Join the Terramor Front Desk Team for a great season in Bar Harbor!

SPECIFIC DUTIES

• Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful. 

• Greet all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper Terramor uniform and name tag.

• Handle all guest issues with respect by listening and acknowledging their concern.

• Follow all Terramor guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.

• Follow specific Terramor cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.

• Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Guest Services Supervisor, Resort Manager and/or Operations Manager for all areas of the main Lodge.

• Promote local attractions and encourage guests to use our Outfitter services.

• Assist guests with gear lending as needed.

• This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

SECONDARY DUTIES

• Assist in the restaurant as necessary.  Duties may include but not limited to:

  • Taking guest orders and properly ringing up orders via the restaurant POS system

  • Delivering orders

  • Bussing tables

• Educating guests about things to do and see in the local area.

• Assist with gear lending as needed.

• Stocking of Retail shop

• Ringing up retail sales

EXPECTED RESULTS

• All guests are greeted immediately with friendly, helpful and professional guest service delivery. 

• Demonstration of a positive attitude with guests, management, team members, and vendors.

• Careful and accurate money handling.

• Well-groomed appearance and appropriate, clean Terramor uniform and nametag.

• Consistently at work as scheduled and on time for shifts.

• Attention to detail when taking reservations and/or registering guests.