Live and work in the most remote jungle lodge in Costa Rica!

Spanish & English skills required.

If you are the type of person who loves excitement, wildlife, and challenges, then working on our team may be a fabulous fit. It never gets boring here! Even simple tasks like  checking guests in can become exciting when the waves are big. Our ecolodge dynamic gives you a closer relationship to the guests and a deeper meaning to your work. Our mission is to connect people with nature. That being said, we operate ADVENTURE tours rain or shine. You have to be the type of person who can adapt and motivate guests to attend their tours even if it's raining or if they "look old." Old people can still adventure! 

​Job Overview - Guest Services Manager or Operations Manager

The Guest Services Manager is responsible for tending to guest needs, answering emails, conducting the guest orientation, and making sure the guests have a smooth and memorable time with us while also following our policies and this remote eco-lodge. This hands-on role involves leading a small team to deliver outstanding guest service, maintaining high standards of sustainability, and ensuring the lodge runs smoothly in a challenging jungle environment. The ideal candidate thrives in a remote setting, has strong leadership skills, and is passionate about eco-tourism and wildlife.

​Start Date: February immediately 

Salary: competitive with other lodges in the region, plus food and housing onsite

Housing: Private room and private bathroom. Wildlife at your doorstep. No commute. Starlink wifi.

Responsibilities and Duties​

• Oversee daily lodge operations, including guest check-in/out, housekeeping, food & beverage services, and activity coordination (e.g Corcovado tours, overnight tours, snorkeling, kayaking, etc)

• Manage, train, and motivate a small team of staff and fostering a positive work culture.

• Ensure exceptional guest experiences by handling inquiries, complaints, special requests, and personalized service in a remote, off-grid setting.

• Coordinate tours and activities with guides and boat captains

• Obtain national park permits for tours

• Handle logistics in a remote location, such as coordinating boat transfers and emergency protocols.

Qualifications

• 3+ years of experience in hospitality management, preferably in eco-lodges, remote resorts, or boutique hotels.

• Strong leadership and team management skills, with experience supervising staff in challenging environments (for example managing an indigenious staff member who can't read).

• Passion for eco-tourism, conservation, and sustainable practices.

• Excellent communication and interpersonal skills; fluency in English and Spanish (additional languages a plus).

• Ability to live and work in a remote, jungle setting

• Problem-solving mindset, adaptability, and hands-on approach to maintenance and operations.

• Physical fitness for hiking, beach work, and outdoor tasks.

• Experience using the following software or similar:

• Cloudbeds, Peek Pro, Google Docs, Excel/ Google sheets, Clickup

​Deal Makers

• Skilled problem solver

• Great personality

• Shows an ability to stay on schedule and not get distracted easily

• Enjoys learning new things

• Can take criticism or suggestions without getting defensive

• A can-do outlook

• Loves keeping things organized

• Keeps a clean and organized office

​​​Deal Beakers

• Poor English

• Doesn’t take direction well

• Overly shy or quiet

• Likes to drink/ parties often

• Is comfortable in a messy space

• Gets angry easily or raises their voice in a situation

• Doesn't enjoy customer service

There are a variety of positions available for spouses across the lodge operations. If you have a partner, please don't hesitate to apply, and ask us about what's possible! 

​​Please note that alcohol consumption is not permitted on the property. If you are someone who likes to consume alcohol often, this is not the position for you.