Current Job Openings
Must be up to date on the latest technologies and advancements in the field
Offer product and service information
Exercise effective communication skills with supervisor and clients
Provide personal care to each client through a guest assessment prior to the massage and discuss treatment/service plan
Ability to adapt to new technologies and techniques
Ensure the wellness tent is clean and well-stocked
Maintain confidentiality of client information
Utilize the onsite Wellness Tent reservation system to schedule, update and close out guest appointments
Perform any other job-related duties as assigned
Ability to perform wellness services
Present as courteous, qualified, and well-groomed while working at the resort
Sustain an atmosphere of excellent customer service
Be well organized and efficient in operational skills and services
Maintain detailed guest records through intake forms
Attend all mandatory trainings
Current and in good standing Maine State Massage License
Speak and understand the English language fluently
Knowledge of anatomy, physiology, and medical terminology
Ability to perform a variety of massage modalities including Swedish, deep tissue, and focus work
Ability to work in a fast-paced environment
Able to operate cash payment technology systems
Flexibility to work weekend, holiday, morning, and evening shifts
Motivated, goal-oriented and results-driven
Must be able to lift 50 pounds, lift and carry 20 pounds occasionally and 10 pounds regularly
Long periods of standing during the season (90%)
Ability to bend, stoop, kneel, crouch and climb
Requires the use of hands/fingers to handle and feel
Able to work both inside and outdoors frequently in various climates
Capable of moving safely over uneven terrain
Stay guest focused and nurture an excellent guest experience by interacting with customers, taking orders and serving food and beverage. Report all customer problems, requests, or complaints to the Resort Manager, Food & Beverage Director, Guest Services Manager and/or Operations Manager.
Mix ingredients to prepare cocktails.
Check customers’ identification and confirm it meets legal drinking age.
Restock and replenish bar inventory and supplies when necessary.
Ensure that all food and beverages are prepared and served per Terramor’s standards of quality while complying with all federal, state and county code laws as they pertain to the serving of food and alcoholic beverages.
Promote the restaurant/bar by possessing working knowledge of all menu items, daily specials and featured promotions.
Carry out the daily, weekly and monthly cleaning programs as established by the Resort Manager, Food & Beverage Director, and/or Operations Manager, being sure to adhere to all federal, state, local and Terramor health and cleanliness standards.
Follow specific Terramor cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other restaurant equipment.
This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Assist in cleaning public areas inside and outside the main lodge.
Answer guest questions about things to see and do in the local area.
Assist guests with questions and transaction in the retail shop.
Deliver items to tents as requested by guests.
All areas of the bar and restaurant operation are clean, properly stocked and well maintained.
Adherence to all KOA, federal, state and local standards and codes.
Timely delivery of food and beverages for satisfied and happy customers.
Professional attitude dedicated to serving the need of our guest and exceeding expectations.
Monitor alcohol intake by guests and prohibit the sale of alcohol to intoxicated guests.
Consistently at work as scheduled and on time for shifts.
Proven working experience as a bartender
Excellent knowledge of mixing, garnishing and serving drinks
Positive attitude and excellent communication skills
Ability to keep the bar organized, stocked and clean
Relevant training certificate
Knowledge of computer and cash register operation
Hear and speak the English language fluently
Ability to work in a fast-paced environment
Ability to work nights, weekends, holidays and cover shifts when needed
Excellent customer services skills
Ability to maintain confidentiality
Must be able to lift and carry up to 50 pounds occasionally and 25 pounds regularly
Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance
Long periods of standing (80%), bending and kneeling
Requires the use of hands/fingers to handle or feel
Ability to work in hot, humid, cold and wet conditions
Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper Terramor uniform and name tag.
Handle all guest issues with respect by listening and acknowledging their concern.
Follow all Terramor guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
Follow specific Terramor cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Resort Manager and/or Operations Manager for all areas of the main Lodge.
Promote local attractions and encourage guests to use our Outfitter services.
Assist guests with gear lending as needed.
This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Assist in the restaurant as necessary. Duties may include but not limited to:
Taking guest orders and properly ringing up orders via the restaurant POS system
Delivering orders
Bussing tables
Booking guests for tours and outings as well as educating them about things to do and see in the local area.
