Come work in paradise in Mexico for our reservations team

About the Role

The Reservations Manager is responsible for overseeing the day-to-day operation of the reservations department. This includes maintaining accurate booking systems, leading guest communications, coordinating arrivals and departures, supporting office organization, and making sure no important detail falls through the cracks.

This is a hands-on leadership role for someone who can manage both guest-facing communication and internal coordination with confidence and care.

Schedule & Role Details

• Full-time, on-site role at Palapas Ventana

• 5 days per week, 2 days off

• Approx. 48 hours per week

• Oversees the reservations department

• Works closely with guest arrivals, operations, housekeeping, transportation, and internal support teams

Core Responsibilities

• Oversee all reservations department operations

• Manage guest communication across email, phone calls, text, and WhatsApp

• Ensure reservations, schedules, and guest details remain accurate and up to date

• Supervise check-ins and check-outs as needed

• Coordinate shuttle timing and guest arrival logistics

• Confirm casita readiness before arrivals, including keys, cleaning status, and guest notes

• Ensure phone and message follow-up is complete and organized

• Maintain high standards for office organization, key systems, supplies, and signage

• Coordinate priorities and communication across departments

• Guide and supervise reservations support staff as needed

• Create and maintain clear systems for follow-up, prioritization, and guest service

• Support strong internal communication so arrivals and departures feel smooth and professional

• Help maintain a calm, reliable, guest-focused reservations office

Requirements

• Strong organizational and leadership skills

• Excellent written communication

• Spanish required

• English strongly preferred

• Comfortable with WhatsApp, email, Excel, and online tools

• Reliable, punctual, calm under pressure, and guest-focused

• Able to manage multiple moving parts at once

• Strong attention to detail

• Able to oversee systems and keep follow-up organized

• Professional attitude and strong sense of responsibility

Pay & Benefits

Pay: 3,000 - 5,000 MXN per week (depending on role)

Tips: Up to $400 USD per month

Housing: Room provided

Meals: 3 meals per day provided

Relocation assistance available

Work VisaMexican work visa support available

Social Security 

Christmas Bonus