Grow your hospitality skills while working in the heart of the Rockies!

Refine your hospitality and customer service skills by being the main point of contact for nonprofit partner groups while they are onsite. From keeping our main spaces clean and tidy to ensuring group leaders have all the information they need to have a successful stay, the Guest Services Attendant plays an important role in keeping our groups cared for and safe. This position also lifeguards at our hot springs-fed swimming pool to keep guests safe. 

Benefits:  Shared housing and three meals/day provided; 3 days off most weeks; $500 Travel Bonus and $500 End of Term Bonus
Work experience:  Lifeguard certification or willingness to become certified as a lifeguard required; Previous hospitality, retail, or service experience preferred.

Essential Functions:
The Guest Services Attendant is responsible for the prompt, efficient, and courteous service of guests during their stay. They are also responsible for ensuring our amenities (gymnasium, hot springs-fed pool, and Opera House meeting space) are safe, clean, and welcoming for guests.

1.    Lifeguard between two and four hours per day at the pool for groups with children and youth.

2.    Ensure bathhouses and pool deck are safe and clean with daily checks.

3.    Assist in keeping the amenities clean throughout the summer.

4.    Open up and close the gift and snack shops as requested by groups.

5.    Keep the game rooms well-supplied, clean, and organized.

6.    Complete the cleaning of all the main spaces (gym, pool, Opera House, and outdoor spaces) after groups leave and then assist with cabin cleaning as needed.

7.    Complete daily campus checks to ensure grounds are safe and free of hazards.

8.    Be on call for guest needs in the evening.   

9.    Set up tables and chairs for groups as requested.

10. Complete minor maintenance tasks like unclogging toilets, opening doors for guests, changing light bulbs, and other guest requests.

11. Complete daily groundskeeping tasks and trash removal from gathering spaces.

12. Assist with meal service for large groups.

13. Execute other duties assigned by the Deputy Executive Director.

Measurable Deliverables:

1.    Complete weeklong orientation and training to become confident in the role and build rapport and connections with co-workers.

2.    Ensure over 2,000 guests are kept safe while enjoying our amenities.

3.    Set a high bar for customer service and hospitality.

4.    Assist with the successful completion of at least ten campus-wide turn around clean up days.

5.    Ensure each group arrives to a clean, hazard-free campus.

Credentials, Skills and Abilities:

1.    Ability to work on a team, relate and work well with others.

2.    Must be a self-starter and be able to do their job without constant, direct supervision.

3.    Ability to accept guidance, direction, and supervision.

4.    Proficiency in the safe and proper use of cleaning equipment and tools.

5.    Ability to lift and carry at least 50 pounds including unloading food, supplies, and equipment as needed.

6.    Visual and auditory ability to identify and respond to environmental and other hazards of the site and facilities and guest behavior.

7.    Ability to provide First Aid and to assist guests in an emergency once certified.

8.    Pass a pre-employment drug screen and random drug screens throughout employment.

9.    Provide proof of work eligibility status upon request.

10. Pass a pre-employment and biennial criminal background checks.

11. Demonstrate the ability to:

a.    Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.

b.    Communicate effectively in writing and verbally in English and perform simple arithmetic calculations.

c.    Provide excellent customer service using organizational and planning skills.

d.    Maintain the highest standard of personal hygiene.

e.    Work in a fast-paced environment and always maintain emotional control and professional composure.

f.     Maintain computer literacy required meet the responsibilities of the position.

g.    Work effectively both independently and as a member of a multidisciplinary team.

12. Willingness to learn and demonstrate a working knowledge of Silver Cliff Ranch policies and procedures.

13. Maintain Silver Cliff Ranch professional and ethical standards including demonstrating respect for staff, children, and community members and always complying with required dress code.