Assist with gear lending as needed.
Stocking of Retail shop
Ringing up retail sales
All guests are greeted immediately with friendly, helpful and professional guest service delivery.
Demonstration of a positive attitude with guests, management, team members, and vendors.
Careful and accurate money handling.
Well-groomed appearance and appropriate, clean Terramor uniform and nametag.
Consistently at work as scheduled and on time for shifts.
Attention to detail when taking reservations and/or registering guests.
Hear and speak the English language fluently
General knowledge of computer and cash register operation
Basic math, reading and writing
Follows instructions, responds to management and takes responsibility
Neat and clean appearance
Ability to work nights, weekends, and holidays and cover shifts when needed
Excellent customer services skills
Ability to maintain confidentiality
Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Ability to respond to telephone calls, hear issues, give direction while viewing computer screens
Long periods of standing (80%)
Ability to bend, stoop, kneel, crouch, and climb
Requires the use of hands/fingers to handle or feel
Perform the daily, weekly and monthly cleaning programs for specific buildings and facilities as outlined by immediate supervisor or manager.
Use appropriate cleaning chemicals on appropriate items and only as trained. Do not mix chemicals together or use straight out of original bottle. Must use appropriate safety measures such as gloves.
Perform laundry duties which include pre-treating, sorting, loading/unloading machines, properly operating machines, folding and stocking.
Be aware of blood borne pathogen procedures and contact supervisor when needed.
Bring all lost and found items to main office with cabin number and date on them. If it is something valuable, it needs to be given directly to a housekeeping supervisor to ensure it is locked up immediately.
Provide excellent and friendly guest service by being attentive, responsive and helpful to all guests needs. Greet the guests at every opportunity by demonstrating a friendly welcome.
Present a positive impression with a well-groomed appearance, smiles and proper Terramor uniform and name tag.
Submit a list of supplies (i.e. toilet paper, paper towels, garbage bags, cleaning supplies and equipment, etc.) that need to be replenished on an as-needed basis to your immediate supervisor or manager.
Report all broken or damaged items within all KOA buildings, facilities and premises via a maintenance slip.
Report all customer problems, requests or complaints to the resort manager or your supervisor and follow-up to resolve the issue if possible.
This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Answer guest questions about things to see and do in the local area.
Very clean and well-maintained resort buildings that are completed in an efficient timely manner.
NPS scores that reflect satisfied happy guests as related to the cleanliness of the campground and attentiveness of housekeeping staff.
Friendly greeting, smiles and professional attitude dedicated to serving the needs of our guests.
An attitude that demonstrates cooperation and team spirit with all staff members.
Timely reporting of all guest concerns and requests, as well as, follow-up and corrective action on the areas under the team member’s capabilities.
Using safe work practices to avoid accidents of both guests and team members.
Well-groomed appearance and appropriate, clean Terramor uniform and nametag.
Consistently at work as scheduled and on time for shifts.
Basic reading abilities
Bilingual is a plus
Neat and clean appearance
Must be able to operate a golf cart
Ability to work under wet and slippery conditions
Basic knowledge of safety procedures including chemical properties, handling, and usage
Ability to work nights, weekends, and holidays and cover shifts when needed
Capable of working independently and as part of a team
Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly
Able to push and/or pull approximately 200 pounds
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Requires the use of hands/fingers to handle or feel
Long periods of standing, bending, kneeling and walking
Able to work inside and outdoors frequently and in various climates
Capable of moving safely over uneven terrain
Assist guests with registering, guiding them to their sites, and with other customer service needs.
Keep a record of all events that occur on shift, in chronological order, for future reference.
Keep grounds free from trash, litter, and debris, and empty trash receptacles.
Ensure the cleanliness of grounds, landscaped areas, parking lots, restrooms, pool, and office areas.
Clean campsites by performing minor maintenance tasks such as raking the campsite pad, washing tables, and cleaning out fire rings.
Clean restrooms per housekeeping schedule and collaborate with housekeeping staff and communicate daily housekeeping needs.
Interact with guests and make recommendations for things to do in local area.
Follow all safety guidelines for the operation of equipment and use of chemicals.
