Whaler's Cove Lodge

Job List

2019 Sport Fishing & Adventure Guide

Fresh water and Salt Water Operations

Salt water vessel operations (up to 6 guests) including fishing for salmon, halibut,  gray cod, ling cod, black cod (sablefish) and 30 species of rock fish. Demonstrable knowledge of small boat operation (Diesel Inboard and single & twin Gas Outboard up to 35’ in length), including close quarter handling, anchoring (shore and deep water) and maintenance/cleaning is required.

All guides must be able demonstrate safe operation of equipment and sufficient skills before hosting clients solo.

Dates of Employment - Be available for the entire season from approximately mid-June through mid-September.

Job Requirements

Guides are required to have an applicable U.S. Coast Guard Merchant Mariner Credential.  A U.S. Coast Guard Operator of Uninspected Passenger Vessels (OUPV) License is a minimum requirement.

Guides are required to have a current American Red Cross (or equivalent) First Aid and CPR card.

Guides must purchase a State of Alaska Sport Fishing License with King Salmon stamp prior to April 1, 2019

Guides must purchase a State of Alaska Guides License prior to April 1, 2019

Guides must be healthy, physically fit, maintain a clean appearance, drug-free (pre-employment drug testing and random seasonal drug testing is required by U.S.C.G. regulations), and be a non-smoker. Alcohol is not permitted to be consumed prior to or while working.

The ability to lift 50 lbs. and be free of any mobility limitations is required to perform the duties of this job.

Starting Salary:   DOE

Tips:  Our guests stay for 3 to 10 days, and may tip their captains directly or specify tip allocation at checkout. Captains are not included in the general staff tip pool. A quality captain, guide and fisherman could expect $50 to $100+ per day in tips (or more if you provide amazing experiences to our clients!)

Main Duties:

• Reports to the Front of House Manager.
• Exhibits strong menu, beverage, and lodge knowledge. If there is something that you don’t know, know where to quickly get the answer.
• Provide outstanding service to our guests.   Exceed their expectations.
• Handles all opening and closing duties required to operate the restaurant, including but not limited to ensuring that all stocking is done, the dining room is clean, break down and set up of buffets, resets of dining space.
• Communicates all necessary and important guest information with the Food and Beverage Management Team.
• Promote environment conducive to teamwork.
• Support co-workers when you can.
• Maintain an open line of communication with the culinary staff, other servers, and management.
• Ask for help when you need it.
• Attend all scheduled meetings, trainings, and events.
• Smile, be pleasant, and great all our guests, using their names whenever possible.
• Adhere to grooming and uniform standards as mentioned in the WCL Employee Handbook.
• Adhere to the WCL Employee Handbook, policies & procedures.
• Handle customer complaints to the best of your ability.  Ensure that the Head Chef, Sous Chef, or Kitchen Manager are involved when necessary.
• Lights the Chaffers 35-minutes before service time and sees to it that the buffet areas are well organized and clean.
• Prepares the coffee and condiments.
• Prepares and maintains the mixing station.
• Monitors that the buffet area is well-stocked and clean. Also inspects the floor area frequently, especially main walkways, for any spills and makes sure it is cleaned immediately.
• Helps clear the tables of used plates and utensils assuring that there are no used plates around that the Guests no longer need.
• Refills condiments and beverages.
• Makes sure the buffet food is fresh and hot, and replenished, in cooperation with Prep Cooks.
• When the meal period is done, makes sure that the tables are clean and buffet areas are clean for the following meal.
• Insures that the cabinets are sanitized, stocked and organized.
• Handle plate ware and glasses carefully and in a sanitary manner.   Avoid breakage by carefully sorting for the dishwasher when dropping of dirty plates.   Wipe debris into trash beforehand.  Don’t let silverware go into the trash.
• Timeliness and time management are imperative.

Salary is DOE + Tips.

Room and Board included.  Flight reimbursement upon completion of full season.

2019 Marine & Equipment Mechanic

 Dates of Employment - Be available for the entire season from May 23 through September 22.

