AVERAGE %

OF TIME

70%            Direct and coordinate with the Front Office Department, Transportation Department, Security Department, Bell Staff and Concierge Department

10%                        Direct the function of Operations Management and planning in conjunction with the Rooms Director to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling and supervising.  Ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits and control costs. Carry out all policies established by the Ranch and operate the hotel in the absence of the Managing Director, following internal, regional and Ranch policies and procedures; prepare reports requested by the Managing Director.

5%                          Understand, support and coordinate with the housekeeping, reservations, front desk, concierge, bell staff, transportation, and security procedures are established to maximize production. 

5%                          Understand, support and coordinate with the Director of Engineering to ensure that the property is maintained and in good working order; ensure the implementation of a preventative maintenance system, work-order system, landscaping and energy conservation program.

5%                          Interface with the Sales and Marketing Department in the hotel and understand all of the strategies and plans.  Work with the Director of Marketing with regards to marketing efforts as they relate to the Ranch and Rooms Operation.

5%                          Work directly with the Controller on fully understanding the financial statements, balance sheet, ranch accounting forms, the entire budgeting process and accounts receivable.                                                                       

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. 

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Rancho de los Caballeros rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate Ranch rules and regulations will be subject to disciplinary action, up to and including termination of employment.

QUALIFICATION STANDARDS

Education             

Bachelor’s Degree or equivalent education/experience preferred

Experience

Two to Four years of employment in a related position.

Licenses or Certificates   

Not applicable.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Rancho de los Caballeros standards.