Make minor carpentry, plumbing, and electrical repairs.
Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.
Report all disturbances to management or in emergencies, to the local authorities without attempting to discipline or apprehend any campground violators.
Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.
Visually appealing and well-maintained campground that is free of trash and debris.
Strong communication and customer service skills and the ability to work with individuals of all ages.
Display mature judgment, loyalty, poise, tact, and discretion.
Projects are completed properly, safely and timely.
Positive attitude toward the campground environment.
Use of safe work practices for a secure work environment for staff and campground guests
Experience in campground or comparable position.
Office and light maintenance work in high public contact area.
Read, write, and speak English in a clear and concise manner.
Ability to work nights, weekends, and holidays.
Capable of working independently and as part of a team.
Valid Driver’s license.
Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.
Must be able to operate various loud and vibrating maintenance tools and equipment
Ability to stand for long periods of time.
Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
Able to work inside and outdoors and in various climates
Massage Therapist
ABOUT TERRAMOR OUTDOOR RESORT
Terramor Outdoor Resorts is the newest business venture of Kampgrounds of America, Inc. (KOA). KOA is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including franchised and company-owned properties. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and progressive.
Terramor Outdoor Resorts (Terramor) is a brand offering luxury outdoor hospitality. The resort has high-end accommodations of canvas tents, a lodge with food and beverage, onsite nature trails and a pool and hot tub. Currently, there is one open and operating Terramor located in Bar Harbor, Maine, however KOA is building multiple new resorts across North America.
KOA, INC. DEI STATEMENT
At KOA, we believe the outdoors is fun and for everyone. We are committed to having a diverse, equitable and inclusive environment where all are treated with dignity and respect. We strive to:
• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and advance our understanding about DEI
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation
REPORTS TO
General Manager / Assistant GM
POSITION SUMMARY
Terramor’s Massage Therapist will perform various massage services within Terramor’s onsite Wellness Tent. These services will cover individual, and couples massage modalities. Therapists should be able to customize services based on guests' needs and preferences while also trained to perform signature services. In addition, responsibilities would include maintaining a small retail inventory in the Wellness Tent.
Resort is open May through October.
SPECIFIC DUTIES
EXPECTED RESULTS
JOB QUALIFICATIONS
PHYSICAL REQUIREMENTS
Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.
Bartender
Responsible for providing an excellent guest experience by preparing alcohol and non-alcohol drinks for guests as well as helping to facilitate the timely service of food.
REPORTS TO
Resort General Manager, Food & Beverage Director, and/or Operations Manager
SPECIFIC DUTIES
SECONDARY DUTIES
EXPECTED RESULTS
JOB QUALIFICATIONS
PHYSICAL REQUIREMENTS
Guest Services
REPORTS TO
General Manager, Guest Services Supervisor, and/or Assistant General Manager
SPECIFIC DUTIES
SECONDARY DUTIES
EXPECTED RESULTS
JOB QUALIFICATIONS
PHYSICAL REQUIREMENTS
Housekeeping
Housekeeping: (Room Attendant)-(Houseperson)-(Runner). Housekeepers are responsible for the overall cleanliness of the resort including the public space areas and all accommodations according to standards. All areas should be efficiently cleaned within the allotted times while providing great guest service.
REPORTS TO
Housekeeping Supervisor, Assistant General Manager, General Manager
SPECIFIC DUTIES
SECONDARY DUTIES
EXPECTED RESULTS
JOB QUALIFICATIONS
PHYSICAL REQUIREMENTS
Night Host (Night Audit)
REPORTS TO
Designated Supervisor and General Manager
POSITION SUMMARY
The Night Host assists the guest services department, after normal store hours, by registering late arriving customers, enforcing campground rules, picking up trash and emptying trash receptacles, answering the after-hours phone, responding to messaging services, doing basic housekeeping duties, and performing light maintenance and repairs. They provide accurate and concise information about park rules, recreation activities, and directions to destinations. This guest facing position requires exceptional customer service, a can-do attitude, and the self-motivation to work independently.
SPECIFIC DUTIES
Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
EXPECTED RESULTS
JOB QUALIFICATIONS
PHYSICAL REQUIREMENTS