Title: Mechanic

Department(s): Shop

Reports to: Department Manager (Mark Powers)

                                                                                     Job summary

Duties will which will include:

Marine mechanical duties involve performing repair work on marine engines using hand and power tools along with technical manuals. These individuals also must regularly inspect and test engines and equipment to pinpoint problems. The engines they maintain can be 4 stroke outboard engines of small boats and diesel engines. A working knowledge on marine Inboard/Outdrive systems is a requirement. Our fleet consists of 14’ to 40’ aluminum vessels powered with recent 4 stroke Yamaha 25hp to 300hp engines. Diesel powered vessels from 28’ to 32’ with Yanmar (marinized Toyota) diesel engines 275hp to 320hp. Mechanics replace parts such as gears, universal joints, seals, bearings, electrical and electronic components, hoses, wiring and cabling and additionally can address problems involving boat steering mechanisms, propulsion drives and cooling systems (above water line and below). Performing routine maintenance (engine oil and filter changes, fuel system filter replacements and bleeding, zinc anode replacements, outdrive lube oil replacements) on all vessels is a large part of this job. This position is responsible for keeping well over $2 million in equipment value in running shape!

Equipment mechanic duties include maintenance of diesel generation equipment (25Kw to 225Kw) utilizing Cummins and Caterpillar engines. Heavy equipment engines and hydraulic systems (International, Cummins, Caterpillar, John Deere). UTV’s, ATV’s and gas-powered golf carts, assorted maintenance and problem solving. Mechanics diagnose and repair all systems related to onsite equipment except for full engine rebuilds and transmission rebuilds (typically removed, crated and shipped out to specialty shops). Routine replacement of parts such as gears, universal joints, seals, bearings, electrical and electronic components, hoses, wiring and cabling is common. Ability to perform compression testing and valve train inspection and adjustment is required.

• Consults with supervisor regarding installation or repair problems, sequence of operations, and time required to complete repair or installation.
• Removes vessels from water, using heavy equipment and trailers of various sizes.
• Positions and secures blocking at bottom and sides of vessels according to size, weight, and weight distribution of vessels, using fasteners, handtools, and power tools.
• Removes flaked paint, barnacles, and encrusted debris from hulls of vessel, using scrapers, scrubbers, power washers, and sandblast equipment.
• Repairs and maintains boats and similar vessels in marine service facility: Examines repair or installation orders, drawings, and vessel, utilizing knowledge based on past experience to determine extent of repairs required or modifications necessary for installation of equipment, accessories, and hardware.

                                                                  Summary of Essential Job Functions

Mechanics need to be prepared to put in long days (10-16 hours if emergencies call for it). Otherwise expect 8-10 hours 6 days a week. This is a seasonal position and our company earns all of its revenue in less than 90 days per year. Pay rates take into account the expected long hours during our operating season to ensure a quality guest experience.

Mechanic Experience -  

Diesel Engines – 5 years    
4 stroke Outboards – 3 years
Marine cooling systems (raw salt water and salt water to glycol heat exchangers)
Marine electrical systems (12VDC)
Marine Electronics
Hydraulic systems (Marine and heavy equipment)
Metal Fabrication

Welding:
Steel (plain and stainless) Arc, Mig & Tig welding. Aluminum Mig and Tig welding. Knowledge of metals and uses (basic metallurgy needed for welding) .

Heavy Equipment Operation:
Real time working knowledge and use of telehandlers (extendable boom forklifts), front end loaders, backhoe and excavators is needed. This equipment is used daily to do everything from haul vessels, move vessels onto and off of trailers and movement freight and supplies. 

Tool Accountability & Maintenance:
All company tools are to be tracked and kept organized, clean and in working order. Tools that are left in hidey holes cannot be used on the next job. Overall productivity is maintained by tool etiquette! Whaler’s Cove Lodge has a substantial investment in tooling and it is a requirement of this position to be the custodian of that investment.  

Cleaning

Emergency Mechanical Support:
Any and all mechanical issues with vessels are to be reported to the lodge shop (via VHF) immediately upon discovery by the vessel operator. This enables the shop staff to prepare for mechanical repairs. All of our vessels are booked every day with few exceptions. It is EXTREMELY important that our mechanics know their equipment and stay on top of maintenance. Mechanical issues on vessels that can be dealt with after 5:00pm (boat normal return) are scheduled and handled accordingly. Disabling or potentially damaging failures that occur while the vessels are away from the dock may require an immediate response by the mechanics. This may entail on the water repairs or responding with a backup vessel for the captain & guests to use so the disabled vessel can be run or towed back to the lodge for repair.

