Overnight Guest Services Representative (Night Audit)

We are seeking a friendly, professional Overnight Guest Services Representative (Night Audit) to provide exceptional overnight guest service while ensuring the accuracy of daily hotel financial and operational records. This position combines front desk hospitality with essential night audit responsibilities, helping create a safe, welcoming environment for guests and ensuring a smooth transition between business days.

What does a Night Audit do?
As the overnight face of the resort, you'll be responsible for welcoming late-arriving guests, assisting with overnight guest requests, completing the nightly audit process, and preparing the property for the next day's operations.

This role requires someone who is detail-oriented, dependable, and comfortable working independently. The ideal candidate enjoys delivering outstanding customer service while maintaining accuracy in reporting and administrative tasks.

Key Responsibilities

• Deliver exceptional, personalized guest service throughout the overnight shift.

• Welcome late-arriving guests and ensure efficient, friendly check-in and check-out experiences.

• Respond promptly and professionally to overnight guest requests, questions, and concerns.

• Resolve guest issues with professionalism and sound judgment, escalating when necessary.

• Complete the automated nightly audit process, balancing guest accounts, reconciling daily revenue, and verifying financial transactions.

• Prepare and distribute required daily operational and occupancy reports.

• Process reservations, room changes, and payment transactions accurately.

• Monitor daily arrivals, departures, and room status to support smooth morning operations.

• Coordinate with Housekeeping, Maintenance, Security, and other departments regarding overnight needs and next-day priorities.

• Maintain the cleanliness and organization of the front desk and lobby areas.

• Promote resort amenities, dining options, spa services, and local activities.

• Help maintain a safe and secure environment by monitoring the property during overnight hours and following established safety procedures.

Skills

• Friendly, personable, and enjoys interacting with guests

• Strong customer service skills with a focus on hospitality and guest satisfaction

• Verbal communication and active listening abilities

• Skilled in conflict resolution and quick, thoughtful problem-solving

• Comfortable multitasking

• Flexible availability, including weekends, evenings, and holidays

• High level of professionalism, responsibility, and personal presentation

• Fluency in English; additional language proficiency is a plus

Familiarity with Hotel Management Software (PMS systems) is an advantage, though not required. Comprehensive, hands-on training is provided

Position Details:

• Flexible scheduling- must be available for weekends and holidays

Job Type: Full-time
Pay: Starting at $25.00 per hour
Expected Hours: ~40 hours per week (Overtime may be required)

Compensation Package:

• Competitive hourly wages

• Medical insurance - partially covered (available for employees working 32+ hours per week)

• Discounted Employee Housing

• Seasonal Activity passes (Tri- Area Ski Pass)

Schedule Options:

• 8-hour shifts

• 11 PM- 7 AM

• Holiday and weekend availability required

Availability Requirements

• Applicants with availability limited to "Summer Break" will not be considered

• Preference is given to candidates seeking year-round employment; however, we gladly consider seasonal applicants whose availability aligns with our staffing needs

Relocation Requirement:

• Must be able to relocate to Jackson, WY 83001

Work Location: On-site / In-person