; tasks might include cabin cleaning, window cleaning and/or loading area vacuuming/sweeping/mopping. 
• Might receive daily guidance, training or work assignments from the shift Tram Operator in the absence of the Tram Operations Supervisor. 
• Recognize and communicate, immediately, problems that would interfere with the safe operation of the tram. 
• Knowledge or willingness to learn how to follow emergency evacuation procedures, handle emergency or stressful situations in a calm manner, and assist with evacuating the cabin. 
• Ability to work as team member. 
• Performs other incidental and related duties as required and assigned. 

NECESSARY SKILLS AND KNOWLEDGE 

• Ability to meet time and attendance requirements. 
• Ability to work all different shifts including days, evenings, holidays and weekends 
• Ability to handle stress under pressure. 
• Ability to provide quality customer service. 
• Ability to physically climb out of the tramway cabin during Rescue Car Evacuation under the direction of the Director of Maintenance and Operations and/or the Tram Maintenance Supervisor. 
• Ability to physically rope evacuates passengers and self from cabin. 
• Excellent communication and superior customer service skills. 
• Ability to learn, understand and follow verbal and written instructions/directions. 
• Skill in establishing and maintaining cooperative working relationships with other employees. 
• Ability to work directly with the public, providing prompt and courteous information and assistance on a daily basis. 
• Ability/willingness to learn and pass on to guests those areas of interest to visitors, such as local history, people, culture, geography, etc. 
• Ability to stay calm, cool and collected in the event of a tram operation stoppage of any kind, guests riding with you will be looking to you for guidance and/or direction. 

MINIMUM QUALIFICATIONS (education, experience, skills) 

• High school diploma or General Equivalency Diploma (GED); AND 
• Ability to successfully pass a background check. 

PREFERRED QUALIFICATIONS (education, experience, skills) 

• Prior Tram Operations experience. 
• Current CPR and first aid certificates. 
• Drug testing may be required. 

WORKING CONDITIONS 

Constant movement in/out of an aerial tramway cabin up/down a 1800 ft. elevation; exposed to inclement weather conditions (rain, wind, snow); constant public interaction and communication; constant exposure to extreme heights; possible exposure to dangerous situations during emergency evacuations.  The Tram is a non-smoking facility with designated outside-smoking areas. 

ACKNOWLEDGMENT STATEMENT 

While this job description describes the essential functions and qualifications of the position described, it is not intended to serve as a comprehensive list of all the duties performed by all employees in this job.  Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-related duties.