Paperwork
     -  Invoicing
     -  Equipment Service Logs

                                                                                  Job Requirements

Mechanics must have good communication skills, sound work ethics, be service oriented, self-motivated, and make every effort to work with the entire team of Whaler’s Cove Lodge.

Staff are required to sign a Media Release form for all forms of media including but not limited to: photography, videography, and audio recordings for internet use, print media, radio, or television show. The Media Release form is provided by Whaler’s Cove Lodge at time of hiring.

Mechanics must be healthy, physically fit, maintain a clean appearance, drug-free (submit to pre-employment drug testing and random seasonal drug testing). Alcohol is not permitted to be consumed prior to or while working.

The ability to lift 50 lbs. and be free of any mobility limitations is required to perform the duties of this job.

Mechanics must have a working knowledge of heavy equipment operation

Skills - Paying strong attention to detail is a requirement for marine mechanics. They must be responsible and careful in their work to prevent injuries and equipment damage. Marine mechanics also must be analytical and good at solving problems. They additionally should have solid manual dexterity, have good hand-eye coordination and be physically fit. These individuals must be self-directed, organized and able to train new mechanics as well, and they should have solid repair skills. In addition, marine mechanics must have solid written, verbal and interpersonal communication skills.                                                       
Shop Staff Communication – Our mechanics and shop staff are a critical par of our fast response team to minor and major emergencies, both on land and water. Mechanics are required to carry and monitor handheld VHF radios at all times while on shift. Any responses needed will be broadcast from the guest services or lodge admin staff accordingly. Prompt and effective voice communications are required and expected to prevent situations from becoming life threatening.

Clear and concise communication with other staff and department managers is required throughout each day. The shop (department) is instrumental in the productivity and safety of every other department at the lodge.  

Safety & Medical Awareness – Our mechanics are our eyes and ears with regards to the physical plant and industrial areas of the business. Situational awareness is required to maintain a safe working environment for yourself and others. Emergency medical personnel are available 24/7, but serious injuries can become life threatening as major medical is two hours away (assuming planes can fly).  All shop staff are to be aware of their surroundings and are to assess and adjust practices of themselves (and others as observed) to maintain a safe working environment. Nothing we do should be at risk of people to injury and death. If you see an unsafe situation, or are participating in one, it is your responsibility to stop the action and make corrections as needed. If you are unable to stop another from said actions, you are to immediately report to company managers.

Facility & equipment Cleaning

Whaler’s Cove Lodge takes cleanliness of its facilities (shop, storage, water processing & generator spaces) kitchen, guest housing, public spaces, staff rooms and all vessels & equipment extremely seriously.

Mechanics are responsible for the cleanliness of ship and generation buildings and surrounding support yard.

​​​​​​​Environment
The ability to stand for long periods is important for marine & equipment mechanics. Mechanics should be able to handle high noise levels and be comfortable with kneeling, stooping and working in cramped and uncomfortable positions. They also should be prepared to twist and turn their bodies often and must be open to working outdoors in various weather conditions.

Professionalism - We require our staff to present themselves in a professional manner at all times.  We always have guests at the lodge (from June into September, 24 hours a day, 7 days a week) with turnover days on Saturdays (every week) and Tuesdays or Wednesdays (alternating every other week Because of our remote location, it is very difficult to replace any of our crew.  We expect a commitment from our staff to stay the entire season or agreed upon length of contract.  It is important that our applicants understand the operation and what responsibilities will be required of them. 

Employees of Whaler’s Cove Lodge are to abide by the most current version of the Employee Handbook (provided at time of hiring). The duties and policies described in this job description are in addition to, and an integral part of, the employee policies set forth in the Employee Handbook.

Compensation

Starting Salary:   $5,000

Tips:  Mechanics are entitled to a share of the general tip pool as specified in the current Employee Handbook

Transportation:  Transportation is provided from Juneau, to Whaler’s Cove Lodge and back to Juneau upon a successful (complete) season.  Guides must arrange and pay for travel to/from Juneau to/from their home.

Room & Board:  Provided by Whaler’s Cove Lodge.     

Accommodations:  While at the lodge, the crew will be housed in private rooms with shared bath facilities.  Self-service laundry facilities (including detergent) are provided for the crew along with bedding and towels.

Meals:  Our staff enjoys hearty meals served buffet-style in the crew dining room. Some of our guides will be asked to dine in the main dining room with the guests a night or two each week.

Personal Items:  Other than getting to Juneau, Alaska, your only living expenses while at the lodge will be personal items: i.e. toiletries, medicines, etc.

                                                                            Daily Schedule & Routine

Breakfast is served at 7:00 am each morning.   

Vessels are typically away from our dock by 8:00 am each morning (except turnover days). Newly arriving guests (on turnover days) are typically ready to depart the dock by 8:30 am to 10:30 am.

All guest turnovers happen first thing in the morning with outbound guests leaving on the same aircraft or ferry that the inbound guests arrive on. Whaler’s Cove Lodge operates continuously and uninterrupted (24/7) from opening day until the last guests depart.  

During the day, mechanics will perform routine maintenance on support equipment and vessels that are not in service that day.

Each guided salt water excursion boat returns to the lodge with guests between 4:30 pm and 5:00 pm.  Guided vessels returning from fresh water trips are to be back to the dock by 6:00 pm. (Freshwater trips and eco/photography tours do not impact the fish processing plant to the extent that salt water trips do. Additionally, fresh water trips have more travel time each day and less time on the water (fishing) for guests.)

When boats return to the lodge in the evenings, guests and fish are to be unloaded, fish processing forms completed per guest specifications, vessels are to be thoroughly cleaned (interior and external, including heads), tackle and fishing gear maintenance, boating gear maintenance, vessel maintenance checks are to be performed after each guided day (by captains) so that there are no surprises the next morning. Our mechanical and support staff are willing to work all night if need be to perform necessary repairs to ensure that our fleet is in shape for each days’ uses. Our mechanics and related support staff are not available early in the morning to handle repairs that should have been known the day or night before.

Dinner is served to the guests and the crew at 7:00 pm and is over usually by 8:30 pm. If circumstances prevent any staff from being able to attend dinner, our chefs and kitchen staff can plate and hold dinner with notice. Live on-site guides are encouraged to enjoy dinner with guests. This adds to our guests experience AND enables guides to participate in the evening presentations. The dinner and evening presentation is the focal point of the day. Awards are given each night to guests who chronicle their experiences with the group and for notable catches. We encourage guides and captains to take turns presenting the guest fish “stories”.

Fish Processor

Duties

In addition to filleting fish, you’ll also be cleaning and trimming the carcasses to prepare them for the rest of the processing operation. You will be responsible for checking the fish for any defects or abnormalities, tracking the fillets for each guest, following our processing procedures to ensure each guest receive the fish that they caught, putting the carcasses into the gut buckets and labeling goods. You’ll be working with a variety of hand tools including knives, banding machine, box stapler, and vacuum packagers. You will not only use the knives but also sharpen them, and maintain other pieces of equipment.  You will be responsible for excellent customer service.

 

Technique

Filleting technique depends on whether you're filleting a flat fish or a round fish. To fillet a flat fish, you cut off its head, tail and fins, cut it down the center and cut the flesh off of the bone. This process is repeated three times, until the three fillets have been separated from one another. Filleting a round fish involves slicing around one side of the fish’s head, slicing the fish from head to tail and cutting the fillet away from the body. The filleter then turns the fish over to repeat the process, this time starting from the tail end and working upwards. The fillets are then trimmed, meaning the fins at the bottom are removed.  In 2016, we processed 300,000 lbs of fish!

 

Work Conditions

Our fish filleters work on our fish processing dock. You will spend most of your day standing up and are likely to have to spend extended periods of time working in the rain and in the cold.  Our freezers are below 40 degrees Fahrenheit.  A fish filleter is also be required to do heavy lifting as part of his job.  Each of our packed and wrapped fish boxes weighs 50 pounds.

 

Requirements

Must be over 17 years of age

Preferred High School Graduate or GED

Preferred processing and fillet experience

Must be able to work 6 days a week

Hours vary throughout the day depending upon quantity of fish processed.

Monthly Salary starts at $2800 per month; Depends On Experience

This position qualifies for TIPS.

This position provides room and board.

 

 

Submit Cover Letter and Application to wclapplicant@gmail.com or mail to

Whaler’s Cove Lodge

P.O. Box 101

Angoon, AK 99820

Work in the Shop with our Crew of Mechanics, assisting in boat maintenance and fueling operations. 

Room and Board included.  Flight reimbursement earned at end of successful season.

Must be physically fit!